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Grandstream Networks GWN Series User Manual
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Grandstream Networks GWN Series User Manual

Grandstream Networks GWN Series User Manual

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Grandstream Networks, Inc.
GWN Series Dual-Band Wi-Fi 6 Routers
GWN7062E(T) - User Manual

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Summary of Contents for Grandstream Networks GWN Series

  • Page 1 Grandstream Networks, Inc. GWN Series Dual-Band Wi-Fi 6 Routers GWN7062E(T) - User Manual...

  • Page 2: Product Overview

    The GWN7062E and GWN7062ET are high-performance, secure dual-band routers powered by Wi-Fi 6 (802.11ax) technology, designed for small offices, home offices, shops, and remote workers. Both routers provide 2.4G 2×2:2 and 5G 3×3:2 MU-MIMO with beamforming and XTRA Range technology, ensuring maximum network throughput, expanded Wi-Fi coverage, and support for wireless Mesh networking.
  • Page 3 ● 2.4G: 23dBm Maximum TX Power ● 5G: 24dBm *Maximum power varies by country, frequency band and MCS rate 2.4G 802.11b: -96dBm@1Mbps, -88dBm@11Mbps; 802.11g: -93dBm@6Mbps, -75dBm@54Mbps; 802.11n 20MHz: -73dBm@MCS7; 802.11n 40MHz: -70dBm@MCS7; 802.11ax 20MHz: -60dBm@MCS11; 802.11ax 40MHz: -58dBm@MCS11; 802.11a: -92dBm@6Mbps, -74dBm@54Mbps; Receiver Sensitivity 802.11n 20MHz: -73dBm@MCS7;...

  • Page 4: Installation

    ● L2TP Client ● PPTP Client ● IPSec Site-to-Site & Client-to-Site ● OpenVPN® Server ● WireGuard® Site-to-Site & Peer-to-Site ● Embedded controller ● GDMS (Networking) offers a free cloud management platform for unlimited GWN Routers Network Management ● GWN Manager offers premise-based software controller ●...

  • Page 5: Getting Started

    Powering and Connecting ○ GWN7062E GWN7062E Ports ○ GWN7062ET GWN7062ET Ports SSID’s default password information is printed on the MAC tag of the unit. Safety Compliances The Dual-Band Wi-Fi Router complies with FCC/CE and various safety standards. The device power adapter is compliant with the UL standard.

  • Page 6: Led Indicators

    LED Indicators The GWN7062E(T) router has a single multi-color LED indicator to display its operational status. The following table provides a detailed breakdown of the LED statuses and their meanings: LED Status Indication The router is powered off. ● Internet is connected. Solid Blue ●...
  • Page 7 Web GUI Login Page To access the Web GUI: 1. Connect a computer to a LAN port of the router. 2. Ensure the device is properly powered up. 3. Open a Web browser on the computer and enter the web GUI URL in the following format: https://192.168.80.1 (Default IP address).
  • Page 8 Change language Steps to Change the Language: 1. Locate the Language Menu: In the top-right corner of the web interface, click on the admin dropdown menu. 2. Select a Language: A list of available languages will appear. Choose the desired language by clicking on it. 3.

  • Page 9: Quick Setup

    Search Quick setup If the user missed the Setup Wizard at the first boot of device. It’s accessible all the time at the top of the page and it contains the necessary settings that the user must configure in 4 steps. Quick Setup 1.
  • Page 10 2. Internet Settings In this step, the user selects the appropriate Internet Connection Type to establish network connectivity. The available options include Dynamic IP, Static IP, PPPoE, L2TP, and PPTP. The selection should be based on the user’s internet service provider (ISP) requirements.
  • Page 11 Quick Setup – Automatic Upgrade GDMS Networking – Cloud Management GDMS (Grandstream Device Management System) Networking allows users to register and manage the router remotely via the cloud. Once registered, the router can be monitored and configured from anywhere, providing enhanced flexibility and centralized control.

