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Formax ColorMax9 Installation Manual

Digital color printer
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ColorMax9
Digital Color Printer
CLICK HERE TO PURCHASE INK
INSTALLATION MANUAL
3/2025

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  • Page 1 ColorMax9 Digital Color Printer CLICK HERE TO PURCHASE INK INSTALLATION MANUAL 3/2025...

  • Page 2: Safety Precautions

     In addition, follow any specific occupational safety and health standards for your workplace or area. This manual is intended solely for the use and information of Formax, its designated agents, customers, and their employees. The information in this guide was obtained from several different sources that are deemed reliable by all industry standards.

  • Page 3: Table Of Contents

    Contents SAFETY PRECAUTIONS ......................2 Colormax 9 – Getting Acquainted ..................... 4 Colormax 9 Printer – Front (Operator Side) ..................5 Colormax 9 Printer - Exit ......................... 6 Colormax 9 Feeder ........................7 Items, Accessories & Supplies Provided with Colormax 9 System............7 Colormax 9 Printer .........................

  • Page 4: Colormax 9 - Getting Acquainted

    Colormax 9 – Getting Acquainted Rev February 1, 2025...

  • Page 5: Colormax 9 Printer - Front (Operator Side)

    Colormax 9 Printer – Front (Operator Side) Printer Body Ink Door – install ink cartridges here Clamshell / Print Engine area So�-Power Buton – use to power-up or power-down the print engine. NOTE: Be sure to properly power-down the print engine before turning OFF the Main Power Switch. Touchscreen / User Interface (UI) Entry Side Panel –...

  • Page 6: Colormax 9 Printer - Exit

    Colormax 9 Printer - Exit Clamshell Release Latches – Must set Media Thickness to 12.5 mm before opening clamshell. Service Tray – Contains wiper (web) and cap Ink Satellite Exhaust Fans Spitoon – Can be removed to inspect and clean as needed. Exit Conveyor Assembly Exit Sensor posi�on Exit Pressure Rollers –...

  • Page 7: Colormax 9 Feeder

    Colormax 9 Feeder Exit Rollers – version may look different than shown here Pull-out Roller Pressure Adjustment Knobs Side Guide Securing Knobs Media Side Guides (Le� & Right) – version may look different than shown here. Hopper stacked with media Rear Media Support Guide Sheet Separator Adjustment Knob Feeder Sensor...

  • Page 8: Colormax 9 Printer

    50 to 60%. The Black (K) ink cartridge will commonly show an ink level of 70 to 80%. NOTICE: ColorMax9 ink cartridges have an HP ink safety feature which will make ink cartridges unusable if they are installed in more than three different printers.

  • Page 9: Colormax 9 Feeder & Riser Stand

    Colormax 9 Feeder & Riser Stand Packaging Includes: Feeder, 110V or 230V Power Cord, Le� and Right Media Side Guides, Rear Media Support Wedge, Wide Rear Media Support Plate and Glide Riser Stand (feeder stand). CAUTION: Use proper li�ing techniques as the Feeder weighs approximately ~50 lbs. Rev February 1, 2025...

