HP D 60 Series Service Manual

HP D 60 Series Service Manual

Enterprise servers
Table of Contents

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Service Manual
D Class and R Class
HP 9000 Enterprise Servers
Part No. A3262-90011
Edition 5
December 1998
E1298
Printed in: USA

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Table of Contents
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Summarization of Contents

Safety Information
IT Power System
Information regarding the system's power connection and associated warnings.
1 Introduction
D Class and R Class Features
Overview of features for D Class and R Class Enterprise Servers.
64-Bit and 32-Bit OS Support
Details on OS support for 64-bit and 32-bit functionality.
System Model Types
Explanation of system model naming conventions and associated strings.
2 Hardware Installation and Configuration
Installation Summary — D Class
Summary of the installation process for D Class servers.
System Configuration Rules
Rules governing system configuration for various components.
Memory Configuration Rules
Guidelines for configuring memory modules for D/R Class servers.
I/O Configuration Rules
Rules for configuring EISA and HP-HSC cards in I/O slots.
Address Paths
Details on default address paths for D Class and R Class systems.
Graphics Console Configuration Rules
Rules for using graphics terminals as system consoles.
Remote Management/Access Port Configuration
Information on configuring the Remote Management/Access Port.
Modem Configuration Information
Details on configuring the internal modem and its parameters.
Software ID (SW_ID) Configuration
Procedures for configuring the System/Core I/O card LAN ID.
Soft Power Off
Explanation of the system's soft power off feature.
F/W SCSI Bus Configurations
Details on configuring Fast/Wide SCSI bus for D Class servers.
3 Troubleshooting
Calling the Response Center
Information to gather before contacting the HP Response Center.
Safety Considerations
Procedures for safe handling of components to prevent harm.
Hard Failures
Steps for troubleshooting solid failures occurring during power on.
Power System Troubleshooting
Initial suggestions for power-on troubleshooting.
Troubleshooting System Hardware Faults
Guidance on troubleshooting system hardware issues using chassis codes.
High Priority Machine Check (HPMC)
Information on HPMC failures and recovery procedures.
System/Core I/O Card Troubleshooting
Procedures for troubleshooting the System/Core I/O card.
Soft Errors
Information on Operating System soft errors.
Performance Problems
Diagnosing system performance issues like slow response.
Diagnostic Tools
Overview of online and offline diagnostic tools available.
Online Diagnostics
Details on using online diagnostic methods like SupportWave.
Offline Diagnostics
Information on using offline diagnostics via ODE.
Operating System Problems
Steps to identify and resolve operating system issues.
HP-UX System Hang
Procedure for resolving system hangs in HP-UX.
Performing a HP-UX Automatic Core Dump
Procedure for saving a core file for system panic analysis.
4 D200/D210/D310 Front Panel LCD Codes
Major Code Category 1: Interrupts, Selftests and Diagnostics - CPU/TLB/MIOC
List of codes for CPU, TLB, and MIOC interrupts and diagnostics.
Major Code Category 2: Cache (Selftests and Diagnostics) Codes
List of codes for cache selftests and diagnostics.
Major Code Category 3: Processor Dependent Hardware (PDH) Codes
List of codes related to processor-dependent hardware issues.
Major Code Category 8: I/O Device Faults
List of codes for I/O device faults.
Major Code Category 9: Console Initialization Errors
List of codes for console initialization errors.
Major Code Category A: Boot Device Initialization Errors
List of codes for boot device initialization errors.
Major Code Category C: System Initialization Codes
List of codes related to system initialization processes.
5 Dx50/Dx60 Front Panel LCD Codes
Major Code Category 1: Interrupts, Selftests, Diagnostics, and Boot Codes
List of codes for interrupts, selftests, diagnostics, and boot.
Major Code Category 2: Cache (Selftests and Diagnostics)
List of codes for cache selftests and diagnostics.
Major Code Category 3: Processor Dependent Hardware (PDH) Codes
List of codes related to processor-dependent hardware issues.
