Epson WF-M4619 Series User Manual
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Epson WF-M4619 Series User Manual

Epson WF-M4619 Series User Manual

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Questo manuale d'istruzione è fornito da trovaprezzi.it. Scopri tutte le offerte per
Pro WF-M4619DWF
User's Guide
o cerca il tuo prodotto tra le
Printing
Copying
Scanning
Faxing
Maintaining the Printer
Solving Problems
migliori offerte di Stampanti
Epson WorkForce
NPD7163-00 EN

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  • Page 1 Questo manuale d’istruzione è fornito da trovaprezzi.it. Scopri tutte le offerte per Epson WorkForce Pro WF-M4619DWF o cerca il tuo prodotto tra le migliori offerte di Stampanti User's Guide Printing Copying Scanning Faxing Maintaining the Printer Solving Problems NPD7163-00 EN...

  • Page 2: Table Of Contents

    Printing Using a Cloud Service....76 Guide to the Control Panel Registering to Epson Connect Service from the Control Panel......76 Control Panel.
  • Page 3 Copying Originals..... . . 79 Faxing Copying on 2-Sides..... . 79 Before Using Fax Features.
  • Page 4 Installing the Applications Separately..135 Connection Report..... .227 Adding a Genuine Epson Printer (for Mac OS Connecting a Smart Device and Printer Directly Only).
  • Page 5 ADF Specifications..... .274 Contacting Epson Support....366 Fax Specifications.

  • Page 6: Guide To This Manual

    Guide to This Manual Introduction to the Manuals......... . . 7 Searching for Information.

  • Page 7: Introduction To The Manuals

    Searching for Information Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. ❏ Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.

  • Page 8: Printing Only The Pages You Need

    Guide to This Manual > > About This Manual Marks and Symbols ❏ Mac OS: Hold down the command key, and then press ←. Printing Only the Pages You Need You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you want to print in Pages in Pages to Print.

  • Page 9: Notes On Screenshots And Illustrations

    Guide to This Manual > > About This Manual Operating System References Related Information & Links to related sections. Provides Web Movie Manuals of the operating instructions. See the related information link. Notes on Screenshots and Illustrations ❏ Screenshots of the printer driver are from Windows 10 or macOS High Sierra (10.13). The content displayed on the screens varies depending on the model and situation.

  • Page 10: Trademarks

    Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)

  • Page 11: Important Instructions

    Important Instructions Safety Instructions..........12 Printer Advisories and Warnings.

  • Page 12: Safety Instructions

    ❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols/ ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

  • Page 13: Printer Advisories And Warnings

    Important Instructions > > Printer Advisories and Warnings Advisories and Warnings for Using the Printer Printer Advisories and Warnings Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference. Advisories and Warnings for Setting Up the Printer ❏...

  • Page 14: Advisories And Warnings For Using The Touchscreen

    Important Instructions > Notes on the Administrator Password ❏ Always turn the printer off using the button. Do not unplug the printer or turn off the power at the outlet until the light stops flashing. ❏ If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical outlet.

  • Page 15: Default Value Of The Administrator Password

    Important Instructions > > Notes on the Administrator Password Initializing the Administrator Password Default Value of the Administrator Password The default value of the administrator password is printed on the label on the product itself, such as the one shown. The position where the label is attached depends on the product, such as the side where the cover is opened, the back, or the bottom.

  • Page 16: Important Instructions

    Important Instructions > Protecting Your Personal Information Protecting Your Personal Information When you give the printer to someone else or dispose of it, erase all the personal information stored in the printer's memory by selecting Settings > Restore Default Settings > Clear All Data and Settings on the control panel.

  • Page 17: Part Names And Functions

    Part Names and Functions Front............18 Inside.

  • Page 18: Front

    Part Names and Functions > Front Front ADF (Automatic Document Feeder) cover Open when removing jammed originals in the ADF. ADF input tray Feeds originals automatically. ADF edge guide Feeds originals straight into the printer. Slide to the edge of the originals.

  • Page 19: Inside

    Part Names and Functions > Inside Paper cassette Loads paper. Document cover Blocks external light while scanning. Scanner glass Place the originals. You can place the originals that are not fed from the ADF such as envelopes or thick books. Control panel Allows you to make settings and perform operations on the printer.

  • Page 20: Rear

    Part Names and Functions > Rear Ink cartridge holder Install the ink cartridge. Ink is ejected from the print head nozzles underneath. Rear Maintenance box cover Remove when replacing the maintenance box. The maintenance box is a container that collects a very small amount of surplus ink during cleaning or printing.

  • Page 21: Guide To The Control Panel

    Guide to the Control Panel Control Panel........... . . 22 Home Screen Configuration.

  • Page 22: Control Panel

    Guide to the Control Panel > Control Panel Control Panel Turns the printer on or off. Unplug the power cable after checking that the power light is off. Displays the Supply Status screen. You can check the approximate ink levels and the approximate service life of the maintenance box.

  • Page 23: Home Screen Configuration

    Guide to the Control Panel > Home Screen Configuration Home Screen Configuration Displays the Supply Status screen. You can check the approximate ink levels and the approximate service life of the maintenance box. You can also replace the ink cartridge or print the Supply Status Sheet.

  • Page 24: Guide To The Network Icon

    Guide to the Control Panel > > Home Screen Configuration Guide to the Network Icon Displays each menu. ❏ Copy Allows you to copy documents. ❏ Scan Allows you to scan documents and save them to a memory device or a computer. ❏...

  • Page 25: Menu Screen Configuration

    Guide to the Control Panel > Menu Screen Configuration Menu Screen Configuration Returns to the previous screen. Switches the list of settings using the tabs. The Advanced Settings tab displays other items that you can set as necessary. Displays the list of setting items. When is displayed, you view additional information by selecting the icon.

  • Page 26: Entering Characters

    Guide to the Control Panel > Viewing Animations Entering Characters You can enter characters and symbols by using on-screen keyboard when you make network settings and so on. Indicates the character count. Moves the cursor to the input position. Switches between upper case and lower case. Switches the character type.
  • Page 27 Guide to the Control Panel > Viewing Animations ❏ Select How To at the bottom of the operation screen: Displays the context-sensitive animation.

  • Page 28: Loading Paper

    Loading Paper Paper Handling Precautions......... . 29 Paper Size and Type Settings.

  • Page 29: Paper Handling Precautions

    Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.

  • Page 30: List Of Paper Type

    Photo Quality Ink Jet Epson Photo Quality Ink Jet For smart devices, these media types can be selected when printing using Epson Smart Panel. Loading Paper You can load paper or envelopes by referring to the animations displayed on the printer's LCD screen.

  • Page 31: Loading Pre-Punched Paper

    Loading Paper > > Loading Paper Loading Pre-punched Paper Select , and then select How To > Load paper. If you want to stop viewing the animation, close the screen. Loading Pre-punched Paper Load a single sheet of pre-punched paper in the paper cassette. Paper size: A4, B5, A5, A6, Letter, Legal ❏...

  • Page 32: Loading Long Papers

    Loading Paper > > Loading Paper Loading Long Papers Loading Long Papers When loading paper longer than legal size, extend the output tray and then raise it. Extend the paper cassette, and then slide the edge guides to their maximum positions.
  • Page 33 Loading Paper > > Loading Paper Loading Long Papers With the printable side facing down, load a single sheet of paper that does not extend beyond the triangle symbol at the end of the cassette. Slide the edge guide to the edge of the paper. While holding the paper steady with your hands, insert the paper cassette until it clicks.
  • Page 34 Loading Paper > > Loading Paper Loading Long Papers Lower the output tray. Select User-Defined as the paper size setting. ❏ Make sure the end of the paper is cut perpendicularly. A diagonal cut may cause paper feed problems. ❏ If the paper is curled, flatten it or curl it slightly in the opposite direction before loading. Printing on curled paper may cause paper jams and smears on the printout.

  • Page 35: Placing Originals

    Placing Originals Placing Originals..........36 Originals that are not Supported by the ADF.

  • Page 36: Placing Originals

    Placing Originals > Placing Originals Placing Originals Place originals on the scanner glass or the ADF. You can place multiple originals in the ADF. If auto duplex scanning is available, you can scan both sides of the originals at the same time. See the link below for the specifications of the ADF. “ADF Specifications”...

  • Page 37: Originals That Are Not Supported By The Adf

    Placing Originals > Originals that are not Supported by the ADF When using the ADF Important: ❏ Do not load originals above the line just under the triangle symbol inside the ADF edge guide. ❏ Do not add originals while scanning. Related Information “Originals that are not Supported by the ADF”...

  • Page 38: Inserting And Removing A Memory Device

    Inserting and Removing a Memory Device Inserting and Removing an External USB Device......39 Sharing Data on a Memory Device.

  • Page 39: Inserting And Removing An External Usb Device

    Inserting and Removing a Memory Device > Sharing Data on a Memory Device Inserting and Removing an External USB Device You can insert an external USB device into the external interface USB port by referring to the animations displayed on the printer's LCD screen. Select , and then select How To >...
  • Page 40 Inserting and Removing a Memory Device > Sharing Data on a Memory Device Mac OS Select a corresponding device icon. The data on the external storage device is displayed. Note: ❏ To remove a memory device, drag and drop the device icon to the trash icon. Otherwise, data on the shared drive may not be displayed correctly when another memory device is inserted.

  • Page 41: Printing

    Printing Printing Documents..........42 Printing on Envelopes.

  • Page 42: Printing Documents

    Printing > > Printing Documents Printing from a Computer - Windows Printing Documents Printing from a Computer - Windows Printing Using Easy Settings Note: Operations may differ depending on the application. See the application's help for details. 1. Load paper in the printer. “Loading Paper”...
  • Page 43 Printing > > Printing Documents Printing from a Computer - Windows 6. Change the settings as necessary. See the menu options for the printer driver for details. Note: ❏ You can also see the online help for explanations of the setting items. Right-clicking an item displays Help. ❏...
  • Page 44 Printing > > Printing Documents Printing from a Computer - Windows Quality: Select the pint quality you want to use for printing. Available settings depend on the paper type you select. Selecting High provides higher quality printing, but the printing speed may be slower. 2-Sided Printing: Allows you to perform 2-sided printing.
  • Page 45 Printing > > Printing Documents Printing from a Computer - Windows Ink Levels: Displays the approximate ink level. More Options Tab Printing Presets: Add/Remove Presets: You can add or remove your own presets for frequently used print settings. Select the preset you want to use from the list.
  • Page 46 Opens the Job Arranger Lite window. Here you can open and edit previously saved data. EPSON Status Monitor 3: Opens the EPSON Status Monitor 3 window. Here you can confirm the status of the printer and the consumables. Monitoring Preferences:...
  • Page 47 Changes the language to be used on the printer driver window. To apply the settings, close the printer driver, and then open it again. Software Update: Starts EPSON Software Updater to check for the latest version of applications on the Internet. Online Order: Allows you to access the site where you can purchase Epson's ink cartridges.

