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EFI FIERY X2 Installation And Service Manual

For minolta color copiers
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F I E R Y X 2 I N S T A L L A T I O N A N D
S E R V I C E G U I D E
f o r M i n o l t a c o l o r c o p i e r s
A g u i d e f o r s e r v i c e t e c h n i c i a n s
Part Number: 45002957

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Summary of Contents for EFI FIERY X2

  • Page 1 F I E R Y X 2 I N S T A L L A T I O N A N D S E R V I C E G U I D E f o r M i n o l t a c o l o r c o p i e r s A g u i d e f o r s e r v i c e t e c h n i c i a n s Part Number: 45002957...
  • Page 3 Trademarks EFI, the EFI logo, Fiery, the Fiery logo, and Rip-While-Print are trademarks registered in the U.S. Patent and Trademark Office. Fiery ZX, Fiery X2, Fiery Driven, the Fiery Driven logo, Command WorkStation, AutoCal, Starr Compression, Memory Multiplier, ColorWise, NetWise, and VisualCal are trademarks of Electronics for Imaging, Inc.
  • Page 4 FCC Information WARNING: FCC Regulations state that any unauthorized changes or modifications to this equipment not expressly approved by the manufacturer could void the user’s authority to operate this equipment. Class A Compliance This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 5 Electronics for Imaging to identify the Coded Font Programs and Typefaces reproduced therefrom (“Trademarks”); and d. assign your rights under this Agreement to a transferee of all of your right, title and interest in and to Fiery X2 provided the transferee agrees to be bound by all of the terms and conditions of this Agreement.
  • Page 6 Government Use Use, duplication or disclosure of the Software by the United States Government is subject to restrictions as set forth in subdivision (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 or in subparagraphs (c) (1) and (2) of the Commercial Computer Software—Restricted Right Clause at 48 CFR 52.227-19, as applicable. Third Party Beneficiary You are hereby notified that Adobe Systems Incorporated, a California corporation located at 345 Park Avenue, San Jose, CA 95110 USA (“Adobe”) is a third-party beneficiary to this Agreement to the extent that this Agreement contains provisions which relate to your use of the Fonts, the Coded Font Programs, the Typefaces and the Trademarks licensed hereby.

  • Page 7: Table Of Contents

    Checking scanning and printing Installing additional options Connecting to the network Connecting a PC to the parallel port Using the Control Panel 3-11 Activity light 3-12 Buttons 3-12 Control panel screens and icons 3-13 Shutting down and restarting the Fiery X2 3-17...
  • Page 8 Before you go to the customer site Preliminary on-site checkout Checking interface cables Checking internal components Checking the Fiery X2 as a stand-alone unit Errors during Start-up diagnostics General Fiery X2 system error conditions 5-11 System software installation error messages...
  • Page 9 Contents Appendix A: Specifications Hardware features Networking and connectivity User software Safety and emissions compliance Index...

  • Page 11: About This Guide

    Unpacking and the steps you need to take before you install the unit. • Chapter 3, “Connecting the Fiery X2” How to connect the Fiery X2 to the copier and the network and verify that the system is working correctly; overview of Control Panel.

  • Page 12: Terminology And Conventions

    The term “network administrator” refers to the person responsible for maintaining the network at the customer site. The term “Control Panel” refers to the area on the front of the Fiery X2 including the green/red activity light, the display window (LCD—liquid crystal display), and the black oval plastic disk surrounding the display window.
  • Page 13 • Attach a grounding strap to your wrist. Attach the other end to a good ground. • When you unpack the Fiery X2 from the carton for the first time, touch a metal area to discharge the static on your body.

  • Page 14: Tools You Will Need

    7. Handle printed circuit boards by their edges only, but avoid touching the contacts on the edge of the board. 8. Use care when handling parts of the Fiery X2 as some edges on the unit may be sharp. For example, be careful when: •...

  • Page 15: Chapter 1: Introduction

    Features The Fiery X2 is an integral part of a printing system that includes networked computers running Windows, Mac OS, and UNIX. The Fiery X2 enables users to: • Take advantage of PostScript 3 printing features of Macintosh and Windows 95 and PostScript Level 2 features of Windows NT 4.0 and Windows 3.1.x.

  • Page 16: How The Fiery X2 Operates

    Introduction How the Fiery X2 operates The Fiery X2 enables the customer to access the copier through the network and use it to print files using advanced spooling and job control functions. Users can print to the Fiery X2 from networked PCs, Mac OS computers, and UNIX workstations running TCP/IP.

  • Page 17: Print Options

    The Fiery X2’s efficient capabilities allow customers to use a variety of applications to create and print pages of text and/or images over a network or through the parallel port. Because the Fiery X2 has the ability to print part of a file while processing another part of ™...

