Table of Contents
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MC560 MFP
CX2032 / CX2033 MFP
Service &
Troubleshooting
Guide
Revision 2.0
Disclaimer
Every effort has been made to ensure that the information in this document is complete, accurate, and up to date. The manufacturer assumes no responsibility
for the results of errors beyond its control. While all reasonable efforts have been made to make this document accurate and helpful as possible, we make no
warranty of any kind, expressed or implied, as to the accuracy or completeness of the information contained herein. For the most up-to-date service information
available, visit our website at
www.okidata.com
© Okidata Americas, Inc. 2008
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Table of Contents
Troubleshooting
Related Manuals for Oki MC560 MFPCX2033
Summarization of Contents
Maintenance Procedures – Printer / ADF / Scanner
Exterior Cleaning
Instructions for cleaning the exterior of the printer and ADF.
Interior Cleaning
Steps for cleaning the interior components of the printer.
LED Head Cleaning
Procedure for cleaning the LED heads inside the printer.
Pickup Roller Cleaning
Guide to cleaning the pickup rollers in the paper cassette.
Document Glass and ADF Cleaning
Cleaning instructions for the document glass and ADF.
Self Diagnostics
LCD Message List
Explanation of LCD messages indicating errors or status.
Operator Alarms
List of operator alarms with error codes and descriptions.
Error Messages
Initializing Error Messages
Error messages that occur during printer initialization.
Printing and Copying Error Messages
Error messages encountered during printing and copying operations.
Information Codes During Networking
Network Error Codes
Information codes related to network connectivity issues.
E-mailing Error Messages
Error messages encountered during e-mail sending operations.
Filing Error Messages
Error messages related to file saving operations.
Fax Error Messages
Fax Error Codes
List of error codes specific to fax operations.
System Maintenance/Adjustments
User's Maintenance Menu
User-configurable settings and adjustments for printer functions.
Service Maintenance Menu/Adjustments
Factory/Shipping Switching
Procedures for switching between Factory and Shipping modes.
Self-Diagnostic Function Setup
Enabling or disabling sensor error detections for troubleshooting.
Self-Diagnostic Mode Operations
Details on activating and deactivating self-diagnostic mode.
Fax User Settings
Fax Reports / Test Pages
Options for printing fax reports and test pages.
Troubleshooting
Basic Troubleshooting Procedure
General guide to troubleshooting printer issues.
Printer Reaction Issues
Troubleshooting steps when the printer does not react.
Scanning Issues
Troubleshooting steps when scanning is not performed.
Printing Issues
Troubleshooting steps when the printer does not print.
Image Quality Issues
Troubleshooting steps for unclear image output.
Noise and Display Issues
Troubleshooting for noise generation and display problems.
Network and Email Issues
Troubleshooting for network connectivity and email sending.
Paper Feed Troubleshooting
Paper Jam Locations and Errors
Identifies paper jam locations and corresponding error numbers.
Paper Feed Jam (Error 391:1st Tray)
Jam After Power On (1st Tray)
Troubleshooting paper feed jam after turning on the power (1st Tray).
Paper Feed Jam (Error 390:Multi-purpose Tray)
Jam After Power On (Multi-purpose Tray)
Troubleshooting paper feed jam after power on (Multi-purpose Tray).
Paper Path Jam (Error 381)
Jam After Power On
Troubleshooting paper path jam occurring right after power on.
Paper Exit Jam (Error 382)
Jam After Power On
Troubleshooting paper exit jam occurring right after power on.
Duplex Print Jam (Error 370,371,372,373,383)
Jam After Power On
Troubleshooting duplex print jam occurring right after power on.
Paper Size Error (Error 400)
Jam Near IN1 Sensor
Troubleshooting paper jam when end of paper is near IN1 sensor.
Service Error Code/Hardware Troubleshooting
ID Unit Up-Down Error
Troubleshooting errors related to the ID Unit's up/down operation.
Fuser Unit Error (Error 170-177)
Errors After Power On
Troubleshooting fuser unit errors occurring shortly after power on.
Motor Fan Error (Error 120,127,051)
Fan Rotation Issues
Troubleshooting problems with fan rotation in the printer.
Print Speed Issues
Slow Print Speed
Troubleshooting steps for reduced print speed.
Option Unit Recognition Issues
Duplex Unit Not Recognized
Troubleshooting when the duplex unit is not recognized.
2nd Tray Unit Not Recognized
Troubleshooting when the 2nd tray unit is not recognized.
LED Head Recognition Issues
LED Head Missing Errors
Troubleshooting errors related to missing or unrecognized LED heads.
Toner Cartridge Recognition Issues
Consumables Errors
Troubleshooting errors related to consumable installation.
Toner Sensor Errors
Troubleshooting errors related to the toner sensor.
Pale Color Output
Color Output is Pale
Troubleshooting steps when color output is pale.
Dirty Background Output
Partly Dirty Background
Troubleshooting for partly dirty backgrounds in print output.
Totally Dirty Background
Troubleshooting for totally dirty backgrounds in print output.
Blank Page Output
Blank Page Issues
Troubleshooting steps for blank pages in print output.
Vertical Line Output
Thin Vertical Lines (Color)
Troubleshooting thin vertical lines with color in print output.
Thin Vertical Lines (No Color)
Troubleshooting thin vertical lines without color in print output.
Cyclic Print Trouble
Vertical Cyclic Print Issues
Troubleshooting cyclic print defects and periodicity.
Color Registration Issues
Color Registration Wide
Troubleshooting wide color registration in print output.
Color Drift Observed
Addressing color drift issues after adjustment tests.
Solid Black Print Issues
Solid Black Output
Troubleshooting issues with solid black print output.
Network Troubleshooting
Cannot Print from Utility
Troubleshooting network issues preventing utility printing.
Basic Fax Troubleshooting
Fax Dialing and Communication Problems
Troubleshooting fax dialing and communication errors.
Fax Image Quality and Transmission Issues
Troubleshooting poor fax image quality and transmission.
Fax Operation Issues
Troubleshooting common fax operation problems.
Fax Reception and Connectivity Issues
Local MFP Reception Problems
Troubleshooting issues with the MFP receiving faxes.
Document Quality Issues
Addressing issues with received fax document quality.
Delayed Transmission Issues
Troubleshooting delayed fax transmission settings.
Polling and PBX Connectivity
Troubleshooting fax polling and PBX connectivity.
Distorted Fax Issues
Troubleshooting issues with distorted fax transmissions.
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