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TRANSLATION OF THE ORIGINAL OPERATING INSTRUCTIONS IMPORTANT READ CAREFULLY BEFORE USE KEEP SAFE TO CONSULT AT A LATER DATE F a m i l i a n o C - 1 0 , F a m i l i a n o C - N , F a m i l i a n o L - N K B 1 4 8 - Z A K C4 6 , K B 1 4 8 - Z B K C4 6 , K B 1 4 9 - Z A F C 4 6 , K B1 4 9 - Z B F C 4 6 , K B 1 5 0 - Z A F C 4 6 , K B 1 5 0 - Z B F C 4 6 MY21 K03 - 12 _1.0 _ 22.09.20 20...
Contents Contents About these operating instructions 3.1.8 Riding light Manufacturer 3.1.9 Charger Language Proper use Laws, standards and directives Improper use For your information 3.3.1 Maximum permitted total weight 1.4.1 Warnings 3.3.2 Data privacy information 1.4.2 Markups Technical data Nameplate 3.4.1 Pedelec Type number and model...
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Contents Pedelec sale 6.12.1 Switching on the electric drive system Operation 6.12.2 Switching off the electric drive system Risks and hazards 6.13 Display 6.1.1 Personal protective equipment 6.13.1 Overview of actions on the display Tips for a greater range screen Error message 6.13.2 Switching on the display...
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Battery error 9.1.5 On-board computer error 9.1.6 Lighting does not work 9.1.7 Other errors Repair 9.2.1 Original parts and lubricants 9.2.2 Replacing the lighting 9.2.3 Adjusting the headlight Recycling and disposal Documents 11.1 Parts list 11.1.1 Familiano C-10 MY21K03 - 12_1.0_21.09.2020...
Manufacturer 1.4.1 Warnings The pedelec manufacturer is: Warnings indicate hazardous situations and KETTLER Alu-Rad GmbH actions. You will find warnings in the operating Longericher Strasse 2 instructions: 50739 Köln, Germany Tel.: +49 6805 6008-0...
About these operating instructions 1.4.2 Markups Instructions for specialist dealers are highlighted in grey. They are indicated by a screwdriver symbol. Information for specialist dealers does not require non-professionals to take any action. You will find stylised forms of typeface in the operating instructions: Stylised form Italics...
Nameplate The nameplate is situated on the frame. You can You will find thirteen pieces of information on the see the exact position of the nameplate in Figure 2. nameplate. KETTLER Alu-Rad GmbH Longericher Str. 2 50739 Köln, Germany Typ:...
These operating instructions are an integral part of pedelecs with the type numbers: Type no. Model Pedelec type KB148-ZAKC46 Familiano C-10 Cargo bike KB148-ZBKC46 Familiano C-10 Cargo bike KB149-ZAFC46 Familiano C-N Cargo bike KB149-ZBFC46 Familiano C-N...
Safety Safety 2.1.2 Risk of fire and explosion due to short circuit in the battery Residual risks Metal objects may connect the battery's electrical terminals. The battery may self-ignite and 2.1.1 Risk of battery fire and explosion explode. The safety electronics may fail if the batteries are ...
Safety 2.1.5 Risk of a fall due to incorrectly set 2.2.2 Suspension oil quick releases Suspension oil in the fork and the rear frame Excessively high clamping force will damage the damper is toxic to the touch, irritates respiratory quick release and cause it to lose its function. tracts and causes cancer, sterility and mutation in Insufficient clamping force will result in germ cells.
Safety Safety markings and safety What to do in an emergency instructions 2.7.1 Dangerous situation in road traffic The nameplate contains these safety markings In the event of any hazards or dangers in road and safety instructions: traffic, apply the brakes on the pedelec until it comes to a halt.
Safety If a person is lying on their back and vomiting, Use Class fire extinguishers to put out the fire. place them in the recovery position. Seek Never extinguish damaged batteries with water medical advice immediately. or allow them to come into contact with water. Environmental protection measures Inhaling vapours can cause intoxication.
