Page 1 ET-3930/ET-3940/ET-3950 Series User's Guide...
Page 3: Table Of Contents
Changing the Sleep Timer Settings ....................24 Changing the Power Off Timer Settings ..................25 Using the Epson Smart Panel Mobile App..................25 Epson Connect Solutions for Smartphones, Tablets, and More ............25 Setting Up Epson Connect Services....................26 Using Epson Email Print ....................... 27 Using Epson Remote Print ......................
Page 4 Paper Loading Capacity ........................50 Double-sided Printing Capacity ......................51 Borderless Paper Type Compatibility ....................53 Compatible Epson Papers........................54 Selecting the Paper Settings - Control Panel ..................56 Paper or Media Type Settings - Control Panel ................57 Paper or Media Type Settings - Printing Software................57 Selecting the Default Paper Source Settings..................
Page 5 Copying ..............................67 Copying Documents or Photos......................67 Copying Options..........................68 Printing from a Computer ......................... 70 Printing with Windows ........................70 Selecting Basic Print Settings - Windows ..................71 Print Quality Options - Windows ....................73 Multi-Page Printing Options - Windows..................73 Selecting Double-sided Printing Settings - Windows ..............
Page 6 Changing Default Scan Job Settings ..................111 Starting a Scan Using Epson ScanSmart ..................112 Starting a Scan Using the Epson Scan 2 Icon ................113 Starting a Scan from a Scanning Program................... 116 Starting a Scan from a Smartphone or Tablet................118 Scanning a Document in Epson ScanSmart..................
Page 7 Additional Scanning Settings - Advanced Settings Tab ............... 138 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ........140 Image Format Options......................... 141 Scan Resolution Guidelines ......................142 Refilling Ink .............................. 144 Ink Safety Precautions ........................144 Checking the Ink and Maintenance Box Levels................
Page 8 Cleaning the Paper Guide ........................ 182 Cleaning the Printhead Path ......................184 Cleaning the Paper Rollers ......................188 Checking the Number of Sheets Fed....................190 Checking the Number of Sheets on the LCD Screen..............191 Checking the Sheet Counter - Windows ..................191 Checking the Sheet Counter - Mac....................
Page 9 Incorrect Colors .......................... 244 Solving Scanning Problems ......................245 Scanning Software Does Not Operate Correctly ................. 246 Cannot Start Epson Scan 2 ......................246 Scanning is Slow ......................... 248 Cannot Send Scans to a Cloud Service..................248 Solving Scanned Image Quality Problems ..................248 Image Consists of a Few Dots Only.....................
Page 10 Image Colors are Patchy at the Edges ..................252 Ripple Patterns Appear in an Image .................... 252 Scanned Image Edges are Cropped ................... 253 Resetting the Epson Scan 2 Settings ..................253 Uninstall Your Product Software....................... 254 Uninstalling Product Software - Windows ..................254 Uninstalling Product Software - Mac....................
Page 11 Software Acknowledgment....................276 A Note Concerning Responsible Use of Copyrighted Materials........... 277 Default Delay Times for Power Management for Epson Products ..........277 Copyright Attribution ........................277...
Page 13: Et-3930/Et-3940/Et-3950 Series User's Guide
ET-3930/ET-3940/ET-3950 Series User's Guide Welcome to the ET-3930/ET-3940/ET-3950 Series User's Guide. For a printable PDF copy of this guide, click here.
Page 14: Product Basics
Product Parts Locations Using the Control Panel Using Power Saving Settings Using the Epson Smart Panel Mobile App Epson Connect Solutions for Smartphones, Tablets, and More Using AirPrint Setting Up Printing on a Chromebook Android Printing Using the Epson Print Enabler...
Page 15: Product Parts - Front
Product Parts - Front Automatic Document Feeder (ADF) Note: The ADF is not available on the ET-3930 Series. All images show the ET-3940 and ET-3950 Series models. ADF cover (F) ADF edge guide ADF document support ADF output tray...
Page 16 Paper Handling Output tray (G) Paper cassette Paper cassette edge guides Parent topic: Product Parts Locations...
Page 17: Product Parts - Inside
Product Parts - Inside Document cover Document mat (M) (ET-3940/ET-3950 Series only) Scanner glass Control panel...
Page 18 Scanner unit Printhead Ink tank cap Status light Ink tank cover Ink tanks Ink tank unit Front cover (C) Scanner unit support Parent topic: Product Parts Locations...
