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HUAWEI G620S-L01/L02/L03
Smartphone FAQs
Issue
01
Date
2014-09-10
HUAWEI TECHNOLOGIES CO., LTD.

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Table of Contents
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Summarization of Contents

1 Basics
1.1 Color Schemes
Describes the available color options for the phone.
1.2 Hardware and Software Specifications
Details physical and operational characteristics of the device.
1.2.1 Hardware Specifications
Lists physical attributes like shape, display, dimensions, and frequency bands.
1.2.2 Software Specifications
Outlines software features including OS, codecs, and update methods.
1.3 Selling Points
Highlights key features and advantages of the smartphone.
1.4 Your Phone at a Glance
Provides a quick overview of the phone's interface and navigation.
1.5 Installation
Guides on inserting SIM/microSD cards and powering on the device.
1.6 Home Screen
Explains the layout and basic navigation of the phone's home screen.
1.6.1 How do I quickly add or delete a home screen?
Instructions on managing home screen layouts by pinching to view thumbnails.
1.6.2 Application List
Describes the phone's application screen layout and shortcut creation.
1.6.3 Editing the Application List on Home Screens
Details on rearranging and uninstalling shortcuts and widgets on the home screen.
1.6.4 How do I add a shortcut to the home screen?
Steps to add application shortcuts to the home screen from the menu.
1.7 Contacts
Information about managing phone contacts and their details.
1.7.1 Creating a Contact and Assigning a Photo to a Contact
Steps to create new contacts and add profile pictures.
1.7.2 How do I import contacts from and export contacts to a micro-SIM card?
Instructions for transferring contacts between the phone and a micro-SIM card.
1.7.3 How many contacts does my phone support?
Specifies the maximum number of contacts the phone can store.
1.7.4 How do I set group contacts?
Guide on organizing contacts into groups for easier management.
1.7.5 How do I manage (copy and back up) contacts?
Instructions for copying and backing up contact data.
1.8 Text messaging
Information on sending, receiving, and managing SMS messages.
1.8.1 How do I edit an SMS message?
Steps to modify existing SMS messages using the keyboard.
1.8.2 How do I delete or lock an SMS message in a conversation? How do I delete multiple conversations simultaneously?
Procedures for deleting, locking messages, and removing multiple conversations.
1.8.4 How many characters are allowed in an SMS message?
Details the character limit for SMS messages.
1.8.5 How many SMS messages can be saved in my phone?
Information on the storage capacity for SMS and multimedia messages.
1.8.6 How do I set the SMS center number?
Instructions on configuring the SMS center number.
1.9 Calls
Information related to phone calls, including three-way calling.
1.9.1 How do I record a call? Where is the storage path?
Explains if call recording is supported and where files are saved.
1.9.2 What can I make a three-way calling, and how do I switch among calls?
Details on initiating and managing three-way calls.
1.9.3 Does my phone support dual micro-SIM cards?
Clarifies support for dual SIM card functionality.
1.10 Multimedia Messaging
Covers sending and receiving multimedia messages (MMS).
1.10.1 How do I send a multimedia message?
Step-by-step guide to composing and sending MMS.
1.10.2 I failed to send or receive a multimedia message. What should I do?
Troubleshooting tips for MMS sending/receiving issues.
1.10.4 Where are my multimedia messages' attachments saved?
Location where MMS attachments are stored on the device.
1.11 Music
Features and operations related to music playback.
1.11.1 How are my songs sorted?
Explains how music files are organized and displayed.
1.11.2 How do I create a playlist?
Instructions for creating custom playlists for music.
1.11.3 What playing modes does my phone support?
Describes different playback modes like shuffle and repeat for music.
1.12 Camera
Information about the phone's camera features and usage.
1.12.2 My phone cannot open some photos or videos. Why?
Troubleshooting for issues opening media files.
1.12.3 Where are my photos and videos saved? Can I change the save location?
Details on storage location for photos/videos and how to change it.
1.12.4 How do I edit a photo or video?
Guides on editing photos and states videos cannot be edited.
1.12.5 Does my phone support HD videos?
Confirms support for HD video playback.
1.12.6 Can I turn off the shutter sound?
Instructions on disabling the camera shutter sound.
1.12.7 How do I switch between front and rear cameras?
Steps to toggle between front and rear camera lenses.
1.12.8 What video formats and resolutions does my phone support?
Lists supported video formats and resolutions.
1.12.9 What picture formats and resolutions does my phone support?
Lists supported picture formats and resolutions.