  • Page 18: User Software

    Fiery X2 user software is provided on the User Software CD. The network administrator or the user at the customer site is responsible for installing software onto computers that will use the Fiery X2 over a network. Some user software can also be installed from Fiery WebTools (see the User Guide for information).

  • Page 19: Chapter 2: Preparing For Installation

    Figure 2-1 on page 2-2 outlines the recommended installation procedure for connecting the Fiery X2 to the copier. Because the Fiery X2 is a node on the customer’s computer network, make sure to coordinate your scheduled installation with the network administrator at the customer site.
  • Page 20 Unpack the Fiery X2, page 2-6. verify site conditions, page 2-3. Initial startup, page 3-1. Connect copier interface cable, page 3-3. Print the Fiery X2 Test Page, page 3-4. Verify network operation without the Fiery X2 connected. Network administrator connects the...

  • Page 21: Checking The Customer Site

    What copier model is installed? Is there space near the copier for the Fiery X2? Make sure there is space for the Fiery X2. You may need to move the copier out from the wall for easier access. Does the copier require service or adjustment? Copy the copier test page before you install the Fiery X2.

  • Page 22: Parallel Port

    Getting Started. Parallel port Is there space for both the Fiery X2 and the PC that will be connected to the Fiery X2? If system software installation is required and will be done over the parallel port: • Can the parallel port on the PC be configured for ECP mode? •...

  • Page 23: Setting Customer Expectations

    • The network administrator should install the user software shipped with the Fiery X2 onto networked PC and Mac OS computers that will print to the Fiery X2. User documentation is provided with the Fiery X2.

  • Page 24: Unpacking The Fiery X2

    IERY 1. Open the box and remove any packing materials. Save the original boxes and packing materials. If you need to transport the Fiery X2 at a later date, the original box and packing material will ensure safe shipment. 2. Remove the contents from the top container. Inspect the contents for visible damage.
  • Page 25 Unpacking the Fiery X2 Power cable Copier interface cable Parallel cable Media package Fiery X2 Contents of the Fiery X2 shipping box IGURE...

  • Page 26: Fiery X2 Panels

    Preparing for Installation Fiery X2 panels Once you have unpacked the Fiery X2, you can familiarize yourself with the front and back of the Fiery X2 before you install it. Front Back Activity light Line selection buttons SCSI interface port...

  • Page 27: Chapter 3: Connecting The Fiery X2

    1. Connect the recessed end of the Fiery X2 power cable to the power connector on the back panel of the Fiery X2. 2. Make sure that the Fiery X2 power switch is in the Off position (press O), and plug the other end of the power cable into a wall outlet.
  • Page 28 For more information, see the Administrator Guide. 7. Allow the system to proceed to the Info screen to confirm that the Fiery X2 is operating correctly. Once the Fiery X2 shows the Info screen, you are ready to connect it to the copier and...

  • Page 29: Connecting To The Copier

    Connecting to the copier Connecting to the copier After successfully starting the Fiery X2 by itself you are ready to connect the Fiery X2 to the copier. The Fiery X2 communicates with the copier through the copier interface cable. O CONNECT THE...

  • Page 30: Verifying The Connection

    Printing the Fiery X2 Test Page Before connecting the Fiery X2 to the network, print the Test Page to verify that it is connected properly to the copier. The Test Page is a color PostScript file that resides on the Fiery X2 hard disk drive.

  • Page 31: Checking Scanning And Printing

    The Test Scan/Print diagnostic scans whatever is placed on the copier glass and prints it to the copier. This test can be used to test the scanning capabilities of the Fiery X2. You can compare the original with the output to make sure the connection between the Fiery X2 and the copier is working properly.

  • Page 32: Installing Additional Options

    Ethernet networks. Supported Ethernet cabling includes: thinnet for 10Base2, thicknet for 10Base5, and unshielded twisted pair for 10BaseT or 100BaseT. The motherboard in the Fiery X2 has two external Ethernet network ports: an AUI (Attachment Unit Interface) port for a thin Ethernet cable (thinnet) or a thick Ethernet cable (thicknet), as well as an RJ-45 port for twisted pair (see Figure 3-3).
  • Page 33 2. With the AUI slide latch in the open position, connect the network cable to the AUI port on the back of the Fiery X2. Slide the latch to lock the connector in place. • To connect a 10Base2 thinnet cable to the Fiery X2, an Ethernet transceiver must be installed on the Fiery X2 AUI port.
  • Page 34 5 seconds after the system reaches the idle state before you power off the unit. 2. Connect the network cable to the RJ-45 port on the back of the Fiery X2. A Category 5 unshielded twisted pair (UTP) network cable must be used for 100BaseT.

