Kettler S pedelec Operating And Maintenance Instructions Manual

Kettler S pedelec Operating And Maintenance Instructions Manual

City and trekking bicycle
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OPERATING AND MAINTENANCE INSTRUCTIONS
IMPORTANT
READ CAREFULLY BEFORE USE
KEEP SAFE TO CONSULT AT A LATER DATE
S pedelec
KETTLER Quadriga Duo Speed
K02
MY20 K10 - 12 _ 1.0_11.01 .2021

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  • Page 1 OPERATING AND MAINTENANCE INSTRUCTIONS IMPORTANT READ CAREFULLY BEFORE USE KEEP SAFE TO CONSULT AT A LATER DATE S pedelec KETTLER Quadriga Duo Speed MY20 K10 - 12 _ 1.0_11.01 .2021...
  • Page 2: Table Of Contents

    Overheated charger Technical data 2.1.1.3 Hot components 3.7.1 S pedelec 2.1.2 Electric shock 3.7.2 Emissions 2.1.2.1 Damage 3.7.3 S pedelec lighting 2.1.2.2 Water penetration 3.7.4 Kiox on-board computer 2.1.2.3 Bridging 3.7.5 Motor 2.1.3 Risk of a crash 3.7.5.1 Performance Line Speed 2.1.3.1...
  • Page 3 Securing the on-board computer Adjusting the S pedelec 6.13.3 Removing the on-board computer 6.5.1 Adjusting the saddle 6.13.3.1 Charging on the S pedelec 6.5.1.1 Adjusting the saddle tilt 6.13.3.2 Charging using the USB port 6.5.1.2 Determining the seat height 6.13.3.3 Switching on the on-board computer 6.5.1.3...
  • Page 4 6.15.1.1 Adjusting the Suntour compression Troubleshooting, fault clearance adjuster and repair 6.16 Gear shift Troubleshooting and fault clearance 6.17 Parking the S pedelec 9.1.1 Drive system or on-board computer Cleaning and servicing does not start up Cleaning after each ride 9.1.2 Error message 7.1.1...
  • Page 5 Contents Repair 9.2.1 Original parts and lubricants 9.2.2 Replacing the lighting 9.2.3 Adjusting the headlight 9.2.4 Tyre clearance check Recycling and disposal Documents 11.1 Parts and repair list 11.2 Assembly report 11.3 Maintenance instructions 11.4 Charger operating instructions Glossary 12.1 Abbreviations 12.2 Simplified terms...
  • Page 6 ZEG Zweirad-Einkaufs-Genossenschaft eG These operating and maintenance instructions are Longericher Strasse 2 an integral part of the S pedelec. Therefore, if it is 50739 Köln, Germany re-sold at a later time, they must be handed over to the subsequent owner.
  • Page 7: About These Operating And Maintenance

    About these operating and maintenance instructions About these operating and maintenance instructions Manufacturer Laws, standards and directives The S pedelec manufacturer is: The operating and maintenance instructions comply with the essential requirements specified KETTLER Alu-Rad GmbH Longericher Strasse 2 50739 Köln, Germany •...
  • Page 8: For Your Information

    About these operating and maintenance instructions For your information Different markings are used in the operating and 1.5.2 Markups maintenance instructions to make them easier to Instructions for specialist dealers are highlighted read. in grey. They are indicated by a screwdriver symbol.
  • Page 9: Safety

     Faulty batteries are hazardous goods. Dispose of faulty batteries in the correct manner. Store  Never place the S pedelec on a flammable battery in a dry place until disposal. Never surface, such as grass or wood, directly after store in the vicinity of flammable substances.
  • Page 10: Bridging

    If minors use the S pedelec, a legal guardian must  Remove the key to the battery lock. should provide them with comprehensive instructions.
  • Page 11: Personal Protective Equipment

     In the event of any hazards or dangers in road protection. traffic, apply the brakes on the S pedelec until Safety markings and safety it comes to a halt. The brake acts as an instructions emergency stop system in such cases.
  • Page 12: Battery Vapours Emitted

    Safety 2.7.4 Battery fire After swallowing  Rinse out mouth with water. Never induce The safety electronics may fail if the battery is vomiting. Risk of aspiration! damaged or faulty. The residual voltage can cause a short circuit. The battery may self-ignite ...
  • Page 13: Overview

    Overview Overview Figure 1: S pedelec viewed from the right, Quadriga Pro CX used as example Front wheel Reflector Fork Rear wheel guard Front wheel guard Registration plate holder Headlight Rear wheel Handlebars Chain Stem Chain guard Frame Motor Seat post...
  • Page 14: Description

