ACRONIS Backup & Recovery 10 Advanced Server Virtual Edition User Manual page 26

Support services for the Software, which Acronis shall endeavor to make available twenty four (24)
hours a day, seven (7) days per week. Such electronic services may include, but are not limited to:
user forums; software-specific information; hints and tips; bug fix retrieval via the internet; software
maintenance and demonstration code retrieval via a WAN-accessible FTP server; and access to a
problem resolution database via Acronis customer support system.
Support shall consist of supplying telephone or other electronic support to you in order to help you
locate and, on its own, correct problems with the Software and supplying patches, updates and other
changes that Acronis, at its sole discretion, makes or adds to the Software and which Acronis makes
generally available, without additional charge, to other licensees of the Software that are enrolled in
Support.
Upon mutual agreement by both parties, Acronis shall:
(i) supply code corrections to you to correct Software malfunctions in order to bring such Software
into substantial conformity with the published operating specifications for the most current version
of the Software unless your unauthorized modifications prohibit or hamper such corrections or cause
the malfunction;
or (ii) supply code corrections to correct insubstantial problems at the next general release of the
Software.
More information about contacting Acronis Technical Support is available at the following link:
http://www.acronis.eu/enterprise/support/
26 Copyright © Acronis, Inc., 2000-2010