  • Page 10: Colormax 9 Assembly Process

    Colormax 9 Assembly Process Tools Needed: Box Cuter, Side Cuters, #2 Philips Screwdriver. NOTE: This process assumes you have received a printer that has already been primed with ink. If you received a printer that has not been primed, please contact our DPG support team for assistance. After installing all cartridges and powering up the printer;...
  • Page 11 c) Remove the two orange Service Tray Securing Clips. NOTE: Before removing clips, take a good look at how these clips are installed, in case you need to reinstall them in the future. To remove, pull the orange clip inward a little and then straight out. d) Reinstall Entry Side Panel and carefully close the Top Cover.
  • Page 12 3) Remove orange shipping insert from Ink Station area. Open Ink Door and remove orange shipping insert. Pull it straight out. NOTE: Be sure to save shipping materials for possible future use. 4) Position Feeder on the Glide Riser Stand at the entry end of the Printer. NOTE: Make sure exit end of feeder engages with both bushings on Stand shaft.
  • Page 13 The extensions (stand-offs) at the exit end of the Glide Riser Stand should rest against the printer frame to keep the feeder at the correct distance from the printer and square to the printer frame. Move the Glide Riser Stand against the printer body as shown in the images below. The L-shaped stand-off, at the non-operator side of the Glide Riser Stand, should rest against the non- operator side of the printer body as shown in the image below.
  • Page 14 The Black (K) ink cartridge will commonly show an ink level of 70 to 80%. NOTICE: ColorMax9 ink cartridges have an HP ink safety feature which will make ink cartridges unusable if they are installed more than three different printers.
  • Page 15 14) Remove shipping materials (foam strips) located under the Print area. a) Set Print Height to max (12.5 mm). The Print Height feature can be accessed via Menu, Media Setup on Printers touchscreen. NOTE: With current firmware; if the exit sensor is interrupted during power up (i.e. white foam shipping material over exit sensor), the Print Height will automatically raise to and stay at 12.5 b) Remove shipping material (foam strips) that is located within the printer.

  • Page 16: Install Printer Driver

    Install Printer Driver: Please check the Knowledge base for current version of the SP Series Driver. 1. Click on Addressing Systems. 2. Click on Digital Color Inkjet Printers. 3. Click on Colormax 9 4. Click on Software and Drivers. You will find a link to the Colormax 9 SP Series Driver here.

  • Page 17: Open And Verify Toolbox Connection

    Open and Verify Toolbox Connection 1. Click on Start, All apps. Located and click on AstroMC. 2. Click on “AstroMachine SP Series Toolbox” and the Toolbox will open. TIP: If you right-click on “AstroMachine SP Series Toolbox”, then point to “More” and choose “Pin to taskbar”...

  • Page 18: Printer Setup Notes

    Printer Setup NOTES: Media Thickness Adjustment 1. From the Touchscreen, select media setup from the dropdown menu. 2. Use the dial to adjust Media Thickness to a value that allows you to easily insert a piece of media under the entrance area of the clamshell without resistance. NOTE: You must press Apply to make the clamshell move to the new value.

  • Page 19: Printer Exit Roller Positioning And Adjustment

    Printer Exit Roller Positioning and Adjustment After setting the desired Media Thickness to accommodate the media you plan to feed, position one piece of media under all four rollers (there are two rollers on each assembly). Loosen knob and allow roller set to self-level.

  • Page 20: Feeder Setup Notes

    Feeder Setup NOTES: Aligning the Glide Riser Stand (feeder stand) with the printer body. The stand-offs, at the exit end of the Glide Riser Stand, will provide proper alignment with the input of the printer body. Move the Glide Riser Stand against the printer body as shown in the images below. The L-shaped stand-off, at the non-operator side of the Glide Riser Stand, should rest against the non-operator side of the printer body as shown in the image below.
  • Page 21 6. Loosen the red knob (thumb screw) and move the Glide Riser Stand (not the feeder) so the operator side of the media is about 1/16 of an inch away from the registration guide rail. 7. Secure the red knob (thumb screw). 8.

  • Page 22: Power Down Process

    Power Down Process: You can choose to leave the printer powered-up or to power the printer down when not in use. • A benefit of leaving the printer powered-up may be to eliminate the power-up wait time, so the printer is ready to use in a shorter period of time. NOTE: The printer does NOT perform any head maintenance routines when it is powered-up and sitting idle.
  • Page 23 ColorMax9 Digital Color Printer PURCHASE INK FOR THE COLORMAX 9 HERE OPERATOR MANUAL 3/2025...
  • Page 24 ColorMax9 User Guide...
  • Page 25 Warnings ....................... 9 Cautions ......................10 Section 1: Getting Acquainted ..................11 ColorMax9 Printer – Front View (Operator Side) .............. 11 ColorMax9 Printer – Exit View..................12 ColorMax9 Printer - Rear View (non-operator side) ............13 ColorMax9 Printer - Ink Door View ................. 14 ColorMax9 Printer - Control Panel / Touchscreen ............
  • Page 26 Replace Service Tray ....................74 Jams in Printer ......................80 Removing Jammed Media ..................80 Cleaning ......................... 80 Empty and Clean Print Platen & Drip Tray Assembly ..........81 Shipping or Transporting Printer ................83 Section 5: Troubleshooting Guide ................. 84 ColorMax9 User Guide...
  • Page 27 Appendix A: Printer Specifications ................88 Operation Specs ....................88 Supplies Specs ....................89 Media Specs ......................89 Environmental & Physical Requirements ..............90 Appendix B – Supplies ....................91 Handling Ink Cartridges ..................92 Appendix C – Printer Maintenance Schedule.............. 93 ColorMax9 User Guide...

