Canon imageRUNNER ADVANCE DX C3830 Faq Manual
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Canon imageRUNNER ADVANCE DX C3830 Faq Manual

Canon imageRUNNER ADVANCE DX C3830 Faq Manual

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FAQ Guide
Please read "Important Safety Instructions" before
operating this product. ⇒ P.38
After you finish reading this guide, store it in a safe
place for future reference.
The information in this document is subject to change
without notice.
User's Guide/FAQ
for Asia
for Oceania
https://oip.manual.canon/

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Summary of Contents for Canon imageRUNNER ADVANCE DX C3830

  • Page 1 Please read "Important Safety Instructions" before operating this product. ⇒ P.38 After you finish reading this guide, store it in a safe place for future reference. The information in this document is subject to change without notice. User's Guide/FAQ for Asia for Oceania https://oip.manual.canon/...

  • Page 2: Table Of Contents

    Contents What's Your Problem? The Machine Does Not If Paper Jams Occur P.18 Operate Check the Following First ....4 Paper Jams Occur ......18 The Machine Does Not Respond to the Paper Jams Occur Frequently .
  • Page 3 Printing Results Are P.14 Canceling Copy/Print Jobs Not Satisfactory Installing the Printer Driver Replacement Parts An Error Screen is Displayed Illustrated Index Appendix Do You Want to Know More? Images Are Shifted/Slanted ....14 Irregularities Appear in Images/ You Can Consult the User's Guide! .

  • Page 4: Check The Following First

    The Machine Does Not Operate Check the Following First Check Check Is a message displayed on the touch Is the main power indicator Off? panel display? If the main power indicator does not light when you turn the main power ON, check the power plug.

  • Page 5: The Machine Does Not Respond To The Computer

    The Machine Does Not Respond to the Computer Solution Solution   Restart the machine. Set the IP address again. Setting an IP Address Press the main power switch to turn off the machine. User's Guide 0YAS-00K Search CAUTION! Note that turning OFF the machine deletes the data that is waiting to be printed.

  • Page 6: How To Load Paper

    How to Load Paper Loading Paper in the Paper Drawer In the following, the operations that are common Place the paper drawer back into the machine.   to paper drawers 1 and 2 are described by taking CAUTION! drawer 2 as example. Be careful not to get your fingers caught between the paper drawer and the machine.

  • Page 7: When You Have Loaded A Different Type Of Paper Than The Preset One

    For available paper, see the following. AVPP-TBM Search Available Paper P.43 How to use the search number When You Have Loaded a Different Type of Paper than the Preset One   Select the Press paper type. Press [Preferences] [Paper Settings] [Paper Settings].

  • Page 8: Loading Paper In The Multi-Purpose Tray

    How to Load Paper Loading Paper in the Multi- Purpose Tray Adjust the paper guides to match the size of CAUTION!     the loaded paper. When using coated paper or paper that does not feed well, load one sheet at a time. Align the paper guides to the paper size markings.
  • Page 9 For available paper, see the following. AVPP-TBM Search Available Paper P.43 How to use the search number Press [Change] in [Paper Type]. Select the paper type. Press When you have loaded custom size paper Specify the paper size manually. Specifying Paper Size and Type in the User's Guide Multi-purpose Tray 0YAS-02F...

  • Page 10: Loading Paper With Printed Logos

    How to Load Paper Loading Paper with Printed Logos Refer to the table below to load paper with printed logos. Example: When printing on A4 size paper Orientation Printing result Paper Drawer 1/Paper Drawer 2 Multi-Purpose Tray * Paper drawer 2 is taken as example. Logo t d .

  • Page 11: Loading Envelopes

    For available paper, see the following. AVPP-TBM Search Available Paper P.43 How to use the search number Loading Envelopes CAUTION! • You can load envelopes in the paper drawer or multi-purpose tray. • Do not use envelopes that have glue attached to their flaps, as the glue may melt due to the heat and pressure of the fixing unit.
  • Page 12 How to Load Paper Preparation before Loading Envelopes When loading envelopes in the multi- purpose tray Check the orientation of the stack of envelopes, Take five or so pieces of envelopes, fan them well and load it in the multi-purpose tray. to eliminate curls, and level the stack flat.
  • Page 13 For available paper, see the following. AVPP-TBM Search Available Paper P.43 How to use the search number When loading envelopes in the paper Load the envelopes.   drawer In the following, the operations are described by taking drawer 2 as example. The front side Attach the Envelope Feeder Attachment to the of the envelopes...

