WYBOT S1 Faq

Questions
Indicator light on charger stays
green
No indicator light on charger
The Cleaner is not turning on. The
switch does not pop back up.
Insufficient working time
The robot keep floting
Robot can not climb the wall
Robot get stuck in the stairs/drain
The rubber bottom and the plastic
plug cap is stripped
Hook broken
The filter basket broken
Not cover the whole pool
Does not work after sometime
using
App is difficult to use
Can not use the App on Android
phone
Lost signal underwater
After running for a period of time,
it will automatically shut down; it
cannot be maintained for more
than 10-15 minutes.
Cleaning effect not well
Haven't been able to contact the
supplier
WYBOT S1 FAQs
Reasons
finish charging or internal driving
kit of the machine defective
charger or indicator light defective
Power on button is stuck
Insufficient power or battery
defective
The filter basket block or the air
enter the machine when cleaning
the walls.
The filter basket block or not install
the foam pads
The firmware is not been updated
or not install the foam pads
Crushed or bent during transport
Machine is overweight after taking
out of pool
Installation error or excessive force
Insufficient working time
The charger or the driving kit
defective
App not been update or App with
erro
Does not down loaded the correct
version App or the Bluetooth and
wifi permissions are not turned on
on the phone.Or Phone not not
support to use the App.
The app can not connect in
underwater
The button stuck or the driving
kit/Battery defective
Dirt too small to collect in the
machine
Lack of staffing during peak season
the customer can not response
Solution
Unplug the charger or change a
new driving kit/machine
Change a new charger
Take the filter box out and toggle
the clear-plastic lever inside the
switch or change a new machine
recharge or change a new driving
kit or machine
Clean the filter basket or free air
before putting the cleaner
underwater.
Clean the filter basket or install the
foam pads
Update the firmware and install the
foam pads
Soak the rubber sheet in hot water
or press it with a heavy object.
Change a new hook
Change a new filter basket
Running the machine more times
Change a new charger or a new
driving kit or a new machine
Update the latest version App or
send the erro info to customer
service center for help
Down loaded the correct version
app ad open the Bluetooth and wifi
permissions
Operate the App after taking the
robot out from the water
Take the filter box out and toggle
the clear-plastic lever inside the
switch or change a new machine
Add cotton balls in the filter basket.
Contact the customer service via
Amazon message center or call our