Overview Overview 14 15 1617 18 19 Figure 2: Kettler Familiano pedelec from right; saddle seat and cushion are not included in the basic configuration Front wheel Pannier rack Fork Rear light and reflector Front guard Rear guard Headlight Rear wheel...
Overview Description 3.1.1 Wheel 3.1.3 Brake The pedelec features a hydraulic brake system. The brake fluid is in a closed hose system. If the rider pushes the brake lever, the brake fluid activates the brake on the wheel. The pedelec features a disc brake on the front and rear wheels.
Overview 3.1.4 Electric drive system 3.1.5 Motor The pedelec is driven by muscle power applied to As soon as the required muscle power from the the chain drive. The force which is applied by rider pedalling passes a certain level, the motor is pedalling in the direction of travel drives the front activated gently and assists the rider’s pedalling chain wheel.
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Overview The battery has a high energy content when Two BOSCH PowerPack batteries can be used at charged. The substances in lithium-ion battery the same time. cells may become inflammable under certain conditions. You will find codes of practice for their safe handling in Section 2 Safety and Section 6.9 Rechargeable battery in the operating instructions.
Overview 3.1.7 Display The model series to which these instructions apply features the BOSCH Purion display. In addition to the functions described here, software changes may be introduced to rectify errors and extend functions at any time. The display controls the drive system with four operating elements and shows the journey data.
Overview Proper use The pedelec must only be used in perfect, fully actions in these operating instructions met. functional condition. National requirements may Approved accessories can be installed by apply to the pedelec which the standard specialist staff. equipment may not meet. For riding on public The rechargeable batteries are designed to roads, some special regulations apply in relation supply power to the pedelec motor only and must...
Overview Improper use Failure to adhere to the proper use poses a risk of • lending the pedelec to untrained riders • carrying other people personal injury and material damage. It is • riding with excessive baggage prohibited to use the pedelec in the following •...
The pedelec may only be loaded to its maximum permitted total weight (PTW). The maximum permitted total weight is the weight of the fully assembled pedelec with the rider and baggage. Type no. Model KB148- Familiano C-10 t.b.a. ZAKC46 KB148- Familiano C-10 t.b.a. ZBKC46...
Overview Technical data 3.4.3 BOSCH Purion display Batteries 2 x 3 V CHR2016 3.4.1 Pedelec Operating temperature -5 °C - +40 °C Transportation temperature 5 °C - 25 °C Storage temperature 10 °C - +40 °C Ideal transportation temperature 10 °C - 15 °C Charging temperature 0 °C - + 40 °C Storage temperature...
Overview 3.4.5.2 PowerPack 400 Only applies to pedelecs with this equipment Nominal voltage 36 V Nominal capacity 11 Ah Energy 400 Wh Weight 2.5/ 2.6 kg Protection class IP54 Operating temperature -5 °C - +40 °C Storage temperature +10 °C - +40 °C Permitted charging temperature 0 °C - + 40 °C range...
Overview Description of controls and 3.5.2.1 Information display screens The display shows one of three types of information. The displayed information can be 3.5.1 Handlebars changed. Indicator Function T R IP Distance travelled since the last RESET O D O total distance travelled (cannot be changed) R AN G E...
Overview 3.5.2.4 Tachometer screen The tachometer indicator shows the current speed at all times. 3.5.2.5 System message The drive system monitors itself continuously and if an error is detected, it is indicated by a system message. The system may switch off automatically depending on the type of error.
Overview Environmental requirements You can be ride the pedelec within a temperature Temperatures under -10 °C and over +40 °C must range between 5 °C and 35 °C. The electric drive be avoided. system is limited in its performance outside this You must also keep within the following temperature range.
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Overview The pedelec is unsuitable for the following areas of use: Child's bicycles/ City and trekking Area of use bicycles for young Mountain bikes Racing bicycle Cargo bike Folding bicycle bicycles adults Never drive off-road Never drive off-road Never drive off-road Never drive off-road Never drive off-road or perform jumps.