  • Page 28: Safety Precautions, Warnings & Cautions

    Safety Precautions, Warnings & Cautions Safety Precautions Observe safety rules when operating the ColorMax9 printer. Before using the printer, read this manual carefully and follow recommended procedures, safety warnings, and instructions. • Keep hands, hair, and clothing clear of rollers and other moving parts.

  • Page 29: General

    • Keep children from touching the power cord, internal parts of the printer when it is open, and moving parts inside the printer (gears, belts, rollers, and electrical components). This could cause personal injury and/or damage to the printer unit. ColorMax9 User Guide...

  • Page 30: Location

    F to 86°F (15°C to 30°C) and 20 to 80% RH (with no condensation). • Locations near large office equipment or any other type of electrical device that emits a strong magnetic field. Doing so may disrupt normal printer operation and cause damage. ColorMax9 User Guide...

  • Page 31: Power Supply And Power Cords

    Leaving the cords plugged in and not cleaned for a long period – especially in an area subject to dust, oil, and high humidity – could cause the insulation material to deteriorate. ColorMax9 User Guide...

  • Page 32: Cautions

    Failure to do so may cause serious electrical shock or damage to the printer. • The printer must be connected to a socket outlet with a grounding connection by the provided power cords. ColorMax9 User Guide...

  • Page 33: Section 1: Getting Acquainted

    Section 1: Getting Acquainted ColorMax9 Printer – Front View (Operator Side) Printer Body - The printer is a full-color prin�ng system with an integrated media path. Ink Door – The ink door provides access to the ink cartridges. When open, prin�ng is disabled and upon closing there is a short delay while all ink cartridges are checked for any changes.

  • Page 34: Colormax9 Printer - Exit View

    ColorMax9 Printer – Exit View Clamshell Release Latches – Must set Media Thickness to 12.5 mm before opening clamshell. Service Tray (sled) – Maintains the printhead. Contains wiper cloth (web) for cleaning the printhead surface. Contains cap to keep printhead nozzles sealed and protected when not in use.

  • Page 35: Colormax9 Printer - Rear View (Non-Operator Side)

    ColorMax9 Printer - Rear View (non-operator side) Service Access Handle - This handle is used to open the Top Cover on the clamshell. NOTE: Cover is held closed by strong magnets. Media Guide - Use only when needed to help guide media.

  • Page 36: Colormax9 Printer - Ink Door View

    After the Ink Door is closed, it will take up to 30 seconds to read the ink tanks and show the ink levels. ColorMax9 Printer - Control Panel / Touchscreen The touchscreen on the printer is a control center for media set-up. It can also be used for monitoring printing as well as pausing and restarting jobs plus recovery for any printing errors.

  • Page 37: Colormax9 Feeder - Exit View

    ColorMax9 Feeder – Exit View 1 Exit Roller Assemblies – Used to drive the media from the feeder into the registra�on area of the printer. 2 Pull-out Roller Pressure Adjustment Knobs – Use to set roller pressure and set star�ng height for thicker media.

  • Page 38: Colormax9 Feeder - Entrance View

    ColorMax9 Feeder – Entrance View 1 Wide Media Support Plate – Atach to Rear Media Support Wedge when feeding wide media. 2 Rear Media Support Wedge – Ataches to Jogging Rear Media Support. Adjust to provide proper stack height and angle for op�mal media separa�on and feed.

