HP OMEN 16-ap0 Series Maintenance And Service Manual
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HP OMEN 16-ap0 Series Maintenance And Service Manual

HP OMEN 16-ap0 Series Maintenance And Service Manual

16 inch gaming laptop pc
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Maintenance and Service Guide
OMEN 16 inch Gaming Laptop PC
16-ap0xxx
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP OMEN 16-ap0 Series

  • Page 1 Maintenance and Service Guide OMEN 16 inch Gaming Laptop PC 16-ap0xxx SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

  • Page 2: Legal Information

    HP to be bound by the terms of the HP End Not all features are available in all Inc. under license. Chrome and Google User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.
  • Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. IMPORTANT: Removal and replacement procedures for Customer Self-Repair parts on page 37 for details. Accessing parts described in Removal and replacement procedures for authorized service provider parts on page 49 can damage the computer or void your warranty.

  • Page 5: Table Of Contents

    Turning on the touchpad ..................................13 Touchpad components ....................................13 Lights ................................................ 14 Special keys............................................15 HP OMEN Gaming Hub .........................................17 OMEN Gaming Hub Graphics Mode (select products only) ......................18 Bottom ................................................18 Labels ..................................................19 3 Illustrated parts catalog ..........................................21 Computer major components......................................
  • Page 6 Grounding the work area......................................30 Recommended materials and equipment..............................31 Cleaning your computer........................................32 Enabling HP Easy Clean (select products only) ............................32 Removing dirt and debris from your computer............................32 Cleaning your computer with a disinfectant............................... 33 Caring for wood veneer (select products only) ............................34 Packaging and transporting guidelines..................................
  • Page 7 Backing up information and creating recovery media............................75 Using Windows tools for backing up..................................75 Using the HP Cloud Recovery Download Tool to create a recovery USB flash drive (select products only)................................................75 Restoring and recovering your system..................................76 Creating a system restore .......................................76 Restoring and recovery methods ..................................76...
  • Page 8 Swollen notebook batteries .......................................94 Swollen battery is not a safety issue ................................94 Discontinue using a swollen battery ................................94 Replace a swollen battery......................................94 Minimize battery swelling........................................95 HP Adaptive Battery Optimizer (consumer notebooks)........................95 HP Battery Health Manager (commercial notebooks)........................95 13 Recycling................................................96 Index....................................................97 viii...

  • Page 9: Product Description

    Product description This table provides detailed product information. Table 1-1 Product components and their descriptions Category Description Product Name OMEN 16 inch Gaming Laptop PC Model number: 16-ap0xxx CTO model number: 16t-ap0xxx Processors AMD® Ryzen™ AI series AMD Ryzen AI 5 340 AMD Ryzen AI 7 350 AMD Ryzen AI 9 365 AMD Ryzen AI 5 H 340...
  • Page 10 Support for DTS: X Ultra Support for HyperX Support for XiaoWei HP True Vision FHD Camera: indicator LED, 1 x IR LED USB 2.0, HD BSI sensor, f2.0, WDR/TNR, 80° NFOV 1080p by 30 frames per second Support Windows Hello...
  • Page 11 Table 1-1 Product components and their descriptions (continued) Category Description USB 3.2 Gen 1 Type A (supports HP Sleep & Charge; right side) RJ-45 (network) jack AC Smart Pin adapter plug Keyboard/pointing Keyboard, full size, island-style devices Ceramic white, 4-zone RGB lighting...
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description Windows 11 Home in S Mode for Developed Markets (ML) Windows 11 Home in S Mode Advanced ML Windows 11 Home in S Mode Plus ML Windows 11 Home in S Mode ML Windows 11 Home in S Mode Value ML Windows 11 Home in S Mode Entry ML Windows 11 Home in S Mode for Emerging Markets (EM/SL)
  • Page 13 Table 1-1 Product components and their descriptions (continued) Category Description Windows 11 Home Plus ML Windows 11 Home ML Windows 11 Home for Developed Market (ML) Windows 11 Home Advanced ML Windows 11 Home Plus ML Windows 11 Home ML Windows 11 Home for Emerging Market (EM/SL) Windows 11 Home Advanced SL Windows 11 Home Plus SL...
  • Page 14 Table 1-1 Product components and their descriptions (continued) Category Description Windows 11 Home Entry SL Africa PPP Serviceability End user replaceable parts AC adapter Battery Memory module Solid-state drive Chapter 1 Product description...

