Huawei G6 Faqs
  1. Manuals
  2. Brands
  3. Huawei Manuals
  4. Cell Phone
  5. Ascend G6
  6. Faqs
Huawei G6 Faqs

Huawei G6 Faqs

Hide thumbs Also See for G6:
Table of Contents

Advertisement

Quick Links

Download this manual See also: User Manual
HUAWEI G6 Smartphone FAQs
Issue
01
Date
2014-02-10
Issue 01 (2014-02-10)
Huawei Confidential
HUAWEI G6-U10 Smartphone FAQs
Page i of 72

Advertisement

Table of Contents
loading

Related Manuals for Huawei G6

Summary of Contents for Huawei G6

  • Page 1 HUAWEI G6-U10 Smartphone FAQs HUAWEI G6 Smartphone FAQs Issue Date 2014-02-10 Issue 01 (2014-02-10) Huawei Confidential Page i of 72...

  • Page 2: Table Of Contents

    Contents 1 Basics ............................... 1 1.1 In what colors is the G6 available? ..........................1 1.2 What are the selling points of the G6? .......................... 1 1.3 Phone buttons ................................1 1.4 Installation ..................................3 1.5 Home screen ................................. 4 1.5.1 How do I quickly add or delete a home screen? ......................
  • Page 3 HUAWEI G6-U10 Smartphone FAQs 1.10.4 How do I play music in the background, exit music, and synchronize lyrics? ............15 1.11 Camera ..................................15 1.11.1 Do cameras work if my phone does not have an SD card? ..................15 1.11.2 Why cannot I open some pictures or video files on my phone? ................15 1.11.3 How do I change the default save path of photos and video files? ................
  • Page 4 HUAWEI G6-U10 Smartphone FAQs 2.2.1 How do I access the Internet using Wi-Fi? ......................31 2.2.2 What is the Wi-Fi protocol that my phone supports? ....................32 2.2.3 My phone is connected to a Wi-Fi network but I cannot open web pages. Why? ........... 32 2.2.4 I cannot find Wi-Fi signals.
  • Page 5 HUAWEI G6-U10 Smartphone FAQs 2.10 Alarm Clock ................................48 2.10.1 How do I add or delete an alarm? .......................... 48 2.10.2 Will the alarm go off when my phone is powered off? ..................48 2.11 Application Programs..............................48 2.11.1 What application formats does my phone support? Can I install JAVA applications? ........... 48 2.11.2 How do I obtain third-party applications? ......................
  • Page 6 HUAWEI G6-U10 Smartphone FAQs 3 Others ............................. 61 3.1 How do I save battery power? ............................ 61 3.2 How do I save data traffic? ............................61 3.3 My phone runs very slow. What can I do? ........................61 3.4 The picture I set as a wallpaper is automatically stretched. What can I do? ............... 62 3.5 How do I enter recovery mode and restore my phone to its factory settings? ............

  • Page 7: Basics

    HUAWEI G6-U10 Smartphone FAQs Basics 1.1 In what colors is the G6 available? Black/White 1.2 What are the selling points of the G6?  Huawei Emotion UI 2.0 Lite (compatible with Android 4.3)  4.5-inch qHD LCD touchscreen  1.2 GHz quad-core CPU ...
  • Page 8 HUAWEI G6-U10 Smartphone FAQs In any screen, you can:  Press the power button to turns on/off the display; press and hold the power button to start the power-off menu.  Press and hold the power button for over 10s to restart the phone.

  • Page 9: Installation

    HUAWEI G6-U10 Smartphone FAQs 1.4 Installation The battery is built into the G6 so you cannot replace it. If you want to replace the battery, contact Huawei-authorized service centers. The G6 supports a micro-SIM card. To replace or purchase a micro-SIM card, contact your network operator.

  • Page 10: Home Screen

    HUAWEI G6-U10 Smartphone FAQs 1.5 Home screen 1.5.1 How do I quickly add or delete a home screen? You can delete a home screen that does not contain application icons or widgets. 1.5.2 How do I add a widget to a home screen? On a home screen, touch and hold a blank area.

