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TROUBLESHOOTING
Problem
The power light does not
come on when the ON
Button is pressed.
The power light is ON, but
there is no picture on the
screen.
The power light is ON,
but there is no picture (or
incorrect picture) on the
TV, and pressing the ON/
OFF Button has no effect.
The TV picture is black
and white.
There is a picture on the
TV, but no sound.
TECHNICAL SUPPORT
If you have a problem that cannot be solved by using this manual, we
encourage you to visit us online or contact our Consumer Services
Department with any problems and/or suggestions that you might have. A
support representative will be happy to assist you.
Before requesting support, please be ready to provide or include the
information below:
• The name of your product or model number (the model number is typically
located on the back or bottom of your product).
• The actual problem you are experiencing.
• The actions you took right before the problem occurred.
Internet :
www.vtechkids.com
Phone :
1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada
Possible Reason
1. Incorrect or missing
power connection
2. Program needs to
be reset
1. Incorrect TV
connection
2. Incorrect TV mode
selected
1. Program needs to
be reset
1. Non-matching color
system
2. Cable connection
problem
1. TV setting
2. Cable connection
problem
Solution
1. Check that new batteries are correctly installed,
or an AC/DC adaptor (9V 300mA, center-
positive) is properly connected to the main unit.
2.1 Disconnect all power supplies (batteries and
adaptor), then reconnect power supplies.
2.2 Remove the Smartridge™ and then re-insert it.
1. Make sure that the yellow plug of the main unit
is connected to the video IN terminal (usually
yellow) of the TV.
2. Make sure that the TV is set to "video" mode.
Some TVs have several video inputs - please
make sure you have selected the video input that
matches the video port connected to the V.Smile
Baby™ unit.
1.1 Remove the Smartridge™ and clean it's trances
and re-insert it.
1.2 Disconnect all power supplies (batteries and
adaptor), then reconnect power supplies.
1. Make sure that the TV is set to the correct TV
system (e.g. NTSC or Auto).
2. Make sure that the video cable is firmly
connected to the video input of the TV.
1. Raise the volume of the TV, and make sure it is
not set to "Mute".
2. Make sure that the white and/or red plug is firmly
connected to the audio input of the TV.
12
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