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TROUBLE SHOOTING GUIDE FOR NOTEBOOK TROUBLE SHOOTING GUIDE FOR NOTEBOOK 4024 4024 GEORGE FENG GEORGE FENG MiTAC TECHNICAL SUPPORT & SERVICE CENTER MiTAC TECHNICAL SUPPORT & SERVICE CENTER FEB. 1996 FEB. 1996 MiTAC MiTAC MiTAC MiTAC MiTAC MiTAC MiTAC MiTAC...
4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 1. DEFINITION OF CONNECTORS & SWITCHES 1. DEFINITION OF CONNECTORS & SWITCHES J1 : PARALLEL PORT J14 : FLOPPY DISK DRIVE AND CD-ROM J1 : PARALLEL PORT J14 : FLOPPY DISK DRIVE AND CD-ROM...
4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 4. LOCATION OF MAJOR COMPONENTS 4. LOCATION OF MAJOR COMPONENTS U504 U504 VIDEO RAM VIDEO RAM F65545 F65545 VGA CONTROLLER U510 U510 VIDEO RAM VIDEO RAM U509 U509 28F010 28F010 AV9155 AV9155 SYSTEM BIOS...
INTR INTERRUPT TO THE CPU CACHE PINS NON-MASKABLE INTERRUPT TO THE CPU. /KTGWE THIS IS A MULTIFUNCTION PIN. IN THE MODEL 4024 IF /KEN 486 CACHE ENABLE. BIT0 OF REGISTER 26 IS SET TO 1, THIS PIN FORCES A /LRDY NPU SIGNAL PINS ZERO OUTPUT TO CPU/SMI PIN.
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BUFFER FOR BUS QUIET OPERATION IN THE 4024. SA BUS PINS SYSTEM ADDRESS BIT 0. SYSTEM ADDRESS BIT 1. SA17 THIS IS A MULTIFUNCTION PIN. IN THE 4024 THIS PIN /SMIACT IS AN INPUT FROM CPU /SMIACT. /SA18 THIS IS A MULTIFUNCTION PIN. THIS PIN OUTPUTS A /STPGRNT ZERO IN GRANT BUS CYCLE IN 4024 MODEL.
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 5. PIN DESCRIPTIONS OF MAJOR COMPONENTS 5. PIN DESCRIPTIONS OF MAJOR COMPONENTS 5.2 C & T F65540 LCD/VGA CONTROLLER 5.2 C & T F65540 LCD/VGA CONTROLLER SYMBOL PIN TYPE DESCRIPTION SYMBOL PIN TYPE DESCRIPTION /RESET RESET.
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 5. PIN DESCRIPTIONS OF MAJOR COMPONENTS 5. PIN DESCRIPTIONS OF MAJOR COMPONENTS 5.3 NS87332 SUPER I/O CONTROLLER 5.3 NS87332 SUPER I/O CONTROLLER SYMBOL PIN TYPE DESCRIPTION SYMBOL PIN TYPE DESCRIPTION A0 - A10 ADDRESS BUS.
4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 6. SWITCH & JUMPER SETTING 6. SWITCH & JUMPER SETTING CPU VOLTAGE JP1 PIN 8 OF SW6 3.45V 3.9V 5.0V OPEN CPU CLOCK SPEED (MHZ) 20MHZ ON ON OFF 25MHZ ON OFF ON 33MHZ...
4024 N/B MAINTENANCE 4024 N/B MAINTENANCE . ASSEMBLY & DISASSEMBLY . ASSEMBLY & DISASSEMBLY SYSTEM VIEW SYSTEM VIEW KEYBOARD KEYBOARD HARD DISK DRIVE HARD DISK DRIVE FLOPPY DISK DRIVE FLOPPY DISK DRIVE BATTERY PACK BATTERY PACK TRACKBALL MODULE TRACKBALL MODULE...