  • Page 11: Contacts

    HUAWEI G6-U10 Smartphone FAQs 1.6 Contacts 1.6.1 How do I create contacts and use photos as callee IDs? Create contacts: On a home screen, touch People > Create contact > Phone/SIM. On the Phone contact screen, enter contact information and touch CANCEL/DONE.

  • Page 12: How Do I Export And Import Contacts In A Uim Card

    HUAWEI G6-U10 Smartphone FAQs Using Photos as Callee IDs Photos cannot be used as callee IDs of UIM contacts. Touch People and choose a contact. On the Details screen, touch the contact image and choose Take photo/Choose photo from Gallery.

  • Page 13: How Many Contacts Can I Have In My Phone Or In My Uim Card

    HUAWEI G6-U10 Smartphone FAQs Exporting contacts in your phone to a UIM card Touch People > > Manage contacts > Copy contacts > Phone. Select the contacts you want to copy from your phone or touch All. Then touch COPY > UIM.

  • Page 14: How Do I Manage (Copy/Back Up) Contacts

    HUAWEI G6-U10 Smartphone FAQs  Touch People. On the Groups screen, select a group and touch to add members. 1.6.5 How do I manage (copy/back up) contacts? Backing up contacts to an SD card: Touch Settings > DEVICE > Storage > Default Storage Location. Select the SD card.

  • Page 15: Text Messages

    1.7 Text Messages 1.7.1 How do I change the input method when composing a text message? On the New message screen, touch the text box. A soft keypad is displayed, with the Huawei input method by default. Touch and select a desired language.

  • Page 16: How Many Characters Are Allowed In A Text Message

    HUAWEI G6-U10 Smartphone FAQs Sending mass messages: Create a message and click . Select multiple contacts and touch SELECT. The message is sent to all selected contacts. 1.7.4 How many characters are allowed in a text message? A text message contains maximum of 160 English characters or 70 Chinese characters.

  • Page 17: How Do I Set The Sms Center Number

    HUAWEI G6-U10 Smartphone FAQs No limit is set to the total number of text or multimedia messages saved on a phone. The total number of text or multimedia messages that can be saved on a phone depends on the free space on the phone.

  • Page 18: Calling

    HUAWEI G6-U10 Smartphone FAQs 1.8 Calling 1.8.1 How do I record a call? This feature is not supported. 1.8.2 What can I do during a call and how do I switch between calls? You can perform the following operations during a call.

  • Page 19: Is A Multimedia Message Limited By Its File Size, Format, Or Resolution

    HUAWEI G6-U10 Smartphone FAQs Solution: Correct the recipient number and send the multimedia message again.  Possible cause 4: The size of the multimedia exceeds 300 KB. Solution: Limit the size of the multimedia message to 300 KB and send it again.

  • Page 20: Music

    HUAWEI G6-U10 Smartphone FAQs 1.10 Music 1.10.1 What are the meanings of Artists, Albums, Folders, Scan for songs, and Playlists? Playlist: contains the playlists you created. Albums: lists songs grouped by album. Artists: lists songs grouped by artist. Folders: provides playlists available for your song scanning.

  • Page 21: How Do I Play Music In The Background, Exit Music, And Synchronize Lyrics

    HUAWEI G6-U10 Smartphone FAQs 1.10.4 How do I play music in the background, exit music, and synchronize lyrics?  To play music in the background, touch Music, play a song, and touch Back key or the Home key.  To exit music, on the music playing screen, touch >...

  • Page 22: How Do I Edit A Photo Or Video File? Can I Add A Frame To A Photo

    HUAWEI G6-U10 Smartphone FAQs  To browse the photos or video files saved in the SD card, touch File Manager > SD card > DCIM\Camera.  To browse the photos or video files saved in the internal storage, touch File Manager >...

