Lexus ES 250 AWD 2024 Manual
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Lexus ES 250 AWD 2024 Manual

Lexus ES 250 AWD 2024 Manual

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2024
ES 250 AWD ES 350
WARRANTY AND SERVICES GUIDE
Owner Amenities | Warranty Information | Maintenance Requirements

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Summary of Contents for Lexus ES 250 AWD 2024

  • Page 1 2024 ES 250 AWD ES 350 WARRANTY AND SERVICES GUIDE Owner Amenities | Warranty Information | Maintenance Requirements...
  • Page 2 AUTHORIZED DEALERSHIP MAINTENANCE AND REPAIRS Lexus recommends having maintenance and repairs for your vehicle performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, visit www.lexus.com/dealers or contact the Lexus Brand Engagement Center at (800) 255-3987.
  • Page 3 WELCOME TO THE LEXUS FAMILY Dealership Service Department: From everyone at Lexus, thank you for purchasing one of our vehicles. Your service department is Your Lexus is designed to deliver committed to helping you keep uncompromising luxury and your Lexus performing at its best.

  • Page 4: Table Of Contents

    The Lexus Commitment ........
  • Page 5 Maintenance and Lexus Warranty Coverage........

  • Page 6: Complimentary Services

    Settings, if requested performed at 12 months or 10,000 Reset scheduled • miles, whichever occurs first. To maintenance reminder obtain this service, contact your Lexus Rotate tires • dealership. Your complimentary service will include these items: Inspect brake pads and discs •...

  • Page 7: Alternate Transportation

    Lexus dealership service consultant. Alternate Transportation If your vehicle must be kept overnight at a Lexus dealership for a warranty- covered condition that requires more than eight hours to repair, Lexus will provide you with alternate transportation for up to five days.

  • Page 8: Roadside Assistance

    Towing to the nearest Lexus • Additional Coverage dealership (or an alternate After your included coverage expires, repair facility, if necessary)

  • Page 9: Other Benefits And Assistance

    Lexus technician. Body Repairs If you’d like to know more about Lexus If you’re involved in a collision, you quality-control procedures, ask a want your vehicle to be returned Lexus dealership service consultant.

  • Page 10: Genuine Lexus Parts

    Genuine Lexus key code from a restricted-access Parts is to take it to a Lexus dealership. database. These businesses can also Warranty coverage is not dependent access a service utility to register the...

  • Page 11: If You Need Assistance

    OTHER BENEFITS AND ASSISTANCE If You Need Assistance Step 2 If the dealership does not address Both Lexus and your Lexus dealer are your concern to your satisfaction, dedicated to serving your automotive call the Lexus Brand Engagement needs. Your complete satisfaction Center at (800) 25-LEXUS is our first priority.

  • Page 12: Ncds Arbitration

    In addition, you must use NCDS if The service is provided at no cost you are required to do so prior to to you. It is part of Lexus’ effort to exercising certain rights or seeking promptly and equitably resolve certain remedies available under your concerns.
  • Page 13 To be the selling and servicing dealerships. eligible for arbitration, you must have brought the concern or alleged defect to the attention of Lexus or one of its dealers during the warranty term. Other Benefits and Assistance...
  • Page 14 In addition to completing the customer process work? claim form, please provide NCDS with When NCDS receives your request, the following information: it will be forwarded to the Lexus area Vehicle year, make, model, VIN, • office for response. mileage and date of purchase.
  • Page 15 If you are dissatisfied with the arbitrator’s decision or Lexus’ The decision of the arbitrator(s) is compliance, you may pursue any binding on Lexus but not on you. other legal remedies available to Lexus must comply with the decision you, including small claims court. You...

  • Page 16: Introduction

    — as we are — that warranties in the industry. This excellent you’ll enjoy owning your Lexus as warranty coverage demonstrates much as you enjoy driving it. not only our confidence in Lexus...

  • Page 17: Warranty Coverages At A Glance

    WARR ANT Y COVER AGES AT A GL ANCE Federal California † Introduction...

  • Page 18: General Warranty Provisions

    Who Is the Warrantor When Warranty Begins The warrantor for these limited The warranty period begins on warranties is Lexus, a division of: the vehicle’s in-service date, Toyota Motor Sales, U.S.A., Inc., which is the first date the vehicle a California corporation is either delivered to an ultimate P.O.

  • Page 19: Parts Replacement

    The decision whether a part rights that vary from state to state. should be repaired or replaced will be made by the servicing Lexus dealership and/or Lexus. Parts scheduled to be replaced as required maintenance are warranted until their first replacement only.

