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Canon TC-21 Online Manual

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TC-21

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Summary of Contents for Canon TC-21

Page 1 TC-21 Online Manual English...
Page 2: Table Of Contents
Contents Symbols Used in This Document..........16 Trademarks.
Page 3 Canon IJ Printer Driver........
Page 4 Canon imagePROGRAF Preview........
Page 5 Reducing Dust from Cutting Rolls........... . . 245 Specifying the Ink Drying Time.
Page 6 Changing Printer's Setting Using Web Browser....... . 313 Start up Remote UI..............314 Changeable Setting Items Using Remote UI.
Page 7 Replacing the Ink in the Print Head........... . 390 Adjustment to Straighten Lines and Align Colors.
Page 8 Image edges are blurred or white banding occurs......... 469 Paper rubs against the Print Head.
Page 9 Printer Problems............535 Printer Does Not Turn On.
Page 10 I want to easily create vertical or horizontal banners........581 Can I perform duplex printing.
Page 11 1434..............614 147D.
Page 12 3440..............649 3441.
Page 13 6015..............682 6016.
Page 14 6A80..............715 6A81.
Page 15 Online Manual............767...
Page 16: Symbols Used In This Document
Symbols Used in This Document Warning Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment.
Page 17: Trademarks
Trademarks • Microsoft, Excel, Internet Explorer, Microsoft Edge, Microsoft Store, OneDrive, PowerPoint, Windows and Windows Vista are trademarks of the Microsoft group of companies. • Mac, Mac OS, macOS, OS X, AirPort, App Store, AirPrint, the AirPrint logo, Safari, Bonjour, iPad, iPad Air, iPad mini, iPadOS, iPhone and iPod touch are trademarks of Apple Inc., registered in the U.S.
Page 18: Licenses
Licenses Copyright (c) 2003-2015 Apple Inc. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 19 "Object" form shall mean any form resulting from mechanical transformation or translation of a Source form, including but not limited to compiled object code, generated documentation, and conversions to other media types. "Work" shall mean the work of authorship, whether in Source or Object form, made available under the License, as indicated by a copyright notice that is included in or attached to the work (an example is provided in the Appendix below).
Page 20 3. You must retain, in the Source form of any Derivative Works that You distribute, all copyright, patent, trademark, and attribution notices from the Source form of the Work, excluding those notices that do not pertain to any part of the Derivative Works; and 4.
Page 21 such warranty or additional liability. END OF TERMS AND CONDITIONS ---- Part 1: CMU/UCD copyright notice: (BSD like) ----- Copyright 1989, 1991, 1992 by Carnegie Mellon University Derivative Work - 1996, 1998-2000 Copyright 1996, 1998-2000 The Regents of the University of California All Rights Reserved Permission to use, copy, modify and distribute this software and its documentation for any purpose and without fee is hereby granted, provided that the above copyright notice appears in all copies and that both...
Page 22 ---- Part 3: Cambridge Broadband Ltd. copyright notice (BSD) ----- Portions of this code are copyright (c) 2001-2003, Cambridge Broadband Ltd. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 23 SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 5: Sparta, Inc copyright notice (BSD) ----- Copyright (c) 2003-2012, Sparta, Inc All rights reserved.
Page 24 ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Page 25 OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS;...
Page 26 The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
Page 27 ---- Part 12: Arista Networks copyright notice (BSD) ---- Copyright (c) 2013, Arista Networks, Inc. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 28 * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of VMware, Inc. nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Page 29 PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Page 30 Permission to use, copy, modify, and distribute this software for any purpose without fee is hereby granted, provided that this entire notice is included in all copies of any software which is or includes a copy or modification of this software. THIS SOFTWARE IS BEING PROVIDED "AS IS", WITHOUT ANY EXPRESS OR IMPLIED WARRANTY.
Page 31 David Turner, Robert Wilhelm, and Werner Lemberg Introduction ============ The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under their own explicit license.
Page 32 This license applies to all files distributed in the original FreeType Project, including all source code, binaries and documentation, unless otherwise stated in the file in its original, unmodified form as distributed in the original archive. If you are unsure whether or not a particular file is covered by this license, you must contact us to verify this.
Page 33 ----------- There are two mailing lists related to FreeType: o freetype@nongnu.org Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution. If you are looking for support, start in this list if you haven't found anything to help you in the documentation.
Page 34 - Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. - Neither the name of ARM nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Page 35 ALTERNATIVELY, provided that this notice is retained in full, this product may be distributed under the terms of the GNU General Public License (GPL), in which case the provisions of the GPL apply INSTEAD OF those given above. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDER AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Page 36 PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE FOUNDATION OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE...
Page 37 The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
Page 38 THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
Page 39 THE SOFTWARE IS PROVIDED "AS IS" AND THE AUTHOR DISCLAIMS ALL WARRANTIES WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
Page 40 ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Page 41 Disclaimer: IMPORTANT: This Apple software is supplied to you, by Apple Inc. ("Apple"), in your capacity as a current, and in good standing, Licensee in the MFi Licensing Program. Use of this Apple software is governed by and subject to the terms and conditions of your MFi License, including, but not limited to, the restrictions specified in the provision entitled "Public Software", and is further subject to your agreement to the following additional terms, and your agreement that the use, installation, modification or redistribution of this Apple software...
Page 42 ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Copyright (C) 2009 Apple Inc. All Rights Reserved. Copyright (c) 2012-2013 Apple Inc. All rights reserved. Copyright (C) 2013 Apple Inc. All Rights Reserved. The following applies only to products supporting the cloud service (formerly known as PIXUS Cloud Link, PIXMA Cloud Link, or MAXIFY Cloud Link).
Page 43 -----------------Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Page 44: Basic Operations
Basic Operations Printer Parts Front Back / Side Top View Inside Operation Panel Desktop Basket Printer Stand Using the Printer Turning the Printer On and Off Loading Rolls in the Printer Loading Sheets or Postcards into the Printer Loading Envelopes or Medicine Envelopes into the Printer Using the Desktop Basket Using the Basket on the Printer Stand Stopping Printing...
Page 45: Printer Parts
Printer Parts Front Back / Side Top View Inside Operation Panel Desktop Basket Printer Stand...
Page 46: Front
Front A: Access Cover Open when performing printer maintenance or when removing jammed paper. Inside B: Cut Sheet Feed Cover Open when loading sheets, postcards, envelopes or medicine envelopes in the top feed. Top View C: Roll Paper Feed Cover Open when loading rolls.
Page 47: Maintenance Cartridge
Inside of Ink Tank Cover, Inside of Maintenance Cover A: Ink Tank Inner Cover Open to refill ink tanks. B: Tank Caps Open to refill ink tanks. C: Ink Tanks Containers for ink inside the printer. Refill when the ink runs low. Refilling Ink Tanks D: Maintenance Cartridge Maintenance Cartridge...
Page 48 Important • When purchasing, check the Model number. •...
Page 49: Back / Side
Back / Side A: USB Port Plug in the USB cable to connect the printer with a computer. B: Wired LAN Connector Plug in the LAN cable to connect the printer to a LAN. C: Carrying Grips When carrying the printer, have 2 people hold it by these handles under both sides. Furthermore, hold the left and right of these parts when moving the printer with a stand.
Page 50: Top View
Top View A: Top Feed When loading sheets, postcards, envelopes or medicine envelopes, open the top feed and then pull it upwards. Loading Sheets or Postcards into the Printer Loading Envelopes or Medicine Envelopes into the Printer B: Paper Guides Align with both sides of the paper stack.
Page 51 Top View (with roll loaded) A: Roll Holder When the roll is loaded into the printer, it is attached and secured on either side of the roll paper. Loading Rolls in the Printer B: Slide Guide Slide the roll holder over this guide to load the roll into the printer. C: Roll Holder Slot The roll holder shafts mounted on either side of the roll are set in these slots.
Page 52: Inside
Inside A: Paper Retainer This retainer holds paper as it is fed. B: Platen The print head moves across the platen to print. C: Ink Valve Lever Use when the printer is sent for repair. Repairing Your Printer D: Carriage Rail The Carriage slides along this rail.
Page 53 Carriage A: Print Head Locking Cover Secures the print head. B: Print Head Print Head C: Print Head Lock Lever Lock print head locking cover. Print Head Model number: PF-08 The print head is equipped with ink nozzles. Replacing the Print Head Important •...
Page 54: Operation Panel
Operation Panel Note • The tilt of the operation panel can be adjusted in three steps. • A: ON button Turns the printer on or off. Turning the Printer On and Off B: ON lamp Remains lit after flashing when the printer is turned on. C: Touch Screen Displays messages, menu items, and operating status.
Page 55: Desktop Basket
Desktop Basket The following basket is available for this printer. • Desktop Basket BU-06 • Parts of Desktop Basket A: Basket Adapters Insert these into the printer body to attach the Desktop Basket. B: Basket Arm Move the arm to open or close the basket. C: Basket Cloth Catches the ejected printed documents.
Page 56 D: Support Stay Attached in front of the output guide to support the basket cloth. Note • For instructions on how to use the Desktop Basket, see • "Using the Desktop Basket".
Page 57: Printer Stand
Printer Stand The following stand is available for this printer. • Printer Stand SD-24 • Parts of Printer Stand A: Stand A stand that holds the printer. It is equipped with casters to facilitate movement. B: Basket Cloth Catches the ejected printed documents.
Page 58 C: Locking Caster The casters can be locked securely. When moving the printer, be sure to unlock the 4 casters. If you move it while the locking casters are locked, the floor may become scratched. Note • For instructions on how to use the basket that comes with the printer stand, see •...
Page 59: Using The Printer
Using the Printer Turning the Printer On and Off Loading Rolls in the Printer Loading Sheets or Postcards into the Printer Loading Envelopes or Medicine Envelopes into the Printer Using the Desktop Basket Using the Basket on the Printer Stand Stopping Printing...
Page 60: Turning The Printer On And Off
Turning the Printer On and Off Turning on the printer Press the ON button to turn on the printer. Checking that Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
Page 61: Checking That Power Is On
Checking that Power Is On The ON lamp is lit when the printer is turned on. Even if the touch screen is off, if the ON lamp is lit, the printer is on. Note • The touch screen display will turn off if the printer is not operated for about 5 minutes. To restore the •...
Page 62: Using The Desktop Basket
Using the Desktop Basket You can store printed documents in the basket. When storing printed documents in the basket, use the basket in position (1). When you are not using the basket, store it in position (2). Important • When storing printed documents on the basket, always use it in position (1). If you do not, printed •...
Page 63 • Printed documents that are short in length relative to the roll paper width may not fall straight down and • miss the basket. For short printed documents, it is recommended to use Eject cut. Specifying the Cutting Method for Rolls •...
Page 64: Using The Basket On The Printer Stand
Using the Basket on the Printer Stand You can store printed documents in the basket. When storing printed documents in the basket, use the basket in position (1). When you are not using the basket, store it in position (2). Important •...
Page 65 When printing on paper longer than that, close the basket and hold the ejected paper by hand. If the paper falls, the printed surface may become dirty or damaged. Also, do not pull the paper forcibly during printing. • When printing on paper smaller than A4, the printed documents may not fit in the basket. •...
Page 66: Stopping Printing
Stopping Printing To cancel printing or reception of print jobs, press the Stop button on the operation panel. When you press the Stop button during printing, the printer operation varies depending on the current status. • You press the Stop button before printing starts •...
Page 67: Printing
Printing Hanging and Horizontal Banners on Roll Paper (Large-Format Printing) Printing Using AirPrint See more... Printing from Chromebook Printing from Smartphone/Tablet Print Easily from a Smartphone or Tablet with Canon PRINT Printing from iOS Device (AirPrint) About Mopria® Printing with Canon Print Service Using Cloud Service...
Page 68: Printing From Your Computer (Windows)
Printing from Your Computer (Windows) Printing with Easy Setup Basic Setting the Number of Copies and Printing Order Printing Photos and Business Documents Printing CAD Drawings Printing on Postcards Setting Up Envelope Printing Setting Up Medicine Envelope Printing Changing the Print Quality and Correcting Image Data Scaled Printing Printing to Oversized Paper Sizes Setting Paper Dimensions (Custom Size)
Page 69: Printing With Easy Setup
The type of paper set in the printer is displayed. Important • See "Paper Information List" for Canon authentic paper or Canon output check paper. Note • To prevent the printer from automatically applying the media type set on the printer, change the settings in Custom Settings...
Page 70 5. Select print target From the pull-down menu, select Easy Settings, and then select the setting that matches your purpose from the Print Target list. 6. Select the print quality For Print Quality, select High, Standard or Draft according to your purpose. Important •...
Page 71 8. Select the paper source For Paper Source, select the setting that matches your purpose. 9. Select roll paper width If you selected a roll paper for Paper Source, set Roll Paper Width to the width of the roll paper loaded in the printer.
Page 72: Complete The Setup
10. Complete the setup Click OK. When you print, the document is printed with settings that match your purpose. Note • If the paper settings in the printer driver differ from the paper information registered on the printer, an error message may appear on the printer's operation panel. You can execute Print, but you may not obtain the correct printing result.
Page 73 2. Click Get Information... on Main tab The Paper Information on Printer dialog box appears. 3. Select the paper source From Paper Source, check the setting or select a new paper source. The current printer settings appear in the paper type and paper size settings. 4.
Page 74: Setting The Number Of Copies And Printing Order
Setting the Number of Copies and Printing Order The procedure for specifying the number of copies and printing order is as follows: 1. Open the printer driver setup window 2. Specify the number of copies to be printed For Copies on the Layout tab, specify the number of copies to be printed. 3.
Page 75: Printing Photos And Business Documents
Printing Photos and Business Documents Printing By Setting Print Purpose Edit in PosterArtist and Print...
Page 76: Printing By Setting Print Purpose
Printing By Setting Print Purpose The print settings that are generally used frequently are pre-registered as print purposes. By using a print purpose to print, you can print with settings that match the document. The procedure for printing by using a print purpose is as follows: 1.
Page 77 4. Select print purpose For Print Target, select the setting that matches the document. Default Settings Select this when printing general documents such as business documents. Photo (Color) Select this when printing color illustrations or photos. Poster Select this when printing posters. CAD (Color Line Drawing) Select when printing data such as drawings.
Page 78 6. Select the paper source For Paper Source, select the setting that matches your purpose. 7. Set the other items Set the other items as necessary. 8. Complete the setup Click OK. When you print, the document is printed with settings to match the specified print purpose.
Page 79: Edit In Posterartist And Print
Edit in PosterArtist and Print Word processing and spreadsheet software documents and web browser screens, etc. can be edited a print from PosterArtist. The following explains the procedure for editing original documents made in multiple application software in PosterArtist and printing in a poster layout. 1.
Page 80 Note • For instructions on how to edit and rearrange images, refer to the PosterArtist manual.
Page 81: Printing Cad Drawings
Printing CAD Drawings Printing By Setting Print Purpose...
Page 82 Printing By Setting Print Purpose The print settings that are generally used frequently are pre-registered as print purposes. By using a print purpose to print, you can print with settings that match the document. The procedure for printing by using a print purpose is as follows: 1.
Page 83 4. Select print purpose For Print Target, select the setting that matches the document. Default Settings Select this when printing general documents such as business documents. Photo (Color) Select this when printing color illustrations or photos. Poster Select this when printing posters. CAD (Color Line Drawing) Select when printing data such as drawings.
Page 84 6. Select the paper source For Paper Source, select the setting that matches your purpose. 7. Set the other items Set the other items as necessary. 8. Complete the setup Click OK. When you print, the document is printed with settings to match the specified print purpose.
Page 85: Printing On Postcards
Printing on Postcards The method for printing Hagaki is described below. Load postcard on the printer 2. Open the printer driver setup window 3. Select the media type Select Hagaki from Media Type on the Main tab, and then select the Hagaki type you want to use. Important •...
Page 86: Setting Up Envelope Printing
• When you perform envelope printing, guide messages are displayed. To hide the guide messages, check the Do not show this message again check box. To show the guide again, click the Status Monitor... button on the Main tab, and start the Canon IJ Status Monitor.
Page 87: Setting Up Medicine Envelope Printing
• When printing, guide messages are displayed. To hide the guide messages, check the Do not show this message again check box. To show the guide again, click the Status Monitor... button on the Main tab, and start the Canon IJ Status Monitor.
Page 88: Changing The Print Quality And Correcting Image Data
Changing the Print Quality and Correcting Image Data Adjusting Color Balance Setting the Print Quality Level (Custom) Printing a Color Document in Monochrome Specifying Color Correction Adjusting Brightness Adjusting Contrast Printing Using Detailed Setting Mode...
Page 89: Adjusting Color Balance
Adjusting Color Balance You can adjust the color tints when printing. Since this function adjusts color balance of the output by changing the ink ratios of each color, it changes the total color balance of the document. Use the application software when you want to change the color balance significantly.
Page 90: Complete The Setup
4. Adjust color balance The Color Adjustment tab has individual sliders for Cyan, Magenta, and Yellow. Each color becomes stronger when the corresponding slider is moved to the right, and becomes weaker when the corresponding slider is moved to the left. For example, when cyan becomes weaker, the color red becomes stronger.
Page 91: Setting The Print Quality Level (Custom)
Setting the Print Quality Level (Custom) Custom on the Print Quality tab allows you to set detailed print quality levels. The procedure for setting the print quality level is as follows: 1. Open the printer driver setup window 2. Select advanced settings From the Main tab pull-down menu, select Advanced Settings.
Page 92 Important • Certain print quality levels cannot be selected depending on the settings of Media Type. 5. Complete the setup Click OK on the Main tab. When you execute print, the image data is printed with the selected print quality level. Related Topics Specifying Color Correction Adjusting Color Balance...
Page 93: Printing A Color Document In Monochrome
Printing a Color Document in Monochrome The procedure for printing a color document in monochrome is as follows: 1. Open the printer driver setup window 2. Select advanced settings From the Main tab pull-down menu, select Advanced Settings. 3. Select color mode For Color Mode, select Monochrome or Monochrome Bitmap.
Page 94 Important • When Monochrome or Monochrome Bitmap are selected, the printer driver processes image data as sRGB data. In this case, actual colors printed may differ from those in the original image data. When using the grayscale printing function to print Adobe RGB data, convert the data to sRGB data using an application software.
Page 95: Specifying Color Correction
Specifying Color Correction You can specify the color correction method suited to the type of document to be printed. Normally, when data is printed, the printer driver automatically adjusts the colors. When you want to print by using the color space of the image data effectively, select ICM or, ICC Profile Matching.
Page 96 Driver Matching Print with the optimal color using the printer driver's original color profile. Normally, you should choose this mode. ICC Profile Matching Carry out color matching using the ICC profile. Specify the input profile, printer profile and matching method in detail, and select when printing. You can use the digital camera or scanner ICC profile, or the ICC profile created using the profile creation tool.
Page 97 Related Topics Optimal Photo Printing of Image Data Adjusting Colors with the Printer Driver Printing with ICC Profiles...
Page 98: Optimal Photo Printing Of Image Data
Optimal Photo Printing of Image Data When people print images taken with digital cameras, they sometimes feel that the printed color tones differ from those of actual image or those displayed on the monitor. To get the print results as close as possible to the desired color tones, you must select a printing method that is best suited to the application software used or to your purpose.
Page 99: Adjusting Colors With The Printer Driver
Important • When printing using printer driver matching, Canon recommends that you set the monitor and the environment light as follows: Monitor...
Page 100 3. Select color mode For Color Mode, select Color, and then click Color Settings..The Color Settings dialog box appears. 4. Select color correction Click Matching tab, and select Driver Matching for Color Correction. 5. Select the rendering intent Select the coloring adjustment method in Rendering Intent. Perceptual (Photo) Reproduces colors of general photos naturally and features smooth gradation.
Page 101 Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Color Balance Adjusting Brightness Adjusting Contrast...
Page 102: Printing With Icc Profiles
Specify an ICC Profile from the Application Software and Print the Data When you print the editing and touch-up results of Adobe Photoshop, Canon Digital Photo Professional, or any application software that allows you to specify input and printing ICC profiles, you print by effectively using the color space of the input ICC profile specified in the image data.
Page 103 5. Set the other items If necessary, click Color Adjustment tab, and adjust the color balance (Cyan, Magenta, Yellow) and adjust Brightness, and Contrast settings, and then click OK. 6. Complete the setup Click OK on the Main tab. When you execute print, the printer uses the color space of the image data. Specify an ICC Profile with the Printer Driver, and then Print When you print from application software that cannot identity input ICC profiles or does not allow you to specify one, the data color space is printed as sRGB.
Page 104 3. Select color mode For Color Mode, select Color, and then click Color Settings..The Color Settings dialog box appears. 4. Select color correction Click Matching tab, and select ICC Profile Matching for Color Correction. 5. Select input profile Select the Input Profile you want to use.
Page 105 Reproduces colors of general photos naturally and features smooth gradation. In addition, selecting this setting allows you to adjust colors easily using an application software. Important • When you select Perceptual to print images, Canon recommends that you set the monitor and the environment light as follows: Monitor...