    The suspension prevents an impact, such as one caused by a stone lying in the S pedelec's path, from being channelled directly into the rider's body via the fork. The impact is absorbed by the suspension system instead. This causes the suspension fork to compress.
  • Page 15 Overview Negative deflection The S pedelec rebounds at a controlled speed if it is optimally adjusted. The wheel stays in contact Sag is the percentage of total deflection that is with the ground when passing over bumps compressed by the rider's weight, including (blue line).
  • Page 16 Overview The stem and handlebars are fastened to the fork Air suspension fork steerer. The wheel is fastened to the axle. The air suspension fork features an air suspension assembly (orange), a compression damper assembly (blue) and, in some cases, a rebound damper assembly (red).
  • Page 17: Brake System

    Handlebars with brake lever Front wheel brake disc Rear wheel brake disc On an S pedelec with a disc brake, the brake disc is screwed permanently to the wheel hub. The brake lever is pushed to increase brake pressure. The brake fluid is used to transfer pressure through the brake cables to the cylinders in the brake calliper.
  • Page 18: Electric Drive System

    A push assist system can be activated. The speed Chain depends on the selected gear. The motor Rear chain wheel continues to drive the S pedelec as long as the Front chain wheel rider presses the push assist button on the Pedal handlebars.
  • Page 19: Integrated Battery

    Table 4: Overview of frame battery instructions. If the electric drive system is not used for about 10 minutes (e.g. the S pedelec is stationary) and no button has been pressed on the on-board computer or the control panel, the electric drive system and the battery switch off automatically to save energy.
  • Page 20: On-Board Computer

    USB, such as mobile telephones. The on-board computer and a sufficiently charged battery must be in use on the S pedelec to charge devices. Figure 13: Kiox on-board computer 3.1.8 Operating element The on-board computer displays the main drive system functions and the ride data.
  • Page 21: Proper Use

    Overview Proper use eBike Connect app The S pedelec must only be used in perfect, fully The Kiox on-board computer is designed to functional condition. National requirements may control a Bosch e-bike system and display ride apply to the S pedelec which the standard data.
  • Page 22: Technical Data

    *The safety requirements as per Electromagnetic Compatibility 3.7.5.1 Performance Line Speed Directive 2014/30/EU have been met. The S pedelec and the Only applies to S pedelecs with this equipment charger can be used in residential areas without restriction. *if there is no other data on the component...
  • Page 23: Rechargeable Battery

    Overview 3.7.6 Rechargeable battery 3.7.7 Gear shift 3.7.6.1 PowerTube 500 3.7.7.1 enviolo TR hub Only applies to S pedelecs with this equipment Nominal voltage 36 V Weight 2.45 kg Nominal capacity 13.4 Ah Nominal transmission range 380% (0.5 - 1.90) Energy 500 Wh Service life...
  • Page 24: Description Of Controls And Screens

    – Average speed and maximum speed 10 11 12 – Trip distance, range, output and heart frequency* – Heart frequency Figure 15: Detailed view of S pedelec from rider position, – Calorie consumption and total trip distance example – Status screen...
  • Page 25 5. Clock indicator A suitable message will be displayed if the battery The time is displayed in either 12-hour or 24-hour is being recharged on the S pedelec. If the on- format. board computer is removed from its mount, the 6.
  • Page 26: Status Bar

    The guidance bar will tell the rider which screen The current time, the charge level for all the they are on. The screen that is open is highlighted. S pedelec's (e-bike's) batteries and the charge level for the smartphone battery, if the 10 Speed smartphone is connected via Bluetooth®, are...
  • Page 27: Quick Menu

    This is where the value of the range can be reset. <eShift> →<eShift> → <Wheel circumference> If the S pedelec is fitted with eShift, this is where the → <Next Service: [DD. Mon. YYYY] or at eShift system is configured. The pedalling frequency [xxxxx] [km]>...
  • Page 28: Additional Journey Information For Eshift Shimano Di2 And Rohloff

    If the S pedelec is brought to a halt Section 8.5 Initial help. There is a table of system from a speed greater than 10 km/h, the system messages in the Appendix.
  • Page 29: Abs Indicator Lamp

    (fitting stand). The ABS will switch off at such times. Stop the S pedelec, switch off and restart to reactivate the anti-blocking system. MY20K10 - 12_1.0_11.01.2021...
  • Page 30: Gear Shift