  • Page 35: Connecting A Pc To The Parallel Port

    Make sure that the Info screen reads Idle . If the system has just finished processing, wait 5 seconds after the system reaches the idle state before you power off the unit. 2. Connect the parallel cable to the parallel port on the back panel of the Fiery X2. Parallel port...
  • Page 36 6. After Setup options are configured, verify the parallel port connection. Once the parallel port connection has been made and the Fiery X2 has the correct Setup configuration and has reached the idle state, the network administrator should print a few test documents from the PC connected to the Fiery X2.

  • Page 37: Using The Control Panel

    This section describes the Control Panel on the front of the Fiery X2. Once you install the Fiery X2 and verify that it starts up correctly, you can use the Control Panel to access and monitor different functions of the Fiery X2.

  • Page 38: Activity Light

    Connecting the Fiery X2 Activity light The activity light indicates the current Fiery X2 activity. If the light is: Solid red The Fiery X2 has just been powered on and is about to begin Start-up diagnostics, or there is an error that prevents the Fiery X2 from processing or printing.

  • Page 39: Control Panel Screens And Icons

    When the Fiery X2 is in Print mode, pressing the menu button cycles among four screens: three status screens (Info, RIP, and Print) and the Functions menu (see Figure 3-6). When the Fiery X2 is idle, pressing the menu button cycles between the Info screen and the Functions menu.
  • Page 40 —The system software version running on the Version Fiery X2. Print Status When the Fiery X2 is printing, the Print Status screen is activated. This screen displays the following: —Press the top line selection button to cancel Cancel Job the job currently printing.
  • Page 41 Icon Window screen Description RIP Status When the Fiery X2 is processing a job, the RIP Status screen is activated. This screen displays the following: —Press the top line selection button to cancel Cancel Job the job currently processing. The Fiery X2 cancels the job before printing begins.
  • Page 42 The following options are available from the Functions menu: Print Pages —Enables the user to print special pages from the Fiery X2. The following pages can be printed from the submenu: Test Page •...

  • Page 43: Shutting Down And Restarting The Fiery X2

    Fiery X2 off the network. You should power off the Fiery X2 when you need to service it or the copier, and before you remove or attach any cables to the Fiery X2. Power off the Fiery X2 when changing the copier’s toner in order to prevent the fan from drawing toner into the Fiery X2.

  • Page 45: Chapter 4: Service Procedures

    AC power cable from the back. When performing the service procedures described in this chapter, follow all precautions listed in “Precautions” on page xii. The tools required to service the Fiery X2 are listed in “Tools you will need” on page xiv. System software service Fiery X2 system software is installed on the HDD at the factory.
  • Page 46 17. Power supply 7. Motherboard 18. Power supply cable 8. DIMMs 19. UIB enclosure 9. Center frame 20. UIB cable 10. Top EMI shield 21. UIB (user interface board) 11. Main EMI shield 22. Front panel Fiery X2 exploded view IGURE...

  • Page 47: Accessing Internal Components

    1. Make sure that the Fiery X2 Info screen reads Idle. When Printing or Ripping appears on the Fiery X2 Control Panel, the Fiery X2 is currently processing. Idle appears in the Info screen when the Fiery X2 has finished processing.
  • Page 48 O OPEN THE IERY 1. Make sure you have shut down the Fiery X2 and removed all the cables from the back. 2. Remove the three screws on the back of the Fiery X2 that secure the center frame (with motherboard and devices attached) to the chassis cover.
  • Page 49 Accessing internal components 3. Place the Fiery X2 face up, resting the back panel on protective foam as shown in Figure 4-3. 4. Squeeze the sides near the bottom to release the chassis cover from the front panel tabs as shown in Figure 4-3 (for tab locations, see Figure 4-7 on page 4-8).
  • Page 50 Power supply Main EMI shield Center frame, devices side IGURE Inside the chassis, the power supply is not encased. Before you service the Fiery X2, be sure to power it off and unplug the power cable from the back panel.

  • Page 51: Accessing Front Panel Components

    O REMOVE THE FRONT PANEL 1. Power off and open the Fiery X2 as described on page 4-4. 2. Remove the four screws that secure the center frame to the front panel.
  • Page 52 5. Attach the center frame to the front panel with four screws. 6. Firmly attach the UIB cable to motherboard connector J4. This connector is keyed for proper insertion. 7. If no other service is required, reassemble the Fiery X2 and verify its functionality as described on page 4-12.