Page 19: Product Parts - Back
Product Parts - Back LAN port USB port AC inlet Rear cover (duplexer) Maintenance box cover Parent topic: Product Parts Locations Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Buttons and Lights Entering Characters on the LCD Screen Changing LCD Screen Language Viewing Animations...
Page 20: Control Panel Buttons And Lights
Control Panel Buttons and Lights power button and light home button help button LCD screen + and – buttons stop button back button Arrow buttons and OK button reset button start button The LCD Screen Status Icon Information Parent topic: Using the Control Panel...
Page 21: The Lcd Screen
The LCD Screen Firmware update notification Displays the maintenance box status Displays the network connection status Displays the Quiet Mode screen Menu options Scrolls the screen to the right Select a tab to view different options and settings Press the reset button to store the output tray Parent topic: Control Panel Buttons and Lights...
Page 22: Entering Characters On The Lcd Screen
Icons Description Displays the Printer Status screen Quiet Mode is enabled. Noise is reduced during printing, but the print speed may be reduced. Press this icon to change the settings. Quiet Mode is disabled. Press this icon to change the settings. The Mute setting is enabled.
Page 23: Changing Lcd Screen Language
• To change the case of letters, select • To delete the previous character, select • To enter numbers or symbols, select • To enter a commonly used domain name, select • To enter a space, select Parent topic: Using the Control Panel Changing LCD Screen Language You can change the language used on the LCD screen.
Page 24: Turning Off The Operation Time Out Setting
3. Press the – or + buttons to decrease or increase the brightness. 4. Select Done to exit. Parent topic: Using the Control Panel Turning Off the Operation Time Out Setting The Operation Time Out setting causes the LCD screen to return to the Home screen after a few minutes of inactivity.
Page 25: Changing The Power Off Timer Settings
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 26: Setting Up Epson Connect Services
Print from anywhere with these Epson Connect solutions: • Epson Email Print • Epson Remote Print Scan and send a file as an email or upload it to an online service directly from your Epson product with Epson Scan to Cloud. Setting Up Epson Connect Services...
Page 27: Using Epson Email Print
Using Epson Email Print With Epson Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a PDF, Microsoft Office document, or photo to an email and send it to your product. Both the email and the attachments will print automatically.
Page 28: Using Epson Scan To Cloud
Using Epson Scan to Cloud The Epson Scan to Cloud service allows you to scan and send a file as an email or upload it to an online service directly from your Epson product. Register an email address or online services such as Box, DropBox, Evernote, or Google Drive with your Epson Connect account.
Page 29: Using Airprint
Related topics Wi-Fi or Wired Networking Setting Up Printing on a Chromebook Your Epson printer supports native printing on Chromebook, allowing you to print from a Chromebook without drivers or cables. For directions on setting up your printer, visit Setting Up Your Epson Printer on Your Chromebook (U.S.)
Page 30: Android Printing Using The Epson Print Enabler
Wi-Fi or Wired Networking Using the Mopria Print Service You can use the Mopria Print Service to print from your Android phone or tablet to your Epson product or any Mopria-certified product from other manufacturers. You can download the Mopria Print Service from...
Page 31 Note: For details and support on the Mopria Print Service, visit https://mopria.org. Some Amazon Fire tablets also use the Mopria Print Service. Parent topic: Product Basics Related topics Wi-Fi or Wired Networking...
Page 32: Wi-Fi Or Wired Networking
Wi-Fi or Wired Networking See these sections to use your product on a Wi-Fi or wired network. Network Security Recommendations Wi-Fi Infrastructure Mode Setup Setting Up Wireless Printing from a Smartphone or Tablet Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Printing a Network Connection Report Changing or Updating Network Connections...
Page 33: Wi-Fi Infrastructure Mode Setup
You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. Epson product Wireless router or access point...
Page 34: Selecting Wireless Network Settings From The Control Panel
Epson website. The installer program guides you through network setup. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.
Page 35: Setting Up Wireless Printing From A Smartphone Or Tablet
Setting Up Wireless Printing from a Smartphone or Tablet You can use the Epson Smart Panel app to connect your Epson product to a wireless network or connect your device directly to the product. Epson Smart Panel is available on iOS and Android devices.
Page 36: Wi-Fi Direct Mode Setup
Smart Panel app, select the option to connect to a product that is already on a wireless network and follow the on-screen instructions. See the link below for wireless setup instructions. Your product is now connected to a wireless network and set up for use with the Epson Smart Panel app.