    Overview 3.8.4 Gear shift 3.8.5 Battery level indicator The Automatic+ system is integrated into the drive Each battery has its own level indicator: system and offers an automatic switching option. The automatic enviolo gear shift includes a twist grip with an indicator. Figure 21: Example of a battery level indicator On-Off button (battery) Figure 20: Enviolo twist grip with indicator...
  • Page 31: Environmental Requirements

    Charging temperature 10 °C - 40 °C a battery charged and stored at room temperature into the S pedelec until just before setting off. We Table 25: Technical data for the S pedelec recommend using thermal protection sleeves The nameplate contains symbols for the when riding longer distances in the cold.
  • Page 32 Overview The S pedelec is unsuitable for the following areas of use: Child's bicycles/ City and trekking Area of use bicycles for young Mountain bikes Racing bicycle Cargo bike Folding bicycle bicycles adults Never drive off-road Never drive off-road Never drive off-road...
  • Page 33: Transporting And Storing

    KB138-ZXKD t.b.a. t.b.a. t.b.a. t.b.a. Table 27: Type number, model and S pedelec type * Vehicle weight without battery. The vehicle's total weight de- pends on the battery used PowerTube 500 battery 2.9 kg PowerTube 625 battery 3.5 kg 4.1.1...
  • Page 34: Transportation

     Never use bicycle racks which use the  Remove the battery. S pedelec's handlebars or frame to hold it in an upside-down position. The specialist dealer will advise you on how to select a suitable rack 4.2.1 Using the brake transport securing system properly and how to use it safely.
  • Page 35: Storing

    This can cause a crash, (on-board computer) is pressed briefly. which may result in injuries.  If the S pedelec is placed on its side or turned 4.3.1.2 Deactivating upside down, apply the brakes a couple of ...
  • Page 36: Preparing A Break In Operation

    S pedelec.  Charge battery to around 30%–60%.  Clean the S pedelec with a damp cloth and apply wax spray to provide protection. Never wax the friction surfaces of the brake.  Before longer periods without use, it is...
  • Page 37: Assembly

    5.2.1 Scope of delivery serious injuries as a result. S pedelec are fully assembled in the factory for  Always wear safety glasses to protect your test purposes and then dismantled for eyes during assembly.
  • Page 38: Commissioning

    S pedelec requires special tools and specialist knowledge. Experience has shown that a S pedelec which has Figure 23: Undoing screws on battery mount not yet been sold is automatically handed to customers as soon as it appears ready to ride.
  • Page 39: Fit Battery Cover Onto Bosch

    Assembly 5.4.3 Fit battery cover onto Bosch 4 Pull out the PowerTube adapter. PowerTube 625 battery (horizontal) 1 Detach the upper interface (lock side) from the Bosch PowerTube 625 battery with a TORX® T20 wrench. Figure 26: Pulling out the PowerTube adapter 5 Use adapter plates to adjust the distance if necessary.
  • Page 40: Fit Battery Cover Onto Bosch Powertube 500 Battery (Horizontal)

    Assembly 3 Press to push the battery cover onto the 2 Fasten the PowerTube extension to the Bosch battery. In doing so, ensure that the battery PowerTube 500 battery using the two On-Off switch fits through its designated slot in M4 x 8 T20 screws supplied.
  • Page 41: Preparing The On-Board Computer

    Assembly 4 Press to push the battery cover onto the 2 Tighten the axle to 8–10 Nm with a 5 mm battery. In doing so, ensure that the battery hexagon socket spanner. On-Off switch fits through its designated slot in the cover.
  • Page 42: Screw-On Axle (20 Mm)

    Assembly 5.5.1.2 Screw-on axle (20 mm) 5.5.1.3 Quick release axle Only applies to Suntour forks with 20 mm screw-on axle Only applies to Suntour forks with screw-on axle 1 Insert the axle completely on the drive side. CAUTION Crash caused by loose quick release axle A faulty or incorrectly installed quick release axle may become caught in the brake disc and block the wheel.
  • Page 43 Assembly 2 Tighten the axle with the red handle. 5 Check the position and clamping force of the quick release lever. The quick release lever must be flush with the lower housing. You must be able to see a slight impression on the palm of your hand when you close the quick release lever.
  • Page 44: Quick Release

    Assembly 5.5.1.4 Quick release 2 Push in the quick release until you can hear a click. Make sure that the flange is extended. Only applies to Suntour forks with quick release CAUTION Crash caused by unfastened quick release A faulty or incorrectly installed quick release may become caught in the brake disc and block the wheel.
  • Page 45: Installing The Wheel In The Fox Fork

