Technicolor COM421 Integrator's Manual
  1. Manuals
  2. Brands
  3. Technicolor Manuals
  4. Receiver
  5. COM421
  6. Integrator's manual
Technicolor COM421 Integrator's Manual

Technicolor COM421 Integrator's Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
Technicolor COM3000
Integrator's Manual
(COM400/COM421/COM51/QAM20/QAM4)
© 2012 Technicolor. All Rights reserved

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the COM421 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Technicolor COM421

Summary of Contents for Technicolor COM421

  • Page 1 Technicolor COM3000 Integrator’s Manual (COM400/COM421/COM51/QAM20/QAM4) © 2012 Technicolor. All Rights reserved...
  • Page 2 Class 1 warning message (connect with earth ground) Warning Class 1 Equipment. This equipment must be earth grounded. The power plug must be connected to a properly wired earth ground socket outlet. An improperly wired socket outlet could place hazardous voltages on the accessible metal parts. IT Room warning message: Suitable for installation in Information Technology Rooms in accordance with Article 645 of the National Electrical Code and NFPA 75.
  • Page 3 Updated formatting 2/24/2022 Angelo Peruch Updated all graphics to display DIRECTV Added references for COM421 w w w . t e c h n i c o l o r . c o m / m c s Page 3...

  • Page 4: Table Of Contents

    Intended Usage ........................10 COM3000 Product Overview ....................11 COM400 ............................ 11 COM51 ............................11 QAM20 / QAM4 ........................11 COM421 ............................ 11 Additional Features ........................13 Compatibility with Previous Hardware..................13 Mechanical Overview ......................14 COM400 Chassis ........................14 COM421 ............................ 15 COM51 Card ..........................
  • Page 5 Changing the Chassis Management IP address (OPTIONAL) ............. 33 10.6 Save Changes to Running Configuration ................... 35 10.7 COM51 Card Discovery Issues ....................36 11 COM421 ..........................37 12 Flextune ..........................38 12.1 Operational Overview ....................... 38 12.2 IPTV End Point Devices ......................39 12.3...
  • Page 6 14.6 Input of External Sources to QAM20 / QAM4 ................88 15 Vidplay Software ........................89 16 Troubleshooting ........................90 16.1 COM51 Reset Button ........................ 90 16.2 Troubleshooting Common Problems ..................91 17 Transcoder Operations ......................92 18 Receiverless HD ........................93 19 Syslog Server Setup ........................93 20 Legacy Equipment ........................96 21 Open Software Notification ....................96 w w w .

  • Page 7: Definitions

    ATSC-8 This is a device previously provided by Technicolor to provide ATSC off air television signals to the COM3000. It is configured and controlled through the COM3000 web interface. Depending on configuration it can deliver 8 program channels or 8 complete ATSC8 broadcasts including all sub channels in the carrier.
  • Page 8 SWQAM2 The SWQAM2 is a software key that will enable 2 QAM channels per key on a QAM20 / QAM4 card. By purchasing 3 SWQAM2 keys a QAM20 / QAM4 can be expanded to 12 QAM channels. DSWiM 30 DIRECTV SWM. One DSWiM 30 will provide signal to a COM51 card when tuning more than 8 channels Emergency Alert Systems can be interfaced with the COM3000 to stream emergency notifications to all QAM channels.
  • Page 9 Pro:Idiom Pro:Idiom is an industry accepted digital rights management encryption technology for video signals broadcast in commercial establishments such as hotels, dormitories and hospitals. All major programmers have accepted Pro:Idiom as an encryption method to secure programming. Only televisions or set-back boxes with built in Pro:Idiom encryption system decoders will be able to decrypt the signal.

  • Page 10: Introduction

    COMMERCIAL USE This product is designed to go into areas that are not accessible to the public at large and are not for home use. Technicolor COM3000 Products provide Head-End systems for distribution solutions for the DIRECTV Commercial and Lodging and Institutions (L&I) markets w w w .