  • Page 14: Images Are Shifted/Slanted

    Printing Results Are Not Satisfactory Irregularities Appear in Images Are Shifted/Slanted Images/Images Are Faint Solution Solution Adjust the paper guides. The paper may have absorbed moisture. Turn the Dehumidification switch on. If the problem is still not resolved, load paper that is not damp. Adjust the guide exactly.

  • Page 15: Black Streaks Appear In Images

    Printing Results Are Not Satisfactory Black Streaks Appear in Images Wipe the original scanning area and feeder Solution   white plate. Is the document feed scanning area dirty? Wipe the thin and long glass If the Single Pass DADF-C is attached: area and white plate.

  • Page 16: White Streaks/Color Streaks Appear In Images

    Printing Results Are Not Satisfactory White Streaks/Color Streaks Appear in Images Insert the cleaning stick into the hole with the Solution   pad on its tip facing down. Cleaning the dust-proof glass. Turn the power OFF, and remove the power plug from the power outlet.

  • Page 17: Bleed-Through Occurs

    Bleed-through Occurs Solution   Set the type of original properly. If bleed-through is observed in the copy result, a button on the Home screen may be able to help Press you reduce the bleed-through. Press [Copy (Prevent Bleed-Thru)] on the Home screen.

  • Page 18: Paper Jams Occur

    If Paper Jams Occur Paper Jams Occur If paper jams occur, a screen like the following appears on the touch panel display. Follow the instructions in the screen to remove the jammed paper. Remedy Paper jam locations Use these buttons and bar to operate the video. P O I N T The screen disappears once all the jammed paper is removed and all the machine’s covers and drawers are closed correctly.

  • Page 19: Paper Jams Occur Frequently

    Paper Jams Occur Frequently Press Solution   Adjust the paper guides. If the paper type setting does not match the loaded paper, change the setting. • For paper drawer • For multi-purpose tray User's Guide • For optional paper sources P O I N T Adjust the guide exactly.

  • Page 20: Loading Paper Or Paper Settings Cannot Be Done Successfully

    Loading Paper or Paper Settings Cannot Be Done Successfully Paper Is Not Fed • Solution Remove the excess amount of paper.   Make sure that the paper stack does not Open the paper source to check whether exceed the load limit line ( paper has been loaded properly.

  • Page 21: If The "Load Paper." Message Is Displayed

    If the "Load paper." Message Is Displayed Solution Solution   Replenish paper. Check the paper type setting. Press Press If the paper source is vacant, replenish paper. If the paper type setting does not match the Solution loaded paper, change the setting. Adjust the paper guides.

  • Page 22: Printing Cannot Be Performed On The Expected Side Of Paper

    Loading Paper or Paper Settings Cannot Be Done Successfully Printing Cannot Be Performed Printing Cannot Be Performed on the Expected Side of Paper with the Expected Size Solution Solution Load paper in the correct orientation Make sure that the paper size setting and with the correct side face up/ matches the size of the loaded paper.

  • Page 23: In Two-Sided Printing, The Print Direction Differs

    In Two-Sided Printing, the Print Direction Differs between the Front and Back Sides of the Paper Solution Make settings for two-sided printing. In the application's print setting screen, select the print direction. In the [Printing Preferences] screen of the driver, set [Orientation] for the direction selected in step 1.

  • Page 24: Scan/Fax Cannot Be Performed Successfully

    Scan/Fax Cannot Be Performed Successfully If You Cannot Send Documents Stopping Scanning/Faxing to a Server Using [Scan and Send] To stop the paper feed Solution Check the server information. If you have updated something including the login password for the server (computer), change the information registered to the address book/one- touch buttons.

  • Page 25: Scanned Documents Cannot Be E-Mailed

    Scanned Documents Cannot Be E-Mailed Solution Solution   Check the information of the If e-mailing of documents is not possible at all, make correct destination. communication settings for the SMTP/ If any update has been done, change the DNS server. For the setting procedures, information registered to the address book/one- see the User's Guide.

  • Page 26: If You Cannot Send/Forward Faxes

    Scan/Fax Cannot Be Performed Successfully If You Cannot Send/Forward Faxes If no faxes can be sent If you cannot forward faxes     Check if the telephone line is not connected to a Check the information of the forwarding wrong location. destination registered to the address book/one- touch buttons.

  • Page 27: If You Cannot Receive Faxes

    If You Cannot Receive Faxes If you are using an optical line or IP Solution telephone line Delete unnecessary documents in the Communication errors may occur depending on memory to increase the free space. the line quality. For more information, contact your telephone carrier.