4024 N/B MAINTENANCE 4024 N/B MAINTENANCE Figure 7-6-1 7.7 SYSTEM BOARD 7.7 SYSTEM BOARD (See Section 7-4 Disassembly). (See Section 7-2 Disassembly). (See step 2 in Section 7-3 Disassembly) (See Section 7-3 Disassembly) (See Section 7-5 Disassembly)
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE (See Section 7-3 Reassembly). (See Step 3 in Section 7-3 Reassembly). (See Section 7-2 Reassembly). (See Section 7-4 Reassembly). Figure 7-7-1...
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 7.8 LCD 7.8 LCD Disassembly 1. Remove the hinge covers by inserting a flat screwdriver to force them out (Figure 7-8-1 Arrow A). 2. Open the LCD/cover. 3. Remove the four screws (Figure 7-8-1 #1) under the hinge covers.
4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 7.9 SECONDARY BATTERY PACK/CD-ROM DRIVE 7.9 SECONDARY BATTERY PACK/CD-ROM DRIVE Either the secondary battery pack or the CD-ROM drive occuoies the same compartment as the floppy disk drive. To install your option, you have to remove whichever occupies there (See Figure 7-4-1 and its description).
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE NOTCHED END PUSH DOWN FROM HERE Figure 7-10-2 DIMM installation 7.11 CPU 7.11 CPU (See step 2 and 3 in Section 7-2 Disassembly). Figure 7-11-1...
4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 8. MAINTENANCE DIAGNOSTICS 8. MAINTENANCE DIAGNOSTICS 8.1 INTRODUCTION 8.1 INTRODUCTION EACH TIME THE COMPUTER IS TURNED ON, THE SYSTEM BIOS RUNS A SERIES OF EACH TIME THE COMPUTER IS TURNED ON, THE SYSTEM BIOS RUNS A SERIES OF INTERNAL CHECKS ON THE HARDWARE.
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 8. MAINTENANCE DIAGNOSTICS 8. MAINTENANCE DIAGNOSTICS 8.2 POWER-ON SELF TEST ERROR MESSAGES 8.2 POWER-ON SELF TEST ERROR MESSAGES IF AN ERROR IS DETECTED DURING POST, THE ERROR MESSAGES WILL IF AN ERROR IS DETECTED DURING POST, THE ERROR MESSAGES WILL SHOWN ON SCREEN IF THE SCREEN IS AVAILABLE.
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 8. MAINTENANCE DIAGNOSTICS 8. MAINTENANCE DIAGNOSTICS 8.2 POWER-ON SELF TEST ERROR MESSAGES 8.2 POWER-ON SELF TEST ERROR MESSAGES MESSAGE POSSIBLE CAUSE RECOMMENDED ACTION MESSAGE POSSIBLE CAUSE RECOMMENDED ACTION KEYBOARD STUCK KEY KEYBOARD STUCK KEY 1.
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 8. MAINTENANCE DIAGNOSTICS 8. MAINTENANCE DIAGNOSTICS 8.3 PIO PORT (378H) DIAGNOSTIC TOOLS 8.3 PIO PORT (378H) DIAGNOSTIC TOOLS A. PARTS USED: A. PARTS USED: RESISTER ARRAY, 10PIN, 150 OHM RESISTER ARRAY, 10PIN, 150 OHM...
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 8. MAINTENANCE DIAGNOSTICS 8. MAINTENANCE DIAGNOSTICS 8.4 ERROR CODES 8.4 ERROR CODES FOLLOWING IS A LIST OF ERROR CODES IN SEQUENCE DISPLAY ON THE PIO DEBUG FOLLOWING IS A LIST OF ERROR CODES IN SEQUENCE DISPLAY ON THE PIO DEBUG BOARD.