  • Page 15: Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description Vent...
  • Page 16 USB Type-C® 100 W power connector and 10 Connects an AC adapter that has a USB Type-C connector, Gbps port with HP Sleep and Charge and supplying power to the computer and, if needed, charging the DisplayPort™ output computer battery.

  • Page 17: Rear

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 18 Table 2-3 Rear components and their descriptions (continued) Component Description RJ-45 (network) jack/status lights Connects a network cable. ● White: The network is connected. ● Amber: Activity is occurring on the network. Power connector Connects an AC adapter. AC adapter and battery light ●...

  • Page 19: Display

    IMAX audio and video experience. To access the latest setup documentation, go to http://www.hp.com/support, type IMAX in the Search our knowledge library search box, and then select HP Consumer Notebook PCs - Enabling the IMAX features.
  • Page 20 For wireless regulatory notices, see the section of the that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Chapter 2 Getting to know your computer...

  • Page 21: Keyboard Area

    Keyboard area Keyboards can vary by language. NOTE: The keyboard area, including the function keys and (select products only) power key, is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode. Touchpad settings and components Learn the touchpad settings and components.

  • Page 22: Lights

    Table 2-5 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.

  • Page 23: Special Keys

    Table 2-6 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Touchpad light ●...
  • Page 24 Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 25: Hp Omen Gaming Hub

    Calculator key Opens the calculator. HP OMEN Gaming Hub HP OMEN Gaming Hub allows you to customize your computer for your specific gaming needs. To open HP OMEN Gaming Hub, complete one of these tasks: ● Select the Start button, select All apps, select OMEN Gaming Hub, and then follow the on-screen instructions.

  • Page 26: Omen Gaming Hub Graphics Mode (Select Products Only)

    The HP OMEN Gaming Hub dashboard provides a central location to access and configure the following features: NOTE: Some features are available on select products only. ● Cam & Voice Enhancer: Improve your streaming quality with AI-powered video and audio effects and enhancements (NVIDIA®...

  • Page 27: Labels

    Table 2-8 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 28 Table 2-9 Service label components Component Serial number Product ID HP product name and model number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 29: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 30 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available as subcomponents, not as whole units. Display subcomponent spare parts are available. For spare part information, see Display assembly subcomponents on page Top cover/keyboard...
  • Page 31 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Shadow black, backlight P24305-xxx Touchpad Ceramic white P23092-001 Shadow black P23093-001 USB board (left) P23399-001 USB board (right) P23086-001 System board (includes integrated processor) NOTE: All system board spare part kits include replacement thermal material.

  • Page 32: Display Assembly Subcomponents

    Display assembly subcomponents To identify the display assembly subcomponents, use this illustration and table. Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel Ceramic white P23114-001 Shadow black P23115-001 Chapter 3 Illustrated parts catalog...

  • Page 33: Cables

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Display panel Ultrawide viewing angle, 500 nits, 250 Hz P23077-001 UWVA, 400 nits, 165 Hz P23078-001 UWVA, 300 nits, 144 Hz P23076-001 Hinges and side brackets (includes left and right display hinges) P23119-001 Hinge caps are available as a set as spare part numbers P23120-001 (ceramic white) and P23121-001 (shadow black).
  • Page 34 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) M82827-001 Greece M82830-001 India M82824-001 Italy M82831-001 Japan M82825-001 North America M82821-001 The People's Republic of China M82823-001 South Africa M82832-001...

  • Page 35: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Removal and replacement procedures preliminary requirements...

  • Page 36: Service Considerations

    Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly and all accompanying screws away from the work area to prevent damage. Plastic parts Using excessive force during disassembly and reassembly can damage plastic parts.

  • Page 37: Electrostatic Discharge Information

    Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly throughout a normal cycle.

