Carrier i-Vu Express Installation And Startup Manual

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i-Vu® Express

Installation and Start-up Guide

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Page 2 Carrier© 2025. All rights reserved. The content of this guide is furnished for informational use only and is subject to change without notice. Carrier assumes no responsibility or liability for any errors or inaccuracies that may appear in the informational content...
Page 3: Table Of Contents
Contents What is the i-Vu® Express application? ........................1 i-Vu® Express web server specifications ......................2 i-Vu® Express tools ............................... 3 Setting up i-Vu® Express client devices and web browsers ..................4 Setting up and using a computer with the i-Vu® Express system ..............5 Setting up and using a web browser to view the i-Vu®...
Page 4 Contents System Management ..............................45 Using the Management Tool ..........................45 Backup data from i-Vu® Express Management Tool ................... 48 Restore data from backup ..........................48 Restore factory defaults ........................... 49 Synchronize to system time ..........................49 Advanced topics ................................. 50 i-Vu®...
Page 5: What Is The I-Vu® Express Application
Routing devices • USB-CCN Adapter • USB-MS/TP Adapter • Open/CCN Routers • Open/CCN Links • Carrier® ChillerVu™ • i-Vu® XT Router and Link • TruVu™ routers Maximum controllers supported Trend storage 62 days Alarms storage Audit Log storage 30 days...
Page 6: I-Vu® Express Web Server Specifications
Safety Compliance IEC, UL, EN, CAN/CSA Environmental Compliance RoHS 2011/65/EU, WEEE 2002/96/EC, China RoHS MII Order #39 EMC Compliance FCC CFR Title 47, Chapter I, Part 15, Subparts A, B i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 7: I-Vu® Express Tools
The following i-Vu® Express tools are for the Installer only. NOTE The i-Vu® Express tools have a built-in license that expires 2 years after the software is released. Check the Carrier Partner Community Portal or the HVACPartners website for updates concerning your license. Use...
Page 8: Setting Up I-Vu® Express Client Devices And Web Browsers
Device type Platform support Smart phone Android , iOS Tablet Android , iOS, Surface NOTE Some functionality may be limited by the capability of the mobile device and operating system. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 9: Setting Up And Using A Computer With The I-Vu® Express System
Then select Settings > Site Permissions > Pop-ups and redirects. To... Do the following... Maximize the web browser window * Use the minimize/maximize button in the top right corner of the browser window. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 10: To Set Up And Use Mozilla Firefox
Select Tools > Add-ons > Extensions. On this page, you can enable/disable installed add-ons such as: • Adobe® Acrobat® Reader (to view PDF's) • QuickTime Plug-in (to play audible alarms) Only installed Firefox add-ons appear in the list. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 11: To Set Up And Use Google Chrome
Select a time range in the drop-down list. Check the types of information that you want to remove. Click CLEAR DATA. Maximize the web browser window Press F11 on your keyboard to turn full-screen mode on/off. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 12: To Set Up And Use Safari
Preferences > Tabs > uncheck Command-click opens a link in a new new browser tab Prevent Safari from automatically Preferences > General > uncheck Open "safe" files after downloading opening zip files exported from the i-Vu® Express application i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 13 TIP Re-enable popup blocking on your device when not using our software. On an Apple® iOS 12.2 Web browser settings To set on the iPhone... Enable JavaScript Settings > Safari > Advanced i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 14: Before Starting The I-Vu® Express Application And Your System
Install device managers and routers If you haven't already, download the Installation and Start-up Guide for the device managers and/or routers from the Carrier support website. Make sure you: Mount and wire your CCN device manager(s)*, Open, i-Vu XT, or TruVu router(s).
