Problem solving process
Provides guidelines for identifying and resolving computer problems by observing and documenting issues.
Preliminary checklist
Offers simple checks for common problems, such as peripheral device connection and initial setup.
Analyzing the problem
Suggests questions to ask when diagnosing malfunctions, focusing on symptoms and indicators.
System start-up
Checks for issues that prevent the computer from starting properly, including power and password settings.
Self test
Explains the automatic self-test during boot-up and conditions indicating a self-test failure.
Power
Provides checklists for AC power and battery-related problems if the computer is not plugged in.
AC power
Troubleshoots issues related to the AC adaptor not powering the computer or the DC IN/Battery indicator.
Battery
Addresses problems with the battery not powering the computer or not charging correctly.
Real Time Clock
Troubleshoots issues where BIOS settings and system date/time are lost, often due to RTC battery.
Keyboard
Addresses keyboard problems, such as garbled screen output, and suggests checking software remapping.
Internal display panel
Helps diagnose display panel issues, like markings or no display, by referring to setup and configuration.
Hard disk drive
Covers hard disk drive problems like failure to boot or slow performance, suggesting utilities and reformatting.
DVD Super Multi drive
Troubleshoots issues with accessing or running CD/DVDs, checking tray seating and region codes.
Pointing device
Refers to troubleshooting for USB mice and their documentation.
Touch Pad
Helps resolve issues with the Touch Pad not working, pointer responsiveness, or double-tapping.
USB mouse
Troubleshoots USB mouse issues like pointer speed and erratic movement, and cleaning.
USB device
Addresses problems with USB devices not working, driver installation, and legacy support.
Sound system
Helps resolve sound system issues like no sound or annoying sounds, checking volume and device manager.
External monitor
Troubleshoots external monitor issues like not turning on, no display, or display errors.
LAN
Addresses LAN access problems and Wake-up on LAN functionality.
Wireless LAN
Helps resolve issues with accessing Wireless LAN and contacting the LAN administrator.
Bluetooth
Troubleshoots problems with accessing Bluetooth devices, ensuring wireless communication is on.
Recovery Media
Explains issues with launching Recovery Media Creator and the need for a recovery partition.
TOSHIBA support
Provides guidance on seeking additional help, investigating other sources, and contacting TOSHIBA for assistance.
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Questions and answers