Contents Safety information What you need to know about the safety instructions Important safety symbols and precautions: Instructions about the WEEE Installation Refrigerator at a glance Step-by-step installation Door removal for entrance Operations Feature panel Recommendations for voice recognition (applicable models only) SmartThings Dispenser panel (applicable models only) Special features...
Safety information Before using your new Samsung Refrigerator, please read this manual thoroughly to ensure that you know how to operate the features and functions that your new appliance offers safely and efficiently. What you need to know about the safety instructions •...
• Refrigerant squirting out of the pipes could ignite or cause an eye injury. When refrigerant leaks from the pipe, avoid any naked flames and move anything flammable away from the product and ventilate the room immediately. - Failing to do so may result in fire or explosion. Important safety symbols and precautions: Please follow all safety instructions in this manual.
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Important safety precautions Warning; Risk of fire / flammable materials WARNING • When positioning the appliance, ensure the supply cord is not trapped or damaged. • Do not locate multiple portable socket-outlets or portable power supplies at the rear of the appliance. •...
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• If the product is equipped with LED lamps, do not disassemble the Lamp Covers and LED lamps yourself. - Contact a Samsung service center. - Use only the LED Lamps provided by the manufacturer or its service agents.
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- Allow warm food to cool down before placing it in the appliance. - Put frozen food in the refrigerator to thaw. You can then use the low temperatures of the frozen products to cool food in the refrigerator. - Do not keep the door of the appliance open for too long when putting food in or taking food out.
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Severe warning signs for transportation and site WARNING • When transporting and installing the appliance, care should be taken to ensure that no parts of the refrigerating circuit are damaged. - Refrigerant leaking from the pipe work could ignite or cause an eye injury.
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• If the wall socket is loose, do not insert the power plug. - There is a risk of electric shock of fire. • Do not use a power cord that has cracks or abrasion damage along its length or at either end. •...
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• If any dust or water is in the refrigerator, pull out power plug and contact your Samsung Electronics service center. - Otherwise there is a risk of fire. • Do not stand on top of the appliance or place objects (such as laundry, lighted candles, lighted cigarettes, dishes, chemicals, metal objects, etc.) on the appliance.
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• Plug the power plug into the wall socket firmly. Do not use a damaged power plug, damaged power cord, or loose wall socket. - This may result in an electric shock or fire. • The fuse on the refrigerator must be changed by a qualified technician or service company.
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• Do not insert hands, feet or metal objects (such as chopsticks, etc.) into the bottom or the back of the refrigerator. - This may result in an electric shock or injury. - Any sharp edges may cause a personal injury. •...
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• If you smell pharmaceutical or smoke, pull out power plug immediately and contact your Samsung Electronics service center. • If any dust or water is in Refrigerator, pull out power plug and contact your Samsung Electronics service center. - Otherwise there is a risk of fire.
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• Do not stand on top of the appliance or place objects (such as laundry, lighted candles, lighted cigarettes, dishes, chemicals, metal objects, etc.) on the appliance. This may result in an electric shock, fire, problems with the product, or injury. Do not put a container filled with water on the appliance.
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• If the refrigerator emits a burning smell or smoke, unplug the refrigerator immediately and contact your Samsung Electronics service center. - Failing to do so may result in an electric or fire hazards.
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Usage cautions CAUTION • Do not refreeze thawed food. - Frozen and thawed food will develop harmful bacteria faster than fresh. - The second thaw will break down even more cells, leaching out moisture and changing the integrity of the product. •...
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• Service Warranty and Modification. - Any changes or modifications performed by a 3rd party on this finished appliance are not covered under Samsung warranty service, nor is Samsung responsible for safety issues that result from 3rd party modifications.
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• If the refrigerator is flooded, make sure to contact your nearest service center. - There is a risk of electric shock or fire. • Do not keep vegetable oil in your refrigerator’s door bins. The oil can solidify, making it foul-tasting and difficult to use. In addition, the open container can leak and the leaked oil can cause the door bin to crack.
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• Do not use benzene, thinner, or Clorox, Chloride for cleaning. - They may damage the surface of the appliance and may cause a fire. • Never put fingers or other objects into the dispenser hole. - It may cause a personal injury or material damage. •...
