Category
Questions
How do I wear soundcore P40i?
Wearing
What should I do if I experience discomfort when
wearing for a long time?
What should I do if soundcore P40i's noise
cancellation does not meet my expectations?
What should I do if I experience dizziness and a
sensation of pressure when using the ANC mode?
What should I do if I encounter wind noise while
using soundcore P40i outdoors?
ANC
What should I do if there is background noise while
using ANC mode?
What should I do if there is noise while using
soundcore P40i?
How do I reset soundcore P40i ?
If the earbuds are already connected to two devices,
how do I connect them to another device?
1. Look at the L/R logo on the back of the earbuds to ensure that the left and right earbuds are being worn on the
correct sides. Turn the earbuds while wearing them and find the most comfortable position.
2. Try other sizes of ear tips to ensure the one you're using fits well and creates a tight seal. If one of your earbuds
doesn't fit well, please try a combination of the ear tips, such as medium in the left and large in the right.
3. Take the Fit Test on the soundcore app to check if you're wearing the earbuds in the perfect position.
4. Put the earbuds in your ears and twist until they feel secure in your ears.
1. Try other sizes of ear tips. If one of your earbuds doesn't fit comfortably, please try a combination of ear tips, such as
medium in the left and large in the right.
2. Turn the earbuds while wearing to find the most comfortable position. To check if you're wearing the earbuds in the
perfect position, take the Fit Test on the soundcore app.
3. After wearing your earbuds for a period of time, take a rest so your ears can relax.
1. Try other sizes of ear tips to ensure the ones you're using fit well and create a tight seaI. If one earbud feels stable
and the other does not, try a combination of ear tips such as medium in the left and large in the right.
2. To check if you're wearing the earbuds in the perfect position, take the Fit Test on the soundcore app for more
information. If the earbuds are not worn properly in your ears, you may not experience the best noise cancellation.
3. Make sure you turn on "Active Noise Cancellation". You can check its status in the soundcore app.
4. When using both earbuds for the first time, select "Adaptive Noise Cancelling", so that the most appropriate noise
reduction parameters will be selected according to your ear canals.
5. Test the earbuds in a different environment and with a different Bluetooth device to see if that makes any difference.
Note: In a noisy environment and at high volume, you may feel that the noise cancellation performance is not as strong.
Select "Low Level Noise Cancellation" manually to see if it makes any difference.
1. Open the soundcore app, click on "Settings", and turn on "Wind Noise Reduction" to see if it helps at all.
2. To ensure a good user experience, it is recommended that customers do not activate the wind noise reduction feature
within the app when in environments without wind noise.
1. Since the fitting will cause the noises, please make sure you follow the steps below to wear your earbuds correctly
and stably.
* Look at the L/R logo on the back of the earbuds to ensure that the left and right earbuds are being worn on the
correct sides. Turn the earbuds while wearing them and find the most comfortable position.
* Try other sizes of ear tips to ensure the one you're using fits well and creates a tight seal. If one of your earbuds
doesn't fit well, please try a combination of the ear tips, such as medium in the left and large in the right.
2. Open the app, switch to "Manual Mode", and adjust to "Min Noise Cancellation" or select the corresponding
"Ambient Sound" mode to see if it helps at all.
3. Try these earbuds with a different audio input and Bluetooth device (phone/tablet/etc.) and see if the issue persists.
1. Upgrade your firmware to V1.51 or above.
2. Reset your earbuds per the following steps:
* Place the earbuds into the charging case and ensure that the case remains open.
* Press and hold the button on the back of the charging case for 10 seconds. Keep holding until the LED indicator on
the charging case flashes white rapidly three times. This confirms a successful reset.
It's important to note that when resetting the earbuds, they should be properly connected to the charging case. To ensure
a successful reset, make sure that when the left earbud is put into the case, the left LED of the charging case lights up
white, and when the right earbud is put into the case, the right LED of the charging case lights up white, indicating that
the earphones are in good contact with the charging pins.
3. Test your earbuds with a different Bluetooth device in a different enviroment to see if the problem still persists or
not.
1. Place the earbuds into the charging case and ensure that the case remains open.
2. Press and hold the button on the back of the charging case for 10 seconds. Keep holding until the LED indicator on
the charging case flashes white rapidly three times. This confirms a successful reset.
It's important to note that when resetting the earbuds, they should be properly connected to the charging case. To ensure
a successful reset, make sure that when the left earbud is put into the case, the left LED of the charging case lights up
white, and when the right earbud is put into the case, the right LED of the charging case lights up white, indicating that
the earphones are in good contact with the charging pins.
If the LED indicator on the charging case does not light up, please check the following:
1. Ensure that the charging case and earbuds are firmly connected.
2. Confirm that both the charging case and the earbuds have sufficient power.
3. Clean the charging pins using a dry cloth to remove any dirt or debris that may hinder the charging process.
There are two methods.
Method 1:
Disconnect a single Bluetooth connection:
1. Turn off the Bluetooth on the Bluetooth device itself.
2. Access the Bluetooth settings on one device and disconnect the earbuds from the list of available devices.
Then, you can press and hold both the left and right earbuds simultaneously for 5 seconds. This action will put the
earbuds into the pairing state.
Method 2:
Disconnect the Bluetooth connection between the earbuds and both devices:
1. Place the earbuds into the charging case and ensure that the case remains open. Then, press and hold the button on
the back of charging case for 3 seconds. This will put the earbuds into the pairing state.
Answers
Need help?
Do you have a question about the Soundcore P40i and is the answer not in the manual?
Questions and answers