Page 106 8. Set the other items If necessary, click Color Adjustment tab, and adjust the color balance (Cyan, Magenta, Yellow) and adjust Brightness, and Contrast settings, and then click OK. 9. Complete the setup Click OK on the Main tab. When you execute print, the printer uses the color space of the image data. Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction...
Page 107: Adjusting Brightness
Adjusting Brightness You can brighten or darken the colors of the overall image data during printing. The following sample shows the case when light colors are darkened when the image data is printed. No adjustment Darken light colors The procedure for adjusting brightness is as follows: 1.
Page 108 5. Complete the setup Click OK on the Main tab. When you execute print, the data is printed at the adjusted brightness. Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Color Balance Adjusting Contrast...
Page 109: Adjusting Contrast
Adjusting Contrast You can adjust the image contrast during printing. To make the differences between the light and dark portions of images greater and more distinct, increase the contrast. On the other hand, to make the differences between the light and dark portions of images smaller and less distinct, reduce the contrast.
Page 110: Complete The Setup
You can also directly enter a value linked to the slider. Enter a value in the range from -50 to 50. The current settings are displayed in the settings preview on the left side of the printer driver. After adjusting each color, click OK. 5.
Page 111: Printing Using Detailed Setting Mode
Printing Using Detailed Setting Mode You can print by using your own settings instead of the pre-registered Print Target settings. The procedure for using the detailed setting mode and printing is as follows: 1. Open the printer driver setup window 2.
Page 112 4. Set print conditions Set the following items as necessary. Print Priority Select elements to prioritize for print results. Print Quality Selects your desired printing quality. Select one of the following to set the print quality level that is appropriate for the purpose. Color Mode Selects color adjustment method.
Page 113 Related Topics Adjusting Color Balance Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Brightness Adjusting Contrast...
Page 114: Scaled Printing
Scaled Printing The procedure for printing a document with pages enlarged or reduced is as follows: 1. Open the printer driver setup window 2. Select the paper size of the document Using Page Size on the Page Setup tab, select the page size that is set with your application software. 3.
Page 115 Scales the document to match the paper size. • Fit Roll Paper Width • Scales the document to match the roll paper width. • Scaling • Allows you to specify the scaling by entering a number directly or by selecting the paper size you want from the Printer Paper Size list.
Page 116 Note • Selecting Enlarged/Reduced Printing changes the printable area of the document.
Page 117: Printing To Oversized Paper Sizes
Printing to Oversized Paper Sizes When printing a created document so that it fills the entire paper width, select a paper size from the Oversize list (sizes resulting from adding margins necessary for printer operation to the document sizes) so that all areas of the document are printed at their actual size.
Page 118 The current settings are displayed in the settings preview on the left side of the Page Setup tab. 5. Select the paper source For Paper Source, select the setting that matches your purpose. 6. Select roll paper width If you selected a roll paper for Paper Source, set Roll Paper Width to the width of the roll paper loaded in the printer.
Page 119: Setting Paper Dimensions (Custom Size)
Setting Paper Dimensions (Custom Size) You can specify the height and width of paper when its size cannot be selected from the Page Size. Such a paper size is called "custom size." There are two ways of setting a user-defined paper, setting the paper from Size Options... on the Page Setup tab and setting the paper from Custom Size of Page Size.
Page 120 Note • By selecting the Minimal Margin Printing Size check box for Paper Size, you can select a size from the paper sizes that support Minimal Margin Printing. By selecting the Fix the Ratio of the Width to Height check box, you can change the size while keeping the Width and Height ratio.
Page 121 The Custom Size Settings dialog box opens. 3. Set the custom paper size Enter the Width and Height values of the paper to be used, specify the Units, and then click OK. 4. Complete the setup Click OK on the Page Setup tab. When you execute print, the data is printed with the specified paper size.
Page 122 Note • If the paper settings in the printer driver differ from the paper information registered on the printer, an error message may appear on the printer's operation panel. You can still print but you may not be able to obtain correct print results. •...
Page 123: Printing With Minimal Margins On The Scenarios
Printing with Minimal Margins on the Scenarios Printing with Minimal Margins to Match Paper Size Printing with Minimal Margins to Match Roll Paper Width Printing Full-Size with Minimal Margins Print with Three-sided Minimal Margins on Roll Paper...
Page 124: Printing With Minimal Margins To Match Paper Size
Printing with Minimal Margins to Match Paper Size The procedure for minimal margin printing by enlarging or reducing documents to match paper size is described below. 1. In the printer driver, open the settings screen 2. Select the paper source From the Paper Source list on the Page Setup tab, select Roll Paper.
Page 125 After the Information dialog is displayed, under Roll Paper Width, select the same paper width as that of the paper roll loaded in the printer and click OK. 5. Select a method for printing with minimal margins Select Fit Paper Size in Minimal Margin Printing Method. If the size of the document is different from the size of the paper you want to print on, select the paper size you want to print on from Printer Paper Size.
Page 126: Printing With Minimal Margins To Match Roll Paper Width
Printing with Minimal Margins to Match Roll Paper Width Procedure for printing with minimal margins by enlarging/reducing documents to match roll paper width. 1. In the printer driver, open the settings screen 2. Select the paper source From the Paper Source list on the Page Setup tab, select Roll Paper. 3.
Page 127 5. Select a method for printing with minimal margins Select Scale to fit Roll Paper Width in Minimal Margin Printing Method. 6. Complete the setting process Click OK. Job will print to the entire roll width with minimal margins. Important •...
Page 128: Printing Full-Size With Minimal Margins
Printing Full-Size with Minimal Margins Procedure for printing images with minimal margins in the same size as the original document without enlarging/reducing them. 1. In the printer driver, open the settings screen 2. Select the paper source From the Paper Source list on the Page Setup tab, select Roll Paper. 3.
Page 129 Select Print Image with Actual Size in Minimal Margin Printing Method. 6. Complete the setting process Click OK. If you print, the document is printed in the original size with minimal margins. Important • If Amount of Enlargement in Minimal Margin Settings is set to the second from the right, create the source document with a size 2mm larger on each of the top, bottom, left and right sides than the size of the paper you wish to print.
Page 130: Print With Three-Sided Minimal Margins On Roll Paper
Print with Three-sided Minimal Margins on Roll Paper You can combine paper sizes that don't match the roll paper width and print with minimal margins aligned to three sides. However, you need to cut the right side of the paper after printing. Printing to Match Paper Size The procedure for minimal margin printing aligned to three sides by enlarging or reducing documents to match paper size is described below.
Page 131 After the Information dialog is displayed, under Roll Paper Width, select the same paper width as that of the paper roll loaded in the printer and click OK. 5. Click Minimal Margin Settings When the Minimal Margin Settings dialog box is displayed, place a checkmark next to Align to left and print (minimal margin on left only), and then click OK.
Page 132 Printing Full-Size The procedure for printing aligned to three sides in the same size as the original document without enlarging or reducing the size is described below. 1. Open the printer driver setup window 2. Select the paper source From the Paper Source list on the Page Setup tab, select Roll Paper. 3.
Page 133 6. Select a method for printing with minimal margins In the Minimal Margin Printing Method, place a checkmark next to the Print Image with Actual Size option. 7. Complete the setting process Click OK. If you print now, the document will be printed aligned to three sides while retaining the same document size.
Page 134 Note • When using applications like Microsoft Word which allow you to set margins, set margins to 0 mm.
Page 135: Printing Hanging And Horizontal Banners On Roll Paper (Large-Format Printing)
Printing Hanging and Horizontal Banners on Roll Paper (Large- Format Printing) A drapery or banner can be made by enlarging or reducing original documents made on application software. The procedure for printing hanging and horizontal banners is as follows: Print for width of roll 1.
Page 136: Complete The Setup
6. Complete the setup Click OK. When printing is executed, a drapery or banner can be printed according to the roll. Enlarge and print 1. Register user-defined paper Register both the actual desired print size (user-defined paper 1) and original document size created in application (user-defined document size 2) in the Size Options...
Page 137: Printing By Dividing/Joining Documents
Printing by Dividing/Joining Documents Input Documents Created Using Multiple Application Software into Free Layout plus Printing by Connecting Multiple Pages Printing Multiple Pages All on One Page Dividing and Printing Posters...
Page 138: Printing By Connecting Multiple Pages
Printing by Connecting Multiple Pages Print documents with several pages as one continuous document. When you do this, the spaces between the pages will be removed. The procedure for printing by connecting multiple pages is as follows: 1. Open the printer driver setup window 2.
Page 139: Printing Multiple Pages All On One Page
Printing Multiple Pages All on One Page The page layout printing function allows you to print more than one page image on a single sheet of paper. The procedure for printing multiple pages all on one page is as follows: 1.
Page 140 4. Set the number of pages to be printed on one sheet and the page order If necessary, click Set..., specify the following settings in the Page Layout Printing dialog box, and click Page Order To change the page arrangement order, select a placement method from the list. Page Border To print a page border around each document page, select something other than None from the list.
Page 141: Dividing And Printing Posters
Dividing and Printing Posters The tiling/poster printing function allows you to enlarge image data, divide it into several pages, and print these pages on separate sheets of paper. You can also paste the pages together to create a large print like a poster.
Page 142 4. Complete the setup Click OK on the Layout tab. When you execute print, the document will be divided into several pages during printing. Important • When there is a checkmark next to Banner Printing under Roll Paper Options dialog box on the Page Setup tab, Page Layout is grayed out and cannot be set.
Page 143 Note • In the setting view on the left side of the Pages to Print dialog box, you can also clear the display by clicking the pages you do not want to print. To redisplay a cleared page, click that page again. •...
Page 144: Printing By Saving Roll Paper
Printing by Saving Roll Paper Saving Roll Paper by Rotating Document 90 Degrees...
Page 145: Saving Roll Paper By Rotating Document 90 Degrees
Saving Roll Paper by Rotating Document 90 Degrees When printing a portrait document on roll paper, you can save paper by rotating the document 90 degrees and printing the document so that it is oriented horizontally relative to the paper. The procedure for saving paper by rotating the document 90 degrees is as follows: 1.
Page 146 6. Select roll paper width For Roll Paper Width, select the width of the roll paper loaded in the printer. 7. Complete the setup Click OK. When you print, you can rotate a portrait document 90 degrees to save paper. Important •...
Page 147 • When selecting paper in portrait format as the Page Size from the Page Setup tab, if the length in the vertical direction is longer than the width selected in Roll Paper Width, even if a checkmark is placed next to Rotate Page 90 degrees, the page will not be rotated.
Page 148: Switching The Paper Source To Match The Purpose
Switching the Paper Source to Match the Purpose This printer has two paper sources: Roll and Top Feed. You can facilitate printing by selecting a paper source setting that matches your media type or purpose. The procedure for setting paper source is as follows: 1.
Page 149: Displaying The Print Results Before Printing
2. Set the preview Check the Preview before printing check box on the Main tab. 3. Complete the setup Click OK. When you execute print, the Canon imagePROGRAF Preview opens and displays the print results. Related Topic Canon imagePROGRAF Preview...
Page 150: Other Convenient Settings
Other Convenient Settings Stamp Printing Setting a Page Size and Orientation Registering a Frequently Used Printing Profile...
Page 151: Stamp Printing
Stamp Printing The Stamp function allows you to print a stamp text over or behind document data. "DRAFT," "CONFIDENTIAL," and other stamps that are used often in companies are pre-registered. The procedure for printing with a stamp is as follows: 1.
Page 152: Registering A Stamp
Registering a Stamp You can create and register a new stamp. You can also change and re-register some of the settings of an existing stamp. Unnecessary stamps can be deleted at any time. The procedure for registering a new stamp is as follows: Registering a New Stamp 1.
Page 153 3. Set stamp details Click Add to add a new stamp (Untitled) to the list. In Name, enter the name of the stamp to register, and in Text, enter the character string you want as the stamp. Change the Font, Style, Size, and Color settings as necessary. 4.
Page 154 5. Complete the setup Click OK to return to the Layout tab. The registered title appears in the Stamp list. Changing and Registering Some of Stamp Settings 1. Select stamp On the Layout tab, select the Stamp check box, and click Define Stamp..The Define Stamp dialog box opens.
Page 155: Setting A Page Size And Orientation
Setting a Page Size and Orientation The paper size and orientation are essentially determined by the application software. When the page size and orientation set for Page Size and Orientation on the Page Setup tab are same as those set with the application software, you do not need to select them on the Page Setup tab.
Page 156: Registering A Frequently Used Printing Profile
Registering a Frequently Used Printing Profile You can register the frequently used printing settings to Favorites. Unnecessary printing profiles can be deleted at any time. The procedure for registering a printing profile is as follows: Registering a Printing Profile 1. Open the printer driver setup window 2.
Page 157 In Name, enter the name of the favorite. Set the Icon and Comment fields as necessary, and then click OK. The name and the icon appear in the Favorites list. To check the settings of the registered favorite, click Settings Details. Note •...
Page 158: Printing From Smartphone/Tablet
Printing from Smartphone/Tablet For more on printing from a device, refer to the device's or application's instruction manual. Print Easily from a Smartphone or Tablet with Canon PRINT Printing from iOS Device (AirPrint) About Mopria® Printing with Canon Print Service...
Page 159: Windows Printer Driver
Windows Printer Driver Overview of the Printer Driver Printer Driver Description Updating the Printer Driver...
Page 160: Overview Of The Printer Driver
Overview of the Printer Driver Canon IJ Printer Driver Changing the Print Options Canon imagePROGRAF Preview How to Open the Printer Driver Setup Window Updating Media Information in Printer Driver Deleting the Undesired Print Job Canon IJ Status Monitor Instructions for Use (Printer Driver)
Page 161: Canon Ij Printer Driver
Canon IJ Printer Driver The Canon IJ printer driver (called printer driver below) is a software that is installed on your computer for printing data with this printer. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer.
Page 162: Changing The Print Options
Changing the Print Options You can change the detailed printer driver settings for print data that is sent from an application software. Check this check box if part of the image data is cut off, the paper source during printing differs from the driver settings, or printing fails.
Page 163: Canon Imageprograf Preview
Canon imagePROGRAF Preview The Canon imagePROGRAF Preview is an application software that displays what the print result will look like before a document is actually printed. The preview reflects the information that is set within the printer driver and allows you to check the document layout, print order, and number of pages.
Page 164: How To Open The Printer Driver Setup Window
How to Open the Printer Driver Setup Window You can display the printer driver setup window from the application software in use or from the printer icon. Open the Printer Driver Setup Window through the Application Software Follow the procedure below to configure printing profile when printing. 1.
Page 165: Updating Media Information In Printer Driver
Updating Media Information in Printer Driver This function gets the latest media information from the printer and updates the media information in the printer driver. When the media information is updated, the media displayed for Media Type on the Main tab is updated to the latest information.
Page 166: Deleting The Undesired Print Job
Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete the undesired print job by using the Canon IJ Status Monitor. 1. Open the printer driver setup window 2.
Page 167: Canon Ij Status Monitor
• The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are using your printer. When Errors Occur If an error occurs (e.g., if the printer runs out of paper or if the ink is low), the Canon IJ Status Monitor displays an error information dialog box.
Page 168 In such cases, take the appropriate action as described.
Page 169: Checking The Ink Status From Your Computer
The Canon IJ Status Monitor opens. 3. Display Estimated ink levels Ink status is displayed as an illustration. Note • The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are using your printer.
Page 170: Instructions For Use (Printer Driver)
Instructions for Use (Printer Driver) This printer driver is subject to the following restrictions. Keep the following points in mind when using the printer driver. Restrictions on the Printer Driver • Before installing, log on to Windows as user with administrator rights. •...
Page 171 • In the cases described below, you will not be able to use the Edit Using PosterArtist feature of Page Layout in the Layout tab, as well as the Canon imagePROGRAF Preview feature. ◦ When right-clicking on the printer icon and choosing from See what's printing: Printer -> Pause Printing, or when right-clicking on the printer icon and choosing Pause Printing ◦...
Page 172 • If you combine specific Print Quality with large paper sizes, you may not be able to correctly print stamps and borders. • In the Canon imagePROGRAF Preview, characters and fine lines visualized in the View screen may look differ from printed results. In such cases, try choosing the Layout tab, opening the Special Settings dialog and turning on Preview Switching.
Page 173: Printer Driver Description
Printer Driver Description Main Tab Description Page Setup Tab Description Layout Tab Description Favorites Tab Description Utility Tab Description Device Settings Tab Description Canon IJ Status Monitor Description...
Page 174: Main Tab Description
Main Tab Description The Main tab allows you to create a basic print setup in accordance with the media type. Unless special printing is required, normal printing can be performed just by setting the items on this tab. Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper.
Page 175: Print Priority
Photo (Color) Select this when printing a color illustration or a photograph. Poster Select this when printing posters. CAD (Color Line Drawing) Select when printing data such as drawings. CAD (Monochrome Line Drawing) Select when printing data such as drawings in monochrome. Perspective, GIS Select when printing data such as perspectives and GIS.
Page 176: Paper Detailed Settings Dialog Box
To make thin lines thicker and easier to see when printing, add a checkmark. Preview before printing You can start up the Canon imagePROGRAF Preview, and check what the printing results will be before executing the print. Check this check box to display a preview before printing.
Page 177 Between Pages The wait time until outputting paper can be set after printing one page. Time is taken before cutting roll paper to allow the ink to dry, so the page may be dropped into the basket with dried ink. Printer Default Settings in printer unit operation panel are applied.
Page 178 Leading Edge 5 mm / Far End 5 mm / Leading Edge 15 mm / Far End 15 mm / Leading Edge 30 mm / Far End 30 mm Select a larger margin when rubbing of the print heads occurs, such as when heavily curling paper is being used.
Page 179 Details Displays the settings of the print purpose that was selected for Print Target. Color Settings dialog box Color Adjustment Tab This tab allows you to adjust the color balance by changing the settings of the Cyan, Magenta, Yellow, Brightness, and Contrast options. Preview Shows the effect of color adjustment.
Page 180: Color Correction
Color Correction Allows you to select Driver Matching, ICC Profile Matching, ICM, or Off to match the purpose of the print operation. Driver Matching Print with the optimal color using the driver's original color profile. Normally, you should choose this mode. ICC Profile Matching Carry out color matching using the ICC profile.
Page 181 Although the color and color balance of the white spots change, you may not be able to get the desired output results because of the profile combination. Important • Depending on the media type, you may obtain the same print results even when you change the Rendering Intent setting.
Page 182: Page Setup Tab Description
Page Setup Tab Description The Page Setup tab allows you to specify the scaling for enlarging or reducing, set the paper feeding method, and more. Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper. You can check an overall image of the layout.
Page 183 Minimal Margin Printing Method This appears when you select Minimal Margin Printing. Set the minimal margin printing method. Fit Paper Size Enlarge or reduce the document to match the size of the paper to be printed, and then print the document.
Page 184 Rotate Page 90 degrees Rotate the long edge of the document 90 degrees, match it to the width of the roll paper, and then print the document. When you print a portrait document onto roll paper, you can save paper by rotating the document 90 degrees and print the document horizontally relative to the paper.
Page 185: Roll Paper Options Dialog Box
Align to left and print (minimal margin on left only) If you check this check box, and the width or the length of the output paper size is smaller than the roll width, a margin will be created on the right of the document, and the left side will have minimal margins when printing.
Page 186 Important • Printing may be disabled depending on the size of the specified user-defined media. For information about printable sizes for user-defined media, see "Paper Sizes." Register with the OS Register the set user-defined paper in the OS. By registering in the OS, any user sharing the use of the printer or PC can use the set user -defined paper.
Page 187: Layout Tab Description
Layout Tab Description The Layout tab allows you to specify how to arrange the document onto the paper. You can also set the number of copies to be printed and the print sequence. If the application software that you used to create the document features the same functions, specify the settings from the application software.
Page 188 You must install PosterArtist to use this function. Go to the Canon website, download PosterArtist, and then install it. Stamp The Stamp function prints a specific character string over the document pages. You can select the characters to be printed from a list or use the Define Stamp dialog box to set any characters.
Page 189 Note • The Pages to Print dialog box appears only when Poster (1 x 2) or Poster (2 x 2) is selected for Page Layout. Page Layout Printing dialog box This dialog box allows you to select the number of document pages to be placed on one sheet of paper, the page order, and whether a page border line is to be printed around each document page.
Page 190: Page Options Dialog Box
Delete Deletes an unnecessary stamp. Specify the title of an unnecessary stamp from the Stamps, and click this button. Outline Selects a frame that encloses the stamp text string. Print Style Select the stamp printing method. Select Transparent to print the stamp on the back of the document, and select Overlap to print the stamp on the front.
Page 191: Special Settings Dialog Box
Font Select the font type. Style Select the font style. Size Select the font size. Color Select the font color. Special Settings dialog box The Special Settings dialog box allows you to change the print processing method if you do not get the print results you want.
Page 192 Important • Even if this is set to On, it will only disable some of the color profile information, and it is still possible to print using the color profile. This should normally be set to Off when using. Adjust Faint Lines This function prevents thin lines from fading when printing by darkening light colored lines.
