HP D 70 Series Service Manual

HP D 70 Series Service Manual

Enterprise servers
Table of Contents

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Service Manual
D Class and R Class
HP 9000 Enterprise Servers
Part No. A3262-90011
Edition 5
December 1998
E1298
Printed in: USA

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Summarization of Contents

Safety Information
IT Power System
Specific safety warnings related to IT power connections, including IEC 950.
1 Introduction
D Class and R Class Features
Describes the features of D Class and R Class servers, including CPU, memory, and I/O.
64-Bit and 32-Bit OS Support
Information on OS support and requirements for 64-bit functionality on D/R Class servers.
System Model Types
Details on how server models are named and identified, including associated model strings.
2 Hardware Installation and Configuration
Installation Summary — D Class
Provides a summary of installation steps for D Class servers.
Installation Summary — R Class
Provides a summary of installation steps for R Class servers.
System Configuration Rules
System Configuration Label - D Class
Labels and diagrams for D Class system board configuration.
System Configuration Label - R Class
Labels and diagrams for R Class system board configuration.
Adding Memory to Models D200/D210/D310
Adding Memory to Models D250/D260/D350/D360
Illustrated guide for adding memory to specific D Class models.
Adding Memory to Models D220/D230/D320/D330
Illustrated guide for adding memory to specific D Class models.
Adding Memory to Models D270/D370 and D280/D380
Adding Memory to Model R380
Illustrated guide for adding memory to a specific R Class model.
Adding Memory to Model R390
Illustrated guide for adding memory to a specific R Class model.
I/O Configuration Rules
HP-HSC Cards
Lists supported HP-HSC cards and their specifications.
HSC Bus Loading Rules
Rules for loading HSC cards into bus slots.
System Board Labels
D3xx System Board
Diagrams showing labels and connectors on the D3xx system board.
R3xx System Board
Diagrams showing labels and connectors on the R3xx system board.
Address Paths
D2xx Computer Addressing
Details on hardware address paths for D2xx computers.
D3xx/R3xx Computer Addressing
Details on hardware address paths for D3xx/R3xx computers.
Graphics Card Rules
Graphics Console Configuration Rules
Rules for configuring graphics terminals and the console.
Supported Graphics Devices
Lists the graphics devices that are supported by the system.
Remote Management/Access Port Configuration
Modem Terminal Interface
Describes the terminal interface for modems.
Modem Diagnostics
Details on how to perform modem diagnostics.
Modem Configuration Information
Information on modem configuration parameters.
System Board Labels
D2xx System Board
Diagrams showing labels and connectors on the D2xx system board.
3 Troubleshooting
Calling the Response Center
Information on what details to gather before contacting the HP Response Center.
Safety Considerations
Procedures to ensure safe handling of components and prevent harm.
Hard Failures
Describes solid failures that occur during power-on or initialization.
Power System Troubleshooting
Power Supply
Details on the different power supplies used in D Class systems.
Power Monitoring
Information on how the System/Core I/O board monitors system parameters.
LCD Panel Troubleshooting
Fan Control
Information on how fans are monitored and controlled, and fan fault procedures.
Power Switch Troubleshooting
PowerTrust UPS Online Error Messages
Steps to follow when encountering online error messages from a PowerTrust UPS.
Troubleshooting System Hardware Faults
Major Code Category Definitions
Definitions of major code categories used in front panel LCD displays.
D200/Dx10/Dx30 Memory Troubleshooting
Dx20/Dx30 Memory Troubleshooting
Table detailing memory troubleshooting for specific Dx20/Dx30 models.
High Priority Machine Check (HPMC)
Troubleshooting HPMCs
Procedures for troubleshooting HPMC occurrences and analyzing error logs.
Dx50/Dx60/Dx70/Dx80/R380/D390/R3xx HPMCs
Memory HPMCs
Troubleshooting memory-related HPMC errors.
System/Core I/O Card Troubleshooting
Core I/O
Details on the MFIOC section of the System/Core I/O card.
EISA
EISA Address Space
Details on the memory address space assigned to EISA locations.
Diagnostic Tools
Online Diagnostics
Details on available Hewlett-Packard Online Diagnostic methods.
