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Responding to
emergencies
Using the Norton Recovery Tool if you
cannot install the product
This chapter includes the following topics:
Using the Norton Recovery Tool if you cannot
1
install the product
If the installation of your product fails, you can use
The Norton Recovery Tool on your product CD to check
your computer for risks that may prevent successful
installation.
To use the Norton Recovery Tool
1 Insert your product CD into the CD-ROM drive.
2 Exit all programs and restart your computer.
3 When you see the message, "Press any key to boot
the computer from CD or DVD", click Enter.
4 In the Norton Recovery Tool window, select your
language, and then click OK.
5 Type your Norton 2009 Product Key, and then click
I Agree to accept the License Agreement.
6 Click Start Scan.
7 After the scan is completed, remove the CD from
the CD-ROM drive and restart your computer.
4
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