  • Page 23: What Picture Formats And Resolutions Do Cameras Support

    HUAWEI G6-U10 Smartphone FAQs 1.11.9 What picture formats and resolutions do cameras support? Your phone can take photos in the JPG format. The supported resolutions are 8 MP, 6 MP, 5 MP, 3.6 MP, and 3.2 MP. 1.12 Streaming media 1.12.1 Can streaming media continue to play in a call?

  • Page 24: The Quality Of Streaming Media Played Online Is Poor. Why

    HUAWEI G6-U10 Smartphone FAQs 1.12.3 The quality of streaming media played online is poor. Why?  The source files of the streaming media are of poor quality.  The network connection is weak.  Your phone hardware is faulty. For example, the display is damaged. To verify the problem, play a local video.
  • Page 25 HUAWEI G6-U10 Smartphone FAQs  On the music playing screen, touch > Share > Share song > Bluetooth.  Touch Browser > > Share page > Bluetooth. Issue 01 (2014-02-10) Huawei Confidential Page 19 of 72...

  • Page 26: Why Cannot My Phone Be Found By Other Phones

    HUAWEI G6-U10 Smartphone FAQs  On the Contacts screen, touch > Share contacts > Bluetooth. 1.13.3 Why cannot my phone be found by other phones?  Bluetooth is disabled. Solution: Touch Settings and enable Bluetooth. Issue 01 (2014-02-10) Huawei Confidential...

  • Page 27: What Is The Bluetooth's Working Range

    HUAWEI G6-U10 Smartphone FAQs  The phone is set to Not visible to other Bluetooth devices though Bluetooth is enabled. Solution: Touch Settings > Bluetooth and then touch the device name. 1.13.4 What is the Bluetooth's working range? 10 meters...

  • Page 28: Why Cannot My Phone Be Paired With Other Bluetooth Devices

    HUAWEI G6-U10 Smartphone FAQs 1.13.5 Why cannot my phone be paired with other Bluetooth devices?  The phone cannot find other Bluetooth devices. Verify that Bluetooth is enabled on other devices and these devices are discoverable.  The phone cannot detect the Bluetooth headset.
  • Page 29 HUAWEI G6-U10 Smartphone FAQs On the FM Radio screen, touch > Station list > > Keep favorite stations/Clear favorite stations. Inputting a specific channel is not supported. On the FM Radio screen, touch > Station list > . When turns to , the channel is added to the favorites.

  • Page 30: Can I Switch Themes Of My Phone Or Use Live Wallpapers

    HUAWEI G6-U10 Smartphone FAQs 1.16 Can I switch themes of my phone or use live wallpapers? You can switch themes and use live wallpapers on your phone. Touch Themes. Four default themes are displayed. Issue 01 (2014-02-10) Huawei Confidential Page 24 of 72...
  • Page 31 HUAWEI G6-U10 Smartphone FAQs Touch and hold in a blank area. On the Set home screen window, touch Wallpaper > Home screen wall paper > Live wallpaper. Issue 01 (2014-02-10) Huawei Confidential Page 25 of 72...

  • Page 32: Does My Phone Support Video Calls And Video Chats

    HUAWEI G6-U10 Smartphone FAQs 1.17 Does my phone support video calls and video chats? The phone does not support video calls. It supports video chats using the front camera after you install a third-party application on it. 1.18 How do I take a screenshot? ...

  • Page 33: Common Settings

    Common Settings 2.1 Email 2.1.1 Email Settings  Adding an email account On a home screen, touch Email. − Manual settings On the Account setup screen, input an account and a password. Touch Manual setup. Touch POP3 and set the POP3 server. Touch Next and set the SMTP server.
  • Page 34 − Automatic settings (Parameters about this type of email have been predefined on your phone.) On the Account setup screen, input an account and a password. Touch Next. Select email sending and receiving options. Touch Next and set Your name and Give this account a name. Touch Next.
  • Page 35  Sending an email Touch Email > Compose. On the Compose screen, write an email and touch  Viewing/Deleting an email On the Inbox screen, select and view an email. To delete an email, touch  Deleting an email account Touch Email >...

