Page 1 ET-4950/ET-4958 User's Guide...
Page 3: Table Of Contents
Changing the Sleep Timer Settings ....................26 Changing the Power Off Timer Settings ..................27 Using the Epson Smart Panel Mobile App..................27 Epson Connect Solutions for Smartphones, Tablets, and More ............28 Setting Up Epson Connect Services....................28 Using Epson Email Print ....................... 29 Using Epson Remote Print ......................
Page 4 Using Mopria Scan ..........................32 Setting Up Printing on a Chromebook ....................33 Android Printing Using the Epson Print Enabler ................33 Wi-Fi or Wired Networking........................35 Network Security Recommendations ....................35 Wi-Fi Infrastructure Mode Setup......................36 Selecting Wireless Network Settings from the Control Panel ............37 Setting Up Wireless Printing from a Smartphone or Tablet ..............
Page 5 Universal Print Settings Options ....................62 Placing Originals on the Product ......................64 Placing Originals on the Scanner Glass ..................... 64 Placing Originals in the Automatic Document Feeder ................ 66 ADF Original Document Specifications ....................68 Copying ..............................70 Copying Documents or Photos......................70 Copying Options..........................
Page 6 Changing Default Scan Job Settings ..................116 Starting a Scan Using Epson ScanSmart ..................117 Starting a Scan Using the Epson Scan 2 Icon ................118 Starting a Scan from a Scanning Program................... 121 Starting a Scan from a Smartphone or Tablet................123 Scanning a Document in Epson ScanSmart..................
Page 7 Additional Scanning Settings - Main Settings Tab ............... 143 Additional Scanning Settings - Advanced Settings Tab ............... 143 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ........145 Image Format Options......................... 146 Scan Resolution Guidelines ......................147 Faxing...............................
Page 8 Checking Ink and Maintenance Box Levels - Windows ............... 182 Checking Ink and Maintenance Box Levels - Mac ............... 184 Disabling Special Offers with Windows ..................185 Purchase Epson Ink and Maintenance Box..................186 Ink Bottle and Maintenance Box Part Numbers ................187 Refilling the Ink Tanks ........................187 Maintenance Box Replacement .......................
Page 9 Flushing the Ink Tubes Using a Computer Utility ..............207 Print Head Alignment ........................209 Aligning the Print Head Using the Product Control Panel ............209 Cleaning the Paper Guide ........................ 210 Cleaning the Print Head Path ......................211 Cleaning the Paper Rollers ......................215 Checking the Number of Sheets Fed....................
Page 10 Grainy Printout..........................266 Incorrect Colors .......................... 267 Solving Scanning Problems ......................268 Scanning Software Does Not Operate Correctly ................. 269 Cannot Start Epson Scan 2 ......................269 Scanning is Slow ......................... 270 Cannot Send Scans to a Cloud Service..................271...
Page 11 Image Colors are Patchy at the Edges ..................275 Ripple Patterns Appear in an Image .................... 275 Scanned Image Edges are Cropped ................... 276 Resetting the Epson Scan 2 Settings ..................276 Solving Faxing Problems........................277 Cannot Send or Receive Faxes ....................277 Cannot Receive Faxes with a Telephone Connected to Your Product ........
Page 12 Binding Arbitration and Class Waiver ....................303 Trademarks ............................306 Copyright Notice..........................307 libTIFF Software Acknowledgment....................307 A Note Concerning Responsible Use of Copyrighted Materials........... 308 Default Delay Times for Power Management for Epson Products ..........308 Copyright Attribution ........................308...
Page 13: Et-4950 Series User's Guide
ET-4950 Series User's Guide Welcome to the ET-4950 Series User's Guide. For a printable PDF copy of this guide, click here.
Page 14: Product Basics
Product Parts Locations Using the Control Panel Using Power Saving Settings Using the Epson Smart Panel Mobile App Epson Connect Solutions for Smartphones, Tablets, and More Using AirPrint Using the Mopria Print Service Using Mopria Scan Setting Up Printing on a Chromebook...
Page 15: Product Parts - Front
Product Parts - Front Automatic Document Feeder (ADF) ADF cover (F) ADF edge guide ADF document support ADF output tray...
Page 16 Paper Handling Output tray (G) Paper cassette Paper cassette edge guides Parent topic: Product Parts Locations...
Page 17: Product Parts - Inside
Product Parts - Inside Document cover Document mat (M) Scanner glass Control panel...
Page 18 Scanner unit Printhead Ink tank cap Status light Ink tank cover Ink tanks Ink tank unit Front cover (C) Scanner unit support Parent topic: Product Parts Locations...
Page 19: Product Parts - Back
Product Parts - Back LAN port USB port EXT port LINE port AC inlet Rear cover (duplexer) Maintenance box cover Parent topic: Product Parts Locations Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Buttons and Lights Navigating the LCD Screen Entering Characters on the LCD Screen...
Page 20: Control Panel Buttons And Lights
Selecting Your Country or Region Adjusting Control Panel Sounds Adjusting the Screen Brightness Turning Off the Operation Time Out Setting Parent topic: Product Basics Control Panel Buttons and Lights power button and light home button received fax light LCD screen help button The LCD Screen Status Icon Information...
Page 21: The Lcd Screen
The LCD Screen Displays when a firmware update is available. Select to update the firmware. Stores the output tray Displays the network connection status Displays the Device Sound Settings screen Displays the Fax Data Information screen Menu options Scrolls the screen to the right Parent topic: Control Panel Buttons and Lights Status Icon Information...
Page 22 Icons Description A firmware update is available. Closes the output tray Quiet Mode is enabled. Noise is reduced during printing, but the print speed may be reduced. Press this icon to change the settings. Quiet Mode is disabled. Press this icon to change the settings. The Mute setting is enabled.
Page 23: Navigating The Lcd Screen
Navigating the LCD Screen Follow these guidelines to navigate and use the menus on the LCD screen. Tap or press the screen to select an item or icon Flick the screen to scroll swiftly Slide your finger across the screen to move items Close or open your fingers across the screen to zoom in or zoom out on a preview image To change a setting, tap anywhere on the setting.
Page 24: Selecting The Date And Time
Selecting the Date and Time Before faxing, select the current date, time, and daylight saving phase in your area, and choose your preferred date and time format. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > Date/Time Settings. 3.
Page 25: Changing Lcd Screen Language
Changing LCD Screen Language You can change the language used on the LCD screen. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > Language. 3. Select a language. Parent topic: Using the Control Panel Selecting Your Country or Region Before using your product, select the country or region in which you are using your product.
Page 26: Adjusting The Screen Brightness
Parent topic: Using the Control Panel Adjusting the Screen Brightness You can adjust the brightness of the LCD screen. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > LCD Brightness. 3. Select the – or + icons to decrease or increase the brightness. 4.
Page 27: Changing The Power Off Timer Settings
Using Power Saving Settings Using the Epson Smart Panel Mobile App Use this free Apple and Android app to set up and control your Epson product. Epson Smart Panel also lets you check product status. Note: App features may vary depending on your Epson product.
Page 28: Epson Connect Solutions For Smartphones, Tablets, And More
Print from anywhere with these Epson Connect solutions: • Epson Email Print • Epson Remote Print Scan and send a file as an email or upload it to an online service directly from your Epson product with Epson Scan to Cloud. Setting Up Epson Connect Services...
Page 29: Using Epson Email Print
Wi-Fi or Wired Networking Using Epson Email Print With Epson Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a PDF, Microsoft Office document, or photo to an email and send it to your product.
Page 30: Using Epson Scan To Cloud
Using Epson Scan to Cloud The Epson Scan to Cloud service allows you to scan and send a file as an email or upload it to an online service directly from your Epson product. Register an email address or online services such as Box, DropBox, Evernote, or Google Drive with your Epson Connect account.
Page 31: Using Airprint
6. Now you are ready to use Scan to Cloud. Select the setting for scanning to Scan to Cloud on your Epson product control panel. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Related tasks Setting Up Epson Connect Services...
Page 32: Using The Mopria Print Service
Using the Mopria Print Service You can use the Mopria Print Service to print from your Android phone or tablet to your Epson product or any Mopria-certified product from other manufacturers. You can download the Mopria Print Service from Google Play.
Page 33: Setting Up Printing On A Chromebook
You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet. With a few taps, your Android device will discover your nearby Epson product and print. Note: Operations may differ depending on the device.
Page 34 Related topics Wi-Fi or Wired Networking...
Page 35: Wi-Fi Or Wired Networking
Wi-Fi or Wired Networking See these sections to use your product on a Wi-Fi or wired network. Network Security Recommendations Wi-Fi Infrastructure Mode Setup Setting Up Wireless Printing from a Smartphone or Tablet Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Printing a Network Connection Report Changing or Updating Network Connections...
Page 36: Wi-Fi Infrastructure Mode Setup
You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. Epson product Wireless router or access point...