  • Page 38: Preventing Electrostatic Damage To Equipment

    Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity damage to electronic components: ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ●...

  • Page 39: Recommended Materials And Equipment

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 40: Cleaning Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 41: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 42: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Chapter 4 Removal and replacement procedures preliminary requirements...
  • Page 43 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 44 Path to access information Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Chapter 4 Removal and replacement procedures preliminary requirements...

  • Page 45: Removal And Replacement Procedures For Customer Self-Repair Parts

    Customer Self-Repair program can void your warranty. Check your warranty to determine whether Customer Self-Repair is supported in your location. NOTE: HP Support YouTube Channel (in English) has videos that provide step-by-step removal and replacement instructions for many common parts and models.

  • Page 46: Component Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 47: Battery

    Use a nonmarking, nonconductive tool to release the edges of the bottom cover from the computer (1). Remove the bottom cover from the computer (2). To replace the bottom cover, reverse the removal procedures. Battery The battery removal procedure differs depending on whether you are removing and replacing the existing battery or installing a new battery.

  • Page 48: Removing And Reinstalling The Same Battery

    For additional battery information, see the Regulatory, Safety, and Environmental Notices . To access this guide, select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Before removing the battery, follow these steps:...

  • Page 49: Installing A New Battery

    Remove the battery from the computer (3). To reinstall the battery, reverse the removal procedures. NOTE: When reinstalling the battery, be sure to completely reassemble the computer and plug in the AC adapter before turning the computer on. Installing a new battery To install a battery, use these procedures and illustrations.
  • Page 50 Should a part become stuck or difficult to remove when opening a unit where a swollen battery is suspected, or if the battery becomes stuck in the unit, stop, and contact HP Support for assistance. Do not try to remove a battery by force.
  • Page 51 Open the empty battery containment tray. Remove the paper backing layer from the adhesive on the tray. Turn the tray (1) over so that the adhesive is facing down. Place the tray (2) centered on the battery. Press down on the indentations on the tray (3) to adhere it to the battery. Installing a new battery...
  • Page 52 Rotate the battery up and over into the cavity of the containment tray. NOTE: Please recycle responsibly. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Install the battery using the revive kit: Open the containment tray that includes the new battery.
  • Page 53 Turn the tray (1) over so the battery is facing downward, and then insert the battery (2) into the computer. Adhesive secures the battery to the tray. Install the Phillips screws (1) to secure the battery. Number of screws and screw locations might vary.

  • Page 54: Memory Modules

    To remove the memory modules, use this procedure and illustration. NOTE: Do not remove any labels from factory original memory modules. HP authorized service providers use a commodity tracking number or a vendor serial number printed on memory module labels for limited warranty justification and fraud checking. These numbers are tied to a specific product serial number in the factory and registered by HP for subassembly tracking.

  • Page 55: Solid-State Drive

    To protect a memory module after removal, place it in an electrostatic-safe container. To install a memory module: Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot at an angle until it is seated (2). Press down on the module until the side retention clips snap into place (3).
  • Page 56 Table 5-4 Solid-state drive descriptions and part numbers Description Spare part number 1 TB, PCIe-4 × 4, NVMe N77394-001 512 GB, PCIe-4 × 4, NVMe N77392-001 Before removing the solid-state drive, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38).

  • Page 57: Removal And Replacement Procedures For Authorized Service Provider Parts

    Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. NOTE: HP Support YouTube Channel (in English) has videos that provide step-by-step removal and replacement instructions for many common parts and models.

  • Page 58: Component Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 59: Audio Board

    To install the speakers, reverse this procedure. Audio board To remove the audio board, use this procedure and illustration. Table 6-2 Audio board descriptions and part numbers Description Spare part number Audio board P23088-001 Cable kit P25411-001 Before removing the audio board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38).
  • Page 60 Table 6-3 Touchpad descriptions and part numbers Description Spare part number Ceramic white, with cable P23092-001 Shadow black, with cable P23093-001 Before removing the touchpad, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the bottom cover (see Bottom cover on page 38).