  • Page 12: Network Map

    Mesh Network Shortcut How to Use the Mesh Shortcut: 1. Click on the “Add New Router” shortcut (highlighted icon in the top-right corner). 2. A setup window will appear, guiding you through the Mesh Network pairing process. 3. Ensure the following conditions are met before proceeding: The primary router is already connected to the internet.
  • Page 13 This page displays an overview of the router’s network topology, including Internet connection, primary router status, Mesh Nodes and connected clients. Collapsible Network Map: The Network Map includes a collapsible panel feature, allowing users to expand or collapse detailed network information for a cleaner and more efficient interface.
  • Page 14 To edit the WAN settings, click on the edit icon next to the Internet details. A pop-up window will allow selecting the connection type and configuring necessary parameters. Network Map – Internet – Edit WAN Internet Connection Types: When configuring the WAN (Internet) connection type, users can select from the following options: Dynamic IP –...

  • Page 15: Port Status

    Network Map – Router Information Wi-Fi Settings Allows users to configure and manage wireless network settings: Wi-Fi Name (SSID): Set or modify the Wi-Fi network name. SSID Band Selection: Choose between: 2.4GHz & 5GHz (Dual-band) 2.4GHz only 5GHz only Security Mode: Select encryption type (e.g. WPA2/WPA3). Wi-Fi Password: Set or update the wireless password.

  • Page 16: Client Devices

    Network Map – Primary Router – Port Mesh Nodes Displays any Mesh devices connected to the network. Shows device type, MAC address, and connection status. Network Map – Mesh Nodes Client Devices Lists all devices connected to the router. Displays connection type (2.4GHz, 5GHz, or wired). Shows IP addresses, real-time bandwidth usage, and connection time.

  • Page 17: Traffic Statistics

    Network Map – Clients – Shortcuts Managing Connected Devices: Users can perform various actions directly from the Operations column: Edit (Pencil Icon) – Modify the device name or other settings. Block (Prohibited Icon) – Restrict network access for the selected device. Parental Control (House Icon) –...
  • Page 18 Traffic Statistics – Client Statistics part 2 App Statistics This tab provides a breakdown of network usage based on application types, enabling better traffic management and prioritization. App History Statistics: Tracks total bandwidth usage over time. App Group Traffic Statistics: Categorizes network traffic into groups such as: Gaming, VoIP, Social Media, Streaming, Official Work, and Others App List: Displays detailed statistics for each application, including: Total Usage, Upload, Download, and Visit Count...
  • Page 19 Traffic Statistics – App Statistics part 2 QoS (Quality of Service) Quality of Service (QoS) is a network feature that prioritizes specific types of internet traffic to ensure optimal performance for critical applications. By enabling QoS, users can allocate bandwidth more efficiently, reducing latency for gaming, streaming, video calls, and other high-priority tasks.

  • Page 20: Parental Control

    HomeCare Parental Control The Parental Control feature under Basic → HomeCare allows administrators to manage and control internet access for specific devices connected to the network. This feature is particularly useful for parents, schools, or workplaces to enforce internet usage policies. Key Features of Parental Control: Time-Based Restrictions: Set internet access schedules to restrict online usage during specific hours, such as school nights or weekends.
  • Page 21 2. Click on the Add button at the top-left of the client list. Once a client is added, administrators can configure various settings such as online time limits, app restrictions, and URL filtering. Parental Control – add Client/Device Selecting or Manually Adding a Device After clicking Add in the Parental Control section, users have two options to add a device: 1.
  • Page 22 Define blocked times for weekends (Friday and Saturday). 5. Enable Time Duration of Internet Use to specify the maximum allowed usage time per day: Assign usage limits for school days (Monday to Friday). Configure usage limits for weekends (Saturday and Sunday). 6.
  • Page 23 Parental Control – App/URL allow or block Applying Parental Control Settings to a New Device The Parental Control feature allows users to quickly apply an existing device’s settings to a new device, simplifying network management. Steps to Apply Settings to a New Device: 1.

