Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for Lenovo 10DR
Summarization of Contents
Important safety information
Service and upgrades
Guidance on servicing and upgrading the computer, emphasizing authorized personnel.
Static electricity prevention
Precautions to prevent damage from static electricity when handling computer components.
Power cords and power adapters
Guidelines for safe use and handling of power cords and adapters.
Extension cords and related devices
Recommendations for using extension cords and power strips safely.
Plugs and outlets
Safety advice on using electrical outlets and plugs with the computer.
External devices
Instructions for connecting and disconnecting external devices safely.
Heat and product ventilation
Precautions for ensuring proper ventilation and preventing overheating.
Operating environment
Recommended environmental conditions for optimal computer performance and longevity.
Laser compliance statement
Safety warnings and precautions related to laser components.
Power supply statement
Warnings regarding the power supply unit and its labels.
Cleaning and maintenance
Instructions for safely cleaning the computer and its components.
Chapter 1. Product overview
Features
Overview of the computer's features and how to view model-specific information.
Microprocessor
Instructions on how to view microprocessor information for different Windows versions.
Memory
Details about the computer's memory module support.
Internal drives
Lists the types of internal drives supported by the computer.
Video subsystem
Information on the computer's video output and graphics card slots.
Audio subsystem
Details about the computer's audio input/output connectors and features.
Connectivity
Information on various connectivity options like PCI Express Fax modem.
System management features
Overview of features for managing the computer system.
Input/Output (I/O) features
Details on the computer's various input and output ports.
Expansion
Describes the available expansion bays and slots for hardware.
Power supply
Information on the different power supply options available.
Security features
Lists the security features available on the computer.
Preinstalled software programs
Details on software programs preinstalled on the computer.
Accessing Lenovo programs on the Windows 7 operating system
Steps to access Lenovo programs via Windows Search or Control Panel.
Accessing Lenovo programs on the Windows 8 or Windows 8.1 operating system
Guide to accessing Lenovo programs on Windows 8/8.1.
An introduction to Lenovo programs
Brief introductions to various Lenovo software programs.
Locations
Information on locating connectors, components, and internal drives.
Locating connectors, controls, and indicators on the front of your computer
Diagrams and descriptions of front panel connectors and controls.
Locating connectors on the rear of your computer
Diagrams and descriptions of rear panel connectors.
Locating components
Illustrates the locations of major internal components.
Locating parts on the system board
Detailed diagram of parts located on the system board.
Locating internal drives
Information on drive bay locations for internal storage devices.
Machine type and model label
Explains the importance of the machine type and model label for support.
Chapter 2. Using your computer
Frequently asked questions
Answers to common questions to help optimize computer use.
Navigating among screens on the Windows 8 and Windows 8.1 operating systems
Instructions for navigating between desktop, Start screen, and apps in Windows 8/8.1.
Navigating on Windows 8
Detailed steps for navigating the Windows 8 interface using pointer or touch.
Navigating on Windows 8.1
Detailed steps for navigating the Windows 8.1 interface using pointer or touch.
Accessing Control Panel on the Windows 8 or Windows 8.1 operating system
Guide to accessing Control Panel in Windows 8/8.1 via desktop or Start screen.
Using Windows shortcut keys
Explanation of Windows logo and context-menu keys for efficient operation.
Using the wheel mouse
Describes the functions of the mouse buttons and wheel.
Adjusting audio
Information about the computer's audio capabilities and setup.
About your computer audio
Details on audio connectors, adapters, and speaker connections.
Setting the volume from the desktop
Steps to adjust system volume using the taskbar icon.
Setting the volume from Control Panel
Instructions to adjust system volume via Control Panel.
Using CDs and DVDs
Information on using CD/DVD drives and media.
Handling and storing CD and DVD media
Guidelines for proper handling and storage of CD/DVD media.
Chapter 3. You and your computer
Accessibility and comfort
Importance of ergonomics and healthy habits for computer use.
Arranging your workspace
Advice on setting up a workspace for optimal comfort and efficiency.
Comfort
Guidelines for achieving a comfortable posture and keyboard/monitor placement.
Glare and lighting
Tips for positioning the monitor to minimize glare and reflections.
Air circulation
Importance of proper air circulation to prevent overheating.
Electrical outlets and cable lengths
Considerations for electrical outlets and cable routing.
Accessibility information
Overview of accessibility features and the Ease of Access Center.
On-screen notification
How on-screen notifications assist hearing-impaired users.
Audio notification
How audio notifications assist visually impaired users.
Narrator
Description of Narrator screen reader and how to open it.
Screen-reader technologies
Information on screen reader technologies and resources.
Speech Recognition
How Speech Recognition allows voice control of the computer.
Customizable text size
How to change text size for better readability.
Magnifier
Using the Magnifier utility to enlarge screen content.
