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Maintenance and Service Guide HP OmniBook Ultra Flip 14 inch 2-in-1 Laptop Next Gen AI PC Model numbers: 14-fh0xxx SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
Intel, Core, and Thunderbolt are trademarks to be bound by the terms of the HP End Not all features are available in all editions or of Intel Corporation or its subsidiaries in the User License Agreement (EULA).
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Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.
Preventing electrostatic damage to equipment............................25 Personal grounding methods and equipment............................25 Grounding the work area......................................26 Recommended materials and equipment..............................26 Cleaning your computer........................................27 Enabling HP Easy Clean (select products only) ............................27 Removing dirt and debris from your computer............................27...
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7 Backing up, restoring, and recovering....................................70 Backing up information and creating recovery media............................70 Using Windows tools for backing up..................................70 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......70 Restoring and recovering your system..................................70 Creating a system restore ......................................71 Restoring and recovery methods ..................................71...
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Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only).....74 Downloading HP PC Hardware Diagnostics Windows.........................74 Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........74 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........74 Downloading HP Hardware Diagnostics Windows by product name or number (select products only) ..............................................74...
This table provides detailed product information. Table 1-1 Product components and their descriptions Category Description Product Name HP OmniBook Ultra Flip 14 inch 2-in-1 Laptop Next Gen AI PC Model numbers: 14-fh0xxx CTO model number: 14t-fh000 Processors Intel® Core™ Ultra9 288V Intel Core Ultra7 258V...
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DTS:X Ultra HP Audio Boost 2.0 XiaoWei Video HP Wide Vision 9 MP Camera: with shutter door, indicator LED, 1 × infrared (IR) LED, MIPI, f1.8, 9 MP BSI sensor, WDR/TNR/HDR, 88° wide field-of-view (WFOV) Camera enhancement Microsoft® Presence Sensing...
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Haptics touchpad supporting gestures (brightness/volume) Multitouch gestures enabled Precision touchpad support Taps enabled as default Power requirements Battery (polymer, HP Long Life) 6 cell, 64 Whr HP Fast Charge Technology Smart AC adapters (USB-C®, slim, straight) 65 W Power cord C5, premium, 1 m (3.3 ft), sticker...
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Table 1-1 Product components and their descriptions (continued) Category Description Fingerprint reader Sensors Accelerometer Accelerometer + Gyroscope IR thermal sensor Magnetometer (E compass) Operating system Windows® 11 Pro Windows 11 Pro High End Windows 11 Pro High End China Windows 11 Pro China Windows 11 Pro Value Windows 11 Pro Value China Windows 11 Pro Entry...
Component Description USB Type-C® power connector and Connects an AC adapter that has a USB Type-C connector, Thunderbolt™ ports with HP Sleep and supplying power to the computer and, if needed, charging the Charge and DisplayPort™ output (2) computer battery.
Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to a headphone jack, the computer speakers are disabled.
IMAX audio and video experience. To access the latest setup documentation, go to http://www.hp.com/support, type IMAX in the Search our knowledge library search box, and then select HP Consumer Notebook PCs - Enabling the IMAX features.
For wireless regulatory notices, see the section of the that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language.
Choose a setting. Turning on the touchpad Follow these steps to turn on the touchpad. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter. Using an external mouse, click the touchpad button. If you are not using an external mouse, press the key repeatedly until the pointer rests on the touchpad button.
Table 2-5 Lights and their descriptions Component Description Fn lock light ● On: The key is locked. ● Off: The key is unlocked. Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ●...
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Fingerprint readers, which enable a fingerprint logon, can be located on the touchpad, the power button, a side panel of the computer, or the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon in the taskbar, type Sign-in options in the search box and press enter.
Table 2-6 Button and fingerprint reader and their descriptions Component Description Power button/fingerprint reader Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.
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Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
Table 2-7 Special keys and their descriptions (continued) Component Description Power button/Fingerprint reader Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.
Table 2-8 Bottom components and their descriptions Component Description Speakers (4) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
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Table 2-9 Service label components Component Serial number Product ID HP product name and model number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
Illustrated parts catalog Use this chapter to determine the spare parts that are available for the computer. Computer major components To identify the computer major components, use this illustration and table. Illustrated parts catalog...
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Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For more information, see Display assembly subcomponents on page Top cover Atmospheric blue P07122-001...
Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (12) USB board P07133-001 The HS USB cable is available using spare part number P07134-001. The LS USB cable is available using spare part number P07135-001. The power USB cable is available using spare part number P07136-001.
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Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display panel (includes absorber and panel adhesive) P07119-001 NOTE: Panel adhesive is available as spare part number P07160-001. Camera module (includes rubber pieces and panel adhesive) P07152-001 Hinges (left and right, includes panel adhesive) P07157-001 Hinge covers (includes rubber cable guides and panel adhesive)
Slim AC adapter (65 W, nPFC, USB-C) M54350-001 Screw Kit P07159-001 Protective Tape Kit P07142-001 Protect Tape Kit, Connectors P07141-001 Display panel adhesive P07160-001 HP USB-C-to-HDMI 2.0 adapter 935325-001 Pen, silver N44378-001 Pen, black N54711-001 Power cords (C5, premium, 1.0 m [3.3 ft]) Australia L22327-001 Denmark...