Transporting and storing Transporting 4.2.2 Transporting the pedelec Bicycle rack systems which use the handlebars or CAUTION frame to hold the pedelec in an upside-down position exert inadmissible forces on its Crash caused by unintentional activation components during transportation. This can cause There is a risk of injury if the drive system is the supporting parts to break.
Transporting and storing Storing 4.3.1.2 Carrying out a break in operation 1 Store the pedelec, battery and charger in a dry, Store pedelec, battery and charger in a clean, clean environment. We recommend storing dry place where they are protected from them in uninhabited rooms with smoke alarms.
Assembly Assembly 5.2.1 Scope of delivery Pedelecs are fully assembled in the factory for test purposes and then dismantled for WARNING transportation. Risk of eye injury The pedelec is 95 - 98 % pre-assembled. The Problems may arise if the settings are not made scope of delivery includes: to components correctly and you may sustain serious injuries as a result.
Assembly Preparing the battery 5.4.2.3 Checking the headset backlash 1 To check the handlebar headset backlash, 5.4.1 Checking the battery close the quick release lever on the stem. The battery must be checked before it is charged 2 Place the fingers of one hand on the upper for the first time.
Operation Operation Risks and hazards CAUTION WARNING Crash caused by difficult-to-spot damage Injuries and death caused by other road users If the pedelec topples over or you have a fall or an accident, there may be difficult-to-spot damage to Other road users, trucks, cars or pedestrians often components such as the brake system, quick underestimate the speed of pedelecs.
Operation Tips for a greater range CAUTION The pedelec's range depends on many Crash caused by poor road conditions influencing factors. A single battery charge may only last fewer than 20 kilometres but much more Loose objects, such as branches and twigs, may than 100 is also possible.
Operation Error message Code Description Method of resolution 6.3.1 Display Error in USB port Re-start the system. Contact your specialist The drive system monitors itself continuously and dealer if the problem displays a number as an error message if a known persists.
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Operation Code Description Method of resolution Code Description Method of resolution Temperature error Switch off the system to cool Temperature error Switch off the system to cool The pedelec is outside the The pedelec is outside the the motor and battery down the motor and battery down permitted temperature permitted temperature...
Operation 6.3.2 Rechargeable battery Code Description Method of resolution The battery is protected against deep discharge, 821 ... Implausible signals from Re-start the system. overcharging, overheating and short circuits by the front wheel speed Take a test ride of at least sensor.
Operation Instruction and customer service 6.5.1.2 Determining the seat height To adjust the seat height safely, either The supplying specialist dealer will provide customer service, whether this involves • push the bike near to a wall, so that the rider can maintenance, modification or repairs.
Operation 6.5.1.3 Adjusting the seat height with quick 6.5.1.4 Adjusting the seat position release The saddle can be shifted on the saddle frame. 1 Open the quick release on the seat post to The right horizontal position ensures an optimal change the seat height (1).
Operation 6.5.2 Adjusting the handlebars CAUTION Crash caused by incorrectly set clamping force Excessively high clamping force will damage the quick release and cause it to lose its function. Insufficient clamping force will result in unfavourable transmission of force. This can cause components to break.
Operation 6.5.5 Retracting the brake linings Turn the setting screw/twist knob (5) anti- clockwise towards minus (–). Disc brakes require wearing-in time. The braking The brake lever moves closer to the handlebar force increases over time. You therefore need to be grip.
Operation Accessories CAUTION The following accessories are not included in the Risk of crushing due to exposed springs scope of delivery and are recommended: The child may crush his/her fingers on exposed Description Article number springs or open mechanical parts of the saddle or BOSCH PowerPack 500 08948-930 the seat post.
ENVIOLO hub gears. 6.6.2 Trailer KETTLER CAUTION KETTLER QUADRIGA child trailer Crash caused by brake failure Burley The braking distance may be longer if the trailer Trailer Adapter is carrying excessive load. The long braking...
Operation Check list before each ride Check the pedelec before each ride. Take the pedelec out of service if you spot any anomalies. Check that the pedelec is complete. Check the battery is firmly in place. Check that the lighting, reflector and brake, for instance, ...
