Troubleshooting - VTech V.Reader User Manual

TROUBLESHOOTING

Problem
Screen displays with
no sound
Screen turns on, then
immediately off
No picture (or
incorrect picture) on
screen, and pressing
the ON/Off button
has no effect.
No screen display
after pressing
ON/Off button
"Please insert a
cartridge" icon
displays
USB connection
window does not pop
up after connecting
to computer
If your V.reader
®
carefully try the following:
• Remove all batteries and unplug all wiring.
• Use a cotton swab dipped in rubbing alcohol or an alcohol-based window
cleaner to gently clean the contact area of the cartridge slot.
• If necessary, dry all the clean contact areas with a soft, lint-free cloth.
• Please make sure that all parts are completely dry before restoring electricity.
Static electricity may cause the V.reader
game play score stored in the console memory may be lost. In cases where
V.reader is malfunctioning due to static electricity, reset the console by
®
removing and reinstalling the batteries, or by unplugging and replugging the AC
adaptor. Or, if the static electricity malfunction occurred during the downloading
process, disconnect the USB cable, delete the corrupted file, and reset the
console as described above. Then reconnect the USB cable and restart the
download process.
Get other manuals https://www.bkmanuals.com
Possible Reason
Volume is turned
down
Headphones are
connected
Battery power low
Program needs to
be reset
Battery power low
Incomplete battery
installation
No AC adaptor
power
Poor storybook
cartridge connection
Poor USB cable
Connection is
running through
USB hub
does not respond to an inserted storybook cartridge, please
Solution
Adjust the volume control.
Unplug headphones from the headphone
jack.
Replace the battery.
Disconnect all power supplies (batteries and
adaptor), then reconnect all power supplies.
Press the ON/Off button.
Remove the storybook cartridge, clean
it if necessary, then re-insert it into the
V.reader .
®
Replace the battery.
Make sure batteries are installed in both
battery compartments.
Securely connect the AC adaptor or car
adaptor to both the V.reader
source.
Remove the storybook cartridge, clean
it if necessary, then re-insert it into the
V.reader .
®
Securely connect the USB cable to the
V.reader and the computer.
®
Connect the V.reader
computer, without using a hub.
to malfunction. In some cases, the
®
and the power
®
directly to the
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