  • Page 20: New Vehicle Limited Warranty

    Front-Wheel-Drive System in materials or workmanship of any Drive shaft, axle, hub, bearings, part supplied by Lexus, subject to the seals and gaskets. exceptions indicated under “What Is Not Covered” on pages 19–20. Rear-Wheel-Drive System...

  • Page 21: Corrosion Perforation Warranty

    Installation of non-Genuine • service to the nearest authorized Lexus Parts Lexus dealership is covered. Airborne chemicals, tree sap, • road debris (including stone chips), rail dust, salt, hail, floods, wind storms, lightning and other...

  • Page 22: Maintenance Expense

    Emission Control Warranty Enhancements or any open Safety Recalls/SSCs/LSCs. * * Lexus provides the first two scheduled maintenance services at no charge. See pages 4–5 for details. Your Warranties in Detail...

  • Page 23: Dispute Resolution

    Lemon Law Lexus does not authorize any Guide located in your vehicle. person to create for it any other obligation or liability in connection with this vehicle.

  • Page 24: Federal Emission Control Warranty

    AND HOW LONG Warranty Some states and localities have Emission Defect Warranty established vehicle inspection and maintenance (I/M) programs Lexus warrants that your vehicle: to encourage proper vehicle Was designed, built and • maintenance. If an EPA-approved equipped to conform at the...

  • Page 25: Warranty Parts List

    FEDERAL EMISSION CONTROL WARRANTY WHAT IS NOT COVERED WARRANTY PARTS LIST These warranty obligations do not Air/Fuel Metering System apply to failures or noncompliance Air/fuel ratio feedback • caused by: control system The use of replacement parts • Cold-start enrichment system •...

  • Page 26: Evaporative Control System

    FEDERAL EMISSION CONTROL WARRANTY Evaporative Control System Other Parts Used in Systems Listed Charcoal canister • Data link connector (8/80) • Diaphragm valve • Hoses, clamps, fittings, tubing • Fuel filler cap • and mounting hardware Fuel tank • Malfunction indicator •...

  • Page 27: Maintenance

    Owner’s Manual and this guide. your vehicle’s emission control Lexus will not deny a warranty claim systems, Lexus recommends the solely because you do not have use of Genuine Lexus Parts when records to show that you maintained servicing or repairing the systems.

  • Page 28: If Your Vehicle Fails An Emissions Test

    30 days (unless a shorter Division (6405J) period is required by law). If your Attn: Warranty Complaints claim is denied, Lexus will notify you 401 M Street SW in writing of the reason within the Washington, D.C. 20460 same period. If we fail to do so, we will repair your vehicle free of charge.

  • Page 29: Dealer Certificate

    Paragraph 4 and required by Lexus prior to the sale furnished with the vehicle is solely of the vehicle as set forth in Lexus’ that of the manufacturer. current pre-delivery service manual. This statement is required by...

  • Page 30: California Emission Control Warranty

    OBLIGATIONS Vehicles equipped with a The California Air Resources Board California Certified Emission (CARB) and Lexus are pleased to Control System that are registered explain the emission control system and operated in California or warranty for your 2024 vehicle. In...

  • Page 31: Manufacturer's Warranty Coverage

    Lexus recommends that you retain test, all necessary repairs and all receipts covering maintenance on adjustments will be made by your vehicle, but Lexus cannot deny Lexus to ensure that your warranty coverage solely for the vehicle passes the test. This is...

  • Page 32: Parts List: Long-Term Emission Defect Warranty

    CALIFORNIA EMISSION CONTROL WARRANTY WHAT IS NOT COVERED PARTS LIST: LONG-TERM EMISSION DEFECT These warranty obligations do not WARRANTY apply to failures or noncompliance caused by: The parts listed here are covered for seven years or 70,000 miles The use of replacement parts •...
  • Page 33 • of the required maintenance indicated Fuel tank filler pipe in the Owner’s Manual and this guide. • Lexus will not deny a warranty claim Fuel Control System solely because you do not have Engine control computer • records to show that you maintained (engine control module) your vehicle.

  • Page 34: If Your Vehicle Failsa Smog-Check Test

    If your quality to Genuine Lexus Parts claim is denied, Lexus will notify you may impair the effectiveness of in writing of the reason within the the emission control systems.

  • Page 35: Repair Delays

    CALIFORNIA EMISSION CONTROL WARRANTY REPAIR DELAYS IF YOU HAVE QUESTIONS If a Lexus dealership is unable to complete repairs on your vehicle If you have questions or concerns within 30 days, you may have about your vehicle’s California the repairs made under Lexus’...