  • Page 39: Section 2: Installing Printer

    • The environmental temperature must be between 59°F and 89°F (15°C to 32°C). • The environmental humidity must be within 30 to 80% RH (non-condensing). • The environment must be well-ventilated and free of dust. ColorMax9 User Guide...

  • Page 40: Unpack

    Tools Needed: Box Cuter and Side Cuters. Feeder Carton and Components 1. Cut the straps and remove the top of the shipping carton from the pallet. Then remove the top foam mold. 2. Remove the accessories box. ColorMax9 User Guide...
  • Page 41 Report damage to carrier immediately. Report missing contents to distributor immediately. 7. Ensure that the feeder frame cutouts are placed in the sliding collars as shown in the images below. Operator Side Non-Operator Side ColorMax9 User Guide...

  • Page 42: Contents Of Feeder Packaging

    Contents of Feeder Packaging Packaging Includes: Feeder, 110V or 230V Power Cord, Le� and Right Media Side Guides, Rear Media Support Wedge and Glide Riser Stand (feeder stand). CAUTION: Use proper li�ing techniques as the Feeder weighs approximately ~50 lbs. ColorMax9 User Guide...

  • Page 43: Printer Carton And Components

    2. Remove the accessories box. 3. Remove the printer from the pallet (two people required) and place it at the left side of a sturdy table. CAUTION: Use proper li�ing techniques as the Printer weighs ~145 lbs. ColorMax9 User Guide...

  • Page 44: Contents Of Printer Packaging

    USB Cable, Ethernet Cable, Purge Tray with absorbent pad, USB Flash Drive (contains manuals and drivers). In some cases, a printed User Guide may also be included. CAUTION: Use proper li�ing techniques as the Printer weighs approximately ~145 lbs. ColorMax9 User Guide...

  • Page 45: Removal Of Shipping Materials & Assembly

    Remove the five screws, used to secure the entry side panel. NOTE: You can temporarily move the Media Sensor (TOF Sensor) to the frame of the printer, as shown below. It is magnetically attached. Media (TOF) Sensor ColorMax9 User Guide...
  • Page 46 Be sure to place the sensor over the path that you plan to feed media. NOTE: The sensor should be positioned so the red beam from the sensor sees the full (max) length of the media and avoids holes or windows in media. ColorMax9 User Guide...
  • Page 47 NOTE: Make sure exit end of feeder engages with both bushings on Stand shaft. You will need to manually position bushings, so the side of the feeder falls into the corresponding bushing slot at each side of the feeder. ColorMax9 User Guide...
  • Page 48 Move the Glide Riser Stand against the printer body as shown in the images below. The L-shaped stand-off, at the non-operator side of the Glide Riser Stand, should rest against the non-operator side of the printer body as shown in the image below. ColorMax9 User Guide...
  • Page 49 7) Connect Feeder Interface Cable to Printer. Be sure to fully insert and secure by tightening outer ring. 8) Install Media Side Guides and Rear Support Wedge on Feeder. 9) Connect Power Cord to Feeder and turn Feeder Power Switch ON. ColorMax9 User Guide...
  • Page 50 NOTE: With current firmware; if the exit sensor is interrupted during power up (i.e. white foam shipping material over exit sensor), the Print Height will automatically raise to and stay at 12.5 mm. b) Remove shipping material (foam strips) that is located within the printer. Save for possible future use. ColorMax9 User Guide...

  • Page 51: Install Printer Driver

    Install Printer Driver The ColorMax9 Printer Driver Software allows your computer to communicate with the printer. Use the following instructions to download and install the printer driver on your PC. The printer driver can be found on the USB Flash drive that was included with the printer.
  • Page 52 4. Allow amc_setup64.exe to have access to domain networks. 5. Read the license agreement and accept the terms and conditions. ColorMax9 User Guide...
  • Page 53 8. Select Finish. The installer software closes. 9. Connect the printer to the PC using the USB cable. The PC will automatically detect the printer and install a new printer instance. 10. Please reboot the PC after finishing the driver installation process. ColorMax9 User Guide...