  • Page 53: Checking Internal Connections

    Figure 4-8 on page 4-10 for an overview of internal cable connections. Before you touch any parts inside the Fiery X2 chassis, attach an ESD wrist grounding strap. Touch the metal back panel of the Fiery X2 to discharge static electricity.
  • Page 54 Service Procedures Exhaust fan Motherboard CPU fan Chassis ground pin Power switch Power supply Cable key From 1. Fan cables Exhaust fan a. Fan connector on motherboard (J18) CPU fan b. Fan connector on motherboard (J28) 2. HDD cable Hard disk drive (HDD) HDD connector on motherboard (J3) 3.
  • Page 55 Checking internal connections DIMM O CHECK MOTHERBOARD CONNECTIONS Each installed DIMM (dual in-line memory module) is held in place by levers at each end of its socket on the motherboard. The motherboard is originally configured with one 32MB DIMM in socket J17and one 128MB DIMM in socket J26. For more information, see “DIMMs”...

  • Page 56: Restoring Functionality After Service

    Fold in the fan cables, AC power cable, and HDD cable, if necessary, to avoid interfering with the closure and fraying the cables. Front panel/center frame assembly Chassis cover Reassembling the Fiery X2 4-10 IGURE 5. Make sure the edges are tight between the front panel and the chassis cover and then snap them together.
  • Page 57 Fiery X2 components. 7. Verify Fiery X2 operation as outlined below. Note that the Fiery X2 must be powered off before any cables are attached to the back panel. Power on the Fiery X2 alone to check startup (see page 3-1).

  • Page 58: Removing And Replacing Circuit Boards

    User interface board The UIB installed in the front panel of the Fiery X2 (see Figure 4-12) provides the interface between the Fiery X2 and the user. The front of the user interface board contains circuitry for the following: •...
  • Page 59 Removing and replacing circuit boards O REMOVE THE 1. Power off and open the Fiery X2 as described on page 4-4. 2. Remove the front panel as described on page 4-7. 3. Carefully lift off the UIB enclosure. Thread the UIB cable back through the UIB cable slot.
  • Page 60 Tuck in all the loose metal shielding along the edges of the UIB enclosure. Make sure the top and bottom lip of the UIB enclosure rest on the molding. 6. Attach the UIB cable to motherboard connector J4. 7. Reassemble the Fiery X2 and verify its functionality as described on page 4-12. 4-16...

  • Page 61: Video Interface Board Assembly

    • Personality card The personality card provides the interface between the Fiery X2 and the copier. It is also responsible for decompressing the document data as it is sent from the Fiery X2 to the copier. The copier interface port on one edge of the personality card connects to the copier interface cable that plugs into the copier.
  • Page 62 Video interface board assembly layout 4-16 IGURE O REMOVE THE VIDEO INTERFACE BOARD ASSEMBLY 1. Power off and open the Fiery X2 as described on page 4-4. 2. For stability during service, remove the front panel as described on page 4-7. 4-18...
  • Page 63 4. Remove the port bracket. The bracket that connects to the personality card should remain inside the port bracket. If this bracket is inadvertently removed, replace it before you reassemble the Fiery X2. 5. Remove the video interface board assembly from motherboard connector J24.
  • Page 64 2. Replace the port bracket using the screws previously removed as shown in Figure 4-18. Port bracket Replacing the port bracket 4-18 IGURE 3. Replace the front panel as described on page 4-8. 4. Reassemble the Fiery X2 and verify its functionality as described on page 4-12. 4-20...

  • Page 65: Motherboard

    Removing and replacing circuit boards Motherboard The custom Fiery X2 motherboard has a 200MHz CPU and a minimum of 160MB of memory. It processes image data, controls hard disk drive functions, controls the image data transferred to and from the video interface board, and handles communication between the Fiery X2 and external devices.
  • Page 66 Service Procedures Removing the Fiery X2 motherboard The motherboard attaches to the Fiery X2 center frame. Before you remove the motherboard, you must remove: • All cables attached to the motherboard • Video interface board assembly • Option board, if present •...
  • Page 67 2. Print the Font List from the Functions menu. The Font List details what fonts are installed on the Fiery X2. Along with the fonts that are provided on the System Software CD, the customer may have installed additional fonts that will be deleted when you replace the motherboard.
  • Page 68 9. Attach the HDD cable to motherboard connector J3. 10. Reattach the front panel as described page 4-8. 11. Reassemble the Fiery X2 and verify its functionality as described on page 4-12. 12. If you installed a new motherboard, reinstall system software (see “Fiery X2 system software”...
  • Page 69 The four DIMM sockets on the motherboard may be used interchangeably. The Fiery X2 is originally configured for a minimum of 160MB, with a 128MB DIMM installed in bank J26 and a 32MB DIMM installed in bank J17.
  • Page 70 A DIMM fits in the socket only one way. The DIMM is fully seated in its socket when the levers close securely around the ends. Avoid flexing the motherboard while you insert the DIMM in its socket. 4. Reassemble the Fiery X2 and verify its functionality as described on page 4-12. 4-26...