Page 15: Use Network Service Tool V To Ensure Hardware Is Communicating On The Ccn Network
Use Network Service Tool V to ensure hardware is communicating on the CCN network Connect the 3-terminal connector of the Network Service Tool's USB to CCN Converter to Port S1 on the i-Vu® device manager. Carrier USB to CCN converter i-Vu® device manager (top CCN Port) (Port S1)
Page 16: Get Your Systems Ready
Verify that every router has a unique address because duplicates will not install correctly. See i-Vu® Express Help for more information about setting schedules in the i-Vu® Express interface. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 17: Starting Up An I-Vu® Express Web Server
Screw the mounting plate to the holes on the back of the display panel. NOTE The arrow on the plate must be pointing straight up. Insert the stand-off screws into the bottom of the web server. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 18: Connect And Power Up Web Server
USB-A ports and connect to your network. You can only use one adapter (CCN or BACnet) on the web server. Press the On/Off Button to turn on the i-Vu® Express web server. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 21: If Starting A New System
USB CCN adapter - Requires restoring your system to factory defaults, which results in losing all your system data. USB BACnet adapter - Your data is not lost, however, you must restart the web server after the adapter is plugged in. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 22 Refer to Help in the i-Vu® Express interface for detailed instructions on navigating, finding your routers and controllers, configuring properties, trends, alarms, reports, and much more. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 23: Optional: Configure The I-Vu® Express System Using Static Ip Addresses
Be sure to record the user name and password for the first operator in the i-Vu® Express Owner's Guide. • You cannot leave the password blank for the Tenant Override Billing application. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 24: Set Up Operators
Update the i-Vu® Express system with service packs and patches. • Register the i-Vu® Express software. • Enable and set up the advanced password policy. • Add and remove i-Vu® Express add-ons. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 25: Access Privileges
Execute Audit Log Report - run the Location Audit Log and System Audit Log reports. Download Controllers - mark equipment for download and initiate a download. System Shutdown - issue the Shutdown manual command that shuts down i-Vu® Express Server. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 26 Point Setup Parameters - point number, type, range, and network source and destination Restricted Parameters - properties the installer restricted with this privilege Category Assignments - Alarm, Graphic, Trend, and Report category assignments i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 27: Set Ntp (Network Time Protocol)
If it cannot find one, the i-Vu® Express web server uses the User Assigned NTP addresses, if any, in the User Assigned fields. CAUTION Contact your Network Administrator for guidance in entering these settings. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 28: Update The I-Vu® Express Web Server
Click Apply Changes to save your updated settings. The web server automatically reboots. Update the i-Vu® Express web server Carrier periodically provides updates that include enhancements, bug fixes, and new SAL files. You can apply these updates in the Management Tool.
Page 29 Downloads page. Click the Start button. NOTES Use Ctrl+click, Shift+click, or the Select All checkbox to select multiple controllers. ○ See To download from the Downloads page in Help for more details. ○ i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 30: If Upgrading From An I-Vu® Standard Or Plus System
, then select System Options > General tab > Management Tool. • Launch your browser and type your system name followed by :8080. For ex.: http://ivu:8080/. • NOTE You need the Installer privilege to access the Management Tool. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 31: Back Up Data From I-Vu® Standard Or Plus Management Tool
Click Save when asked Do you want to open or save this file? Save this system.backup.tgz file to a convenient location on your computer. CAUTION! Do not alter the name of this file! Exit from Management Tool. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 32: Access The Startup Screen
Express web server will be lost. To regain communication with the i-Vu® Express web server, you must configure the IP address of the computer to be on the same subnet. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 33: Restore Data From Backup
Firewalls may prevent successful access to the default websites. Your Network Administrator can provide alternate addresses for a local server, a remote server, or a website. Click Apply Changes to save your updated settings. The web server automatically reboots. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 34: Update The I-Vu® Express Web Server
If upgrading from an i-Vu® Standard or Plus system Update the i-Vu® Express web server Carrier periodically provides updates that include enhancements, bug fixes, and new SAL files. You can apply these updates in the Management Tool. The i-Vu® Express SAL files update your i-Vu® Express controllers. The SAL libraries contain control programs, graphics, drivers, screen files, and other important controller data.