Zoom
Keyboard and touch gestures for zooming in and out.
Screen resolution
Adjusting screen resolution for document readability.
Ease of Access keyboard shortcuts
Table of keyboard shortcuts for accessing Ease of Access features.
Chapter 4. Security
Security features
Overview of available security features like Computrace Agent.
Locking the computer cover
How to use a padlock to secure the computer cover.
Attaching a Kensington-style cable lock
Using a cable lock to secure the computer to a desk or table.
Using passwords
Information on setting passwords for enhanced computer security.
BIOS passwords
Types of BIOS passwords (Power-On, Administrator, Hard Disk).
Windows passwords
Using passwords for login, resource access, and user settings.
Chapter 5. Installing or replacing hardware
Handling static-sensitive devices
Precautions to prevent static-electricity damage when handling components.
Installing or replacing hardware
General instructions for installing or replacing computer hardware.
Installing external options
Steps for connecting and installing external hardware options.
Removing the computer cover
Step-by-step guide to safely remove the computer's outer cover.
Removing and reinstalling the front bezel
Instructions for removing and reattaching the front panel bezel.
Installing or replacing a PCI Express card
Guide for installing or replacing PCI Express cards in available slots.
Installing or replacing a memory module
Instructions for installing or replacing RAM modules.
Replacing the battery
Steps to replace the system's internal battery.
Replacing the primary hard disk drive
Guide for removing and replacing the main hard disk drive.
Replacing the optical drive
Instructions for removing and replacing the CD/DVD drive.
Replacing the power supply assembly
Steps to remove and replace the computer's power supply unit.
Replacing the heat sink and fan assembly
Guide for replacing the CPU heat sink and fan assembly.
Replacing the microprocessor
Instructions for removing and installing the computer's microprocessor.
Replacing the front audio and USB assembly
Steps to replace the front panel audio and USB connectors.
Replacing the rear fan assembly
Guide for removing and replacing the rear chassis fan.
Replacing the WiFi units
Instructions for replacing WiFi adapter card, module, and antenna.
Removing the WiFi adapter card
Steps to remove the WiFi adapter card from its slot.
Removing the WiFi card module
Steps to remove the WiFi card module from the adapter.
Installing the WiFi units
Instructions for installing WiFi components.
Installing or removing the rear WiFi antenna
Guide for installing or removing the rear WiFi antenna.
Removing the rear WiFi antenna
Steps to remove the rear WiFi antenna.
Installing or removing the front WiFi antenna
Guide for installing or removing the front WiFi antenna.
Replacing the keyboard or mouse
Instructions for replacing the keyboard or mouse.
Completing the parts replacement
Final steps after installing or replacing parts, including cover reinstallation.
Chapter 6. Recovery information
Recovery information for the Windows 7 operating system
Details on recovery solutions for Windows 7.
Creating and using recovery media
Guide to creating and using recovery media for system restoration.
Performing backup and recovery operations
Using Rescue and Recovery for backups and restores.
Using the Rescue and Recovery workspace
How to use the Rescue and Recovery workspace for recovery tasks.
Creating and using a rescue medium
Steps to create and use rescue media for recovery.
Reinstalling preinstalled applications and device drivers
How to reinstall preinstalled applications and device drivers.
Reinstalling software programs
Instructions for removing and reinstalling software programs.
Reinstalling device drivers
Guide for reinstalling device drivers for installed options.
Recovery information for the Windows 8 or Windows 8.1 operating system
Details on recovery solutions for Windows 8/8.1.
Refreshing your computer
Steps to refresh the PC without losing personal files.
Resetting your computer to the factory default settings
How to reset the computer to its original factory state.
Using the advanced startup options
Guide to advanced startup options for system recovery.
Chapter 7. Using the Setup Utility program
Starting the Setup Utility program
Steps to launch the BIOS Setup Utility program.
Viewing and changing settings
How to navigate and modify system configuration settings in BIOS.
Using passwords
Information on setting and managing passwords within the Setup Utility.
Password considerations
Guidelines for creating strong passwords for the BIOS.
Power-On Password
Setting a password required at computer startup.
Administrator Password
Setting an administrator password for configuration access.
Hard Disk Password
Setting a password to protect data on the hard disk drive.
Setting, changing, and deleting a password
Procedures for managing BIOS passwords.
Erasing lost or forgotten passwords (clearing CMOS)
Steps to clear BIOS passwords by clearing CMOS.
Enabling or disabling a device
How to enable or disable devices like USB or SATA controllers in BIOS.
Selecting a startup device
How to choose the device the computer boots from.
Selecting a temporary startup device
Procedure for selecting a startup device for a single boot.
Selecting or changing the startup device sequence
How to permanently configure the boot order.
Enabling ErP LPS compliance mode
Setting up the computer for low power consumption.
Exiting the Setup Utility program
Methods to save or discard changes and exit the BIOS utility.