  • Page 54: Install Over Network Connection

    If not, the printers IP address may change when the printer’s power is cycled, and you will lose connection to the printer. 5. Locate and run the driver installer (WinSetup.exe). Note that this requires administrative rights in Windows. 6. Select the Network Connection type. ColorMax9 User Guide...
  • Page 55 Specify IP and enter the IP Address for the printer you require. Once it appears in this list on the screen, select it, then select Install Printer. ColorMax9 User Guide...
  • Page 56 8. The driver will install on the PC and a notification of successful installation will be displayed when installation has completed. 9. Please reboot the PC after finishing the driver installation process. ColorMax9 User Guide...

  • Page 57: Open And Verify Toolbox Connection

    In this case, please contact our DPG support team for assistance in priming the printer. NOTE: When the printer is in Manufacturing Mode (Mfg Mode) it is normal for all ink cartridge levels will show “Missing”, even if they are installed. ColorMax9 User Guide...

  • Page 58: Section 3: Operating Printer

    1. From the Touchscreen, select Media Setup from the dropdown menu. 2. Use the dial to adjust Media Thickness to your desired media. 3. Press Apply. 4. See section titled “Media Setup” for more information on using the Media Setup menu features. ColorMax9 User Guide...

  • Page 59: Set Up The Feed

    3. Bring the side guides to the edge of the media without interrupting media movement. Note: Be sure to leave a small space between the media and side guides to allow the media stack to dop and feed properly. ColorMax9 User Guide...
  • Page 60 6. Loosen the red thumb screw on the Glide Riser Stand 7. Slide the Feeder to align the edge of the media with the Registration Rail in the printer, as shown below. Then, secure the red thumb screw. ColorMax9 User Guide...
  • Page 61 10. Press Feed One and watch the media as it exits the registration area and enters the print area. Make sure media is being held tight against the registration rail before entering under the clamshell, into the printzone. ColorMax9 User Guide...

  • Page 62: Enable Or Disable Exit Sensor

    • Exit Sensor is dirty or not functioning properly. Sensor being affected by external light source. NOTICE: By unchecking “Enable Exit Sensor” you are reducing the printer’s ability to detect a media feed issue. Therefore, printer transport may continue to run when a paper jam occurs. ColorMax9 User Guide...

  • Page 63: Printer Driver Properties

    Windows driver. For example, any PDF viewer will be able to print a PDF file using the provided printer driver. Within the application’s print interface, ensure that the installed ColorMax9 printer is selected. Once this is done, select Printer Preferences to set up the printer to match the required settings and loaded media.

  • Page 64: Media Profile

    Premium Envelope, Standard Envelope, and Virgin Kraft Color Selection Select the desired color mode: • Color: Uses all available CMYK • Composite Black: Uses CMYK ink to print in grayscale black and white. • Black Only: Uses only black (K) ink. ColorMax9 User Guide...

  • Page 65: Print Mode

    It can also be used to override the setting from applications that can provide this value. If needed, enter the number of pages to be printed for this job. Select the Always Use Driver Setting checkbox if you need to override the copies provided by an application. ColorMax9 User Guide...

  • Page 66: Image Orientation

    It allows settings to be saved so that they can be retained after driver upgrades and transferred to other PCs. • Import: Select this button to load a preset settings file saved using the Export functionality. ColorMax9 User Guide...

  • Page 67: Maintenance Tab

    • Purge Bar: Nozzles are ejected in a line (bar) either before or after the page. See below for further details. • Keep Nozzles Alive: Nozzles are kept healthy by printing a very light random pattern in the background of the image. ColorMax9 User Guide...
  • Page 68 • Import: Select to call up existing saved driver presets for this print job based on the settings of previous print jobs. • Export: Select to send this print job file to a selected folder, saving printer presets. ColorMax9 User Guide...