    Assembly 5.5.2 Installing the wheel in the FOX fork Setting the quick releases 5.5.2.1 Quick release (15 mm) Only applies to FOX forks with 15 mm screw-on axle The procedure for installing the 15 x 100 mm and 15 x 110 mm quick releases is the same. 1 Place the front wheel in the fork ends of the fork.
  • Page 46: Kabolt Axle

     Adjust the S pedelec to the rider; see 5.5.3.1 Checking the connections Section 6.5. 1 Stand in front of the S pedelec to check  Adjust the stand and shifter. whether the handlebars, stem and fork steerer are firmly attached to one another. Clamp the ...
  • Page 47: Operation

    WARNING Crash caused by difficult-to-spot damage Injuries and death caused by other road users If the S pedelec topples over or you have a fall or an accident, there may be difficult-to-spot Other road users, trucks, cars or pedestrians often damage to components such as the brake underestimate the speed of S pedelecs.
  • Page 48: Personal Protective Equipment

     Ride long distances at a constant speed. structural design.  Avoid stopping and starting frequently.  Keep the S pedelec dry and free from frost at all times. Gear shift  If the S pedelec is to be used at temperatures ...
  • Page 49 Operation Motor power and own power indicators  Adjust your riding to the two indicators. The higher your own power is, the less energy will be consumed and the greater the range will be. Battery and temperature Electrical resistance increases as the temperature drops.
  • Page 50: Error Message

    Software version error Re-start the system. Contact your specialist Temperature error Switch off the system to cool dealer if the problem The S pedelec is outside the motor and battery down persists. the permitted temperature or warm them to the range.
  • Page 51 Rohloff E- 14 DC/DC-CAN converter Battery temperature error Switch off the system to cool The S pedelec is outside the motor and battery down Self-calibration of Rohloff Use the button to switch to the permitted temperature...
  • Page 52: Rechargeable Battery

    Operation 6.3.2 Rechargeable battery Code Description Method of resolution The battery is protected against deep discharge, Implausible signals from  Contact your specialist overcharging, overheating and short circuits by the wheel speed sensor dealer. Electronic Cell Protection (ECP). In the event of a ...
  • Page 53: Instruction And Customer Service

    S pedelec at the latest. These operating instructions are provided to you with every S pedelec so that you can consult them at a later stage. Figure 56: Horizontal saddle tilt...
  • Page 54: Adjusting The Seat Height With Quick Release

     To adjust the seat position safely, either push the S pedelec near to a wall, so that you can lean on the wall to support yourself or ask another person to hold the S pedelec for you.
  • Page 55: Adjusting The Handlebars

    Operation 6.5.2 Adjusting the handlebars CAUTION Crash caused by incorrectly set clamping force Excessively high clamping force will damage the quick release and cause it to lose its function. Insufficient clamping force will result in unfavourable transmission of force. This can cause components to break.
  • Page 56: Retracting The Brake Linings

     The brake lever moves away from the 1 Accelerate S pedelec to about 25 km/h. handlebar grip. 2 Brake S pedelec until it comes to a halt. 6.5.4.3 Setting the pressure point on a Magura 3 Repeat process 30 - 50 times.
  • Page 57: Adjusting The Damping Sag

    A decreased sag reduces sensitivity to bumps, thus producing less suspension motion. A lower  Never ride the S pedelec without air in the air sensitivity to bumps ensures a firmer, more suspension fork. efficient ride and is generally used on vehicles ...
  • Page 58: Adjusting The Suntour Fork Steel Suspension

    3 mm when subject to the rider's weight. 7 Sit on the S pedelec in your usual riding position and support yourself against an 2 Replace the plastic cover on the crown after object, such as a wall or tree.
  • Page 59: Adjusting The Rebound Damping

    Operation 6.5.6 Adjusting the rebound damping Rebound damping in the suspension fork and the If the air pressure or spring stiffness increases, rear frame damper determines the speed at which the extension and rebound speeds also increase. the rear frame damper rebounds after being Rebound damping may need to be increased to subjected to load.
  • Page 60: Setting Up The Smart App

    Operation 6.5.7 Setting up the smart app The rider must register online to use all the operating system functions. The rider can use their user ID to perform tasks such as analyse their ride data and routes. 6.5.7.1 Creating a user ID A user ID can be added on the Bosch eBike Connect smartphone app or directly at www.eBike-Connect.com/en-gb/.
  • Page 61: Accessories

    Operation Accessories Basic rules for attaching accessories We strongly advise against fitting Child seats a child seat for safety reasons Trailer Not permitted Additional battery Not permitted Headlight Use of baskets Not advisable  Non-permanently Permitted attached bags on the pannier rack ...
  • Page 62: Check List Before Each Ride

