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EFI FIERY X3E 7255BW-KM Service Manual

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F I E R Y X 3 E 7 2 5 5 B W - K M
S E R V I C E G U I D E
A g u i d e f o r s e r v i c e t e c h n i c i a n s
Part Number: 45034958
20 January 2004

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Summary of Contents for EFI FIERY X3E 7255BW-KM

  • Page 1 F I E R Y X 3 E 7 2 5 5 B W - K M S E R V I C E G U I D E A g u i d e f o r s e r v i c e t e c h n i c i a n s Part Number: 45034958 20 January 2004...
  • Page 3 This publication is provided in conjunction with an EFI product (the “Product”) which contains EFI software (the “Software”). The Software is furnished under license and may only This product includes software developed by the Apache Software Foundation (http:// be used or copied in accordance with the terms of the Software license set forth below.
  • Page 4 Adobe and are enforceable by Adobe in addition to EFI. ADOBE and not to take any other action which impairs or reduces the trademark rights of EFI or its WILL HAVE NO LIABILITY WHATSOEVER TO YOU FOR ANY ADOBE SOFTWARE suppliers.

  • Page 5: Table Of Contents

    Contents Overview Accessing the Fiery X3e Checking connections LEDs and jumpers Replacing Fiery X3e components Replacing the Fiery X3e motherboard Replacing a DIMM (dual in-line memory module) Restoring functionality after service Using the Control Panel Start up Online/Offline Printing Fiery X3e pages Verifying connection to the network Verifying the parallel port connection System Software...

  • Page 7: Overview

    Overview The Fiery X3e 7255BW-KM embeds computer connectivity and highly efficient PCL printing capacity into the copier. The Fiery X3e 7255BW-KM is shipped with all necessary software already installed. This guide refers to the Fiery X3e 7255BW-KM as the “Fiery X3e”.
  • Page 8 Overview 1. Fiery X3e motherboard 2. Connector to copier 3. Key chip socket for HDD option (U800) 4. CPU cooling assembly 5. DIMM 6. DIMM socket 7. Socketed BIOS chip (U804) 8. Optional HDD cable (for HDD option) 9. HDD motherboard connector (J930) 10.

  • Page 9: Accessing The Fiery X3E

    Accessing the Fiery X3e Accessing the Fiery X3e To service the Fiery X3e, you need to power off and unplug the copier, remove the Fiery X3e from the back panel of the copier, and remove the top panel of the Fiery X3e. For more information, see Fiery X3e installation instructions (not provided in this guide).

  • Page 10: Checking Connections

    Checking connections Checking connections The most common causes of hardware problems are faulty or loose connections. To verify connections, first check the following external connections: • Network connection at the faceplate • Parallel port connection at the faceplate Then verify the following internal connections: •...

  • Page 11: Leds And Jumpers

    LEDs and jumpers LEDs and jumpers Activity indicators —Adjacent to the on-board RJ-45 connector, two green LEDs indicate network activity and link speed. One LED indicates network activity and lights when data is present; therefore, it blinks during data transmission. The other LED indicates link speed and lights at 100Mbps and turns off at 10Mbps.

  • Page 12: Replacing The Fiery X3E Motherboard

    Replacing Fiery X3e components Replacing the Fiery X3e motherboard When the Fiery X3e motherboard needs to be replaced, use the following procedure. For screw locations, see Figure A on page 2. O SHUT DOWN THE IERY Always verify that the Fiery X3e is not in use before you power off or restart it. Make sure that the system is not ripping or printing a job.
  • Page 13 Replacing Fiery X3e components O OPEN THE IERY Wear an ESD grounding strap and follow standard ESD (electrostatic discharge) precautions while performing this procedure. 1. Make sure to power off the Fiery X3e and disconnect all the cables from the back panel connectors.
  • Page 14 Replacing Fiery X3e components O REPLACE THE IERY E MOTHERBOARD 1. Remove and set aside the 8 screws that attach the motherboard to the chassis. 2. Remove and set aside the 2 screws that attach the parallel port connector to the chassis. (See Figure C on page 5 for location of the parallel port.) 3.

  • Page 15: Replacing A Dimm (Dual In-Line Memory Module)

    Replacing Fiery X3e components Replacing a DIMM (dual in-line memory module) Each DIMM is held in place by a lever at each end of its socket on the Fiery X3e. The standard configuration for the Fiery X3e is one 128MB DIMM installed in socket J48.

  • Page 16: Restoring Functionality After Service

    Restoring functionality after service Restoring functionality after service To complete any service procedures performed on the Fiery X3e, install the Fiery X3e inside the copier, as described in the Fiery X3e installation instructions (not provided in this guide) and verify it is working properly. To verify the installation, check the connections of the Fiery X3e, first to the copier and then the network, and the parallel port.

  • Page 17: Using The Control Panel

    Using the Control Panel Using the Control Panel The LCD on the copier Control Panel is a touch panel display. You can use the copier Control Panel to check Fiery X3e status and perform Fiery X3e functions, such as print test pages.

  • Page 18: Online/Offline

    Using the Control Panel Online/Offline To use the Control Panel LCD for certain Fiery X3e functions, such as printing test pages, the Fiery X3e must be online before you perform the function. The Control Panel LCD indicates if the copier is offline. When the Fiery X3e is online, it can receive data over the network from a networked computer.
  • Page 19 Using the Control Panel O PRINT IERY E PAGES FROM THE ONTROL ANEL 1. Make sure the copier is online as described on page 12. 2. Press the Menu/ESC button on the Control Panel LCD. Info IDLE Printer Name IDLE XXMB XXX.VXXX Menu/Esc...