Page 193: Favorites Tab Description
Favorites Tab Description The Favorites tab allows you to register frequently used print settings as favorites. Favorites A list of the registered favorite settings appears. The Default Settings are registered in the initial settings. Settings Details The settings of the favorite that you selected from Favorites appear. Comment The comment registered to the favorite appears.
Page 194 Export... You can save the settings of a favorite to a file (.cfg). Edit dialog box You can change the name and icon of the favorite that you selected from the Favorites list. Name Changes name to be displayed in Favorites list. Icon Changes icon to be displayed in Favorites list.
Page 195: Utility Tab Description
Utility Tab Description The Utility tab allows you to perform printer maintenance or check the settings of the printer. Print Nozzle Check Pattern Prints a nozzle check pattern. Perform this function if printing becomes faint or a specific color fails to print. Print a nozzle check pattern, and check whether the print head is working properly.
Page 196: Related Topics
Custom Settings... Acquire media information from the printer at startup When the printer driver setup window is opened, the media type registered in the printer is automatically applied to Media Type. Apply the previous print settings according to the media type If you change Media Type, the print purpose and quality of the previous print are applied.
Page 197: Device Settings Tab Description
Device Settings Tab Description Many of the tabs in the Properties windows of the printer are controlled by Windows. However, the Device Settings tab is for specifying printer configuration-related settings and is part of the printer driver. The Device Settings tab allows you to specify settings related to the printer unit, as well as administrator settings.
Page 198: Canon Ij Status Monitor Description
Icons and messages are displayed when ink is running low (ink level warning). Canon IJ Status Monitor Overview Canon IJ Status Monitor allows you to check the status of the printer and ink with graphics and messages. You can check the information on the printing document and the printing progress during printing.
Page 199 (the disclosure triangle) to check the remaining amount of paper. Purchase information is displayed in Purchase Paper..Option Menu If you select Enable Status Monitor, when a printer related message is generated the Canon IJ Status Monitor starts. When Enable Status Monitor is selected, following commands are available.
Page 200 This window allows you to download the root certificate, register it to the browser, and disable warning displays. Help Menu When you select this menu item, the Help window for Canon IJ Status Monitor is displayed, and you can check the version and copyright information.
Page 201: Updating The Printer Driver
Updating the Printer Driver Obtaining the Latest Printer Driver Deleting the Unnecessary Printer Driver Before Installing the Printer Driver Installing the Printer Driver...
Page 202: Obtaining The Latest Printer Driver
Obtaining the Latest Printer Driver By updating the printer driver to the latest version of the printer driver, unresolved problems may be solved. You can check the version of the printer driver by clicking the About button on the Utility tab. You can access our website and download the latest printer driver for your model.
Page 203: Deleting The Unnecessary Printer Driver
Deleting the Unnecessary Printer Driver The printer driver which you no longer use can be deleted. When deleting the printer driver, first exit all programs that are running. The procedure to delete the unnecessary printer driver is as follows: 1. Start the uninstaller Select the Control Panel ->...
Page 204: Before Installing The Printer Driver
Before Installing the Printer Driver This section describes the items that you should check before installing the printer driver. You should also refer to this section if the printer driver cannot be installed. Checking the Printer Status • Turn on the printer. Checking the Personal Computer Settings •...
Page 205: Installing The Printer Driver
Installing the Printer Driver You can access our web site through the Internet and download the latest printer driver for your model. The procedure for installing the downloaded printer driver is as follows: 1. Turn on the printer 2. Start the installer Double-click the icon of the downloaded file.
Page 206: Handling Paper
Handling Paper Handling rolls Loading Rolls in the Printer Moving the Roll Holder Support Removing the Roll from the Printer Cutting Roll Paper Cutting Roll Paper after Printing Remove Jammed Roll Paper Remove a Jammed Sheet Loading Sheets or Postcards into the Printer Loading Envelopes or Medicine Envelopes into the Printer Paper Settings Changing the Type of Paper...
Page 207 Printing on Paper Other Than Genuine Paper and feed confirmed Paper by Adding a Media Type Managing Paper Information on Printer Using Media Configuration Tool...
Page 208: Handling Rolls
Handling rolls Loading Rolls in the Printer Moving the Roll Holder Support Removing the Roll from the Printer Cutting Roll Paper Cutting Roll Paper after Printing Remove Jammed Roll Paper Remove a Jammed Sheet...
Page 209: Loading Rolls In The Printer
Loading Rolls in the Printer Follow these steps to load rolls in the printer. Caution • Set the roll on its side on a table or other flat surface so that it does not roll or fall. Rolls are heavy, and •...
Page 210 1. Select paper settings display area on the Home Screen. 2. Select the roll paper area. 3. Select Load roll paper or Replace paper. Important • If paper that will not be used is fed, a message confirming paper replacement is displayed. Follow •...
Page 211 5. Unlock with the lever and open the roll paper feed cover. 6. Check the contents of the message and select OK. 7. If necessary, move the roll holder support to match the width of the roll paper to be loaded. Moving the Roll Holder Support 8.
Page 212 Caution • Do not touch the metal part inside the roll holder when setting the roll holder. The sharp • edges of the metal may cause injury. Important • When loading a roll, be careful to avoid hitting the printer hard with the roll. This may damage •...
Page 213 5. Turn the lock lever (D) of the inserted roll holder toward to lock it. 9. Before setting the roll holder, make sure that the roll holder support is firmly fixed in the position that matches the width of the roll paper.
Page 214 Important • Make sure that the knurled screw on the roll holder support is tightened until it does not turn. • 10. Hold the left and right roll holders (E) and place the roll paper on the slide guide (H) so that the roll holder shafts (F) are in front of the roll holder slots (G).
Page 215 11. Set the shafts (F) of the left and right roll holders in the roll holder slots (G) by sliding them on the slide guides (H). Caution • Do not force the roll holder into the printer with the right and left ends reversed. This may damage •...
Page 216 12. Insert the leading edge of the roll into the feed slot (I) and feed it until you hear a sound or the screen display changes. Important • If the leading edge of the paper is stuck to the roll and difficult to insert into the feed slot, pull out •...
Page 217 After selecting the paper type, paper feeding starts. Important • Do not open the roll paper feed cover after the paper feeding has started. It may cause paper • feeding to fail. • Cut the edge of the roll using the Set cut length function if the edge is creased or soiled. •...
Page 218: Moving The Roll Holder Support
Moving the Roll Holder Support To load roll paper of different widths, move the roll holder support as described below. 1. Loosen the knurled screw (A) securing the roll holder support by turning it counterclockwise. 2. Move the roll holder support according to the width of the roll paper to be set. Important •...
Page 219 Important • Tighten knurled screw finger-tight until it stops turning. Do not use a screwdriver or similar tool to • tighten the screw too tightly. Note • After moving the roll holder support, continue loading the roll paper. • Loading Rolls in the Printer...
Page 220: Removing The Roll From The Printer
Removing the Roll from the Printer Remove rolls from the printer as follows. 1. Select paper settings display area on the Home Screen. 2. Select the roll paper area. 3. Select Remove paper. 4. Select Yes. The roll is rewound. Important •...
Page 221 Important • You cannot remove the roll paper when the top feed is open. Remove any paper loaded in the top • feed and close the top feed. 6. Unlock with the lever and open the roll paper feed cover. 7.
Page 222 2. Remove the unlocked roll holder from the roll paper. Caution • Do not touch the metal part inside the roll holder when removing the roll holder. The sharp • edges of the metal may cause injury.
Page 223 3. Turn the lock lever (C) on the right roll holder toward to unlock. 4. Remove the unlocked roll holder from the roll paper. Important • Store the roll in the original bag or box, away from high temperature, humidity, and direct •...
Page 224 Note • To load new roll paper in the printer at this point, see • "Loading Rolls in the Printer."...
Page 225: Cutting Roll Paper
Cutting Roll Paper After feeding of the roll paper, you can feed the roll paper by a specified length and cut it. (Set cut length) 1. Select paper settings display area on the Home Screen. 2. Select the roll paper area. 3.
Page 226: Cutting Roll Paper After Printing
Cutting Roll Paper after Printing How rolls are cut after ejection varies depending on printer settings. Specifying the Cutting Method for Rolls Eject cut (when the paper surface is being scratched / to wait for ink to dry) Important • When cutting wide printed documents after ejection, have two people support the documents. If the •...
Page 227: Loading Sheets Or Postcards Into The Printer
Loading Sheets or Postcards into the Printer Load sheets or postcards in the top feed. When printing on postcards, check the contents of "Precautions when printing on postcards" before loading postcards. Also, load envelopes and medicine envelopes in the top feed. Loading Envelopes or Medicine Envelopes into the Printer Important •...
Page 228 3. Open the top feed and then pull it upwards. Note • When loading the long paper, depending on the weight of the paper, the leading edge may lift up, • causing printing to become misaligned. To prevent the leading edge of the paper from lifting up, hold the portion of the paper protruding from the tray with your hands, and so on.
Page 229 5. Load the sheets in portrait orientation with the print side facing up. After loading the paper, the paper setting confirmation screen for the top feed appears on the touch screen. Important • Always load paper (except return postcard) in the portrait orientation. Loading paper in the •...
Page 230 6. Slide the left and right paper guides to align with both sides of the sheets. Important • Do not slide the paper guides too hard against the paper. The paper may not be fed properly. • • Do not load sheets of paper higher than the load limit mark (B). •...
Page 231 Important • There are many types of paper available, each best suited to a particular printing use. Each media • type has specific preset settings (how ink is used and sprayed, distance from nozzles, etc.), that allow you to print to that type with optimal image quality. The wrong paper settings may cause poor printout color quality or scratches on the printed surface.
Page 232 Printing on Postcards (Windows) Printing on Postcards (macOS) • When holding the postcard, hold it by the edges as much as possible, and avoid touching the printed • surface until the ink dries.
Page 233: Loading Envelopes Or Medicine Envelopes Into The Printer
Loading Envelopes or Medicine Envelopes into the Printer Load envelopes or medicine envelopes into the printer. The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • Before loading paper, check that the paper is compatible with the printer. •...
Page 234 Important • The envelopes may jam in the printer if they are not flat or the edges are not aligned. Make sure • that no curl or puff exceeds 0.12 in. (3 mm). • For envelopes or medicine envelopes smaller than A4 size, load them one by one. •...
Page 235 5. Load the paper in portrait orientation with the print side facing up. After loading the paper, the paper setting confirmation screen for the top feed appears on the touch screen. • Envelopes with short side open • Load the envelope without folding its flap in portrait orientation with the address side facing up. •...
Page 236 6. Slide the left and right paper guides to align with both sides of the paper. Important • Do not slide the paper guides too hard against the paper. The paper may not be fed properly. • 7. If the page size and type displayed on the touch screen match size and type of the paper loaded in the top feed, select Yes.
Page 237 allow you to print to that type with optimal image quality. The wrong paper settings may cause poor printout color quality or scratches on the printed surface. • For details on media types that you can select, see "Paper Information List". •...
Page 238: Paper Settings
Paper Settings Changing the Type of Paper Specifying the Cutting Method for Rolls Cutting the Leading Edge of Roll Paper Automatically Reducing Dust from Cutting Rolls Specifying the Ink Drying Time Setting the Upper and Lower Margins on Roll Paper Setting the Minimal Margin Amount When Performing the Minimal Margin Printing...
Page 239: Changing The Type Of Paper
Changing the Type of Paper Follow these steps to change the type of paper specified on the printer after you have loaded paper. Note • If you want to continue using the same type of roll paper, set Keep roll paper type to Enable. The •...
Page 240 4. Select Type. 5. Select media type of roll paper loaded in printer. Important • Be sure to select the correct paper type. If this setting does not match the loaded paper, it may • cause feed errors and affect printing quality. Note •...
Page 241: Specifying The Cutting Method For Rolls
Specifying the Cutting Method for Rolls important • Eject cut, printing does not resume after a series of jobs have been printed continuously until the roll is • cut. • Eject cut is the preset selection in Cutting mode for some types of paper. For this paper, we •...
Page 242 After printing, select Cut paper and cut the roll paper on the cutter blade. Cutting Roll Paper after Printing...
Page 243: Cutting The Leading Edge Of Roll Paper Automatically
Cutting the Leading Edge of Roll Paper Automatically If the leading edge of the paper is cut crooked or is not cut straight when roll paper is loaded, it will not print correctly. If this happens, you can cut the leading edge of the paper straight when loading a paper roll by using Trim edge first in the operation panel menu.
Page 244 6. Select Trim edge first. 7. Select a setting from the menu. This setting takes effect the next time you load a roll.
Page 245: Reducing Dust From Cutting Rolls
Reducing Dust from Cutting Rolls If the paper tends to generate dust when cut, such as with Backlit Film, you can reduce flying dust by setting Cut-dust reduction to ON from the operation panel menu, which will coat the leading and trailing edges of the printed document with ink.
Page 246 6. Select Cut-dust reduction. 7. Select ON.
Page 247: Specifying The Ink Drying Time
Specifying the Ink Drying Time When you are using paper that takes longer for ink to adhere, ink may be transferred onto the paper surface during ejection, soiling it. In that case, you may be able to improve the condition by setting the time to wait for the ink to dry after printing.
Page 248 6. Select Pause between scans or Pause between pages. Pause between scans Specify the waiting time between printing one scan and printing the next one. You can set the drying waiting time and the target area where the waiting time occurs. Pause between pages Specify the waiting time between printing one page and ejecting the paper.
Page 249: Setting The Upper And Lower Margins On Roll Paper
Setting the Upper and Lower Margins on Roll Paper Perform the setting of the upper and lower margins when printing on roll paper. Setting a large margin may improve the image quality of the printed document. Important • In the printer driver, you can set the margins from Roll Paper Safety Margin in the Paper Detailed •...
Page 250: Printer Settings
Important • When using Prioritize paper size, Roll paper lead edge/end margin may result in part of the image • being lost. Prepare your print data to match the printable area. 1. Select (Setup) on the HOME screen. 2. Select Printer settings.
Page 251 4. Select Advanced paper settings. 5. Select the paper type for which you want to change the setting. 6. Select Roll paper lead edge/end margin. 7. Select the margin length you want to set or Auto.
Page 252: Setting The Minimal Margin Amount When Performing The Minimal Margin Printing
Setting the Minimal Margin Amount When Performing the Minimal Margin Printing When performing the minimal margin printing, the margin width may not be uniform on the left and right sides of the paper. Widening the margins at the narrow ends may improve the problem. Important •...
Page 253 Note • This product supports the minimal margin printing. Depending on the application you use to print, this • may be displayed as borderless printing. Set the Amount of the Minimal Margin 1. Select (Setup) on the HOME screen. 2. Select Printer settings.
Page 254 Note • The larger the set adjustment value, the wider the left and right margins. The adjustment value • can be set in the range of 0 mm to 0.7 mm in 0.1 mm increments. • After setting, we recommend to perform the minimal margin printing to check the margin status. •...
Page 255: Information About Paper
Information about Paper Paper Sizes Usable Paper Paper Information List Updating paper information Using Paper Other Than Genuine Paper and feed confirmed Paper Printing on Paper Other Than Genuine Paper and feed confirmed Paper Using Existing Settings Printing on Paper Other Than Genuine Paper and feed confirmed Paper by Adding a Media Type Managing Paper Information on Printer Using Media Configuration Tool...
Page 256: Paper Sizes
Paper Sizes Rolls Rolls that meet the following conditions are supported. • Outer diameter: within 4.4 in. (110 mm) • • Inner diameter of paper core: 2 inches • • Printing side out • Roll Paper Width (*1, *2) 24 in Roll : 24.00 in. (609.6 mm) A1 Roll : 23.39 in.
Page 257 Note • For details on non-standard sizes, see • "Setting Paper Dimensions (Custom Size)" (Windows) or "Setting Paper Dimensions (Custom Size)" (macOS). • The minimal margin printing cannot be performed for the sheets, postcards, envelopes and medicine • envelopes.
Page 258: Usable Paper
Usable Paper For information on the types of paper that can be used and detailed information on each paper type, see "Paper Information List". Standard Sizes that can be used in Top Feed Paper Load Limits of Top Feed Unsupported Media Types Standard Sizes that can be used in Top Feed You can use the following page sizes.
Page 259 Note • Page sizes and media types differ depending on the country or region where the paper is sold. For • details on page sizes and media types, access the Canon website. Media Name Top Feed Plain Paper (including recycled paper) *1 A4, Letter: Approx.
Page 260: Unsupported Media Types
KG/4"x6"(10x15), 5"x7"(13x18cm), 8"x10"(20x25cm), L(89x127mm), 2L(127x178mm): 1 sheet Hagaki 1 sheet Ink Jet Hagaki Hagaki K Hagaki.M Hagaki.K Hagaki.R Envelopes Window envelope Medicine Envelopes A4: 10 sheets A5, A6, B5, B6: 1 sheet *1 Normal feeding at maximum capacity may not be possible with some types of paper, or under very high or low temperature or humidity.
Page 261: Updating Paper Information
• If you are using the Media Configuration Tool, the new Media Information File is downloaded • automatically when released on the Canon website. A computer connected to the Internet is required to download the Media Information File. • Even if you are not using the printer driver, you should install the Media Configuration Tool in order to •...
Page 262: Using Paper Other Than Genuine Paper And Feed Confirmed Paper
Using Paper Other Than Genuine Paper and feed confirmed Paper When using this printer to print on paper other than genuine Canon paper and feed confirmed paper, use paper that meets the following conditions. • Paper where the size is described in •...
Page 263: Printing On Paper Other Than Genuine Paper And Feed Confirmed Paper Using Existing Settings
Printing on Paper Other Than Genuine Paper and feed confirmed Paper Using Existing Settings You can easily print on paper other than genuine Canon paper and feed confirmed paper without making complicated settings by selecting the existing settings provided in the operation panel and printer driver depending on the media type you are using.
Page 264 suitable for the paper you are using. For details, see "Printing on Paper Other Than Genuine Paper and feed confirmed Paper by Adding a Media Type."...
Page 265: Printing On Paper Other Than Genuine Paper And Feed Confirmed Paper By Adding A Media Type
Media Configuration Tool provides a function for adding custom paper for better print quality and improved paper feed properties when printing on paper other than Canon genuine paper/feed confirmed paper than when printing with general-purpose settings. You can use this function to configure settings such as the amount of ink used and the height of the print head according to the characteristics of the paper being used, and thereby realize higher print quality.
Page 266: Settings
Settings Changing Settings from Operation Panel Home Screen Menu Composition Menu Structure Setting Items on Operation Panel Setting Administrator Password on Operation Panel Checking the Total Number of Uses of Printer Changing Printer's Setting Using Web Browser Start up Remote UI Changeable Setting Items Using Remote UI Setting Passwords Using Remote UI Registering Printer's Root Certificate to Web Browser for SSL Communication...
Page 267: Changing Settings From Operation Panel
Changing Settings from Operation Panel Home Screen Menu Composition Menu Structure Setting Items on Operation Panel Setting Administrator Password on Operation Panel Checking the Total Number of Uses of Printer...
Page 268: Home Screen Menu Composition
Home Screen Menu Composition After the printer starts up, the HOME screen appears on the touch screen. From the HOME screen, you can check the printer status and select the maintenance, paper operations, settings, and other menus. Basic Touch Screen Operations A: Paper Setting Display Area Displays information on loaded paper.
Page 269: Basic Touch Screen Operations
Wi-Fi is enabled but the printer is not connected to the wireless router. Wired LAN is enabled. Wireless Direct is enabled. Wi-Fi and Wired LAN are disabled. D: Wireless connect Select to connect the printer to a smartphone/tablet over Wi-Fi through Easy wireless connect. Select this button to display a confirmation screen for starting a connection.
Page 270 Touch Gently touch with your fingertip. To go (or return) to a menu or list, touch the directional mark. Flick Drag and release your finger up, down, left, or right. Use this to quickly scroll through a menu or list. Drag Move your finger up, down, left, or right while gently keeping it in contact with the touch screen.
Page 272: Menu Structure
Menu Structure The * on the right side of an item indicates the default value. Values may vary depending on your model and firmware version. • Paper information • This menu is displayed by selecting paper information area. Roll paper settings Load roll paper / Replace paper Set cut length Remove paper...
Page 273 iPhone/iPad Android device Others Enable/disable Wireless Direct ON / OFF Change network name (SSID) Auto update Yes / No Change password Change manually Auto update Yes / No Connection request confirmation ON / OFF 2.4GHz/5GHz Switch 2.4GHz / 5GHz Wired LAN See settings Enable/disable Wired LAN Enable / Disable...
Page 274 1 minute / 2 minutes / ... / 59 minutes / 60 minutes Use of Remote UI Restrict / Do not restrict* Password policy settings Minimum length settings 1 character / 2 characters / ... / 8 characters* / ... / 31 characters / 32 characters Prohibit 3 repeated characters Prohibit / Allow* Require uppercase character...