  • Page 71: Motherboard Battery

    5. If you removed the front panel, reattach it (see “To replace the front panel” on page 4-8). 6. Reassemble the Fiery X2 and verify its functionality as described on page 4-12. When you power on the Fiery X2, let the Start-up diagnostics complete, then power off and on again to reinitialize the realtime clock.

  • Page 72: Fans

    Service Procedures Fans Two fans run continuously when the Fiery X2 is on: an exhaust fan and a CPU fan. You should hear the fans start as soon as you power on the Fiery X2. The exhaust fan, mounted on a metal bracket attached to the device side of the center frame, pulls warm air from inside the unit and blows it out of the unit through the back of the chassis.
  • Page 73 4. Use a tie wrap to secure the fan cable to the white tie-mount on the metal bracket. Fold any excess cable neatly and secure with a tie-wrap. 5. If you removed the front panel, reattach it as described on page 4-8. 6. Reassemble the Fiery X2 and verify its functionality as described on page 4-12. 4-29...

  • Page 74: Power Switch

    Service Procedures Power switch The power switch is mounted on a metal bracket attached to the device side of the center frame. The following cables connect to the power switch: • AC power cable • Ground cable Chassis ground pin Metal bracket Power switch AC power cable...
  • Page 75 O REPLACE THE POWER SWITCH 1. Slide the power switch down through the opening in the metal bracket. Position the power switch so the silkscreened | is on top when the Fiery X2 is in its standard operating position. 2. Place the ground shield over the power switch.
  • Page 76 6. Reattach the front panel as described on page 4-8. 7. Reassemble the Fiery X2 and verify its functionality as described on page 4-12. 4-32...

  • Page 77: Power Supply

    Power supply Power supply The 60 watt power supply in the Fiery X2 has an input range of 100V AC to 240V AC. The following cables connect to the power supply: • AC power cable Do not attempt to measure voltages on the AC power cable because voltages are in the range of 100-240V AC.
  • Page 78 Service Procedures O REMOVE THE POWER SUPPLY 1. Power off and open the Fiery X2 as described on page 4-4. 2. Remove the front panel as described on page 4-7. 3. Remove the bottom EMI shield. 4. Remove the power supply cable from motherboard connector J16 and the HDD.
  • Page 79 Power supply O REPLACE THE POWER SUPPLY 1. Secure the power supply to the center frame with four screws (see Figure 4-28 on page 4-34). 2. Thread the motherboard end of the power supply cable through the guide on the center frame and attach it to connector J16 on the motherboard.
  • Page 80 7. Fit the bottom EMI shield into the main EMI shield and secure it with two screws. 8. Reattach the front panel as described on page 4-8. 9. Reassemble the Fiery X2 and verify its functionality as described on page 4-12. Power supply cable voltages This section provides voltage information about the Fiery X2 power supply cable.
  • Page 81 Power supply Black (Common) Red (+5V DC) Power supply cable to HDD Power supply cable (to power supply) Yellow (+12V DC) Black (Common) Power supply cable to motherboard Blue (-12V DC) Black (Common) Black (Common) Red (+5V DC) Red (+5V DC) Yellow (+12V DC) Power supply cable pin assignments 4-31...

  • Page 82: Hard Disk Drive

    Setup configuration so it can be reenterd later. 2. Print the Font List from the Functions menu. The Font List details what fonts are resident on the Fiery X2 HDD. Along with the fonts that are provided on the System Software CD, the customer may have installed additional fonts that will be lost when the HDD is replaced.
  • Page 83 Hard disk drive 5. Remove the HDD cable from motherboard connector J3. Using a ribbon cable connector extractor is recommended. Pull the connector straight out so as not to bend pins on the motherboard. Do not pull on the cable itself. 6.
  • Page 84 Be sure to fold in the HDD cable so that it is not damaged when you replace the chassis cover. 10. If you replaced the HDD with a new drive, install system software (see “Fiery X2 system software” on page 4-43).

  • Page 85: Front Panel Components

    The front panel contains jewels, the UIB, and buttons. This section describes replacing jewels and buttons in the front panel. For information on replacing the UIB, see “User interface board” on page 4-14. Line selection buttons Up and down button Menu button Jewels Fiery X2 jewels and buttons 4-33 IGURE 4-41...

  • Page 86: Jewels

    Jewels Some upgrades or product modifications may require you to replace a jewel on the front panel of the Fiery X2. The following procedure describes how to replace the jewels. O REPLACE A JEWEL 1. Power off and open the Fiery X2 as described on page 4-4.

  • Page 87: Fiery X2 System Software

    Fiery X2 system software Fiery X2 system software The Fiery X2 System Software CD includes the system software and fonts. Use the System Software CD when: • You replace the Fiery X2 HDD • You replace the motherboard • You upgrade to a more recent version of the system software The latest user software must be installed onto all computers that print to the Fiery X2.

