COMPRO COMPROPVR2 User Manual page 54

ComproPVR User's Guide
If you have switched the blue jumper to another pins set,
you have to switch the red jumper to 2-3 (right) in order
to use remote function.
Why does ComproPVR start by itself?
Some device emits the IR signal around. Please check if
there is any microwave or light could do that. And make
sure as few cable as possible crossing the IR receiver.
Also do not use rechargeable batteries for remote
keypad. And make sure there is no button getting
stocked.
Contacting Compro Technical Support
Before you submit an email for support, please check
support FAQs on our web site.
http://www.comprousa.com
You can download the latest update from our website.
Many issues should be solved on the newer version.
When contacting Compro for technical support, please
use the Compro support request form and provide as
much of the requested information as possible. Please
write the details in order to determine the problem. And
also provide the product serial number (19 digits
numbers) on the PCI card. Please use the form from
http://comprousa.com/support/form.htm
or directly email to support@comprousa.com.
Make sure you include the information of hitting the
button of "E-mail Info" in the System Device in Settings
of ComproPVR in order to determine the problem.
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Note