  • Page 48: Printing On 2-Sides

    ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.

  • Page 49: Printing A Booklet

    ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.

  • Page 50: Printing Several Pages On One Sheet

    Printing > > Printing Documents Printing from a Computer - Windows 4. When printing data that has a lot of photos and images, click Print Density, and then make the appropriate settings, and then click OK. When setting Print Density, you can adjust print density according to the document type. Note: Printing may be slow depending on the combination of options selected for Select Document Type in the Print Density Adjustment window and for Quality on the Main tab.

  • Page 51: Printing To Fit The Paper Size

    Printing > > Printing Documents Printing from a Computer - Windows Related Information “Loading Paper” on page 30 & “Printing Using Easy Settings” on page 62 & Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting. 1.

  • Page 52: Printing One Image On Multiple Sheets For Enlargement (Creating A Poster)

    Printing > > Printing Documents Printing from a Computer - Windows Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. 1. On the printer driver's More Options tab, select the document size from the Document Size setting. 2.

  • Page 53: Making Posters Using Overlapping Alignment Marks

    Printing > > Printing Documents Printing from a Computer - Windows Note: This feature is not available with 2-sided printing. 1. On the printer driver's Main tab, select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster as the Multi-Page setting.
  • Page 54 Printing > > Printing Documents Printing from a Computer - Windows 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks. 2.
  • Page 55 Printing > > Printing Documents Printing from a Computer - Windows 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks). 4. Tape the sheets together from the back. 5.
  • Page 56 Printing > > Printing Documents Printing from a Computer - Windows 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks. 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 57 Printing > > Printing Documents Printing from a Computer - Windows 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.

  • Page 58: Printing With A Header And Footer

    Printing > > Printing Documents Printing from a Computer - Windows 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. 1.
  • Page 59 Printing > > Printing Documents Printing from a Computer - Windows 2. Settings, and then select the items you want to print and then click OK. Note: ❏ To specify the first page number, select Page Number from the position you want to print in the header or footer, and then select the number in Starting number.

  • Page 60: Printing Multiple Files Together

    Printing > > Printing Documents Printing from a Computer - Windows Related Information “Loading Paper” on page 30 & “Printing Using Easy Settings” on page 62 & Printing Multiple Files Together Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job.

  • Page 61: Adjusting The Print Tone

    Printing > > Printing Documents Printing from a Computer - Windows Adjusting the Print Tone You can adjust the tone used in the print job. These adjustments are not applied to the original data. 1. On the printer driver's More Options tab, select the method of tone correction from the Tone Correction setting.

  • Page 62: Printing Clear Bar Codes

    You can print a bar code clearly and make it easy to scan. Only enable this feature if the bar code you printed cannot be scanned. You can use this feature under the following conditions. ❏ Paper Type: Plain paper, Letterhead, Recycled, Color, Preprinted, High Quality Plain Paper, Thick paper, Epson Photo Quality Ink Jet, Epson Matte, or Envelope ❏ Quality: Standard 1.
  • Page 63 If the Print Settings menu is not displayed on macOS Catalina (10.15) or later, macOS High Sierra (10.13), macOS Sierra (10.12), OS X El Capitan (10.11), OS X Yosemite (10.10), OS X Mavericks (10.9), the Epson printer driver has not been installed correctly. Enable it from the following menu.
  • Page 64 Inverts an image to print as it would appear in a mirror. Menu Options for Color Matching ColorSync/EPSON Color Controls: Select the method for color adjustment. These options adjusts colors between the printer and the computer display to minimize the difference in tone.
  • Page 65 Printing > > Printing Documents Printing from a Computer - Mac OS Pages to Print: Select to print only odd pages or even pages. Page Order: Select to print from the top or the last page. Scale to fit paper size: Prints to fit to the paper size you loaded.
  • Page 66 Printing > > Printing Documents Printing from a Computer - Mac OS Adding Printing Presets for Easy Printing If you create your own preset of frequently used print settings on the printer driver, you can print easily by selecting the preset from the list. 1.
  • Page 67 Printing > > Printing Documents Printing from a Computer - Mac OS 2. Select the bindings in Two-sided Printing. 3. Select the type of original in Document Type. Note: ❏ Printing may be slow depending on the Document Type setting. ❏...
  • Page 68 Printing > > Printing Documents Printing from a Computer - Mac OS “Printing Using Easy Settings” on page 62 & Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting. 1.
  • Page 69 Printing > > Printing Documents Printing from a Computer - Mac OS Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. Note: Operations differ depending on the application. See the application's help for details. 1.

  • Page 70: Printing Documents From Smart Devices (Ios)

    1. Set up your printer for wireless printing. 2. If Epson Smart Panel is not installed, install it. “Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 246 3. Connect your smart device to the wireless router.

  • Page 71: Printing Documents From Smart Devices (Android)

    1. Set up your printer for wireless printing. 2. If Epson Smart Panel is not installed, install it. “Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 246 3. Connect your smart device to the wireless router.
  • Page 72 You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v7.0 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.

  • Page 73: Printing On Envelopes

    Printing > > Printing Photos Printing JPEG Files from a Memory Device Printing on Envelopes Printing on Envelopes from a Computer (Windows) 1. Load envelopes in the printer. “Loading Paper” on page 30 2. Open the file you want to print. 3.

  • Page 74: Printing Tiff Files From A Memory Device

    Printing > > Printing Photos Printing TIFF Files from a Memory Device 3. Select JPEG. 4. Select the file, and then proceed to the next screen. 5. Tap Menu Options for JPEG Settings (Select Photo Menu): Make settings for ordering, selecting, and deselecting image data. Paper Setting: Specify the paper source settings which you want to print on.

  • Page 75: Printing Web Pages

    1. Set up your printer for wireless printing. 2. If Epson Smart Panel is not installed, install it. “Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 246 3. Connect your smart device to the same wireless network as your printer.

  • Page 76: Printing Using A Cloud Service

    Printing Using a Cloud Service By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in Epson Connect.
  • Page 77 Printing > > Printing Using a Cloud Service Registering to Epson Connect Service from the Control Panel 3. Follow the instructions on the registration sheet to register the printer.

  • Page 78: Copying

    Copying Available Copying Methods......... . . 79 Basic Menu Options for Copying.

  • Page 79: Available Copying Methods

    Copying > > Available Copying Methods Copying on 2-Sides Available Copying Methods Place the originals on the scanner glass or the ADF, and then select the Copy menu on the home screen. Copying Originals You can copy fixed size or custom size originals in monochrome. 1.

  • Page 80: Copying By Enlarging Or Reducing

    Copying > > Available Copying Methods Copying Multiple Originals onto One Sheet 2. Select Copy on the home screen. 3. Select the Copy tab, and then select (2-Sided) , and then select the 2-sided menu option you want to perform. 4.

  • Page 81: Copying In Page Order

    Copying > > Available Copying Methods Copying in Page Order ❏ Readable Direction ❏ Left Direction Important: If you want to copy originals that are not supported by the ADF, use the scanner glass. “Originals that are not Supported by the ADF” on page 37 Note: You can also place the originals on the scanner glass.

  • Page 82: Copying Originals Using Good Quality

    Copying > Basic Menu Options for Copying Copying Originals Using Good Quality You can copy originals without shadows and punched holes. 1. Place the originals. “Placing Originals” on page 36 2. Select Copy on the home screen. 3. Select the Advanced Settings tab, and then enable Remove Shadow or Remove Punch Holes or adjust the image quality in Image Quality.

  • Page 83: (2-Sided)

    Copying > Advanced Menu Options for Copying (2-Sided): Select 2-sided layout. ❏ 1→1-Sided Copies one side of an original onto a single side of paper. ❏ 1→2-Sided Copies two single-sided originals onto both sides of a single sheet of paper. Select the orientation of your original and the binding position of the paper.

  • Page 84: Original Size

    Copying > Advanced Menu Options for Copying ❏ Reduce to Fit Paper Copies the scanned image at a smaller size than the Reduce/Enlarge value to fit within the paper size. If the Reduce/Enlarge value is larger than the paper size, data may be printed beyond the edges of the paper.

  • Page 85: Orientation (Original)

    Copying > Advanced Menu Options for Copying Orientation (Original): Select the orientation of your original. Image Quality: Adjust image settings. ❏ Contrast Adjust the difference between the bright and dark parts. ❏ Sharpness Adjust the outline of the image. ❏ Remove Background Adjust the density of the background color.

  • Page 86: Scanning

    Scanning Available Scanning Methods......... . 87 Scanning Originals to a Network Folder.

  • Page 87: Available Scanning Methods

    Scanning Directly from Smart Devices You can save scanned images directly to a smart device such as a smart phone or tablet by using the Epson Smart Panel application on the smart device. “Scanning Originals to a Smart Device” on page 99 Scanning Originals to a Network Folder Check the following before scanning.

  • Page 88: Destination Menu Options For Scanning To A Network Folder

    Scanning > > Scanning Originals to a Network Folder Destination Menu Options for Scanning to a Network Folder Note: Make sure the printer's Date/Time and Time Difference settings are correct. Access the menus from Settings > General Settings > Basic Settings > Date/Time Settings. 1.

  • Page 89: Scan Menu Options For Scanning To A Folder

    Scanning > > Scanning Originals to a Network Folder Scan Menu Options for Scanning to a Folder Scan Menu Options for Scanning to a Folder Note: The items may not be available depending on other settings you made. Color Mode: Select whether to scan in color or in monochrome.

  • Page 90: Scanning Originals To An Email

    Scanning > Scanning Originals to an Email Remove Punch Holes: Remove the punch holes that appear in the scanned image. You can specify the area to erase the punch holes by entering a value in the box on the right. ❏...

  • Page 91: Recipient Menu Options For Scanning To An Email

    Scanning > > Scanning Originals to an Email Scan Menu Options for Scanning to an Email 4. Select Scan Settings tab, and then check settings such as the save format, and change them if necessary. “Scan Menu Options for Scanning to an Email” on page 91 5.
  • Page 92 Scanning > > Scanning Originals to an Email Scan Menu Options for Scanning to an Email Scan Area: Select the scan area. To crop the white space around the text or image when scanning, select Auto Cropping. To scan at the maximum area of the scanner glass, select Max Area. ❏...

  • Page 93: Scanning Originals To A Computer

    ❏ Epson Scan 2 (application required to use the scanner feature) See the following to check for installed applications. Windows 11: Click the start button, and then check the All apps > Epson Software folder > Epson ScanSmart, and the EPSON folder > Epson Scan 2.