  • Page 88: System Software Installation Reminders

    Fiery X2 is configured for another language. • Compatibility—The latest user software should be installed onto all computers that print to the Fiery X2. Using incompatible versions of the system and user software may result in system problems.

  • Page 89: Installing System Software Using The Scsi Interface Port

    5. Power on the CD-ROM drive, push the eject button, and insert the Fiery X2 System Software CD. 6. Make sure the CD-ROM drive is free of activity, power on the Fiery X2, and let it complete its Start-up diagnostics. As soon as you see the message, “For software update or setup, press any key,”...
  • Page 90 Flash Info Start-up 8. At the Format Disk screen, select Internal Drive to select the HDD inside the Fiery X2. 9. At the Format Int Disk screen, use the up and down button on the Control Panel to display Yes and then select OK to confirm the format of the internal HDD.
  • Page 91 7. After the Fiery X2 reaches the Idle screen and the CD-ROM drive is free of activity, press the eject button and remove the System Software CD. 8. Power off the Fiery X2 and the CD-ROM drive and remove the SCSI cable from the back of the Fiery X2 and the CD-ROM drive.

  • Page 92: Installing System Software Using The Parallel Port

    Service Procedures Installing system software using the parallel port To install system software using the parallel port on the Fiery X2, you need: • A PC with Windows 95 that meets these minimum requirements: • CD-ROM drive (built-in or attached) •...
  • Page 93 After setting the Parallel Port Mode to ECP, save your changes and exit the BIOS. 2. Install the PostScript printer driver for the Fiery X2 from the User Software CD in the Windows 95 subdirectory. This driver supports IEEE 1284 fast bi-directional throughput over an ECP parallel port and allows you to configure all port and spool settings required for a successful...
  • Page 94 Parallel port 4-35 IGURE 5. Power on the Fiery X2 and let it complete its Start-up diagnostics. As soon as you see the message, “For software update or setup, press any key,” press any button on the Control Panel. If you do not press a button within three seconds, the Fiery X2 continues the startup process.
  • Page 95 4. To confirm software installation, use the up and down button on the Control Panel to display Yes then select OK. 5. At the Fiery X2 Control Panel, select From Parallel Port to install system software using the parallel port.
  • Page 96 10. When the Fiery X2 reaches the Idle screen, close the DOS-type window on the PC and remove the System Software CD. 11. Power off the Fiery X2 and the PC and remove the parallel port cable from the back of the Fiery X2 and the PC.

  • Page 97: Chapter 5: Troubleshooting Procedures

    “Checking internal connections” on page 4-9 for descriptions of Fiery X2 parts and connections. If a loose part or cable is not the cause of the problem, see “Checking the Fiery X2 as a stand-alone unit” on page 5-9, and “Checking the entire Fiery X2 system” on page 5-26.
  • Page 98 “Checking the Fiery X2 as a stand-alone unit” on page 5-9 describes the checks you should perform on the Fiery X2 if the initial checks fail to identify the cause of a problem. With the Fiery X2 disconnected from the copier and the network, test the Fiery X2 as a stand-alone unit.

  • Page 99: Where Problems Occur

    Where problems occur The Fiery X2 is a server for one copier, and it is generally part of a configuration such as the one shown below and in Figure 5-2 on page 5-4. Problems may occur in one of three areas: •...
  • Page 100 Memory & SCSI Scan/Print Interpreter External SCSI interface devices Video interface Copier board assembly RTC/ Super I/O PCI-ISA controller User interface Battery board interface +5/±12VDC Power supply PCI Bus AC power 100-240V AC Functional diagram of typical Fiery X2 configuration IGURE...

  • Page 101: Before You Go To The Customer Site

    1. Does the copier work when it is not connected to the Fiery X2? If the copier works but the user cannot print the Fiery X2 Test Page, have the customer check the Control Panel on the Fiery X2 for an error message.

  • Page 102: Preliminary On-Site Checkout

    • Check that the network cable is plugged into the proper port on the back panel (see “Connecting to the network” on page 3-6). • Make sure the power cable is plugged into the wall supply and that the Fiery X2 is powered on (see “Preliminary checkout” on page 3-1).

  • Page 103: Checking Internal Components

    • Look for cables that are obviously loose. Reseat each cable firmly. See Figure 4-8 on page 4-10 for an overview of the cables in the Fiery X2. Make sure that the power supply cable, AC power cable and ground cables are properly connected to the power supply.
  • Page 104 7. Motherboard 18. Power supply cable 8. DIMMs 19. UIB enclosure 9. Center frame 20. UIB cable 10. Top EMI shield 21. UIB (user interface board) 11. Main EMI shield 22. Front panel Exploded view of Fiery X2 components IGURE...