4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9. TROUBLE SHOOTING 9. TROUBLE SHOOTING 9.10 HARD DRIVE OR CD-ROM TEST 9.10 HARD DRIVE OR CD-ROM TEST 9.1 NO POWER 9.1 NO POWER ERROR ERROR 9.2 NO DISPLAY 9.2 NO DISPLAY 9.11 CMOS TEST ERROR 9.11 CMOS TEST ERROR...
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9.1 NO POWER 9.1 NO POWER SYMPTOM: SYMPTOM: WHEN THE POWER BUTTON IS PRESSED, NOTHING HAPPENS, POWER INDICATOR IS NOT WHEN THE POWER BUTTON IS PRESSED, NOTHING HAPPENS, POWER INDICATOR IS NOT LIGHT UP.
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9.1 NO POWER 9.1 NO POWER SYMPTOM: SYMPTOM: WHEN THE POWER BUTTON IS PRESSED, NOTHING HAPPENS, POWER INDICATOR IS NOT WHEN THE POWER BUTTON IS PRESSED, NOTHING HAPPENS, POWER INDICATOR IS NOT LIGHT UP.
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9.2 NO DISPLAY (SYSTEM FAILURE) 9.2 NO DISPLAY (SYSTEM FAILURE) SYMPTOM: SYMPTOM: THERE IS NO DISPLAY ON BOTH LCD AND MONITOR AFTER POWER ON ALTHOUGH THE LCD THERE IS NO DISPLAY ON BOTH LCD AND MONITOR AFTER POWER ON ALTHOUGH THE LCD AND MONITOR ARE KNOWN-GOOD.
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9.2 NO DISPLAY (SYSTEM FAILURE) 9.2 NO DISPLAY (SYSTEM FAILURE) *******CLOCK AND RESET CIRCUIT CHECKING******* *******CLOCK AND RESET CIRCUIT CHECKING******* Q501 PWRGOOD 3 D/PWR ON PWR ON 74HC74 74HC74 RESETDRV CLOCK U511 U511 U523...
4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9.3 VGA CONTROLLER FAILURE 9.3 VGA CONTROLLER FAILURE SYMPTOM: SYMPTOM: THERE IS NO DISPLAY ON BOTH LCD AND MONITOR ALTHOUGH POWER-ON-SELF-TEST IS THERE IS NO DISPLAY ON BOTH LCD AND MONITOR ALTHOUGH POWER-ON-SELF-TEST IS PASSED.
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9.3 VGA CONTROLLER FAILURE 9.3 VGA CONTROLLER FAILURE SYMPTOM: SYMPTOM: THERE IS NO DISPLAY ON BOTH LCD AND MONITOR ALTHOUGH POWER-ON-SELF-TEST IS THERE IS NO DISPLAY ON BOTH LCD AND MONITOR ALTHOUGH POWER-ON-SELF-TEST IS PASSED.
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9.4 LCD NO DISPLAY OR PICTURE ABNORMAL 9.4 LCD NO DISPLAY OR PICTURE ABNORMAL SYMPTOM: SYMPTOM: THE LCD SHOWS NOTHING OR ABNORMAL PICTURE, BUT IT IS OK FOR EXTERNAL MONITOR. THE LCD SHOWS NOTHING OR ABNORMAL PICTURE, BUT IT IS OK FOR EXTERNAL MONITOR.
4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9.4 LCD NO DISPLAY OR PICTURE ABNORMAL 9.4 LCD NO DISPLAY OR PICTURE ABNORMAL SYMPTOM: SYMPTOM: THE LCD SHOWS NOTHING OR ABNORMAL PICTURE, BUT IT IS OK FOR EXTERNAL MONITOR. THE LCD SHOWS NOTHING OR ABNORMAL PICTURE, BUT IT IS OK FOR EXTERNAL MONITOR.
4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9.5 EXTERNAL MONITOR NO DISPLAY OR COLOR ABNORMAL 9.5 EXTERNAL MONITOR NO DISPLAY OR COLOR ABNORMAL SYMPTOM: SYMPTOM: THE CRT MONITOR SHOWS NOTHING OR ABNORMAL COLOR, BUT IT IS OK FOR LCD. THE CRT MONITOR SHOWS NOTHING OR ABNORMAL COLOR, BUT IT IS OK FOR LCD.