  • Page 94: Scanning Originals To A Memory Device

    Scanning > > Scanning Originals to a Memory Device Advanced Menu Options for Scanning to a Memory Device Scanning Originals to a Memory Device 1. Place the originals. “Placing Originals” on page 36 2. Insert a memory device into the printer. “Inserting and Removing an External USB Device”...

  • Page 95: Scanning Originals To The Cloud

    Add the time to the file name. Clear All Settings Resets the scan settings to their defaults. Scanning Originals to the Cloud Before using this feature, make settings using Epson Connect. See the following Epson Connect portal website for details. https://www.epsonconnect.com/...

  • Page 96: Scan Options For Scanning To The Cloud

    Scanning > > Scanning Originals to the Cloud Advanced Menu Options for Scanning to the Cloud http://www.epsonconnect.eu (Europe only) 1. Place the originals. “Placing Originals” on page 36 2. Select Scan > Cloud on the control panel. 3. Select on the top of the screen, and then select a destination. 4.

  • Page 97: Scanning Using Wsd

    Scanning > > Scanning Using WSD Setting Up a WSD Port Remove Shadow: Remove the shadows of the original that appear in the scanned image. ❏ Surround: Remove the shadows at the edge of the original. ❏ Center: Remove the shadows of the binding margin of the booklet. Remove Punch Holes: Remove the punch holes that appear in the scanned image.
  • Page 98 Note: The printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the network screen. You can check the printer's name set on the network from the printer's control panel or by printing a network status sheet.

  • Page 99: Scanning Originals To A Smart Device

    Select the printer name when using with WSD. Scanning Originals to a Smart Device Note: Before scanning, install Epson Smart Panel on your smart device. 1. Place the originals. “Placing Originals” on page 36 2. Start Epson Smart Panel on your smart device.

  • Page 100: Faxing

    Faxing Before Using Fax Features......... . . 101 Overview of this Printer's Fax Features.

  • Page 101: Before Using Fax Features

    Faxing > > Overview of this Printer's Fax Features Feature: Sending Faxes Before Using Fax Features Check the following before you start using the fax features. ❏ The printer and the phone line, and (if it is being used) the phone machine are connected correctly ❏...

  • Page 102: Feature: Receiving Faxes

    Faxing > > Overview of this Printer's Fax Features Feature: PC-FAX Send/Receive (Windows/Mac OS) Using Fax Send Settings when Sending a Fax You can use Fax Send Settings such as Direct Send (to send a large document stably) or Send Fax Later (to send a fax at a time you specified).

  • Page 103: Features: Various Fax Reports

    Faxing > > Overview of this Printer's Fax Features Features: Other Useful Features “Enabling Sending Faxes from a Computer” on page 334 “Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 247 “Application for Sending Faxes (PC-FAX Driver)” on page 248 “Sending a Fax from a Computer”...

  • Page 104: Sending Faxes Using The Printer

    Faxing > > Sending Faxes Using the Printer Selecting Recipients Receiving Faxes After Dialing After dialing to another fax machine, you can receive documents from that fax machine. “Receiving Faxes by Making a Phone Call” on page 109 “Polling Receive:” on page 113 Sending Faxes Using the Printer You can send faxes by entering fax numbers for recipients on the printer's control panel.

  • Page 105: Related Information

    Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes Selecting the recipients from the contacts list Select Contacts, select recipients you want to send, and then select Close. If the recipient you want to send to has not been registered in Contacts yet, select Add Entry and register it.

  • Page 106: Sending Faxes Dialing From The External Phone Device

    Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes 6. Select Start Sending. Otherwise, select Cancel Note: The image quality of a sent fax may be different from what you previewed depending on the capability of the recipient machine.

  • Page 107: Receiving Faxes On The Printer

    Faxing > Receiving Faxes on the Printer 5. Select the Time field, enter the time you want to send the fax, and then select OK. 6. Select OK to apply the settings. You can also make settings such as the resolution and the sending method as necessary. 7.

  • Page 108: Receiving Incoming Faxes

    Faxing > > Receiving Faxes on the Printer Receiving Incoming Faxes Received faxes are printed in the printer's initial settings. When you want to check the status of the fax settings, print a Fax Settings List by selecting Fax > (More) >...

  • Page 109: Receiving Faxes By Making A Phone Call

    Faxing > > Receiving Faxes on the Printer Receiving Faxes by Making a Phone Call ❏ Using the line for faxing only (external telephone is not necessary) ❏ Using the line for faxing mainly, and sometimes phoning Receiving Faxes Without an External Phone Device The printer automatically switches to receive faxes when the number of rings you set in Rings to Answer is complete.

  • Page 110: Viewing Received Faxes Saved In The Printer On The Lcd Screen

    Faxing > > Receiving Faxes on the Printer Viewing Received Faxes Saved in the Printer on the LCD Screen 4. Enter the fax number. “Selecting Recipients” on page 104 Note: When Security Settings > Direct Dialing Restrictions is set to On, you can only select fax recipients from the contact list or the sent fax history.

  • Page 111: Menu Options For Faxing

    Faxing > > Menu Options for Faxing Fax Settings 5. Select whether to print or delete the document you have viewed, and then follow the on-screen instructions. Important: If the printer runs out of memory, receiving and sending faxes is disabled. Delete documents that you have already read or printed.
  • Page 112 Faxing > > Menu Options for Faxing Fax Settings Sharpness: Enhances or defocuses the outline of the image. + enhances the sharpness, and - defocuses the sharpness. ADF Continuous Scan: Sending faxes by placing originals one by one, or by placing originals by size, you can send them as one document at their original sizes.

  • Page 113: More

    Faxing > > Menu Options for Faxing More Transmission Report: Prints a transmission report after you send the fax. Print on Error prints a report only when an error occurs. When Attach Fax image to report has been set in Settings > General Settings > Fax Settings >...

  • Page 114: Menu Options For Inbox

    Faxing > Menu Options for Inbox Fax Settings: Accesses Settings > General Settings > Fax Settings. Access the setting menu as a printer administrator. “Fax Settings” on page 260 Menu Options for Inbox You can access the Inbox where the received faxes are stored by tapping this icon. When there are received faxes that have not been read, the number of unread documents is displayed on the Open Inbox (XX Unread) (Inbox Menu)

  • Page 115: Using Other Faxing Features

    Faxing > > Using Other Faxing Features Printing Fax Report Manually preview screen ❏ : Reduces or enlarges. ❏ : Rotates the image to the right by 90 degrees. ❏ : Moves the screen in the direction of the arrows. ❏...

  • Page 116: Sending A Fax From A Computer

    “Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 247 “Application for Sending Faxes (PC-FAX Driver)” on page 248 ❏ If the FAX Utility is not installed, install the FAX Utility using the EPSON Software Updater (application for updating software).
  • Page 117 Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Windows) 6. When you want to send other documents in the same fax transmission, select Add documents to send checkbox. The screen for adding documents is displayed when you click Next in step 9. 7.

  • Page 118: Sending Documents Created Using An Application (Mac Os)

    Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Mac OS) ❏ When you have selected Attach a cover sheet checkbox, specify the content of the cover sheet in the Cover Sheet Settings window. Select a cover sheet from samples in the Cover Sheet list.
  • Page 119 Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Mac OS) 4. Make settings for each item. ❏ Specify 1 in Number of copies. Even if you specify 2 or more, only 1 copy is sent. ❏...

  • Page 120: Receiving Faxes On A Computer

    ❏ Check if the FAX Utility has been installed and the FAX Utility settings have been made before using this feature. “Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 247 ❏ If the FAX Utility is not installed, install the FAX Utility using the EPSON Software Updater (application for updating software).

  • Page 121: Checking For New Faxes (Mac Os)

    Faxing > > Receiving Faxes on a Computer Checking for New Faxes (Mac OS) 1. Check the icon. ❏ : Standing by. ❏ : Checking for new faxes. ❏ : Importing new faxes is complete. 2. Right-click the icon, and then click View Receiving Fax Record. The Receiving Fax Record screen is displayed.

  • Page 122: Canceling The Feature That Saves Incoming Faxes To The Computer

    Faxing > > Receiving Faxes on a Computer Canceling the Feature that Saves Incoming Faxes to the Computer ❏ Notification that new faxes have been received Select the Notify me of new faxes via a dock icon in the Fax Receive Monitor > Preferences in the FAX Utility, the fax receive monitor icon on the Dock jumps to notify you that new faxes have arrived.

  • Page 123: Maintaining The Printer

    Maintaining the Printer Checking the Status of Consumables........124 Improving Print, Copy, Scan, and Fax Quality.

  • Page 124: Checking The Status Of Consumables

    Enable EPSON Status Monitor 3. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > EPSON Status Monitor ❏...
  • Page 125 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Adjusting the Print Quality ❏ If you cannot see any broken lines or missing segments as in the following "OK" pattern, the nozzles are not clogged. Select to proceed to the next adjustment. 5.

  • Page 126: Checking And Cleaning The Print Head

    We recommend turning off the printer by using the button. If print quality has still not improved, contact Epson support. ❏ To prevent the print head from drying out, do not unplug the printer while the power is on.

  • Page 127: Preventing Nozzle Clogging

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Aligning the Print Head ❏ If you cannot see any broken lines or missing segments as in the following "OK" pattern, the nozzles are not clogged. Print head cleaning is not necessary. Select to exit.

  • Page 128: Cleaning The Paper Path For Ink Smears

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Scanner Glass ❏ Horizontal Alignment: Select this if you see horizontal banding at regular intervals. 4. Follow the on-screen instructions to load paper and print the alignment pattern. Cleaning the Paper Path for Ink Smears When the printouts are smeared or scuffed, clean the roller inside.

  • Page 129: Cleaning The Adf

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 2. Use a soft, dry, clean cloth to clean the surface of the scanner glass. Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it.
  • Page 130 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF Important: ❏ Using a dry cloth may damage the surface of the roller. ❏ Use the ADF after the roller has dried. 3. Close the ADF cover, and then open the document cover. 4.

  • Page 131: Cleaning The Translucent Film

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Translucent Film Cleaning the Translucent Film When the printout is not improved after aligning the print head or cleaning the paper path, the translucent film inside the printer may be smeared. Items required: ❏...
  • Page 132 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Translucent Film Important: Be careful not to touch the rail (B). Otherwise, you may not be able to print. Do not wipe off the grease on the rail, because this is necessary for operations.

  • Page 133: Cleaning The Printer

    Maintaining the Printer > Cleaning the Printer Cleaning the Printer If the components and the case are dirty or dusty, turn off the printer and clean them using a soft, clean cloth that has been dampened with water. If you cannot remove the dirt, try adding a small amount of mild detergent to the damp cloth.