Page 37: Enabling Wi-Fi Direct (Simple Ap) Mode
4. Scroll down and select Start Setup. 5. Do one of the following: • Open the Epson Smart Panel app on your device and use the information on the LCD screen to select your product. Skip to step 7. • To connect without using the Epson Smart Panel app, select Other Methods and go to the next step.
Page 38: Wi-Fi Protected Setup (Wps)
Related references Status Icon Information Related tasks Using the Epson Smart Panel Mobile App Wi-Fi Protected Setup (WPS) If your network uses a WPS-enabled wireless router or access point, you can quickly connect your product to the network using Wi-Fi Protected Setup (WPS).
Page 39: Printing A Network Status Sheet
6. Follow the instructions on the LCD screen to complete WPS setup. Note: Make sure you select Start Setup within two minutes of activating WPS on your router. 7. Press the home button to exit. You see the icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print.
Page 40: Network Connection Report Codes And Messages
Network Connection Report Codes and Messages Parent topic: Wi-Fi or Wired Networking Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear at the top of the report.
Page 41 Error code and message Solution E-2, E-3, or E-7 Check the following: No wireless network names (SSID) found. • Make sure your router or access point is turned on and Confirm that the router/access point is is correctly connected to your computer or network turned on and the wireless network (SSID) device.
Page 42 Error code and message Solution If the security on your router or access point is not one of the following types, change the type of security on your Security mode (e.g. WEP, WPA) does not router or access point and reset your product's network match the current setting of the printer.
Page 43 Error code and message Solution Make sure your computer or network device are turned on. Also make sure that you can access the Internet and Confirm the connection and network setup other devices on the same network from the devices you of the PC or other device.
Page 44 Error code and message Solution E-12 Make sure other devices on the network are turned on and do the following: Confirm the following: • Make sure the IP address, subnet mask, and default -Entered security key/password is correct gateway addresses are correct, if you are entering them -Index of the security key/password is set to manually.
Page 45: Changing Or Updating Network Connections
Network Environment Messages Message Solution The Wi-Fi environment needs to be Move your product closer to your router or access point, improved. Turn the wireless router off and and remove any obstacles between them. Then turn off then turn it on. If the connection does not your router or access point, wait about 10 seconds, and improve, see the documentation for the turn it back on again.
Page 46: Changing A Usb Connection To A Wi-Fi Connection
Note: You can also access the Web Config utility from the product information area in the Epson Smart Panel app. 1. Print a network status sheet. 2. Locate the IP address for your product that is listed on the network status sheet.
Page 47: Connecting To A New Wi-Fi Router
1. Do one of the following: • Windows: Uninstall your product software. • Mac: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic:...
Page 48: Disabling Wi-Fi Features
Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password, and any network settings selected for the Epson Connect services you may use. 1. Press the home button, if necessary.
Page 49: Loading Paper
Loading Paper in the Cassette Paper Loading Capacity Double-sided Printing Capacity Borderless Paper Type Compatibility Compatible Epson Papers Selecting the Paper Settings - Control Panel Paper or Media Type Settings - Printing Software Selecting the Default Paper Source Settings Selecting the Universal Print Settings Loading Paper in the Cassette You can load paper or envelopes by referring to the animations displayed on the printer's LCD screen.
Page 50: Paper Loading Capacity
Epson Premium Presentation Paper Matte 20 sheets Epson Photo Paper Glossy If paper feeds incorrectly, or printing is uneven or smeared, load 1 sheet at a time. Epson Premium Photo Paper Glossy Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Semi-gloss...
Page 51: Double-Sided Printing Capacity
Paper type Loading capacity Epson Premium Presentation Paper Matte 1 sheet Double-sided Envelopes 10 envelopes When using Letterhead,: • Letterhead is not available in user-defined sizes. • Borderless printing and 2-sided printing are not available When using user-defined sizes: • Printing is available only from a computer.
Page 52 8.5 × 87.24 inches [89 × 127 mm to 215.9 × 1200 mm]) Epson EcoTank Letter (8.5 × 11 inches 200 sheets 30 sheets Premium Paper [216 × 279 mm]) Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper...
Page 53: Borderless Paper Type Compatibility
• Epson Presentation Paper Matte • Epson Photo Paper Glossy • Epson Premium Photo Paper Glossy • Epson Premium Photo Paper Semi-gloss • Epson Ultra Premium Photo Paper Glossy • Epson Premium Presentation Paper Matte • Envelopes Parent topic: Loading Paper...
Page 54: Compatible Epson Papers
(U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Paper/media availability varies by country. Paper Type...