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9.5 EXTERNAL MONITOR NO DISPLAY OR COLOR ABNORMAL 9.5 EXTERNAL MONITOR NO DISPLAY OR COLOR ABNORMAL SYMPTOM: SYMPTOM: THE CRT MONITOR SHOWS NOTHING OR ABNORMAL COLOR, BUT IT IS OK FOR LCD. THE CRT MONITOR SHOWS NOTHING OR ABNORMAL COLOR, BUT IT IS OK FOR LCD.
4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9.6 MEMORY TEST ERROR 9.6 MEMORY TEST ERROR SYMPTOM: SYMPTOM: PIO DEBUG BOARD SHOWS THE PORT 378H ERROR CODE IS STOPPED AT 15H, 14H ,13H OR PIO DEBUG BOARD SHOWS THE PORT 378H ERROR CODE IS STOPPED AT 15H, 14H ,13H OR ERROR MESSAGE OF MEMORY FAILURE IS SHOWN.
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9.6 MEMORY TEST ERROR 9.6 MEMORY TEST ERROR SYMPTOM: SYMPTOM: PIO DEBUG BOARD SHOWS THE PORT 378H ERROR CODE IS STOPPED AT 15H, 14H ,13H OR PIO DEBUG BOARD SHOWS THE PORT 378H ERROR CODE IS STOPPED AT 15H, 14H ,13H OR ERROR MESSAGE OF MEMORY FAILURE IS SHOWN.
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9.7 KEYBOARD TEST ERROR (INCLUDING EXTERNAL KEYBOARD & PS/2 9.7 KEYBOARD TEST ERROR (INCLUDING EXTERNAL KEYBOARD & PS/2 MOUSE) MOUSE) SYMPTOM: SYMPTOM: ERROR MESSAGE OF KEYBOARD FAILURE IS SHOWN OR ANY KEY DOESN T WORK.
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9.7 KEYBOARD TEST ERROR (INCLUDING EXTERNAL KEYBOARD & PS/2 9.7 KEYBOARD TEST ERROR (INCLUDING EXTERNAL KEYBOARD & PS/2 MOUSE) MOUSE) SYMPTOM: SYMPTOM: ERROR MESSAGE OF KEYBOARD FAILURE IS SHOWN OR ANY KEY DOESN T WORK.
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9.8 TRACK-BALL OR TOUCH-PAD TEST ERROR 9.8 TRACK-BALL OR TOUCH-PAD TEST ERROR SYMPTOM: SYMPTOM: AN ERROR MESSAGE IS SHOWN WHEN THE TRACK POINTER IS ENABLED. AN ERROR MESSAGE IS SHOWN WHEN THE TRACK POINTER IS ENABLED.
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9.8 TRACK-BALL OR TOUCH-PAD TEST ERROR 9.8 TRACK-BALL OR TOUCH-PAD TEST ERROR SYMPTOM: SYMPTOM: AN ERROR MESSAGE IS SHOWN WHEN THE TRACK POINTER IS ENABLED. AN ERROR MESSAGE IS SHOWN WHEN THE TRACK POINTER IS ENABLED.
4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9.9 DISKETTE DRIVE TEST ERROR 9.9 DISKETTE DRIVE TEST ERROR SYMPTOM: SYMPTOM: AN ERROR MESSAGE IS SHOWN WHILE LOADING DATA FROM DISK TO SYSTEM. AN ERROR MESSAGE IS SHOWN WHILE LOADING DATA FROM DISK TO SYSTEM.