  • Page 24: Security > Firewall

    6. Click Save to apply the changes. This feature provides flexibility for managing online time and enforcing parental control policies. Parental Control – One-Click Network Disconnection Important: This feature requires devices to have a static MAC address to function properly. If your device is using a random MAC address, certain functions may not work as expected.
  • Page 25 Note: Users can click Refresh to update the event list and monitor real-time security threats. This feature enhances network protection by proactively identifying and blocking potential cyber threats, ensuring a safer browsing and internet experience for all connected devices. Cloud The Cloud section in the routers allows users to remotely manage and monitor their routers using Grandstream’s cloud- based and on-premise management platforms.
  • Page 26 This integration allows network administrators to efficiently manage multiple devices remotely while ensuring real-time monitoring and configuration capabilities. GWN Manager For users who prefer a local management platform, GWN Manager can be installed and configured. Installing GWN Manager 1. Click Quick Installation Guide to access the online installation manual. 2.
  • Page 27 Cloud – GWN Manager – GWN App QR code Configuring GWN Manager Users can connect to GWN Manager manually or automatically: Automatic Configuration: Uses DHCP Option 43 to detect and assign the manager’s server. Manual Configuration: Users input the Manage Server Address and Port manually. Cloud –...
  • Page 28 System & Maintenance: Firmware upgrades, logs, and backup configurations. This mode is recommended for network administrators, power users, and businesses needing fine-tuned security, performance, and network segmentation. By switching between these modes, users can balance ease of use with advanced functionality, ensuring an optimized experience for both novice and expert users.
  • Page 29 3. IP & DNS Information: Displays IPv4 Address, Gateway, DNS Server, and Uptime. 4. Real-time Rate Graph: Shows current network activity in an interactive graph. Hovering over the graph reveals precise details of upload and download speeds at specific times. 5.

  • Page 30: System Info

    System Info The following details are displayed on this page: Device Model: Identifies the router model, e.g., GWN7062ET. Software Version: Displays the installed firmware version. Hardware Version: Indicates the router’s hardware revision. MAC Address: The unique network identifier assigned to the router. Part Number: Manufacturer’s part number for the device.
  • Page 31 The Internet Settings page allows users to configure the WAN (Wide Area Network) and LAN (Local Area Network) settings of the GWN7062E and GWN7062ET routers. This page provides options for defining the network roles of available Ethernet ports, setting up different internet connection types, customizing MAC addresses, and configuring Dual-WAN policies for enhanced connectivity and failover mechanisms.

  • Page 32: Lan Settings

    Dual-WAN Policy If multiple WAN ports are enabled, the router provides options for Load Balancing and Failover modes: 1. Load Balancing Mode Balances network traffic between multiple WAN ports. Users can adjust the WAN1/WAN2 Weight slider to control the distribution of data traffic. Internet Setting –...

  • Page 33: Dhcp Service

    1. MAC Address: Displays the unique MAC address assigned to the LAN interface of the router. 2. IP Address: Users can define the router’s LAN IP address, which serves as the default gateway for devices connected to the local network. Default: 192.168.80.1 This can be customized based on the user’s network design.
  • Page 34 4. Default Gateway Sets the router’s LAN IP address as the gateway for connected devices. Default: 192.168.80.1 5. Preferred DNS Server Specifies the primary DNS server used for domain name resolution. Example: (Google Public DNS) 8.8.8.8 6. Alternative DNS Server Specifies a secondary DNS server in case the primary is unavailable.

  • Page 35: Triple Play

    1. Select Add Manually. 2. Enter the MAC Address of the client. 3. Enter the IP Address you want to bind to the MAC address. 4. Click Save to confirm. Address Binding – Add Manually Option 2: Select from Clients 1.
  • Page 36 Users can navigate to Advanced → Internet Settings → Triple Play to configure the settings. Triple Play – Working mode Selecting a Working Mode In the Triple Play settings, users can select a Working Mode from the dropdown menu. The available options are: Disable: Triple Play is turned off, and all traffic is treated as general internet traffic.
  • Page 37 Triple Play – IPTV – Bridge Mode IPTV Configuration Options: 1. Selecting the Internet Port Choose which WAN port will handle IPTV traffic. 2. Assigning an IPTV Port Select a LAN port (e.g., NET2, NET3) to be designated for IPTV service. 3.
  • Page 38 The VoIP Mode is designed to prioritize and optimize Voice over IP (VoIP) traffic, ensuring high-quality voice communication. This mode dedicates a LAN port for VoIP services while maintaining separate network traffic for other internet activities. VoIP Configuration Options: 1. Selecting the Internet Port Choose which WAN port will handle VoIP traffic.
  • Page 39 3. Choosing an ISP Profile Select an ISP profile from the dropdown list or set it to Custom for manual configuration. 4. VLAN Configuration for Different Services Internet VLAN: Assigns a VLAN ID to the general internet traffic. IPTV VLAN: Assigns a VLAN ID specifically for IPTV services. VoIP VLAN: Assigns a VLAN ID to prioritize voice traffic.