  • Page 134: Saving Power

    Maintaining the Printer > Installing or Uninstalling Applications Separately Saving Power The printer enters sleep mode or turns off automatically if no operations are performed for a set period. You can adjust the time before power management is applied. Any increase will affect the product's energy efficiency. Please consider the environment before making any change.

  • Page 135: Installing The Applications Separately

    ❏ You can download the latest applications from the Epson website. http://www.epson.com ❏ If you use Windows Server operating systems, you cannot use Epson Software Updater. Download the latest applications from the Epson website. 1. Make sure the printer and the computer are available for communication, and the printer is connected to the Internet.
  • Page 136 Right-click on the Printers folder, and then click Run as administrator > Server Properties. ❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 From the File menu, select Server Properties. Click the Drivers tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer.

  • Page 137: Adding A Genuine Epson Printer (For Mac Os Only)

    & Checking if a genuine Epson printer driver is installed - Mac OS You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.

  • Page 138: Uninstalling Applications

    Maintaining the Printer > > Installing or Uninstalling Applications Separately Uninstalling Applications Uninstalling Applications Log in to your computer as an administrator. Enter the administrator password if the computer prompts you. Uninstalling Applications - Windows 1. Press the button to turn off the printer. 2.

  • Page 139: Uninstalling Applications - Mac Os

    Do not turn off the computer or the printer until the update is complete; otherwise, the printer may malfunction. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications from your local Epson website. http://www.epson.com...

  • Page 140: Updating The Printer's Firmware Using The Control Panel

    While "Recovery Mode" is displayed on the printer, you cannot update the firmware over a network connection. On the computer, access your local Epson website, and then download the latest printer firmware. See the instructions on the website for the next steps.
  • Page 141 Maintaining the Printer > Transporting and Storing the Printer 6. Make sure there are no originals on the printer. 7. Open the scanner unit with the document cover closed. Secure the ink cartridge holder to the case with tape. Caution: Be careful not to trap your hand or fingers when opening or closing the scanner unit.
  • Page 142 Maintaining the Printer > Transporting and Storing the Printer 10. Pack the printer in its box, using the protective materials. Important: ❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak. ❏...

  • Page 143: Solving Problems

    Solving Problems The Printer Does Not Work as Expected....... . . 144 A Message is Displayed on the LCD Screen.

  • Page 144: The Printer Does Not Work As Expected

    Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The Printer Does Not Work as Expected The Printer Does Not Turn On or Off Power Does Not Turn On The following causes can be considered. The power cord is not plugged in properly to the electrical outlet.

  • Page 145: Paper Feeds At A Slant

    Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The installation location is inappropriate. Solutions Place the printer on a flat surface and operate in the recommended environmental conditions. “Environmental Specifications” on page 281 &...

  • Page 146: Several Sheets Of Paper Are Fed At A Time

    Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly “Unavailable Paper Types” on page 243 & Paper handling is inappropriate. Solutions Follow paper handling precautions. “Paper Handling Precautions” on page 29 & The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper.

  • Page 147: Original Does Not Feed In The Adf

    Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly Paper handling is inappropriate. Solutions Follow paper handling precautions. “Paper Handling Precautions” on page 29 & The paper is moist or damp. Solutions Load new paper. Static electricity is causing sheets of paper to stick to each other.

  • Page 148: Cannot Print

    Checking the Connection Status If you are using Windows, use the Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
  • Page 149 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7 Click the start button, and then select All Programs > Epson Software > Epson Printer Connection Checker. 2. Follow the on-screen instructions to check.
  • Page 150 Solving Problems > > The Printer Does Not Work as Expected Cannot Print When changing the wireless router, the settings do not match the new router. Solutions Make the connection settings again so that they match the new wireless router. “Re-Setting the Network Connection”...
  • Page 151 Solving Problems > > The Printer Does Not Work as Expected Cannot Print There is a problem with the network settings on the computer. Solutions Try accessing any website from your computer to make sure that your computer's network settings are correct.
  • Page 152 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 153 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.

  • Page 154: Suddenly The Printer Cannot Print Over A Network Connection

    Solving Problems > > The Printer Does Not Work as Expected Cannot Print The printer port is not set correctly. Solutions Click Print Queue on the printer driver's Maintenance tab. Make sure the printer port is set correctly as shown below in Property > Port from the Printer menu. USB connection: USBXXX, Network connection: EpsonNet Print Port Suddenly the Printer Cannot Print over a Network Connection The problem could be one of the following issues.
  • Page 155 Solving Problems > > The Printer Does Not Work as Expected Cannot Print printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. The printer is not connected to the network. Solutions Select Settings >...
  • Page 156 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.

  • Page 157: Checking The Connection Status

    The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
  • Page 158 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Cannot connect to a Network The problem could be one of the following issues. Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
  • Page 159 Solving Problems > > The Printer Does Not Work as Expected Cannot Print ❏ Check the SSID that the printer is connected to by printing out the network connection check report. ❏ On all of the computers and smart devices you want to connect to the printer, check the name of the Wi-Fi or network you are connected to.
  • Page 160 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet). Solutions When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet), the following problems may occur depending on the hub or router that you are using.
  • Page 161 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 162 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The network environment has been changed. Solutions When you have changed the network environment, such as the wireless router or provider, try making network settings for the printer again. Connect the computer or smart device to the same SSID as the printer.
  • Page 163 Use Epson Smart Panel to check the connection between the smart device and the printer. Open the Epson Smart Panel. If you cannot connect to the printer, tap [+] at the top of the screen to reset. If you are not using Epson Smart Panel, see the link below.
  • Page 164 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The SSIDs connected from the computer or smart device and computer are different. Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs, you cannot connect to the wireless router.
  • Page 165 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Check the network connection of the computer. See the documentation provided with the smart device for details. Cannot Print Even Though a Connection has been Established (iOS) The following causes can be considered.

  • Page 166: Cannot Start Scanning

    The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
  • Page 167 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning When you have identified the problem, follow the solution displayed on the screen. When you cannot solve the problem, check the following according to your situation. ❏...
  • Page 168 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning The SSIDs connected from the computer or smart device and computer are different. Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs, you cannot connect to the wireless router.
  • Page 169 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Check the network connection of the computer. See the documentation provided with the computer for details. The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet).
  • Page 170 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
  • Page 171 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning ❏ The printer is recognized, but scanning cannot be performed. “Cannot Scan Even Though a Connection has been Correctly Established (Mac OS)” on page 174 Cannot connect to a Network The problem could be one of the following issues.
  • Page 172 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning The SSIDs connected from the computer or smart device and computer are different. Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs, you cannot connect to the wireless router.
  • Page 173 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Check the network connection of the computer. See the documentation provided with the computer for details. The device connected to the USB 3.0 port causes radio frequency interference. Solutions When you connect a device to the USB 3.0 port on a Mac, radio frequency interference may occur.
  • Page 174 Use Epson Smart Panel to check the connection between the smart device and the printer. Open the Epson Smart Panel. If you cannot connect to the printer, tap [+] at the top of the screen to reset. If you are not using Epson Smart Panel, see the link below.
  • Page 175 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...

  • Page 176: Cannot Save Scanned Images To The Shared Folder

    Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning ❏ If the printer and your computer or smart device are connected to different networks, reconnect the device to the SSID that the printer is connected to. A privacy separator on the wireless router is available.
  • Page 177 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Messages Solutions DNS error. Check DNS settings. Cannnot connect to the computer. Check the following. ❏ Make sure that the address in the contacts list on the printer and the address of the shared folder are the same.

  • Page 178: Saving The Scanned Images Takes A Long Time

    Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Items Operation Error Messages Checking the folder to Check the network path of the shared folder. Communication error. Check the Wi-Fi/ save network connection. Checking the file name Check if there is a file with the same name as the The file name is already in use.

  • Page 179: Cannot Send Faxes

    Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Connected to a DSL phone line without DSL filter. Solutions To connect to a DSL phone line, you need to use a DSL modem equipped with a built-in DSL filter, or install a separate DSL filter to the line.

  • Page 180: Cannot Receive Faxes

    Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The recipient's fax machine is not ready to receive faxes. Solutions Ask the recipient if the recipient's fax machine is ready to receive a fax. The data being sent is too large.

  • Page 181: Cannot Send Faxes To A Specific Recipient

    Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes sent from numbers that have been registered to this list are blocked when this setting is enabled. The sender's fax number has not been registered in the contacts list.

  • Page 182: Cannot Save Received Faxes To A Memory Device

    Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes There is dust or dirt on the originals or the scanner glass. Solutions Remove any dust or dirt that adheres to the originals, and clean the scanner glass. “Cleaning the Scanner Glass”...
  • Page 183 Checking the Connection Status If you are using Windows, use the Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
  • Page 184 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. Devices cannot receive signals from the wireless router because they are too far apart.
  • Page 185 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes A privacy separator on the wireless router is available. Solutions Most wireless routers have a separator function that blocks communication between devices within the same SSID.
  • Page 186 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes 5. Check the printer's IP address on the network connection report. 6. On the computer, access Web Config. 7. Select Log in and enter the administrator password. Launch a Web browser, and then enter the printer's IP address.
  • Page 187 Make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other Hardware. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed, uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or Printers and Other Hardware.
  • Page 188 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes When the status of consumables is displayed, a connection has been successfully established between the computer and the printer. Check the following if a connection has not been established. ❏...
  • Page 189 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The SSIDs connected from the computer or smart device and computer are different. Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs, you cannot connect to the wireless router.
  • Page 190 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Check the network connection of the computer. See the documentation provided with the computer for details. The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet).

  • Page 191: Cannot Operate The Printer As Expected

    Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected The USB cable is not plugged into the USB inlet correctly. Solutions Connect the USB cable securely to the printer and the computer. There is a problem with the USB hub.

  • Page 192: Printing Slows Down Dramatically During Continuous Printing

    Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Unnecessary applications are running. Solutions Close any unnecessary applications on your computer or smart device. The print quality is set to high. Solutions Lower the quality setting.
  • Page 193 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Scanning Speed Is Slow Scanning at a high resolution. Solutions Try scanning at a lower resolution. LCD Screen Gets Dark The printer is in sleep mode. Solutions Tap anywhere on the LCD screen to return it to its former state.

  • Page 194: Cannot Save Data To A Memory Device

    Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Cannot Save Data to a Memory Device The following causes can be considered. The memory device is write-protected. Solutions Disable write protection on the memory device. There is not enough free space on the memory device.

  • Page 195: Answering Machine Cannot Answer Voice Calls

    Cannot Operate the Printer as Expected Forgot Your Password You need help from service personnel. Solutions If you forget the administrator's password, contact Epson support. Copies are Made or Faxes are Sent Unintentionally Foreign objects are touching the optical touch panel. Solutions Select Settings >...