  • Page 11: Com3000 Product Overview

    COM51 or tuner cards (maximum of 6 per chassis) • QAM20 / QAM4 modulator (maximum of 2 per chassis) The COM3000 is the next evolution of the Technicolor Multiclient Solution product line. It builds on the successful COM2000 system with additions of several new features. COM400 •...
  • Page 12 COM400 and 421 chassis is shown below: COM400 Chassis QAM 20 / 4 COM51 COM421 Chassis COM51 QAM 20 / 4 The original DIRECTV broadcast video encoding format is preserved, and the output transport stream is encrypted with the Pro:Idiom digital rights management (DRM) by default. Other DRM selections such as AES and Pro:Idiom Mobile are supported.

  • Page 13: Additional Features

    Emergency Alert Systems (EAS) Integration. System will output any MPEG2 transport stream sent to port 25600 to all QAM RF outputs. MPEG2 TS can be from an outboard EAS device or locally generated A/V encoder (Only available on systems utilizing the Technicolor QAM20 / QAM4 modulator).

  • Page 14: Mechanical Overview

    5 Mechanical Overview The following sections contain a brief overview of the devices that you will be interacting with along with the associated hardware. The intent is to give you a working knowledge of how the system operates under normal circumstances. COM400 Chassis Below is a front and rear view of the COM400 chassis.

  • Page 15: Com421

    COM421 Below is a front view of the COM421 Chassis • Requires 1 RU rack space • External AC/DC power supply • Chassis slots to accept two COM51 cards and one QAM20 / QAM4 • Two gigabit ethernet ports •...

  • Page 16: Com51 Card

    Manual software updates via internal TFTP server. Queries Technicolor update server for software updates at bootup and at daily intervals, downloads and installs software automatically. Server will instruct COM51 to complete update at a prespecified time in early AM hours.

  • Page 17: Qam20 / Qam4

    QAM20 / QAM4 The QAM20 / QAM4, shown above is an Edge QAM256 modulator capable of outputting up to 48 QAM carriers. • QAM20 ships from the factory authorized for 16 QAM carriers. • QAM4 ships with 4 QAM carriers •...

  • Page 18: Installation Overview

    Contact information for the technical support department of your distributor. • Internet connection for remote troubleshooting • Primary support for all Technicolor products is provided by the distributor who sold the product. • The Technicolor website contains: • Product Documentation and Manuals •...

  • Page 19: Required Tools

    Required Tools A successful installation is dependent on having the proper tools on the jobsite. Below is a list of recommended tools. • DIRECTV Advanced Installation Meter (AIM). • Digital RF signal level meter • Laptop computer and Ethernet cables •...

  • Page 20: Distribution Networks

    Distribution Networks • RF networks need pass digital signal tests per industry standards. Care should be taken to inspect the system for old crimp style connectors, poor quality amplifiers, taps and splitters. Wall plate splices and TV jumpers should also be inspected and replaced as necessary. •...
  • Page 21 TV Compatibility • The Technicolor COM3000 system outputs MPEG4 content on a MPEG2 transport stream containing the original encoded video stream as available from DIRECTV. • High definition programming is MPEG4 (H.264) with AC3 audio • High definition programming includes Pro:Idiom encryption unless otherwise authorized by DIRECTV and properly licensed for operation.

  • Page 22: Installation Guidelines

    It is required that a DIRECTV AIM RF meter be used to verify all satellite signal levels and quality. All satellite transponders must pass the EIV test on the AIM meter. • Technicolor Requirements • It is required that COM51 cards be connected to a DSWiM30 module for full 23 tuner capability.

  • Page 23: Component Assembly

    7 Component Assembly • Carefully unpack and install the QAM20 / QAM4 and COM51 cards in the COM400/421 Chassis as shown below. Be sure to line up the cards with the guides in the chassis. • After inserting the COM51 card, finger tighten the two thumb screws to secure the card in the chassis.

