Advertisement
Warranty and Service Information
You may use our specialized service department to repair your X-Amp amp. Call us Toll-Free 800-854-2235 for your
Service number so we will anticipate your shipment. Put the Service Number on the carton and be sure to include a full
description of every problem when returning your unit. Pack the amp in its original carton using all its packing material
and return it by UPS pre-paid. Units with physical damage, missing parts, or damage from improper service are not
serviceable.
• CALL BEFORE RETURNING
If in doubt about a malfunction, please call our service department (toll-free) and we will help you determine if your unit i s
defective to avoid costly shipping.
• REPAIRS UNDER WARRANTY(1Year)
1 .
There is no charge for service under warranty. However, shipping is to be paid both ways by the customer.
2 .
Include a copy of the original invoice to verify your warranty along with a full description of the problem(s).
3 .
Allow approximately 10 days for servicing.
4 .
Include a check for $15 to cover the return shipping charges or we can ship the items back COD for $15 (the cost of
shipping)
plus the current COD fee.
5 .
Speaker Systems: If you require a loudspeaker repair, you should remove the defective component (speaker) to save on
shipping charges.
6 .
To avoid damage, ship only in the original carton (save your cartons—a replacement is $5 plus $5 shipping)
• REPAIRS OUT OF WARRANTY
1 .
After your warranty has expired, the service charge for the X-Amp will be $60 which includes parts (except tubes),
labor
and testing to bring your unit up to factory specifications. Return shipping is an additional $15 (shipping i s
lower than the
original catalog shipping cost because we use the same carton).
return(personal checks are
2 .
If there are no problems with the unit, a flat fee of 50% ($30) is charged for checking the amp out.
3 .
TUBES: EL34 $18.00 ea. 12AX7: $8 ea.
4 .
Allow approximately 10 days for repair and testing, plus shipping time.
5 .
To avoid damage, ship only in the original carton (save your carton).
• SERVICING IN YOUR AREA
You may select your own service center or have your own qualified technician work on the unit at your own expense. This
will not void the warranty unless damage was done because of improper servicing. Under the ONE YEAR WARRANTY,
Carvin will ship parts pre-paid to you or your technician providing that the defective part(s) are first returned for our
inspection. If you do not have a qualified service person, we ask that you do not involve yourself in servicing the unit.
Your Carvin Professional Series Product is guaranteed against failure for ONE YEAR. Carvin will service the unit and
supply all parts at no charge to the customer providing the unit is under warranty.
CARVIN WILL NOT PAY FOR PARTS OR SERVICING OTHER THAN OUR OWN.
This warranty is extended to the original purchaser only and is not transferable. THIS WARRANTY DOES NOT INCLUDE
FAILURES CAUSED BY INCORRECT USE, INADEQUATE CARE OF THE UNIT, OR NATURAL DISASTERS. A COPY OF
THE ORIGINAL INVOICE IS REQUIRED TO VERIFY YOUR WARRANTY.
Carvin takes no responsibility for any horn driver or speaker damaged by this unit. This warranty is in lieu of all other
warranties, expressed or implied. No representative or person is authorized to represent or assume for Carvin any liability
in connection with the sale or servicing of Carvin products. No liability is assumed for damage due to accident, abuse, lack
of reasonable care, loss of parts, or failure to follow Carvin's directions. CARVIN SHALL NOT BE LIABLE FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES.
In the interest of creating new products and improving existing ones, Carvin is continually researching the latest state of the
art audio design methods, and modern packaging and production techniques. Thus, Carvin reserves the right to make
changes in its products and specifications without notice or obligation.
TOLL FREE 800-854-2235
accepted).
LIMITED WARRANTY
Include payment with your
Advertisement