  • Page 20: Verifying Connection To The Network

    Verifying connection to the network Verifying connection to the network The Fiery X3e provides twisted pair connectivity to an Ethernet network. This section describes how to connect the Fiery X3e to the network and print test documents in order to verify the connection. Category 3, category 4, or category 5 unshielded twisted pair (UTP) network cable can be used for 10BaseT.
  • Page 21 Verifying connection to the network O CONNECT A TWISTED PAIR CABLE TO THE IERY 1. Power off the copier before connecting the Fiery X3e to any network device. 2. Connect the network cable to the RJ-45 connector on the Fiery X3e. 3.

  • Page 22: Verifying The Parallel Port Connection

    Verifying the parallel port connection Verifying the parallel port connection The Fiery X3e provides a high-speed parallel port for direct cable connection to the parallel port of a PC. The parallel port can be used for installing system software (see page 17) and for printing documents.

  • Page 23: System Software

    System Software System Software The Fiery X3e is shipped with system software already installed in flash memory. When you upgrade to a newer version of system software or if you discover a defect in the current system, you need to reinstall system software on the Fiery X3e. (HDD upgrade kits and replacement HDDs are shipped with system software already installed on the HDDs.) You also may try reinstalling system software when you are troubleshooting the system, especially if checking connections does not solve the problem.

  • Page 24: Installing System Software

    System Software Installing System Software The Fiery X3e System Software CD includes two files: • Boot.efi—the file that allows the copier LCD to display the menu commands for installing the system. • System.efi—the file containing the system and Fiery ® software.
  • Page 25 System Software Once in the BIOS, you may have to scroll through several screens to reach the settings for the parallel port. After setting the Parallel Port Mode to ECP, save your changes and exit the BIOS. 2. In Windows, click the Start button, point to Settings, and then click Printers. 3.
  • Page 26 System Software The generic printer is now added to your PC. 10. Click the Start button, point to Settings, and then click Printers. Right-click the icon for the generic printer, and choose Properties from the menu that appears. The Properties dialog box for the generic printer is displayed. 11.
  • Page 27 file is the boot file. 5. Locate the boot file on the System Software CD. The boot file will have a descriptive name: for example, boot.efi . The boot file is the smaller of the two files on the System Software CD.
  • Page 28 11. Return to the PC and locate the system file on the System Software CD. The system file will have a descriptive file name: for example, system.efi . The system file is the larger of the two files on the System Software CD.
  • Page 29 System Software 13. When the message “Copy software to parallel port” appears on the Control Panel, press the Enter key on the PC, and then press the OK key on the LCD. Wait while the LCD displays status messages and progress indicators as the Fiery X3e receives the file and performs all phases of the installation.

  • Page 30: Specifications

    Specifications Specifications The Fiery X3e has the following features: Hardware features • 366MHz Intel Celeron CPU • 128MB memory • Parallel port for direct connection printing • 10/100BaseTX network port for network printing • IDE connector for HDD option • 16MB flash memory (for diskless system) Networking and connectivity The Fiery X3e has the following networking features: •...

  • Page 31: The Troubleshooting Process

    The troubleshooting process The following sections identify the source of common problems that may occur with the Fiery X3e and suggests ways of correcting them. The troubleshooting process The troubleshooting process is designed to eliminate the most obvious causes of failure before progressing to more complex issues.

  • Page 32: Where Problems Occur

    Where problems occur Where problems occur The Fiery X3e is a built-in print server for copiers, and it is generally part of a configuration like the one shown in Figure J. Problems may occur in one of the following areas: •...

  • Page 33: Before You Go To The Customer Site

    Before you go to the customer site Before you go to the customer site Before you make a service call to a customer site, talk to the customer on the phone, and try to answer the following questions: 1. Does the copier work? If the copier works, but the user cannot print the Fiery X3e PCL Test page, a service call is probably required.

  • Page 34: Preliminary On-Site Checkout

    Preliminary on-site checkout Preliminary on-site checkout Your goal in the preliminary on-site checkout is to eliminate obvious problems, such as loose or missing cables and connectors. Checking connections Before you remove the copier cover: • Check that external interface cables are plugged into the proper connectors on the side panel of the copier.
  • Page 35 Preliminary on-site checkout O CHECK INTERNAL CONNECTIONS Before you touch any parts inside the copier, wear an ESD grounding strap and follow standard ESD (electrostatic discharge) precautions. 1. Inspect internal ribbon cables, if any, to see if they are intact. Faulty ribbon cables are easily overlooked.

  • Page 36: Checking The Network

    Preliminary on-site checkout Checking the network Printing problems may arise if the network hardware or software is not set up properly or does not match network settings on the Fiery X3e. Problems may also arise when printing from a specific application or printing a particular file. Most of these problems show up as printing problems and do not necessarily indicate a Fiery X3e malfunction.
  • Page 37 Preliminary on-site checkout If the printer does not print The following table lists possible causes and solutions when the printer does not print. Possible Cause Solutions Is the power on? • Turn on the copier. Is the printer interface • Make sure the printer interface connector is properly connected to the copier. connector properly connected? Is the copier online?
  • Page 38 Preliminary on-site checkout Other printing problems The following table lists other printing problems and possible solutions. Problem Action An image is printed on the • Reload the paper in the paper tray upside down. reverse side of the paper. Multiple pages are fed •...
  • Page 39 Index Numerics 10/100BaseT 14 IEEE 1284 15 activity indicators 5 J48 4, 9 J930 4 Job Log 12 BIOS 5, 18 key chip 1, 4 cables Centronics (parallel port) 15 checking 28 LEDs 5 System Software 17 network connections Centronics checking 30 cable 15 networks...

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