  • Page 105: Checking The Fiery X2 As A Stand-Alone Unit

    3. Power on the Fiery X2 and allow the startup diagnostics to run. Errors during Start-up diagnostics When you power on the Fiery X2 or reboot, the system goes through a series of diagnostic tests that check the motherboard. While the diagnostic tests are running, the name of the test and a progress bar are displayed on the Control Panel.
  • Page 106 Troubleshooting Procedures Possible errors during Start-up diagnostics ABLE Error Test name Area reporting the error Suggested action Number RTC Self Test Realtime clock chip • Replace the battery on the motherboard (see “Motherboard battery” on page 4-27). RTC R/W Reg •...

  • Page 107: General Fiery X2 System Error Conditions

    Start-up diagnostics. Table 5-2 lists some of these error conditions and suggests corrective action. When you first encounter any of these error conditions, power off and open the Fiery X2 as described in “Checking internal connections” on page 4-9. Inspect the Fiery X2 chassis for obviously loose cables and boards.
  • Page 108 Fiery X2 to the network. connected to it or the network is • If the Fiery X2 is connected to the network, make sure not live. the rest of the network is live.
  • Page 109 4-43). Loading settings... screen. System software is not installed on • Install system software (see “Fiery X2 system software” the hard disk drive. on page 4-43). Faulty HDD. • Check the HDD cable connection to the motherboard and the HDD.
  • Page 110 Control • Print the Test Page. Panel Problem with the connection • Power off the Fiery X2 and the copier. between the Fiery X2 and the • Make sure the copier interface cable is connected to the copier.

  • Page 111: System Software Installation Error Messages

    • Repeat system software installation (see “Fiery X2 system software” on page 4-43). • If the problem persists, check the configuration of Fiery X2 and attached device (see “Checking the entire Fiery X2 system” on page 5-26). Corrupt file size File transfer was interrupted.
  • Page 112 5-20). Not enough disk space Unnecessary files on HDD. • Clear the Fiery X2 by selecting the Clear Server option from the Setup menu (see the User Guide). This clears jobs stored on the Fiery X2. • Format the HDD to remove all data.
  • Page 113 • If the problem persists, use a different PC or CD-ROM drive to install software. Faulty internal cable • Open the Fiery X2 and look for any loose cables or boards. connections. (see“Checking internal connections” on page 4-9). • If the problem persists, check the configuration of Fiery X2 and attached device (see “Fiery X2 system software”...

  • Page 114: Fiery X2 Diagnostic Sets

    Troubleshooting Procedures Fiery X2 diagnostic sets Fiery X2 diagnostic sets are available to manually test components on the Fiery X2 motherboard. Fiery X2 diagnostic sets are divided into four groups: Custom, Functional, Burn-in, and Start-up. The Custom and Start-up diagnostic groups are described in more detail below.
  • Page 115 Checking the Fiery X2 as a stand-alone unit Press and hold the up button and then power on the Fiery X2. DIAGNOSTIC SETS DIAGNOSTIC TESTS ? RUN UNTIL Custom See page 5-20 RTC Self Test Done Functional RTC R/W Reg Time...
  • Page 116 Table 5-4, “Summary of Custom diagnostic tests,” on page 5-21 lists the Custom diagnostic tests that can be run at the customer site, the areas of the Fiery X2 that are tested by the diagnostic tests, and suggests possible actions to take if the diagnostics fail.
  • Page 117 (percentages are available in increments of ten). To scroll through the list, use the up and down button. Do not power off the Fiery X2 while tests are running unless it appears that the system is not responding. If you have selected an incorrect test, wait until the test has completed or press the menu button to halt the test.
  • Page 118 Start-up diagnostics include the set of Fiery X2 tests listed in Table 5-1 on page 5-10. These tests are the same tests that are run automatically when you turn on the Fiery X2 or reboot the system. The Start-up diagnostics focus on testing components on the Fiery X2 motherboard.

  • Page 119: Viewing The Diagnostic Report

    Checking the Fiery X2 as a stand-alone unit Viewing the diagnostic report Results of the Fiery X2 Custom diagnostics display in the diagnostic report menu whether tests pass, fail, or are halted. Start-up diagnostic test results are available in the diagnostic report menu only when a test fails.

  • Page 120: Video Interface Board Diagnostics

    O RUN IDEO IAGNOSTICS 1. Power on the Fiery X2. Once the Fiery X2 has reached the Idle screen, press the Menu button to view the Functions menu. 2. Select Run Diagnostics from the Functions menu. Print Pages...
  • Page 121 • Check the connection between the video interface board, the personality card, and the motherboard. • Power on the Fiery X2 and run Video Diagnostics again. If the test still fails, replace the video interface board assembly. Note that the entire video interface board assembly will need to be replaced.