  • Page 196: A Message Is Displayed On The Lcd Screen

    Error Messages Solutions Printer Error Remove any paper or protective material in the printer. If the error message is still displayed, contact Epson support. Turn on the printer again. See your documentation for more details. Paper out in XX. Load paper, and then insert the paper cassette all the way.

  • Page 197: Paper Gets Jammed

    2. Visit your local Epson website for further instructions. Paper Gets Jammed Check the error displayed on the control panel and follow the instructions to remove the jammed paper including any torn pieces.

  • Page 198: It Is Time To Replace The Ink Cartridges

    ❏ Do not store the ink cartridges in high or freezing temperatures. ❏ For best results, Epson recommends using up ink cartridges before the best before date printed on the package, or within six months of opening the package, whichever is earlier.
  • Page 199 Solving Problems > > It is Time to Replace the Ink Cartridges Ink Cartridge Handling Precautions ❏ You must remove the yellow tape from the cartridge before installing it; otherwise, print quality may decline or you may not be able to print. Do not remove or tear the label on the cartridge; this can cause leakage. ❏...

  • Page 200: Ink Consumption

    Solving Problems > > It is Time to Replace the Ink Cartridges Replacing Ink Cartridges ❏ Do not turn off the printer during ink charging. If the ink charging is incomplete, you may not be able to print. ❏ Do not leave the printer with the ink cartridge removed or do not turn off the printer during cartridge replacement.

  • Page 201: It Is Time To Replace The Maintenance Box

    The need for replacement of the box does not mean that your printer has ceased to operate in accordance with its specifications. The Epson warranty does not cover the cost of this replacement. It is a user-...

  • Page 202: Printing, Copying, Scanning, And Faxing Quality Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Note: ❏ When the maintenance box is full, you cannot print and clean the print head until it is replaced to avoid ink leakage. However, you can perform operations that do not use ink such as scanning.

  • Page 203: Vertical Banding Or Misalignment

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The print quality is set to low. Solutions When printing on plain paper, print using a higher quality setting. ❏ Control panel In the print settings, select the Advanced Settings tab if there is an Advanced Settings tab, and then select High as the Quality.
  • Page 204 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor ❏ Windows Clear Bidirectional Printing on the printer driver’s More Options tab. ❏ Mac OS Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.

  • Page 205: Paper Is Smeared Or Scuffed

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Printout Comes Out as a Blank Sheet The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.
  • Page 206 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The paper path is smeared. Solutions When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the paper path. “Cleaning the Paper Path for Ink Smears”...

  • Page 207: The Position, Size, Or Margins Of The Printout Are Incorrect

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The Position, Size, or Margins of the Printout Are Incorrect The following causes can be considered. The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper. “Loading Paper”...

  • Page 208: The Printed Image Is Inverted

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The computer has been manually put into the Hibernate mode or the Sleep mode while printing. Solutions Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of garbled text may be printed next time you start the computer.

  • Page 209: Copy Quality Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Copy Quality is Poor Banding Appears in Copies The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.
  • Page 210 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Vertical Banding or Misalignment The following causes can be considered. The print head position is out of alignment. Solutions Align the print head using the Print Quality Adjustment feature. “Adjusting the Print Quality”...
  • Page 211 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.
  • Page 212 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Paper is loaded incorrectly. Solutions When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper. “Loading Paper”...
  • Page 213 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The originals are not placed correctly. Solutions ❏ Make sure the original is placed correctly against the alignment marks. ❏ If the edge of the scanned image is missing, move the original slightly away from the edge of the scanner glass.

  • Page 214: Moiré (Cross-Hatch) Patterns Appear In The Copied Image

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor There is dust or dirt on the ADF or originals. Solutions Clean the ADF, and remove any dust or dirt that adheres to the originals. “Cleaning the ADF”...

  • Page 215: Scanned Image Problems

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Scanned Image Problems When scanning thin originals, images on the back may be scanned at the same time. Solutions Place the original on the scanner glass and then place a piece of black paper over it. “Placing Originals”...

  • Page 216: Cannot Scan The Correct Area On The Scanner Glass

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Scanned Image Problems There is dust or dirt on the ADF or originals. Solutions Clean the ADF, and remove any dust or dirt that adheres to the originals. “Cleaning the ADF”...

  • Page 217: The Quality Of The Sent Fax Is Poor

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Mac OS Select Go >...
  • Page 218 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor The Quality of the Sent Fax is Poor The original was pressed with too much force. Solutions If you press with too much force, blurring, smudges, and spots may occur. Do not press with too much force on the original or the document cover.

  • Page 219: Received Fax Quality Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Received Fax Quality is Poor ECM setting is disabled. Solutions Select Settings > General Settings > Fax Settings > Basic Settings and enable the ECM setting on the control panel.

  • Page 220: Cannot Solve Problem

    You can check the following items while the printer is off. ❏ Check that you are using genuine Epson ink cartridges. Try to use genuine Epson ink cartridges. The use of non-genuine ink cartridges may cause print quality to decline.
  • Page 221 For best results, Epson recommends using up ink cartridges before the best before date printed on the package, or within six months of opening the package, whichever is earlier. If you cannot solve the problem by checking the solutions above, you may need to request repairs. Contact Epson support.

  • Page 222: Adding Or Replacing The Computer Or Devices

    Adding or Replacing the Computer or Devices When the Software Disc is not Available....... . . 223 When Replacing a Computer.

  • Page 223: When The Software Disc Is Not Available

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. Follow the on-screen instructions. https://epson.sn When Replacing a Computer You need to install the printer driver and other software on the new computer.

  • Page 224: Making Settings For Connecting To The Smart Device

    Note: If you have already set up the connection between your smart device and the printer but need to reconfigure it, you can do so from an app such as Epson Smart Panel. Making Wi-Fi Settings from the Control Panel If you are not using a computer or smart device to set up the printer connection, you can do so on the control panel.

  • Page 225: Making Wi-Fi Settings By Push Button Setup (Wps)

    Adding or Replacing the Computer or Devices > > … Re-Setting the Network Connection Making Wi- 3. Tap Start Setup. If the network connection is already set up, the connection details are displayed. Tap Change Settings to change the settings. If the printer has already been connected by Ethernet, tap Change to Wi-Fi connection., and then select Yes after checking the message.

  • Page 226: Making Wi-Fi Settings By Pin Code Setup (Wps)

    Adding or Replacing the Computer or Devices > > … Re-Setting the Network Connection Checking t 5. Follow the on-screen instructions. If you want to check the network connection status for the printer after setup is complete, see the related information link below for details.

  • Page 227: Messages And Solutions On The Network Connection Report

    Adding or Replacing the Computer or Devices > > … Re-Setting the Network Connection Messages a 2. Select General Settings > Network Settings > Connection Check. The connection check starts. 3. Follow the instructions on the printer's screen to print the network connection report. If an error has occurred, check the network connection report, and then follow the printed solutions.
  • Page 228 Adding or Replacing the Computer or Devices > > … Re-Setting the Network Connection Messages a “E-6” on page 229 & “E-8” on page 230 & “E-9” on page 230 & “E-10” on page 230 & “E-11” on page 231 &...
  • Page 229 ❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. http://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
  • Page 230 If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. https://epson.sn > Setup Related Information “Making Settings for Connecting to the Computer”...
  • Page 231 ❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. https://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 232: Message On The Network Environment

    ❏ Make network settings on the computer that is on the same network as the printer using the installer. You can run it from the following website. https://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses the WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 233: About Wi-Fi Direct

    Note: For iOS or Android users, it is convenient to set up from Epson Smart Panel. You only need to make these settings for the printer and the device that you want to connect to once. Unless you disable Wi- Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.
  • Page 234 For devices that have been connected to the printer before, select the network name (SSID) on the device's Wi-Fi screen to connect them again. Note: If you are using an iOS device, you can also connect by scanning the QR code with the standard iOS camera. See the link below https://epson.sn.

  • Page 235: Disconnecting Wi-Fi Direct (Simple Ap) Connection

    Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi Disconnecting Wi-Fi Direct (Simple AP) Connection Note: When Wi-Fi Direct (Simple AP) connection disabled, all computers and smart devices connected to the printer in Wi-Fi Direct (Simple AP) connection are disconnected.

  • Page 236: Adding Or Changing The Printer's Connection

    Adding or Replacing the Computer or Devices > > … Adding or Changing the Printer's Connection Change Frequency Range Change the frequency range of Wi-Fi Direct used for connecting to the printer. You can select 2.4 GHz or 5 GHz. When changing the frequency range, all connected devices are disconnected.

  • Page 237: Changing The Connection From Wi-Fi To Usb

    Adding or Replacing the Computer or Devices > > … Adding or Changing the Printer's Connection Furthermore, if you start setting up the printer from computer B in the configuration shown above, the printer is set up on computer B's network allowing computer B to print but not computer A. To prevent this from happening, when you want to set up a networked printer from a second computer, start the installer on the computer connected to the same network as the printer.

  • Page 238: Changing The Connection From Wi-Fi To Wired Lan

    Adding or Replacing the Computer or Devices > > … Adding or Changing the Printer's Connection Example of Windows 10 Related Information “Rear” on page 20 & Changing the Connection from Wi-Fi to Wired LAN If the Wi-Fi you are using is unstable, or if you want to change to a more stable wired LAN connection, follow these instructions.
  • Page 239 Adding or Replacing the Computer or Devices > > … Adding or Changing the Printer's Connection 6. Enter the IP address for the primary DNS server. Confirm the value reflected on the previous screen. Note: When you select Auto for the IP address assignment settings, you can select the DNS server settings from Manual or Auto.

  • Page 240: Product Information

    Product Information Paper Information..........241 Consumable Products Information.

  • Page 241: Paper Information

    Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ See the following for information on available paper types for 2-sided printing.

  • Page 242: Paper For 2-Sided Printing

    Envelope #10, Envelope DL, Envelope Paper for 2-Sided Printing Genuine Epson Paper ❏ Epson Business Paper ❏ Epson Bright White Ink Jet Paper ❏ Epson Double-Sided Matte Paper (Manual 2-sided printing only.) Related Information “Available Paper and Capacities” on page 241 &...

  • Page 243: Unavailable Paper Types

    Epson recommends the use of genuine Epson ink cartridges. Epson cannot guarantee the quality or reliability of non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior. Information about non-genuine ink levels may...