    Operation Check list before each ride  Check the S pedelec before each ride.  Take the S pedelec out of service if you spot any anomalies.  Check that the S pedelec is complete.  Check the battery is firmly in place.
  • Page 63: Raising The Kickstand

    Objects which are fastened to the pannier rack may cover the reflectors and the riding light. Other users may not see the S pedelec on public roads as a result. This may cause a crash with injuries.  Secure any objects which are attached to the pannier rack sufficiently.
  • Page 64: Rechargeable Battery

    Operation 6.11 Rechargeable battery 6.11.1 Integrated battery 6.11.1.2 Inserting the integrated battery Only applies to S pedelecs with this equipment 6.11.1.1 Removing the integrated battery Figure 70: Inserting the integrated battery 1 Place the battery into the integrated battery lower mount with the contacts facing the Figure 69: Removing the integrated battery front (1).
  • Page 65: Charging The Battery

    0 °C to 40 °C. Notice  The battery can remain on the S pedelec or can  Charge the battery via the accessible charging be removed for charging. socket only. ...
  • Page 66: Using Double Battery Model With A Single Battery Only

    Figure 71: Covering open contacts with cover cap – example: pannier rack battery  If you wish to use just one battery on an S pedelec which is designed for two batteries, cover the contacts in the free slot with the supplied cover cap (1); otherwise, there is a risk of a short circuit caused by the open contacts.
  • Page 67: Electric Drive System

    • Removing the on-board computer  A sufficiently charged battery has been inserted  Remove the on-board computer from the into the S pedelec. mount.  The battery is firmly positioned.  The LEDs on the operating status and battery level indicator go out.
  • Page 68: On-Board Computer

     Never use the on-board computer as a handle. The on-board computer may become irreparably damaged if you use it to lift the S pedelec. Figure 73: Inserting the on-board computer (1) 2 Fold on-board computer gently forward until you can feel it is attached to the magnetic mount.
  • Page 69: Securing The On-Board Computer

    4 Swivel mount back and fasten the headset You can recharge the on-board computer battery screw as per the manufacturer's instructions. either on the S pedelec or via the USB port. MY20K10 - 12_1.0_11.01.2021...
  • Page 70: Charging On The S Pedelec

     The drive system will switch off automatically after ten minutes when not activated if the S pedelec battery is not charging. The on-board computer battery will also stop recharging in such a case.  The on-board computer will only charge when switched on.
  • Page 71: Using The Usb Port

    There is a risk of Connected electrical loads may have an adverse injury if the S pedelec wheels are not in contact effect on the S pedelec range. with the ground when the push assist system is used (e.g.
  • Page 72: Selecting The Level Of Assistance

    Operation 6.13.8 Selecting the level of assistance The push assist system helps move the S pedelec. The speed is a maximum of 6 km/h in  The operating element is used to set how strongly this case. the electric drive assists the driver when pedalling.
  • Page 73: Operating The On-Board Computer

     The Q U I C K M E N U is displayed. • Open the SE T T I N G S M E N U on the S TA T U S S C R E EN while the S pedelec is stationary 6.13.13 Opening the status screen •...
  • Page 74: 1Registration With Ebike Connect

    Operation 6.13.14.2 Resetting daily mileage or average Settings menu structure. values manually Level 1 Ebene2 1 Open <My eBike> menu item. Registration My eBike 2 Open <Reset> sub-menu item. → <Reset> → <Auto reset [Current value]> 3 Follow the instructions on the on-board →...
  • Page 75: 6Switching On Bluetooth

    Operation 6.13.14.7 Switching off Bluetooth® 6.13.14.13 Adjusting the time 1 Open <Bluetooth®> menu item. 1 Open <Sys settings> menu item. 2 Follow the instructions on the on-board 2 Open <Time zone> sub-menu item. computer. 3 Follow the instructions on the on-board ...
  • Page 76 Operation 6.13.14.18 Resetting to factory settings 1 Open <Sys settings> menu item. 2 Open <Factory reset> sub-menu item. 3 Follow the instructions on the on-board computer.  All settings are reset to the factory settings. All user data have been deleted. MY20K10 - 12_1.0_11.01.2021...
  • Page 77: Brake

     Pull the left-hand brake lever to apply the rear downhill for a longer period of time. wheel brake.  Never use the S pedelec if the brakes don't  Pull the right-hand brake lever to apply the front work properly or you can feel no resistance wheel brake.
  • Page 78: Suspension And Damping