Page 37: Selecting Wireless Network Settings From The Control Panel
Epson website. The installer program guides you through network setup. Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your fax and network data and settings.
Page 38: Setting Up Wireless Printing From A Smartphone Or Tablet
Setting Up Wireless Printing from a Smartphone or Tablet You can use the Epson Smart Panel app to connect your Epson product to a wireless network or connect your device directly to the product. Epson Smart Panel is available on iOS and Android devices.
Page 39: Wi-Fi Direct Mode Setup
Smart Panel app, select the option to connect to a product that is already on a wireless network and follow the on-screen instructions. See the link below for wireless setup instructions. Your product is now connected to a wireless network and set up for use with the Epson Smart Panel app.
Page 40: Enabling Wi-Fi Direct (Simple Ap) Mode
4. Scroll down and select Start Setup. 5. Do one of the following: • Open the Epson Smart Panel app on your device and use the information on the LCD screen to select your product. Skip to step 7. • To connect without using the Epson Smart Panel app, select Other Methods and go to the next step.
Page 41: Wi-Fi Protected Setup (Wps)
Related references Status Icon Information Related tasks Using the Epson Smart Panel Mobile App Wi-Fi Protected Setup (WPS) If your network uses a WPS-enabled wireless router or access point, you can quickly connect your product to the network using Wi-Fi Protected Setup (WPS).
Page 42: Printing A Network Status Sheet
You see the icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software as described on the Start Here sheet. Note: If you don't see the icon, repeat these steps to try again.
Page 43: Network Connection Report Codes And Messages
Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear at the top of the report. Error code Message Note: Error codes and messages listed here may not all apply to your product.
Page 44 Error code and message Solution E-2, E-3, or E-7 Check the following: No wireless network names (SSID) found. • Make sure your router or access point is turned on and Confirm that the router/access point is is correctly connected to your computer or network turned on and the wireless network (SSID) device.
Page 45 Error code and message Solution If the security on your router or access point is not one of the following types, change the type of security on your Security mode (e.g. WEP, WPA) does not router or access point and reset your product's network match the current setting of the printer.
Page 46 Error code and message Solution Make sure your computer or network device are turned on. Also make sure that you can access the Internet and Confirm the connection and network setup other devices on the same network from the devices you of the PC or other device.
Page 47 Error code and message Solution E-12 Make sure other devices on the network are turned on and do the following: Confirm the following: • Make sure the IP address, subnet mask, and default -Entered security key/password is correct gateway addresses are correct, if you are entering them -Index of the security key/password is set to manually.
Page 48: Changing Or Updating Network Connections
Network Environment Messages Message Solution The Wi-Fi environment needs to be Move your product closer to your router or access point, improved. Turn the wireless router off and and remove any obstacles between them. Then turn off then turn it on. If the connection does not your router or access point, wait about 10 seconds, and improve, see the documentation for the turn it back on again.
Page 49: Changing A Usb Connection To A Wi-Fi Connection
Note: You can also access the Web Config utility from the product information area in the Epson Smart Panel app. 1. Print a network status sheet. 2. Locate the IP address for your product that is listed on the network status sheet.
Page 50: Connecting To A New Wi-Fi Router
1. Do one of the following: • Windows: Uninstall your product software. • Mac: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic:...
Page 51: Disabling Wi-Fi Features
Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password, and any network settings selected for the Epson Connect services you may use. 1. Press the home button, if necessary.
Page 52: Loading Paper
Before you print, load paper for the type of printing you will do. Loading Paper in the Cassette Paper Loading Capacity Double-sided Printing Capacity Compatible Epson Papers Borderless Paper Type Compatibility Selecting the Paper Settings - Control Panel Paper or Media Type Settings - Printing Software...
Page 53: Paper Loading Capacity
Epson Photo Paper Glossy If paper feeds incorrectly, or printing is uneven or smeared, load 1 sheet at a time. Epson Premium Photo Paper Glossy Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Semi-gloss Epson Premium Presentation Paper Matte 1 sheet...
Page 54: Double-Sided Printing Capacity
When using Letterhead: • Letterhead is not available in user-defined sizes. • Borderless printing and 2-sided printing are not available When using user-defined sizes: • Printing is available only from a computer. • Copying and printing from the control panel are not available. Parent topic: Loading Paper Related references...
Page 55 8.5 × 87.24 inches [89 × 127 mm to 215.9 × 1200 mm]) Epson EcoTank Letter (8.5 × 11 inches 200 sheets 30 sheets Premium Paper [216 × 279 mm]) Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper...
Page 56: Compatible Epson Papers
(U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Paper/media availability varies by country. Paper Type...
Page 57 Paper Type Size Part number Sheet count Epson Bright White Pro Paper Letter (8.5 × 11 inches S041586 [216 × 279 mm]) Epson Bright White Premium Letter (8.5 × 11 inches S450218-4 Paper [216 × 279 mm]) Epson Multipurpose Plus Paper Letter (8.5 ×...
Page 58: Borderless Paper Type Compatibility
• Epson Bright White Pro Paper • Epson Photo Paper Glossy • Epson Premium Photo Paper Glossy • Epson Ultra Premium Photo Paper Glossy • Epson Premium Photo Paper Semi-gloss • Epson Premium Presentation Paper Matte • Epson Premium Presentation Paper Matte Double-sided •...
Page 59: Selecting The Paper Settings - Control Panel
• 5 × 7 inches (127 × 178 mm) • 8 × 10 inches (203 × 254 mm) • A4 (8.3 × 11.7 inches [210 × 297 mm]) • Letter (8.5 × 11 inches [216 × 279 mm]) Note: You can use borderless printing with plain paper or copy paper in Letter and A4 sizes. Parent topic: Loading Paper Related references...
Page 60: Paper Or Media Type Settings - Control Panel
Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Letterhead paper Letterhead Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Glossy Epson Premium Photo Paper Glossy Prem. Glossy Epson Photo Paper Glossy Glossy Epson Premium Photo Paper Semi-gloss Prem.
Page 61: Selecting The Default Paper Source Settings
For this paper Select this paper Type or Media Type setting Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy Photo Paper Glossy...
Page 62: Paper Source Settings Options
Paper Source Settings Options Select the paper source options you want to use for your print jobs. Paper Source Available settings Description Settings option Paper Setting Various Select the paper size and type for each paper source A4/Letter Auto Select On to switch the selected paper size to match the Switching loaded paper (Letter or A4) if the wrong size is selected Error Notice...
Page 63 Universal Print Available settings Description Settings option Top Offset — Adjust the top or left margin Left Offset Top Offset in — Adjust the top or left margin of the back page when printing Back double-sided. Left Offset in Back Check Paper Select On to check the paper width before printing.
Page 64: Placing Originals On The Product
Placing Originals on the Product Follow the instructions here to place your original documents or photos on the product. Caution: Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it. Placing Originals on the Scanner Glass Placing Originals in the Automatic Document Feeder ADF Original Document Specifications...
Page 65 Note: If you are using Epson ScanSmart to scan multiple photos at once, just make sure they are at least 0.2 inch (4.5 mm) away from the edge of the scanner glass and at least 0.8 inch (20 mm) away from each other.
Page 66: Placing Originals In The Automatic Document Feeder
3. Close the document cover gently to keep your original in place. Caution: Do not push down on the document cover or scanner glass or you may damage the product. Warning: Be careful not to trap your hands or fingers when closing the document cover or you may be injured.
Page 67 1. Open the ADF input tray. 2. Slide the ADF edge guide outward. 3. Fan your stack of originals and tap them gently on a flat surface to even the edges. 4. Insert the originals into the ADF faceup and short edge first. Note: Do not load originals above the arrow mark on the ADF edge guide.
Page 68: Adf Original Document Specifications
5. Slide the ADF edge guide against the originals, but not too tightly. Note: Do not add originals while scanning. Note: If you are copying two originals onto one sheet, make sure the originals are loaded as shown. Select the link below to select the copy orientation setting that matches how you loaded your original.
Page 69 Paper type Paper size Paper weight Loading capacity Plain paper Letter (8.5 × 11 inches 17 to 24 lb Approximately 30 sheets [216 × 279 mm]) (64 to 95 g/m²) A4 (8.3 × 11.7 inches [210 × 297 mm]) Legal (8.5 × 14 inches 10 sheets [216 ×...
Page 70: Copying
Copying Documents or Photos Copying Options Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper, including Epson special papers. 1. Load the paper you want to print on. 2. Place your original document or photo on the scanner glass, or place multi-page documents in the ADF.
Page 71: Copying Options
Related topics Placing Originals on the Product Copying Options Select the copying options you want to use for your copies. Note: Not all options or settings may be available, depending on other copying settings. Copy Copying option Available settings Description B&W —...