Offline Diagnostics
Information on when and how to use offline diagnostics.
HP-UX Support Media
Using The Support Media
Instructions for accessing utilities from support media.
9 Replaceable Parts
Exchange Assemblies
Lists exchangeable assemblies with part numbers and locator information.
Non-Exchange Assemblies
Lists non-exchangeable assemblies with part numbers and locator information.
EISA Assemblies
Lists EISA assemblies with part numbers.
HSC Assemblies
Lists HSC assemblies with part numbers.
10 Removal and Replacement Procedures
Prepare the Computer
Steps to ensure data safety and prevent damage before maintenance.
Assemble Tools Required
Lists the necessary tools for removing and replacing assemblies.
Remove and Replace Hot-Swap Disk Drives (D Class only)
Procedures for removing and replacing hot-swap disk drives in D Class models.
Remove the Front Bezel — D Class
Remove the Front Bezel — R Class
Steps to remove the front bezel from R Class servers.
Remove the System/Core I/O Board
Remove the EMI Shielding
Steps to remove the EMI shielding from D Class and R Class servers.
Remove the Processor/Memory Card
R Class Processor/Memory Card
Steps to remove the Processor/Memory card from R Class servers.
Remove EISA/HSC Cards
EISA/HSC Card Removal — D Class
Steps to remove EISA/HSC cards from D Class systems.
EISA/HSC Card Removal - R Class
Steps to remove EISA/HSC cards from R Class systems.
Remove the System/Core I/O Board
Replace the System/Core I/O Board
Steps to replace the System/Core I/O board.
Replace Cables
Instructions for reconnecting system cables after component replacement.
Replace EISA and HSC Cards
Replace Processor/Memory Card
Steps to replace the Processor/Memory card.
Replace EMI Shielding
Steps to replace the EMI shielding.
Remove and Replace Peripherals
Remove the IDE Floppy (D Class only)
Steps to remove the IDE floppy drive from D Class systems.
Replace the IDE Floppy
Remove SCSI Removable Media Devices
Procedures for removing CD-ROM, DDS Tape, and QIC Tape drives.
Remove the Hot-Swap Bay (D Class only)
Replace the Hot-Swap Disk Bay (D Class only)
Steps to replace the hot-swap disk bay in D Class systems.
Remove and Replace the Power Supply
Remove the Power Supply (D Class)
Steps to remove the power supply from D Class systems.
Remove the Power Supply (R Class)
Steps to remove the power supply from R Class systems.
Replace the Power Supply (R Class)
Steps to replace the power supply in R Class systems.
Remove and Replace the Front Fan
Remove the Front Fan
Steps to remove the front fan from the chassis.
Remove and Replace the Power Switch
Replace the Side or Top Panel
Steps to replace side or top panels.
Replace the Front Bezel
Steps to replace the front bezel.
11 SCSI Peripherals and I/O Information
Configuration
Information on SCSI bus configurations, device limits, and alternatives.
SCSI Cables
Information on SCSI cables, length limits, and recommendations.
Termination/Term Power
Requirements for SCSI bus termination and power.
Internal Peripherals
IDE Floppy Drive (D Class only)
Specifications and mode details for the IDE floppy drive.
HP C2478SZ (C1504B) DDS Tape Drives
Specifications for the C2478SZ DDS tape drive.
HP A3183A DDS-2 Tape Drive
Specifications for the HP A3183A DDS-2 tape drive.
HP A3542A DDS-3 Tape Drive
Specifications for the HP A3542A DDS-3 tape drive.
A2944A QIC Tape Drive (D Class only)
Specifications for the A2944A QIC tape drive.
HP A3184A CD-ROM Drive
Specifications for the HP A3184A CD-ROM drive.
HP A3416A CD-ROM Drive
Specifications for the HP A3416A CD-ROM drive.
HP A3715A CD-ROM Drive
Specifications for the HP A3715A CD-ROM drive.
A3349A 1 Gb Single-Ended SCSI Disk Drive (D200, D210, &D250)
Specifications for the A3349A 1 Gb SE SCSI Disk Drive.