  • Page 24: Setting Up Multiple Chassis (Com400 Only)

    • For multi-chassis COM400 installations each chassis will need to be assigned a unique chassis ID. • COM421 are set to chassis one by default, there is no dipswitch as multiple 421 chassis are not recommended • The COM400 chassis has a default setting as chassis one.
  • Page 25 The table below details COM400 chassis dipswitch settings and the corresponding IP address. Chassis ID Switch1 Switch 2 Switch 3 Switch4 Default IP DOWN DOWN DOWN 192.168.3.18 DOWN DOWN DOWN 192.168.3.34 DOWN DOWN 192.168.3.50 DOWN DOWN DOWN 192.168.3.66 DOWN DOWN 192.168.3.82 DOWN DOWN...

  • Page 26: System Power Up

    9 System Power Up Once assembled and connected to RF distribution power up the COM3000 by plugging in the power cord. There is no external power switch. System startup LED Behavior The COM51 card has 6 LEDs on the front panel the top three are: PWR –...

  • Page 27: Led Behavior After Boot Up

    LED Behavior after Boot up Once the COM51 has successfully booted the LEDs will provide operational information as shown below. LED 2 LED 3 Meaning SWM error FLASH SWM error while APG acquisition SWM error HW initialization (FPGA loading) FLASH APG acquisition Running FLASH...

  • Page 28: Com400 Chassis

    10 COM400 Chassis The COM400 chassis differs from previous COM chassis due to the presence of a Layer 2 managed Ethernet switch. Due to the number of tuners in a COM51 and the potential of having 138 HD streams within the system, the switch with IGMP capabilities, is necessary so that COM51 cards are not overwhelmed by the amount of video data available on the backplane.

  • Page 29: Port Definitions

    10.1 Port Definitions When you first log into the COM400 the landing page will display the graphic shown below in Error! R eference source not found. . Ports 1-11 are utilized in the COM400 chassis and a displayed as lit with a connection to each port is made.

  • Page 30: Setting A Password

    10.2 Setting a Password To set a password navigate to >Configuration>Security>Password If the password is lost the unit’s password can be reset to default by connecting a CAT5 jumper between the two 10 G ports and power cycling the COM400. 10.3 COM400 Software Update To determine the current software running on the COM400 navigate to: Maintenance >...

  • Page 31: Com400 Settings For Multicast

    10.4 COM400 Settings for Multicast By default, the COM400 is set to provide a stable environment, however, if you are using the system to output IP multicast video, a couple simple settings can be implemented for a more robust solution. These steps have been tested and proven using a variety of managed Ethernet switches from well- known manufacturers.
  • Page 32 From the IGMP snooping menu navigate to VLAN Configuration as shown in Error! Reference source not f ound. Verify Snooping is enabled. If not check the box and then click Save Querier Election should be off if you are using a managed external Ethernet switch. Enable Querier Election if you don’t have an external managed Ethernet switch.

  • Page 33: Changing The Chassis Management Ip Address (Optional)

    10.5 Changing the Chassis Management IP address (OPTIONAL) Making changes in this area can affect system communication. Proceed with caution. Management IP address should only be changed when it is necessary to manage the entire system from a different subnet. The IP address of all COM51 cards will need to be changed to the same subnet as the chassis.
  • Page 34 Next navigate to: Configuration->VLANs->Configuration • To access the chassis and the associated COM cards and QAM from the same port all connected ports will need to be set to the same VLAN. • Set Allowed Access VLANs to 2 • Refer to the chart on page 1 to identify the ports being used •...

  • Page 35: Save Changes To Running Configuration

    10.6 Save Changes to Running Configuration Once you have verified all the setting changes are correct, save the settings to running configuration. Failure to complete this step will result in all new settings being lost upon power cycle. As shown below Navigate to: Maintenance >...