  • Page 36: Tire Limited Warranty

    ORIGINAL EQUIPMENT WARRANTY SERVICE TIRE MANUFACTURERS BF Goodrich/ All tires supplied as original Michelin North America equipment on new Lexus vehicles P.O. Box 19001 are warranted by the individual Greenville, SC 29062 tire manufacturer only, and not BF Goodrich: (877) 788-8899 Lexus.

  • Page 37: Operation And Maintenance

    OPERATION AND MAINTENANCE Hankook Tire GENERAL INFORMATION America Corporation You are responsible for ensuring 1450 Valley Road that your Lexus is operated and Wayne, NJ 07470 (800) 426-5665 maintained according to the www.hankooktire.com instructions in the Owner’s Manual and the “Maintenance Information”...

  • Page 38: Where To Go For Maintenance

    You can be confident you’re getting Limited Warranty, whichever the best possible service for your is longer. Non-Genuine Lexus vehicle when you take it to a Lexus Parts, or any damage or failures dealership. Plus, a Lexus dealership resulting from their use, are not will always use Genuine Lexus Parts covered by any Lexus warranty.

  • Page 39: Obtaining Warranty Service

    Lexus dealership for or contact the Lexus Brand towing assistance. You do not have Engagement Center at to pay for towing to the nearest Lexus (800) 255-3987. dealership if your vehicle is inoperable Maintenance and repairs not due to failure of a warranted part.
  • Page 40 Lexus’ recommended time allowance for the repair. If your vehicle requires emergency repair, Lexus assumes no liability for subsequent failures caused by improper repairs or the use of non-Genuine Lexus Parts unless you have the vehicle properly repaired in a timely manner.

  • Page 41: Introduction

    Lexus. It can also enhance the engine oil and oil filter. Failure your vehicle’s resale value. This to do so can cause oil starvation...

  • Page 42: Maintenance And Lexus Warranty Coverage

    MAINTENANCE AND LEXUS WARR ANTY COVERAGE Maintaining your vehicle according However, damage or failures caused to the recommendations in this by improper maintenance or repairs booklet is required to ensure that your are not covered under warranty. warranty coverage remains intact.

  • Page 43: Lexus Dealership Service

    LEXUS DEALERSHIP SERVICE To ensure that your vehicle Additionally, when you have your receives first-quality service and vehicle serviced at a Lexus dealership, factory-authorized parts, Lexus your service information is recorded recommends having maintenance in the Lexus National Service History performed by an authorized Lexus database.

  • Page 44: General Maintenance And Regular Use

    GENERAL MAINTENANCE AND REGUL AR USE When Cleaning the Interior In addition to scheduled maintenance, your Lexus requires ongoing Remove dirt and dust using a • general maintenance such as fluid vacuum cleaner. Wipe dirty checks and visual inspections. The...
  • Page 45 GENERAL MAINTENANCE AND REGUL AR USE When Cleaning the Exterior When Cleaning the Wheels Working from top to bottom, Remove any dirt immediately • • liberally apply water to the by using a neutral detergent. vehicle body, wheel wells and Wash detergent off with water •...

  • Page 46: Scheduled Maintenance Log

    Determining Your Special Operating Maintenance Interval: Conditions Months vs. Mileage In addition to standard maintenance Lexus recommends obtaining items, vehicles that are driven scheduled maintenance for your under special operating conditions vehicle every six months or 5,000 require further maintenance miles, whichever occurs first.

  • Page 47: Complimentary First Scheduled Maintenance Service

    Lexus provides your first scheduled maintenance service. Programming maintenance service at no charge. of some Lexus Personal ized Settings The service is performed at six requires special equipment and may months or 5,000 miles, whichever be performed only by an authorized occurs first.

  • Page 48: Complimentary Second Scheduled Maintenance Service

    10,000 Miles included in this service. See the “12 Months or 10,000 Miles” Lexus also provides your second chart on page 48. scheduled maintenance service at no charge. The service is performed at 12 months or 10,000 miles, whichever occurs first.
  • Page 49 SCHEDULED MAINTENANCE LOG NOTES Scheduled Maintenance Log...