Operation Using the kickstand Distribute the baggage as evenly as possible between the left- and right-hand side. 6.8.1 Raising the kickstand We recommend the use of panniers and Use your foot to raise the kickstand completely baggage baskets. before setting off.
Operation 6.11 Rechargeable battery Switch off the battery and the drive system before 6.11.2 Charging the battery removing or inserting the battery. The ambient temperature during the charging process must be within the range from 0 °C to 6.11.1 BOSCH PowerPack 40 °C.
Operation 6.11.3 Charging the dual battery Notice Charging via a closed charging socket can cause irreparable damage. Charge the battery via the accessible charging socket only. Never open a sealed charging socket. 6.11.3.1 Charging process when two batteries are used ...
Operation 6.12 Electric drive system 6.12.2 Switching off the electric drive system 6.12.1 Switching on the electric drive As soon as you stop pushing the pedals in normal system mode or reach a speed of 25 km/h, the drive system switches off the assistance system. The CAUTION assistance system starts up again if you push the pedals and your speed is less than 25 km/h.
Operation 6.13 Display 6.13.1 Overview of actions on the display screen CAUTION Action Button Duration Crash caused by distraction Switching on the display Brief A lack of concentration while riding increases the risk of an accident. This may cause a crash with serious injuries.
Operation 6.14 Using the push assist system 6.14.1 Using the riding light The drive system needs to be already switched CAUTION on to turn on the riding light. Push the plus button momentarily (1 to 2.5 s). Injury from pedals or wheels ...
Operation 6.14.3.3 Resetting the range 6.14.4 Using the USB port 1 Select the item of journey information RANGE. Notice 2 Push both the plus button and the minus The USB port is reserved to connect diagnostics button at the same time for a long time (> systems.
Operation 6.15 Brake CAUTION WARNING Crash caused by wet conditions Crash caused by brake failure The tyres may slip on wet roads. In wet conditions you must also expect a longer braking distance. Oil or lubricant on the brake disc in a disc brake The braking sensation differs from the usual or on the rim of a rim brake can cause the brake sensation.
Operation 6.15.1 Using the brake lever Figure 27: Front (2) and rear (1) brake lever – Shimano brake used as an example Push the left-hand brake lever to apply the front wheel brake. Push the right-hand brake lever to apply the rear wheel brake.
Operation 6.16 Gear shift 6.16.2 Using an ENVIOLO hub gear Only applies to pedelecs with this equipment The selection of the appropriate gear is a prerequisite for a physically comfortable ride and CAUTION making sure that the electric drive system Crash caused by incorrect use functions properly.
Operation 6.16.5 Switching gear manually The automatic ENVIOLO gear shift includes a twist grip with an indicator. 6.16.5.1 Changing down Switch to a low transmission ratio for setting off or driving uphill. Turn the twist grip backwards. A hill is shown on the display. Figure 29: ENVIOLO twist grip with indicator Manual gear shift indicator Automatic gear shift indicator...
Operation 6.17 Parking the pedelec Notice Heat or direct sunlight can cause the tyre pressure to increase above the permitted maximum pressure. This can destroy the tyres. Never park the pedelec in the sun. On hot days, regularly check the tyre pressure and adjust it as necessary.
Cleaning and servicing Cleaning and servicing Cleaning after each ride Required tools and cleaning agents: Cleaning check list • Cloth Clean the pedals after each ride • Air pump • Brush Clean the suspension fork and, if after each ride •...
Cleaning and servicing Basic cleaning 7.2.1 Cleaning the frame 1 Soak the entire frame with dish-washing CAUTION detergent if the dirt is thick and ingrained. 2 After leaving it to soak for a short time, remove Crash caused by brake failure the dirt and mud with a sponge, brush and The braking effect may be unusually poor toothbrushes.
Cleaning and servicing 7.2.5 Cleaning the rear frame damper Notice Only applies to pedelecs with this equipment Never clean the battery with solvents, such as Clean rear frame damper with a cloth and oil, thinners, alcohol or corrosion protection, or soapy water.