Page 72 Copying option Available settings Description Quality Standard Adjusts the quality of your copies High Original Portrait Specifies the orientation of your originals Orientation Landscape Remove Shadow Off Select On to erase the shadows that appear in the center of a document when copying a book or that appear around a document when copying thick paper Remove Punch Select On to erase the binding holes on a document...
Page 73: Printing From A Computer
You can print with your product using any Windows application, as described in these sections. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 74: Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command.
Page 75 4. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size, but you cannot use the Borderless setting. 5. If you are printing a borderless photo, select Borderless. You can click Settings to access additional options for borderless printing.
Page 76: Print Quality Options - Windows
Parent topic: Printing with Windows Related references Paper or Media Type Settings - Printing Software Related tasks Selecting Double-sided Printing Settings - Windows Print Quality Options - Windows You can select any of the available Quality options to fine-tune the quality of your print. Some settings may be unavailable, depending on the paper type and border setting you have chosen.
Page 77: Selecting Double-Sided Printing Settings - Windows
2×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster Prints one image on multiple sheets of paper to create a larger poster. Click the Settings button to select image layout and guideline options. Parent topic: Selecting Basic Print Settings - Windows Selecting Double-sided Printing Settings - Windows You can print on both sides of the paper by selecting one of the 2-Sided Printing options on the Main tab.
Page 78 You see a window like this: 3. Select the double-sided printing options you want to use.
Page 79 4. Click OK to return to the Main tab. 5. Click the Print Density button. You see this window: 6. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 7.
Page 80: Double-Sided Printing Options - Windows
Double-sided Printing Options - Windows You can select any of the available options on the Binding Settings window to set up your double-sided print job. You can right-click a setting in the dialog and select Help for additional information on each setting. Binding Edge Options Select a setting that orients double-sided print binding in the desired direction.
Page 81: Selecting Additional Layout And Print Options - Windows
Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options: •...
Page 82 2. Select one of the following Color Correction options: • Select Automatic to automatically adjust the sharpness, brightness, contrast, and color saturation for your image. • Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software.
Page 83: Custom Color Correction Options - Windows
Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones.
Page 84: Image Options And Additional Settings - Windows
Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional Settings - Windows You can select any of the Image Options and Additional Settings to customize your print.
Page 85 Note: These settings are not saved with your document. You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Document Name...
Page 86: Selecting A Printing Preset - Windows
• Collate Number • Page Number Note: To specify the first page number, select Page Number from the position you want to print in the header or footer, then select the number in Starting number. • Text You can also adjust the text settings for the printed information. Note: The user name, computer name, date, and time come from the Windows Control Panel on your computer.
Page 87: Selecting Extended Settings - Windows
You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings or delete it, or use any of the available options on the screen to control your printing presets.
Page 88 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click 2. Select Printer Settings. 3. Click the Maintenance tab. You see the maintenance options: 4.
Page 89: Extended Settings - Windows
Printing with Windows Extended Settings - Windows You can select these settings on the Extended Settings window. Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues. Check Paper Width Before Printing Prevents printing beyond the edges of the paper if the paper size setting is incorrect; may reduce print speed.
Page 90 Remove white borders Removes white margins that may appear when you print borderless photos. Always Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing. Print as Bitmap Increases print speed when printing is extremely slow or the print head stops during printing, and other settings do not help.
Page 91: Printing Your Document Or Photo - Windows
Printing Your Document or Photo - Windows Once you have selected your print settings, you are ready to save your settings and print. 1. Click OK to save your settings. You see your application's Print window, such as this one: 2.
Page 92: Checking Print Status - Windows
Checking Print Status - Windows During printing, you see this window showing the progress of your print job. It allows you to control printing and check ink status. • To cancel printing, click Cancel. • To see print jobs lined up for printing, click Print Queue. •...
Page 93: Selecting Default Print Settings - Windows
• To check ink status, click Consumables Status. Parent topic: Printing Your Document or Photo - Windows Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session.
Page 94: Changing The Language Of The Printer Software Screens
4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session. Changing the Language of the Printer Software Screens Parent topic: Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens.
Page 95: Changing Automatic Update Options
You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows Changing Automatic Update Options...
Page 96: Printing On A Mac
You can print with your product using any Mac printing program, as described in these sections. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website. Selecting Basic Print Settings - Mac...
Page 97: Selecting Basic Print Settings - Mac
Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command.
Page 98 7. Select Print Settings from the Printer Options drop-down menu. Note: The print window may look different, depending on your version of the Mac operating system and the application you are using.
Page 99: Print Quality Options - Mac
You see these settings: Note: The available print settings and appearance of the print window may be different than those covered here, depending on the Mac OS version and the application you are using. 8. Select the type of paper you loaded as the Media Type setting. Note: The setting may not exactly match the name of your paper.
Page 100: Print Options - Mac
Draft-Vivid For draft printing on plain paper with good quality and print speed. Normal For everyday text and image printing. Normal - Vivid For everyday text and image printing with good quality and print speed. Fine For text and graphics with good quality and print speed. Quality For text and graphics with increased quality and print speed.
Page 101: Selecting Print Layout Options - Mac
Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 1. Select the size of the paper you loaded as the Paper Size setting. If you are printing a borderless photo, select the Borderless checkbox or a paper size with a Borderless option.
Page 102: Selecting Double-Sided Printing Settings - Mac
• To print borders around each page on the sheet, select a line setting from the Border pop-up menu. • To print on both sides of each page, select a setting from the Two Sided Print Settings pop-up menu. • To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings. Parent topic: Printing on a Mac Selecting Double-sided Printing Settings - Mac...
Page 103: Double-Sided Printing Options And Adjustments - Mac
2. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 3. If necessary, customize the Adjustments settings as instructed on the screen. 4. Print a test copy of your double-sided document to test the selected settings. 5.
Page 104: Managing Color - Mac
Two-sided Printing Options Long-Edge binding Orients double-sided printed pages to be bound on the long edge of the paper. Short-Edge binding Orients double-sided printed pages to be bound on the short edge of the paper. Adjustments Print Density Sets the level of ink coverage for double-sided printing. Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing.
Page 105: Color Matching And Color Options - Mac
Color Matching and Color Options - Mac You can select these settings on the Color Matching and Color Options menus. Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer driver or turn off color management. ColorSync Prints using standard color profiles for your product and paper to help match image colors.
Page 106: Selecting Printing Preferences - Mac
Adobe RGB Matches image colors to the Adobe RGB color standard. Use this setting if your source file was captured in Adobe RGB. Click the Advanced Color Settings tab to use advanced color controls. Manual Settings Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select settings for Brightness, Contrast, Saturation, and individual color tones.
Page 107: Printing Preferences - Mac
You see a screen like this: Note: The available settings and appearance of the options window may be different than those covered here, depending on the Mac OS version and the application you are using. 4. Select any of the available printing preferences. 5.
Page 108: Printing Your Document Or Photo - Mac
Bidirectional printing Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality. Output documents for filing Outputs all landscape, portrait, 1-sided, and 2-sided documents in the same orientation for easier filing. Remove white borders Removes white margins that may appear when you print borderless photos. Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions.
Page 109: Checking Print Status - Mac
• To display other printer information, click Settings or Supply Levels. Parent topic: Printing Your Document or Photo - Mac Printing from a Smartphone or Tablet You can print from a smartphone or tablet running iOS or Android using the Epson Smart Panel app.
Page 110: Printing With Epson Photo
Photo+. Features include image corrections and adjustments, and adding text and stamps to photos. We recommend printing on genuine Epson photo paper for the best results. Make sure you have set up your product as described on the Start Here sheet and installed the Epson Photo+ software. See the Epson Photo+ help utility for more information.
Page 111: Scanning
After placing your originals on your product for scanning, start scanning using one of these methods. Starting a Scan Using the Product Control Panel Starting a Scan Using Epson ScanSmart Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Starting a Scan from a Smartphone or Tablet...
Page 112 • Computer lets you scan to a connected computer using your saved scan settings. • Cloud sends your scanned files to a destination that you have registered with Epson Connect. • WSD lets you manage network scanning in Windows 10, Windows 8.x, or Windows 7 (English only).
Page 113: Scanning To A Connected Computer
You can save the scanned file as a JPEG or PDF file. You can also set up custom scan settings using Event Manager and automatically scan using those settings on your product control panel. Note: Be sure you have installed Epson ScanSmart, Epson Scan 2, and Event Manager on your computer before scanning to your computer.
Page 114: Scanning To The Cloud
You can use the control panel to send your scanned files to a destination that you have registered with Epson Connect. Note: Make sure to set up your product using Epson Connect before using this feature. 1. Place your original on the product for scanning.
Page 115: Control Panel Scanning Options
3. On the left side of the window, select Network. 4. Locate your product on the Network screen, right-click it, and select Install. 5. When you see the User Account Control screen, click Continue. Note: If you see an Uninstall screen, click Uninstall and repeat these steps as necessary. 6.