  • Page 36: Com51 Card Discovery Issues

    10.7 COM51 Card Discovery Issues If you have problems with COM51 card discovery the following changes may help: • If you have a QAM system with no multicast video packets you can disable IGMP snooping via: Configuration->IPMC->IGMP Snooping->Basic Configuration->Snooping Enabled=UNCHECKED- >Save.

  • Page 37: Com421

    11 COM421 The Technicolor 421 is a simple chassis that facilitates two COM51 blades, and one QAM20 / QAM4 edge QAM modulator • Power is supplied via an external AC/DC power supply • Ethernet connection via two 1 gigabit ethernet ports on the front of the unit •...

  • Page 38: Flextune

    12 Flextune Description: Flextune is a software upgrade designed to work with COM51 cards installed in a COM 400/421 chassis. • IPTV only • Cost effective solution for properties with 46 end devices or less. One tuner per end device. •...

  • Page 39: Iptv End Point Devices

    Build the EPG using mode 13 to reflect the IP assignments: • Example of EPG Setup 4-0 4-65535-hd 226.101.0.4 5000 206-0 206-65535-hd 226.101.2.6 5000 245-0 245-65535-hd 226.101.2.45 5000 UCW4026 will download this guide information and send a join request for the specific multicast IP address when tuned to that channel.

  • Page 40: Com51 Settings

    12.3 COM51 Settings Do not set up channels in the Discover or Overview tabs. Leave them blank • COM51 must be set as the IGMP querier Go to COM51 WebUI -> Discover -> Channel# -> Advanced Edit -> Misc Get/Set Enter Name: igmpQuery Value: 1 Set: 1...

  • Page 41: Com51 Syslog Entries For Tune Requests

    12.5 COM51 Syslog Entries for Tune Requests The syslog in the figure below shows syslog entries for Flextune operations. In this scenario tuner 2 is streaming DIRECTV channel 207 and is changed to 245 (Some functional line entries are removed for clarity) Tuner 2 is streaming programming from 207 and receives a channel change command.

  • Page 42: The Com51 Web Interface

    13 The COM51 Web Interface Each COM51 card uses the same simple to use web-based application as the COM46. The user interface provides an easy means to control and configure the COM3000 system. • Accessed by entering the IP address of any COM51 cards in the system into a web browser’s address bar.

  • Page 43: Com51 Licensing

    13.1 COM51 Licensing The COM51 card default setting enables eight tuners. As previously mentioned, additional tuners can be licensed in one tuner increments. This process should be completed during the order process. The tuner licensing is the responsibility of the Distributor providing the system. Tuner licensing count is displayed in the “Tuners”...
  • Page 44 On the Overview tab (discussed below), the COM51 will highlight unlicensed tuner numbers in grey, and the bitrate, SNR, and Strength fields will be highlighted in red. The final verification of licensing is in the COM51 SysLog. A COM51 exceeding the license count will display the following message in the Syslog: user.err syslog: a: ***Need Tuner License File: tuners=8;...

  • Page 45: Overview Tab

    13.2 Overview Tab The Overview tab provides a streamlined method for initial configuration and quick status monitoring of the COM3000 system using a series of pulldown menus to configure each card. The Overview tab displays additional information not shown on the Discover tab. Including: •...
  • Page 46 QAM Summary The QAM summary portion of the Overview tab displays basic information about the QAM20 / QAM4s mounted in the system. Base 1 The RF channel assigned to QAM Index one. Base channels 2 and 3 are not used. Chassis The QAM chassis number is determined by the COM400 chassis designation and QAM slot.
  • Page 47 Chassis number hyperlink Slot number hyperlink Tuner number hyperlink will navigate to the COM51 advanced edit page Security Security column dropdown which allows you to apply any of the supported security modes to the associated channel. Options are: • None - This setting removes all DRM and will only function on standard definition channels by default.
  • Page 48 Bitrate Displays a snapshot of the bitrate at the QAM20 / QAM4 port associated with the selected QAM major/minor channel. In the example QAM ch 33-2 is streaming 5.9 Mbps. If the stream is not routed to a COM20 card the Bitrate will read 0.0. SNR and Strength Displays the signal to noise ratio for the tuned channel.