  • Page 40: Policy Routes

    The 802.1p value determines the priority of traffic within that VLAN. 5. Adding Multiple VLANs Users can configure multiple VLANs with different priority levels and traffic types to optimize network performance. 6. Saving the Configuration Once all settings are configured, click Save to apply the changes. When to Use Custom Mode: Enterprises with multiple VLANs for security and traffic isolation.
  • Page 41 Policy Routes – Add Configuring a Domain-Based Policy Route: 1. In the Add Policy Route window: Enter a Name for the policy route. Enable the policy by toggling the Enable switch. Select Domain as the rule type. Enter one or more domain names (e.g., youtube.com, netflix.com). Choose the Outgoing Interface (WAN1 or WAN2).
  • Page 42 This method allows predefined devices to be routed through specific WAN connections. Policy Routes – Select from Clients Adding a Client Manually (MAC Address): Choose Add Manually under Generation Mode. Enter the MAC Address of the client device. Select the Outgoing Interface (WAN1 or WAN2). Click Save to confirm the settings.

  • Page 43: Basic Settings

    Telephony The Telephony section is available exclusively for the GWN7062ET model, as it includes two FXS ports for analog telephone connections. These settings allow users to configure VoIP services, enable DHCP Option 120 for SIP registration, and manage FXS ports. To access Telephony settings, navigate to: Advanced →...
  • Page 44 Telephony – FXS Settings Steps to Enable FXS Ports: 1. Navigate to: Advanced → Telephony → FXS Settings 2. Select FXS1 or FXS2 from the tabs at the top. 3. Toggle Enable to ON. 4. Fill in the following required fields: Phone Number: Assign a number to the FXS line.
  • Page 45 1. Log in to the router’s Web UI. 2. Navigate to Advanced → Wi-Fi Settings → Wi-Fi. Wi-Fi page Adding a New Wi-Fi Network: 1. Click the “Add” button to create a new Wi-Fi network. 2. In the Basic Settings section: Toggle Wi-Fi to enable.
  • Page 46 Monitor Traffic statistics for each Wi-Fi network. Share Wi-Fi Sharing Wi-Fi via QR Code: Users can generate a QR code to allow guests to quickly connect to the Wi-Fi network. 1. Click the “Share” icon next to an SSID. 2. A QR code containing the SSID and password will be displayed. 3.
  • Page 47 1. Channel Width: Adjust the channel width for both 2.4GHz and 5GHz bands. Options: 2.4GHz: 20MHz (recommended for stability). 5GHz: 40MHz, 80MHz (wider channels for higher speeds). 2. Channel Selection: Select Auto to allow the router to choose the best available channel dynamically. Manually specify a channel if needed to avoid interference.
  • Page 48 Before proceeding with the setup: The primary router should already be connected to the internet. The new router (node router) must be new or factory reset to be properly detected. Once these conditions are met, click “Next” to proceed. Preparing the Router for Mesh Connection 4.
  • Page 49 Mesh – sub router is found 6. Synchronizing the Node Router After clicking “Add,” the system will prompt users to press the “SYNC” button on the node router. Locate the SYNC button on the device and press it to complete the pairing process. Mesh –...
  • Page 50 Mesh – Diagnosing Connection Issues For instructions on using the physical Sync Button and understanding the system indicator lights, please refer to this guide: GWN7062E(T) – Setting Up Mesh Using the SYNC Button Clients The Clients page on the GWN7062E/T router provides an overview of all connected devices, including both wired and wireless clients.
  • Page 51 Clients – edit name Viewing Client Traffic Details 1. Click on the Exclamation mark icon next to a client entry. 2. This opens a Client Traffic Overview page with: Traffic statistics by app group Data usage trends over time (Today, This Week, or This Month) Breakdown of applications consuming network resources Clients –...
  • Page 52 Blocking a Wireless Client 1. Click on the Block (circle with a slash) icon next to the client. 2. A confirmation prompt will appear: “Confirm to add this client to blocklist?” 3. Click Add to blocklist to prevent the device from reconnecting to the network. Note: Blocking is only effective for wireless clients.
  • Page 53 Disable Random MAC Address – Windows® (Example: Windows® 10/11) iOS® (Example: iOS® 14 and later) 1. Open > Settings Wi-Fi 2. Tap on the (i) information icon next to your Wi-Fi network. 3. Tap Private Wi-Fi Address 4. Select Off. Disable Random MAC Address –...
  • Page 54 Disable Random MAC Address – Stock Android Samsung® Devices: 1. Go to > > Settings Connections Wi-Fi 2. Tap on your connected network. 3. Scroll to MAC Address Type 4. Select Phone MAC instead of Randomized MAC Disable Random MAC Address – Samsung®...