Major Code Category 7: Memory Subsystem Faults and PDCE_HPMC Memory Faults
List of codes for memory subsystem and PDCE_HPMC faults.
Major Code Category 8: I/O Device Fault Codes
List of codes for I/O device faults.
Major Code Category 9: Console Initialization Errors
List of codes for console initialization errors.
Major Code Category A: Boot Device Initialization Errors
List of codes for boot device initialization errors.
Major Code Category C: System Initialization
List of codes for system initialization.
Internal Modem Error Codes
Error codes and messages related to the internal modem.
6 D270/D370, D280/D380/R380 and D390/R390 Front Panel LCD Codes
Major Code Category 1: Selftests, Diagnostics, and Boot Codes
List of codes for selftests, diagnostics, and boot.
Major Code Category 2: Cache (Selftests and Diagnostics)
List of codes for cache selftests and diagnostics.
Major Code Category 3: Processor Dependent Hardware (PDH) Codes
List of codes related to processor-dependent hardware issues.
Major Code Category 8: I/O Device Fault Codes
List of codes for I/O device faults.
Major Code Category 9: Console Initialization Errors
List of codes for console initialization errors.
Major Code Category A: Boot Device Initialization Errors
List of codes for boot device initialization errors.
Major Code Category C: System Initialization
List of codes related to system initialization.
7 Dx20/Dx30 Front Panel LCD Codes
Major Code Category 1: Interrupts, Selftests, Diagnostics, and Boot Codes
List of codes for interrupts, selftests, diagnostics, and boot.
Major Code Category 2: Cache (Selftests and Diagnostics)
List of codes for cache selftests and diagnostics.
Major Code Category 3: Processor Dependent Hardware (PDH) Codes
List of codes related to processor-dependent hardware issues.
Major Code Category 8: I/O Device Fault Codes
List of codes for I/O device faults.
Major Code Category 9: Console Initialization Errors
List of codes for console initialization errors.
Major Code Category A: Boot Device Initialization Errors
List of codes for boot device initialization errors.
Major Code Category C: System Initialization
List of codes related to system initialization.
8 Diagnostics
Online diagnostics and utilities
Information on using online diagnostic tools like SupportWave and SYSDIAG.
Offline diagnostics and utilities
Information on using offline diagnostic tools like ODE.
Procedure for booting the system from the Support Media
Steps to boot the system using the support media.
Using SupportWave
Guide to using the Support Tools Manager for system verification.
Using SYSDIAG
Instructions for starting and using the SYSDIAG diagnostic tool.
Using ODE-Based Diagnostics
Guide to using the Offline Diagnostic Environment (ODE) utility.
10 Removal and Replacement Procedures
Prepare the Computer
Steps to prepare the computer before performing maintenance procedures.
Assemble Tools Required
List of tools needed for removing and replacing assemblies.
Remove and Replace Hot-swap Disk Drives (D Class only)
Procedure for replacing hot-swap disk drives in D Class systems.
Remove the Front Bezel
Procedure for removing the front bezel on D Class servers.
Remove the Side Panel
Procedure for removing the side panel on D Class servers.
Remove the System/Core I/O Board
Steps to remove the System/Core I/O Board and associated components.
Remove the Processor/Memory Card
Procedure for removing the Processor/Memory card from D Class servers.
Remove and Replace Memory Modules
Procedure for removing and replacing memory modules.
Remove EISA/HSC Cards
Procedure for removing EISA and HSC cards.
Remove and Replace Peripherals
Procedures for removing and replacing IDE floppy, CD-ROM, and SCSI drives.
Remove and Replace the Power Supply
Procedure for removing and replacing the system power supply.
Remove and Replace the Front Fan
Procedure for removing and replacing the front fan assembly.
Remove and Replace the Rear Fan
Procedure for removing and replacing the rear fan assembly.
Remove and Replace the Display Panel
Procedure for removing and replacing the system display panel.
Replace the Side or Top Panel
Procedure for replacing the side panel (D Class) or top panels (R Class).
11 SCSI Peripherals and I/O Information
Peripheral Bays
Description of peripheral disk bays for D Class and R Class systems.
Configuration