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Critical disposal warnings WARNING • Please dispose of the packaging material from this product in an environmentally friendly manner. • Ensure that none of the pipes on the back of the refrigerator are damaged prior to disposal. • R-600a or R-134a is used as a refrigerant. Check the compressor label on the rear of the appliance or the rating label inside the fridge to see which refrigerant is used for your refrigerator.
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Additional tips for proper usage • In the event of a power failure, call the local office of your electric company and ask how long the failure is going to last. - Most power failures that are corrected in an hour or two will not affect your refrigerator temperatures.
Instructions about the WEEE Correct Disposal of This Product (Waste Electrical & Electronic Equipment) (Applicable in countries with separate collection systems) This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life.
Installation Follow these instructions carefully to ensure a proper installation of this refrigerator and to prevent accidents before using it. WARNING • Use the refrigerator only for its intended purpose as described in this manual. • Any servicing must be performed by a qualified technician. •...
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01 Freezer shelves 02 Multipurpose freezer bin 03 Dried food and meat storage drawer 04 Refrigerator bin 05 Refrigerator shelves 06 Vegetable drawer 07 Multipurpose drawer 08 Ice maker bucket ** 09 Water tank * 10 Wine rack * 11 Lower Refrigerator bin 12 Lower freezer bin 13 UV deodorizer * 14 AOD GROMMET *...
Step-by-step installation STEP 1 Select a site Site requirements: • Solid, level surface without carpeting or flooring that may obstruct ventilation • Away from direct sunlight • Adequate room for opening and closing the door • Away from a heat source •...
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01 more than 50 mm recommended 02 165° 03 165° 04 564 mm 05 1726 mm 06 610 mm 07 908 mm 08 29 mm 09 1165 mm NOTE The measurements in the above table may differ, depending on the measuring method. STEP 2 Spacing (applicable models only) 1.
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NOTE If the refrigerator cannot pass through the entrance due to its size, see the Door removal for entrance section in the Installation chapter. STEP 4 Adjust the levelling feet CAUTION • The refrigerator must be levelled on a flat, solid floor. Failing to do so can cause damage to the refrigerator or physical injury.
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1. Choose the position on the floor where you need to attach the level adjustment pad. 2. Peel the double-sided tape on the bottom of the level adjustment pad. 3. Attach the level adjustment pad to the floor. 4. If you need to further raise the rear height, attach another adjustment pad on top of the first level adjustment pad.
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2. With a 19 mm spanner (not provided), turn the clamp nut (A) clockwise to loosen. Then, open the door, and do the following inside the door. - To raise the door, turn the height nut (B) counter clockwise. - To lower the door, turn the height nut (B) clockwise.
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• Samsung takes no responsibility for the water line installation. If water leaks occur, contact the installer of the water line.
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NOTE New hose-sets supplied with the appliance are to be used and old hose-sets should not be reused. To connect the water filtering hose to the water line 1. Loosen and remove the compression nut (a) from the water line of the refrigerator, and insert it to the water filtering hose.
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Remove the water filter. For more information or servicing, contact a licensed plumbing professional. Ordering a new filter To purchase a new water filter (part type: HAFEX/EXP), contact a local Samsung service centre. To mount the water filter into place 1.
STEP 8 Initial settings By completing the following steps, the refrigerator should be fully functioning. 1. Plug the power cord into the wall socket to turn the refrigerator on. 2. Open the door, and check if the interior light lights up. 3.
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2. To disconnect the hoses, press and hold the transparent coupler (A) and detach the water hose (B). CAUTION Do not apply excessive force to the coupler. It may break. Detach the doors CAUTION The door may fall off or over and damage itself during any of these steps. To prevent an accident, use extreme caution when performing these steps.
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4. Pull the clamp to remove. 5. Open the door by 90 degrees. While holding the door, remove the hinge. CAUTION If you remove the hinge without holding the door, the door may fall and cause injury. Reconnect the water hoses Once the refrigerator has passed through the entrance, reconnect the water hoses.
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1. Hold the freezer door and hook to the hinge at the bottom of the refrigerator. 2. Put the hinge into its position, and then insert it into the hole on the door. 3. Insert the clamp in the arrow direction 4.
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6. Insert the hinge cover with the front sides first, and then tighten the screws. Use a Phillips screwdriver for this step. English 37...