  • Page 69: Color Tab

    Values can be locked in place by checking the following icon: A reset button sets the values back to 0. The Transform section illustrates the before and after impact of changing the Channels and Picture values. ColorMax9 User Guide...

  • Page 70: Using The Printer Touchscreen

    • Printer Diagram: Shows the state of the printer’s sensors, the printhead’s position relative to the wiper and print positions, the media space allowance, and the clamshell’s position (closed or open). ColorMax9 User Guide...
  • Page 71 Buttons that are currently available and functioning are rimmed in green. Unavailable buttons (for example, no job is running so it cannot be cancelled) are greyed out. A button rimmed in indicated an issue that needs attention, or a sensor that is currently in use. ColorMax9 User Guide...

  • Page 72: Drop-Down Menu Options

    Sensors show either green (operable) or (error or active). Buttons that are operable for the current state of the printer are highlighted in the lower part of the screen. Others that are not currently operable are dimmed. ColorMax9 User Guide...

  • Page 73: Media Setup

    Once you have made selections for the media for a print job, select the Apply button. You can store up to three presets for use with future jobs that use the same media. ColorMax9 User Guide...

  • Page 74: Print Queue

    • Cancel Job to stop a job from completing. • Reprint to reprint one or more pages. Individual jobs can be removed from the queue by checking the Delete Box next to the job’s name and selecting the following icon: ColorMax9 User Guide...

  • Page 75: Network Configuration

    The Network Configuration page shows the IP address of the printer and other details of the Network. This page is only used for reference, but it can be adjusted if the configuration changes. Diagnostics The diagnostics page shows the following: ColorMax9 User Guide...

  • Page 76: Stored Jobs

    Selecting a job allows you to see information about a stored job, such as the example below. You may print or delete a stored job from this screen. Note: The page orientation in the preview screen shows ow media should be loaded into the feeder. ColorMax9 User Guide...

  • Page 77: Maintenance

    fixed without having to restart the job. • Printhead Off: Turns the printhead off and on. • Advance Wiper: Moves the maintenance wiper forward 0.24” (6mm). It may require multiple advanced to het the clean section of the wiper under the printhead. ColorMax9 User Guide...
  • Page 78 Adjust Die screen to make the change to this die. Once all dies are set, select Apply to apply changes to the printer engine. Note: Always adjust the die that is to the right from the artifact that you are trying to fix. For example: ColorMax9 User Guide...
  • Page 79 Overlap: Adjust Die #2 using the right arrow Gap: Adjust Die #3 using the Left Arrow. Vertical Misalignment: Adjust die #6 using the down arrow ColorMax9 User Guide...

  • Page 80: Using The Printer Toolbox

    The Cancel Job and Clear Error buttons are provided so that they are always accessible. The system clock should always be updating and can be used to determine if the printer has stopped responding. If this occurs, use the touchscreen to determine the state of the printer. ColorMax9 User Guide...

  • Page 81: View

    (blocked), or door is open. NOTICE: A green feeder sensor does not indicate that the feeder is ON. The feeder sensor is driven by the printer, therefore it will function (show green/red), even if the feeder’s power is turned OFF. ColorMax9 User Guide...
  • Page 82 Various printer setup details and settings can be accessed on the Setup page. As illustrated below, the settings are organized into a variety of sections which are accessed via the Setup Section buttons.  Printer Settings: Allows for the setup of certain printer settings and cost analysis tools. ColorMax9 User Guide...
  • Page 83  Language: Selects the language that the Toolbox and the Touchscreen will display. Click Submit after selecting a language from the drop-down menu.  Date and Time: Selects the date and time that the Toolbox and Touchscreen will display. ColorMax9 User Guide...
  • Page 84 CMYK. This may be used to compensate for worn out dies that may give washed out printouts over time. Use the Alignment page to check die density. When doing so, use A4 or Letter paper in landscape format. ColorMax9 User Guide...
  • Page 85  Sled: Allows you to Eject and Install the Service Station. Note that the Sled Access Cover must be removed before the sled is ejected. When installing a new sled, ensure that the Wiper Life % is at 100% ColorMax9 User Guide...