    Operation 6.15 Suspension and damping 6.15.1 Suspension fork compression adjuster The compression adjuster makes it possible to make shifts or during transitions, cornering, uniform quick adjustments to the fork's suspension behaviour impacts caused by bumps and when braking. to adapt to changes in terrain. It is intended for When optimally adjusted, the fork counteracts adjustments made during the ride.
  • Page 79: Adjusting The Suntour Compression

    In threshold mode, higher S pedelec speeds lead to greater impact force when a S pedelec hits a bump, causing the fork to deflect, and the bump is absorbed. The fork threshold •...
  • Page 80: Gear Shift

     Never use the S pedelec in places where water may get into the hub. In rare cases, noises may be heard from the rear derailleur in the hub interior after a gear change.
  • Page 81: Parking The S Pedelec

    Moisture penetrating at low temperatures may impair individual functions due to the open structural design.  Keep the S pedelec dry and free from frost at all times.  If the S pedelec is to be used at temperatures below 3 °C, the specialist dealer must carry out an inspection and prepare it for winter use.
  • Page 82: Cleaning And Servicing

    Check electrical cables and Bowden   If the S pedelec is placed on its side or turned cables for damage and ensure they are once a month upside down, apply the brakes a couple of...
  • Page 83: Cleaning After Each Ride

     Clean with a brush and soapy water after riding through dirt or rain. If the S pedelec is placed on its side or turned upside down, apply the brakes a couple of times  Service the pedals after cleaning.
  • Page 84: Basic Cleaning

    Cleaning and servicing Basic cleaning 1 Check the tyres, rims, spokes and spoke nipples for any damage while cleaning the Required tools and cleaning agents: wheel. • Cloths 2 Use a sponge and a brush to clean the hub and •...
  • Page 85: Cleaning The Battery

     Never immerse the battery in water. 7.2.9 Cleaning the brake  Never use cleaning agents. WARNING  Remove the battery from the S pedelec before cleaning. Brake failure due to water penetration The brake seals are unable to withstand high Notice pressures.
  • Page 86: Servicing

    Cleaning and servicing Servicing Maintenance The following maintenance measures must be Required tools and cleaning agents: performed on a regular basis. • Cloths 7.4.1 Wheel • Toothbrushes • Dish-washing liquid • Care oil for frames WARNING • Silicone or Teflon oil •...
  • Page 87: Checking And Adjusting The Tyre Pressure

    4 Correct the tyre pressure according to gauge. The operating specifications in the S pedelec pass. instructions for the bicycle pump must be adhered to. 5 If the tyre pressure is too high, unfasten the...
  • Page 88: Brake System

    The maintenance interval for the brake depends brake cables on the weather conditions and how frequent the S pedelec is used. If the S pedelec is used under  Check all visible electrical cables and Bowden extreme conditions such as rain, dirt or high cables for damage.
  • Page 89: Checking The Usb Port

    Cleaning and servicing 7.4.9 Checking the USB port 7.4.11 Adjusting gear shift  Regularly check the position of the cover on the If the gears cannot be selected smoothly, the play USB port and adjust it as necessary. in the shift cable will need to be adjusted. 7.4.10 Checking the chain tension 1 Carefully pull the setting screw away from the shifter housing, turning it as you do so.
  • Page 90: Maintenance

    You must have the specialist dealer perform a result. maintenance every six months as a minimum. This is the only way to ensure that the S pedelec  Always wear safety glasses during remains safe and fully functional. No matter maintenance work.
  • Page 91: Suspension System

     The specialist dealer will fully inspect the safety clothing when assembling or carrying interior and exterior of the rear frame damper, out maintenance on the S pedelec. overhaul the rear frame damper, replace all air  Release the air for the air chambers. Detach seals on air forks, overhaul the air suspension, all air insert fitments.
  • Page 92: Suspension Fork

     Wear safety goggles, protective gloves and safety clothing when assembling or carrying 8.1.2 Suspension fork out maintenance on the S pedelec. Only applies to S pedelecs with this  Release the air for the air chambers. Detach equipment all air insert fitments.
  • Page 93: Suspension Seat Post

    Maintenance 8.1.3 Suspension seat post Axle with quick release Only applies to S pedelecs with this CAUTION equipment Crash caused by unfastened quick Maintenance intervals release by.schulz seat post A faulty or incorrectly installed quick release may become caught in the brake disc and block the Check all screws for correct tightening After 250 km and ...
  • Page 94: Checking The Quick Release