Cleaning and servicing 7.3.1 Servicing the frame 7.2.10 Cleaning the brake Dry the frame. WARNING Spray with care oil. Brake failure due to water penetration Clean off the care oil again after a short time. The brake seals are unable to withstand high 7.3.2 Servicing the stem pressures.
Cleaning and servicing Maintenance 7.4.1.1 Checking the tyres Check the tyre wear. The tyre is worn if the CAUTION anti-puncture protection or the carcass cords are visible. Crash and falling caused by unintentional A specialist dealer will need to change the tyre activation if it is worn.
Cleaning and servicing 7.4.1.4 Checking and adjusting the tyre 7.4.2 Brake system pressure – Presta valve CAUTION Only applies to pedelecs with this equipment It is recommendable to use Crash caused by brake failure a bicycle pump with a pressure gauge.
Cleaning and servicing 7.4.4 Checking the pressure point 7.4.10 Checking the belt and chain tension Pull brake lever and hold repeatedly several Notice times. Excessive chain tension increases wear. If you are unable to clearly detect the pressure If the chain tension is too low, there is a risk that point and it changes, the brake needs to be the chain or the drive belt will slip off the chain...
Maintenance Maintenance CAUTION Hazard for the environment due to toxic WARNING substances Injury due to damaged brakes The brake system contains toxic and Special tools and specialist knowledge are environmentally harmful oils and lubricants. Such required to repair the brakes. Incorrect or fluids will contaminate if they enter the sewers or unauthorised assembly can damage the brakes.
Maintenance The specialist dealer will fully inspect the WARNING interior and exterior of the rear frame damper, overhaul the rear frame damper, replace all air Injury due to explosion seals on air forks, overhaul the air suspension, change the oil and replace the dust wipers. The air chamber is pressurised.
Maintenance 8.1.2 Suspension fork WARNING Only applies to pedelecs with this equipment Injury due to explosion Maintenance intervals The air chamber is pressurised. If the air system is Suntour suspension fork serviced in a faulty suspension fork, it can explode and cause serious injury.
Maintenance 8.1.3 Suspension seat post Axle with quick release Only applies to pedelecs with this equipment CAUTION Maintenance intervals Crash caused by unfastened quick release by.schulz seat post Check all screws for correct tightening A faulty or incorrectly installed quick release may After 250 km and ...
Maintenance 8.2.1 Checking the quick release Maintaining the stem Check the position and clamping force of the Incorrectly fastened screws may come loose due quick release lever. The quick release lever to impact. The stem may no longer be firmly fixed must be flush with the lower housing.
Maintenance 8.4.1 Cable-operated gear shift, single- 8.4.3 Cable-operated twist grip, dual- cable cable Only applies to pedelecs with this equipment Only applies to pedelecs with this equipment For a smooth gear shift, adjust the adjusting For a smooth gear shift, set the adjusting sleeves on the shifter housing.
Troubleshooting, fault clearance and repair Troubleshooting, fault clearance and repair Troubleshooting and fault 9.1.2 Error message clearance If an error message is displayed, run through the following actions: The components of the drive system are checked constantly and automatically. If an error is 1 Make a note of the system message.
Troubleshooting, fault clearance and repair 9.1.3 Errors in the assistance system Symptom Cause Remedy Check on-screen indicators. Electronic gear assistance is only Is the speed too high? active up to a maximum speed of 25 km/h. Check battery is charged. Is the battery charged sufficiently? Recharge the battery if it is almost flat.
Troubleshooting, fault clearance and repair 9.1.4 Battery error Symptom Cause Remedy The battery discharges The battery may be at the end of its Replace old battery with new one. quickly. useful life. Disconnect the charger mains plug. Is the charger mains plug firmly Insert the mains plug.
Troubleshooting, fault clearance and repair Symptom Cause Remedy Remove the battery from the pedelec immediately. There is an unusual smell. Contact the fire service. Observe all the warnings in Section 2 Safety. Fumes are emitted from Remove the battery from the pedelec immediately. the battery.