Page 275 Roll paper +3.0 / +2.9 / ... / +0.1 / 0.0* / -0.1 / ... / -2.9 / -3.0 Top feed +3.0 / +2.9 / ... / +0.1 / 0.0* / -0.1 / ... / -2.9 / -3.0 Cleaner Lines/Text Enable* / Disable IPP print settings Print quality settings...
Page 276 Auto power off Never / 240 min. / 120 min. / 60 min. / 30 min. / 15 min. Auto power on ON / OFF* LAN settings * The lower items of this menu are the same as the lower items of LAN settings displayed by selecting Network icon.
Page 277 Proxy server setup Use / Do not use* Administrator password settings Change administrator password Remove administrator password Reset settings Web service setup only LAN settings only Settings only Reset paper settings for all paper Reset all Security policy only Maintenance Nozzle Check Roll paper Top feed...
Page 278 DNS server setup Auto setup* / Manual setup Proxy server setup Use / Do not use* Web service inquiry Print from Canon server Auto power off Never / 240 min. / 120 min. / 60 min. / 30 min. / 15 min.
Page 279 Auto power on ON / OFF* • Information • This menu is displayed by selecting Information icon. Quick guide Loading paper Refilling ink tanks Using from a smartphone Using smartphone apps Using Cloud applications Learn more about your printer Displaying the manual Estimated ink levels Current estimated ink levels How to set...
Page 280 Other problems Job management Display job history Restrict job history access Usage stats Roll paper used area Total sheets used on the device...
Page 281: Advanced (Paper Settings)
Advanced (Paper settings) This menu is displayed by selecting the Setup icon and then selecting Printer settings > Paper-related settings > Advanced paper settings. Advanced paper settings Paper thickness (head height) Auto / High / Standard Skew detection accuracy Standard / Loose / OFF Cutting mode Automatic cut / Eject cut Cut speed...
Page 282 0.0 / +0.1 / ... / +0.6 / +0.7 Detect paper width Enable / Disable Paper core outer diameter Paper thickness Reset paper settings by paper...
Page 283: Advanced (Lan Settings)
Advanced (LAN settings) This is displayed when you select the network icon on the HOME screen and select Advanced. The * on the right side of an item indicates the default value. Advanced Set printer name TCP/IP settings IPv4 IP address Auto setup* / Manual setup DNS server Auto setup* / Manual setup...
Page 284 IPP settings Enable* / Disable Wi-Fi DRX settings Enable* / Disable Wired LAN DRX settings Enable* / Disable Easy wireless connect Auto start: ON / Auto start: OFF...
Page 285: Setting Items On Operation Panel
Setting Items on Operation Panel Note • The administrator password is required to change some setting items if it is enabled for changing • settings using the operation panel. Setting Administrator Password on Operation Panel (Network) (Setup) • Printer settings •...
Page 286 (Information) • • System information • • Job management • Usage stats • Checking the Total Number of Uses of Printer...
Page 287: Security Settings
Security settings This item is displayed when you select Printer settings from (Setup) on the HOME screen. Important • The administrator password is required to change the settings if it is enabled to change the settings on • the operation panel using the administrator password. •...
Page 288: Print Settings
Print settings This item is displayed when you select Printer settings from (Setup) on the HOME screen. • Prevent paper abrasion • Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower print quality. •...
Page 289: Power Control
Power control This item is displayed when you select Printer settings from (Setup) on the HOME screen. This setting allows you to turn on/off the printer automatically to save electricity. Important • The administrator password is required to change the settings if it is enabled to change the settings on •...
Page 290: Paper-Related Settings
Paper-related settings This item is displayed when you select Printer settings from (Setup) on the HOME screen. • Keep roll paper type • Select Enable to continue using the same type of roll paper. • Manage remaining roll amount • Selects the method to manage remaining roll amount and that to display warning when the roll is running short.
Page 291 ◦ Cut-dust reduction ◦ Roll paper tension (printing) ◦ Roll paper tension (feeding) ◦ Pause between scans ◦ Pause between pages ◦ Roll paper lead edge/end margin ◦ Roll paper top/bottom margins ◦ Roll paper minimal margin amount ◦ Detect paper width ◦...
Page 292: Lan Settings
LAN settings This item is displayed by selecting Network icon. Important • The administrator password is required to change the settings if it is enabled to change the settings on • the operation panel using the administrator password. Wi-Fi Wireless Direct Wired LAN Advanced Wi-Fi...
Page 293 IPv6 stateless address 3 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX IPv6 stateless prefix length 3 IPv6 stateless address 4 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX IPv6 stateless prefix length 4 IPv6 default gateway 1 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX IPv6 default gateway 2 XXXX: XXXX: XXXX: XXXX:...
Page 294: Wireless Direct
Wireless Direct • See settings • The network settings information of the printer appears when it is connected by the wireless direct. (Some setting items are not displayed depending on the printer settings.) Note • To show or hide the password, select Show password/Hide password in the Wireless Direct •...
Page 295: Wired Lan
• Connection request confirmation • Selecting ON displays the confirmation screen when a Wi-Fi Direct compatible device is connecting the printer. • 2.4GHz/5GHz Switch • Sets the frequency to use. Wired LAN • See settings • The network settings information of the printer appears when it is connected by wired LAN. (Some setting items are not displayed depending on the printer settings.) Items Setting...
Page 296 IPv6 default gateway 4 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX MAC address (Wired LAN) XX:XX:XX:XX:XX:XX Printer name XXXXXXXXXXXXXXX Bonjour service name XXXXXXXXXXXX XXXXXXXXXXXX XXXXXXXXXXXX XXXXXXXXXXXX ("XX" represents alphanumeric characters.) • Enable/disable Wired LAN • Enables/disables wired LAN. Advanced •...
Page 297 ◦ Service name ◦ Specifies the Bonjour service name. Note • You cannot use the same service name as that already used for other LAN connected • devices. • LPD settings • Enables/disables the LPD setting. • RAW settings • Enables/disables RAW printing.
Page 298: Other Printer Settings
Other printer settings This item is displayed when you select Printer settings from (Setup) on the HOME screen. Important • The administrator password is required to change the settings if it is enabled to change the settings on • the operation panel using the administrator password. •...
Page 299 Selects the alarm volume. • Time zone • Specifies the time zone according to a country or region you live in. Specifying the time zone to the printer allows you to display the correct time an e-mail was sent from the main unit on your mail software.
Page 300: Language Selection
Language selection This item is displayed when you select Printer settings from (Setup) on the HOME screen. Changes the language for the messages and menus on the touch screen. Important • The administrator password is required to change the settings if it is enabled to change the settings on •...
Page 301: Firmware Update
Firmware update This item is displayed when you select Printer settings from (Setup) on the HOME screen. You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen, a DNS server and a proxy server. Important •...
Page 302: Reset Settings
Reset settings This item is displayed when you select Printer settings from (Setup) on the HOME screen. You can set the settings back to the default. Important • The administrator password is required to change the settings if it is enabled to change the settings on •...
Page 303 Set Up/Manage Security Note • User mode settings restricted by the security policy will not be changed. (Feature settings will not • be returned to the settings prior to security restrictions under the security policy.)
Page 304: Maintenance
Maintenance This item is displayed when you select (Setup) on the HOME screen. • Nozzle Check • Prints out the nozzle check pattern. Checking for Nozzle Clogging • Cleaning • Select this to clean the print head. Cleaning the Print Head •...
Page 305 ◦ Adjust print quality ◦ Select this mode when the printed documents have horizontal streaks of different colors. Automatically Adjusting Different Colored Horizontal Streaks Manually Adjusting Different Colored Horizontal Streaks ◦ Adjust feed length ◦ Select this mode when you want to print ruled lines in CAD drawings to their exact lengths. Adjusting Line Length •...
Page 306: Web Service Setup
Registers/Deletes the printer to/from Canon Cloud Printing Center. ◦ Check Web service setup ◦ Make sure whether the printer is registered to Canon Cloud Printing Center. • Issue registration code • In order to link the web service and printer, obtain the registration code from the service origin.
Page 307: Eco
This item is displayed when you select (Setup) on the HOME screen. This setting allows you to turn on/off the printer automatically to save electricity. Important • The administrator password is required to change the settings if it is enabled to change the settings on •...
Page 308: System Information
System information This item is displayed when you select (Information) on the HOME screen. • Current version • Displays the current firmware version. • Printer name • Displays the printer name currently specified. • Serial number • Displays the printer serial number. •...
Page 309: Job Management
Job management This item is displayed when you select (Information) on the HOME screen. Important • In order to use this menu, the setting that uses the administrator password to change settings on the • operation panel needs to be enabled. •...
Page 310: Setting Administrator Password On Operation Panel
Setting Administrator Password on Operation Panel The administrator password can be set or canceled. Specifying the administrator password requires you to enter the password to use the items or change the settings below. • Security settings • LAN settings • Other printer settings •...
Page 311 Single-byte alphanumeric characters, spaces, umlaut characters, and the following symbols are available. - ! @ # $ % ^ & * _ ; : , . / ` = + ' " ( ) { } [ ] < > | Set the password according to the password policy.
Page 312: Checking The Total Number Of Uses Of Printer
Checking the Total Number of Uses of Printer You can get information on printer usage, such as the number of sheets printed. 1. Select (Information) on the HOME screen. 2. Select Usage stats. 3. Select item to check. Roll paper used area Displays the total area of roll paper used by this product.
Page 313: Changing Printer's Setting Using Web Browser
Changing Printer's Setting Using Web Browser Start up Remote UI Changeable Setting Items Using Remote UI Setting Passwords Using Remote UI Registering Printer's Root Certificate to Web Browser for SSL Communication Registering Printer's Root Certificate to Local Computer for SSL Communication Generating Server Certificate Setting Mail Server Receiving Printer Status by E-mail...
Page 314: Start Up Remote Ui
Start up Remote UI You can check the printer status and change the printer settings using the web browser on your smartphone, tablet, or computer. To check the printer status and to change the printer settings, display "Remote UI" on the web browser. Note •...
Page 315 3. Select See settings. 4. Check IPv4 address. 2. Open web browser on your smartphone, tablet, or computer and enter IP address. Enter as following in the URL field of the web browser. http://XXX.XX.X.XXX Enter the IP address of the printer in "XXX.XX.X.XXX". Note •...
Page 316: Enter Password
After choosing a mode and selecting Log in, the password authentication screen of each mode appears. 4. Enter password. When the password authentication is complete, the menus that can be utilized are displayed on the web browser. Important • The password is set at the time of purchase. The password is the printer serial number. The •...
Page 317: Changeable Setting Items Using Remote Ui
Changeable Setting Items Using Remote UI Note • The item which can be used is different in administrator mode or in standard user mode. • Printer status This function displays printer information such as the remaining ink amount, the status, and detailed error information.
Page 318 Records of use Get information on printer usage. System info and LAN settings • Confirm system information • LAN settings Firmware update You can update the firmware of the printer, check the firmware version, or perform settings of a DNS server and a proxy server.
Page 319: Security
Security • Administrator password setting • Setting Passwords Using Remote UI • Standard user mode settings • Select Enable/Disable for the standard user mode. • TLS server settings • Make settings related to certificates for encrypted communication. Advanced TLS settings enables you to specify the range of TLS versions to be used, the algorithm to be used, and so on.
Page 320 Set Up/Manage Security • Encryption settings • Performs settings related to encryption. • Password policy settings • Sets the minimum number of characters and combinations of characters that can be set for the printer passwords such as the administrator password. •...
Page 321: Lan Settings
LAN settings • Wi-Fi • Enables/Disables Wi-Fi. • Wireless Direct • Enables/Disables Wireless Direct. • Wired LAN • Enables/Disables Wired LAN. • Confirm LAN settings • The LAN setting information is displayed. • Advanced setup • ◦ Set printer name ◦...
Page 322 • To use CHMP for encrypted communication, you need to register the printer's root certificate to • your computer. Registering Printer's Root Certificate to Local Computer for SSL Communication • CHMP is a Canon proprietary protocol. • ◦ DRX settings ◦...
Page 323: Setting Passwords Using Remote Ui
Setting Passwords Using Remote UI Each of passwords for administrator and standard user can be set. When logging on with password for administrator, all settings can be changed. When logging on with password for standard user, some of the settings can be changed. Setting Administrator Password Setting Standard User Password Note...
Page 324 The allowed characters are single-byte alphanumeric characters, blank space, umlaut characters, and the below characters. - ! @ # $ % ^ & * _ ; : , . / ` = + ' " ( ) { } [ ] < > | Set the password according to the password policy.
Page 325: Registering Printer's Root Certificate To Web Browser For Ssl Communication
Registering Printer's Root Certificate to Web Browser for SSL Communication If the printer's root certificate has not been registered to the web browser, a message to warn you that the secure connection is not guaranteed may appear. When you display Remote UI for the first time on your smartphone, tablet, or computer, download the root certificate, and then register it to the web browser.
Page 326 Select Certificate Store screen is displayed. 8. Select Trusted Root Certification Authorities and OK. 9. Select Next on Certificate Import Wizard screen. 10. If Completing the Certificate Import Wizard appears, select Finish. Security Warning screen is displayed. 11. Make sure that thumbprint on Security Warning screen matches printer's thumbprint. To display the printer's root certificate thumbprint in Root cert.
Page 327 6. If fingerprint of certificate detail information matches printer's thumbprint, display information on certificate from the menu or by double-clicking the certificate, and select Always Trust on Trust. The root certificate registration is completed. Note • If a password is set on your device, entering a password may be required. For Chrome on Android 1.
Page 328 4. If thumbprint of certificate information screen matches printer's thumbprint, select OK. The root certificate registration is completed. If the message to warn you that the secure connection is not guaranteed appears when you select Log in on Remote UI after registering the root certificate, restart the web browser. The message will not appear on the web browser.
Page 329: Registering Printer's Root Certificate To Local Computer For Ssl Communication
Registering Printer's Root Certificate to Local Computer for SSL Communication To use Device Management Console or Accounting Manager, etc. when you connect the printer to a computer using SSL encrypted communication, you need to register (import) the printer's root certificate to your computer.
Page 330 1. Select Local Machine on the startup screen of Certificate Import Wizard. 2. Select Next. 3. Select Yes on the displayed screen. The Certificate Store screen appears. 7. Select Place all certificates in the following store. 8. Select Trusted Root Certificate Authorities. 1.
Page 331 Creating Certificate Snap-in 1. Start up Microsoft Management Console. Enter MMC on Search programs and files in the Start menu and press the Enter key. 2. Select Yes on displayed screen. 3. Select Add/Remove Snap-in from File menu. The Add or Remove Snap-ins screen appears. 4.
Page 332 Open the Printing preferences, and select Status Monitor... on Main. 2. Download a certificate. Select Download Security Certificate from the Remote UI menu. 3. Select Download. 4. Select Save. Importing Certificate 1. Open Certificate Import Wizard. 1. On the left window, open Trusted Root Certificate from Certificate on Console Root. 2.
Page 333 2. Check registered certificate. Make sure the imported certificate name is displayed on the list. Note • Make sure you can see the registered certificate from Current user by creating the Current user snap-in. Note • When you finish Microsoft Management Console, a message asking you whether to save the console setting.
Page 334 Make sure the fingerprint of certificate shown on Details corresponds with the root certificate thumbprint of the printer. To display the printer's root certificate thumbprint in Root cert. thumbprint (SHA-1) or Root cert. thumbprint (SHA-256), select (Information) on the HOME screen of the operation panel, and then select System information.
Page 335: Generating Server Certificate
Generating Server Certificate When you use SSL connection via IPv6 network, you need to generate an IPv6 server certificate using the printer. Generate the server certificate from Remote UI. Follow the procedure below. Checking Printer's IP Address Generating Server Certificate Checking Generated Server Certificate Important •...
Page 336 Generating Server Certificate 1. Start up Remote UI. Start up Remote UI 2. Select Security. 3. Select TLS server settings. 4. Select Generate key and certificate. 5. Select Generate self-signed cert. 6. Specify each setting item. • Key algorithm • Specify the signature algorithm and key information.
Page 337 Checking Generated Server Certificate 1. Select Security on Remote UI. 2. Select TLS server settings. 3. Select Check key and certificate. Make sure the issuer of the root certificate is displayed on Issued by, and the value you entered is displayed on Common name on Subject.
Page 338: Setting Mail Server
Setting Mail Server To use mail function, specify the mail server settings. Note • If you did not specify the time zone setting using the printer's operation panel, a message to inform you • that the correct time may not be reflected on the sent e-mail appears. We recommend that you set the time zone setting using the printer's operation panel.
Page 339 ▪ Outgoing password ▪ Enter the password for sending to perform the authentication. ◦ POP before SMTP ◦ Select if you send e-mail with POP before SMTP authentication. Next, you can specify the following settings. ▪ Incoming mail server (POP3) ▪...
Page 340: Receiving Printer Status By E-Mail
Receiving Printer Status by E-mail You receive the printer status information such as the remaining ink level and the error from the printer. Note • Specify the mail server settings in advance. • Setting Mail Server • If you did not specify the date and time setting using the printer's operation panel, the date and time •...
Page 341 2. Specify interval of resending. 3. Select OK. The resending setting is completed.
Page 342: Network Setting
Network Setting Printer Connection Methods Wi-Fi Connection Wireless Direct Connection Wired Connection USB Connection Another Printer Found with Same Name Printing Network Settings Countermeasures against Unauthorized Access Network Status and Troubleshooting Checking Printer Connection Status Using Wi-Fi Connection Assistant Sharing the Printer on a Network (Windows) Setting Up a Shared Printer Restrictions on Printer Sharing Sharing the Printer on a Network (macOS)
Page 343: Printer Connection Methods
Printer Connection Methods 4 connection methods are available on the printer. • • Wi-Fi Connection • • Wireless Direct Connection • • Wired Connection • • USB Connection The printer cannot use a wired LAN connection simultaneously with a Wi-Fi or wireless direct connection. When connecting another device while the devices are already connected to the printer, connect using a method other than the above.
Page 344 Restrictions Important • If you connect a device connected to the Internet via a wireless router to the printer that is in the wireless direct, the connection between the device and wireless router will be disabled. In that case, the connection of the device may switch to a mobile data connection automatically depending on your device.
Page 345: Wi-Fi Connection
Wi-Fi Connection Follow the procedure below to setup a printer. Note • Refer to the following notes when connecting to Wi-Fi. Notes on Wi-Fi Connection 1. Make sure printer is turned on before starting wireless connection setup. If the power is on, the ON lamp will be lit. Important •...
Page 346 Depending on the current LAN status, the icon displayed on the button may differ. Home Screen Menu Composition 4. Select Wi-Fi. 5. Select Wi-Fi setup. 6. Select a connection method below. Easy wireless connect Set wireless router information to the printer directly from a device (such as a computer), without operating the wireless router Easy wireless connect may take some time.
Page 347 Manual connect Connect to wireless router using a password Connect to a WPS-compatible wireless router WPS (PIN Code) Connection A wireless connection can also be set up by using the WPS PIN code method...
Page 348: Wps Connection
WPS Connection 1. Select WPS (Push button method). 2. Select OK. 3. Press and hold the WPS button on the wireless router. Note • For more on pressing the WPS button, see the wireless router manual. 4. Select OK on the printer within 2 minutes. 5.
Page 349 6. Press the HOME button. The network connection setup is now complete. Once connection is complete, appears on the screen. If performing setup with software, return to the software and proceed with the installation. Windows Click ) on the taskbar at the bottom of the screen, follow the on-screen instructions to proceed with setup.
Page 350: Wps (Pin Code) Connection
WPS (PIN Code) Connection 1. Select Other connection types. 2. Select WPS (PIN code method). 3. Follow the on-screen instructions on a computer to set a PIN code on the wireless router. 4. When the screen on the below appears, select OK.
Page 351 5. Press the HOME button. The network connection setup is now complete. Once connection is complete, appears on the screen. If performing setup with software, return to the software and proceed with the installation. Windows Click ) on the taskbar at the bottom of the screen, follow the on-screen instructions to proceed with setup.
Page 352: Manual Connect
Manual connect 1. Select Manual connect. 2. Select your wireless router. If you select a Wi-Fi router name, proceed to step 8 and continue with the settings. If you select "Directly enter the wireless router name", proceed to step 3 and continue with the settings.
Page 353 If you don't know your wireless router name, see the wireless router manual or contact its manufacturer. 5. Select OK. 6. Make sure the wireless router name (SSID) is correct. 7. Select OK. 8. The screen below will appear. If "Connected to the wireless router." appears, the network does not require a password. Continue from step 13.
Page 354 9. Select the input area. 10. Enter the password. Text entry is case-sensitive. If you don't know the password for your wireless router, see the wireless router manual or contact its manufacturer. 11. Select OK. 12. Select OK.
Page 355 13. When the screen on the below appears, select OK. 14. Press the HOME button. The network connection setup is now complete. Once connection is complete, appears on the screen. If performing setup with software, return to the software and proceed with the installation. Windows Click ) on the...