Page 55 8 × 10 inches (203 × 254 mm) S041465 Letter (8.5 × 11 inches S042183 [216 × 279 mm]) S041667 Epson Ultra Premium Photo Paper 4 × 6 inches (102 × 152 mm) S042181 Glossy S042174 5 × 7 inches (127 × 178 mm) S041945 8 ×...
Page 56: Selecting The Paper Settings - Control Panel
Paper Type Size Part number Sheet count Epson Premium Photo Paper 4 × 6 inches (102 × 152 mm) S041982 Semi-gloss Letter (8.5 × 11 inches S041331 [216 × 279 mm]) Parent topic: Loading Paper Selecting the Paper Settings - Control Panel You can change the default paper size and paper type for the cassette using the control panel on the product.
Page 57: Paper Or Media Type Settings - Control Panel
Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Letterhead paper Letterhead Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Glossy Epson Premium Photo Paper Glossy Prem. Glossy Epson Photo Paper Glossy Glossy Epson Premium Photo Paper Semi-gloss Prem.
Page 58: Selecting The Default Paper Source Settings
For this paper Select this paper Type or Media Type setting Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy Photo Paper Glossy...
Page 59: Paper Source Settings Options
Paper Source Settings Options Select the paper source options you want to use for your print jobs. Paper Source Available settings Description Settings option Paper Setting Various Select the paper size and type for each paper source A4/Letter Auto Select On to switch the selected paper size to match the Switching loaded paper (Letter or A4) if the wrong size is selected Error Notice...
Page 60 Universal Print Available settings Description Settings option Top Offset — Adjust the top or left margin Left Offset Top Offset in — Adjust the top or left margin of the back page when printing Back double-sided. Left Offset in Back Check Paper Select On to check the paper width before printing.
Page 61: Placing Originals On The Product
How To > Place Originals > Scanner Glass. Note: When originals are placed in the ADF and on the scanner glass, priority is given to the originals in the ADF. (ET-3943 and ET-3950 Series only) 1. Open the document cover.
Page 62 Note: If you are using Epson ScanSmart to scan multiple photos at once, just make sure they are at least 0.2 inch (4.5 mm) away from the edge of the scanner glass and at least 0.8 inch (20 mm) away from each other.
Page 63: Placing Originals In The Automatic Document Feeder
Placing Originals in the Automatic Document Feeder You can place single- or multi-page original documents in the Automatic Document Feeder (ADF). (ET-3940/ET-3950 Series only) Make sure the originals meet the Automatic Document Feeder specifications before loading them. Caution: Make sure your originals are not creased or folded and do not contain holes, staples, tape, or other materials that could obstruct the feeder.
Page 64 1. Open the ADF input tray. 2. Slide the ADF edge guide outward. 3. Fan your stack of originals and tap them gently on a flat surface to even the edges. 4. Insert the originals into the ADF faceup and short edge first. Note: Do not load originals above the arrow mark on the ADF edge guide.
Page 65: Adf Original Document Specifications
5. Slide the ADF edge guide against the originals, but not too tightly. Note: Do not add originals while scanning. Note: If you are copying two originals onto one sheet, make sure the originals are loaded as shown. Select the link below to select the copy orientation setting that matches how you loaded your original.
Page 66 Paper type Paper size Paper weight Loading capacity Plain paper Letter (8.5 × 11 inches 17 to 24 lb Approximately 30 sheets [216 × 279 mm]) (64 to 95 g/m²) A4 (8.3 × 11.7 inches [210 × 297 mm]) Legal (8.5 × 14 inches 10 sheets [216 ×...
Page 67: Copying
Copying Documents or Photos Copying Options Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper, including Epson special papers. 1. Load the paper you want to print on. 2. Press the home button, if necessary.
Page 68: Copying Options
Copying Options Select the copying options you want to use for your copies. Note: Not all options or settings may be available, depending on other copying settings. Copy Copying option Available settings Description B&W — Copies the document in black and white Color —...
Page 69 Copying option Available settings Description Original Portrait Specifies the orientation of your originals Orientation Landscape Remove Shadow Off Select On to erase the shadows that appear in the center of a document when copying a book or that appear around a document when copying thick paper Remove Punch Select On to erase the binding holes on a document...
Page 70: Printing From A Computer
You can print with your product using any Windows application, as described in these sections. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 71: Selecting Basic Print Settings - Windows
Parent topic: Printing from a Computer Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command.
Page 72 4. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size, but you cannot use the Borderless setting. 5. If you are printing a borderless photo, select Borderless. You can click Settings to access additional options for borderless printing.