Page 116: Changing Default Scan Job Settings
Start > All Programs or Programs > Epson Software > Event Manager. • Mac: Open the Applications folder, click Epson Software, and select Event Manager. 2. Open the Scanner (Windows) or Select Scanner (Mac) drop-down list and select your product, if...
Page 117: Starting A Scan Using Epson Scansmart
Starting a Scan Using the Product Control Panel Starting a Scan Using Epson ScanSmart You can start the Epson ScanSmart program to scan originals and easily review and edit scanned images. After that, you can save, print, or share them.
Page 118: Starting A Scan Using The Epson Scan 2 Icon
Starting a Scan Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section.
Page 119 • Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON > Epson Scan 2 > Epson Scan 2. • Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2.
Page 120 You see an Epson Scan 2 window like this:...
Page 121: Starting A Scan From A Scanning Program
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 122 You see an Epson Scan 2 window like this:...
Page 123: Starting A Scan From A Smartphone Or Tablet
Starting a Scan Starting a Scan from a Smartphone or Tablet You can use the Epson Smart Panel app to scan from a network scanner to an iOS or Android device over a direct Wi-Fi connection. 1. Download the Epson Smart Panel app from your device's app store or from Epson's website. See the link below.
Page 124 You see a screen like this: 3. Select an option for the Scan area setting, if necessary. Note: The Scan area setting limits the scan area to a selected size starting at the placement arrow on the scanner bed. It does not scale the image to the selected size. 4.
Page 125 The original is scanned. When scanning is complete, you see a screen like this: 5. You can review, edit, or reorder the scanned images as follows: • Select + Scan to scan more originals. • Select Delete to delete selected scanned images. •...
Page 126: Saving A Scan
You see a screen like this: 8. Select an option to save, send, or print the scanned images. See the links below. Saving a Scan Attaching a Scan to Email Sending a Scan to a Cloud Service Printing a Scan Parent topic: Scanning Saving a Scan...
Page 127: Attaching A Scan To Email
• Select the folder on your computer in which to save the file. 4. Click Save. Parent topic: Scanning a Document in Epson ScanSmart Attaching a Scan to Email You can attach a scanned image to an email as a file attachment.
Page 128: Sending A Scan To A Cloud Service
4. Click Attach to E-mail. Your email program opens with the file attached to a new email. Parent topic: Scanning a Document in Epson ScanSmart Sending a Scan to a Cloud Service You can upload scanned images to a cloud service.
Page 129: Printing A Scan
You see a screen like this: 3. Log in to your account. Note: You may need to allow Epson ScanSmart access to your account. The first time you log in, you may be prompted to enter an authentication code. 4. Change the settings as follows: •...
Page 130: Selecting Epson Scansmart Settings
You see a screen like this: 3. Change the settings as follows: • Select the Epson printer and change the print settings, if necessary. • Select the number of copies you want to print. • If you also want to save a copy of the scanned image to your computer, click the checkbox.
Page 131: Changing The Epson Product
Scanning Changing the Epson Product If you are using more than one Epson product with Epson ScanSmart, you can change the product that you are using with your computer. Note: A product connected to your computer via USB takes priority over a product with a Wi-Fi connection.
Page 132 Note: If you select Auto Mode, you cannot change the scan settings. 1. Click the Settings button. You see a screen like this: 2. Do one of the following: • To change Document Mode settings, select Document Mode > Custom Settings. •...
Page 133 You see a screen like this: 3. Change the settings as necessary and click Save. Parent topic: Selecting Epson ScanSmart Settings...
Page 134: Changing The File Name Settings
Changing the File Name Settings You can change the default file naming method for your scans. 1. Click the Settings button. You see a screen like this: 2. Click the File Name Settings tab.
Page 135: Changing The Save Settings
• Select the date format. • Select a numbering format as the counter format. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file type options for saving your scans. 1. Click the...
Page 136 You see a screen like this: 2. Click the Save Settings tab.
Page 137: Save Settings
4. Click Open folder after saving to open the file folder after a file is saved. 5. Click Close. Save Settings Parent topic: Selecting Epson ScanSmart Settings Save Settings You can change the settings for how scanned images are saved. PDF Options...
Page 138 Setting Options Description General Generate PDF/A File Creates a PDF that conforms to PDF/A-1 standards Create file with all pages Saves all pages as one file Compression Level Selects the compression level for color or grayscale images JPEG Options Setting Options Description Image Quality Options...
Page 139: Customizing Action Icons
Parent topic: Changing the Save Settings Customizing Action Icons You can customize which scan action icons appear on the Select Action screen. Note: You can also customize them by clicking the Customize icon on the Select Action screen. 1. Click the Settings button.
Page 140: Scanning In Epson Scan 2
Documents folder, or open it in your scanning program. You can preview the scanned image and select or change settings as necessary. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 141 You see this window:...
Page 142 8. Select the Correct Document Skew setting to correct skewed originals, image contents, or both. 9. Click the Preview button. Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window. 10. Reinsert your original into the ADF, if necessary.
Page 143: Additional Scanning Settings - Main Settings Tab
Parent topic: Scanning Additional Scanning Settings - Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen. Rotate Rotates the original image clockwise to the desired angle before scanning it.
Page 144 Remove Background Removes the background of the originals. Text Enhancement Sharpens the appearance of letters in text documents. Auto Area Segmentation Makes black and white images clearer and text recognition more accurate by separating the text from the graphics. Threshold Adjusts the level at which black areas in text and line art are delineated, improving text recognition in OCR (Optical Character Recognition) programs.
Page 145: Saving Scanned Documents As A Searchable Pdf Using Epson Scan 2
Optical Character Recognition (OCR) and then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component if you want to perform OCR.
Page 146: Image Format Options
Scanning in Epson Scan 2 Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options.
Page 147: Scan Resolution Guidelines
If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by Epson Scan 2. Follow these guidelines to determine the resolution setting you need:...
Page 148 Increase the Epson Scan 2 Resolution setting in your scan. Increase the resolution by the same amount you will increase the image size to retain a high image quality. For example, if the resolution is 300 dpi (dots per inch) and you will double the image size later, change the Resolution setting to 600 dpi.
Page 149: Faxing
Faxing See these sections to fax using your product. Note: This product allows you to store names, telephone numbers, and fax data in its memory even when the power is turned off. Make sure you restore all of the default settings if you give away or dispose of the product.
Page 150 1. Connect a phone cable to your telephone wall jack and to the LINE port on your product. Note: If you have a DSL or ISDN connection, you must connect the appropriate DSL filter, or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your product.
Page 151 2. If you are connecting a telephone or answering machine to your product using a second phone cable, remove the cap from the EXT port on your product. Note: Do not remove the cap from the EXT port if you are not connecting your telephone. Note: If your telephone has a fax function, disable the fax function before connecting it.
Page 152: Setting Up Fax Features
3. Connect a second phone cable to your telephone or answering machine and to the EXT port on your product. Note: If you connect an answering machine and Receive Mode is set to Auto, set the number of rings before your product answers a call to a number that is higher than your answering machine's setting for the number of rings.
Page 153: Setting Up Basic Fax Features
Setting Up Fax Features Using the Fax Utility - Mac Parent topic: Faxing Setting Up Basic Fax Features See these sections to select the basic settings you need to use the product's fax features. Using the Fax Setup Wizard Selecting the Line Type Setting the Number of Rings to Answer Parent topic: Setting Up Fax Features...
Page 154: Selecting The Line Type
6. Select Proceed. 7. On the Fax Header screen, use the displayed keypad to enter the sender name for your fax source, such as your name or a business name. You can enter up to 40 characters. 8. On the Your Phone Number screen, use the displayed keypad to enter your fax number, up to 20 characters.
Page 155: Setting The Number Of Rings To Answer
3. Select General Settings. 4. Scroll down and select Fax Settings. 5. Select Basic Settings. 6. Select Line Type. 7. Select PBX. 8. Set the switch to Use to activate the setting. 9. Select Access Code. 10. Use the displayed keypad to enter the access code, such as 9, and select OK. Parent topic: Setting Up Basic Fax Features Setting the Number of Rings to Answer...
Page 156: Print Settings - Fax
2. Select Settings. 3. Select General Settings. 4. Scroll down and select Fax Settings. 5. Select the group of settings you want to change. Print Settings - Fax Basic Settings - Fax Security Settings - Fax Parent topic: Setting Up Fax Features Print Settings - Fax Set the print options you want to use for incoming faxes in the Receive Settings >...
Page 157: Basic Settings - Fax
Setting Options Description Collation Stack Select On to print incoming faxes so that the pages are stacked in the correct page order. (When the product is low on memory, this option may not be available.) Print Suspend Time Select On to set a time period to stop automatic printing of faxes or reports and save received faxes in the product’s memory.