A3304A 2 Gb Single-Ended SCSI Disk Drive (D200, D210, &D250)
Specifications for the A3304A 2 Gb SE SCSI Disk Drive.
A3660A 4 Gb SE Disk Drive
Specifications for the A3660A 4 Gb SE Disk Drive.
Preventative Maintenance
Head Cleaning Procedure
Step-by-step instructions for cleaning tape drive heads.
Firmware Updates
Methods for updating firmware.
Firmware Upgrade Tape Procedure:
Steps for performing firmware updates via tape.
Forced Eject
Triggering a Forced Eject
Methods for triggering a forced eject.
Forced Eject Action
Describes the actions taken by the drive when a forced eject is triggered.
Manual Cartridge Removal
Procedures for manually removing a jammed tape cartridge.
Alternate Method
Diagnostics
Lists diagnostic tools for SCSI QIC tape drives.
Preventative Maintenance
Troubleshooting
General troubleshooting for the A2944A QIC tape drive.
Front Panel Status Display
Explanation of the front panel status indicators.
HP A3184A CD-ROM Drive
Front Panel
Description of the features on the HP A3184A CD-ROM drive's front panel.
Jumpering
Preventative Maintenance
States no preventative maintenance is required for this product.
Troubleshooting
General troubleshooting for the A3184A CD-ROM drive.
Drive Status Light
Description of the drive status light behavior.
Internal Drive Logs
Replacement Part Number
The replacement part number for the A3184A drive.
Diagnostics
Lists diagnostic tools for SCSI disk drives.
HP A3416A CD-ROM Drive
Front Panel
Description of the features on the HP A3416A CD-ROM drive's front panel.
Jumpering
Preventative Maintenance
States no preventative maintenance is required for this product.
Troubleshooting
General troubleshooting for the A3416A CD-ROM drive.
Drive Status Light
Description of the drive status light behavior.
Internal Drive Logs
Replacement Part Number
The replacement part number for the A3416A drive.
Diagnostics
Lists diagnostic tools for SCSI disk drives.
HP A3715A CD-ROM Drive
Front Panel
Description of the features on the HP A3715A CD-ROM drive's front panel.
Jumpering
Preventative Maintenance
States no preventative maintenance is required for this product.
Troubleshooting
General troubleshooting for the A3715A CD-ROM drive.
Drive Status Light
Description of the drive status light behavior.
Internal Drive Logs
Replacement Part Number
The replacement part number for the A3715A drive.
Diagnostics
Lists diagnostic tools for SCSI disk drives.
J2 Jumper Description
J5 Auxiliary and J6 Jumper Description
Description of J5 and J6 jumper functions.
Preventative Maintenance
Troubleshooting
General troubleshooting for the A3349A disk drive.
Diagnostics
Lists diagnostic tools for SCSI disk drives.
Preventative Maintenance
Troubleshooting
General troubleshooting for the A3304A disk drive.
Diagnostics
Lists diagnostic tools for SCSI disk drives.
Replacement Part Number
The replacement part number for the A3304A drive.
Exchange Part Number
The exchange part number for the A3304A drive.
A3660A 4 Gb SE Disk Drive
Jumpering
Instructions for jumpering the A3660A drive.
Troubleshooting
Diagnostics
Lists diagnostic tools for SCSI disk drives.
Replacement Part Number
The replacement part number for the A3660A drive.
Exchange Part Number
The exchange part number for the A3660A drive.
12 Remote Management/Access Port Card
Overview
Introduction to the Remote Management/Access Port (AP) card for HP 9000 servers.
What Changed
Details on design changes for the AP card to meet EISA form factor requirements.
Features
Lists the key features of the AP card, including console and modem support.
Bulkhead Description
Description of the connectors and LEDs on the AP Card Bulkhead.
Access Port Commands
CA
Configure command for the Access Port.
CO
Enter console mode.
CS
Copy screen from local to remote console terminal.
DI
Disconnect line to remote console terminal.
DR
Disable access by a remote console terminal.
DS
Disable display of system status line.
ER
Enable access by a remote console terminal.
ES
Enable display of system status line.
HE
Display AP commands.
LR
Lock remote.
MS
Displays modem status.
RS*
Reset system, initiates SPU selftest, stops processing.