  • Page 61: Heat Sink

    Carefully press up from underneath on the touchpad to release it from the computer (5). Remove the touchpad from the computer (6). To install the touchpad, reverse this procedure. Heat sink To remove the heat sink, use these procedures and illustrations. Table 6-4 Heat sink description and part number Description...
  • Page 62 Tilt the heat sink upward from the rear of the computer carefully, without putting pressure on the heat pipe (2). Remove the heat sink from the computer (3). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed.

  • Page 63: Fans

    To install the heat sink, reverse this procedure. When installing the heat sink, tighten the screws in the order from 1 to 7. Fans To remove the fans, use this procedure and illustration. Table 6-5 Fan description and part number Description Spare part number Fans...
  • Page 64 Table 6-6 WLAN module descriptions and part numbers Description Spare part number Realtek 11ax Wi-Fi 6 Bluetooth 5.4 WLAN P06350-005 Intel® AX211 Wi-Fi 6E Bluetooth 5.3 WLAN N22541-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 65: Usb Board (Left)

    If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. To install the WLAN module, reverse this procedure. USB board (left) To remove the left-side USB board, use this procedure and illustration. Table 6-7 Left-side USB board descriptions and part numbers Description...

  • Page 66: Usb Board (Right)

    Remove the bottom cover (see Bottom cover on page 38). Disconnect the battery from the system board (see Battery on page 39). Removal of the battery is not required. Remove the heat sink (see Heat sink on page 53). Remove the fans (see Fans on page 55).

  • Page 67: System Board

    Remove the bottom cover (see Bottom cover on page 38). Disconnect the battery from the system board (see Battery on page 39). Removal of the battery is not required. Remove the heat sink (see Heat sink on page 53). Remove the fans (see Fans on page 55).
  • Page 68 Before removing the system board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the bottom cover (see Bottom cover on page 38). Remove the battery and battery brackets (see Battery on page 39).
  • Page 69 Remove the two Phillips screws (1) that secure the power connector bracket to the system board. Remove the power connector bracket (2) from the system board. System board...

  • Page 70: Infrared Board

    Remove the 12 Phillips M2.0 × 4.0 screws that secure the system board to the computer. Tilt the system board up at the front (1) and then remove the system board (2) from the computer. To install the system board, reverse this procedure. Infrared board To remove the infrared board, use this procedure and illustration.

  • Page 71: Display Assembly

    Before removing the infrared board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the bottom cover (see Bottom cover on page 38). Remove the battery (see Battery on page 39). Remove the heat sink (see Heat sink on page 53).
  • Page 72 You can remove the bezel with the display assembly connected to the computer. To remove the bezel: Open the display (1) to the maximum angle and position the display assembly on a flat surface. Using a nonmarking pry tool, release the bezel (2) from the display assembly and remove the bezel.
  • Page 73 P23078-001: UWVA, 400 nits, 165 Hz P23076-001: UWVA, 300 nits, 144 Hz The remaining display components require that you remove the display assembly from the computer. To remove the display assembly: Remove the heat sink (see Heat sink on page 53).
  • Page 74 Remove the top cover (4). Remove the hinge caps. Rotate the hinges (1) to the closed position. Remove the hinge caps (2). Hinge caps are available as a set as spare part numbers P23120-001 (ceramic white) and P23121-001 (shadow black). Remove the hinges and WLAN antennas from the display assembly.
  • Page 75 Remove the hinge subassembly (3) from the display assembly. Hinges are available as a set as spare part number P23119-001. To remove the camera module: Using a pry tool, carefully release the display assembly top bracket from the retention clips. IMPORTANT: The top bracket is thin and might bend if not removed with care.
  • Page 76 Remove the camera module (3) from the display assembly. The camera module is available as spare part number P23117-001. To remove the display/camera cable, peel the cable off the inside of the display back cover, remove the cable from the clips at the bottom of the display back cover, and then remove the cable. Display panel and camera module cables are available as spare part number P23118-001.

  • Page 77: Keyboard With Top Cover

    To reassemble and replace the display assembly, reverse this procedure. Keyboard with top cover The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part numbers for the top cover with keyboards. The second table provides the country codes.
  • Page 78 Table 6-12 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number France -051 Northern Africa -FP1 Turkey -141 Germany -041...