Page 356: Easy Wireless Connect
Easy wireless connect 1. Select Easy wireless connect. 2. Select Start. 3. When the printer preparation is complete, the screen below appears. 4. Return to the application software and proceed with the setup. Windows Click ) on the taskbar at the bottom of the screen, follow the on-screen instructions to proceed with setup.
Page 357 macOS Click on the Dock at the bottom of the screen, and follow the on- screen instructions to proceed with setup.
Page 358: Wireless Direct Connection
Wireless Direct Connection You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • • Direct wireless connection (connecting devices directly without a wireless router) •...
Page 359 5. Select iPhone/iPad to connect with an iPhone/iPad, Android device to connect with an Android device, and Others to connect with other device. • iPhone/iPad • 1. Select QR Code. 2. Scan the displayed QR code with the iPhone/iPad standard camera app or smartphone/ tablet app The iPhone/iPad is connected to the printer.
Page 360 3. Enter Password on smartphone/tablet/computer. The smartphone/tablet/computer is connected to the printer. Note • If the printer is set to display a confirmation screen in Connection request • confirmation of Changing Wireless Direct Setting, when the wireless direct compatible device connects to the printer, a confirmation screen asking for permission to connect is displayed on the printer operation panel.
Page 361 3. Select a setting item. Scroll down if necessary. • See settings • The setting values for using the printer with Wireless Direct are displayed. • Change network name (SSID) • Change the identifier (SSID) for Wireless Direct. The identifier (SSID) is the printer's name (device name) displayed on a Wi-Fi Direct compatible device.
Page 362 Change the confirmation screen setting when a Wi-Fi Direct compatible device is connecting to the printer. If you want the printer to display the screen to inform you a Wi-Fi Direct compatible device is connecting to the printer, select ON. Important •...
Page 363: Wired Connection
Wired Connection Follow the procedure below to setup a printer. Note • Refer to the following for notes when connecting to a wired LAN. • Notes on Wired Connection 1. Make sure printer is turned on before starting wired connection setup. If the power is on, the ON lamp will be lit.
Page 364 5. On the HOME screen, select the Network icon. Depending on the current LAN status, the icon displayed on the button may differ. Home Screen Menu Composition 6. Select Wired LAN. 7. Select Enable/disable Wired LAN.
Page 365 8. Select Enable. 9. Press the HOME button. The network connection setup is now complete. Once connection is complete, appears on the screen. If performing setup with software, return to the software and proceed with the installation. Windows Click ) on the taskbar at the bottom of the screen, follow the on-screen instructions to proceed with setup.
Page 366: Usb Connection
USB Connection Connect the printer to a computer using a USB cable. What Is USB Cable? In USB connection, the printer is connected one-on-one to the computer. If your computer is connected to LAN, you can use the printer with other devices by enabling the sharing setting on your computer.
Page 367: Another Printer Found With Same Name
Another Printer Found with Same Name When the printer is found during setup, other printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. Check the printer's MAC address or serial to select the correct printer from the results. Note •...
Page 368: Printing Network Settings
Printing Network Settings Use the operation panel to print the printer's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. Items to Prepare At least 10 sheets of unused A4 size plain paper 1.
Page 369: Countermeasures Against Unauthorized Access
Countermeasures against Unauthorized Access This section describes countermeasures against an unauthorized access to the printer from outside. When you use the printer via a network or you are an administrator, we recommend you read this section before using the printer. Four countermeasures below can be helpful against an unauthorized access.
Page 370 Restrict Communication Using Firewall or Wi-Fi Router Firewall is a system which prevents an unauthorized access from an external network user to protect an inhouse network against attack or intrusion. Firewall enables your network to be protected against an unauthorized access by restricting a communication from the specific external IP address which seems to have a risk.
Page 371: Network Status And Troubleshooting
Network Status and Troubleshooting Check the network status referring to LAN setting information on the touch screen. Printing Network Settings Network Status What to Do Connected normally. 1. If you are unable to print, check the items below: If you are unable to •...
Page 372 • The security key specified for the wireless router may not match that you entered. • The security key is case-sensitive. Enter the correct security key. Make sure wireless • Make sure the printer is not placed too far away from the wireless router. •...
Page 373: Sharing The Printer On A Network (Windows)
Sharing the Printer on a Network (Windows) When computers are used in a network environment, documents can be printed from multiple computers that share a single printer. • • Setting Up a Shared Printer This section describes how to set up the print server and the client. Note •...
Page 374: Setting Up A Shared Printer
Setting Up a Shared Printer On the print server, set up sharing of the printer driver. Then from the client, set up the connection to the print server. Install the printer driver on the print server system 2. Display the Devices and Printers window Select the Control Panel ->...
Page 375 Note • If the printer server is 32-bit, specify it as "xxxxxxx3.INF". If it is 64-bit, specify it as "xxxxxxx6.INF". 8. Select the printer to be used, and click Next. Note • If an error message is displayed, select the other printer. 9.
Page 376: Restrictions On Printer Sharing
• If an error occurs when you print a document on a shared printer from a client, the error message of the Canon IJ status monitor is displayed on both the client and the print server. If a document is...
Page 377: Maintenance
Maintenance Adjustments for Better Print Quality Maintenance Procedure Checking for Nozzle Clogging Cleaning the Print Head Deep Print Head Cleaning Adjustment to Straighten Lines and Align Colors Adjusting Different Colored Horizontal Streaks Adjusting Line Length Replacing Consumables Refilling Ink Tanks Checking Ink Level Replacing the Print Head Replacing the Maintenance Cartridge...
Page 378 Other Maintenance Preparing to Transfer the Printer Reinstalling the Printer Firmware update...
Page 379: Adjustments For Better Print Quality
Adjustments for Better Print Quality Maintenance Procedure Checking for Nozzle Clogging Cleaning the Print Head Deep Print Head Cleaning Adjustment to Straighten Lines and Align Colors Automatic Adjustment to Straighten Lines and Align Colors Manual Adjustment to Straighten Lines and Align Colors Adjusting Different Colored Horizontal Streaks Automatically Adjusting Different Colored Horizontal Streaks Manually Adjusting Different Colored Horizontal Streaks...
Page 380: Maintenance Procedure
Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head. This can cause trouble with the print head. •...
Page 381 Clean the print head deeply. Step4 From the printer Deep Print Head Cleaning From the computer Cleaning the Print Heads (Windows) Cleaning the Print Heads (macOS) After deep print head cleaning, print and examine the nozzle check pattern: Step 1 When you have performed the procedure until step 4 and the problem has not been resolved, turn off the power and clean the print head deeply again after 24 hours.
Page 382: Checking For Nozzle Clogging
Checking for Nozzle Clogging If the print is blurred or has different color threading, print a nozzle check pattern to see if each nozzle of the print head is not clogged. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Refill the ink tanks •...
Page 383 A: No missing lines/No horizontal streaks B: Lines are missing/Horizontal streaks are present 8. Select the pattern that is closer to the printed nozzle check pattern on the confirmation screen. For A (no missing lines or no horizontal streaks) in both the pattern C and pattern D: The cleaning is not required.
Page 384 If the pattern D or any color in the pattern C is not printed: (Example: Magenta pattern is not printed) The cleaning is required. Select Also B, then go to next step. 9. Select Yes on the cleaning confirmation screen. The printer starts cleaning the print head.
Page 385: Cleaning The Print Head
Cleaning the Print Head Clean the print head if lines are missing or if horizontal streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. Important •...
Page 386 Check if there are missing lines in the pattern C or horizontal streaks in the pattern D. A: No missing lines/No horizontal streaks B: Lines are missing/Horizontal streaks are present 10. Select the pattern that is closer to the printed nozzle check pattern on the confirmation screen.
Page 387 If the pattern D or any color in the pattern C is not printed: (Example: Magenta pattern is not printed) The cleaning is required. Select Also B, then go to next step. 11. Select Yes on the cleaning confirmation screen. The printer starts cleaning the print head.
Page 388: Deep Print Head Cleaning
Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary.
Page 389 9. When the completion message appears, select OK. 10. Check the print result. Check if there are missing lines in the pattern C or horizontal streaks in the pattern D. A: No missing lines/No horizontal streaks B: Lines are missing/Horizontal streaks are present Important •...
Page 390: Replacing The Ink In The Print Head
Replacing the Ink in the Print Head Performing Replace Ink in Print Head consumes a lot of ink.The more frequently it is performed, the faster ink is consumed.Perform only if one of the following applies. 1. Error 5200 occurs repeatedly. 2.
Page 391 Note • If print results do not improve after performing Replace Ink in Print Head, the print head may be at the • end of its service life. Replace the print head. Replacing the Print Head...
Page 392: Adjustment To Straighten Lines And Align Colors
Adjustment to Straighten Lines and Align Colors Automatic Adjustment to Straighten Lines and Align Colors Manual Adjustment to Straighten Lines and Align Colors...
Page 393: Automatic Adjustment To Straighten Lines And Align Colors
Automatic Adjustment to Straighten Lines and Align Colors If vertical lines on the printed document are misaligned or a color shift occurs, adjust the print head position. When Print Head Alignment - Auto is performed, the adjustment pattern will be printed and the print head position is automatically adjusted based on the print result.
Page 394 6. When the completion message appears, select OK. Note • If the print results are still not satisfactory after adjusting the print head position as described above, • adjust the print head position manually. Manual Adjustment to Straighten Lines and Align Colors •...
Page 395: Manual Adjustment To Straighten Lines And Align Colors
Manual Adjustment to Straighten Lines and Align Colors If vertical lines on the printed document are misaligned or a color shift occurs, adjust the print head position. When Print Head Alignment - Manual is performed, the adjustment pattern will be printed. Check the print result and enter the setting value.
Page 396 8. Check message and select Next. 9. Examine first patterns and select A. In column A, find pattern in which stripes are least noticeable, and then select the number of that pattern. Note • If all patterns look different, choose the pattern in which vertical stripes are least noticeable. •...
Page 397 Subtle horizontal stripes Noticeable horizontal stripes 10. Repeat these steps until you have finished entering pattern numbers for columns B to L, and then select OK. 11. Check message and select OK. The second set of patterns is printed. 12. Examine second patterns and select M. In column M, find pattern in which stripes are least noticeable, and then select the number of that pattern.
Page 398: Adjusting Different Colored Horizontal Streaks
Adjusting Different Colored Horizontal Streaks Automatically Adjusting Different Colored Horizontal Streaks Manually Adjusting Different Colored Horizontal Streaks...
Page 399: Automatically Adjusting Different Colored Horizontal Streaks
Automatically Adjusting Different Colored Horizontal Streaks If printed images are affected by banding in different colors across the sheet, execute Adjust print quality for automatic adjustment of the paper feed amount. The printer prints and reads a test pattern for automatic adjustment of the feed amount. Important •...
Page 400 Note • Depending on the type of paper, horizontal streaks may not improve. If the horizontal streaks are not • improved, adjust it manually. Manually Adjusting Different Colored Horizontal Streaks...
Page 401: Manually Adjusting Different Colored Horizontal Streaks
Manually Adjusting Different Colored Horizontal Streaks If printed images are affected by banding in different colors, execute Adjust print quality for adjustment of the paper feed amount. Use manual adjustment with highly transparent media. Manual adjustment requires you to enter an adjustment value after a test pattern is printed. Note •...
Page 402 9. Examine test pattern A for adjustment. Determine pattern in which banding is least noticeable. Note • If banding seems least noticeable in two patterns but you cannot decide which one is better, • choose an intermediate value. For example, choose 11 if you cannot decide whether pattern 10 or 12 is better.
Page 403: Adjusting Line Length
Adjusting Line Length To ensure that lines in CAD drawings are printed at exactly the right length, use Adjust feed length to adjust the amount that paper is advanced. There are two options in Adjust feed length : Print alignment pattern and Change adjustment values. Note •...
Page 404 • If you select Change adjustment values: • No test pattern is printed. Instead, you will measure a document already printed to determine the discrepancy. 7. Select amount of discrepancy. If the scale is shorter than the actual size, use a positive setting value. If it is longer, use a negative value.
Page 405: Replacing Consumables
Replacing Consumables Refilling Ink Tanks Checking Ink Level Replacing the Print Head Replacing the Maintenance Cartridge Checking the Remaining Maintenance Cartridge Capacity...
Page 406: Refilling Ink Tanks
Refilling Ink Tanks When remaining ink cautions or errors occur, the message will appear on the touch screen to inform you of the error. Check the remaining amount of ink and refill the ink if necessary. Note • For information on how to check the remaining ink level, see "Checking Ink Level". •...
Page 407 4. Open the tank cap (C). Important • Carefully open the tank cap of the ink tank. Ink on the inside of the tank cap may spatter when opening it. 5. Hold the ink bottle upright and gently twist the bottle cap (D) to remove. Important •...
Page 408 The ink tank is refilled. Support the bottle with your hand so that it does not fall. Important • Make sure that each color of ink tanks is filled with corresponding color of ink bottles. • If ink does not pour into the ink tank, slowly remove and insert the ink bottle. •...
Page 409 9. Close the ink tank inner cover completely. 10. Close the ink tank cover. Note • If the error message appears on the touch screen after the ink tank cover is closed, take appropriate • action.
Page 410 • Ink may stain clothes or other belongings permanently. Washing may not remove ink stains. • Do not use ink bottles and ink contained therein except to refill tanks of printers specified by Canon. • Do not leave ink bottles in areas exposed to high temperature, such as near fire or a heater or in a car.
Page 411: Checking Ink Level
Checking Ink Level You can check the remaining amount of ink on the touch screen. 1. Select (Information) on the HOME screen. 2. Select Estimated ink levels. The Current estimated ink levels screen is displayed. When the ink level is low, is displayed above the ink level on the touch screen, and is displayed when ink runs out.
Page 412: Replacing The Print Head
Replacing the Print Head If the touch screen indicates to replace the print head or if instructed to do so by your Canon dealer, replace the print head. Compatible Print Head For details on compatible print head, see Print Head.
Page 413 1. Select (Setup) on the HOME screen. 2. Select Maintenance. 3. Select Head Replacement. 4. Check message and select Start. Draining ink from the print head starts. Important • When the cover is ready to be opened, instructions will be displayed on the touch screen. Do •...
Page 414 Important • Do not touch the linear scale (A) and carriage rail (B). Touching these may cause malfunction. • • Do not use tissue paper, paper towels, rough-textured cloth, or similar materials for cleaning so as not to scratch the surface. 7.
Page 415 9. Grab grips (E) and remove print head. Important • Never touch the metal contacts of the carriage. Furthermore, do not allow any dirt or debris to become adhered to the metal contacts of the carriage. These may damage the printer. Note •...
Page 416 11. Remove tape used to secure print head. 12. Hold the left and right grips, and remove the print head from the case. Important • Always carry the print head by holding its right and left grips. Never touch nozzle (F) or metal contacts (G).
Page 417 13. Turn ink holes (H) toward the front and insert print head into carriage. Insert the print head all the way into the carriage, while taking care to keep the ink supply unit from touching the carriage. When inserting the print head into the carriage, make sure that the print head lock lever is firmly opened toward the front of the printer.
Page 418 16. Close the access cover on the left side of the printer. Ink now fills the print head. Important • While ink is being filled, definitely do not remove the maintenance cartridge. Ink may leak out.
Page 419: Replacing The Maintenance Cartridge
Replacing the Maintenance Cartridge Compatible Maintenance Cartridges For details on compatible maintenance cartridge, see Maintenance Cartridge. Precautions When Handling Maintenance Cartridge Take the following precautions when handling the maintenance cartridge. Caution • For safety, keep maintenance cartridge out of the reach of children. •...
Page 420 6. Open box, and remove plastic bag and maintenance cartridge. Important • Do not touch the terminal (A) or opening (B) of the maintenance cartridge. • 7. Open the maintenance cover. 8. Pull out the maintenance cartridge. Hold the upper portion of the maintenance cartridge with your hands so that its bottom does not touch the floor or desk.
Page 421 Important • A used maintenance cartridge is heavy. Always grasp the cartridge firmly and keep the cartridge level during removal. If you drop a used maintenance cartridge or store it at an angle, ink may leak and cause stains. 9. Put used maintenance cartridge in supplied plastic bag and store on flat surface. Important •...
Page 422 • Do not put your hands inside the printer, as ink may adhere to your hands. • 10. Wipe away any soiling on the maintenance cover. Important • When wiping the maintenance cover, support the left side of the cover. •...
Page 423 Important • Do not remove the maintenance cartridge during initialization immediately after replacing the maintenance cartridge. The maintenance cartridge may become damaged. 12. Close the maintenance cover.
Page 424: Checking The Remaining Maintenance Cartridge Capacity
Checking the Remaining Maintenance Cartridge Capacity 1. Select (Information) on the HOME screen. 2. Select Maintenance cart. info.. The Maintenance cartridge usage screen appears. When appears on the touch screen, the maintenance cartridge is nearly full. Prepare a new one. Note •...
Page 425: Cleaning The Printer
Cleaning the Printer Cleaning the Printer Exterior Cleaning Inside the Printer Cleaning Paper Feed Rollers Performing Bottom Plate Cleaning...
Page 426: Cleaning The Printer Exterior
Cleaning the Printer Exterior Clean the printer regularly to maintain better printing quality and help prevent problems. To ensure a comfortable working environment, clean the printer exterior about once a month. 1. Turn printer off. Turning off the printer 2. Unplug power cord from outlet. Caution •...
Page 427: Cleaning Inside The Printer
Cleaning Inside the Printer Clean inside the printer about once a month to maintain better printing quality and help prevent problems. Also clean inside the printer in the following situations to ensure optimal operation. • If the printed surface or the underside of paper is dirty after printing •...
Page 428 Important • Do not touch the linear scale (A) or carriage rail (B). Touching these may cause malfunction. • 6. Clean the inside of the right side of the printer with a well wrung-out damp cloth. Wipe off ink stains and paper dust (such as cutting scraps) on the platen (C), paper retainer (D), and output guide (E).
Page 429 Important • Do not use a dry cloth to wipe the inside of the printer. This may create a static charge, which may • attract dust and affect the printing quality. • Do not use tissue paper, paper towels, rough-textured cloth, or similar materials for cleaning so as •...
Page 430 10. Clean the inside of the left side of the printer with a well wrung-out damp cloth. Follow the same procedure for cleaning the inside of the left side of the printer as for cleaning the right side. 11. After wiping off the inside of the left side of the printer, select OK. 12.
Page 431: Cleaning Paper Feed Rollers
Cleaning Paper Feed Rollers If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.
Page 432 • Do not touch the paper feed rollers with your fingers. Paper feeding performance may be • degraded. 3. Turn on the power, then clean the paper feed rollers again. If the problem is not resolved after cleaning the paper feed roller, contact your nearest Canon service center to request a repair.
Page 433: Performing Bottom Plate Cleaning
Performing Bottom Plate Cleaning Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or letter size plain paper * * Be sure to use a new piece of paper.
Page 434 If printed pages are still dirty even after cleaning again, the inside of the printer may be dirty. Clean the inside of the printer. Cleaning Inside the Printer...
Page 435: Performing Maintenance Functions From Your Computer (Windows)
Performing Maintenance Functions from Your Computer (Windows) Cleaning the Print Heads Printing a Nozzle Check Pattern...
Page 436: Cleaning The Print Heads
Cleaning the Print Heads The print head cleaning function allows you to clear up clogged print head nozzle. Perform print head cleaning if printing is faint or a specific color fails to print, even though there is enough ink. The procedure for print head cleaning is as follows: Print Head Cleaning 1.
Page 437: Printing A Nozzle Check Pattern
Printing a Nozzle Check Pattern The nozzle check function allows you to check whether the print head is working properly by printing a nozzle check pattern. Print the pattern if printing becomes faint, or if a specific color fails to print. The procedure for printing a nozzle check pattern is as follows: Print Nozzle Check Pattern 1.
Page 438 Related Topic Cleaning the Print Heads...
Page 439: Other Maintenance
Other Maintenance Preparing to Transfer the Printer Reinstalling the Printer Firmware update...
Page 440: Preparing To Transfer The Printer
Preparing to Transfer the Printer To protect the internal parts in transit, always follow these steps before transferring the printer to a new location. For details on installing printer after transfer, see Reinstalling the Printer. Important • You cannot take ink out of ink tanks. •...
Page 441 Packing Printer 1. Check that ON lamp is off and unplug power cord. Checking that Power Is On Important • Do not unplug the printer while the ON lamp is lit or flashing. This may cause malfunction or • damage to the printer, making the printer unable to print, or it may not be ready for transport, leading to ink leakage during transportation.
Page 442 Important • Check if the tank cap is completely inserted. If the ink tank inner cover is not completely closed, • insert the tank cap properly. 6. Close all the ink tank inner covers. 7. Close the ink tank cover. 8.
Page 443 9. Unlock with the lever and open the roll paper feed cover. 10. Loosen the knurled screw (C) securing the roll holder support by turning it counterclockwise. 11. Remove the roll holder support.