  • Page 244: Maintenance Box Code

    Software Information Software for Printing Note: ❏ Ink cartridge codes may vary by location. For the correct codes in your area, contact Epson support. ❏ For users in Europe, visit the following website for information on Epson’s ink cartridge yields. http://www.epson.eu/pageyield Maintenance Box Code Epson recommends the use of a genuine Epson maintenance box.
  • Page 245 Product Information > > Software Information Software for Printing ❏ Windows 10/Windows Server 2022/Windows Server 2019/Windows Server 2016 Click on the start button, and then select Windows System > Control Panel > View devices and printers in Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing preferences. ❏...
  • Page 246 Guide to Mac OS Printer Driver Epson Printer Utility You can run a maintenance feature such as nozzle check and print head cleaning, and by starting EPSON Status Monitor, you can check printer status and error information. Application for Easily Operating the Printer from a Smart device (Epson Smart...

  • Page 247: Software For Scanning

    Application for Printing Easily from an Android Application (Epson Print Enabler) Epson Print Enabler is an application that allows you to wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.

  • Page 248: Application For Sending Faxes (Pc-Fax Driver)

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and select All Programs (or Programs) > Epson Software > FAX Utility. Starting on Mac OS Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer (FAX).

  • Page 249: Software For Package Creation

    EpsonNet SetupManager is a software to create a package for a simple printer installation, such as installing the printer driver, installing EPSON Status Monitor and creating a printer port. This software allows the administrator to create unique software packages and distribute them among groups.
  • Page 250 Software for Making Settings or Managing Devices Note: Using the smart device, you can also run Web Config from the product information screen of the Epson Smart Panel. Since the printer uses a self-signed certificate when accessing HTTPS, a warning is displayed on the browser when you start Web Config;...
  • Page 251 Click the start button, and select All Programs or Programs > EpsonNet > EpsonNet Config SE > EpsonNet Config. Starting on Mac OS Go > Applications > Epson Software > EpsonNet > EpsonNet Config SE > EpsonNet Config. Related Information “Installing the Applications Separately” on page 135 &...

  • Page 252: Software For Updating

    Click the start button, and then select All Programs (or Programs) > EPSON Software > Epson Software Updater. Note: You can also start Epson Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS Select Go >...
  • Page 253 Product Information > > Settings Menu List General Settings Settings > General Settings > Basic Settings LCD Brightness: Adjust the brightness of the LCD screen. Sound: Mute: Select On to mute sounds such as those emitted by Button Press. Normal Mode: Select the volume such as Button Press.
  • Page 254 Product Information > > Settings Menu List General Settings Ring Tone: Set the volume for when the printer receives a fax. Receive Completion Notice: Set the volume for when fax reception is complete. Print Completion Notice: Set the volume for when printing the received fax is complete. Receiver: Set the volume for the dial sound when the printer sends the fax.

  • Page 255: Printer Settings

    Select this setting to turn the printer off after a specified period of time when all ports including the LINE port are disconnected. This feature may not be available depending on your region. See the following website for the specified period of time. https://www.epson.eu/energy-consumption Date/Time Settings: Date/Time: Enter the current date and time.
  • Page 256 Product Information > > Settings Menu List General Settings A4/Letter Auto Switching: Select On to feed paper from the paper source set as A4 size when there is no paper source set as Letter, or feed from the paper source set as Letter size when there is no paper source set as Error Notice: Paper Size Notice: Select On to display an error message when the selected paper size does not match the...

  • Page 257: Network Settings

    Product Information > > Settings Menu List General Settings ❏ Off Displays an error message and cancels printing. Memory Device Interface: Make settings to allow access to your memory device. Memory Device: Select Enable to allow the printer to access an inserted memory device. If Disable is selected, you cannot read, print data in the memory device, or save data to the memory device with the printer.
  • Page 258 Select the frequency band for Wi-Fi Direct connection. Changing the frequency disconnects the connected device. The availability of these channels and use of the product outdoors over these channels varies by location. http://support.epson.net/wifi5ghz/ ❏ Disable Wi-Fi Direct Disables the Wi-Fi Direct function. ❏ Restore Default Settings Restores the Wi-Fi Direct settings.
  • Page 259 Product Information > > Settings Menu List General Settings Network Status: Wired LAN/Wi-Fi Status: Displays the printer's network information. Wi-Fi Direct Status: Displays the Wi-Fi Direct setting information. Email Server Status: Displays the mail server setting information. Print Status Sheet: Prints a network status sheet.

  • Page 260: Web Service Settings

    Settings > General Settings > Web Service Settings Epson Connect Services: Displays whether the printer is registered and connected to Epson Connect. You can register to the service by selecting Register and follow the instructions. For usage guides, see the following portal website.
  • Page 261 Product Information > > Settings Menu List General Settings Related Information “Check Fax Connection” on page 268 & “Fax Setting Wizard” on page 268 & “Basic Settings” on page 261 & “Send Settings” on page 263 & “Receive Settings” on page 264 &...
  • Page 262 Product Information > > Settings Menu List General Settings PBX: Select PBX when using the printer in an environment that uses extensions and requires an external access code, such as 0 and 9, to get an outside line. For an environment that uses a DSL modem or terminal adapter, setting to PBX is also recommended.
  • Page 263 Product Information > > Settings Menu List General Settings Rejection Number List: If the other party's phone number is in the rejection number list, set whether to reject the incoming faxes. Fax Header Blank: If the other party's phone number is blocked, set whether to reject receiving the faxes. Unregistered Contacts: If the other party's phone number is not in the contacts, set whether to reject receiving the faxes.

  • Page 264: Receive Settings

    Product Information > > Settings Menu List General Settings Receive Settings Related Information “Fax Output Settings” on page 264 & “Print Settings” on page 265 & Fax Output Settings You can find the menu on the printer's control panel below. Settings >...
  • Page 265 Product Information > > Settings Menu List General Settings Related Information “Making Settings to Save Received Faxes to the Inbox” on page 333 & “Making Settings to Save Received Faxes to an External Memory Device” on page 333 & “Feature: PC-FAX Send/Receive (Windows/Mac OS)” on page 102 &...
  • Page 266 Product Information > > Settings Menu List General Settings Auto Rotation: Rotates faxes received as landscape-oriented A5 size documents so that they are printed on A5 size paper. This setting is applied when the paper size setting for at least one paper source used for printing faxes is set to A5.

  • Page 267: Report Settings

    Product Information > > Settings Menu List General Settings Time to Restart: Restarts printing documents automatically. Quiet Mode: Reduces the noise the printer makes when printing faxes, however, print speed may be reduced. Report Settings You can find the menu on the printer's control panel below. Settings >...

  • Page 268: Check Fax Connection

    Product Information > > Settings Menu List General Settings Confirm Address List: Selecting On displays a recipient confirmation screen before starting the transmission. You can select the recipients from All or Only for Broadcasting. Backup Data Auto Clear: Backup copies of sent and received documents are usually temporarily stored in the printer's memory to prepare for an unexpected power failure due to an electricity failure or incorrect operations.

  • Page 269: Scan Settings

    Product Information > > Settings Menu List Maintenance Scan Settings Select the menus on the control panel as described below. Settings > General Settings > Scan Settings Confirm Recipient: Check destination before scanning. Email Server: Set the email server settings for scanning Email. Select Server Settings to specify the authentication method for the printer to access the mail server.

  • Page 270: Print Status Sheet

    Product Information > > Settings Menu List Print Counter Print Head Alignment: Ruled Line Alignment: Select this feature to align vertical lines. Horizontal Alignment: Select this feature if horizontal banding appears at regular intervals in your printouts. Ink Cartridge Replacement: Use this feature to replace the ink cartridge before the ink is expended.

  • Page 271: Reports

    “Fax Settings” on page 111 Customer Research Select the menus on the control panel as described below. Settings > Customer Research Provides product usage information, such as the number of prints, to Seiko Epson Corporation. Select the Settings button to change settings.

  • Page 272: Restore Default Settings

    After selecting, set the country or region in which you are using this product. ❏ Check Later : Skip for now. You can change this setting later. ❏ Reject : Do not agree to provide product usage information to Seiko Epson Corporation. Provide usage data: Displays the approval status. Note: If Check Later is selected, Reject is displayed.

  • Page 273: Product Specifications

    Product Information > > Product Specifications Printer Specifications Update: Check if the latest version of the firmware has been uploaded to the network server. If an update is available, you can select whether or not to start updating. Notification: Select On to receive a notification if a firmware update is available. Product Specifications Printer Specifications Print Head Nozzle Placement...

  • Page 274: Scanner Specifications

    Product Information > > Product Specifications ADF Specifications 3.0 mm (0.12 in.) 3.0 mm (0.12 in.) 18.0 mm (0.71 in.) 47.0 mm (1.85 in.) Scanner Specifications Scanner Type Flatbed Photoelectric Device Effective Pixels 10200×14040 pixels (1200 dpi) Maximum Document Size 216×297 mm (8.5×11.7 in.) A4, Letter Scanning Resolution...

  • Page 275: Fax Specifications

    Product Information > > Product Specifications Using Port for the Printer Fax Specifications Fax Type Walk-up black and white and color fax capability (ITU-T Super Group 3) Supported Lines Standard analogue telephone lines, PBX (Private Branch Exchange) telephone systems Speed Up to 33.6 kbps Resolution Monochrome...

  • Page 276: Interface Specifications

    SMTP SSL/TLS (TCP) SMTP STARTTLS (TCP) POP before SMTP connection (When scan to POP server POP3 (TCP) mail is used from the printer) When Epson Connect is used Epson Connect HTTPS Server XMPP 5222 Control WSD Client computer...

  • Page 277: Network Specifications

    The availability of these channels and use of the product outdoors over these channels varies by location. For more information, see the following website. http://support.epson.net/wifi5ghz/ Not supported for IEEE 802.11b. Infrastructure and Wi-Fi Direct modes or an Ethernet connection can be used simultaneously.

  • Page 278: Security Protocol

    ✓ Bonjour Printing (Mac OS) IPv4, IPv6 ✓ IPP Printing (Windows, Mac IPv4, IPv6 ✓ Epson Connect (Email Print, IPv4 Remote Print) ✓ AirPrint (iOS, Mac OS) IPv4, IPv6 iOS 5 or later, OS X Mavericks (10.9.5) or later ✓...

  • Page 279: Supported Third Party Services

    ❏ A device that requires a dedicated driver ❏ A device with security settings (password, encryption, and so on) ❏ A device with a built-in USB hub Epson cannot guarantee all operations of externally connected devices. Supported Data Specifications File Format JPEGs (*.JPG) with the Exif Version 2.3.1 standard taken by digital cameras DCF...

  • Page 280: Dimensions

    Ready mode: Approx. 7.0 W Sleep mode: Approx. 0.7 W Power off: Approx. 0.2 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption...

