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Dell Enterprise Systems Group
Dell recommends on-site or remote installation of your complete
Dell storage system. By allowing Dell to provide installation, you
can help reduce the time required to get your system up and
running, while making efficient use of your employees' time.
Remote installation
alternative to onsite installation for direct attach or SAN AX150
configurations. By using a combination of Phone and Remote
support, Dell technicians will assist customers with all aspects of
configuring Windows hosts to access the AX150.
Getting your IT resources quickly up-to-speed on any new
technology is essential in today's fast-past business environment.
Dell's comprehensive on-line or on-site training courses will arm
your IT staff with the skills they need to proficiently manage your
new Dell/EMC AX150 SAN.
Maintain
After your Dell/EMC AX150 is fully operational, Dell can help keep it
running smoothly. Dell's support services can help you maximize your
SAN's availability and performance.
•
Platinum Enterprise Support
Offered to organizations with more than more than 200 Dell server
comprehensive support service that Dell offers, Platinum Enterprise
Enterprise Expert Center and a designated Platinum Technical Acco
unique requirements and work with you to develop a custom supp
system availability — even during complex incidents or times of cri
•
Gold Enterprise Support
Gain prompt phone-based access to Dell's senior-level engineers
along with access to a Technical Account Management team who
can provide the attention and resolution you need for business-
critical systems.
•
Silver Enterprise Support
Provides 7 x 24 toll-free complex issue phone support, followed by
on-site service
•
Dell|EMC Maintenance
Page 8
for the AX150 provides customers with an
2
after phone based troubleshooting if necessary.
3
2
March 2006
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