Troubleshooting - Toshiba TS705 User Manual

Troubleshooting

Problem Possible Causes and Solutions
Cannot turn the
power on
Cannot charge the
battery
Cannot make or
receive voice and
video calls
Cannot use the Web
Cannot use SMS
and MMS
• Ensure that the battery is inserted correctly (pg 22).
• Ensure that the battery is charged (pg 24).
• Ensure that the battery is inserted correctly.
• Ensure that the AC adapter and battery pack connectors are clean.
• Check the signal strength indicator. If the display indicates a poor signal adjust
your physical location to be clear of obstructions that may block the signal.
• A video call can only be made or received in an area with 3G coverage. Ensure
that the sign for indicating you are in an area with 3G coverage appears on the
display in standby mode.
• If you enter the PIN code incorrectly three times in a row, the PIN lock will be
set, preventing calls being made because access to the SIM card is blocked
(pg 24). Enter the PUK code to cancel the PIN lock.
• If the indicator appears on the display, enter your security code to cancel the
phone lock.
• Check your subscription status. Contact your service provider.
• The network settings may be incorrect. Check the network settings. For details
on network settings, contact your service provider (pg 47).
• Check your subscription status. Contact your service provider.
• Ensure that the service centre number is correct. For details on the service
centre number, contact your service provider.
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