Page 158 Setting Options Description Line Type PSTN Selects a standard phone line (Public Switched Telephone Network). Selects Private Branch Exchange, the type of phone line used in office environments where an access code such as 9 must be used to call an outside line. Header Fax Header Select to enter the header information and your...
Page 159: Security Settings - Fax
Setting Options Description Rejection Fax Various Lets you automatically reject faxes received from blocked numbers, unrecognized contacts, or with blank headers. Parent topic: Selecting Advanced Fax Settings Security Settings - Fax Set the security options you want to use for fax data. Setting Options Description...
Page 160 • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs > EPSON Software. 2. Select FAX Utility. The first time you use the FAX Utility, you see this introduction window:...
Page 161: Setting Up Fax Features Using The Fax Utility - Mac
You see this window: 4. Click Select Printer and follow the on-screen instructions to transfer your product's fax settings to the FAX Utility. Note: For detailed information, click Help or Open Online Help. Parent topic: Setting Up Fax Features Setting Up Fax Features Using the Fax Utility - Mac You can set up your fax header and select your fax settings using the FAX Utility for Mac.
Page 162: Setting Up Contacts And Contact Groups
1. In the Apple menu or the Dock, select System Preferences or System Settings. Select Print & Fax, Print & Scan, or Printers & Scanners, select the FAX option for your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2.
Page 163: Setting Up Contacts Using The Product Control Panel
Setting Up Contacts Using the Product Control Panel You can set up your contacts and contact groups using the control panel on your product. Creating a Contact or Group Editing or Deleting a Contact or Group Parent topic: Setting Up Contacts and Contact Groups Creating a Contact or Group You can create a list of contacts to save frequently used fax numbers and group contacts to easily send faxes to multiple recipients.
Page 164: Sending Faxes
4. Select the icon next to the contact or group you want to edit or delete. 5. Do one of the following: • To delete the contact or group, select Delete and select Yes on the confirmation screen. • To edit the contact or group, select Edit, select the item you want to change and make any changes as necessary.
Page 165 1. Place your original on the product for faxing. Note: You can send up to 100 pages in one fax transmission, depending on the remaining amount of memory. 2. Press the home button, if necessary. 3. Select Fax. 4. Do one of the following to select fax recipients: •...
Page 166: Fax Sending Options
7. Select Send. Note: To cancel faxing, select the icon. Your product scans your original and prompts you to place additional pages, if necessary. After scanning your originals, your product dials the number and sends the fax. Parent topic: Sending Faxes from the Product Control Panel Fax Sending Options While sending a fax, you can select Fax Settings and select these options.
Page 167: Sending A Fax At A Specified Time
Setting Options Description Direct Send Select On to send black-and-white faxes to a single recipient as soon as the connection is made, without saving the scanned image to memory. You cannot use this setting when sending a color fax or sending a fax to multiple recipients.
Page 168: Dialing Fax Numbers From A Connected Telephone
9. Select the Recipient tab and select Send. Note: To cancel faxing, select the icon. After scanning your originals, your product dials the number and sends the fax at the specified time. Note: If the product is turned off at the specified time, the fax is sent when it is powered on. Note: You cannot send another fax until the fax has been sent at the specified time.
Page 169: Sending Faxes Using The Fax Utility - Windows
Parent topic: Sending Faxes from the Product Control Panel Sending Faxes Using the Fax Utility - Windows You can send a fax from a printing program in Windows. You can fax up to 100 pages at a time, including a cover sheet. 1.
Page 170 5. Click Print or OK. If you’re faxing for the first time, you see a window like this one: 6. Enter your sender information so that recipients can identify the origin of the fax. Then click OK to save the sender information.
Page 171 • Select a recipient from the phonebook or contacts on the printer and click Add. • Enter the recipient's name and fax number and click Add. Note: For detailed instructions on using the Epson FAX Utility, click Help. 10. Click Next when you are done selecting recipients.
Page 172: Sending Faxes Using The Fax Utility - Mac
11. If you the selected the Add documents to send checkbox, follow the instructions on the screen to add documents to your fax and then click Next. 12. If you selected the Attach a cover sheet checkbox, select a cover sheet and enter a subject and message, then click Next.
Page 173 You see this window: 6. Do one of the following to choose your recipient: • Select a name or group from the Recipient List. • Enter a name, company, and fax number and click the + button. • Click the icon and select a recipient from your address book.
Page 174: Receiving Faxes
You see this window: 8. Select the Color and Image Quality settings you want to use for your fax. 9. Click Fax. Parent topic: Sending Faxes Receiving Faxes See these sections to receive faxes with your product. Fax Reception Receiving Faxes Automatically Receiving Faxes Manually Receiving a Fax by Polling Storing and Viewing Received Faxes...
Page 175: Receiving Faxes Automatically
Make sure to load paper in your product and select your fax settings before receiving a fax. Parent topic: Receiving Faxes Receiving Faxes Automatically To receive faxes automatically, make sure Receive Mode is set to Auto (the default setting for the product).
Page 176: Storing And Viewing Received Faxes
Note: You cannot use polling to receive a fax from a fax information service that uses audio guidance. 1. Press the home button, if necessary. 2. Select Fax. 3. Select the icon. 4. Set Polling Receive to On. 5. Select Close. 6.
Page 177: Checking Fax Status
4. If a confirmation message is displayed, select OK to dismiss it. 5. Select Save to Inbox. 6. Set Save to Inbox to On. 7. Select Options when memory is full and choose an option. 8. Select Inbox Password Settings to set, change, or reset the password for the inbox. Note: You cannot set an Inbox password if you set Options when memory is full to Receive and print faxes.
Page 178: Printing Fax Reports
4. Select Transmission Log and select the fax job you want to check. Note: If you see a numbered icon above the icon on your product's LCD screen or the received fax light is flashing, received faxes have been temporarily saved to the product's memory.
Page 179: Refilling Ink And Replacing The Maintenance Box
Maintenance Box Replacement Ink Safety Precautions Note: Epson strongly recommends the use of genuine ink to ensure optimal print quality and performance. Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly.
Page 180 • Do not maintain low ink levels for extended periods of time. • Epson recommends filling all ink tanks to the upper line when the product is not operating to reset the ink levels.
Page 181: Check Ink Levels
may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink bottle upright when tightening the cap, and take measures to prevent ink from leaking when you transport the bottle. • Handle ink carefully. Ink may splatter when the ink tanks are being filled or refilled with ink. If ink gets on your clothes or belongings, it may not come off.
Page 182: Checking Ink Levels On Your Product
Checking Ink Levels on Your Product To confirm the actual ink levels, visually check the ink levels in the product’s ink tanks. Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly.
Page 183 You see a window like this: 2. Refill any ink tank or replace the maintenance box as needed. Note: The ink levels displayed are an estimate and may differ from the actual ink remaining in the ink tanks. To confirm the actual remaining ink, visually check the ink levels in the ink tanks. Continued use of the product when the ink level is below the lower line on the tank could damage the product.
Page 184: Checking Ink And Maintenance Box Levels - Mac
1. In the Apple menu or the Dock, select System Preferences or System Settings. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor. You see a window like this:...
Page 185: Disabling Special Offers With Windows
Refilling the Ink Tanks Disabling Special Offers with Windows You can disable special offers messages from Epson using a utility on your Windows computer. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click .
Page 186: Purchase Epson Ink And Maintenance Box
(Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer.
Page 187: Ink Bottle And Maintenance Box Part Numbers
Yellow 502420 Parent topic: Purchase Epson Ink and Maintenance Box Refilling the Ink Tanks Make sure you have new ink bottles handy and have read the ink safety precautions before you begin. You can continue to use the product even if one or more ink tanks are not filled all the way. However, for the most accurate ink level monitoring, fill all the ink tanks up to the top line.
Page 188 2. Select Maintenance > Fill Ink. 3. Read all the on-screen safety and usage precautions for filling ink and select OK when done. 4. Close the document cover if it is open. 5. Open the ink tank cover. 6. Open the cap for the ink tank you are going to fill. Note: Make sure that the color of the ink tank matches the ink color that you want to refill.
Page 189 7. Hold the ink bottle upright and slowly turn the bottle cap to remove it. Caution: Do not shake or squeeze the bottle. Do not touch the top of the bottle after its cap is removed. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water.
Page 190 8. Check the upper line (a) in the ink tank. 9. Position the top of the ink bottle with the filling port and then insert the bottle straight onto the port. Ink flows into the tank. Note: Refer to the color-coded sticker on the ink tank unit to identify the color of each tank. Do not force the bottles into position;...
Page 191 10. Wait for the ink to fill the tank. Do not squeeze the bottle. Ink flows into the tank and stops automatically when the ink is filled to the upper line. Note: If ink does not flow from the bottle, lift and reinsert the bottle. If the ink has reached the upper line of the tank, do not remove and reinsert the bottle or ink may leak.