1.13 Streaming media
Information on playing online media content.
1.13.2 Why can't my phone play some streaming media?
Explains reasons for streaming media playback failure.
1.13.3 What may cause poor quality of online streaming media played on my phone?
Factors affecting the quality of online media playback.
1.14 Bluetooth
Details on Bluetooth connectivity and file sharing.
1.14.1 What files can be transmitted using Bluetooth?
Lists the types of files that can be shared via Bluetooth.
1.14.2 How do I send data using Bluetooth?
Steps to share files via Bluetooth from apps.
1.14.3 My phone cannot be discovered by other Bluetooth devices. Why?
Troubleshooting steps for Bluetooth device visibility issues.
1.14.4 What is the Bluetooth working range?
Specifies the operational distance for Bluetooth connections.
1.14.5 I cannot pair my phone with other Bluetooth devices. Why?
Solutions for problems encountered during Bluetooth pairing.
1.15 GPS navigation
Information on using GPS and navigation features.
1.15.1 What navigation applications does my phone come with?
Identifies the pre-installed navigation apps.
1.18 Does my phone support video calls or video chats?
Clarifies support for video calls and alternative solutions.
1.19 Can I take a screenshot? If yes, how?
Instructions on capturing screenshots using button combinations.
1.21 What line order does the headset use?
Information on the headset's plug configuration and button functions.
2 Common settings
2.1 Email
Guides on configuring and managing email accounts.
2.1.1 How do I configure email settings?
Steps to set up email accounts, including manual configuration.
2.1.3 How do I synchronize contacts and calendar events?
Instructions for syncing contacts and calendars with Exchange accounts.
2.2 Wi-Fi Setting
Details on connecting to and managing Wi-Fi networks.
2.2.1 How do I connect my phone to a Wi-Fi network?
Steps to enable and connect to available Wi-Fi hotspots.
2.2.2 What Wi-Fi protocols does my phone support?
Lists the supported Wi-Fi standards (802.11 b/g/n).
2.2.3 I cannot open web pages sometimes over a Wi-Fi connection. Why?
Troubleshooting common reasons for inability to browse web pages via Wi-Fi.
2.2.6 I cannot connect to a Wi-Fi hotspot. Why?
Identifies common reasons for failing to connect to Wi-Fi hotspots.
2.5 How do I set my phone to work as a modem and provide Internet access for computers?
Steps to use the phone for USB tethering or as a Wi-Fi hotspot.
2.6 Tone Settings
Options for customizing ringtones, notifications, and alerts.
2.6.1 How do I set the phone ringtone?
Instructions on selecting and applying ringtones for calls.
2.6.2 How do I turn on or off vibration for incoming calls and messages?
Steps to enable or disable vibration alerts for calls and messages.
2.6.4 How do I set the ringtone for a contact group?
States that setting group-specific ringtones is not supported.
2.6.5 How do I disable touch sounds?
Instructions to turn off or on audio feedback for touch interactions.
2.7 Language and Keyboard
Settings for language preferences and keyboard input methods.
2.7.1 What languages does my phone support? How do I change the phone language?
How to select and change the phone's display language.
2.7.2 I installed a new text input method but cannot use it. Why?
Troubleshooting for newly installed text input methods.
2.7.3 How do I change the system font size?
Steps to adjust the text size displayed on the screen.
2.7.4 What text input methods does my phone support?
Lists supported keyboard input methods like Google and Swype.
2.7.5 Does my phone support the stroke input method?
Confirms support for the stroke input method.
2.7.6 How do I turn off the key press sound?
Instructions to disable sound feedback for key presses.
2.8 Internet access
Covers browser functions, cache clearing, and saving pages.
2.8.1 How do I clear my browser's cache and browsing history?
Steps to clear browser cache and history for privacy.
2.8.2 How do I view a web page in full screen or save a web page to bookmarks?
How to enter full-screen mode and bookmark web pages.
2.8.3 Can I log in to my email account using the browser on my phone?
Guide to accessing email via the phone's web browser.
2.8.4 Can I log in to my online banking account from my phone?
Advice on using banking apps versus browsers for security.
2.8.5 How do I save an image from a web page?
Instructions for downloading images from web pages.
2.8.6 How do I set my browser's home page?
Steps to configure the default homepage for the web browser.
2.8.7 How do I save a web page for offline reading?
Guide to saving web pages for access without an internet connection.
2.8.8 How do I configure network settings?
Instructions for setting up APN (Access Point Names).
2.8.9 How do I enable or disable the data service?
Steps to turn mobile data on or off.