Page 73: Print Quality Options - Windows
Parent topic: Printing with Windows Related references Double-sided Printing Capacity Borderless Paper Type Compatibility Paper or Media Type Settings - Printing Software Related tasks Selecting Double-sided Printing Settings - Windows Printing Your Document or Photo - Windows Print Quality Options - Windows You can select any of the available Quality options to fine-tune the quality of your print.
Page 74: Selecting Double-Sided Printing Settings - Windows
2-Up, 4-Up, 6-Up, 8-Up, 9-Up, and 16-Up Prints several pages on one sheet of paper. Click the Layout Order button to select page layout and border options. 2×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster Prints one image on multiple sheets of paper to create a larger poster. Click the Settings button to select image layout and guideline options.
Page 75 You see a window like this: 3. Select the double-sided printing options you want to use.
Page 76 4. Click OK to return to the Main tab. 5. Click the Print Density button. You see this window: 6. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 7.
Page 77: Double-Sided Printing Options - Windows
Double-sided Printing Options - Windows You can select any of the available options on the Binding Settings window to set up your double-sided print job. You can right-click a setting in the dialog and select Help for additional information on each setting. Binding Edge Options Select a setting that orients double-sided print binding in the desired direction.
Page 78: Selecting Additional Layout And Print Options - Windows
Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options: •...
Page 79 2. Select one of the following Color Correction options: • Select Automatic to automatically adjust the sharpness, brightness, contrast, and color saturation for your image. • Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software.
Page 80: Custom Color Correction Options - Windows
Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones.
Page 81: Image Options And Additional Settings - Windows
Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional Settings - Windows You can select any of the Image Options and Additional Settings to customize your print.
Page 82 Note: These settings are not saved with your document. You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Document Name...
Page 83: Selecting A Printing Preset - Windows
• Collate Number • Page Number Note: To specify the first page number, select Page Number from the position you want to print in the header or footer, then select the number in Starting number. • Text You can also adjust the text settings for the printed information. Note: The user name, computer name, date, and time come from the Windows Control Panel on your computer.
Page 84: Selecting Extended Settings - Windows
You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings or delete it, or use any of the available options on the screen to control your printing presets.
Page 85 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click 2. Select Printer Settings. 3. Click the Maintenance tab. You see the maintenance options: 4.
Page 86: Extended Settings - Windows
Printing with Windows Extended Settings - Windows You can select these settings on the Extended Settings window. Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues. Check Paper Width Before Printing Prevents printing beyond the edges of the paper if the paper size setting is incorrect; may reduce print speed.
Page 87 Remove white borders Removes white margins that may appear when you print borderless photos. Always Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing. Print as Bitmap Increases print speed when printing is extremely slow or the print head stops during printing, and other settings do not help.
Page 88: Printing Your Document Or Photo - Windows
Printing Your Document or Photo - Windows Once you have selected your print settings, you are ready to save your settings and print. 1. Click OK to save your settings. You see your application's Print window, such as this one: 2.
Page 89 You see a screen like this: • To cancel printing, click Cancel. • To see print jobs lined up for printing, click Print Queue. • To close the status window, click OK. • To check ink status, click Consumables Status. Parent topic: Printing Your Document or Photo - Windows...
Page 90: Selecting Default Print Settings - Windows
Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session. If you want to change the print settings you use in all your Windows programs, you can select new default print settings.
Page 91: Changing The Language Of The Printer Software Screens
These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session. Changing the Language of the Printer Software Screens Parent topic: Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens.
Page 92: Changing Automatic Update Options
You can print with your product using any Mac printing program, as described in these sections. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website.
Page 93: Selecting Basic Print Settings - Mac
Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Managing Color - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac...
Page 94 6. Select any application-specific settings that appear on the screen, such as those shown in the image above for the Preview application. 7. Select Print Settings from the Printer Options drop-down menu. Note: The print window may look different, depending on your version of the Mac operating system and the application you are using.
Page 95 You see these settings: Note: The available print settings and appearance of the print window may be different than those covered here, depending on the Mac OS version and the application you are using. 8. Select the type of paper you loaded as the Media Type setting. Note: The setting may not exactly match the name of your paper.
Page 96: Print Quality Options - Mac
Print Quality Options - Mac You can select any of the available Print Quality options to fine-tune the quality of your print. Some settings may be unavailable, depending on the paper type setting you have chosen. Draft For draft printing on plain paper. Draft-Vivid For draft printing on plain paper with good quality and print speed.