Page 192 11. When the ink tank is full, remove the ink bottle and securely close the ink bottle cap. Note: Do not leave the ink bottle inserted. The bottle may be damaged or ink may leak. If any ink remains in the bottle, replace the bottle cap and tighten it. Store the bottle upright for later use. 12.
Page 193: Maintenance Box Replacement
Parent topic: Refilling Ink and Replacing the Maintenance Box Related concepts Purchase Epson Ink and Maintenance Box Related tasks Checking Ink Levels on Your Product Maintenance Box Replacement The maintenance box stores surplus ink that gets collected during printing or print head cleaning. To prevent ink leakage from the maintenance box, the printer is designed to stop printing when the absorbing capacity of the maintenance box has reached its limit.
Page 194 Note the following precautions when replacing the maintenance box: • Do not remove the maintenance box or its cover except when replacing the maintenance box; otherwise, ink may leak. • Do not touch the areas of the maintenance box or inside the product as shown below. •...
Page 195: Replacing The Maintenance Box
Note: You cannot print or clean the print head while the maintenance box is full, but you can perform tasks that do not require ink, such as scanning. Follow the on-screen instructions to replace the maintenance box when prompted. Parent topic: Maintenance Box Replacement Related concepts Purchase Epson Ink and Maintenance Box...
Page 196: Adjusting Print Quality
Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to run a Power Cleaning or clean the paper or print head path.
Page 197: Print Head Maintenance
Print Head Maintenance If your printouts become too light, or you see dark or light bands across them, you may need to clean the print head nozzles. Cleaning uses ink, so clean the nozzles only if print quality declines. You can check for clogged nozzles before you clean them so you don’t clean them unnecessarily. Note: You cannot clean the print head if the ink level has reached the lower line on the ink tank, and may not be able to clean it when the ink level in any of the tanks is low.
Page 198 6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning...
Page 199: Checking The Nozzles And Cleaning The Print Head Using A Computer Utility
Power Cleaning once, turn the product off and wait for at least 12 hours. Then run the nozzle check again and repeat the Cleaning if necessary. If print quality does not improve, run a Power Ink Flushing. If print quality still does not improve, contact Epson support. Parent topic:...
Page 200 2. Load a few sheets of plain paper in the product. 3. Do one of the following: • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click •...
Page 201 6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning...
Page 202: Power Cleaning
If you still see gaps in the nozzle check pattern after running a Power Cleaning, turn the product off and wait for at least 12 hours. Then run the nozzle check again and run a Cleaning if necessary. If print quality does not improve, run a Power Ink Flushing. If print quality still does not improve, contact Epson support.
Page 203: Power Cleaning Using The Product Control Panel
If you still see gaps in the nozzle check pattern after running a Power Cleaning, turn the product off and wait for at least 12 hours. Then run the nozzle check again and run a Cleaning if necessary. If print quality does not improve, run a Power Ink Flushing. If print quality still does not improve, contact Epson support.
Page 204: Power Cleaning Using A Computer Utility
Power Cleaning Using a Computer Utility You can run a Power Cleaning using a utility on your Windows or Mac computer. 1. Make sure there are no errors on the LCD screen. 2. Load a few sheets of plain paper in the product. 3.
Page 205 If you still see gaps in the nozzle check pattern after running a Power Cleaning, turn the product off and wait for at least 12 hours. Then run the nozzle check again and run a Cleaning if necessary. If print quality does not improve, run a Power Ink Flushing. If print quality still does not improve, contact Epson support.
Page 206: Power Ink Flushing
Cleaning if necessary. If print quality does not improve, run a Power Ink Flushing. If print quality still does not improve, contact Epson support. Caution: Running a Power Ink Flushing consumes a lot of ink, so you should run it only if necessary.
Page 207: Flushing The Ink Tubes Using A Computer Utility
5. Follow the instructions on the LCD screen to run the Power Ink Flushing. A confirmation is displayed when Power Ink Flushing is complete. 6. Run a nozzle check and check the results. If there are gaps in the nozzle check pattern, contact Epson support. Parent topic: Power Ink Flushing...
Page 208 5. Follow the on-screen instructions to flush the ink tubes. 6. When you finish flushing the ink tubes, run a nozzle check and check the results. If there are gaps in the nozzle check pattern, contact Epson support. Parent topic:...
Page 209: Print Head Alignment
Print Head Alignment If your printouts become grainy or blurry, you notice misalignment of vertical lines, or you see dark or light horizontal bands, you may need to align the print head. Note: Banding may also occur if your print head nozzles need cleaning. Aligning the Print Head Using the Product Control Panel Parent topic: Adjusting Print Quality...
Page 210: Cleaning The Paper Guide
Cleaning the Paper Guide If you see ink on the back of a printout, you can clean the paper guide rollers to remove any excess ink. 1. If printouts are smeared or scuffed, load plain paper in this size: Letter (8.5 × 11 inches [216 ×...
Page 211: Cleaning The Print Head Path
Caution: Do not use tissue paper to clean the inside of the product as lint can clog the print head nozzles. Do not touch the flat white cable, the translucent film, or the ink tubes inside the product. 7. Close the scanner unit. Note: The scanner unit is designed to close slowly with slight resistance to help prevent injury to your fingers.
Page 212 Caution: Do not use any other liquid to clean the print head path or you may damage your product. Do not use tissue paper to clean the inside of the product. The print head nozzles may become clogged with lint. 1.
Page 213 Caution: Do not touch the flat white cable, translucent film, or ink tubes inside the product. Doing so may cause a malfunction. 7. Using the flashlight, check the translucent film shown here for ink smears.
Page 214 Translucent film Print head rail Caution: Do not touch the print head rail or wipe the grease off of it. You may not be able to print. 8. Moisten a cotton swab with the water and detergent mixture, and squeeze out any excess moisture. Lightly wipe the ink off the translucent film.
Page 215: Cleaning The Paper Rollers
Related tasks Cleaning the Paper Guide Cleaning the Paper Rollers If you encounter repeated paper feed issues from the cassette, clean the paper rollers inside the product. 1. Turn off the product. 2. Unplug the power cable. 3. Disconnect any connected cables. 4.
Page 216 6. Slide out the paper cassette and remove the paper. 7. Place the product on its side with the ink tank on the bottom. Warning: Be careful not to trap your fingers under the product.
Page 217: Checking The Number Of Sheets Fed
8. Use a soft, moist cloth to clean the paper rollers, as shown. Rotate the rollers to clean them thoroughly. 9. Return the product to its normal position. Caution: Do not leave the printer on its side for an extended period of time. 10.
Page 218: Checking The Number Of Sheets On The Lcd Screen
Related tasks Power Cleaning Using a Computer Utility Flushing the Ink Tubes Using the Product Control Panel Flushing the Ink Tubes Using a Computer Utility Checking the Number of Sheets on the LCD Screen You can view the total number of prints, black-and-white prints, and color prints that have been printed. 1.
Page 219: Checking The Sheet Counter - Mac
You see this window: 5. After checking the number of sheets fed into the printer, click OK to close the window. Note: The number of sheets is displayed only when Epson Status Monitor 3 is enabled. Parent topic: Checking the Number of Sheets Fed...
Page 220 You see this window: 3. After checking the number of sheets fed into the printer, click OK to close the window. Parent topic: Checking the Number of Sheets Fed...
Page 221: Cleaning And Transporting Your Product
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
Page 222 Note: Do not touch the parts shown in the following illustration. Doing so may cause a malfunction. 3. Open the ADF cover.
Page 223 4. Use a soft, moistened, lint-free cloth (microfiber is recommended) to clean the rollers and the interior of the ADF. 5. Open the document cover.
Page 224 6. Clean the scanner glass with a soft, lint-free cloth (microfiber is recommended) moistened with a little glass cleaner. Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with any force. Be careful not to scratch or damage the surface of the glass. 7.
Page 225 8. Clean the parts shown in the illustrations. 9. Clean the glass surface with a soft, lint-free cloth (microfiber is recommended) moistened with a little glass cleaner. Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with any force.
Page 226 10. Reattach the document mat. 11. Close the document cover. 12. Close the ADF cover until it clicks. Parent topic: Cleaning and Transporting Your Product...
Page 227: Transporting Your Product
Transporting Your Product If you need to store your product or transport it some distance, prepare it for transportation as described here. Caution: During transportation and storage, follow these guidelines: • Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak. •...
Page 228 2. Wait until the power light turns off and then unplug the power cable. Caution: Wait until the power light is off before you unplug the power cable to allow the print head to return to the home position. If the print head does not return to the home position, the ink can dry out and your product can be damaged.
Page 229 9. Secure the print head to the case with tape. Note: Be sure to apply the tape as shown below, without covering the holes, or you will not be able to close the scanner unit.
Page 230 10. Close the scanner unit. For safety, the scanner unit is closed in two steps: Note: The scanner unit must be closed completely before it can be opened again.