Operations Family Hub type Home screen NOTE • For more information about other menus and apps available on the Refrigerator app. See the Online manual of your refrigerator. • The content of apps and widgets, or their design is subject to change or support may be discontinued without notice, depending on the content provider’s policy.
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01 Home screen • Tap a desired app or widget to launch it. • On the home screen, you can add or remove items such as apps, widgets, pictures, videos, drawings, and texts. • Tap and hold an item to enter Edit mode. In Edit mode, you can drag and drop an item to a new location on the home screen.
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AI Home Hub type Home screen NOTE • For more information about other menus and apps available on the Refrigerator app. See the Online manual of your refrigerator. • The content of apps and widgets, or their design is subject to change or support may be discontinued without notice, depending on the content provider’s policy.
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05 Indicator area Different icons appear to indicate enabled functions. 06 Home Tap to go to the Home screen. Quick Panel The Quick Panel provides quick access to various settings. Swipe down from the top of the screen to open the Quick Panel. •...
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Display reset (Family Hub and AI Home Hub type models only) If you encounter an abnormal symptom on the display, try resetting the display. This may solve the symptom. 1. Open the right-side fridge door and locate the switch cover on the top right corner of the door.
• Unauthorized Wi-Fi wireless routers may fail to connect to applicable Samsung Smart Refrigerators. Samsung account You are required to register your Samsung account to use the app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create a free Samsung account. Getting started Turn on the device you want to connect, open the SmartThings app on your phone, and then follow the instructions below.
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If your device isn’t in the list of available devices, tap Supported Devices, select the device type (Refrigerator), and then select the specific device model. Follow the instructions in the app to set up your device. Once setup is complete, your refrigerator will appear as a “card”...
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* The website supports only some languages. Bixby (Voice recognition - applicable models only) • Bixby is the name of Samsung’s artificial intelligence solution that allows for device control by voice. • To enable voice recognition, you must connect your device to the SmartThings app via the Wi-Fi network.
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Voice Commands Category Command (samples) Tell me the temperature of the refrigerator Tell me the temperature of the fridge in the refrigerator Temperature Tell me the temperature of freezer in the refrigerator Tell me the weather tomorrow How humid is it today? Weather How high is the fine dust level today? When can I expect rain?
Dispenser panel Water / Lock Cubed Ice Crushed Ice 01 Water / Lock (3 sec) To dispense chilled water, press . The corresponding indicator Water turns on. To prevent use of the dispenser panel buttons and the dispenser lever, press and hold for more than 3 seconds.
Special features The refrigerator features user-oriented devices that you can use to benefit from. Auto Open Door function (applicable models only) Touch the sensor near the door handle of the fridge. The door will open. • The default setting is Off. •...
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Voice (applicable models only) Voice recognition setup On the SmartThings app, set “Sound” to “Voice”. Some of voice commands Autofill pitcher detected water overflow The refrigerator door has been opened Something went wrong. The mode has been changed Power cool is now in operation Power freeze is now in operation The temperature inside the refrigerator has increased The temperature is now set...
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Water/Ice dispenser Using the dispenser, you can dispense water with or without ice. The water dispenser offers 3 options: chilled water, cubed ice, and crushed ice. To dispense chilled water, press on the dispenser panel. Put a water glass under the dispenser, and then push the dispenser lever.
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Ice maker The refrigerator has a built-in ice maker that automatically dispenses ice so that you can enjoy filtered water with cubed or crushed ice. Ice making After you have installed your refrigerator and plugged it in, follow these instructions to ensure proper ice making and to keep the ice bucket full of ice: 1.
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3. Reinsert the water tank and fit into the dispenser mechanism. Make sure the front side (with the front lid) of the tank faces to the front. CAUTION • Make sure the water tank fits into the shelf. Otherwise, the water tank may not operate properly.
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4. You will hear a chime if the ice maker operates properly. NOTE If this symptom continues, contact the water line installer or a local Samsung service centre. CAUTION • Do not press the button repeatedly after the ice tray is filled with ice or water. Water may overflow or ice may be jammed.
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To secure more storage space (applicable models only) If you do not use the ice maker and need more storage space, remove the icemaker bucket (A) and ice maker cover (G). Then, insert the Freezer guard (Optional) (B) into the icemaker bucket’s place. CAUTION If the ice bucket has been removed, you must turn the ice maker off.