  • Page 79: Using Setup Utility (Bios)

    Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 80: Updating Setup Utility (Bios)

    AC adapter provided with the computer (select products only), a replacement AC adapter provided by HP, or an AC adapter with the power rating specified on the product label. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 81: Downloading A Bios Update

    After you review the prerequisites, you can check for and download BIOS updates. Perform one of these tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ●...

  • Page 82: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 83: Backing Up Information And Creating Recovery Media

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 84: Restoring And Recovering Your System

    Recovering using the HP Recovery USB flash drive You can use the HP Recovery USB flash drive to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 85: Changing The Computer Boot Order

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 86: Using Hp Pc Hardware Diagnostics

    Using HP PC Hardware Diagnostics You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature.

  • Page 87: Using Hp Pc Hardware Diagnostics Windows (Select Products Only)

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 88: Downloading Hp Pc Hardware Diagnostics Windows

    To stop a diagnostic test, select Cancel. Downloading HP PC Hardware Diagnostics Windows The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must use a Windows computer to download this tool because only .exe files are provided.

  • Page 89: Installing Hp Pc Hardware Diagnostics Windows

    Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen instructions.

  • Page 90: Using Hp Pc Hardware Diagnostics Uefi

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 91: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 92: Downloading Hp Pc Hardware Diagnostics Uefi By Product Name Or Number (Select Products Only)

    Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive. NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number.

  • Page 93: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Remote PC Hardware Diagnostics UEFI, and then select Learn More. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 94 Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 95: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 96: Display Specifications

    Table 10-1 Computer specifications (continued) Metric U.S. Nonoperating –15 m to 12, 1 92 m –50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. Display specifications This section provides specifications for your display.
  • Page 97 Table 10-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* Ready time, maximum (to not busy) 1.0 ms < 1.0 ms 1.0 ms Access times, logical 0. 1 ms 0. 1 ms 0. 1 ms Transfer rate Sequential read up to 2150 MBps up to 2150 MBps up to 2150 MBps...

  • Page 98: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 99 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore...
  • Page 100 The flexible cord must be Type H05VV-F three-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be on each element. Approval number and logo must be printed on a flag label. The flexible cord must be Type HVCTF three-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark.

  • Page 101: Swelling Or Deformation Of Notebook Battery

    Swelling or deformation of notebook battery To protect your hardware from potential damage, HP recommends that if you are experiencing battery swelling, stop using the notebook until you can replace the battery. You can contact HP to understand what battery replacement options are available. To learn more about Lithium-ion batteries and the factors that can accelerate battery swelling, see https://support.hp.com/us-en/document/ish_6824662-6824706-16.

  • Page 102: Swollen Notebook Batteries

    HP has worked closely with our battery cell suppliers and third-party industry experts to help minimize the potential for HP batteries to swell over time and to identify that swollen batteries are not a safety issue.

  • Page 103: Minimize Battery Swelling

    Minimize battery swelling Multiple factors can accelerate battery swelling. To help mitigate battery swelling over time, you can use either HP Adaptive Battery Optimizer (consumer notebooks) or HP Battery Health Manager (commercial notebooks) settings to improve battery longevity and performance for various use scenarios.

  • Page 104: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 13 Recycling...

  • Page 105: Index

    32 audio, product description 2 caring for wood veneer 34 preventing damage 27, 29, 30 disinfecting 33 esc key, identifying 16 HP Easy Clean 32 removing dirt and debris 32 backup, creating 74 components backups 74, 75 bottom 18...
  • Page 106 27, 34 illustrated 24 esc 16 pointing device, product spare part number 24 fn 16 description 3 HP OMEN Gaming Hub, using 17 num lock 17 ports HP PC Hardware Diagnostics UEFI OMEN 17 HDMI 9 downloading 83...
  • Page 107 USB port, identifying 7-9 wireless 2 illustrated 23 USB Type-C power connector and product name 1 removal 50 port with HP Sleep and Charge product name and number, spare part number 23, 50 and DisplayPort output, computer 19 speakers 19...

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