Page 231 11. Make sure the ink tank caps are securely closed and close the ink tank cover.
Page 232 12. Prepare to pack the product as shown below. 13. Place the product in its original packaging materials, if possible, or use equivalent cushioning around the product. Be sure to remove the tape from the print head before turning on your product. If print quality has declined when you print again, clean and align the print head.
Page 233: Solving Problems
Solving Scanned Image Quality Problems Solving Faxing Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.) or epson.ca/support (Canada) and select your product.
Page 234: Viewing The Help Screen
Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows. • OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater.
Page 235 The ink pad is near the end of its service life and the message will be printing ink pad is displayed until the ink pad is replaced. Contact Epson for support. (To nearing the end of its resume printing, select OK.) service life.
Page 236 The printer will advise you when the pad requires replacing and this can only be performed by an authorized Epson Service provider. If this happens during the standard warranty of the product, the replacement of borderless printing ink pads is covered under the standard warranty.
Page 237: Message Appears Prompting You To Reset Ink Levels
Related tasks Loading Paper in the Cassette Using AirPrint Checking for Software Updates Related topics Solving Network Problems Solving Paper Problems Solving Problems Printing from a Computer Message Appears Prompting You to Reset Ink Levels If you see a message on the LCD screen prompting you to reset the ink levels, do the following: 1.
Page 238: Resetting Control Panel Defaults
• If the page prints but the nozzle check pattern has gaps, clean or align the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic:...
Page 239: Solving Setup Problems
• If the product's print head stops moving or making noise, and the charging process has not finished after approximately 20 minutes, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help.
Page 240: Software Installation Problems
Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We...
Page 241: Product Cannot Connect To A Wireless Router Or Access Point
Product Cannot Connect to a Wireless Router or Access Point Network Software Cannot Find Product on a Network Product Does Not Appear in Mac Printer Window Wireless Network Connection is Unstable on a Mac Wired Network Connection Becomes Unstable Cannot Print Over a Network Cannot Scan Over a Network Parent topic: Solving Problems...
Page 242 • Check to see if access restrictions, such as MAC address filtering, are set on the router or access point. If access restrictions are set, add your product's MAC address to your router's address list. To obtain your product's MAC address, print a network status sheet. Then follow the instructions in your router or access point documentation to add the address to the list.
Page 243: Network Software Cannot Find Product On A Network
Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router, so note the next step before restarting it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet.
Page 244: Product Does Not Appear In Mac Printer Window
Product Does Not Appear in Mac Printer Window If your product does not appear in the Mac printer window, try these solutions: • Turn your product off, wait 30 seconds, then turn it back on again. • If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD screen is not lit, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router.
Page 245: Cannot Print Over A Network
• Make sure you install your product's network software as described in your product documentation. • Make sure that the latest version of your product's Epson printer driver is installed. If a genuine Epson printer driver is not installed, the available functions are limited.
Page 246 LCD screen, make sure your product software was installed correctly. If necessary, reinstall your software. • Check your product's connection status by opening the EPSON Status Monitor 3 (Windows) or EPSON Status Monitor (Mac) on your computer. If the remaining ink levels are displayed, a connection has been successfully established between your computer and your product.
Page 247: Cannot Scan Over A Network
• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again.
Page 248: Solving Copying Problems
Related tasks Starting a Scan Using the Product Control Panel Starting a Scan Using Epson ScanSmart Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Starting a Scan from a Smartphone or Tablet Solving Copying Problems Check these solutions if you have problems copying with your product.
Page 249: Copies Have Incorrect Or Faint Colors
Copies Have Incorrect or Faint Colors If your copies have incorrect, uneven, smeared, or faint colors, try these solutions: • Run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if necessary.
Page 250: Solving Paper Problems
Solving Paper Problems Check these sections if you have problems using paper with your product. Paper Feeding Problems Originals Do Not Feed From the Automatic Document Feeder Paper Jams Inside the Product Paper Ejection Problems Parent topic: Solving Problems Paper Feeding Problems If you have problems feeding paper, try these solutions: •...
Page 251: Originals Do Not Feed From The Automatic Document Feeder
Related tasks Cleaning the Paper Guide Originals Do Not Feed From the Automatic Document Feeder If your originals do not feed when placed in the ADF, try these solutions: • Make sure the size, weight, and number of your originals are supported by the ADF. •...
Page 252: Paper Ejection Problems
Related tasks Loading Paper in the Cassette Cancelling Printing From the LCD Screen Paper Ejection Problems If you have problems with paper ejecting properly, try these solutions: • If paper does not eject fully, you may have set the wrong paper size. Cancel printing to eject the paper. Select the correct paper size when you reprint.
Page 253: Nothing Prints
• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs. • In Windows, do one of the following to open the Epson Printer Connection Checker and follow the on- screen instructions to check the connection status: •...
Page 254: Product Icon Does Not Appear In Windows Taskbar
2. Click the Maintenance tab. 3. Click the Extended Settings button. 4. Select Enable EPSON Status Monitor 3 and click OK. 5. Click the Monitoring Preferences button. 6. Click the checkbox for the option that adds the shortcut icon to the taskbar.
Page 255 • If you are using Windows 7, close the Devices and Printers window before you print. • On a Mac, make sure you download and install the Epson printer driver. • Make sure Quiet Mode is turned off. • Clear space on your hard drive or run a defragmentation utility to free up existing space.
Page 256: Solving Page Layout And Content Problems
1. Click and select Computer or My Computer. Double-click the C: drive and open these folders: ProgramData > EPSON > PRINTER. Note: If you do not see the ProgramData folder, open the Organize menu and select Folder and search options. In the window that appears, click the View tab, select Show hidden files, folders, and drives in the Advanced settings list, and click OK.
Page 257: Inverted Image
Slanted Printout Parent topic: Solving Problems Inverted Image If your printed image is inverted unexpectedly, try these solutions: • Turn off any mirror or inversion settings in your printing application. • Turn off the Mirror Image, Flip horizontally, or Reverse page orientation settings in your printer software.
Page 258: Incorrect Margins On Printout
• Make sure your product is on a flat surface and operating in the recommended environmental conditions or multiple sheets of paper may be fed at the same time. If the paper is moist or damp, load new paper. Fan the paper before loading it. If paper still does not feed correctly, load one sheet at a time.
Page 259: Border Appears On Borderless Prints
Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac Related topics Placing Originals on the Product Loading Paper Border Appears on Borderless Prints If you see a border on borderless prints, try these solutions:...
Page 260: Incorrect Characters Print
Selecting Extended Settings - Windows Selecting Print Layout Options - Mac Selecting Printing Preferences - Mac Incorrect Characters Print If incorrect characters appear in your prints, try these solutions before reprinting: • Make sure any cables are securely connected at both ends. •...
Page 261: Slanted Printout
• Make sure you selected the correct margins for your paper size in your printing program. • Be sure to select the appropriate original size setting for your original in the copy settings. • If the image is slightly enlarged and cropped during borderless printing, change the Expansion setting.
Page 262: Solving Print Quality Problems
Related tasks Selecting Basic Print Settings - Windows Aligning the Print Head Using the Product Control Panel Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Related topics Loading Paper Solving Print Quality Problems Check these sections if your printouts have problems with print quality, but your image looks fine on your computer screen.
Page 263: Blurry Or Smeared Printout
• Use a support sheet with special paper, or load special paper one sheet at a time. • Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks.
Page 264 • Make sure the paper type setting in your product software matches the type of paper you loaded. • Make sure you loaded the printable side of the paper correctly for your product. • If you are printing on thick paper or envelopes, make sure you select the appropriate settings. In Windows, you can also try selecting Short Grain Paper in Extended Settings.
Page 265: Faint Printout Or Printout Has Gaps
Note: Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that extends beyond the base of the product in all directions. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check and Cleaning Print Head Alignment Related references Paper Specifications...
Page 266: Grainy Printout
• Clean the paper path. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check and Cleaning Power Cleaning Print Head Alignment Related tasks Refilling the Ink Tanks Checking Ink and Maintenance Box Levels - Windows Checking Ink and Maintenance Box Levels - Mac Aligning the Print Head Using the Product Control Panel Cleaning the Paper Guide Cleaning the Print Head Path...
Page 267: Incorrect Colors
• Make sure the Grayscale setting is not selected in your printer software. • Select EPSON Standard as the Color Mode (Windows) or Mode (Mac) setting in the printer software. • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
Page 268: Solving Scanning Problems
Solving Scanning Problems Check these solutions if you have problems scanning with your product. Note: For solutions when using the Epson ScanSmart software, see the Epson ScanSmart help utility. Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2...
Page 269: Scanning Software Does Not Operate Correctly
• Use the Epson Scan 2 Utility on your computer to reset the scanner software settings. If resetting the settings does not solve the problem, uninstall and reinstall the scanner software.
Page 270: Scanning Is Slow
Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both versions and install one version.