Page 444 12. Use adhesive tape to secure the top feed to keep it from opening. 13. Close the roll paper feed cover completely. 14. Close the cut sheet feed cover.
Page 445 15. Use adhesive tape to secure all covers on the printer to keep them from opening. 16. Remove the desktop basket or printer stand by following the installation instructions in reverse. Important • When removing the desktop basket, hold down the buttons on the basket adapters and pull it •...
Page 446 17. Pack printer in plastic bag. Seal the mouth of the plastic bag with the tape or tie it tightly so that ink does not leak. 18. Pack printer in box. Attach the protective material to the printer to pack it securely in the box.
Page 447 Important • Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient • protective material to ensure safe transport. • Do not tilt the printer. Ink may leak. • • When a shipping agent is handling transport of the printer, have its box marked "THIS SIDE •...
Page 448: Reinstalling The Printer
Reinstalling the Printer The basic workflow for reinstalling the printer is as follows. Assemble the stand (Option) 1. If you want to use the printer stand, assemble the printer stand. Note • For instructions on assembling and installing the printer stand, see the Printer Stand Setup •...
Page 449 2. When using the printer stand, attach the printer to the assembled stand. 3. When using a desktop basket, attach the desktop basket to the printer. Important • The printer stand and desktop basket cannot be installed at the same time. •...
Page 450 5. Plug the power cord into the power cord connector on the back of the printer. 6. Plug the power plug into an outlet. 7. Press ON button to turn on printer. Turning on the printer 8. Install the software. Note that the driver installation procedure varies depending on the type of connection.
Page 451 In this case, be sure to reconfigure the printer's IP address.
Page 452: Firmware Update
Firmware update Important • When you use this function, make sure the printer is connected to the Internet. • • The administrator password is required to change settings if it is enabled for changing settings using the • operation panel. Using Operation Panel 1.
Page 453: Frequently Asked Questions
Frequently Asked Questions Problems with the Printing Quality Unevenness, Banding, Faint Printing is faint Banding in different colors occurs Colors in printed images are uneven Image edges are blurred or white banding occurs dirt Paper rubs against the Print Head The edges of the paper are dirty The surface of the paper is dirty The back side of the paper is dirty...
Page 454: General Faq
colors are inaccurate Printed colors are inaccurate Documents are printed in monochrome Line Line thickness is not uniform Lines or colors are misaligned Others The length of the printed image in the paper ejection direction is not accurate Images are printed crooked Margins are wide Borders Appear in the Minimal Margin Printing/Borderless Printing Left and Right Margins Do Not Match in the Bordered Printing...
Page 455 Privacy Separator/SSID Separator/Network Separation Function Cannot Find Printer on Network Cannot Find Printer on Network Searching Printer by IP Address or Host Name During Setup Cannot Print over Network Cannot Print over TCP/IP Network Cannot Print over Bonjour networks Cannot Print Using AirPrint Network Connection Problems Network Settings and Common Problems Cannot Connect to the Printer...
Page 456 The paper type that I want to print is not displayed on the Touch Screen Ink-related Problems Ink Does Not Come Out Printer consumes a lot of ink Ink Level Detection About Print Settings How do I print without borders I want to easily create vertical or horizontal banners Can I perform duplex printing I want to perform enlargement printing...
Page 457: Failed To Printer Driver Installation (Windows)
Select Apps & features. For Windows 10: Select Settings > Apps. 2. Check if there is "Canon XXX Driver" or "Canon XXX Printer Driver" you want to install in list. "XXX" is the model name. 3. If you find printer driver for printer you want to install, uninstall it.
Page 458: Repairing Your Printer
Repairing Your Printer If the power does not turn on or you cannot run the transport mode from the operation panel, perform the following steps. Important • You cannot take ink out of ink tanks. • • Make sure the tank caps of ink tanks are closed securely. If the tank caps are open, close the tank caps •...
Page 459 2. Remove all paper. 3. Open the access cover on the right side of the printer. 4. Close ink valve. Close the ink valve by tilting the ink valve lever tightly to the left. Important • If you pack the printer without closing the ink valve, ink may leak out. Be sure to close the ink •...
Page 460 6. Pack the printer. Packing Printer Important • Remove the roll holder, roll holder support, desktop basket, and printer stand from the printer. • Contact the customer service center in your country or region for information on how to handle these parts when sending the printer unit for repair.
Page 461: Problems With The Printing Quality
Problems with the Printing Quality Printing is faint Banding in different colors occurs Colors in printed images are uneven Image edges are blurred or white banding occurs Paper rubs against the Print Head The edges of the paper are dirty The surface of the paper is dirty The back side of the paper is dirty Trail Edge Margin Becomes Dirty When Making Prints with Margins Immediately...
Page 462: Printing Is Faint
Printing is faint Is the reverse side of the paper being used for printing? Check 1 Print on the printing surface. Is the Print head nozzle blocked? Check 2 Print a test pattern to check the nozzles and see if they are clogged. Checking for Nozzle Clogging Maintenance Procedure Are paper scraps stuck in the printer?
Page 463 • In the touch screen menu, select • (Setup) > Printer settings > Print settings > Default print settings > Print quality settings > Print target, and change the setting to Photo. (This is only available when the printer driver's Media Type is set to Auto (Use Printer Settings)). Print settings Is the printer driver Print Quality set to a low quality setting? Check 6...
Page 464: Banding In Different Colors Occurs
Banding in different colors occurs Make sure that the Print head nozzle is not blocked Check 1 Print a test pattern to check the nozzles and see if they are clogged. Checking for Nozzle Clogging Maintenance Procedure Does the paper loaded on the printer match the media type selected in the Check 2 printer driver? When printing with the media type specified in the printer driver, load the specified media type in the printer.
Page 465 Adjust the feed amount. Automatically Adjusting Different Colored Horizontal Streaks Adjusting Line Length When printing photos and posters, are the Print target settings set correctly? Check 5 Do one of the following. • In the printer driver, change the setting to Photo (Color) or Poster in Print Target. •...
Page 466: Colors In Printed Images Are Uneven
Colors in printed images are uneven Does the paper loaded on the printer match the media type selected in the Check 1 printer driver? When printing with the media type specified in the printer driver, load the specified media type in the printer. Loading Rolls in the Printer Loading Sheets or Postcards into the Printer When printing with the media type loaded in the printer, specify the media type in the printer driver.
Page 467 Adjust feed amount. Automatically Adjusting Different Colored Horizontal Streaks Adjusting Line Length When printing photos and posters, are the Print target settings set correctly? Check 5 Do one of the following. • In the printer driver, change the setting to Photo (Color) or Poster in Print Target. •...
Page 468 Open Advanced Paper Settings in the printer driver, and then select Unidirectional Printing. Advanced Paper Settings Important • If any of the following conditions are met in the printer driver settings, the unidirectional printing function • setting will be disabled. The Banner Printing check box is checked.
Page 469: Image Edges Are Blurred Or White Banding Occurs
Image edges are blurred or white banding occurs Check if the Print head is in the right position. Check 1 For detailed printing of small text or fine lines on glossy or semi-gloss photo paper etc., adjust the position of the Print head.
Page 470 Perform print head cleaning. Cleaning the Print Head Maintenance Procedure...
Page 471: Paper Rubs Against The Print Head
Paper rubs against the Print Head Does the paper loaded on the printer match the media type selected in the Check 1 printer driver? When printing with the media type specified in the printer driver, load the specified media type in the printer. Loading Rolls in the Printer Loading Sheets or Postcards into the Printer When printing with the media type loaded in the printer, specify the media type in the printer driver.
Page 472 • Plain Paper: • Turn the paper over and reload it to print on the other side. • Such as Envelopes and Medicine Envelopes: • For details, see Loading Envelopes or Medicine Envelopes into the Printer. • Other Paper such as Postcards: •...
Page 473 Are the margins of the rolls narrow? Check 5 Narrow margins can cause the leading edge of the paper to curl easily, and the raised paper may rub against the head after the ink has landed on it. Make the margins wide. Setting the Upper and Lower Margins on Roll Paper If you are using plain paper, changing the settings from the printer driver may Check 6...
Page 474: The Edges Of The Paper Are Dirty
The edges of the paper are dirty Are you printing with minimal margins, borderless, or on small size paper? Check 1 When printing with minimal margins, borderless, or on small size paper, the platen may become dirty. Clean the platen. Cleaning Inside the Printer Does the paper loaded on the printer match the media type selected in the Check 2...
Page 475 The platen may become dirty if the loaded paper does not match the settings. We recommend that you clean the platen before printing again. Cleaning Inside the Printer Set the correct media type on the touch screen. Changing the Type of Paper Correct curl before loading paper.
Page 476 (B) Print side We recommend feeding paper that has been curled outward one sheet at a time. Is the paper creased or curled? Check 5 Straighten out the wrinkles or curls and reload the paper. Loading Rolls in the Printer Loading Sheets or Postcards into the Printer In the touch screen menu, is Cut-dust reduction in Advanced paper settings Check 6...
Page 477 Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper. If you notice abrasion even with the media type set correctly to match the paper, set the printer to prevent paper abrasion using the operation panel or the computer. This may reduce the print speed.
Page 478: The Surface Of The Paper Is Dirty
The surface of the paper is dirty Is the paper retainer clean? Check 1 Clean the paper retainer. Cleaning Inside the Printer If using plain paper, is the media type set to Plain Paper? Check 2 Set the media type to PlainP(Instant-dry) for improved quick-drying. Changing the Type of Paper Does this paper take longer to dry? Check 3...
Page 479 When printing with the media type loaded in the printer, specify the same media type in the printer driver. Loading Rolls in the Printer Loading Sheets or Postcards into the Printer When printing with the media type loaded in the printer, specify the media type in the printer driver. Printing with Easy Setup (Windows) Printing with Easy Setup (macOS)
Page 480 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. • Follow the instructions below to curl the paper outward up to 0.1 in.
Page 481 This may reduce the print speed. * Once you have finished printing, undo this setting. Otherwise, it will apply to subsequent print jobs. • From operation panel • Select (Setup) on HOME screen > Printer settings > Print settings in this order, and then set Prevent paper abrasion to ON.
Page 482: The Back Side Of The Paper Is Dirty
The back side of the paper is dirty Was the previous print job borderless, or printed on small paper? Check 1 The platen may become dirtied by borderless printing or on small paper sizes. Clean the platen. Cleaning Inside the Printer Is Detect paper width in the touch screen menu set to Disable? Check 2 Printing with Detect paper width set to Disable may cause the platen to be dirtied.
Page 483 Does the paper loaded on the printer match the media type selected in the Check 4 printer driver? The platen may become dirty if the loaded paper does not match the settings. We recommend that you clean the platen before printing again. Cleaning Inside the Printer When printing with the media type specified in the printer driver, load the specified media type in the printer.
Page 484: Printing/Borderless Printing
Trail Edge Margin Becomes Dirty When Making Prints with Margins Immediately after the Minimal Margin Printing/Borderless Printing Depending on the usage environment, if printing with minimal margins or borderless is performed with the setting of automatic cutting of the leading and trailing edges on roll paper, the ink on the cutter blade may be transferred on the next printed document.
Page 485: Printed Colors Are Inaccurate
Printed colors are inaccurate Is the Print head nozzle blocked? Check 1 Print a test pattern to check the nozzles and see if they are clogged. Checking for Nozzle Clogging Maintenance Procedure When printing photos and posters, are the Print target settings set correctly? Check 2 Do one of the following.
Page 486 Adjust the color settings in the printer driver Color Options. Color Options (macOS) Is Application Color Matching Priority set to Off in a Windows printer driver? Check 4 In the printer driver Layout sheet, click Special Settings, and then set Application Color Matching Priority to On in the dialog box that appears.
Page 487: Documents Are Printed In Monochrome
Documents are printed in monochrome Is Color Mode set to Monochrome, or Print Target set to CAD Check 1 (Monochrome Line Drawing) in a Windows printer driver? In the Advanced Settings of the printer driver, specify Color in Color Mode and try printing again. Main Tab Description (Windows) Is Color Mode set to Monochrome selected in the macOS printer driver?
Page 488: Line Thickness Is Not Uniform
Line thickness is not uniform Does the paper loaded on the printer match the media type selected in the Check 1 printer driver? When printing with the media type specified in the printer driver, load the specified media type in the printer. Loading Rolls in the Printer Loading Sheets or Postcards into the Printer When printing with the media type loaded in the printer, specify the media type in the printer driver.
Page 489 Disabling the line and text cleanup process may improve the situation. Check 4 If the printed result does not look uniform, such as when the lines are misaligned, adjust the position of Print Head. • For Windows • Turn off Cleaner Lines/Text in the printer driver settings. Layout Tab Description •...
Page 490: Lines Or Colors Are Misaligned
Lines or colors are misaligned Adjust the position of the Print head Check 1 If borders are misaligned or the print results are not uniform, adjust the position of the Print head. Automatic Adjustment to Straighten Lines and Align Colors Does the paper loaded on the printer match the media type selected in the Check 2 printer driver?
Page 491 Advanced (Paper settings) Is Skew detection accuracy in the touch screen menu set to Loose or OFF? Check 6 Set Skew detection accuracy to Standard, and then reload the paper. Advanced (Paper settings) If you are using rolls, are you using the recommended paper and Check 7 recommended environment? Using rolls or environments other than those recommended, may result in increased curl and rubbing of the print...
Page 492: The Length Of The Printed Image In The Paper Ejection Direction Is Not Accurate
The length of the printed image in the paper ejection direction is not accurate Does the paper loaded on the printer match the media type selected in the Check 1 printer driver? When printing with the media type specified in the printer driver, load the specified media type in the printer. Loading Rolls in the Printer Loading Sheets or Postcards into the Printer When printing with the media type loaded in the printer, specify the media type in the printer driver.
Page 493 Is Set priority for Paper feed adjustment in the touch screen menu set to Check 4 Prioritize print quality? Set priority for Paper feed adjustment to Prioritize length accuracy, and then carry out Adjust feed length. Maintenance Adjusting Line Length...
Page 494: Images Are Printed Crooked
Images are printed crooked Has the roll paper been loaded at an angle? Check 1 If there is a gap between the roll paper and roll holder, reload the roll on the roll holder. Loading Rolls in the Printer Is Detect paper width set to Disable? Check 2 Set Detect paper width in the touch screen menu to Enable to load the paper.
Page 495: Margins Are Wide
Margins are wide Does the printed document have a wide margin on the trailing edge only? Check 1 Rolls are advanced a specific amount before cutting to prevent problems with cutting and paper ejection. This operation is normal. The specified length varies depending on the media type and the usage environment (humidity). Please refer to the minimum printing length of the paper from paper information list.
Page 496: Borders Appear In The Minimal Margin Printing/Borderless Printing
Borders Appear in the Minimal Margin Printing/Borderless Printing This product is capable of the minimal margin printing. Some software displays this as borderless printing. In the minimal margin printing, small margins will appear on the left and right sides of the paper. If you are not getting the expected results with minimal margin printing, check the following.
Page 497 Check that the printing image data does not have any objects like crop marks and transparent objects. Is a margin set in application software? Check 5 Check that no margins are configured in the application software you are using.
Page 498: Left And Right Margins Do Not Match In The Bordered Printing
Left and Right Margins Do Not Match in the Bordered Printing Is the position of the Print head adjusted? Check 1 Adjusting the position of the Print head will improve the printing accuracy. Automatic Adjustment to Straighten Lines and Align Colors Is the Adjust horizontal print position performed? Check 2 Adjusts the print position if the left and right margins are not uniform.
Page 499: When Printing On Roll Paper, The Printed Surface Becomes Scratched
When printing on roll paper, the printed surface becomes scratched Make sure the roll paper has not lost tension during printing. If the roll paper loses tension, the paper surface could be damaged and the paper could wrinkle or fold. Set Roll paper tension (printing) to High in the touch screen menu.
Page 500: Cannot Configure Network Settings
Cannot Configure Network Settings Message Appears on Computer During Setup Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) "Failed to connect to the wireless router." Appears Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Privacy Separator/SSID Separator/Network Separation Function...
Page 501: Message Appears On Computer During Setup
Message Appears on Computer During Setup Screen to Enter Password Appears During Setup (Windows) Encryption Settings Screen Appears When Wireless Router Selected (Windows) "You have connected the printer to the non encrypted wireless network" Appears Screen to Enter Password Appears During Setup (Windows) If the printer is set up for use with a network and an administrator password has been set, a screen asking you to enter the password appears.
Page 502 Important • If you connect to a network that is not protected with security measures, there is a risk of disclosing data such as your personal information to a third party.
Page 503: Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected Via Usb)
Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) If you cannot proceed beyond the Printer Connection screen, check the following. Make sure USB cable is securely plugged in to printer and computer. Check 1 Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer.
Page 504: Restart Computer
3. Restart computer. After restarting, install the latest printer driver downloaded in step 1. Important • When installing the printer driver, make sure you select the correct printer name. • • For Windows: • To restart your computer, choose Restart instead of Shut down.
Page 505: Failed To Connect To The Wireless Router." Appears
"Failed to connect to the wireless router." Appears Each time you perform each check, select OK on the error screen to clear the error and set up the printer again. When Security Type is WPA/WPA2/WPA3 When Security Type is set to Disable When Security Type is WPA/WPA2/WPA3 Check the password entered for the wireless router is correct.
Page 506 When Security Type is set to Disable Is the wireless router turned on? Check If it is already turned on, turn it off, and then turn it back on. Do not proceed to the next screen of this guide until the power is turned on. The connection to the wireless router will be temporarily disabled.
Page 507: Printer Cannot Be Used After Replacing Wireless Router Or Changed Router Settings
Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings When wireless router is replaced or router settings are changed, the network settings of your computer, smartphone/tablet or printer must be reconfigured according to the new wireless router. Check if your computer or smartphone/tablet can be connected to Internet Check 1 through the new wireless router.
Page 508 For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer. Make sure the computer and the wireless router can communicate with each other under this setting. If filtering MAC addresses or IP addresses at wireless router, check Check 2 that MAC addresses or IP addresses for computer, network device, and printer are registered.
Page 509: Privacy Separator/Ssid Separator/Network Separation Function
Privacy Separator/SSID Separator/Network Separation Function If a privacy separator, SSID separator, or Network separation function is enabled on the wireless (mobile) router, you cannot perform setup. Before performing setup, disable these functions. For the procedure, refer to your wireless (mobile) router's instruction manual or visit the manufacturer's website.
Page 510: Cannot Find Printer On Network
Cannot Find Printer on Network Cannot Find Printer on Network Searching Printer by IP Address or Host Name During Setup...
Page 511: Cannot Find Printer On Network
Cannot Find Printer on Network In the following cases, set up the printer again. • When you buy a new computer or wireless router • • When you change the settings on your wireless router • • When the connection method (Wi-Fi / USB) of the printer is changed •...
Page 512 If printer is not turned on, turn on the power. If the printer is on, turn it off and on again. Proceed once you complete checking the power status above. Check PC network connection. Check 2 If your computer and network devices (wireless router, etc.) are fully configured, your computer is ready to connect to the network.
Page 513 is displayed. indicates that the wireless router and the printer are not connected. Check the setting of printer. Reconsider the location of the wireless router and the printer in the next check. is displayed The printer is not set to use Wi-Fi. Select the network icon on the HOME screen, and select Wi-Fi >...
Page 514 Make sure security software's firewall is off. Check 1 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
Page 515: Searching Printer By Ip Address Or Host Name During Setup
Searching Printer by IP Address or Host Name During Setup If the printer cannot be found on the Select Printer screen, search for the printer by an IP address or host name. Click Search By IP Address on the screen which appears by clicking Printer Not Found. The screen to select searching criteria appears.
Page 516 3. Enter IP address or host name and click Next. Printer search starts. If an error screen appears: Resolve the error according to the instruction on the screen. If the IP address you entered is already used for another device, follow the procedure below to specify printer's IP address.
Page 517 • If a firewall message appears: • If a firewall message appears warning that Canon software is attempting to access the network, set the security software to allow access. After allowing the software to access, return to setup and follow the instructions on the screen.
Page 518: Cannot Print Over Network
Cannot Print over Network Cannot Print over TCP/IP Network Cannot Print over Bonjour networks Cannot Print Using AirPrint...
Page 519: Cannot Print Over Tcp/Ip Network
Cannot Print over TCP/IP Network Is the printer's IP address configured correctly? Check 1 Make sure the printer's IP address is configured correctly. Note • For Windows, you can configure the printer's IP address using Wi-Fi Connection Assistant. • For details, refer to "Performing/Changing Network Settings" > "Performing Network Settings" in Wi-Fi Connection Assistant Guide.
Page 520: Cannot Print Over Bonjour Networks
Cannot Print over Bonjour networks Is the computer you are trying to print from configured correctly? Check 1 Make sure the computer is configured correctly. Are the computer and printer on the same network? Check 2 Due to the nature of Bonjour, printing may not be possible if the printer is on another network behind a router. Make sure the computer and printer are on the same network.