    Maintenance 8.2.1 Checking the quick release Maintaining the stem  Check the position and clamping force of the Incorrectly fastened screws may come loose due quick release lever. The quick release lever to impact. The stem may no longer be firmly fixed must be flush with the lower housing.
  • Page 95: Troubleshooting, Fault Clearance And Repair

    Troubleshooting, fault clearance and repair Troubleshooting, fault clearance and repair Troubleshooting and fault 9.1.2 Error message clearance If an error message is displayed, run through the following actions: The components of the drive system are checked constantly and automatically. If an error is 1 Make a note of the system message.
  • Page 96: Errors In The Assistance System

    Are the pedals being pushed? The S pedelec is not a motorbike. Push the pedals. Is the system switched on? Press On-Off button (battery) to switch on the system.
  • Page 97: Battery Error

    Troubleshooting, fault clearance and repair 9.1.4 Battery error Symptom Cause Remedy  The battery discharges The battery may be at the end of its Replace old battery with new one. very quickly. useful life. Disconnect the charger mains plug. Is the charger mains plug firmly Insert the mains plug.
  • Page 98: On-Board Computer Error

    Is the power switched on? Press the On-Off button (battery) to switch the power on. If the battery is fitted to the S pedelec and is being charged, it No data is shown on the Is the battery charged? cannot be switched on.
  • Page 99: Other Errors

     If the S pedelec stops, It is easier to change gears if you press onto the pedals gently. gear transmission does You may have applied too much not switch to the position pressure on the pedals.
  • Page 100: Suspension Fork

    Troubleshooting, fault clearance and repair 9.1.8 Suspension fork 9.1.8.1 Rebound too fast The suspension fork rebounds too quickly, Fork head and handlebars are deflected upwards producing a "pogo stick" effect, where the wheel if the wheel bounces back from the ground. The lifts from the ground in an uncontrolled way.
  • Page 101: Rebounding Too Slowly

    Troubleshooting, fault clearance and repair 9.1.8.2 Rebounding too slowly The fork does not rebound quickly enough after The fork remains in a deflected state, causing the absorbing a bump. The fork also remains headset and handlebars to move to a lower deflected over subsequent bumps, which reduces position.
  • Page 102: Suspension Too Soft On Inclines

    Troubleshooting, fault clearance and repair 9.1.8.3 Suspension too soft on inclines The fork deflects at a low point in the terrain. The may shift forward and the S pedelec will possibly deflection is quickly used up, the rider's weight lose some momentum.
  • Page 103: Excessively Hard Damping On Bumps

    Troubleshooting, fault clearance and repair 9.1.8.4 Excessively hard damping on bumps When the bike hits a bump, the fork deflects too The headset and handlebars are deflected slowly and the wheel lifts up from the bump. upwards significantly, which can impair control. Traction decreases when the wheel no longer touches the ground.
  • Page 104: Repair

    9.2.1 Original parts and lubricants and the crown's lower surface. The gap must The individual S pedelec parts have been not be less than 10 mm. If the tyre is too large, carefully selected and matched to one other. the tyre will touch the crown's lower surface if the fork is fully pressed together.
  • Page 105: Recycling And Disposal

     Never dismantle the S pedelec, batteries or charger for disposal.  The S pedelec, display screen, the unopened and undamaged battery and the charger can be returned to any specialist dealer free of charge.
  • Page 106: Documents

    Documents Documents 11.1 Parts and repair list Item name Description Fork SF20 XCR34 Air Front wheel fork SR Suntour Inc. www.srsuntour.com/no/generalforkmanual/ BOOST HUMPERT ergotec ERGO Plus Handlebars W. GMBH & CO.KG XL Lv6 https://www.ergotec.de/en/service-1.html HUMPERT Stem ergotec SWELL XR Lv6 W.
  • Page 107 Documents Light system Supernova Design Headlight M99 Mini PRO-45 GmbH&Co. KG Rear light, Supernova Design registration plate Uni Legal Kit www.supernova-lights.com/service/downloads/ GmbH&Co. KG light Supernova Design Rear reflector KM114 GmbH&Co. KG Non-triangular side Yellow rear reflector 306/ Busch+Müller https://www.bumm.de/en/products.html reflector 2KG-1 Pedal reflector VP-831P...
  • Page 108: Assembly Report

