Customer Services - Skoda FABIA Brochure

Customer services

Talk to us on 08457 745 745
No matter what the query, our dedicated call centre
is always ready to listen. No matter how big or small
the request, speak to one of customer care advisors
to see if they can help. The call centre is open from
8.30am-5.30pm. If you're calling out of hours, then a
message can be left and you'll be contacted back.
Peace of mind with a Škoda warranty
In the first two years of owning your car, you'll get
the peace of mind of a two year unlimited mileage
warranty. In addition, you'll also get a further
warranty on new vehicles supplied through the
appointed dealer network until the vehicle has
completed 60,000 miles or the end of the third year,
whichever is sooner.
Your Fabia also benefits from a 3 year paint warranty
and 12 year anti-perforation warranty.
A network that's here to help
With 14 years in the top 5 of JD Power's customer
satisfaction survey, our network of approximately
125 retailers knows how to treat a customer. You can
be sure that as a Škoda customer, your retailer will
look after you from the moment you walk through
the door, throughout the life of your Škoda. Your
Fabia will be serviced and maintained to the highest
standards by specially trained Škoda technicians. And
when you need a spare part you'll be happy to know
that most are held in stock, or can be ordered within
24 hours. So if top class customer satisfaction is what
you're after, the Škoda network will be there for you.
Motability
People in receipt of the Higher Mobility Component
of the Disability Living Allowance receive special help
from Škoda. Preferential prices on low cost Contract
Hire are available through your local approved
Motability retailer. For full details,
contact your retailer.
If your Škoda's in trouble, rely on
Škoda Assistance
Completely free of charge, every new Škoda is
covered by Škoda Assistance, provided by the
RAC through a dedicated team. This cover lasts
for 3 years. So if you ever break down, you can
use the freephone number to call out someone
who really knows about Škoda cars to help.
This service is even available in Europe,
so you don't need additional breakdown cover
when you're driving on the continent.
Financing your Škoda
We all know that times are hard, so Škoda Finance
specialises in providing funding solutions for Škoda
drivers. Regardless of whether you're a private or
business user, you can choose from a range of
funding options
Finance products available are:
• Solution – a personal contract plan
• Hire purchase
• Lease purchase
• Finance lease
• Contract hire
With all Škoda Finance products you can choose a
fixed-cost maintenance plan designed to help you
budget accurately. No matter what finance product
you choose, your local Škoda retailer will be able to
provide you with a personalised quote that could
meet your budget and vehicle needs. Škoda Finance
is a trading name of Volkswagen Financial Services
(UK) Limited, Brunswick Court, Yeomans Drive,
Blakelands, Milton Keynes MK14 5LR.
Registered in England number 2835230.
Adding that little extra to your car
If the standard specification and factory fitted
options aren't enough for you, then why not take
a look at our range of retailer fitted accessories?
A separate accessories brochure can be found at
your local retailer, or can be ordered by phoning our
call centre, or by going on-line at www.skoda.co.uk.
Insuring your car through Škoda
motor insurance
When you pick up your car for the first time, there's
no need to worry about insurance, because each
new Škoda comes with complimentary seven-day
cover upon request – we'll email a cover note
directly to your Škoda retailer, enabling them to tax
your car easily. Taking out an annual policy is easy
and it can start when the seven-day cover expires.
For more information contact your local Škoda
retailer or call 0800 051 3145 to get a quote or to
arrange your complimentary cover for your Škoda.
Škoda Insurance is underwritten and administered
by Zurich Insurance Company.
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