Lexmark C532N - C Color Laser Printer Troubleshooting Manual

Lexmark™ C53x

Troubleshooting

Guide
Troubleshooting
Checking an unresponsive
printer
If your printer is not responding, make sure:
• The power cord is plugged into the printer and a properly
grounded electrical outlet.
• The electrical outlet is not turned off by any switch or breaker.
• The printer is not plugged into any surge protectors,
uninterrupted power supplies, or extension cords.
• Other electrical equipment plugged into the outlet is working.
• The printer is turned on.
• The printer cable is securely attached to the printer and the
host computer, print server, option, or other network device.
Once you have checked each of these possibilities, turn the printer
off and then back on. This often fixes the problem.

Solving printing problems

Multiple-language PDFs do not print
Cause Solution
1
Documents contain
Open the document you want to print
unavailable fonts.
in Adobe Acrobat.
2
Click the printer icon.
The Print dialog appears.
3
Select Print as image.
4
Click OK.
Control panel display is blank or
displays only diamonds
Cause Solution
Printer self test failed. Turn the printer off, wait about 10 seconds,
and then turn the printer back on.
If Performing Self Test and
Ready do not appear, turn the printer off
and contact Customer Support.
Error message about reading USB
drive appears
USB device may not be For information regarding tested and
supported. approved USB flash memory devices,
see the Lexmark Web site at
www.lexmark.com.

Jobs do not print

Cause Solution
Printer is not ready to Make sure Ready or Power Saver
receive data.
appears on the display before sending a
job to print. Press
to the Ready state.
Specified output (exit) Remove the stack of paper from the
bin is full.
output (exit) bin, and then press
Specified tray is empty. Load media in the tray.
Wrong printer software •
Verify you are using the correct printer
is installed.
software with your printer.
• If you are using a USB port, make sure
you are running Windows 2000,
Windows XP, Windows Server 2003,
or Windows Vista and using
Windows ME, Windows 2000,
Windows XP, Windows Server 2003,
or Windows Vista compatible printer
software.
1
Cause
Internal print server is
not set up properly or is
not connected
properly.
You are using the
wrong USB or Ethernet
cable, or the cable is
not securely
connected.
Confidential and other held jobs do

not print

Cause
Formatting error has occurred.
to return the printer Printer has insufficient memory.
.
Printer has received invalid data. Delete the job.
Solution
Verify that you have properly installed the
print server and configured the printer for
network printing.
For more information about installing a
network printer, click View User's Guide
and Documentation on the Software and
Documentation CD.
Copies of the printer software are also
available on the Lexmark Web site at
www.lexmark.com.
•
Make sure you are using a
recommended cable.
• Make sure the connection is secure.
Solution
•
Print the job. (Only part of
the job may print.)
• Delete the job.
Free up additional printer
memory by scrolling through
the list of held jobs and deleting
some of them.