F-SECURE ANTI-VIRUS - FOR MICROSOFT EXCHANGE Administrator's Manual page 258

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3.
The F-Secure Support Tool starts and the dialog window displays the
progress of the data collection.
Note that in some web browsers, the window may appear
behind the main browser window.
4.
When the tool has finished collecting the data, click
download and save the collected data.
You can also find and run the FSDiag.exe utility under the
F-Secure\Common folder, if you prefer not to do it through the F-Secure
Anti-Virus for Microsoft Exchange Web Console. The tool generates a file
called FSDiag.tar.gz.
Please include the following information with your support request:
Version number of F-Secure Management Agent, F-Secure

Anti-Virus for Microsoft Exchange, F-Secure Policy Manager
Server, and F-Secure Policy Manager Console. Include the build
number if available.
Description how F-Secure components are configured.

The name and the version number of the operating system on

which F-Secure products and protected systems are running. For
Windows, include the build number and Service Pack number.
The version number and the configuration of your Microsoft

Exchange Server. If possible, describe your network
configuration and topology.
A detailed description of the problem, including any error

messages displayed by the program, and any other details that
could help us replicate the problem.
Logfile.log from the machines running F-Secure products. This

file can be found under Program Files\F-Secure\Common. If you
are sending the FSDiag report you do not need to send the
Logfile.log separately, because it is already included in the
FSDiag report.
If the whole product or a component crashed, include the

drwtsn32.log file from the Windows NT directory and the latest
records from the Windows Application Log.
Report to