  • Page 36: Can I View An Email Offline

    2.1.2 Can I view an email offline? You can view an email that has been downloaded to your phone. 2.1.3 Gmail (not preset in China versions) Not supported 2.1.4 How do I synchronize contacts and calendars? What should I do if synchronization fails? You need at least one Exchange account to synchronize contacts.

  • Page 37: Wi-Fi Settings

    On a home screen, touch Settings > Accounts. Select an email account and synchronization items. Touch > Sync now. If synchronizing contacts fails, verify that the data connection on your phone is enabled and that the email server supports contacts synchronization. 2.2 Wi-Fi Settings 2.2.1 How do I access the Internet using Wi-Fi? Touch Settings >...

  • Page 38: What Is The Wi-Fi Protocol That My Phone Supports

    Enable Wi-Fi. Select a hotspot found by your phone, input the password, and touch Connect. You can access the Internet when the connection succeeds. 2.2.2 What is the Wi-Fi protocol that my phone supports? Your phone supports 802.11b/g/n. 2.2.3 My phone is connected to a Wi-Fi network but I cannot open web pages.

  • Page 39: Network Sharing And Portable Hotspot

    Only when plugged in: Your phone keeps awake when being charged. Always: Your phone never goes to sleep. 2.3 Network sharing and portable hotspot You can use your phone as a portable Wi-Fi hotspot and share your phone's mobile data connection with another device.

  • Page 40: Can My Phone Work As A Modem To Provide Internet Access For Computers

    The process for a mobile device to obtain a dynamic IP address when connected to a router and then gain the access to the Internet using Wi-Fi is time consuming. By using a static IP address, your phone can quickly access the Internet through a Wi-Fi connection. 2.5 Can my phone work as a modem to provide Internet access for computers? On a home screen, touch Settings.

  • Page 41: Ringtone Settings

    Select USB tethering. Install the driver using Hisuite. On the computer, right-click My computer and choose Management > Device Manager from the shortcut menu. The new network adapter is displayed. When using USB tethering, your phone's mobile data connection must be turned on. Otherwise, the phone cannot provide Internet access for the computer.

  • Page 42: How Do I Set Incoming Call And Message Vibrations

    2.6.2 How do I set incoming call and message vibrations? Touch Settings > Sound > Vibration. 2.6.3 How do I set a song as a ringtone for incoming calls or new messages?  Touch Settings > Sound > Phone ringtone > Music to change the ringtone for incoming calls.

  • Page 43: How Do I Set The Group Ringtone

     You can also enter Music. Touch and hold the desired music file in the music list, touch Set music as > Phone ringtone/Notification ringtone. 2.6.4 How do I set the group ringtone? Setting the group ringtone is not supported. 2.6.5 How do I disable keypad tones? You can set all notification tones in Settings >...

  • Page 44: Language And Keyboard

    2.7 Language and Keyboard 2.7.1 What languages does the phone support? How do I change the phone language? The phone supports all general languages in the world. On the second page of the home screen, touch Settings > Language & input > Language. You can select your phone language from the language list.

  • Page 45: I Installed A New Text Input Method But Cannot Use It. Why

    2.7.2 I installed a new text input method but cannot use it. Why? After installing an input method, you must select it: Touch > Settings > Language & input > KEYBOARDS & INPUT METHODS and select the newly installed input method.

  • Page 46: How Do I Change The System Font Size

    On the home screen, touch Settings > Display > Font size and select the your desired font size. 2.7.4 What text input methods is pre-installed on my phone? Your phone is preinstalled with the Huawei input methods. You can also install other input methods. 2.8 Internet Access 2.8.1 How do I clear my browser's cache and web history?

  • Page 47: How Do I Set My Phone To Full-Screen Mode And How Do I Set Bookmarks

    2.8.2 How do I set my phone to full-screen mode and how do I set bookmarks To set your phone to full-screen mode on the browser screen, touch > Settings > Labs > Fullscreen. To set bookmarks on the browser screen, touch >...