    Documents 11.2 Assembly report Date: Frame number: Components Description Criteria Measures if rejected Accept- Assembly/inspection Tests Rejection ance Front wheel Assembly O.K. Loose Adjust quick release Kickstand Check mount fastening Functional check O.K. Loose Retighten screws Tyre pressure too low/ Tyres Tyre pressure check O.K.
  • Page 109 Restart; contact control panel DriveCheck for damage Functional check O.K. No response panel manufacturer, new control panel Take the S pedelec out of service S pedelec travelling 10% Tachometer Speed measurement O.K. until the source of the error is too fast/slow...
  • Page 110: Maintenance Instructions

    Tyre pressure Tyres 6 months Tyre pressure check O.K. Adjust tyre pressure too low/too high Check for damage – Damage Take the S pedelec out of Frame 6 months O.K. fracture, scratches detected service, new frame Retighten screws, new Handles, Wear;...
  • Page 111 6 months damage panel manufacturer, new control panel control panel Speed measurement O.K. S pedelec Take the S pedelec out of Tachometer 6 months travelling 10% service until the source of too fast/slow the error is found Visual inspection O.K.
  • Page 112 Documents Technical inspection, checking safety, test ride Components Description Criteria Measures if rejected Assembly/inspection Tests Accept- Rejection ance No full braking; braking Locate defective part in brake Brake system 6 months Functional check O.K. distance too long system and correct Gear shift under Problems when shifting 6 months...
  • Page 113 Documents Notes MY20K10 - 12_1.0_11.01.2021...
  • Page 114: Charger Operating Instructions

    Documents 11.4 Charger operating instructions MY20K10 - 12_1.0_11.01.2021...
  • Page 115 Documents Standard Charger Fast Charger eBike Battery Charger 36-4/230 Standard Charger BCS220 0 275 007 907 Li-Ion Input: 230V 50Hz 1.5A Output: 36V Use ONLY with BOSCH Li-Ion batteries Made in PRC Robert Bosch GmbH 72757 Reutlingen Germany eBike Battery Charger 36-6/230 Fast Charger BCS250 0 275 007 918 Li-Ion...
  • Page 116 Documents Compact Charger %&6 MY20K10 - 12_1.0_11.01.2021...
  • Page 117 Documents MY20K10 - 12_1.0_11.01.2021...
  • Page 118 Documents MY20K10 - 12_1.0_11.01.2021...
  • Page 119 Documents MY20K10 - 12_1.0_11.01.2021...
  • Page 120 Documents MY20K10 - 12_1.0_11.01.2021...
  • Page 121 Documents MY20K10 - 12_1.0_11.01.2021...
  • Page 122: Glossary

    Source: EN 15194:2017: distance travelled by a S pedelec between the commencement of braking Electrically power assisted S pedelec, and the point at which the S pedelec comes to S pedelec rest. Source: EN 15194:2017: electrically power assisted cycle, EPAC bicycles, equipped with...
  • Page 123 Source: EN 15194:2017: part of a fork that rotates Source: EN 15194:2017: mark indicating the around the steering axis of a The S pedelec frame minimum insertion depth of handlebar stem into head tube. It is normally connected to the fork fork steerer or seat post into frame.
  • Page 124 S pedelec refers to the weight of an Source – ZEG: each S pedelec has an eight-digit S pedelec at the time of sale. The weight of each type number which is used to specify the design additional accessory must be added to this model year, the type and the version.
  • Page 125: Abbreviations

    Year of manufacture Source: ZEG: the year of manufacture is the year ABS = anti-blocking system in which the S pedelec was manufactured. The production period is always from August to July of ECP = electronic cell protection the following year.
  • Page 126: Directive Declaration Of Conformity With Red Directive

    Appendix Directive declaration of conformity with RED Directive Robert Bosch GmbH, Bosch eBike Systems, hereby declares that the Kiox radio system complies with Directive 2014/53/EU. The complete EU declaration of conformity is available online at: https://www.ebike-connect.com/conformity. MY20K10 - 12_1.0_11.01.2021...
  • Page 127: Keyword Index

    Keyword index Keyword index Chain, 13, 18 Hardware version, Articulated shaft, - care, 86 Display 27 - care, 86 - maintaining, 89 Headlight, 18 Average values, Charger, Hub, 14 - resetting automatically, 27, 74 - disposing of, 105 - resetting manually, 27, 74 Clamping force, Initial commissioning, 38 - Adjusting the quick releases, 42...
  • Page 128 Keyword index Pedelec, - shipping, 34 Unit, - transporting, 34 - changing, 28 USB port, Plus button, 29, 73 Push assist button, 29, 73 - using, 71 Push assist, - using, 72 Valve, 14 Dunlop valve, 14 Range, Presta valve, 14 - resetting, 27, 74 Schrader valve, 14 Rear frame damper,...

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