SE
Transfers remote terminal from console/control to session mode.
SL
Displays last 50 chassis codes.
SO
Sets the security level.
TA
Initiates ap selftest.
TC*
Transfer of control.
TE
Sends message between the remote and local consoles.
UR
Unlock remote.
Access Port Errors
AP Card Message and Error Codes
Lists informational and error messages associated with the AP card.
A System Specifications
Environmental Specifications
Details operating and non-operating environmental conditions.
AC Electrical Specifications for 350W Power Supply
AC electrical specifications for the 350W power supply.
AC Electrical Specifications for 450W Power Supply
AC electrical specifications for the 450W power supply.
AC Electrical Specifications for 650W Power Supply
AC electrical specifications for the 650W power supply.
DC Electrical Specifications For 350 Watt Power Supply
DC electrical specifications for the 350 Watt power supply.
DC Electrical Specifications For 450 Watt Power Supply
DC electrical specifications for the 450 Watt power supply.
DC Electrical Specifications For 650 Watt Power Supply
DC electrical specifications for the 650 Watt power supply.
Electromagnetic and Electrostatic Specifications
Specifications for electromagnetic and electrostatic immunity.
Physical Specifications - D Class
Physical dimensions and weight for D Class systems.
Physical Specifications - R Class
Physical dimensions and weight for R Class systems.
B Support Information
System Block Diagrams
Contains block diagrams from the training package for system analysis.
ISL Commands and Screens (examples)
Reference information on ISL commands and example screen outputs.
BCH Error Messages
Lists and describes error messages generated by the Boot Console Handler (BCH).
BCH Warning Messages
Lists and describes warning messages generated by the Boot Console Handler (BCH).
PDC Update Procedures
Methods for distributing Processor Dependent Code (PDC) updates.
PDC Update Procedures
Current version verification
Procedures to verify current firmware and Support Tools Manager versions.
PDC distribution
Methods for obtaining and distributing PDC updates via HPESC or Support Media.
Creating a Firmware Update Tape Using Files From HPESC.
Steps to create a firmware update tape using files downloaded from HPESC.
Creating a Firmware Update Tape Using The Support Media
Procedure for creating a firmware update tape from the Support Media.
Firmware Update Procedure
Steps for updating firmware from a tape created with HPESC files.
Updating From a Tape Created Using Support Media
Steps for updating firmware from a tape created using Support Media.
C HotSwap Disk Bay (D Class Only)
Disk Modules
Information on hot-plugable disk modules, their specifications, and interface PCA.
HotSwap (Hot-Plug ) Module Chassis Assembly
Description of the chassis assembly common to D3xx and D2xx HotSwap models.
Back Plane for HotSwap Module
Details on the HotSwap backplane connectors, power, and diagnostic LED.
Diagnostic LED:
Explanation of the green diagnostic LED monitoring cable and voltage presence.
SCSI Reset:
Description of the glitch-free reset circuit on the backplane.
Configuration Switch
Mirrored Root Switch:
Enables root spin delay and selects between mirrored and non-mirrored root.
Reset Switch:
Determines if the hot-plug event reset circuitry is active or inactive.
Root Address Switch:
Selects the SCSI address of the top disk module.
Module Replacement Process
HotSwap Strategy:
Strategy for non-intrusive electrical connectivity of SCSI devices.
Manual HotSwap Procedure
Step 1
Check LVM for defective physical volumes and display messages.
Step 2
Reduce logical volumes with mirror copies on the faulty disk.
Step 3
Replace the faulty disk and perform an ioscan.
Step 4
Restore LVM configuration/headers from backup onto the replaced disk.
Step 5
Attach the new disk to the active volume group using vgchange command.
Step 6
Run the mkboot command if the disk is not a mirror of a root disk.
Step 7
Resynchronize mirrors of the replaced disk.
Hot Swap Procedure for Unattached Physical Volumes
Step 1
Replace faulty disk and perform ioscan.
Step 2
Restore LVM configuration/headers from backup onto the replaced disk.
Step 3
Attach new disk to active volume group using vgchange command.
Step 4
Run mkboot command if disk is not a mirror of a root disk.

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