  • Page 55: Traffic Management

    Disable Random MAC Address – Xiaomi Devices: Traffic Management Traffic Statistics The Traffic Statistics page on the GWN7062E/T router provides detailed insights into network traffic usage. This section helps users monitor bandwidth consumption by different applications and categorize traffic usage over time. Users can filter traffic by application groups, review real-time data usage, and set QoS rules based on traffic patterns.
  • Page 56 This Month The right-side drop-down menu allows filtering by App Groups, including: Gaming Amusement Sociality Life Official VoIP Study Viewing Application Traffic Details: Hovering over the App Traffic Statistics chart reveals detailed upload and download statistics for each application. The App List table provides: Application Name Traffic Category (App Group) Number of Visits...
  • Page 57 QoS – Basic Settings Configuring APP QoS: Navigate to the APP QoS tab. Click “Configure Priority” to assign a priority level to different application groups or individual applications. The available priority levels range from Priority 0 (highest) to Priority 7 (lowest). Users can classify traffic based on categories such as: Gaming VoIP...
  • Page 58 Source: Choose between all clients, specific clients, or an IP address. Destination: Select All Traffic, Applications, or Domain. Apps: If applicable, select the app or app category to prioritize. Priority: Assign a priority level from 0 (highest) to 7 (lowest). Rewrite DSCP: Adjust DSCP settings if necessary.

  • Page 59: Port Forwarding

    Port Forwarding Port forwarding is a feature that allows external devices to communicate with devices on a local network through a specific port or range of ports. This is essential for hosting services such as web servers, gaming servers, or remote access applications. By configuring port forwarding, users can direct incoming network traffic from the WAN (Wide Area Network) to a designated IP address within the LAN (Local Area Network).
  • Page 60 TCP only UDP only Interface: Choose the WAN interface for this rule (WAN1 or WAN2). External Port: Specify the external port(s) that will receive incoming traffic. Note: The external port should be within the valid range of 1-65535. Device IP Address: Select a target device from the list of connected clients or manually enter the IP address of the internal device.
  • Page 61 Password: Enter the corresponding password. Domain: Input the registered DDNS domain (e.g., myrouter.no-ip.com 4. Interface Selection: Choose the WAN interface to associate with the DDNS: WAN1 WAN2 5. IP Source: Choose how the IP address should be obtained: WAN IP (Default) – Uses the router’s WAN IP. Public IP –...
  • Page 62 While UPnP simplifies port forwarding, it may pose security risks if enabled without proper monitoring. It is recommended to disable UPnP if not actively used to prevent unauthorized applications from opening ports. Users can manually configure port forwarding for more control over network security. The DMZ (Demilitarized Zone) feature allows a device on the local network to be fully exposed to the internet, bypassing firewall protection.
  • Page 63 2. Click on Security Firewall. Defense Settings: The Defense Settings tab allows users to enable or disable core security features. Basic Security Defense: This feature enhances network security by providing fundamental protection against common threats. Content Security Detection: When enabled, this feature allows users to configure content filtering and security settings via the Content Control section.
  • Page 64 The Content Control section allows administrators to manage and restrict network access to websites and applications based on predefined filters and categories. This feature is useful for network security, parental controls, and workplace productivity. To access the Content Control page, navigate to: Security → Content Control Content Control page URL Filtering URL Filtering enables administrators to manually specify websites that should be blocked on the network.