Chapter 8. Updating system programs
Using system programs
Overview of essential system programs like POST and BIOS.
Updating (flashing) the BIOS from a disc
Instructions for updating the BIOS using a bootable disc.
Updating (flashing) the BIOS from your operating system
Guide to updating the BIOS from within the OS.
Recovering from a POST/BIOS update failure
Procedure to recover from failed BIOS updates.
Chapter 9. Preventing problems
Keeping your computer current
How to keep software, drivers, and OS up-to-date.
Getting the latest device drivers for your computer
Steps to download and install updated device drivers from Lenovo.
Updating your operating system
Guide to accessing Microsoft Windows Update for OS updates.
Using System Update
Using the Lenovo System Update program to manage software updates.
Cleaning and maintenance
Topics for keeping the computer in optimal working order.
Basics
Basic points for keeping the computer functioning properly.
Cleaning your computer
Instructions for cleaning computer components like the screen and keyboard.
Optical mouse
Instructions on how to clean an optical mouse.
Display screen
Advice on cleaning monitor screens to reduce dust buildup.
Good maintenance practices
Practices to maintain computer performance and protect data.
Moving your computer
Precautions to take before moving the computer.
Chapter 10. Troubleshooting and diagnostics
Basic troubleshooting
Common computer issues and their verification steps.
Troubleshooting procedure
A systematic approach to diagnosing computer problems.
Troubleshooting
Solutions for specific problems with definite symptoms.
Audio problems
Symptoms and actions for audio-related issues.
CD problems
Symptoms and actions for issues with CD drives and media.
DVD problems
Symptoms and actions for issues with DVD drives and playback.
Keyboard, mouse, or pointing device problems
Troubleshooting steps for keyboard and mouse issues.
Monitor problems
Solutions for common monitor display issues.
Networking problems
Solutions for common Ethernet and wireless network issues.
Option problems
Troubleshooting for installed Lenovo hardware options.
Performance and lockup problems
Addressing issues related to slow performance or system freezes.
Printer problems
Troubleshooting steps for printer not working.
Serial port problems
Solutions for issues accessing the serial port.
Software problems
Steps to resolve issues with software programs.
USB problems
Troubleshooting steps for issues with USB connectors.
Diagnostic programs
Information on using diagnostic tools for hardware testing.
Lenovo Solution Center
Overview of the Lenovo Solution Center for diagnostics and support.
Lenovo ThinkVantage Toolbox
Using ThinkVantage Toolbox for system maintenance and diagnostics.
Chapter 11. Getting information, help, and service
Information resources
Accessing useful resources for computing needs.
Lenovo ThinkVantage Tools
Using ThinkVantage Tools for information and system access.
Help and Support
Accessing Windows Help and Support for assistance.
Safety and Warranty
Understanding safety, warranty, and setup information.
Lenovo Web site
Resources available on the Lenovo website for support and purchases.
Lenovo Support Web site
Information and downloads available on the Lenovo Support website.
Help and service
Information on obtaining help and service for the computer.
Using the documentation and diagnostic programs
Using manuals and diagnostic tools to resolve issues.
Appendix A. Notices
Trademarks
List of trademarks associated with Lenovo and other companies.
Appendix B. Regulatory information
Export classification notice
Information regarding the product's export classification.
Television output notice
Notice related to copyright protection technology for TV output.
Electronic emissions notices
Information on electronic emissions for specific machine types.
Federal Communications Commission Declaration of Conformity
FCC compliance statement and measures to avoid interference.
Korea Class B compliance statement
Compliance statement for Korean Class B digital apparatus.
Japan VCCI Class B compliance statement
Compliance statement for Japanese VCCI Class B digital apparatus.
Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase
Japanese compliance for power-connected products.
Appendix C. WEEE and recycling information
Important WEEE information
Guidelines on WEEE marking and proper disposal of electronic equipment.
Recycling information for Japan
Information on recycling Lenovo computers and monitors in Japan.
Disposing of Lenovo computer components
Information on disposing of computer components responsibly.
Recycling information for Brazil
Recycling information and contact for product disposal in Brazil.
Battery recycling information for Taiwan
Battery recycling information specific to Taiwan.
Battery recycling information for the European Union
Information on battery recycling within the EU.
Appendix D. Restriction of Hazardous Substances Directive (RoHS)
European Union RoHS
Compliance with EU Directive 2011/65/EU regarding hazardous substances.
China RoHS
Information regarding China's RoHS regulations for electronic products.
Turkish RoHS
Compliance with Turkey's directive on hazardous substances in EEE.
Appendix E. China Energy Label
Microcomputer energy efficiency label
Explanation of the China energy efficiency label requirements.
Appendix F. ENERGY STAR model information
ENERGY STAR®
Information about the ENERGY STAR program and its benefits.
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