  • Page 28: Canceling Copy/Print Jobs

    Canceling Copy/Print Jobs Canceling a Copy Job Canceling a Print Job To stop the paper feed For Windows OS In the computer screen, double-click the printer icon. Press Select the file you want to cancel. P O I N T You can also stop the paper feed by pressing Click To cancel a copy job waiting to be output...

  • Page 29: Installing The Printer Driver

    For details of printer driver installation, see the Driver Installation Guide. The Guide can be downloaded from, or viewed on, the same page of the Canon website as for the printer driver. Latest OS support information See the Canon website (https://global.

  • Page 30: Replacement Parts

    2 may appear first. Prepare the consumable. Check the item number.* * This is an item number identifying a Canon genuine consumables. For high quality printouts, we recommend that you use Canon genuine consumables. N O T E P.31...
  • Page 31 30°C and humidity is not higher than 80%. Be careful of counterfeit toners Please be aware that there are counterfeit Canon toners in the marketplace. Use of counterfeit toner may result in poor print quality or machine performance. Canon is not responsible for any malfunction, accident or damage caused by the use of counterfeit toner.

  • Page 32: An Error Screen Is Displayed

    An Error Screen is Displayed If the "Contact your service An Error Message Is Displayed representative" Message Is Displayed If an error occurs during scanning or printing or When the machine ceases to operate normally   if a problem occurs with network connection or due to a trouble, a message appears, asking you setting, a message is displayed on the touch panel to contact the service representative.
  • Page 33 The machine enters the limited functions mode. When the problem is resolved, the [Call service representative.] message disappears in the screen at the bottom left. A Message Saying to Contact a Local Authorized Canon Dealer Is Displayed User's Guide 0YAS-0K0 Search P.43...

  • Page 34: Illustrated Index

    Illustrated Index You can easily identify the name of a part and find the page where that part is described. * The illustrations assume that the machine is equipped with a Cassette Feeding Unit-AW Main Unit Cassette Feeding Unit-AW P. 6 Paper size label Attach the paper size label so that it aligns with the cassette number...
  • Page 35 Power switch Multi-purpose tray Tray extension Paper guides Paper drawer 1 P. 6 Paper guides P.13 Paper drawer 2 P. 6 Paper guides P.13 Envelope Feeder Attachment A P.13...
  • Page 36 Illustrated Index Control Panel Home screen Onscreen number keypad Touch panel display [Energy Saver] Displays the settings screen and messages. Press to put the machine into sleep mode. Touch the panel to perform setting and other operations. [Log in]/[Log out] Press this to log in/out (when a login service [Settings/Registration] has been set).
  • Page 37 [Timeline] Processing/Data indicator Displays a log for settings specified in Copy/ • Flashes when the machine is operating. Scan and Send. • Lights when the machine is waiting for a command. [Counter/Device Information] [Status Monitor] P.19 Press to display the copy and print count totals Press to check the status of a job or cancel a on the touch panel display.

  • Page 38: Appendix

    Do not perform any operations not described in reactions occur telephone line or a dedicated telephone line, it this manual. Canon will not be responsible for any • A location exposed to corrosive or toxic gases might impede proper operation of the machine...
  • Page 39 CAUTION Make sure that the power supply for the The laser beam can be harmful to human bodies. • machine is safe, and has a steady voltage. Since radiation emitted inside the product is • Do not place heavy objects on this machine as •...
  • Page 40 CAUTION: An electrical shock may occur. If toner touches your clothes or skin, wash it • WEEE products, please visit https://in.canon/en/ Remove all the power plugs from the power away with water immediately. Do not use consumer/web/e-waste or write to us at cipl.
  • Page 41 • CANON INC. MAKES NO WARRANTY OF ANY in the event that this PRODUCT including KIND WITH REGARD TO THIS MATERIAL, the SOFTWARE is shipped, transferred or EITHER EXPRESS OR IMPLIED, EXCEPT AS exported into any country.
  • Page 42 Memo...

  • Page 43: Do You Want To Know More

    Do You Want to Know More? You Can Consult the User's Guide! If you notice a search number in a topic in this guide you are reading... Setting the network environment User's Guide You can search ABCD-123 Search through the User's Guide by the search number! P.43 How to use the search number...
  • Page 44 Building A, The Park Estate, 5 Talavera Road, 146-8501, Japan Macquarie Park, NSW 2113, Australia CANON U.S.A., INC. CANON SINGAPORE PTE LTD One Canon Park, Melville, NY 11747, U.S.A. 1 Fusionopolis Place, #15-10, Galaxis, Singapore 138522 CANON CANADA INC. 8000 Mississauga Road Brampton ON L6Y 5Z7, Canada CANON EUROPA N.V.

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