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See also:
Feature Manual
Point-to-Point Encryption (P2PE)
Implementation Manual
Mobile / Mini / Flex / Station /
Mini (2nd Generation)
Version 3.0
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Summarization of Contents
P2PE Solution and Provider Information
P2PE Solution Details
Details of the P2PE solution including name and reference number.
Solution Provider Contact Information
Contact details for the solution provider, including company name, address, and contact info.
P2PE and PCI DSS Compliance
Information regarding merchant PCI DSS compliance requirements for the P2PE solution.
Approved POI Devices and Software
POI Device Details
Lists and details of PCI-approved Point of Interaction (POI) devices for the P2PE solution.
POI Software/Application Details
Details of all software and applications used on the POI devices within the P2PE solution.
POI Inventory and Monitoring
Procedures for documenting, monitoring, and managing POI device inventory.
POI Device Installation Guide
Device Compatibility Guidelines
Instructions to only use PCI-approved POI devices for cardholder data capture.
Configuration Change Restrictions
Warning against altering device configurations or settings, which invalidates the P2PE solution.
Installation and Connection Steps
Step-by-step guide for installing and connecting the POI device.
Clover Mobile Setup: Hardware and Network
Hardware Setup Instructions
Instructions for physically connecting and setting up the Clover Mobile hardware.
Network Connection Setup
Steps to connect the Clover Mobile device to a network via 3G.
Wi-Fi Network Activation
Procedure for activating the Clover Mobile device using a Wi-Fi connection.
Wireless Network Setup
Guide to selecting and entering passwords for wireless network connections.
Software Update and App Installation
Process for updating Clover software and installing applications from the App Market.
Clover Mini Setup: Hardware, Network, and Activation
Clover Mini Hardware Setup
Detailed steps for setting up the hardware components of the Clover Mini device.
Clover Mini 3G Network Setup
Steps for activating the Clover Mini device using a 3G network connection.
Clover Mini Wi-Fi Setup
Steps for activating the Clover Mini device using a Wi-Fi network connection.
Clover Mini Ethernet Setup
Steps for activating the Clover Mini device using an Ethernet connection.
Clover Mini Activation Code Entry
Instructions on how to locate and enter the activation code for the Clover Mini device.
Clover Flex Setup: Activation and Hardware
Clover Flex Hardware Setup
Instructions for connecting and powering up the Clover Flex device.
Clover Flex Device Features
Description of the various physical features and components of the Clover Flex device.
Clover Flex: 3G Network Setup
Steps to connect the Clover Flex device to a network using the 3G connection.
Clover Flex: Wi-Fi Setup
Procedure for activating the Clover Flex device using a Wi-Fi network.
Clover Flex: Wireless Network Setup
Guide to selecting and entering passwords for wireless network connections.
Clover Flex: Activation Code Entry
Process for entering the activation code to activate the Clover Flex device.
Clover Station Setup: Hardware and Network
Clover Station Hardware Setup
Instructions for connecting the hardware components of the Clover Station.
Clover Station: Network Connection
Steps to connect the Clover Station to a network, via Ethernet or Wi-Fi.
Clover Station: Wi-Fi Setup
Procedure for activating the Clover Station device using a Wi-Fi connection.
Clover Station: Wireless Network Setup
Guide to selecting and entering passwords for wireless network connections.
Clover Station: Ethernet Setup
Steps for activating the Clover Station device using an Ethernet connection.
Clover Station: Check Network Connection
Steps to check the network connection status for the Clover Station.
Clover Station: Activation Code Entry
Instructions on how to locate and enter the activation code for the Clover Station.
Clover App Market Browsing
View App Details
How to tap on an app to view its specific details and information.
Manage Clover Devices
Rename Clover Devices
Instructions on how to assign or change the name of a Clover device for easier identification.
Set Order Title Prefixes
Procedure for setting custom prefixes for order titles to distinguish devices.
Mount Clover Dock to Table
Determine Dock Table Setup
Guidance on determining the optimal table setup for the Clover Dock.
Secure Dock Base Plate
Steps for securely screwing the base plate of the Clover Dock onto a surface.
Attach Clover Dock Base
Procedure for attaching the Clover Dock Base to the installed base plate.
Optional Security Screw for Dock
Optional step to use a security screw to lock the dock base for enhanced security.
Report Lost or Stolen Devices
Instructions on how to report a lost or stolen Clover device to customer support.
Factory Reset Clover Devices
Clover Device Reset: Setup App
Steps to perform a factory reset on a Clover device using the Setup application.
Clover Device Reset: Settings App
Steps to perform a factory reset on a Clover device using the device's Settings application.
POI Device Transit and Sourcing
POI Device Transit Security
Details on integrity protections and security measures for POI devices during transit.
POI Device Trusted Origins
Information on purchasing Clover devices only from trusted partners and authorized sellers.
POI Device Tamper Monitoring
Inspect POI for Tampering
Guidance on visually inspecting POI devices for signs of tampering or modification.
Respond to POI Tampering Evidence
Procedures to follow if evidence of POI device tampering is detected.
Understanding Device Tampering
What Device Tampering Means
Explanation of what device tampering means and its implications for transaction processing.
Actions for Tampered Devices
What to do if a Clover device shows signs of tampering, including transaction limitations.
Confirm Device & Packaging Integrity
Instructions for verifying that devices and their packaging have not been tampered with.
Included Items Lists
Clover Mini & Mobile: Included Items
List of items included in the box for Clover Mini and Clover Mobile devices.
Clover Flex & Station: Included Items
List of items included in the box for Clover Flex and Clover Station devices.
Clover Station: Box Contents
Detailed list of components included in the Clover Station box.
Device Encryption Issues
Respond to Encryption Failures
Steps to take when POI device encryption and decryption processes fail.
Request P2PE Encryption Stop
Information on formally requesting the solution provider to stop encryption for P2PE data.
POI Device Troubleshooting Guide
Tampered Device Error Messages
Common error messages displayed when a Clover device detects tampering.
Meaning of Tampered Device
Explanation of the security implications and functional changes when a device is tampered.
Request Replacement Device
Steps for requesting a replacement device when tampering is detected.
Recognize and Prevent Tampering
Tips for recognizing signs of tampering and preventing it on Clover devices.
Additional Support Resources
Find Answers & Leave Feedback
Guidance on locating information and submitting feedback through the Clover Help website.
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