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Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number United Kingdom L22320-001 Chapter 3 Illustrated parts catalog...
Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Suction cups (to remove display panel) ●...
● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation or Sleep mode, turn the computer on, and then shut it down through the operating system. ●...
Table 4-1 Static electricity occurrence based on activity and humidity Event 55% relative humidity 40% relative humidity 10% relative humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...
Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...
Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.
Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Caring for wood veneer (select products only)
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Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
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Path to access information Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Accessing support information...
To remove and replace computer components, use the procedures described in this section. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.
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Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 32). Remove the bottom cover: Remove the two Torx2 × 7.0 screws (1) from the bottom cover. Remove the two Torx2.× 3.0 screws (2) from the bottom cover. Press on the sides of the touchpad near the keyboard (1) as shown in the following illustration until the bottom cover releases from the computer (2).
32). WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Chapter 5 Removal and replacement procedures for authorized service provider parts...
IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work or shut down the computer through Windows before you remove the battery. Remove the battery: Disconnect the battery cable (1) from the system board.
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Disconnect the antenna cables (2) from the integrated WLAN module. Lift the locking bar (1) from the camera cable connector on the system board, and then disconnect the camera cable (2). Remove the camera cable and WLAN antennas from the clips (3) around the fan. Lift the tape (1) off the display connector on the system board.
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Remove the display cable from the clips (4) around the fan. Remove the four Phillips M2.5 × 4.5 screws that secure the display assembly to the computer. Open the display (1) to just past vertical. Display assembly...
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Separate the display (2) from the computer. To remove the display panel: Use a heating device to heat the display rear cover to loosen the panel adhesive. NOTE: Heat the display to approximately 60°C. Attach suction cups (1) to the top, middle of the display. NOTE: Be sure not to place the suction cup over the camera module.
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Insert a pry tool (3) into the gap, and then slide to tool back and forth (4) along the entire length of the top of the display to release the panel. Move the suction cups (1) to the top, right of the display. Pull the suction cups apart to create a gap (2) between the panel and display rear cover.
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Use tweezers (3) to pull the tape (4) out from behind the left side of the display panel. Rotate the panel (1) up, and then pull the panel (2) up to separate it from the bottom of the display back cover. Remove the two rubber pieces (1) from the hinge covers.
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Remove the panel (4) from the display back cover. When installing a display panel, use the following illustration to determine tape installation locations on the inside of the display rear cover. Display panels are available as spare part number P07119-001. Display tape is available in the Display Adhesive Kit as spare part number P07160-001.
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Insert a pry tool (2) into the gaps in the camera module, and use to tool to release the module (3). To remove the camera board: Peel the protective tape off the camera board. Disconnect the top cable (1) and bottom cable (2) from the board. Chapter 5 Removal and replacement procedures for authorized service provider parts...
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Release the board (3) from the inside of the display back cover. To install a camera board, place board on the inside of the display back cover, making sure the holes in the board line up with the posts on the display. The camera board is available as spare part number P07155-001.
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Open the locking bar (3), and then disconnect the cable (4) from the panel. The display cable is available as spare part number P07156-001. When installing a display panel cable, install the long strip of black tape on the back of the panel as shown in the following illustration.
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Peel the cable (3) off the inside of the display back cover. Remove the gasket from the old camera cable and install it on the new cable. The FPC camera cable, which connects the camera module to the camera board, is available as spare part number P07154-001.
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Peel the cable (2) off the inside of the display back cover. To remove the hinges and hinge covers from the display rear cover: Remove the three Phillips M2.5 × 2.0 screws (1) from each hinge. Remove the hinges (2) from the display back cover. Remove the Phillips M2.0 ×...
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Pull the covers (2) off the hinges. The display hinges are available as spare part number P07157-001. The display hinge covers are available as spare part number P07158-001 for atmospheric blue models and P15809-001 for eclipse gray models To remove the wireless antennas: Remove the antenna cables (1) from the hinge cover.
When installing the wireless antennas, place the holes (1) in the antennas onto the pins (2) on the inside of the display back cover. The wireless cables and antennas are available as spare part number P07151-001. The wireless cables and antennas are also included in the display rear cover spare part kit. To reassemble and replace the display assembly, reverse these procedures.
Remove the speakers (4) from the computer. To install the speakers, reverse this procedure. Solid-state drive To remove the solid-state drive (SSD), use this procedure and illustration. Table 5-4 SSD descriptions and part numbers Description Spare part number 2 TB, TLC N77396-005 1 TB, TLC N77395-005...
Pull the drive (3) out of the socket. When installing an SSD, be sure a thermal pad is installed on the bottom of the SSD cover. To install an SSD, reverse the removal procedures. NOTE: SSDs are designed with a notch to prevent incorrect insertion. Touchpad To remove the touchpad, use this procedure and illustration.