  • Page 49: Discover Page

    13.3 Discover Page Most configurations on the COM3000 system can be done via the Overview page previously discussed. However, there is redundant information in the Discover page and links to advanced edit pages for feature configurations and troubleshooting. The COM51 card issues a discovery call for all other COM51 (and COM46) cards in the system and populates a table with basic information on current tuning parameters and RF signal levels.
  • Page 50 • If the card is sending video to a QAM20 / QAM4, this field shows the instantaneous bitrate of the channels being sent out of the QAM20 / QAM4. Otherwise this field contains the destination port associated with the destination IP address described above. You must have a unique IP and or port number for each individual channel you wish to stream.
  • Page 51 • Allows entry of a QAM channel, sub-channel and DIRECTV channel number. This is redundant to the channel tuning on the Overview screen. • Channels entered in this screen will tune to HD programming. This can be helpful when tuning local channels not easily identified as High Definition Advanced Tune The Advanced Tune page can be used to change the main tuning parameters of a channel.
  • Page 52 Protocol_Type This field is used to control whether the COM51 streams the data in UDP or RTP packet structures. The default value is UDP. Channel_Object_ID This field is the data that the COM51 uses for tuning purposes. It will be automatically filled in when a valid DIRECTV channel number is entered into the “Major_Number”...
  • Page 53 Stream_ID Values There are some special values a user can enter in the Stream_Id field which enable specific operations. If you are not sure of the functions, please contact Technicolor Support. 3333 Don't block video if no ECM received 9001...
  • Page 54 Following is a brief explanation of each field shown above: Chassis_ID This field represents which COM400 chassis the card resides in when there are multiple chassis in the system. Slot_ID This field identifies the card’s location within a chassis, numbered 1 through 6. Tuner This field identifies the tuner’s location on the COM51 card (1 through 23).
  • Page 55 The table below details the Network ID numbers and corresponding satellite. Network_ ID Satellite Control 101L 18V DC 101R 13V DC 22 kHz on 22 kHz on (same cable as 110) 99B(c) DC (B-band) (s = spot beam; c = conus = 99A (s) DC (A-band) Reverse Band...
  • Page 56 SW_Version This field reports the software version that currently resides on the COM51 card. COM51 LED Control Feature This feature gives you the ability to assume control of the PWR LED temporarily. This can help you easily identify a specific card within a chassis if there is ever any doubt about which card you are accessing.
  • Page 57 If, however, there are issues with the card’s authorization, you will see messages that show error codes: The 3-digit values starting with a “7” are the DIRECTV support extension numbers associated with the error condition. Refresh Refreshes this display. Clear_CAM_Log Clears all current entries in that card’s CAM log.
  • Page 58 COM51 User Configuration Options This section gives you the ability to customize select features of the COM51 cards to better suit your application. • Change IP settings the card • Control and configure Syslog server • Enter IP address of NTSC-8 and Tuner Count Figure 1 - User Config Interface Following is a brief explanation of each field shown above: IP_Config...
  • Page 59 Reverse proxy (still under development) VidPlay Not used It is recommended to use an inexpensive PC and VIDplay.exe software available from Technicolor through your distributor. See External Video Sources Misc Get/Set – This function is used for multiple purposes. Entries are case sensitive. Name...
  • Page 60 COM51 “Direct Tune” Feature This section gives you a method to force a tuner to a satellite and transponder pair. This can be useful when attempting to track and isolate RF problems with the COM3000 system. The data required to perform this operation can be gathered from the basic “Tune” interface shown in the previous sections.