2.8.10 How do I view my phone's data service status or turn off the data service?
How to check and manage mobile data status via the notification panel.
2.8.11 Can I use my phone to access the Internet during a call?
Clarifies internet access during calls based on network type.
2.8.13 What does a VPN do? How do I set VPN parameters?
Explanation of VPNs and how to configure them.
2.9 Screen lock
Information on setting up screen lock methods like PIN and pattern.
2.9.1 How do I enable a screen lock that must be unlocked using a PIN?
Steps to set a PIN as the screen unlock method.
2.9.2 How do I use the Face Unlock function?
Guide on enabling and using the face recognition unlock feature.
2.9.3 How do I enable a screen lock that must be unlocked using a pattern?
Instructions to set a graphical pattern for screen security.
2.9.5 How do I lock and unlock the screen?
Basic methods to lock and unlock the phone screen.
2.10 Alarm
How to set, manage, and customize alarms.
2.10.1 How do I add and remove an alarm?
Step-by-step instructions for creating and deleting alarms.
2.10.2 Will the alarms go off when my phone is powered off?
Clarifies if alarms function when the phone is turned off.
2.11 Applications
Information on app formats, installation, and management.
2.11.1 What application formats does my phone support? Is JAVA supported?
Details on supported app formats (.apk) and lack of JAVA support.
2.11.3 Can I change the default installation location for applications?
States that default app installation location cannot be changed.
2.11.4 How do I install, manage, and uninstall applications?
Comprehensive guide on app lifecycle management.
2.11.5 Why cannot I install an application?
Common reasons why application installation might fail.
2.12 Task manager
Information on managing running applications.
2.12.1 What applications can be managed?
Outlines which types of applications can be managed.
2.12.2 How do I access the application management screen?
Steps to open the application management interface.
2.12.3 What does the application management screen look like?
Visual description of the application management interface.
2.12.4 What can I do on the application management screen?
Actions available within the application management screen.
2.13 Weather Lock
How to set up the weather clock feature on the home screen.
2.14 Developer options
How to access and utilize developer-specific settings.
2.15 Can I synchronize my phone's date and time with the network?
Instructions for automatic date and time synchronization.
2.16 Can I use my phone as a USB flash drive?
Guide on using the phone for data transfer via USB.
2.17 How do I free up the internal storage?
Steps to delete unwanted files and free up internal storage space.
2.18 How do I adjust the screen brightness?
How to manually or automatically adjust screen brightness.
2.19 Does my phone support any power-saving functions for key backlight?
Clarifies if power-saving features exist for key backlights.
2.20 How do I turn on or off airplane mode?
Methods to activate or deactivate airplane mode.
2.21 How do I restore my phone to its default settings?
Step-by-step guide for factory data reset.
2.22 How do I enter and exit safe mode?
Instructions for booting the phone into and out of safe mode.
2.23 Does my phone support HDMI?
States that the phone does not support HDMI output.
2.24 Does my phone support TV-out?
States that the phone does not support TV-out functionality.
2.25 Does my phone support OTG?
States that the phone does not support OTG functionality.
2.26 Can I use power adapters other than the included one to charge my phone?
Advice on using compatible power adapters for charging.
2.27 What are the special features of my phone?
Lists key selling points and unique capabilities of the device.
3 Others
3.1 How do I save battery power?
Tips and settings to conserve battery life.
3.2 How do I reduce my mobile data usage?
Strategies to minimize mobile data consumption.
3.3 My phone runs slow.
Troubleshooting steps for a slow-performing phone.
3.4 My customized wallpaper automatically stretches.
Addresses issues with wallpaper stretching and suggests solutions.
3.6 Can I scan a QR code using my phone?
Information on QR code scanning capabilities and app requirements.
3.7 Does my phone support 3D acceleration?
Confirms support for 3D graphics acceleration.
3.8 How do I know whether my phone has been rooted?
Method to check if the phone's operating system has been rooted.
3.9 Can I use my phone for recording?
Confirms the availability of a voice recording function.
3.10 Does my phone come with a protective film?
Notes that the inclusion of a protective film varies by version.
3.11 Does my phone support mobile TV?
States that the phone does not support mobile TV.
3.12 Can I view and edit Word, Excel, PPT, and PDF files on my phone?
States that the phone cannot view or edit office documents.
3.13 How are the phone ROM and RAM allocated?
Details the partitioning and allocation of ROM and RAM storage.
3.14 How do I check the available space in the internal storage and microSD card?
Instructions for checking storage capacity and available space.

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