Page 521: Cannot Print Using Airprint
Cannot Print Using AirPrint Make sure printer is turned on. Check 1 If the printer is turned on, turn it off and back on, and then check whether the issue is resolved. Make sure printer is registered to your computer. Check 2 Make sure printer is connected by LAN to same network subnet as AirPrint Check 3...
Page 522: Network Connection Problems
Network Connection Problems Network Settings and Common Problems Cannot Connect to the Printer Network Key (Password) Unknown Checking Network Information Restoring Printer's LAN Settings to Defaults...
Page 523: Network Settings And Common Problems
Network Settings and Common Problems Here are frequently asked questions on network. Cannot Find Printer Cannot Find Printer on Network Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) Searching Printer by IP Address or Host Name During Setup Cannot Print or Connect Cannot Print Using AirPrint Cannot Connect to the Printer...
Page 524: Cannot Connect To The Printer
Cannot Connect to the Printer Cannot Connect to a Printer after Network Configuration Changes Cannot Connect to a Printer via Wi-Fi Cannot Connect to a Printer through Wireless Direct Cannot Connect to a Printer via Wired LAN Cannot Print through Network Cannot Connect to a Printer after Network Configuration Changes It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
Page 525 To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer. You can check the current network settings for the printer by displaying them on the touch screen. LAN settings Note •...
Page 526 Make sure security software's firewall is off. Check 9 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
Page 527 Have you entered the proper password specified for the Wireless Direct? Check 5 You can check the password set for the printer by displaying it on the touch screen. LAN settings Make sure the printer is not placed too far away from the device. Check 6 If the distance between the printer and device is too far, wireless communication becomes poor.
Page 528 When using Wi-Fi, make sure wireless router does not restrict which Check 3 computers can access it. For more on connecting to and setting up your wireless router, see the wireless router instruction manual or contact its manufacturer.
Page 529: Network Key (Password) Unknown
Network Key (Password) Unknown Diagnose and repair the network connections using Wi-Fi Connection Assistant. Download Wi-Fi Connection Assistant from the below page, and install it on your computer. Checking Printer Connection Status Using Wi-Fi Connection Assistant Refer to below in regard to starting up Wi-Fi Connection Assistant. •...
Page 530 Enter the Wi-Fi password configured on the wireless router. AES (secure encryption) is selected automatically as the dynamic encryption method. For details, see If WPA/WPA2/WPA3 Details Screen Appears. Note • For the secure encryption supported by this printer, see "Network Specifications". •...
Page 531: Checking Network Information
Printing Network Settings For Windows, you can check the network setting information on the computer screen. Canon Wi-Fi Connection Assistant Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC Address of your computer, follow the instructions below.
Page 532 3. Click Details to check the IP Address. The IP Address of your computer appears. To check the MAC Address, click Hardware. Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. •...
Page 533 Checking Network Setting Information To check the printer's network settings information, display it using the operation panel of the printer or print it out. • Display on the operation panel. • LAN settings • Print the network settings. • Printing Network Settings...
Page 534: Restoring Printer's Lan Settings To Defaults
Restoring Printer's LAN Settings to Defaults Important • Initialization erases all network settings on the printer, making printing operation from a computer over • a network impossible. To use the printer over a network again after restoring it to the factory defaults, refer to "Setup Guide"...
Page 535: Printer Problems
Printer Problems Printer Does Not Turn On USB Connection Problems LCD Is Off Messages advising to check the maintenance cartridge are not cleared If the Printer Makes a Strange Sound...
Page 536: Printer Does Not Turn On
Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn Check 3 on again. If this does not solve the problem, contact your nearest Canon service center to request a repair. Repairing Your Printer...
Page 537: Usb Connection Problems
USB Connection Problems If the printer connected to the computer via USB is not recognized, check the following items. USB Connection Not Recognized The following problems may occur even though the USB connection is recognized. • Printing speed is slow. •...
Page 538 Important • Check the orientation of the "Type-B" connector and connect to the printer. For details, refer to the instruction manual supplied with the USB cable. Check that Enable bidirectional support is selected in Ports sheet of Check 3 Printer properties dialog box (Windows). If not, select it to enable bidirectional support.
Page 539: Lcd Is Off
LCD Is Off • If ON lamp is off: • The printer is not powered on. Check that the power cord is connected and press the OK button. Turning the Printer On and Off • If ON lamp is lit: •...
Page 540: Messages Advising To Check The Maintenance Cartridge Are Not Cleared
Messages advising to check the maintenance cartridge are not cleared The newly replaced maintenance cartridge is not recognized. Remove the newly replaced maintenance cartridge, and then reinsert it again firmly. Replacing the Maintenance Cartridge...
Page 541: If The Printer Makes A Strange Sound
• You suddenly hear the sound of cleaning operations. • Cleaning is automatically performed at specified intervals in order to keep the printer maintained. • You suddenly hear the sound of ink agitation. • In other cases, contact your Canon dealer.
Page 542: Printing Problems
Printing Problems Printer Does Not Print Printing Stops Printing stops and an error message is displayed...
Page 543: Printer Does Not Print
Printer Does Not Print Make sure printer is turned on. Check 1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Note •...
Page 544 • For Windows: • Make sure "Canon XXX" (where "XXX" is your printer's name) is selected in the Print dialog box. Note • If multiple printers are registered to your computer, set your printer as default printer to make the one •...
Page 545: Printing Stops
Printing Stops Is paper loaded? Check 1 Make sure paper is loaded. If necessary, load paper. Do documents to be printed have many photographs or illustrations? Check 2 It takes time for the printer and the computer to process large data such as photos or other graphics, so it may seem that the printer is not working.
Page 546: Printing Stops And An Error Message Is Displayed
Printing stops and an error message is displayed If the action indicated in the error message does not solve the problem, the roll paper may be stuck and not able to be advanced. Is the loaded roll paper touching printer parts, etc.? Check 1 If the loaded roll paper is touching printer parts, load the roll paper again.
Page 547: Paper Is Not Fed Or Ejected Properly
Paper is not Fed or Ejected Properly Remove Jammed Roll Paper Remove a Jammed Sheet Remove Jammed Paper (Paper Feed Slot) What to Do When Small Paper Sizes Are Jammed Roll paper cannot be inserted into the Paper Feed Slot Printer Does Not Pick up or Feed the Paper/"No Paper"...
Page 548: Remove Jammed Roll Paper
Remove Jammed Roll Paper If roll paper jams, follow the steps below to remove jams. 1. Positioning your hands as shown, open the cut sheet feed cover. 2. Open the roll paper feed cover by unlocking it with the lever in the position shown in the figure.
Page 549 4. Open the left and right access covers, and the access cover and move the carriage to the left or right side manually, away from the jam. Important • Do not move the carriage over jammed paper. This may damage the print head. •...
Page 550 6. If there is paper left on the platen, slacken the paper on the platen and wind it up. 7. After rolling up all the paper, remove it from the platen. After removing the paper from the platen, check for any remaining pieces of paper.
Page 551 8. Close the left and right access covers. 9. Close the roll paper feed cover and cut sheet feed cover.
Page 552: Remove A Jammed Sheet
Remove a Jammed Sheet If a sheet jams, follow the steps below to remove it. • If the paper is jammed by the paper feed slot • Remove the jammed paper from the paper feed slot. After removing the paper, make sure there are no other scraps of paper in the printer. •...
Page 553 Important • Do not move the carriage over jammed paper. This may damage the print head. • Do not touch the linear scale (A) or carriage rail (B). This may stain your hands and damage • the printer. 2. Remove the jammed paper from the paper feed slot and output tray again. After removing the paper, make sure there are no other scraps of paper in the printer.
Page 555: Remove Jammed Paper (Paper Feed Slot)
Remove Jammed Paper (Paper Feed Slot) Follow these steps to remove any scraps left in the paper feed slot after you clear jammed sheets or roll paper. 1. Positioning your hands as shown, open the cut sheet feed cover. 2. Open the roll paper feed cover by unlocking it with the lever in the position shown in the figure.
Page 556 5. If any scraps remain inside paper feed slot, repeat steps 3 and 4. 6. Holding it at the positions indicated, close the roll paper feed cover and cut sheet feed cover.
Page 557: What To Do When Small Paper Sizes Are Jammed
6. Redo printing. All jobs in the print queue are canceled. Redo the printing. If the measures above do not solve the problem, contact your Canon dealer. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 558 • When transporting the printer for repairing it, see Repairing Your Printer.
Page 559: Roll Paper Cannot Be Inserted Into The Paper Feed Slot
Roll paper cannot be inserted into the Paper Feed Slot Is the roll paper curled? Check 1 Straighten out curls and reload the roll. Is paper jammed in the feed slot? Check 2 Remove the jammed paper. Remove Jammed Roll Paper Remove a Jammed Sheet Check the paper information on the HOME screen.
Page 561: Printer Does Not Pick Up Or Feed The Paper/"No Paper" Error
Printer Does Not Pick up or Feed the Paper/"No Paper" Error Make sure paper is loaded in the printer. Check 1 Loading Rolls in the Printer Loading Sheets or Postcards into the Printer When loading sheets, be sure to load the paper with the following precautions. Check 2 •...
Page 562 2. Fold one A4 sheet in half and insert it horizontally into the top feed. Insert the paper so that your hand does not directly touch the part in the center of the top feed when removing the foreign object. 3.
Page 563 Note • Cleaning the paper feed roller abrades it, so do this only when necessary. •...
Page 564: Roll Paper Remains/Lacks Under Quantity Management
Roll Paper Remains/Lacks under Quantity Management Check the setting of Manage remaining roll amount. Check • If Auto estimate is selected for Manage remaining roll amount: • Make sure the media type is configured correctly. Make sure Paper core outer diameter and Paper thickness are configured correctly for Advanced paper settings.
Page 565: The Printer Ejects Blank, Unprinted Paper
Checking for Nozzle Clogging Maintenance Procedure Is the correct printer driver selected? Check 3 Print again using the correct printer driver for your printer. If none of the above apply, there may be a printer malfunction. Contact your Canon dealer for assistance.
Page 566: Paper Cutting Problems
Paper Cutting Problems Paper is not cut straight Cutter Blade Does Not Work While Cutting Is in Progress I want to know how to configure roll cutting I want to configure so that the roll is cut automatically after waiting for the ink to...
Page 567: Paper Is Not Cut Straight
Paper is not cut straight Is the edge of the paper cutting position creased? Check 1 Straighten out any curling by the edges of the paper. Is the edge of the paper cutting position lifting up when cutting? Check 2 Reload the paper correctly.
Page 568: Cutter Blade Does Not Work While Cutting Is In Progress
Cutter Blade Does Not Work While Cutting Is in Progress Does a message appear on the touch screen? Check 1 If the cutter blade failed to cut the paper, it stops moving and a message appears on the touch screen. Remove the paper and try printing again.
Page 569: I Want To Know How To Configure Roll Cutting
I want to know how to configure roll cutting Cutting methods can be selected in the printer settings. To automatically cut roll paper after printing, open the Cutting mode settings on the printer. When using paper that is easily scratched, or paper where the ink requires extra time to fix, we recommend setting Cutting mode on the printer to Eject cut.
Page 570: I Want To Configure So That The Roll Is Cut Automatically After Waiting For The Ink To Dry
I want to configure so that the roll is cut automatically after waiting for the ink to dry You can set an ink drying time in the printer driver. You can also configure the same settings on the printer itself. Specifying the Ink Drying Time...
Page 571: Paper Setting Problems
Paper Setting Problems Paper widths with high transparency cannot be detected Paper types that can be used with this printer / What paper type to select The paper type that I want to print is not displayed on the Touch Screen...
Page 572: Paper Widths With High Transparency Cannot Be Detected
Paper widths with high transparency cannot be detected If the paper is semi-transparent paper, the size cannot be detected. Detect paper width setting is disabled.
Page 573: Paper Types That Can Be Used With This Printer / What Paper Type To Select
Paper". For instructions on selecting the media type with the printer driver, see "Main Tab Description" (Windows) or "Quality & Media" (macOS). If using the paper other than Canon genuine paper/feed confirmed paper "Using Paper Other Than Genuine Paper and feed confirmed...
Page 574: The Paper Type That I Want To Print Is Not Displayed On The Touch Screen
The paper type that I want to print is not displayed on the Touch Screen If using a new paper type, start the Media Configuration Tool to get the latest media information. Updating paper information...
Page 575: Ink-Related Problems
Ink-related Problems Ink Does Not Come Out Printer consumes a lot of ink Ink Level Detection...
Page 576: Ink Does Not Come Out
Checking for Nozzle Clogging Maintenance Procedure Is the correct printer driver selected? Check 3 Print again using the correct printer driver for your printer. If none of the above apply, there may be a printer malfunction. Contact your Canon dealer for assistance.
Page 577: Printer Consumes A Lot Of Ink
Printer consumes a lot of ink Are lots of full-color materials being printed? Check 1 In print jobs such as photos, images are filled with color. This consumes a lot of ink. This does not indicate a problem with the printer. Is Replace Ink in Print Head being carried out frequently? Check 2 Replace Ink in Print Head uses a lot of ink.
Page 578: Ink Level Detection
Ink Level Detection This printer has a function that detects the remaining ink level to prevent running out of ink while printing and to avoid printer failure. Checking Ink Level...
Page 579: About Print Settings
About Print Settings How do I print without borders I want to easily create vertical or horizontal banners Can I perform duplex printing I want to perform enlargement printing...
Page 580: How Do I Print Without Borders
How do I print without borders If printing on roll paper, you can perform the minimal margin printing by the printer driver settings. Some software displays this as borderless printing. (If printing on sheets, minimal margin printing is not possible.) In the minimal margin printing, slight margins will appear on the left and right sides of the paper.
Page 581: I Want To Easily Create Vertical Or Horizontal Banners
I want to easily create vertical or horizontal banners You can print originals that are in landscape (or portrait) orientation automatically enlarged to fit the roll width. This is an easy way to create vertical or horizontal banners. Printing Hanging and Horizontal Banners on Roll Paper (Large-Format Printing) (Windows) Printing Hanging and Horizontal Banners on Roll Paper (Large-Format Printing) (macOS)
Page 582: Can I Perform Duplex Printing
Can I perform duplex printing This printer cannot print double-sided. An alternative to double-sided printing is to use the Folded Duplex function of the Windows software Free Layout plus, which prints two pages on one side, folds the sheet back from the center, and hangs it. Laying Out Documents Freely Using Free Layout plus...
Page 583: I Want To Perform Enlargement Printing
I want to perform enlargement printing Use the printer driver to adjust the original to the paper size and width, or print enlarged or reduced by specifying a magnification factor. Scaled Printing (Windows) Scaled Printing (macOS)
Page 584: List Of Support Code For Error
List of Support Code for Error Support code appears on the printer's touch screen and your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code and take the appropriate action in response. Support Code Appears on Printer's Touch Screen and Computer Screen •...
Page 585 • A000 to ZZZZ • B506 B508 B509 B50A C000 C100 C101 D103 D107 D108 D109...
Page 586 1000 Cause Possible causes include the following. • There is no paper in the top feed. • Paper is not loaded in the top feed properly. What to Do Take the corresponding actions below. • Load paper in the top feed. •...
Page 587 100A Cause You have attempted to print on a roll, but no roll is loaded. What to Do Select Load roll paper on the touch screen, and then load the paper roll and print. Loading Rolls in the Printer Note •...
Page 588 1021 Cause The printer has received a print job longer than the amount of roll paper left. What to Do Select Replace paper on the printer's touch screen, replace the paper roll with a paper roll that is long enough to print the print job and continue printing. Removing the Roll from the Printer Loading Rolls in the Printer Note...
Page 589 1024 Cause Possible causes include the following. • Roll paper is empty. • There is remaining roll paper, but because it could not be advanced, it could not be detected. What to Do • The roll paper has run out •...
Page 590 1026 Cause Roll paper is empty. What to Do • The roll paper has run out • Follow the steps below to replace the used roll with a new roll of the same type and size. 1. Remove the roll paper. Removing the Roll from the Printer 2.
Page 591 1058 Cause Roll paper has almost run out. What to Do Printing will continue. Replace the roll paper in the printer with one that has enough paper for printing as soon as possible. Removing the Roll from the Printer Loading Rolls in the Printer Note •...
Page 592 1070 Cause Paper cannot be fed because the paper feed rollers are dirty. What to Do Press the printer's Stop button to cancel printing. Then perform the paper feed roller cleaning of top feed. • From the printer's operation panel: •...
Page 593 1200 Cause Access cover is open. What to Do Close the access cover and wait for a while.
Page 594 1201 Cause The ink tank cover is open. What to Do Close the ink tank cover.
Page 595 120A Cause The access cover on the left side of the printer is opened. What to Do Close the access cover on the left side, and wait for a while.
Page 596 120B Cause The roll paper feed cover is open. What to Do Close the roll paper feed cover.
Page 597 120C Cause The print job was interrupted because the cover was opened while it was being prepared. What to Do After closing the access cover, select OK. If the maintenance work requires you to open the access cover, the instructions are displayed on the screen of the printer.
Page 598 1215 Cause Printer maintenance in progress. What to Do Complete printer maintenance.
Page 599 1220 Cause Roll paper feed cover is open. What to Do Close the roll paper feed cover, select OK on the printer's touch screen to cancel the error. Front...
Page 600 1221 Cause Roll paper feed cover is open. What to Do Close the roll paper feed cover, select OK on the printer's touch screen to cancel the error. Front...
Page 601 • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 602 1313 Cause Paper is jammed as printer pulled in printed paper. What to Do Depending on where the paper is jammed, decide on the countermeasure. • If the paper is jammed at the paper output slot: • Remove Jammed Roll Paper Remove a Jammed Sheet •...
Page 603 1317 Cause Paper loaded crooked was detected when the paper was advanced. What to Do Reload the paper. Loading Rolls in the Printer Loading Sheets or Postcards into the Printer If this error appears again even after reloading the paper roll, reinsert the roll holder so that there is no gap between it and the paper roll.
Page 604 1338 Cause The lock levers of the roll holders are not locked. What to Do Remove the roll paper from the printer and check if the lock levers of the roll holders are locked. Removing the Roll from the Printer If there is a gap between the roll paper and the roll holders, push them firmly so that there is no gap, lock the lock levers, and then reload the roll paper into the printer.
Page 605 1339 Cause The roll paper is not set correctly in the roll holders. What to Do Remove the roll paper from the printer and set the roll holders again. At that time, make sure that roll holders are pushed firmly into the roll until they make contact with the sides of the roll without any gaps. Removing the Roll from the Printer Check that the lock levers are locked and reload the roll paper in the printer.
Page 606 133A Cause Minimal Margin Printing cannot be performed because the roll paper is not set correctly in the roll holders. What to Do Press the printer's Stop button to cancel printing. Then, remove the roll paper from the printer and set the roll holders again.
Page 607 1369 Cause There is insufficient ink to perform cleaning. What to Do Select OK on the printer's touch screen to cancel the error. Before performing cleaning, check the remaining ink level of all colors, and refill the ink as necessary. Checking Ink Level Refilling Ink Tanks Note...
Page 608 136A Cause Cleaning cannot be performed because the maintenance cartridge is almost full. What to Do To perform Cleaning, replace the maintenance cartridge. Replacing the Maintenance Cartridge Tap the printer's OK button.
Page 609 136B Cause Print head cleaning was executed continuously. What to Do Select OK on the printer's touch screen. If cleaning is to be performed continuously, allow a certain amount of time after the previous cleaning.
Page 610 1401 Cause Print head may be damaged or not installed. What to Do If print head is not installed, install the print head. Refer to Replacing the Print Head for instructions on installing the print head. If print head is installed, you should turn off the printer, and turn it back on again. If this doesn't solve the problem, the printer needs repair.
Page 611 What to Do Turn off the printer and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 612 What to Do Turn off the printer and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 613 What to Do Turn off the printer and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 614 What to Do Turn off the printer and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 615 What to Do Turn off the printer and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 616 1496 Cause The maintenance cartridge cannot be recognized. The maintenance cartridge may not be installed properly or may not be compatible with this printer. What to Do Remove the maintenance cartridge, and then reinstall it correctly. Refer to Replacing the Maintenance Cartridge for details on removing and installing the maintenance cartridge.
Page 617 1563 Cause There may not be enough ink left. What to Do Check the remaining ink level and refill with the ink of the color that is running low. Checking Ink Level...
Page 618 15A1 Cause Printer operation is not completed. What to Do Proceed with printer setup according to the message displayed on the printer's touch screen. If this error occurs while operating the printer from a smartphone / tablet, complete the printer setup and then operate again.
Page 619 15A2 Cause There is no ink in the ink tanks. What to Do Fill the ink tanks with all the ink contained in the bottles included with the printer. Refilling Ink Tanks After filling the ink, close the tank caps and ink tank inner covers firmly and close the ink tank cover.
Page 620 15A3 Cause Shipping tape or protective material may still be attached to carriage. What to Do Open the access cover and make sure that shipping tape and protective material have been removed from the carriage. If the shipping tape or protective material is still there, remove it and close the access cover. In the case of the first printer setup, select your printer name on the below page, and follow the instructions.