  • Page 65: Block List

    Content Control – URL Classification Filtering App Filtering App Filtering allows administrators to control access to applications based on their category or specific application names. Blocking or Allowing Applications: 1. Navigate to the App Filtering tab. 2. A list of categories such as Gaming, Sociality, VoIP, Study, Official, etc. will be displayed. 3.
  • Page 66 blocklist Adding a Device to the Blocklist: 1. Click on the “Add” button. 2. Choose a Generation Mode: Select from clients – Choose a MAC address from a list of currently connected devices. Add Manually – Enter the MAC address of the device manually. 3.
  • Page 67 Standardized network security protocol for point-to-point security. Highly secure and flexible. Integrates with GDMS Networking for automatic WAN IP updates. 3. OpenVPN® A widely used VPN protocol with encryption and authentication features. Compatible with multiple platforms (Windows, Mac, Android, iOS). Supports user authentication via SSL certificates.
  • Page 68 WireGuard® Example IPSec Setup Wizard IPSec Example OpenVPN® Setup Wizard OpenVPN® Example PPTP Setup Wizard...
  • Page 69 PPTP Example L2TP Setup Wizard L2TP Example For more details on how to configure VPN, please refer to this guide: VPN Guide IPv6 The GWN7062E(T) router supports IPv6 networking, allowing users to configure WAN and LAN settings for next-generation Internet Protocol connectivity. IPv6 provides a larger address space, improved security, and better support for modern networking needs.

  • Page 70: Captive Portal

    IPv6 – WAN The LAN IPv6 settings determine how IPv6 addresses are assigned to devices within the local network. This section includes: Enable – Toggle to enable IPv6 on the LAN network. Obtain the Fixed Prefix of PD on WAN – If enabled, the router will automatically use the IPv6 prefix assigned by the ISP. IPv6 Address Prefix / Prefix Length –...
  • Page 71 Add a Policy rule Creating a New Captive Portal Policy: After clicking “Add”, the configuration page appears with several customizable settings: 1. Policy Name: Define a unique name for the captive portal policy. 2. Splash Page: Choose between: Internal: Uses the built-in splash page. External: Redirects users to an external captive portal.
  • Page 72 Add/Edit Policy Rule Applying a Captive Portal Policy: After creating a captive portal policy, it can be assigned to an SSID in the Wi-Fi Settings section. Users connecting to this SSID will be required to authenticate via the defined captive portal policy before accessing the network. This feature helps administrators enforce security and access controls effectively, ensuring compliance with network policies.
  • Page 73 Login Components For Free: Allows open access without authentication. Simple Password: Users enter a pre-configured password. Facebook Login: Authenticate using a Facebook account. X (formerly Twitter) Login: Authenticate using an X (Twitter) account. Google Login: Authenticate using a Google account. Voucher Login: Users enter a generated voucher code.
  • Page 74 Wi-Fi Name: The SSID (Wi-Fi network) the client connected to. Authentication Type: The method used to authenticate (e.g., “For Free,” “Simple Password,” “Facebook,” etc.). Login Time: The timestamp when the client successfully authenticated. End Time: The expiration time of the authentication session. Authentication Status: Indicates whether the client is currently authenticated or not.
  • Page 75 Traffic Allocation Method: Per Voucher: The total data limit applies to all devices using the same voucher. Per Device: Each device gets an independent data limit. Duration: Defines how long the voucher remains active (days/hours/minutes). Valid Time: The period before the voucher expires (1-365 days). Description: Optional text to describe the voucher usage.

  • Page 76: Maintenance

    Maintenance Upgrade The Upgrade section in the GWN7062E(T) router web UI allows users to update the router’s firmware to the latest version. Firmware updates provide security patches, performance enhancements, and new features, ensuring the router remains up to date and functions optimally. To access the Upgrade page: 1.