  • Page 50: Scheduled Maintenance Log

    This service, excluding maintenance required for special operating conditions, is complimentary when performed by an authorized Lexus dealership. This service is complimentary when performed by an authorized Lexus dealership. Replace the engine oil and oil filter every 12 months or 10,000 miles, or when the oil maintenance reminder appears, whichever comes first.
  • Page 51 SCHEDULED MAINTENANCE LOG 18 Months or 15,000 Miles Add EFI fuel tank additive (ES 350 only. Hawaii only.) Inspect and adjust all fluid levels Replace Smart Key battery Reset scheduled maintenance reminder Rotate tires Inspect brake pads and discs Check installation of driver’s floor mat Road test vehicle Tighten propeller shaft bolts (AWD) Inspect the following:...
  • Page 52 SCHEDULED MAINTENANCE LOG 24 Months or 20,000 Miles 30 Months or 25,000 Miles Add EFI fuel tank additive Add EFI fuel tank additive (ES 350 only. Hawaii only.) (ES 350 only. Hawaii only.) Replace engine oil and engine oil filter Inspect and adjust all fluid levels Replace cabin air filter Reset scheduled maintenance reminder...
  • Page 53 SCHEDULED MAINTENANCE LOG 36 Months or 30,000 Miles Add EFI fuel tank additive Reset scheduled maintenance reminder (ES 350 only. Hawaii only.) Rotate tires Replace engine oil and engine oil filter Inspect brake linings, drums, Replace cabin air filter pads and discs, including thickness and disc runout Replace brake fluid Check installation of driver’s floor mat...
  • Page 54 SCHEDULED MAINTENANCE LOG 42 Months or 35,000 Miles 48 Months or 40,000 Miles Add EFI fuel tank additive Add EFI fuel tank additive (ES 350 only. Hawaii only.) (ES 350 only. Hawaii only.) Inspect and adjust all fluid levels Replace engine oil and engine oil filter Reset scheduled maintenance reminder Replace cabin air filter Rotate tires...
  • Page 55 SCHEDULED MAINTENANCE LOG 54 Months or 45,000 Miles Add EFI fuel tank additive (ES 350 only. Hawaii only.) Inspect and adjust all fluid levels Replace Smart Key battery Reset scheduled maintenance reminder Rotate tires Inspect brake pads and discs Check installation of driver’s floor mat Road test vehicle Tighten propeller shaft bolts (AWD) Inspect the following:...
  • Page 56 SCHEDULED MAINTENANCE LOG 60 Months or 50,000 Miles 5.5 Years or 55,000 Miles Add EFI fuel tank additive Add EFI fuel tank additive (ES 350 only. Hawaii only.) (ES 350 only. Hawaii only.) Replace engine oil and engine oil filter Inspect and adjust all fluid levels Replace cabin air filter Reset scheduled maintenance reminder...
  • Page 57 SCHEDULED MAINTENANCE LOG 6 Years or 60,000 Miles Add EFI fuel tank additive Reset scheduled maintenance reminder (ES 350 only. Hawaii only.) Rotate tires Replace engine oil and engine oil filter Inspect brake pads and discs, including Replace cabin air filter thickness and disc runout Replace brake fluid Check installation of driver’s floor mat...
  • Page 58 SCHEDULED MAINTENANCE LOG 6.5 Years or 65,000 Miles 7 Years or 70,000 Miles Add EFI fuel tank additive Add EFI fuel tank additive (ES 350 only. Hawaii only.) (ES 350 only. Hawaii only.) Inspect and adjust all fluid levels Replace engine oil and engine oil filter Reset scheduled maintenance reminder Replace cabin air filter Rotate tires...
  • Page 59 SCHEDULED MAINTENANCE LOG 7.5 Years or 75,000 Miles Add EFI fuel tank additive (ES 350 only. Hawaii only.) Inspect and adjust all fluid levels Replace Smart Key battery Reset scheduled maintenance reminder Rotate tires Inspect brake pads and discs Check installation of driver’s floor mat Road test vehicle Tighten propeller shaft bolts (AWD) Inspect the following:...
  • Page 60 SCHEDULED MAINTENANCE LOG 8 Years or 80,000 Miles 8.5 Years or 85,000 Miles Add EFI fuel tank additive Add EFI fuel tank additive (ES 350 only. Hawaii only.) (ES 350 only. Hawaii only.) Replace engine oil and engine oil filter Inspect and adjust all fluid levels Replace cabin air filter Reset scheduled maintenance reminder...
  • Page 61 SCHEDULED MAINTENANCE LOG 9 Years or 90,000 Miles Add EFI fuel tank additive Reset scheduled maintenance reminder (ES 350 only. Hawaii only.) Rotate tires Replace engine oil and engine oil filter Inspect brake pads and discs, including thickness and disc runout Replace cabin air filter Replace brake fluid Check installation of driver’s floor mat...
  • Page 62 SCHEDULED MAINTENANCE LOG 9.5 Years or 95,000 Miles 10 Years or 100,000 Miles Add EFI fuel tank additive Add EFI fuel tank additive (ES 350 only. Hawaii only.) (ES 350 only. Hawaii only.) Inspect and adjust all fluid levels Replace engine oil and engine oil filter Reset scheduled maintenance reminder Replace cabin air filter Rotate tires...
  • Page 63 SCHEDULED MAINTENANCE LOG 10.5 Years or 105,000 Miles Add EFI fuel tank additive (ES 350 only. Hawaii only.) Inspect and adjust all fluid levels Replace Smart Key battery Reset scheduled maintenance reminder Rotate tires Inspect brake pads and discs Check installation of driver’s floor mat Road test vehicle Tighten propeller shaft bolts (AWD) Inspect the following:...
  • Page 64 SCHEDULED MAINTENANCE LOG 11 Years or 110,000 Miles 11.5 Years or 115,000 Miles Add EFI fuel tank additive Add EFI fuel tank additive (ES 350 only. Hawaii only.) (ES 350 only. Hawaii only.) Replace engine oil and engine oil filter Inspect and adjust all fluid levels Replace cabin air filter Inspect engine coolant (see page 69)
  • Page 65 SCHEDULED MAINTENANCE LOG 12 Years or 120,000 Miles Add EFI fuel tank additive Reset oil maintenance reminder (ES 350 only. Hawaii only.) if oil was changed Replace engine oil and engine oil filter Reset scheduled maintenance reminder Replace cabin air filter Rotate tires Replace brake fluid Inspect brake pads and discs, including...
  • Page 66 SCHEDULED MAINTENANCE LOG 12.5 Years or 125,000 Miles 13 Years or 130,000 Miles Add EFI fuel tank additive Add EFI fuel tank additive (ES 350 only. Hawaii only.) (ES 350 only. Hawaii only.) Inspect and adjust all fluid levels Replace engine oil and engine oil filter Reset scheduled maintenance reminder Replace cabin air filter Rotate tires...
  • Page 67 SCHEDULED MAINTENANCE LOG 13.5 Years or 135,000 Miles Add EFI fuel tank additive (ES 350 only. Hawaii only.) Inspect and adjust all fluid levels Replace Smart Key battery Reset scheduled maintenance reminder Rotate tires Inspect brake pads and discs Check installation of driver’s floor mat Road test vehicle Tighten propeller shaft bolts (AWD) Inspect the following:...
  • Page 68 SCHEDULED MAINTENANCE LOG 14 Years or 140,000 Miles 14.5 Years or 145,000 Miles Add EFI fuel tank additive Add EFI fuel tank additive (ES 350 only. Hawaii only.) (ES 350 only. Hawaii only.) Replace engine oil and engine oil filter Inspect and adjust all fluid levels Replace cabin air filter Inspect engine coolant (see page 69)
  • Page 69 SCHEDULED MAINTENANCE LOG 15 Years or 150,000 Miles Add EFI fuel tank additive Reset scheduled maintenance reminder (ES 350 only. Hawaii only.) Rotate tires Replace engine oil and engine oil filter Inspect brake pads and discs, including Replace cabin air filter thickness and disc runout Replace brake fluid...