Table 5-5 Touchpad descriptions and part numbers (continued) Description Spare part number Touchpad cable, power P07144-001 Before removing the touchpad, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 32). Remove the bottom cover (see Bottom cover on page 32).
Before removing the daughter board power cables, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 32). Remove the bottom cover (see Bottom cover on page 32). Remove the daughter board power cables: USB board: Disconnect the power cable (1) from the system board and USB board. Audio board: Disconnect the power cable (2) from the system board and audio board, and then remove the cable from the clips (3) above the fan.
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Remove the foil from the heat sink.. Remove the power cable from the clips (1) on the bottom of the right fan. Remove the display cable from the clips (2) on the bottom and side of the right fan. Remove the camera and WLAN cables from the clips (3) along the bottom and left sides of the left fan.
Remove the heat and fan assembly (4). Thoroughly clean the thermal paste from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Gray thermal grease (1) and thermal pads (2) are used on the heat sink.
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Table 5-8 USB board descriptions and part numbers (continued) Description Spare part number LS USB cable P07135-001 Power USB cable P07136-001 Before removing the USB board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 32).
Lift the USB board (4) out of the computer. To install the USB board, reverse this procedure. Audio board To remove the audio board, use this procedure and illustration. Table 5-9 Audio board descriptions and part numbers Description Spare part number Audio board P07137-001 HS audio cable...
Disconnect the lower speaker cable (4) from the audio board. Remove the four Phillips M2.0 × 4.0 screws (1) and the Phillips M2.0 × 2.5 screw (2) from the USB board. Remove the bracket (3). Lift the audio board (4) out of the computer. To install the audio board, reverse this procedure.
Before removing the IR sensor board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 32). Remove the bottom cover (see Bottom cover on page 32). Disconnect the battery cable from the system board (see Battery on page 34).
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Before removing the system board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 32). Remove the bottom cover (see Bottom cover on page 32). Remove the battery (see Battery on page 34). Remove the heat sink and fan assembly (see Heat sink and fan assembly on page 52).
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Remove the two Phillips M2.0 × 2.5 screws from the system board. Remove the system board from the computer. Chapter 5 Removal and replacement procedures for authorized service provider parts...
To install a system board, reverse this procedure. When installing a system board, after connecting the USB cables to the system board, place the tape over the two connectors with the conductive tape covering the bottom connector. When installing a new system board, install five pieces of protective tape onto the system board as shown in the following illustration.
Before removing the power button/fingerprint reader board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 32). Remove the bottom cover (see Bottom cover on page 32). Remove the battery (see Battery on page 34). Remove the heat sink and fan assembly (see Heat sink and fan assembly on page 52).
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Remove the battery (see Battery on page 34). Remove the heat sink and fan assembly (see Heat sink and fan assembly on page 52). Remove the system board (see System board on page 58). Remove the keyboard from the top cover: Peel the protective thermal shielding off the keyboard.
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Remove 23 Phillips M1.0 × 1.2 screws from three keyboard brackets, and then remove the brackets. Remove 28 Phillips M1.0 × 1.0 screws from the keyboard, and then remove the keyboard. The top cover spare part remains after removing the keyboard. To install a keyboard, reverse this procedure.
Table 5-14 Spare part country codes (continued) For use in country or region Spare part number French Canada -DB1 Finland/Sweden -B71 France -051 Germany -041 Greece -151 Hungary -211 Iceland -DD1 India -D61 Israel -BB1 Italy -061 Japan -291 The Netherlands -B31 Northern Africa -FP1...
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Table 5-15 Top cover descriptions and part numbers Description Spare part number Atmospheric blue P07122-001 Eclipse gray P07123-001 Eclipse gray (for use in Japan) P07124-001 Chapter 5 Removal and replacement procedures for authorized service provider parts...
Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the SoftPaqs . Some download packages contain a file HP website are packaged in compressed files called named Readme.txt, which contains information regarding installing and troubleshooting the file.
AC adapter provided with the computer (select products only), a replacement AC adapter provided by HP, or an AC adapter with the power rating specified on the product label. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Installing a BIOS update BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps. Select the Search icon in the taskbar, type file in the search box, and then select File Explorer. Select your hard drive designation.
Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.
Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.
Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.
To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.
HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.
Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.
Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric...
Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
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Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO...
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For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 11 Recycling...
72 illustrated 20 display bottom components 14 spare part number 20 specifications 79, 80 bottom cover HP PC Hardware Diagnostics UEFI display assembly illustrated 18 downloading 76 subcomponents 19 removal 32 failure ID code 75 display back cover...
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USB Type-C power connector media 71 product description 3 and Thunderbolt port with USB flash drive 71 removal 62 HP Sleep and Charge and recovery media 70 spare part number 18, 62 DisplayPort output 5 creating using HP Cloud keyboard country codes 65...
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1 USB Type-C power connector and removal and replacement 49 Thunderbolt port with HP Sleep spare part number 18 and Charge and DisplayPort specifications 80 output, identifying 5 speaker USB Type-C Thunderbolt port illustrated 18 identifying 6 removal 48...
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