  • Page 61: Pairing Info

    13.4 Pairing Info By clicking the PairingInfo hyperlink at the top of any COM3000 web interface page, you can quickly evaluate the authorization status of all cards in the system. In the example below all cards are activated and paired This page also provides direct access to a card’s internal syslog and CAM log and the ability to upgrade multiple cards.
  • Page 62 Following is a detailed list of information available on the PairingInfo page. Chassis This field reports a unique identifier for the chassis. In systems that contain multiple chassis, this can be used to identify each card in the system. CardIP This field shows the IP address of the COM51 card that resides in the chassis and slot combination to its left.
  • Page 63 Following is a brief description of the relevant fields on this page: Usage - This field allows you to select which type of file transfer you wish to undertake for a specific card. The available options are shown below. 0 = Set_Log_IP – This option allows you to identify the IP address to which you wish to send COM51 logging for monitoring by a syslog utility.

  • Page 64: Tuneall

    13.5 TuneAll The information shown below is the result of clicking the TuneAll hyperlink at the top of the COM3000 web interface page. This section provides a practical way to configure an entire COM3000 system with minimal effort. The Transcode and TranscodeHD buttons will automatically configure the system to interface with a Video Propulsion transcoder.

  • Page 65: Help

    A sample active system might look like this: Current Tuning Table 1-1-1, 192.168.4.245:6401, 3-65535-1; 1-1-2, 192.168.4.245:6402, 10-65535-1; 1-1-3, 192.168.4.245:6403, 29-65535-1; 1-1-4, 192.168.4.245:6657, 6-65535-1; 1-1-5, 192.168.4.245:6658, 17-65535-1; 1-1-6, 192.168.4.245:6659, 259-65535-1; 1-1-7, 192.168.4.245:6913, 209-65535-1; 1-1-8, 192.168.4.245:6914, 276-65535-1; After editing the tuning table, copy and paste this information into the field in the TuneAll command page and then click Submit.

  • Page 66: Sysinfo

    Clear HD - Allows HD programming to be output in clear QAM (requires DIRECTV authorization) • NTSC-8 - COM51 card is outputting video to a Technicolor NTSC-8 modulator. • Monitored - COM3000 is connected to a REST server monitoring the health of the system.

  • Page 67: Healthinfo

    13.8 HealthInfo By clicking the HealthInfo hyperlink at the top of any COM3000 web interface page, you will access the page shown below in Error! Reference source not found.. The data available here gives you an indication of the overall health of the COM3000 system and can be used to identify potential problem areas at a glance.

  • Page 68: Syslog

    The system log file for the COM3000 system records messages related to the performance of the cards. Much of the data in the logs is not relevant to the card’s performance. To guide a system operator through the log entry interpretation Technicolor has changed key log entry errors to red font.

  • Page 69: Epg

    13.10 EPG Each COM51 card gives you access to an integrated Electronic Program Guide (EPG) that can be used to create a user-defined guide channel of all programming offered at your location. The EPG provides the viewer with an auto-scrolling channel listing. It is essentially a dynamic MPEG video stream made up of still images of the current programming.
  • Page 70 It is possible to add non- DIRECTV channels to the EPG. This is done by adding an entry where instead of a DIRECTV channel number, the capital letter ‘N’ appears followed by the channel name, and program information separated by underscore characters. For example: 10-1 NLobby_The_Lobby_Channel 1 17 Each channel in the EPG is comprised of a still image and it can take up to 10 seconds to produce the image for every channel being offered when the EPG is first loaded.