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9.9 DISKETTE DRIVE TEST ERROR 9.9 DISKETTE DRIVE TEST ERROR SYMPTOM: SYMPTOM: AN ERROR MESSAGE IS SHOWN WHILE LOADING DATA FROM DISK TO SYSTEM. AN ERROR MESSAGE IS SHOWN WHILE LOADING DATA FROM DISK TO SYSTEM.
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9.10 HARD DRIVE OR CD-ROM TEST ERROR 9.10 HARD DRIVE OR CD-ROM TEST ERROR SYMPTOM: SYMPTOM: EITHER AN ERROR MESSAGE IS SHOWN, OR THE DRIVE MOTOR SPINS NON-STOP, WHILE EITHER AN ERROR MESSAGE IS SHOWN, OR THE DRIVE MOTOR SPINS NON-STOP, WHILE READING DATA FROM OR WRITING DATA TO HARD-DISK.
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9.10 HARD DRIVE OR CD-ROM TEST ERROR 9.10 HARD DRIVE OR CD-ROM TEST ERROR SYMPTOM: SYMPTOM: EITHER AN ERROR MESSAGE IS SHOWN, OR THE DRIVE MOTOR SPINS NON-STOP, WHILE EITHER AN ERROR MESSAGE IS SHOWN, OR THE DRIVE MOTOR SPINS NON-STOP, WHILE READING DATA FROM OR WRITING DATA TO HARD-DISK.
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9.11 CMOS TEST ERROR 9.11 CMOS TEST ERROR SYMPTOM: SYMPTOM: 1. ERROR CODE IS STOPEED AT 10H. 1. ERROR CODE IS STOPEED AT 10H. 2. CMOS DATA LOST, OR INACCURATE SYSTEM TIME & DATE.
4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9.8 CMOS TEST ERROR 9.8 CMOS TEST ERROR SYMPTOM: SYMPTOM: 1. ERROR CODE IS STOPEED AT 10H. 1. ERROR CODE IS STOPEED AT 10H. 2. CMOS DATA LOST, OR INACCURATE SYSTEM TIME & DATE.
4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9.12 SIO PORT TEST ERROR 9.12 SIO PORT TEST ERROR SYMPTON: SYMPTON: AN ERROR DISPLAY OCCURS WHEN A MOUSE OR OTHER I/O DEVICE IS INSTALLED. AN ERROR DISPLAY OCCURS WHEN A MOUSE OR OTHER I/O DEVICE IS INSTALLED.
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9.12 SIO PORT TEST ERROR 9.12 SIO PORT TEST ERROR SYMPTON: SYMPTON: AN ERROR DISPLAY OCCURS WHEN A MOUSE OR OTHER I/O DEVICE IS INSTALLED. AN ERROR DISPLAY OCCURS WHEN A MOUSE OR OTHER I/O DEVICE IS INSTALLED.
4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9.13 PIO PORT TEST ERROR 9.13 PIO PORT TEST ERROR SYMPTON: SYMPTON: WHEN A PRINT COMMAND IS ISSUED, PRINTER PRINTS NOTHING OR GARBAGE. WHEN A PRINT COMMAND IS ISSUED, PRINTER PRINTS NOTHING OR GARBAGE.
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9.13 PIO PORT TEST ERROR 9.13 PIO PORT TEST ERROR SYMPTON: SYMPTON: WHEN A PRINT COMMAND IS ISSUED, PRINTER PRINTS NOTHING OR GARBAGE. WHEN A PRINT COMMAND IS ISSUED, PRINTER PRINTS NOTHING OR GARBAGE.
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4024 N/B MAINTENANCE 4024 N/B MAINTENANCE 9.14 BATTERY RE-CHARGE FAILURE 9.14 BATTERY RE-CHARGE FAILURE BATTERY RE-CHARGE FAIL BATTERY RE-CHARGE FAIL IS THE IS THE NOTEBOOK NOTEBOOK CONNECT N/B CONNECT N/B CHECK CHECK CONNECTED TO AC CONNECTED TO AC WITH AC...
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