  • Page 281: Environmental Specifications

    Product Information > > Product Specifications Environmental Specifications Environmental Specifications Operation Use the printer within the temperature (°C) and humidity (%) ranges shown in the graph, and in an environment without condensation. Storage Temperature after initial ink charging: -15 to 40°C (5 to 104°F) Temperature before initial ink charging: -20 to 40°C (-4 to 104°F) Humidity: 5 to 85% RH (without condensation) You can store for one month at 40°C (104°F).

  • Page 282: Installation Location And Space

    Product Information > > Product Specifications System Requirements Installation Location and Space Secure enough place to install and operate the printer correctly. 563.2 mm 725.0 mm 425.0 mm 422.0 mm 303.0 mm See "Safety Instructions" in this manual to confirm the environmental conditions. Related Information “Advisories and Warnings for Setting Up the Printer”...

  • Page 283: Regulatory Information

    Manufacturer: Seiko Epson Corporation Type: J26H005 This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.

  • Page 284: Restrictions On Copying

    Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece, Slovenia, Turkey, Malta, Bulgaria, Czechia, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the products.

  • Page 285: Administrator Information

    Administrator Information Connecting the Printer to the Network........286 Settings to Use the Printer.

  • Page 286: Connecting The Printer To The Network

    For the following functions, the printer directly connects to the internet . ❏ Epson Connect Services ❏ Cloud services of other companies ❏ Firmware updating...

  • Page 287: Ip Address Assignment

    Administrator Information > > Connecting the Printer to the Network Before Making Network Connection Divisions Items Note ❏ Port number to Port number Check the port number used by the printer and computer, then information release release the port that is blocked by a firewall, if necessary. See the following for the port number used by the printer.

  • Page 288: Panel

    Administrator Information > > … Connecting the Printer to the Network Connecting to the Network from the When you assign the printer's IP address by using the DHCP function of the DHCP server or router, it is automatically set. The proxy server is placed at the gateway between the network and the Internet, and it communicates to the computer, printer, and Internet (opposite server) on behalf of each of them.
  • Page 289 Set up the proxy server if both of the following are true. ❏ The proxy server is built for Internet connection. ❏ When using a function in which a printer directly connects to the Internet, such as Epson Connect service or another company's cloud services.

  • Page 290: Settings To Use The Printer

    Administrator Information > > Settings to Use the Printer Using the Print Functions Connecting to the Wireless LAN (Wi-Fi) You can connect the printer to the wireless LAN (Wi-Fi) in several ways. Choose the connection method that matches the environment and conditions that you are using. If you know the information for the wireless router such as SSID and password, you can make settings manually.

  • Page 291: Server / Client Connection Settings

    Administrator Information > > Settings to Use the Printer Using the Print Functions ❏ You can print as long as the printer runs. Server / Client Connection Settings This is the connection that the server computer shares with the printer. To prohibit the connection without going through the server computer, you can enhance the security.
  • Page 292 Administrator Information > > Settings to Use the Printer Using the Print Functions 2. Add a printer. Click Add printer, and then select The printer that I want isn't listed. 3. Add a local printer. Select Add a local printer or network printer with manual settings, and then click Next. 4.
  • Page 293 Administrator Information > > Settings to Use the Printer Using the Print Functions Note: If you specify the printer name on the network where the name resolution is available, the IP address is tracked even if printer's IP address has been changed by DHCP. You can confirm the printer name from the network status screen on the printer's control panel or network status sheet.
  • Page 294 Administrator Information > > Settings to Use the Printer Using the Print Functions 1. Select Control Panel > View devices and printers on the print server. 2. Right-click the printer icon that you want to share with the clients, and then click Printer Properties > Sharing tab.

  • Page 295: Setting Errors

    Administrator Information > > Settings to Use the Printer Using the Print Functions ❏ Unit Select the unit of the user-defined size. You can select it when User defined is selected on Paper Size. ❏ Width Set the horizontal length of the user-defined size. The range you can enter here depends on the paper source, which is indicated on the side of Width.

  • Page 296: Setting Up Airprint

    Administrator Information > > Settings to Use the Printer Setting Up AirPrint Setting Universal Print Set when you print from external devices without using the printer driver. Some items are not displayed depending on the printing language of your printer. 1.

  • Page 297: Configuring A Mail Server

    Administrator Information > > Settings to Use the Printer Configuring a Mail Server Items Explanation Geolocation Enter the printer's location information. This entry is optional. Latitude and Longitude (WGS84) Enter values by using WGS-84 datum, which separates latitude and longitude with a comma.
  • Page 298 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Mail Server Setting Items Items Settings and Explanation Authentication Method Specify the authentication method for the printer to access the mail server. Set when the mail server does not need authentication. SMTP AUTH Authenticates on the SMTP server (outgoing mail server) when sending the email.

  • Page 299: Checking A Mail Server Connection

    Administrator Information > > Settings to Use the Printer Configuring a Mail Server Checking a Mail Server Connection You can check the connection to the mail server by performing the connection check. 1. Enter the IP address of the printer in the browser and start Web Config. Enter the printer's IP address from a computer that is connected to the same network as the printer.

  • Page 300: Setting A Shared Network Folder

    Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder Messages Cause POP3 server authentication error. This message appears when POP3 server authentication failed. Check the followings. - Authentication Method - Authenticated Account - Authenticated Password Unsupported communication method.
  • Page 301 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder Creating the Shared Folder Before Creating the Shared Folder Before creating the shared folder, check the following. ❏ The printer is connected to the network where it can access the computer where the shared folder will be created.
  • Page 302 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder When you set Everyone to the shared folder that is created on the desktop, as an example of creating a shared folder, all users who can access the computer will be permitted access. However, the user who does not have authority cannot access them because the desktop (folder) is under the control of the user folder, and then the security settings of the user folder are handed down to it.
  • Page 303 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 4. Right click the folder, and then select Properties.
  • Page 304 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 5. Click Advanced Sharing on the Sharing tab.
  • Page 305 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK.
  • Page 306 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 8. Click OK. 9. Select Security tab, and then select Authenticated Users on the Group or user names. "Authenticated Users" is the special group that includes all users who can log in to the domain or computer. This group is displayed only when the folder is created just below the root folder.
  • Page 307 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 10. Check that Allow on Modify is selected in Permissions for Authenticated Users. If it is not selected, select Authenticated Users, click Edit, select Allow on Modify in Permissions for Authenticated Users, and then click OK.
  • Page 308 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the contacts of the printer. Please write it down. 12.
  • Page 309 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder ❏ Access permission via network (Share Permissions): Everyone ❏ Access permission on file system (Security): do not add, or add User/Group names to permit access 1. Log in to the computer where the shared folder will be created by the administrator authority user account. 2.
  • Page 310 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 5. Click Advanced Sharing on the Sharing tab.
  • Page 311 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK.
  • Page 312 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 8. Click OK. 9. Select Security tab. 10. Check the group or the user in the Group or user names. The group or the user that is displayed here can access the shared folder. In this case, the user who logs in to this computer and the Administrator can access the shared folder.
  • Page 313 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the contacts of the printer. Please write it down. 12.
  • Page 314 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 3. Click Edit.
  • Page 315 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 4. Click Add under the Group or user names. 5. Enter the group or user name that you want to permit access, and then click Check Names. An underline is added to the name.
  • Page 316 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Click OK. 7. On the Permission screen, select the user name that is entered in Group or user names , select the access permission on Modify, and then click OK. 8.

  • Page 317: Making Contacts Available

    Administrator Information > > Settings to Use the Printer Making Contacts Available Related Information “Running Web Config on a Web Browser” on page 249 & MS Network Setting items Items Explanation Use Microsoft network sharing Select when enabling MS Network sharing. SMB1.0 Enable the protocol you want to use.

  • Page 318: Contacts Configuration Comparison

    Destination for scan data Network Folder/FTP Contacts Configuration Comparison There are three tools for configuring the printer's contacts: Web Config, Epson Device Admin, and the printer’s control panel. The differences between three tools are listed in the table below. Features...
  • Page 319 Administrator Information > > Settings to Use the Printer Making Contacts Available Destination Setting Items Items Settings and Explanation Common Settings Name Enter a name displayed in the contacts in 30 characters or less in Unicode (UTF-8). If you do not specify this, leave it blank. Index Word Enter words to search in 30 characters or less in Unicode (UTF-8).
  • Page 320 Administrator Information > > Settings to Use the Printer Making Contacts Available Items Settings and Explanation Save to Enter the server name between 1 and 253 characters in ASCII (0x20-0x7E), omitting "ftp://". User Name Enter a user name to access an FTP server in 30 characters or less in Unicode (UTF-8).
  • Page 321 Contacts data may be lost due to a printer malfunction. We recommend that you make a backup of the data whenever you update the data. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
  • Page 322 & Export and Bulk Registration of Contacts Using Tool If you use Epson Device Admin, you can back up just the contacts and edit the exported files, then register them all at once. It is useful if you want to back up only the contacts or when you replace the printer and you want to transfer the contacts from the old one to new one.
  • Page 323 9. Click OK. Check that the file is saved to the specified place. Importing Contacts Using Epson Device Admin Import the contacts information from the file. You can import the files saved in SYLK format or csv format or the backed-up binary file that includes the security items.

  • Page 324: Preparing To Scan

    Scan to Email Setup for email server Device Setup information for email server Scan to Cloud Printer registration to Epson Device Internet connection Connect environment Contact registration to Epson Epson Connect service User and printer...

  • Page 325: Making Fax Features Available

    Software to be installed ❏ Epson ScanSmart ❏ Epson Scan 2 (application required to use the scanner feature) Confirming that Network Scan is Enabled You can set the network scan service when you scan from a client computer over the network. The default setting is enabled.

  • Page 326: Connecting The Printer To A Phone Line

    Administrator Information > > Settings to Use the Printer Making Fax Features Available “Fax Settings” on page 111 & “Report Settings” on page 267 & Connecting the Printer to a Phone Line Compatible Telephone Lines You can use the printer over standard analogue telephone lines (PSTN = Public Switched Telephone Network) and PBX (Private Branch Exchange) telephone systems.
  • Page 327 Administrator Information > > Settings to Use the Printer Making Fax Features Available Connecting to a Standard Phone Line (PSTN) or PBX Connect a phone cable from the telephone wall jack or PBX port to the LINE port on the back of the printer. Connecting to DSL or ISDN Connect a phone cable from the DSL modem or the ISDN terminal adapter to the LINE port on the back of the printer.
  • Page 328 Administrator Information > > Settings to Use the Printer Making Fax Features Available Note: ❏ If your phone device has a fax function, disable the fax function before connecting. See the manuals that came with the phone device for details. Depending on the model of the phone device, the fax function cannot be completely disabled, so you may not be able to use it as an external phone.