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Icemaker bucket If you do not dispense ice for an extended period, ice may form clumps inside the bucket. If this happens, remove and empty the icemaker bucket. 1. To remove the icemaker bucket, gently lift it up and pull out slowly while holding the handgrips with both hands.
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Twist ice maker (applicable models only) 1. Open the freezer door, and slide open the ice tray. 2. Fill the tray with water up to the maximum level (A) marked on the inner rear of the tray. 3. Slide the tray back into position. NOTE The ice making time depends on your temperature settings.
Maintenance Handle and care Shelves (fridge/freezer)(applicable models only) • To remove a shelf, fully open the corresponding door. Hold the front of the shelf and gently lift up and slide out. Rear • If the door cannot fully open, slide out the shelf half way to the front and turn it over to remove.
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Drawers Gently lift up the front of the drawer and slide out. NOTE To fully remove the drawer, please open the door to the maximum extent possible. Vegetable / Dry drawers To remove the vegetable drawer from the fridge or the dry drawer from the freezer. 1.
Cleaning Interior and exterior WARNING • Do not use benzene, thinner, or home/car detergent such as Clorox™ for cleaning purposes. They may damage the surface of the refrigerator and cause a fire. • Do not spray water onto the refrigerator. This may cause electric shock. •...
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Dispenser Cleaning While holding and turning the end of the cock dispenser, pull it down for separation and clean and reassemble it. Cock CAUTION dispenser • Push it into the end during assembly to place it in the same initial position. •...
• Do not use third-party water filters. Use only Samsung-provided or -approved filters. • Unapproved filters may leak and damage the refrigerator, causing electric shock. Samsung holds no responsibility for any damage that may occur from use of third party water filters.
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Remove the water filter. For more information or servicing, contact a licensed plumbing professional. Ordering a new filter To purchase a new water filter (part type: HAFEX/EXP), contact a local Samsung service centre. Deodorizer filter (applicable models only) •...
Troubleshooting Before calling for service, review the checkpoints below. Any service calls regarding normal situations (No Defect Cases) will be charged to users. General Temperature Symptom Possible causes Solution • Power cord is not plugged in • Properly plug in the power properly.
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3. Select next button. simultaneously. • If the Symptom continues (Applicable models after following these steps, only) please contact your Samsung Electronics Service Centre. Odour Symptom Possible causes Solution • Clean the refrigerator and • Spoiled food.
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Water does not dispense. • Dispenser panel Lock is • Deactivate dispenser panel activated. Lock. • Use only Samsung-provided or • A third-party water filter was approved filters. installed. • Unapproved filters may leak and damage the refrigerator. English 65...
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Symptom Possible causes Solution General type • Replace the water filter. After replacing, press Filter Reset . Family Hub type General type • Replace the water filter. • The indicates is on the After replacing, reset the main panel. When see the icon.
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Auto Open Door (applicable models only) Symptom Possible causes Solution Both doors • Raise the rear sides of the refrigerator to level it. * • The rear sides of the refrigerator are low. Left door • Raise the rearright side of the refrigerator to level it.
Do you hear abnormal sounds from the refrigerator? Before calling for service, review the checkpoints below. Any service calls related to normal sounds will be charged to the user. These sounds are normal. • When starting or ending an operation, the refrigerator may make sounds similar to a car engine igniting.
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• As the refrigerator cools or freezes, refrigerant gas moves through sealed pipes, causing bubbling sounds. Bubbling! • As the refrigerator temperature increases or decreases, plastic parts contract and expand, creating knocking noises. These noises occur during the defrosting cycle or when electronic parts are working.
The old Samsung Smart Refrigerator app cannot connect with fails to operate. Samsung Smart Home models. • You must log into your Samsung account to use the app. The SmartThings app • Make sure that your router is operating normally.
Open Source Announcement (For Wi-Fi models only) The software included in this product contains open source software. The following URL http://opensource.samsung.com/opensource/SMART_TP1_0/seq/0 leads to open source license information as related to this product. English 71...
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Contact SAMSUNG WORLD WIDE If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care center. Country Contact Center Web Site 0800 726 7864 (All Products) 0800 726 786 (All products) NEW ZEALAND www.samsung.com/nz/support...
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