  • Page 48: Dose My Phone Supports Logging In To An Online Bank

    2.8.4 Dose my phone supports logging in to an online bank? Yes. You must install corresponding clients of online banks where you can access the Internet. Accessing the website of an online bank using the browser may not work, because the login plugs of most online banks can run only in the Microsoft IE browser environment.

  • Page 49: How Do I Save A Web Page For Offline Reading

    2.8.7 How do I save a web page for offline reading? After you have opened a page, touch > Save for offline reading to save the current page. The saves pages can be viewed by touching > Bookmarks > Saved pages. 2.8.8 How do I set network-related parameters? Once you have inserted a UIM card, the APN configures network-related parameters automatically.

  • Page 50: How Do I Enable Or Disable My Phone's Mobile Data Connection

    2.8.10 How do I enable or disable my phone's mobile data connection? Touch Settings > Mobile networks to check whether the mobile data switch is on. This option controls the data connection state. 2.8.11 Can I use my phone to access the Internet during a call? No.

  • Page 51: Screen Lock

    2.9 Screen Lock 2.9.1 How do I enable a screen lock that must be unlocked using a PIN? Touch Settings > Security > Select screen lock > PIN. Input the PIN in the Input your PIN box. Input the PIN again and touch OK. When you power on the phone or press the power button to turn on the screen, the PIN lock screen is displayed.

  • Page 52: How Do I Use The Face Unlock Function

    2.9.2 How do I use the Face Unlock function? Touch Settings > Security > Select screen lock > Face Unlock. Touch Set it up > Continue and wait until the face capture is complete. Touch Continue. Choose a backup lock mode according to the indications of your phone. Touch OK to complete the setting.

  • Page 53: How Many Times Can I Try The Screen Unlock Pattern Before My Phone Becomes Permanently Locked? Can I Unlock The Phone By Sending An Email From My Gmail

    When you power on the phone or press the power button to turn on the screen, the pattern lock screen is displayed. Enter your pattern to unlock the screen. 2.9.4 How many times can I try the screen unlock pattern before my phone becomes permanently locked? Can I unlock the phone by sending an email from my Gmail? The phone will be locked for 30 seconds if you incorrectly draw the screen unlock pattern five...

  • Page 54: Alarm Clock

    2.10 Alarm Clock 2.10.1 How do I add or delete an alarm? On a home screen, touch Clock. From the alarm list, touch the switch to enable or disable an alarm. You can create a new alarm by touching the add sign at the lower left corner. 2.10.2 Will the alarm go off when my phone is powered off? 2.11 Application Programs 2.11.1 What application formats does my phone support? Can I...

  • Page 55: How Do I Obtain Third-Party Applications

    Installation: Touch Settings > Security, and select Unknown sources.  Download applications from Huawei application market or Android market.  Copy the .apk file corresponding to the application you want to install to the phone's internal storage or the microSD card. In File Manager, find the .apk file and touch it to install the application.

  • Page 56: I Cannot Install An Application, Why, And How Do I Solve The Problem

    Uninstallation: Touch Settings > Manage apps. Touch the application you want to uninstall and then touch Uninstall > OK. 2.11.5 I cannot install an application, why, and how do I solve the problem?  Possible causes are as follows: The Android application package (APK) is corrupted. To solve this problem, contact the APK provider.

  • Page 57: Third-Party Applications

     The phone's available storage space is insufficient. To solve this problem, delete unnecessary files or uninstall some applications. 2.12 Third-party applications 2.12.1 Can I install third-party applications to a microSD card? If so, will running these third-party applications take up my phone's memory? You can install third-party applications to a microSD card.

  • Page 58: Can I Back Up My Contact Groups

    2.13.2 Can I back up my contact groups? 2.13.3 How do I use All Backup? Data of phones sold outside China cannot be backed up to Huawei cloud. 2.13.4 What data can be backed up on my phone? The following data can be backed up: Contacts, SMS, Call log, System settings, Alarms, Browser bookmarks, Email accounts, Calendar, Notes, Weather, Home, and Applications.