  • Page 122: Checking The Entire Fiery X2 System

    Fiery X2 functions as a stand-alone unit. Checking the copier interface After the Fiery X2 starts up successfully as a stand-alone unit, power off the Fiery X2 and connect the copier interface cable. You should make sure the Fiery X2 is working properly with the copier before you connect it to the network.
  • Page 123 Reboot Server Functions The Fiery X2 sends the Test Page to the copier and displays the RIP and Print status screens so you can monitor the job. 6. Examine the quality of the Test Page from the copier.
  • Page 124 4. At the Diagnostics screen, select Test Scan/Print. Test Scan/Print Select Video Diagnostics Diagnostics The message “Scanning from copier and printing...” is displayed. 5. When the Fiery X2 is finished printing, compare the output from the copier to the original. 5-28...

  • Page 125: Checking Network Connections

    After the Fiery X2 is connected to networked computers, printing problems may arise if the network hardware or software is not set up properly or doesn’t match network settings on the Fiery X2. Problems may also occur when printing from a specific application or printing a particular file.

  • Page 126: Printing To The Fiery X2

    Printing to the Fiery X2 If the user can print a Fiery X2 Test Page, but cannot print a job from a workstation on the network, you may have to make a service call. However, first make sure the network administrator has done the following: •...

  • Page 127: Appendix A: Specifications

    • Optional Token Ring interface using the Token Ring kit User software A complete description of Fiery X2 user software is provided in the User Guide. For optimal Fiery X2 performance, current versions of the user software should be maintained on every network computer that might print to the Fiery X2.
  • Page 129 Index Numerics 10/100BaseT 2-4 cable connectors 10Base2 3-7 BNC 3-7 10Base5 3-7 reseating 4-9 UIB 4-14 cables AC power cable 4-2, 4-10, 4-30, 4-35, 5-8 AC power 4-2, 4-10, 4-30, 5-8 activity light 2-8, 3-2, 3-12, 4-14, 5-9 copier interface 3-3, 5-6 Alert screen 3-13 CPU fan 4-10 Alert status 3-14...
  • Page 130 Index chips custom diagnostics CPU 4-21 ENET INIT 5-21 MIPS R5000 RISC CPU 1-2 ENET READ 5-21 RipChip 1-2 ENET SLV REG 5-21 color charts 3-16 ENET WRITE 5-21 components IDE Chip 5-21 CPU fan 4-28 IDE HD 5-21 DIMMs 4-11 MEM 5-21 exhaust fan 4-28 MEM ADDRESS 5-21...
  • Page 131 Index display window 2-8 front panel 2-8, 4-2, 5-8 handling xiii accessing components 4-7 on user interface board 4-14 components 4-41 drives installing 4-8 CD-ROM 4-45 removing 4-7 hard disk 4-38 Functional diagnostics 5-18, 5-21 – Functions menu 3-15 3-16 EMI approvals A-1 EMI shield ground cable 4-10...
  • Page 132 Index J27 (SCSI interface port) 4-21 networks J28 (fan cable) 4-21 AppleTalk 1-1 J3 (HDD cable) 4-21 connecting to 3-6 J4 (UIB cable) 4-21 Ethernet 3-6 J6 (RJ-45 port) 4-21 Novell (IPX) 1-1, 3-9 – J9 (DIMM socket) 4-21 supported 1-1 1-2, A-1 jewels 2-8, 4-42 TCP/IP 1-1...
  • Page 133 Index power supply 4-2, 5-8 cable 4-2, 5-8 – reassembling the server 4-12 4-13 cables connecting to 4-33 Reboot server 3-17 description 4-33 removing components installing 4-35 battery 4-27 removing 4-34 DIMMs 4-11 voltages 4-36 front panel 4-7 – power supply cable 4-10, 4-34 4-35 hard disk drive 4-38 connectors 4-34...
  • Page 134 Index Start-up diagnostics 5-18 12C EEPROM 5-10 safety approvals A-1 BOOTROM 5-10 screens – ENET SLV REG 5-10 Alert 3-13 3-14 error numbers 5-10 Diagnostic Mix 5-19, 5-21 errors 5-9 Diagnostics 3-5, 5-24, 5-28 IDE Chip 5-10 Exit Setup 3-2 MEM ADDRESS 5-10 Format Disk 4-46 MEM DIMM INFO 5-10...
  • Page 135 Index troubleshooting Control Panel 5-13 Video Diagnostics 3-17 network connections 5-29 video inerface board assembly operating problem 5-5 personality card 4-2, 5-8 operating problems 5-5 video interface assembly phone check 5-1 personality card 4-17 printing problems 5-30 video interface board 4-17 problems with initial installation 5-1 video interface board 4-17 process 5-1...