  • Page 77: Backup And Restore

    Benefits of Automatic Upgrade: Ensures the router stays up to date without manual intervention. Reduces downtime by scheduling updates during non-peak hours. Upgrade – Detect New Firmware Backup & Restore The Backup & Restore section in the GWN7062E(T) router allows users to save, restore, and reset the router’s configuration. This feature ensures that users can preserve their network settings, recover from misconfigurations, and restore factory defaults when necessary.
  • Page 78 Use Case: Before making significant changes to the router settings. For disaster recovery, allowing quick restoration of network settings. To replicate configurations across multiple routers. 2. The Restore function allows users to reload a previously saved configuration file. Steps to Restore Configuration: 1.
  • Page 79 Platform – Identifies whether the log event is local or network-related. Address – Shows the IP address involved in the event. Log Type – Categorizes log entries (Operation, Configuration, Security, etc.). Details – Provides additional information about the event. Exporting Logs: Click Export to download logs as a CSV file for offline analysis.
  • Page 80 Diagnostics – Ping/Traceroute 3. One-click Debug This feature automatically collects system logs and diagnostic data in a compressed file. Steps to Generate Debug File: 1. Click Redebug to start data collection. 2. Once completed, a debugging result file appears. 3. Click the download icon to save the debug file. Use Case: Share the debug file with technical support for advanced troubleshooting.
  • Page 81 Diagnostics – SSH Remote Access 5. Link Tracking Monitors and controls network connection limits. Configuration: Link Tracking Upper Limit – Adjusts the maximum number of tracked links. Default limit: 16384 (adjustable up to 32768). Use Case: Helps optimize bandwidth monitoring. Prevents excessive logging overload.
  • Page 82 Diagnostics – Signaling Diagnosis Intelligent Detection The Intelligent Detection feature in the GWN7062E(T) router helps users diagnose and troubleshoot various network and system performance issues. This tool provides a comprehensive analysis of security, connectivity, internet failures, and mesh node connections, ensuring optimal router performance. To access Intelligent Detection: 1.
  • Page 83 Intelligent Detection – Detection Tab 2. Management Platform Connection Status This tab tests the router’s connection with the Grandstream Device Management System (GDMS). How to Run a Connection Detection Test: 1. Click Detection to start the connection test. 2. The system verifies different connection phases: Preparation Phase Domain Name Resolution Phase TCP Connection Phase...
  • Page 84 Intelligent Detection – Management Platform Connection Status Tab 3. Internet Failure Detection This tab diagnoses network failures for WAN (Internet) and Client Devices. Running a WAN Connection Test: 1. Select WAN and choose the desired interface (WAN1 / WAN2). 2. Click Start. 3.
  • Page 85 1. Select Client and choose a connected device from the list or enter a MAC address manually. 2. Click Start. 3. The system verifies: If the client device has been active in the last 30 minutes. If the device is experiencing connectivity issues. Example Issue: If a client has no connection logs, it may indicate a disconnect or network problem.
  • Page 86 TR-069 TR-069 (Technical Report 069) is a protocol for remote management of network devices, including routers. It allows Auto- Configuration Servers (ACS) to remotely configure, update firmware, monitor performance, and troubleshoot network devices without requiring manual intervention. This feature is commonly used by ISPs and IT administrators to manage a large number of routers remotely.
  • Page 87 System Basic Settings – System The Basic Settings section in the GWN7062E(T) router web UI allows users to configure fundamental system settings such as time synchronization, language preferences, LED status, and automatic reboot scheduling. These settings help in ensuring accurate timekeeping, maintaining optimal device behavior, and improving overall network management. To access the Basic Settings: 1.

  • Page 88: Access Management

    Clicking the Add (+) button allows additional NTP servers to be added. Language Allows users to select the interface language. The default setting is English. LED Indicator Settings Always On – The router’s LED indicators remain active at all times. Always Off –...
  • Page 89 Access management – Admin password The User Account tab allows the creation of a secondary user account with limited access. Options: Enable – Toggle to enable or disable the user account. User Password – Set a password for the secondary user. Confirm User Password –...
  • Page 90 Access management – Access Control This tab allows remote management through GWN Manager, Grandstream’s on-premise network management platform. Options: Allow DHCP Option 43 to Override Manager Server Address – When enabled, DHCP Option 43 can override the predefined GWN Manager address. Manage Server Address –...

  • Page 91: Change Log

    Access management – Passwordless Remote Access CHANGE LOG This section documents significant changes from previous versions of the GWN7062E(T) routers user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.1.7 This is the initial release.

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