  • Page 86: System Settings

    As the printer has various components, different update options are provided depending on which components need updating. If a file copy of the current printer settings is required, then it can be accessed via the Jobs and Logs View. ColorMax9 User Guide...
  • Page 87 ColorMax9 User Guide...
  • Page 88 Note that Ink Statistics requires Ink Accounting to be turned ON (default setting). • Debug: System level debug file. These may be split into multiple files for a single day to avoid files becoming too large • APC: Paper path controller debug file ColorMax9 User Guide...
  • Page 89 • Event: List of events that have occurred. Detailed information on job usage can be displayed by clicking on the View link beside each listed job title. Job and Page costs can be estimated and utilize the user-entered consumable costs. ColorMax9 User Guide...
  • Page 90 Printhead Ink Usage: Provides a detailed view of how printing is being distributed across the printhead. o Alerts: Show any alerts that the printhead may have raised including errors. Any errors will be cleared by the Clear Error button when pressed by the user. ColorMax9 User Guide...
  • Page 91 • Sensors: Shows the status of the printer’s various sensors and collects data on their operation ColorMax9 User Guide...

  • Page 92: Test Print

    • Settings: Select Settings from the Test Print menu to print a Print Settings Report. • Setup: Preloaded page for A4/Letter format. It is used to check print quality and adjust TOF or Encoder scaling. Use this page after a new Print Engine Installation or other majors repair. • Calibration ColorMax9 User Guide...

  • Page 93: Maintenance

    • PH Reset: Resets the printhead after the printer has stopped from an error that has been fixed without having to restart the job. • Advance Wiper: Moves the maintenance wiper forward 0.25” (6mm). It may require multiple advances to get to a clean portion of the printhead. ColorMax9 User Guide...

  • Page 94: Power Down Process

    4. Once the Soft-Power LED turns off, it is safe to turn off Main Power Switch. NOTICE: Improper shutdown may cause print quality issues (if printhead is not capped at the time of shutdown). Improper shutdown may also corrupt SD Card files. Corrupt SD Card files may cause bootup issues. ColorMax9 User Guide...

  • Page 95: Section 4: Maintenance

    1. Open the Ink Door to access the ink cartridges. 2. Gently press in on the empty ink cartridge and quickly release. The spring-loaded cartridge will pop out. 3. Gently remove the empty cartridge. ColorMax9 User Guide...

  • Page 96: Replace Service Tray

    When it nears the end of its Wiper Life, users will need to order a new Service Tray sled and then replace the “used” one with the “new” one using the following procedure. ColorMax9 User Guide...
  • Page 97 5. Remove the Sled Access Cover, held in place by five Phillips head screws (circled). 6. From the PC, open the Toolbox. Click on Start, All, AstroMC, AstroMachine SP Series Toolbox. ColorMax9 User Guide...
  • Page 98 Click on “Yes” to acknowledge that the Sled Access Cover (Rear Cover) is removed, and Clamshell is raised all the way up (12.5mm). The sled will be driven partially out of the print engine, towards the entry end of the printer. ColorMax9 User Guide...
  • Page 99 T20 Torx screwdriver counter- clockwise to drive the sled into the print engine a small distance. Stop when the trailing edge of the sled is flush with the gray ColorMax9 User Guide...
  • Page 100 • If installing a “used” sled with a different wiper life value than what is currently displayed, make sure the “New Sled” check box is NOT selected. In this case, enter the desired/known Wiper Life value. ColorMax9 User Guide...
  • Page 101 14. Reposition Media (TOF) Sensor below the “rib” on the Sled Access Cover. 15. Carefully Release and Close the Top Cover of the Clamshell. 16. Readjust Media Thickness to desired value and test printer for proper operation. ColorMax9 User Guide...

  • Page 102: Jams In Printer

    Main Power Switch and unplug the printer. 2. Dampen a lint-free cloth with distilled water. 3. Gently clean the printer exterior with cloth. Note: Do not use household cleaners or detergent to clean the printer exterior, or printer damage may result. ColorMax9 User Guide...