Troubleshooting, fault clearance and repair Symptom Cause Remedy Follow the instructions for the code indicated on A fault or warning has occurred. This Three beeps are sounded. occurs when an error message is the display screen in Section 6.2 System displayed.
Recycling and disposal Recycling and disposal This device is marked according to the European Directive 2012/19/EU on waste electrical and electronic equipment – WEEE and the European Directive 2006/66/EC on accumulators. The directive provides the framework for the return and recycling of used devices across the EU.
Documents 11.2 Assembly report Date: Frame number: Components Description Criteria Measures if rejected Accept- Assembly/inspection Tests Rejection ance Front wheel Assembly O.K. Loose Adjust quick release Kickstand Check mount fastening Functional check O.K. Loose Retighten screws Tyre pressure too low/ Tyres Tyre pressure check O.K.
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Documents Components Description Criteria Measures if rejected Drive/gear shift Chain/cassette/ Refasten if necessary or replace Check for damage O.K. Damage pinion/chainring as specified in parts list Chain guard/spoke Check for damage O.K. Damage Replace as specified in parts list guard Bottom bracket axle/ Check mount fastening O.K.
Documents 11.3 Maintenance instructions Diagnosis and documentation of current status Date: Frame number: Components Frequency Description Criteria Measures if rejected Inspection Tests Maintenance Accept- Rejection ance Front wheel 6 months Assembly O.K. Loose Adjust quick release Kickstand 6 months Check mount fastening Functional check O.K.
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Documents Components Frequency Description Criteria Measures if rejected Inspection Tests Maintenance Accept- Rejection ance Light system First examination O.K. Error message Contact battery Rechargeable 6 months manufacturer; take out of battery service, new battery Connections, correct O.K. Cable defective, New cabling Light cabling 6 months wiring...
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Documents Technical inspection, checking safety, test ride Components Description Criteria Measures if rejected Assembly/inspection Tests Accept- Rejection ance No full braking; braking Locate defective part in brake Brake system 6 months Functional check O.K. distance too long system and correct Gear shift under Problems when shifting 6 months...
Glossary Glossary Electrically power assisted cycle, pedelec Source: EN 15194:2017: electrically power Brake lever assisted cycle, equipped with pedals and an auxiliary electric motor, which cannot be propelled Source: EN 15194:2017: lever used to apply the exclusively by means of the auxiliary electric brake.
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Glossary Maximum saddle height Quick-release device, quick release Source: EN 15194:2017: vertical distance from Source: EN 15194:2017: lever actuated the ground to the point where the top of the seat mechanism that connects, retains or secures a surface is intersected by the seat-post axis, wheel or any other component.
Glossary Weight of ready-to-ride bicycle Source: ZEG: the indicated weight for a ready-to- ride bicycle refers to the weight of a pedelec at the time of sale. The weight of each additional accessory must be added to this weight. Wheel Source: EN 15194:2017: assembly or combination of hub, spokes or disc, and rim, but excluding tyre assembly.
The following other technical standards have been applied: • EN 11243:2016, Cycles – Luggage carriers for bicycles – Requirements and test methods Cologne, 26/08/2020 ………………………………………………………………………………………………………………… Egbert Hageböck, managing director of the KETTLER Alu-Rad GmbH * Community member who is authorised to compile the technical documentation...
Keyword index Keyword index Charging port, 17 Level of assistance, 24 Alternative equipment, 96 Child seat, 42 Articulated shaft, Compression damper, - selecting, 51 – care 61 position 24 ECO, 24 eMTB 24 OFF, 24 Basic cleaning 59 Dimensions, 28 SPORT 24 Battery housing, 17 Direction of travel, 16...
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Keyword index Screen display, Battery level 25 Battery level, position 24 Function 24 Level of assistance 24 Level of assistance, position 24 Lighting, position 24 RANGE, position 24 Service, position 24 Tachometer 25 Tachometer, position 24 TOTAL, position 24 TRIP 24 TRIP, position 24 Unit 24 Unit, position 24...
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