  • Page 70: Explanation Of Maintenance Items

    EXPLANATION OF MAINTENANCE ITEMS Body Inspection The following descriptions are provided to give you a better Visually check for corrosion, scratches understanding of the maintenance and other damage. Check outer services that should be performed body panels, inner panels of the on your vehicle.

  • Page 71: Differential Oil

    Note: Initial replacement is at for the model and model 120 months/100,000 miles. year of your vehicle, such as Replace every 60 months/50,000 Lexus Genuine floor mats. miles thereafter. Always properly secure • the driver’s floor mat using the retaining hooks.

  • Page 72: Engine Oil And Oil Filter

    EXPLANATION OF MAINTENANCE ITEMS Engine Oil and Oil Filter Fuel Lines and Connections, Fuel Tank Band and Fuel Tank Replace the oil filter and drain and Vapor Vent System Hoses refill the engine oil every 12 months Visually inspect for corrosion, or 10,000 miles, or when the damage, cracks, and loose or leaking oil maintenance reminder...
  • Page 73 A tire-pressure sensor is mounted on technician following procedures in each full-size wheel. These sensors Lexus service and repair publications. do not require periodic maintenance. When a sensor’s long-life lithium Vacuum Pump for battery becomes discharged, the...

  • Page 74: Vehicle Identification

    VEHICLE IDENTIFICATION Model In-service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number Scheduled Maintenance Log...
  • Page 75 Alternate transportation............. 5 Axle shaft boots.
  • Page 76 Lexus Personalized Settings........
  • Page 77 Spark plugs ..............63, 71 Steering linkage and boots .
  • Page 81 24-TCS-18469 Printed 2/24 0050524WSGES...

This manual is also suitable for:

Es 350 2024

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