  • Page 71: Guide.xml Overview

    13.11 Guide.XML Overview Technicolor has developed an interactive guide feature that works exclusively with the legacy DCI401MCS boxes and UCW4026MCS Advanced Entertainment Platform (AEP) boxes. • DCI401MCS must be running software version 01.22.11 or newer. UCW4026 should be running the latest AEP software provided by DIRECTV.
  • Page 72 Getting Started with EPG Access the EPG setup screen shown below by clicking on the EPG hyperlink at the top of any COM3000 web interface page. Take note that the EPG will be set up on the card you are using to manage the COM3000 system. Since only one EPG is desirable, take care in properly identifying and setting up the EPG on one card.
  • Page 73 Following is a brief explanation of each field available on the EPG page as shown above: DestIP This field represents the IP address of the device you wish to send the EPG data to. Typically, this will be the IP address of the QAM20 / QAM4 card you are going to use for the EPG channel. Note: the default value of 0.0.0.0 can be entered at any time to disable the EPG channel.
  • Page 74 23-0 209-65535-hd ➔ TV channel 23 carries ESPN2HD (from COM3000) 45-0 202-65535-sd ➔ TV channel 45 carries CNN (from SMATV or COM3000) ➔ TV channel 37 carries local channel 8 (from OTA, SMATV, or 37-0 8-65535-hd COM3000) 2-1 NLocal_Program_Info 1 71 ➔ Non- DIRECTV channel (channel name Local) Note: The actual content could come from the COM3000, a separate SMATV system, or from off-air, as long as the channel is available in DIRECTV ’s lineup.

  • Page 75: Epg For Ip Multicast Systems

    13.12 EPG for IP Multicast Systems When the COM51 is tuned for multicast IP output the guide will load with the IP information in place of the QAM IP and port designation as shown below in Error! Reference source not found.. Editing the c hannel mapping is the same procedure as RF channels.
  • Page 76 The EPG will now display program information for channel 621 on channel two in the guide RF channel 33-1will be mapped to virtual channel 2 Once you are finished entering all of the information necessary to build your EPG copy the information from your text editor, paste into the EPG data field and click the “Submit Query”...
  • Page 77 Save the PPT as “welcome1” (all lower case with no spaces) as a Device Independent Bitmap (*.bmp). below: welcome1.bmp Next open the file in Microsoft Paint. Use the Resize and Skew feature to set the image to 720X480 as shown in below in Error! Reference s ource not found..
  • Page 78 Resize and Skew Select Resize by Pixels Enter settings Uncheck Maintain aspect ratio Click Image will resize to correct format as shown below. Save file!!! Repeat the above procedure to create multiple screens, welcome2, welcome3, etc. Note file names must be lower case with no spaces. w w w .
  • Page 79 Uploading Welcome Screens to COM51 Determine card to use: Access a COM51 card not currently running the EPG (see the EPG status in SysInfo) Navigate to the COM51 PairingInfo tab Upload welcome images one at time to the cards tftp section as shown below in Error! Reference source n ot found..
  • Page 80 Adding Welcome Screens to Guide Data Welcome screens should be included in EPG /IPG programming to facilitate channel mapping and inclusion in EPG / IPG guides. Enter the welcome screen channel and mapping information into the guide as if it was any other external source being modulated by the QAM20 / QAM4.

  • Page 81: Qam

    QAM Software Version Before beginning the installation verify: QAM software version matches the latest available on the Technicolor website. Software version is displayed in the Control section at the bottom of the QAM page. w w w . t e c h n i c o l o r . c o m / m c s...

  • Page 82: Updating Qam20 / Qam4 Software

    14.1 Updating QAM20 / QAM4 Software The QAM20 / QAM4 will utilize the TFTP server on the COM51 card for software updates. Use the TFTP section of the COM51’s pairing info screen to upload the QAM20 / QAM4 software. Once uploaded, copy the file name, navigate to the QAM tab. Paste the filename into the filename field. Click submit.