  • Page 103: Empty And Clean Print Platen & Drip Tray Assembly

    Be careful not to tip the tray in order to avoid spillage. 3. Empty the ink and debris from the Print Platen & Ink Drip Tray Assembly. Wipe ink from the platen surface. Clean using distilled water and a damp, lint-free cloth. ColorMax9 User Guide...
  • Page 104 4. Reinstall the Print Platen & Drip Tray Assembly. ColorMax9 User Guide...

  • Page 105: Shipping Or Transporting Printer

    5. Install the orange Transport Inserts 6. Remove the Sled Access Cover. 7. Reinstall the two orange shipping clips. 8. Reinstall the Sled Access Cover. 9. Remove, clean and reinstall the Print Platen & Drip Tray Assembly. ColorMax9 User Guide...

  • Page 106: Section 5: Troubleshooting Guide

    - Do not use a USB cable longer than 10 ft. - If you must use a longer USB cable, it is recommended to insert powered USB hub between the PC and the printer. Refresh your browser (Shift + F5). ColorMax9 User Guide...

  • Page 107: Service Station Problems

    Clear the jam and remove the pieces remaining under the printhead. Media not loaded Instruct the operator in the proper properly loading of media Feeder Speed is not Feeder ERPI is not correct (Advanced matching printer speed Printer Settings ColorMax9 User Guide...

  • Page 108: Errors And Warnings

    Check the Media Gap Motor and Media mechanical friction. Gap Encoder wiring and connections (APC J38 and J34) ERROR_GAP_SYNC Gap could not home. Motor not turning. Clamshell not moving. GAO Sensor not detecting home position ColorMax9 User Guide...
  • Page 109 Ensure that the media is interrupting the sensor as it exits the printer. Clear the face of the sensor of paper dust, if necessary. Ensure there is no directional light source placed above the sensor. ColorMax9 User Guide...

  • Page 110: Appendices

    Appendices Appendix A: Printer Specifications The technical specifications for the ColorMax9 operation, supplies, media, and environment are shown in the following tables. Operation Specs Operation Print Technology Thermal Inkjet Ink Type Pigment-based ink, 4 individual CMYK cartridges. HP TIJ 4.0 Technology.

  • Page 111: Supplies Specs

    K: 20,000 pages CMY: 16,000 pages Maintenance Replaceable Wiper Service Tray Media Specs Media Width 3.0” (76 mm) – 14” (355 mm) Length 3.75 (95 mm) – 15.0” (380 mm) Thickness 0.004” (0.1 mm) – 0.500” (12.0 mm) ColorMax9 User Guide...

  • Page 112: Environmental & Physical Requirements

    With Feeder: 195 lbs. 110 lbs. (50 kg) 145 lbs. printer only 20 lbs. (9.1 Kg) shipping Larger Box: ColorMax9 printer and registration What’s Included in the Boxes table, AC Power Cord, USB Cable, Installation Guide. Smaller Box: Media Feeder with Media Guides and media holder, table for media feeder, AC Power Cord.

  • Page 113: Appendix B - Supplies

    If ink is accidentally ingested, contact a physician immediately. The following supplies are available from your Dealer. Please use the following information when ordering supplies (consumables) Item Description Part Number ColorMax9 Replacement Print Engine CK-26 Cyan Ink Cartridge CKC-21 Yellow Ink Cartridge CKY-22...

  • Page 114: Handling Ink Cartridges

    • Do not leave an ink cartridge outside of the printer for over 30 minutes. • Do not touch the ink cartridge nozzles or copper contacts. Touching these parts can result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips as they are required electrical contacts. ColorMax9 User Guide...

  • Page 115: Appendix C - Printer Maintenance Schedule

    Verify that you are using the latest version and update if needed. version Transport Verify smooth operation. Listen to noise indicating damage or wear. Please contact your service support representative if you require maintenance beyond what is described above. ColorMax9 User Guide...

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