Page 271: Cannot Send Scans To A Cloud Service
Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem. Note: For solutions when using the Epson ScanSmart software, see the Epson ScanSmart help utility. Image Consists of a Few Dots Only...
Page 272: Image Consists Of A Few Dots Only
Image Consists of a Few Dots Only If your scanned image consists only of a few dots, try these solutions: • Make sure you placed your original for scanning facing the correct way. • Remove any lint or dirt from your original. •...
Page 273: Straight Lines In An Image Appear Crooked
• Your product will not operate properly while tilted at an angle. Place your product on a flat, stable surface that extends beyond its base in all directions. • Adjust these Epson Scan 2 or Epson ScanSmart settings (if available) and try scanning again: • Make sure you select the correct Image Type for your original.
Page 274 Remove any dust or dirt from your originals and clean the scanner glass. Do not press with too much force on the original or document cover. To adjust the colors in your scanned image, adjust these Epson Scan 2 or Epson ScanSmart settings (if available) and try scanning again: •...
Page 275: Characters Are Not Recognized During Conversion To Editable Text (Ocr)
• When saving scanned images as Searchable PDFs, make sure the correct OCR language is selected. • Adjust the following Epson Scan 2 or Epson ScanSmart settings if available, and try scanning again: • On the Main Settings tab, make sure you select the correct Image Type for your original.
Page 276: Scanned Image Edges Are Cropped
In the Epson Scan 2 or Epson ScanSmart settings, set the Edge Fill setting to None. When scanning using Epson ScanSmart and placing multiple originals on the scanner glass, make sure there is a gap of at least 0.8 in.
Page 277: Solving Faxing Problems
Note: If resetting the Epson Scan 2 settings does not solve your problem, uninstall Epson Scan 2 and re- install it. Parent topic: Solving Scanned Image Quality Problems Solving Faxing Problems Check these solutions if you have problems faxing with your product.
Page 278 • If an external phone is connected to the product and is sharing a phone line with the product, set the Receive Mode setting to Auto on the control panel. • If you are receiving faxes using the Epson FAX Utility, check that your product is registered as a fax product in your operating system: Windows: Make sure the product appears in Devices and Printers, Printer, or Printers and Other Hardware.
Page 279: Cannot Receive Faxes With A Telephone Connected To Your Product
Parent topic: Solving Faxing Problems Cannot Receive Faxes with a Telephone Connected to Your Product If you cannot receive faxes when a telephone is connected to your product, try these solutions: • Make sure your telephone is connected to your product's EXT port. •...
Page 280: Sent Fax Is Received In An Incorrect Size
• Try reprinting the received fax. If the sent fax quality is poor, try these solutions: • Clean the scanner glass. • Clean the ADF. • Try changing the resolution or density setting on the control panel. • If you are sending a monochrome fax to a single recipient, try sending the fax using the Direct Send feature.
Page 281: Uninstall Your Product Software
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features. Select the uninstall option for your Epson product, then select Uninstall/Change. Note: If you see a User Account Control window, click Yes or Continue.
Page 282: Uninstalling Product Software - Mac
In the next window, select your product and click OK. Then follow any on-screen instructions. 5. Do one of the following to uninstall Epson Event Manager, then follow any on-screen instructions: • Windows 11/Windows 10/8.x: Select Epson Event Manager and click Uninstall.
Page 283: Where To Get Help
4. Run the file you downloaded. 5. Double-click the Uninstaller icon. 6. In the Epson Uninstaller screen, select the checkbox for each software program you want to uninstall. 7. Click Uninstall. 8. Follow the on-screen instructions to uninstall the software.
Page 284 You can purchase genuine Epson ink and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems...
Page 285: Technical Specifications
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 286: Mac System Requirements
• Windows Server 2008 Windows Server supports only the printer driver and Epson Scan 2; any additional included software is not supported. Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support...
Page 287: Paper Specifications
Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.
Page 288: Printable Area Specifications
) to 27 lb (100 g/m Parent topic: Technical Specifications Related references Compatible Epson Papers Printable Area Specifications Note: When printing borderless, quality may decline in the expanded printable area. Single sheets - borders Top/bottom/left/right margins: 0.12 inch (3.0 mm) minimum...
Page 289 Reduced print quality area/bottom: 1.46 inches (37.0 mm) minimum Single sheets - borderless Reduced print quality area/top: 1.73 inches (44.0 mm) minimum Reduced print quality area/bottom: 1.57 inches (40.0 mm) minimum Envelopes Right/left margins: 0.12 inch (3.0 mm) minimum Top/bottom margins: 0.12 inch (3.0 mm) minimum Reduced print quality area/right: 0.71 inch (18.0 mm) minimum Reduced print quality area/left: 1.61 inches (41.0 mm) minimum Parent topic:...
Page 290: Scanning Specifications
Scanning Specifications Scanner type Flatbed, color Photoelectric device Effective pixels 10200 × 14040 pixels at 1200 dpi Document size Maximum: 8.5 × 11.7 inches (216 × 297 mm) Scanner glass: US Letter or A4 Scanning resolution 1200 dpi (main scan) 2400 dpi (sub scan) Output resolution 50 to 9600 dpi in 1 dpi increments...
Page 291: Fax Specifications
* Single-sided scanning only Parent topic: Technical Specifications Fax Specifications Fax type Black-and-white and color fax capability (ITU-T Super Group 3) Supported lines Standard analog (household) phone line PBX (Private Branch Exchange) telephone systems Speed Up to 33.6 kbps Resolution Monochrome Standard: 203 pixels per inch ×...
Page 292: Ink Specifications
Technical Specifications Ink Specifications Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer. The included initial ink bottles must be used for printer setup and are not for resale. The printer ships with full ink bottles and part of the ink from the first bottles is used to charge the print head.
Page 293: Dimension Specifications
Dimension Specifications Height Stored: 9.4 inches (240 mm) Printing: 9.4 inches (240 mm) Width Stored: 14.8 inches (375 mm) Printing: 14.8 inches (375 mm) Depth Stored: 13.7 inches (347 mm) Printing: 19.9 inches (506 mm) Weight 16.1 lb (7.3 kg) (without ink or power cord) Parent topic: Technical Specifications...
Page 294: Environmental Specifications
Can store for one month at 104 °F (40 °C) Parent topic: Technical Specifications Interface Specifications Interface type Hi-Speed USB (USB 3.0 cables are not supported) Note: Epson cannot guarantee the operation of externally connected devices. Parent topic: Technical Specifications Network Interface Specifications Wi-Fi Standard IEEE 802.11 b/g/n/a/ac/k/v/r (Wi-Fi 5)
Page 295 Standard TCP/IP (Windows): IPv4, IPv6 WSD Printing (Windows): IPv4, IPv6 Bonjour Printing (Mac OS): IPv4, IPv6 IPP Printing (Windows, Mac OS): IPv4, IPv6 Epson Connect (Email Print, Remote Print): IPv4 AirPrint (iOS 5 or later, Mac OS) : IPv4, IPv6 Network Scanning...
Page 296: Safety And Approvals Specifications
• Manufacturer: Seiko Epson Corporation • Type: J26H005 This product conforms to Part 15 of the FCC Rules and RSS of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product.
Page 297: Notices
Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 298 • If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
Page 299: Wireless Connection Safety Instructions
If discomfort or vision problems remain after a thorough flushing, see a doctor immediately. • Do not press too hard on the LCD screen or subject it to heavy impacts. • If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support.
Page 300: Telephone Equipment Safety Instructions
When using telephone equipment, you should always follow basic safety precautions to reduce the risk of fire, electric shock, and personal injury, including the following: • Do not use the Epson product near water. • Avoid using a telephone during an electrical storm. There may be a remote risk of electric shock from lightning.
Page 301 If you have problems with this product and require technical or customer support, please visit www.epson.com for more information. This product is not intended to be repaired by the customer. If you experience trouble connecting this equipment to a telephone line, please contact: Name: Epson America, Inc.
Page 302 According to the FCC's electrical safety advisory, we recommend that you may install an AC surge arrester in the AC outlet to which this equipment is connected. Telephone companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power sources and that this is a major nationwide problem.
Page 303: Binding Arbitration And Class Waiver
1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3131 Katella Ave., Los...
Page 304 Orange County, California, at your option. a) Initiation of Arbitration Proceeding. If either you or Epson decides to arbitrate a Dispute, both parties agree to the following procedure:...
Page 305 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...
Page 306: Trademarks
(other than a change to Epson's address) in this Agreement, Epson will obtain your affirmative assent to the applicable amendment. If you do not affirmatively assent to the applicable amendment, you are agreeing that you will arbitrate any Dispute between the parties in accordance with the language of this Section 1 (or resolve disputes as provided for in Section 1.7, if you...
Page 307: Copyright Notice
Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
Page 308: A Note Concerning Responsible Use Of Copyrighted Materials
Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume.

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