Page 35 Downloads page. Click the Start button. NOTES Use Ctrl+click, Shift+click, or the Select All checkbox to select multiple controllers. ○ See To download from the Downloads page in Help for more details. ○ i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 36: Update Your Routers And Controllers
Downloads page. Click the Start button. NOTES Use Ctrl+click, Shift+click, or the Select All checkbox to select multiple controllers. ○ See To download from the Downloads page in Help for more details. ○ i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 37: Merging A Mixed Ccn And Open System To The I-Vu® Express Application
All settings are restored in your primary database, including, alarms, trends, and operators. The secondary system is installed using a clipping, which does not include operators or alarms. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 38: Example Of Merging I-Vu® Standard Or Plus Databases To I-Vu® Express
An i-Vu Open v5.0 or 5.1 system is connected to an i-Vu Open Link or an i-Vu Open Router See the illustration below for explanations of the terms used in the steps. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 39: Capture Current I-Vu® Standard Or Plus Web Server Settings
, then select System Options > General tab > Management Tool. • Launch your browser and type your system name followed by :8080. For ex.: http://ivu:8080/. • NOTE You need the Installer privilege to access the Management Tool. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 40 If upgrading from an i-Vu® Standard or Plus system Print the Management Tool screen or record all of the information under Addressing and i-Vu Port Configuration. • i-Vu® Standard v4.2 addressing • i-Vu® Plus v4.2 addressing i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 41: Backup Data From I-Vu® Standard Or Plus Management Tool
Save the file (system.backup.tgz) to a convenient location on your computer. CAUTION! Do not alter the name of this file! Exit from Management Tool. You must reboot the web server before proceeding. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 42: Install I-Vu® Software
The server will shut down when the installation is complete. This process takes several minutes. NOTE Do not power off during the installation. Remove the USB drive or CD. Repeat these steps for the second server. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 43: Restore Data From Backups
If the control program was made in Snap, open it in Snap and save with a different name. ○ If the control program was produced in ApplicationBuilder, open the equipment file in EquipmentBuilder ○ and save the file with another name. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 44: Update Your Routers And Controllers
Continue? Click OK. When the message Updated to the library version xx. appears, click Close. Repeat steps 1 - 4 for any additional types of controllers. Click Close again. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 45: After The Upgrade
To increase security of a i-Vu® Express system, by default, the i-Vu® Express application allows only ○ add-ons that are supported and signed by Carrier®. However, you can run an unsigned add-on. You must open SiteBuilder and go to Configure > Preferences > Web Server, and check Allow unsigned add-ons.
Page 46: Troubleshooting
If the problem isn’t with the proxy server settings and pinging is enabled on the LAN, failing to ping successfully could mean that the i-Vu® Express name is resolving to an incorrect IP address. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 47: Example 1: Determining If A Valid Ethernet Connection Exists
Ethernet cable is being used, i.e. crossover or patch cable. You must have a live Ethernet connection to successfully connect to the i-Vu® Express web server. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 48: Example 2: Pinging By Computer Name
Plug the keyboard into a USB port on the i-Vu® Express web server. Turn on the i-Vu® Express web server. Press Esc on your keyboard to clear the banner. Your monitor displays the i-Vu® Express web server's system information. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 49: System Management
Device ID if a monitor is connected to the i-Vu® Express web server Once you have set up a system, the factory default credentials are no longer valid. Use your i-Vu® credentials with Installer privilege to access the Management Tool. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 50 USB Network Address — IP address of the internal BACnet router or the internal ○ CCN Gateway Redirect HTTP requests to Check this field to have all HTTP requests automatically redirected to the more secure HTTPS HTTPS. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 51 If pinging is unsuccessful, contact the customer IT or ISP. There is a software update Appears if a software update is available. Click Apply to download the update. available i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 52: Backup Data From I-Vu® Express Management Tool
Restore is complete when Operation Status displays No Background Operations Currently Active. If you wish to change the name of your i-Vu® Express system from the default ivu, enter the new name in the Name field under Addressing. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 53: Restore Factory Defaults
Click to immediately synchronize all controllers. To adjust the time when controllers are automatically synchronized each day, click Enable time synchronization of controllers daily at and fill in time. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 54: Advanced Topics
Email Options - Email can be sent from both Internet and Intranet mail servers. To send email off of the LAN, the DNS and domain field must be properly configured in the i-Vu® Express web server. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 55: If Dhcp Will Not Assign Two Ip Addresses
DHCP will not work in cases where the DHCP Server will not assign 2 unique IP addresses. You must configure the i-Vu® Express system with static IP addresses. See Optional: Configure the i-Vu® Express system using a static IP address (page 19). i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 56: Finding The Mac Address Of The I-Vu® Express Web Server
Carefully follow the instructions in Connect a monitor directly to the i-Vu® Express web server (page 44). Once the server has restarted, the monitor displays the system information and the Ethernet MAC address is on the fourth line. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 57: Using Tcp/Udp Ports
The CCN/IP and BACnet/IP ports have to be exposed if the connection between the i-Vu® Express web server and the routers contain a firewall. • Ports are not configurable, with the exception of Alarm Notification Client. i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.
Page 58: Document Revision History
Added graphics for UBX-110 C-PM-TC-J-RD Optional: Mount the web server to a Added caution flat panel i-Vu® Express web server Added specifications for UBX-110 specifications * For internal use only i-Vu® Express ©2025 Carrier. Installation and Start-up Guide All rights reserved.

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