Information on SCSI bus configuration, termination, and device addressing.
SCSI Cables
Information on SCSI cable types and characteristics.
Status Returns
Explanation of hardware status bytes and sense key definitions.
Internal Peripherals
Identification and specifications for supported peripherals.
IDE Floppy Drive (D Class only)
Specifications and mode settings for the IDE Floppy Drive.
HP C2478SZ (C1504B) DDS Tape Drives
Specifications and jumpering for DDS Tape Drives.
HP A3183A DDS-2 Tape Drive
Specifications and jumpering for DDS-2 Tape Drives.
HP A3542A DDS-3 Tape Drive
Specifications and jumpering for DDS-3 Tape Drives.
HP A3184A CD-ROM Drive
Specifications and front panel features for the CD-ROM Drive.
HP A3416A CD-ROM Drive
Specifications and front panel features for the CD-ROM Drive.
A3349A 1 Gb Single-Ended SCSI Disk Drive (D200, D210, &D250)
Specifications and jumpering for 1 Gb SE SCSI Disk Drives.
A3304A 2 Gb Single-Ended SCSI Disk Drive (D200, D210, &D250)
Specifications and jumpering for 2 Gb SE SCSI Disk Drives.
A3660A 4 Gb SE Disk Drive
Specifications and jumpering for 4 Gb SE Disk Drives.
Hot-Pluggable Disk Modules (1Gb, 2Gb, and 4 Gb Disk Modules) (D Class only)
Specifications for hot-pluggable disk modules in D Class systems.
12 Remote Management/Access Port Card
Overview
Introduction to the Remote Management/Access Port (AP) card.
What Changed
Details on design changes for the AP card assembly.
Features
Key features of the Remote Management/Access Port card.
Bulkhead Description
Description of the AP card bulkhead connectors and LEDs.
Service/Normal Switch
Functionality of the Service/Normal switch on the AP card.
Reset
Special reset requirements for the AP card.
HP AT Commands
Description of HP AT command set for modem control.
S-Register Definitions
Definitions and ranges for modem S-registers.
Modem Result Codes
List of modem result codes and their effects.
Enable/Disable Remote Access
Procedures for enabling or disabling remote access via internal modem.
HP-UX Remote Access
Process for managing remote access using the dialin script.
Access Port Commands
List of commands for controlling the Access Port (AP).
Access Port Errors
List of informational and error messages for the AP card.
A System Specifications
Environmental Specifications
Operating and non-operating environmental parameters.
AC Electrical Specifications for 350W Power Supply
AC electrical specifications for the 350W power supply.
DC Electrical Specifications For 350 Watt Power Supply
DC electrical specifications for the 350W power supply.
Electromagnetic and Electrostatic Specifications
Specifications for radiated field, magnetic field, and ESD immunity.
Physical Specifications - D Class
Physical dimensions and weight for D Class systems.
B Support Information
System Block Diagrams
Block diagrams illustrating system architecture.
ISL Commands and Screens (examples)
Examples of Initial System Loader (ISL) commands.
BCH Error Messages
List and descriptions of Boot Console Handler (BCH) error messages.
BCH Warning Messages
List and descriptions of BCH warning messages.
PDC Update Procedures
Methods for distributing and updating Processor Dependent Code (PDC).
Current Version Verification
Procedures to verify firmware and Support Tools Manager versions.
Using the Boot Console Handler (BCH)
Instructions for using the Boot Console Handler (BCH).
PDC Distribution
Methods for distributing PDC via HPESC and Support Media.
Downloading the Firmware Patch via the World Wide Web
Steps to download firmware patches from HPESC via the web.
Creating The Firmware Update Tape
Procedures for creating firmware update tapes from HPESC or Support Media.
C HotSwap Disk Bay (D Class Only)
Disk Modules
Description of low-profile hot-plugable disk modules.
HotSwap (Hot-Plug ) Module Chassis Assembly
Description of the HotSwap chassis assembly.
Back Plane for HotSwap Module
Details of the HotSwap backplane connectors and features.
Configuration Switch
Functions of the backplane configuration dip switch.
Module Replacement Process
Strategy and considerations for replacing hot-plugable modules.
Manual HotSwap Procedure
Step-by-step procedure for manual hot-swapping disk modules.
Hot Swap Procedure for Unattached Physical Volumes
Procedure for replacing hot-swap disk modules for unattached volumes.

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