  • Page 59: Task Manager

    2.14 Task Manager 2.14.1 What functions does Task Manger provide? You can manage downloaded, running, or all applications. 2.14.2 How do I open Task Manager? Touch Settings > Manage apps.

  • Page 60: What Does The Task Manager Screen Look Like

    2.14.3 What does the Task Manager screen look like?  On the head of the application management screen, you can switch between the following three tabs: Downloaded, Running, and All.  The middle of the screen is the program list. ...

  • Page 61: Weather

    2.15 Weather The weather application is already contained in Me Widget. You can click the widget to open the weather application. Slide the screen to view weathers of different cities. Touch on the lower left corner to refresh the data. Touch on the lower right corner to add or delete cities.

  • Page 62: Developer Options

    2.16 Developer Options Touch Settings > Developer options. Touch the switch to open or close developer options. Functions of all developer options are given below the options. It is recommended that common users not enable these options. For example, the function of Show touches is to Show visual feedback for touches.

  • Page 63: How Do I Adjust The Screen Brightness

    2.20 How do I adjust the screen brightness?  Touch Settings > Display > Brightness, you can select Automatic brightness or drag the slider to adjust the screen brightness.  Drag the status bar downward, touch the Brightness icon to set the brightness. Automatic brightness adjustment: Different brightness settings: 2.21 How does my phone's key backlight save battery...

  • Page 64: How Do I Restore My Phone To The Factory Setting

    2.23 How do I restore my phone to the factory setting? Touch Settings > Backup & reset > Factory data reset. Touch Reset phone > Reset phone. 2.24 How do I enter and exit safe mode? During the power-on of your phone, press and hold the Menu key on your phone. When Safe mode is displayed at the bottom of your phone, your phone is in safe mode.

  • Page 65: How Do I Use Tv-Out

    2.31 What are the special features of my phone?  4.5-inch IPS screen  QHD resolution (540 x960 pixels)  Huawei Emotion UI (which is compatible with Android 4.3)  8.0 mega pixel BSI camera (automatic focus+flashlight)
  • Page 66 Touch Settings > Home screen style > Simple > APPLY to set your phone to the simple UI. In the simple UI, your phone uses simple and big icons and you can define your home screen. You can also choose the standard style, where you can get colorful desktop icons and UI layouts.

  • Page 67: Others

    Others 3.1 How do I save battery power?  When you are not using the phone, press the power button to turn off the screen.  Set the screen timeout period to a smaller value under Settings > All > Display > Sleep. ...

  • Page 68: The Picture I Set As A Wallpaper Is Automatically Stretched. What Can I Do

    3.4 The picture I set as a wallpaper is automatically stretched. What can I do? It is recommended that you use pictures with the same length-width ratio of the screen as your wallpapers. 3.5 How do I enter recovery mode and restore my phone to its factory settings? When an update package is available on your microSD card or the download for an online update is complete, with the phone off, press and hold the power and volume up buttons to...

  • Page 69: If I Remove The Battery, Do The Date And Time On My Phone Return To Zero? Will Configuring My Phone With Automatic Date And Time Synchronization Generate Data Traffic

    Just the same as computers and tablets, your phone's ROM and RAM are partially taken up by the system. The specification of G6 is 4G ROM + 1G RAM. For the 4 GB ROM, system programs, files, and data base take up about 2.17 GB, which is invisible to users.
  • Page 70 C8816: total: 4 GB, available: 1. 83 GB For the 1 GB RAM, the android system hides parts of the used space for kernel running, which is invisible to users. Therefore, the actual memory size seen by users is inconsistent with the specifications.

  • Page 71: How Do I Check The Available Space In My Phone Storage And Microsd Card

    Flash (ROM) Partition (The Function of a ROM Is the Same as that of a Hard Disk of a Computer) Partition Size Function Query Method The partition table is for reference only. The actual size of each partition varies with the customized versions. Memory (RAM) Partition (The Function of a RAM Is the Same as that of a Memory of a Computer) Partition...

Table of Contents