  • Page 83: Setting Qam Output Channels

    14.3 Setting QAM Output Channels The QAM carriers can be assigned in one of two 128 RF channel groups • Low group channels 1-128 • High Group channels 26-158 If you need to utilize channels above 128 you must have all QAM carriers at or above 26 Channel outputs are set using the three boxes in the control section as shown below.
  • Page 84 Setting Unique RF output to a QAM index RF carriers can be assigned for an individual QAM index or group of QAM indexes. To set a unique RF carrier for an individual QAM index: • Enter the QAM number in the Index box •...
  • Page 85 Setting the frequencies for a group of QAM carriers • A group of QAM carriers can be set: • Enter the first QAM carrier to be set in the Index box • Enter the frequency index in the Freq box •...

  • Page 86: Simultaneous Qam And Multicast Ip Output

    14.4 Simultaneous QAM and Multicast IP Output Like the COM2000, the COM3000 system is capable of outputting both IP and QAM signals simultaneously. The QAM20 / QAM4 can capture multicast streams that match the alternate IP address range. • This process requires setting the alternate IP address to a multicast IP address with the 3 octets set to zero.
  • Page 87 w w w . t e c h n i c o l o r . c o m / m c s Page 87...

  • Page 88: Qam20 / Qam4 Qamlog

    14.5 QAM20 / QAM4 qamLog The qamLog button will display the QAM20 / QAM4 log. Each time the qamLog is read, several capital ‘C’ characters are appended to the end of the log. To determine if the QAM20 / QAM4 is “happy”, click the qamLog button twice with several seconds between presses.

  • Page 89: Vidplay Software

    15 Vidplay Software Vidplay is a small executable program created by Technicolor to stream content from a local PC. Save the MPEG2 transport stream as a .ts file. Create a folder on your PC desktop named vidtest. Save vidplay.exe file and the video files in the folder.

  • Page 90: Troubleshooting

    Software Version Before troubleshooting be sure all components of the COM3000 are running current software. Software can be found on the Technicolor website or from your distributor. Verify Satellite Feed Before troubleshooting the COM3000 verify satellite signal passes EIV check on the DIRECTV AIM meter at the COM51 input.

  • Page 91: Troubleshooting Common Problems

    16.2 Troubleshooting Common Problems The most common problems encountered with the COM3000 systems are due to poor RF signal conditions or to bad or loose connections. Before moving on to detailed troubleshooting of any problem, you should check the following: •...

  • Page 92: Transcoder Operations

    Other transcoders are also available. This device receives encrypted HD programming from the COM system over IP, transcodes it to unencrypted SD and streams it back over IP to the Technicolor QAM. To assist in integration and configuration of the system Technicolor has created a streamlined procedure for both COM46 and COM51 receivers.

  • Page 93: Receiverless Hd

    Click submit to accept the changes. As usual the system will display the discover screen when tuning is completed. The encrypted HD video is received by the transcoder at 192.168.6.52. It is then decrypted and transcoded to unencrypted SD and forwarded to the Technicolor QAM at 192.168.6.2 and port 20000 less than the input port. Example: VP input 192.168.6.52:20017 ->...
  • Page 94 Enter IP address of your PC in the COM51 card. (PC network card must be set to the same subnet as the COM51 system. In this example we are using the default 192.168.3.XXX network settings. Below is the result of an IPCONFIG command line request showing the network settings: PC IP ADDRESS From the Advanced Edit page scroll to the User Config section: Enter PC IP address...
  • Page 95 Create a directory named “syslog” in the root of the C drive. (c:\syslog) Open the Tftpd32 program and click on the GLOBAL settings. Select Syslog Server, uncheck other boxes. Click OK. In the TFTP settings menu go to SYSLOG check the “Save syslog messages” box and enter the file location in the “To file”...

  • Page 96: Legacy Equipment

    Restart the Tftpd server and verify the new syslog file is populating. 20 Legacy Equipment COM51A COM51A is a specially configured COM51 card which works only with the Technicolor NTSC-8 analog modulator. • It will not stream IP video to a QAM or ethernet port.

This manual is also suitable for:

Com400Com3000Com51Qam20Qam4

Table of Contents