Page 621 15B0 Cause There may not be enough ink left. What to Do Check the remaining ink level and refill the ink of the color that is running low, and then reset the remaining ink count. Checking Ink Level Other printer settings...
Page 622 1641 Cause Ink may have run out. What to Do If you intend to PRINT, you should take one of the following steps: - Tap OK on the printer's screen. ◦ If there is some residual amount of ink in the tank(s), you will be able to PRINT until the remaining ◦...
Page 623 1723 Cause The maintenance cartridge is not installed. What to Do You should install the maintenance cartridge. Refer to Replacing the Maintenance Cartridge for instructions on installing the maintenance cartridge. Note • Refer to Replacing the Maintenance Cartridge for details on replacing the maintenance cartridge.
Page 624 1724 Cause The currently installed maintenance cartridge cannot be used. This printer cannot use maintenance cartridges that have been installed in other printers. What to Do Replace with a new maintenance cartridge. Replacing the Maintenance Cartridge...
Page 625 1725 Cause The maintenance cartridge cannot be recognized. The maintenance cartridge may not be installed properly or may not be compatible with this printer. What to Do Remove the maintenance cartridge, and then reinstall it correctly. Refer to Replacing the Maintenance Cartridge for details on removing and installing the maintenance cartridge.
Page 626 1726 Cause The maintenance cartridge is full. What to Do You should replace the maintenance cartridge. Refer to Replacing the Maintenance Cartridge for instructions on replacing the maintenance cartridge. Note • The condition of the maintenance cartridge when this error is displayed will depend on where and •...
Page 627 1727 Cause The maintenance cartridge is almost full. What to Do The printer will not be able to print with a full maintenance cartridge. Tap the printer's OK button to cancel the error and then prepare a new maintenance cartridge. For details on the maintenance cartridge, see Replacing the Maintenance Cartridge.
Page 628 2114 Cause Paper settings specified when printing do not match the paper information for the top feed registered on the printer. Note • For the appropriate combination of the paper settings specified on the printer driver and the paper • information registered on the printer, refer to the paper information list.
Page 629 Select the appropriate action. Note • Depending on the settings, some of the options below may not be displayed. Print with the loaded paper. Select this option to print on the loaded paper with the paper settings specified when printing. For example, when the paper size specified when printing is A4 and the paper information for the top feed is registered as A3, select this option to print on an A3 paper loaded in the top feed with the A4 setting.
Page 630 2117 Cause Paper settings specified when printing do not match the paper information for the paper roll registered on the printer. Note • For the appropriate combination of the paper settings specified on the printer driver and the paper • information registered on the printer, refer to the paper information list.
Page 631 Select the appropriate action. Note • Depending on the settings, some of the options below may not be displayed. Replace the paper and print Select this option to print after replacing the paper roll. For example, when the paper size specified when printing is 24 in Roll and the paper information for the paper roll is registered as A2 Roll, select this option to print after replacing the paper roll with an 24 in Roll.
Page 632 2123 Cause Top feed paper information registration is incomplete. Or, the paper may have been exchanged while the printer is turned off. What to Do If the screen similar to the following is displayed on the printer's touch screen, the top feed paper information registration is incomplete.
Page 633 An internal part will need replacing soon. What to Do Select OK on the printer's touch screen to cancel the error. Contact your nearest Canon service center to request a repair as soon as possible. You cannot replace the internal parts of the printer yourself. Important •...
Page 634 2500 Cause Cause of following may have occurred failure of automatic adjustment to straighten lines and colors. • Print head nozzles are clogged. • Paper roll other than paper roll of 10.00 in. (254.0 mm) width or wider is loaded. •...
Page 635 3000 Cause The print head has not been calibrated. What to Do Print Head Alignment - Auto is recommended. Automatic Adjustment to Straighten Lines and Align Colors Note • This message will appear until Print Head Alignment - Auto is carried out. •...
Page 636 3252 Cause The maintenance cartridge is almost full. What to Do The printer will not be able to print with a full maintenance cartridge. Tap the printer's OK button to clear the error message.
Page 637 To set the Media Configuration Tool to recovery mode, open the Media Configuration Tool, select this device and then click OK. Select and load the media information backup file. If you do not have a media information backup file, contact a Canon customer service center.
Page 638 3310 Cause Incorrect print data. Illegal number of parameters. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
Page 639 3311 Cause Incorrect print data. Illegal number of parameters. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
Page 640 3312 Cause Incorrect print data. Illegal number of parameters. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
Page 641 3313 Cause Incorrect print data. Illegal number of parameters. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
Page 642 3314 Cause Incorrect print data. Illegal number of parameters. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
Page 643 3315 Cause Incorrect print data. Illegal number of parameters. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
Page 644 3316 Cause Incorrect print data. Illegal number of parameters. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
Page 645 3317 Cause Incorrect print data. Illegal number of parameters. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
Page 646 3318 Cause Incorrect print data. Illegal number of parameters. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
Page 647 3319 Cause Incorrect print data. Illegal number of parameters. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
Page 648 3413 Cause Prevent paper abrasion has been set. What to Do If you continue printing in the current setting, select Yes on the printer's touch screen. Prevent paper abrasion may reduce print speed. If you disable this setting, select No. Select (Setup) on the HOME screen, select Printer settings, Print settings, and then set Prevent paper abrasion to OFF.
Page 649 3440 Cause Easy wireless connect has failed. What to Do Select OK on the printer's touch screen to cancel the error and retry Easy wireless connect. If the error is not resolved, use another method to set up Wi-Fi.
Page 650 3441 Cause Easy wireless connect has failed. What to Do Select OK on the printer's touch screen to cancel the error and retry Easy wireless connect. If the error is not resolved, use another method to set up Wi-Fi.
Page 651 3442 Cause Printing of the first side is complete when doing manual duplex printing. What to Do Prepare to print the other side. Load the paper with the printed side facing down in the top feed without changing its orientation. Select How to set on the printer's touch screen to see how to load the paper.
Page 652 3443 Cause Printing of the first side is complete when doing manual duplex printing. What to Do Prepare to print the other side. Rotate the printed paper 180 degrees and load it with the printed side facing down in the top feed. Select How to set on the printer's touch screen to see how to load the paper.
Page 653 3444 Cause Printing of the first side is complete when doing manual duplex printing. What to Do Prepare to print the other side. Rotate the printed paper 180 degrees and load it with the printed side facing down in the top feed. Select How to set on the printer's touch screen to see how to load the paper.
Page 654 3445 Cause Printing of the first side is complete when doing manual duplex printing. What to Do Prepare to print the other side. Load the paper with the printed side facing down in the top feed without changing its orientation. Select How to set on the printer's touch screen to see how to load the paper.
Page 655 3446 Cause IP address and subnet mask are conflicting. What to Do Select OK on the printer's touch screen to cancel the error. Disable the wireless direct or change the Wi-Fi network configuration. When changing the network configuration, specify a unique subnet range for each of the wireless direct and the Wi-Fi to prevent a conflict.
Page 656 3447 Cause An error occurred while communicating via wireless direct or while in standby. What to Do Select OK on the printer's touch screen to cancel the error. Turn off the printer and turn it back on. Wireless direct becomes enabled.
Page 657 3454 Cause Printer error has occurred. What to Do Printer needs repair. Please contact customer support. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
Page 658 3455 Cause Printer error has occurred. What to Do A matter has been identified that requires immediate attention. Please contact customer support. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
Page 659 4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Change the print settings specified when printing and retry printing.
Page 660 4104 Cause The paper settings (paper size/paper type) or paper feed method specified when printing are incorrect. What to Do Press the Stop button on the printer to stop printing, and then check the paper roll or the paper that can be loaded in the top feed.
Page 661 410F Cause Minimal Margin Printing cannot be performed because Detect paper width is set to Disable. What to Do Press the printer's Stop button to stop printing. Set Detect paper width in the printer menu to Enable, and then try again.
Page 662 4111 Cause The media type specified is incompatible with this device. What to Do Press the printer's Stop button to stop printing. Check the media type settings, and then try again.
Page 663 4129 Cause The media type is not supported by Minimal Margin Printing. What to Do Press the printer's Stop button to cancel printing. Change the type of paper to be used for printing and try printing again. • Changing the type of paper •...
Page 664 412A Cause This print setting does not allow Minimal Margin Printing. What to Do Press the printer's Stop button to cancel printing. Take the following steps, then try printing again. • Set Unidirectional Printing to disable. • ◦ Windows ◦ Open Paper Detailed Settings from Main in the printer driver and uncheck the Unidirectional Printing checkbox.
Page 665 4920 Cause Cannot cut paper for one of the following reasons. • Paper that has been cut remains on the output guide. • There is a foreign object near the output slot that is obstructing the cutter blade. • The paper is not being used under the recommended usage conditions. •...
Page 666 4931 Cause Paper feed adjustment may have failed for the following reasons. • The paper for printing a test pattern is soiled. Otherwise, you have loaded colored paper. • The printer may be exposed to strong light, such as direct sunlight, which can cause the sensors to malfunction.
Page 667 495A Cause An error occurred while communicating via Wi-Fi or while in standby. What to Do Turn off the printer and turn it back on.
Page 668 • printer. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 669 • Replacing the Ink in the Print Head If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 670 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 671 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 672 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 673 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 674 An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 675 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 676 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 677 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 678 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 679 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 680 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 681 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 682 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 683 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 684 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 685 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 686 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 687 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 688 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 689 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 690 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 691 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 692 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 693 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 694 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 695 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 696 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 697 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 698 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 699 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 700 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 701 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 702 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 703 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 704 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 705 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 706 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 707 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 708 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 709 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 710 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 711 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 712 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 713 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 714 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 715 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 716 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 717 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 718 An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 719 An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 720 An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 721 An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 722: B506
Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 723: B508
Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 724: B509
Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 725: B50A
Printer error has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 726: C000
Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 727: C100
C100 Cause Printer error has occurred. What to Do Please stop using this printer immediately, then contact customer support.
Page 728: C101
C101 Cause Printer error has occurred. What to Do Please stop using this printer and unplug power cord immediately, then contact customer support.
Page 729: D103
D103 Cause The printer is in the reset process and cannot be operated. What to Do Wait for a while until the process is completed.
Page 730: D107
D107 Cause The printer is in operation process and cannot be operated. What to Do Wait for a while until the process is completed.
Page 731: D108
D108 Cause The printer is in the process of moving the carriage and cannot be operated. What to Do Wait for a while until the process is completed.
Page 732: D109
D109 Cause Firmware updates are available. What to Do When update notifications are configured, a notification will appear when there is an available update.
Page 733: Printer Information
Printer Information Safety Handling Precautions Specifications...
Page 734: Safety
Safety Safety Precautions Regulatory Information WEEE...
Page 735: Safety Precautions
Safety Precautions Follow the items below to use the printer safely. This may cause unexpected accidents such as fire or electrical shock. Warning • For people who are using a cardiac pacemaker • This product generates a low-level magnetic field. If you experience discomfort while working around this product, leave the area and consult a doctor.
Page 736: Choosing A Location
• Moving the Printer • Have the following number of people carry the printer. The weight may cause pain such as back pain. TC-21 : 2 people Choosing a location • Never install the printer on an unstable or vibrating surface.
Page 737: Power Supply
• Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source. To avoid the risk of fire or electric shocks, use the printer under the operating environment specified in the Specifications.
Page 738: Regulatory Information
FCC radio frequency (RF) Exposure Guidelines as this equipment has very low levels of RF energy. But it is desirable that it should be installed and operated keeping the radiator at least 20cm or more away from person's body. Canon U.S.A., Inc. One Canon Park Melville, New York 11747 1-800-652-2666...
Page 739 Interference Do not use the printer around medical equipment or other electronic devices. Signals from the printer may interfere with the correct operation of these devices.
Page 740: Weee
EEE. Your cooperation in the correct disposal of this product will contribute to the effective usage of natural resources. For more information about the recycling of this product, please contact your local city office, waste authority, approved scheme or your household waste disposal service or visit www.canon- europe.com/sustainability/approach/.
Page 741 Nutzung natürlicher Ressourcen bei. Um weitere Informationen über die Wiederverwertung dieses Produkts zu erhalten, wenden Sie sich an Ihre Stadtverwaltung, den öffentlich-rechtlichen Entsorgungsträger, eine autorisierte Stelle für die Entsorgung von Elektro- und Elektronik-Altgeräten oder Ihr örtliches Entsorgungsunternehmen oder besuchen Sie www.canon-europe.com/weee, oder www.canon-europe.com/battery. Zusatzinformationen für Deutschland: Dieses Produkt kann durch Rückgabe an den Händler unter den in der Verordnung des Elektro- und...
Page 742 Voor verdere informatie over recycling van dit product kunt u contact opnemen met uw plaatselijke gemeente, afvaldienst, officiële dienst voor klein chemisch afval of afvalstortplaats, of kunt u terecht op www.canon- europe.com/weee, of www.canon-europe.com/battery.
Page 743 Si desea más información sobre el reciclado de este producto, póngase en contacto con su municipio, el servicio o el organismo encargado de la gestión de residuos domésticos o visite www.canon-europe.com/ weee, o www.canon-europe.com/battery.
Page 744 Per ulteriori informazioni sul riciclaggio di questo prodotto, contattare le autorità locali, l'ente responsabile della raccolta dei rifiuti, un rivenditore autorizzato o il servizio di raccolta dei rifiuti domestici, oppure visitare il sito www.canon-europe.com/weee, o www.canon-europe.com/battery. Apenas para a União Europeia e AEE (Noruega, Islândia e Liechtenstein) Estes símbolos indicam que este produto não deve ser eliminado juntamente com o seu lixo doméstico,...
Page 745 Når du foretager korrekt bortskaffelse af produktet, bidrager du til effektiv brug af naturressourcerne. Kontakt din kommune, den lokale affaldsmyndighed, det lokale affaldsanlæg, eller besøg www.canon-europe.com/weee, eller www.canon-europe.com/battery for at få flere oplysninger om genbrug af dette produkt.
Page 746 Tuotteen asianmukainen hävittäminen säästää myös luonnonvaroja. Jos haluat lisätietoja tämän tuotteen kierrätyksestä, ota yhteys kunnan jätehuoltoviranomaisiin tai käyttämääsi jätehuoltoyhtiöön tai käy osoitteessa www.canon- europe.com/weee, tai www.canon-europe.com/battery. Endast för Europeiska unionen och EES (Norge, Island och...
Page 747 Om du vill ha mer information om var du kan lämna in den här produkten, kontakta ditt lokala kommunkontor, berörd myndighet eller företag för avfallshantering eller se www.canon-europe.com/weee, eller www.canon- europe.com/battery.
Page 748 W celu uzyskania informacji o sposobie recyklingu tego produktu prosimy o kontakt z właściwym urzędem miejskim lub zakładem gospodarki komunalnej bądź zapraszamy na stronę www.canon-europe.com/weee, lub www.canon-europe.com/battery. Platí len pre štáty Európskej únie a EHP (Nórsko, Island a Lichtenštajnsko)
Page 749 ümbertöötlemise kohta võtke ühendust kohaliku omavalitsusega, asjakohase valitsusasutusega, asjakohase tootjavastutusorganisatsiooniga või olmejäätmete käitlejaga. Lisateavet leitate ka Interneti- leheküljelt www.canon-europe.com/weee või www.canon-europe.com/battery. Tikai Eiropas Savienībai un EEZ (Norvēģijai, Islandei un Lihtenšteinai) Šie simboli norāda, ka atbilstoši ES Direktīvai (2012/19/ES) par elektrisko un elektronisko iekārtu atkritumiem (EEIA), Direktīvai (2006/66/EK) par baterijām un akumulatoriem, un akumulatoru atkritumiem,...
Page 750 šiuos gaminius, jūs padėsite efektyviai naudoti gamtinius išteklius. Daugiau informacijos apie gaminio perdirbimą jums gali suteikti vietinis biuras, atliekų tvarkymo bendrovė, sertifikuoti organai ar buitinių atliekų surinkimo įmonės. Taip pat siūloma apsilankyti interneto svetainėje www.canon- europe.com/weee, arba www.canon-europe.com/battery. Samo za Evropsko unijo in EGP (Norveška, Islandija in Lihtenštajn) Ti simboli pomenijo, da tega izdelka skladno z Direktivo OEEO (2012/19/EU), Direktivo 2006/66/ES in/ali nacionalno zakonodajo, ki uvaja ti direktivi, ne smete odlagati z nesortiranimi gospodinjskimi odpadki.
Page 751 Za več informacij o ponovni uporabi tega izdelka se obrnite na lokalen mestni urad, pristojno službo za odpadke, predstavnika pooblaščenega programa za obdelavo odpadkov ali na lokalno komunalo. Lahko pa tudi obiščete našo spletno stran www.canon-europe.com/weee, ali www.canon- europe.com/battery.
Page 752 će djelotvornom iskorištavanju prirodnih resursa. Dodatne informacije o recikliranju ovog proizvoda zatražite od svog lokalnog gradskog ureda, službe za zbrinjavanje otpada, odobrenog programa ili komunalne službe za uklanjanje otpada ili pak na stranicama www.canon-europe.com/weee ili www.canon-europe.com/battery. Korisnici u Srbiji Ovaj simbol označava da ovaj proizvod ne sme da se odlaže sa ostalim kućnim otpadom, u skladu sa...
Page 753 www.canon-europe.com/battery.
Page 754: Handling Precautions
Handling Precautions When Repairing, Lending, or Disposing of the Printer Legal Restrictions on Printing Ink Tips...
Page 755: When Repairing, Lending, Or Disposing Of The Printer
When Repairing, Lending, or Disposing of the Printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. To keep your personal information safe, please be sure to reset all printer settings when sending the printer for repair, lending or transferring the printer to another person, or disposing of the printer.
Page 756: Legal Restrictions On Printing
Legal Restrictions on Printing Printing or modifying printed copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • Paper money • • Money orders • • Certificates of deposit •...
Page 757: Ink Tips
Therefore, the page yield of the initial bundled set of ink bottles is lower than that of the subsequent sets of bottles. To keep printer's performance, Canon printer performs cleaning automatically according to its condition. When the printer performs cleaning, a small amount of ink is consumed. In this case, all colors of ink may be consumed.
Page 758: Specifications
Specifications Specifications Print Area...
Page 759: Printer Specifications
Specifications Printer specifications Printing performance Memory Interface Network Specifications Operating Conditions Paper Important • The following values may vary depending on the operating environment. • Printer specifications Power supply 100-240 V AC (50/60 Hz) Power consumption When printing (wired LAN connection): Approx. 28 W Standby (wired LAN connection): Approx.
Page 760: Printing Performance
* With the Print Head installed. Space for installation (W x D x Printer only: Approx. 46.0 x 44.3 x 29.4 in. (1168 x 1125 x 745 mm) Printer and Desktop Basket BU-06 (when the basket is opened): Approx. 46.0 x 56.2 x 57.7 in. (1168 x 1425 x 1465 mm) Printer and Stand SD-24 (when the basket is opened): Approx.
Page 761: Operating Conditions
Wi-Fi specifications Supported Standards: IEEE802.11n / IEEE802.11g / IEEE802.11b / IEEE802.11a / IEEE802.11ac Frequency bandwidth: 2.4 GHz / 5 GHz *1 Channels: 2.4 GHz: 1-11 or 1-13 *1 5 GHz: W52, W53, W56, W58 *1 *1 Frequency bandwidth and available channels differ depending on country or region.
Page 762 Free hard disk space 20 GB or more macOS Compatible Operating System (Standard macOS Big Sur 11.7.10 - macOS Sequoia 15 supplied printer driver) Free hard disk space 20 GB or more Other Supported OS iOS, iPadOS, Android, Chrome OS Some functions may not be available with the supported OS.
Page 763: Print Area
Print Area A margin required by the printer is added with respect to the size of paper loaded in the printer. The actual printing area corresponds to the paper size minus the space for this margin. Note • This product supports the minimal margin printing. Depending on the application you use to print, this •...
Page 764 A: Top Edge B: Bottom Edge C: Left Edge D: Right Edge Rolls Printable Area The required margins are 0.20 in. (5 mm)*1 / 1.18 in. (30 mm)*1 on the top and bottom, and 0.20 in. (5 mm) on the left and right. When performing the minimal margin printing, the top and bottom margins are 0.00 in.
Page 765 Envelopes Printable area Size Printable Area Nagagata 3 / Nagagata 4 A: 0.20 in. (5.0 mm) B: 0.31 in. (8.0 mm) C: 0.22 in. (5.6 mm) D: 0.22 in. (5.6 mm) Yougata 4 / Yougata 6 A: 0.50 in. (12.7 mm) B: 0.31 in.
Page 766: Appendix
Appendix Online Manual Symbols Used in This Document Trademarks Licenses...
Page 767: Online Manual
Online Manual Models used in illustrations and videos in this manual, may differ from your model. Screenshots in This Manual For Windows: The screenshots used in this manual are taken with Windows 10. For macOS: The screenshots used in this manual are taken with macOS Ventura 13.