  • Page 329: Related Information

    Administrator Information > > Settings to Use the Printer Making Fax Features Available 4. Pick up the handset. If a message to start sending or receiving faxes is displayed as shown on the following screen, the connection has been established. Related Information “Making the Printer Ready to Send and Receive Faxes”...
  • Page 330 Administrator Information > > Settings to Use the Printer Making Fax Features Available Making the Printer Ready to Send and Receive Faxes Using Fax Setting Wizard 1. Select Settings on the home screen on the printer's control panel. 2. Select General Settings > Fax Settings > Fax Setting Wizard. 3.
  • Page 331 Administrator Information > > Settings to Use the Printer Making Fax Features Available “Making Settings to Use an Answering Machine” on page 332 & “Receive Mode:” on page 262 & “Making Settings to Receive Faxes Operating Only a Connected Phone” on page 332 &...
  • Page 332 Administrator Information > > Settings to Use the Printer Making Fax Features Available 6. Select OK to apply the settings. The access code is stored in the printer. Making Settings When You Connect a Phone Device Making Settings to Use an Answering Machine You need settings to use an answering machine.
  • Page 333 Administrator Information > > Settings to Use the Printer Making Fax Features Available ❏ Inbox in the Printer You can save received faxes to the Inbox. You can view them on the printer's control panel so that you can print only the ones you want to print or delete unnecessary faxes.
  • Page 334 Administrator Information > > Settings to Use the Printer Making Fax Features Available Important: Received documents are saved in the printer's memory temporarily before the documents are saved to the memory device connected to the printer. Because a memory full error disables sending and receiving faxes, keep the memory device connected to the printer.

  • Page 335: Making Basic Operation Settings For The Printer

    Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer 2. Select Use for the PC to FAX Function. The default setting value of the PC to FAX Function is Use. To disable sending faxes from any computer, select Do Not Use.

  • Page 336: Power Saving Settings During Inactivity

    Select this setting to turn the printer off after a specified period of time when all ports including the LINE port are disconnected. This feature may not be available depending on your region. See the following website for the specified period of time. https://www.epson.eu/energy-consumption...

  • Page 337: Setting The Sound

    Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer Note: You can also set up from the printer’s control panel. Settings > General Settings > Basic Settings > Power Off Settings >Power Off If Disconnected ❏...

  • Page 338: Problems When Making Settings

    Administrator Information > > Settings to Use the Printer Problems when Making Settings 2. Select Use for Use Time Server. 3. Enter the time server address for Time Server Address. You can use IPv4, IPv6 or FQDN format. Enter 252 characters or less. If you do not specify this, leave it blank. 4.

  • Page 339: Cannot Access Web Config

    Administrator Information > > Settings to Use the Printer Problems when Making Settings ❏ Checking the communication status Check the communication status of server computer or client computer by using the command such as ping and ipconfig. ❏ Connection test For checking the connection between the printer to the mail server, perform the connection test from the printer.

  • Page 340: Managing The Printer

    Administrator Information > > Managing the Printer Managing the Network Connection For CA-signed Certificate, take the certificate again for the printer. The proxy server setting of local address is not set to web browser. Solutions When the printer is set to use a proxy server, configure the web browser not to connect to the local address via the proxy server.

  • Page 341: Network Setting Items

    Administrator Information > > Managing the Printer Managing the Network Connection Network Setting Items Items Setting value and Description Device Name Display the Device Name. To change the Device Name, enter the new Device Name in the text box. Location Enter the Location of the device.
  • Page 342 Administrator Information > > Managing the Printer Managing the Network Connection Items Setting value and Description Register the network interface address to You can specify whether or not to enable Register the network interface address to DNS. Enable if you want to register the host name and domain name with the DNS server through a DHCP server that supports dynamic DNS.
  • Page 343 Administrator Information > > Managing the Printer Managing the Network Connection Items Setting value and Description IPv6 Secondary DNS Server When assigning IPv6 Secondary DNS Server, enter in the following format. ❏ xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx ❏...
  • Page 344 Administrator Information > > Managing the Printer Managing the Network Connection 4. Set each item. ❏ Link Speed & Duplex Select the communication mode from the list. ❏ IEEE 802.3az You can specify whether or not to enable IEEE 802.3az. 5.

  • Page 345: Administrator Settings

    Administrator Information > > Managing the Printer Disabling the External Interface 6. Click OK. The printer is updated. Administrator Settings Changing the Administrator Password Using Web Config You can set the administrator password using Web Config. Changing the password prevents unauthorized reading or modification of the information stored on the device, such as ID, password, network settings, contacts, etc.

  • Page 346: Related Information

    Administrator Information > > Managing the Printer Monitoring a Remote Printer ❏ Memory Device Prohibit saving the data to external memory via USB port for external device connection. ❏ PC Connection via USB You can restrict the usage of the USB connection from the computer. If you want to restrict it, select Disable.

  • Page 347: Encrypting The Password

    Administrator Information > > Managing the Printer Backing Up the Settings Related Information “Application for Configuring Printer Operations (Web Config)” on page 249 & Encrypting the Password Password encryption allows you to encrypt confidential information (all passwords, certificate private keys) stored in the printer.

  • Page 348: Export The Settings

    Administrator Information > > Managing the Printer Backing Up the Settings Export the settings Export the setting for the printer. 1. Enter the printer's IP address into a browser to access Web Config. Enter the printer's IP address from a computer that is connected to the same network as the printer. You can check the IP address of the printer from the following menu.

  • Page 349: Advanced Security Settings

    For printers that do not have access protection from the outside, it will be possible to read the print job logs that are stored in the printer from the Internet. In order to avoid this risk, Epson printers have a variety of security technologies. Set the printer as necessary according to the environmental conditions that have been built with the customer's environment information.

  • Page 350: Protocol Setting Items

    SSL/TLS certificate, and then import it the printer by the CA-signed communications when to the printer. certification prevents accessing to the Epson server impersonation and on the Internet from the unauthorized access. In printer, such as addition, communication...
  • Page 351 Administrator Information > > Advanced Security Settings Protocol Setting Items Items Setting value and Description Enable WSD Select this to enable adding devices using WSD, and print and scan from the WSD port. If you do not want this product to search for devices, disable this item and disable the Ena- ble IPP item.
  • Page 352 Enter 0 to 32 ASCII (0x20 to 0x7E) characters. Allow access from Epson tools Set whether or not to allow information to be written by Ep- son tools such a Epson Device Admin. SNMPv3 Settings Items Setting value and Description Enable SNMPv3 SNMPv3 is enabled when the box is checked.

  • Page 353: Using A Digital Certificate

    Administrator Information > > Advanced Security Settings Using a Digital Certificate Items Setting value and Description Encryption Settings Algorithm Select an algorithm for an encryption for SNMPv3. Password Enter the password for an encryption for SNMPv3. Enter between 8 and 32 characters in ASCII (0x20-0x7E). If you do not specify this, leave it blank.
  • Page 354 Administrator Information > > Advanced Security Settings Using a Digital Certificate Configuring a CA-signed Certificate Obtaining a CA-signed Certificate To obtain a CA-signed certificate, create a CSR (Certificate Signing Request) and apply it to certificate authority. You can create a CSR using Web Config and a computer. Follow the steps to create a CSR and obtain a CA-signed certificate using Web Config.
  • Page 355 Administrator Information > > Advanced Security Settings Using a Digital Certificate CSR Setting Items Items Settings and Explanation Key Length Select a key length for a CSR. Common Name You can enter between 1 and 128 characters. If this is an IP address, it should be a static IP address.
  • Page 356 Administrator Information > > Advanced Security Settings Using a Digital Certificate ❏ A certificate of the PEM/DER format obtained from a computer ❏ Private Key: You need to set. ❏ Password: Do not configure. ❏ CA Certificate 1/CA Certificate 2: Optional ❏...

  • Page 357: Updating A Self-Signed Certificate

    Administrator Information > > Advanced Security Settings Using a Digital Certificate 1. Access Web Config, and then select the Network Security tab > SSL/TLS > Certificate. 2. Click Delete. 3. Confirm that you want to delete the certificate in the message displayed. Related Information “Application for Configuring Printer Operations (Web Config)”...
  • Page 358 Administrator Information > > Advanced Security Settings Using a Digital Certificate Configuring a CA Certificate When you set the CA Certificate, you can validate the path to the CA certificate of the server that the printer accesses. This can prevent impersonation. You can obtain the CA Certificate from the Certification Authority where the CA-signed Certificate is issued.

  • Page 359: Ssl/Tls Communication With The Printer

    Administrator Information > > Advanced Security Settings SSL/TLS Communication with the Printer 6. Click Reboot Network, and then check that the deleted CA Certificate is not listed on the updated screen. Related Information “Application for Configuring Printer Operations (Web Config)” on page 249 &...

  • Page 360: Configuring A Server Certificate For The Printer

    Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Related Information “Application for Configuring Printer Operations (Web Config)” on page 249 & Configuring a Server Certificate for the Printer 1. Enter the printer's IP address into a browser to access Web Config. Enter the printer's IP address from a computer that is connected to the same network as the printer.

  • Page 361: Problems On Using A Digital Certificate

    Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security The CA certificate is not imported to the computer accessing the printer. If a CA certificate is not imported to the computer, creating a port may fail. Make sure a CA certificate is imported. Related Information “Configuring a Server Certificate for the Printer”...

  • Page 362: Warning Relating To A Digital Certificate Appears

    Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Related Information “Updating a Self-signed Certificate” on page 357 & Cannot Create a CSR The Common Name has not been entered. The Common Name must be entered. Unsupported characters have been entered to Common Name, Organization, Organizational Unit, Locality, and State/Province.
  • Page 363 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Messages Cause/What to do Invalid password. Cause: The password set for CA certificate and entered password do not match. What to do: Enter the correct password. Invalid file. Cause: You are not importing a certificate file in X509 format.

  • Page 364: Delete A Ca-Signed Certificate By Mistake

    Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Messages Cause/What to do Private key is required. Cause: There is no paired private key with the certificate. What to do: ❏ If the certificate is the PEM/DER format and it is obtained from a CSR using a computer, specify the private key file.

  • Page 365: Where To Get Help

    Contacting Epson Support........

  • Page 366: Technical Support Web Site

    Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.

  • Page 367: Help For Users In Taiwan

    Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 368: Help For Users In New Zealand

    Phone: 0800 237 766 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 369: Help For Users In Vietnam

    Where to Get Help > > Contacting Epson Support Help for Users in Indonesia World Wide Web http://www.epson.co.th Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available. Epson Call Centre Phone: 66-2460-9699 Email: support@eth.epson.co.th Our Call Centre team can help you with the following over the phone: ❏...

  • Page 370: Help For Users In Hong Kong

    To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page http://www.epson.com.hk Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...

  • Page 371: Help For Users In The Philippines

    +91 96400 00333 Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...

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