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Instruction Manual
9. General Information
9.1 Warranty
Eutech Instruments warrants this product to be free from significant
deviations in material and workmanship for a period of one year from the date
of purchase. If repair is necessary and not the result of abuse or misuse
within the warranty period, please return by freight pre-paid and amendment
will be made without any charge. Eutech Instrument Customer Service Dept.
will determine if the product problem is due to deviations or customer abuse.
Out-of-warranty products will be repaired on an exchange basis at cost.
Exclusions
The warranty on your instrument shall not apply to defects resulting from:
•
Improper or inadequate maintenance by customer
•
Unauthorized modification or misuse
•
Operation outside of the environment specifications of the products
9.2 Return of Goods
Before returning goods for any reason whatsoever, the Customer Service
Dept. has to be informed in advance. Items must be carefully packed to
prevent damage during shipment, and insured against possible damage or
loss. Eutech Instruments will not be responsible for any damage resulting
from careless or insufficient packing.
Warning: Shipping damage as a result of inadequate packaging is the
user's/distributor's responsibility. Please follow the guidelines below before
shipment.
9.3 Guidelines for Returning Unit for Repair
Use the original packaging material if possible when shipping the unit for
repair. Otherwise wrap it with bubble pack and use a corrugated box for
additional protection. Include a brief description of any faults suspected for
the convenience of Customer Service Dept., if possible.
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Alpha-CON 550
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