Page 97: Selecting Page Setup Settings - Mac
Selecting Page Setup Settings - Mac Depending on your application, you may be able to select the paper size and orientation settings from the print window. Note: If you do not see these settings in the print window, check for them in your application before printing.
Page 98: Selecting Print Layout Options - Mac
Selecting Print Layout Options - Mac You can select a variety of layout options for your document or photo by selecting Layout from the pop- up menu or expanding it on the print window. • To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu.
Page 99: Double-Sided Printing Options And Adjustments - Mac
1. Select one of the Two-sided Printing options. 2. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 3. If necessary, customize the Adjustments settings as instructed on the screen. 4.
Page 100: Managing Color - Mac
Adjustments Print Density Sets the level of ink coverage for double-sided printing. Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing. Parent topic: Selecting Double-sided Printing Settings - Mac Managing Color - Mac...
Page 101: Color Matching And Color Options - Mac
Color Matching and Color Options - Mac You can select these settings on the Color Matching and Color Options menus. Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer driver or turn off color management. ColorSync Prints using standard color profiles for your product and paper to help match image colors.
Page 102: Selecting Printing Preferences - Mac
Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to retain the special color effects.
Page 103: Printing Preferences - Mac
You see a screen like this: Note: The available settings and appearance of the options window may be different than those covered here, depending on the Mac OS version and the application you are using. 4. Select any of the available printing preferences. 5.
Page 104: Printing Your Document Or Photo - Mac
Bidirectional printing Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality. Output documents for filing Outputs all landscape, portrait, 1-sided, and 2-sided documents in the same orientation for easier filing. Remove white borders Removes white margins that may appear when you print borderless photos. Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions.
Page 105: Checking Print Status - Mac
Printing from a Smartphone or Tablet You can print from a smartphone or tablet running iOS or Android using the Epson Smart Panel app. Note: Your device must be connected to the same wireless network as your Epson product, and Epson...
Page 106: Printing With Epson Photo
Photo+. Features include image corrections and adjustments, and adding text and stamps to photos. We recommend printing on genuine Epson photo paper for the best results. Make sure you have set up your product as described on the Start Here sheet and installed the Epson Photo+ software. See the Epson Photo+ help utility for more information.
Page 107: Scanning
After placing your originals on your product for scanning, start scanning using one of these methods. Starting a Scan Using the Product Control Panel Starting a Scan Using Epson ScanSmart Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Starting a Scan from a Smartphone or Tablet...
Page 108: Scanning To A Connected Computer
• Cloud sends your scanned files to a destination that you have registered with Epson Connect. • WSD lets you manage network scanning in Windows 11, Windows 10, Windows 8.x, or Windows 7 (English only). To use this feature, you must first set up a WSD (Web Services for Devices) port on your Windows 7 machine (the port is set up automatically on Windows 11, Windows 10, and Windows 8.x).
Page 109: Scanning To The Cloud
You can use the control panel to send your scanned files to a destination that you have registered with Epson Connect. Note: Make sure to set up your product using Epson Connect before using this feature. 1. Place your original on the product for scanning.
Page 110: Setting Up A Wsd Port (Windows 7)
Your product scans your original and saves the scanned file to the selected destination. Parent topic: Starting a Scan Using the Product Control Panel Related tasks Setting Up Epson Connect Services Related topics Placing Originals on the Product Setting Up a WSD Port (Windows 7) You can scan to a networked Windows computer using WSD (Web Services for Devices).
Page 111: Control Panel Scanning Options
Control Panel Scanning Options Select the options you want to use for scanning. Note: Not all options or settings may be available, depending on the Scan to option selected. Scan to setting Available options Description Color mode Color Select whether to scan images in color or black and white B&W File format...
Page 112: Starting A Scan Using Epson Scansmart
Starting a Scan Using the Product Control Panel Starting a Scan Using Epson ScanSmart You can start the Epson ScanSmart program to scan originals and easily review and edit scanned images. After that, you can save, print, or share them.
Page 113: Starting A Scan Using The Epson Scan 2 Icon
Starting a Scan Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section.
Page 114 • Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON > Epson Scan 2 > Epson Scan 2. • Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2.
Page 115 You see an Epson Scan 2 window like this:...
Page 116: Starting A Scan From A Scanning Program
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 117 You see an Epson Scan 2 window like this:...
Page 118: Starting A Scan From A Smartphone Or Tablet
Starting a Scan Starting a Scan from a Smartphone or Tablet You can use the Epson Smart Panel app to scan from a network scanner to an iOS or Android device over a direct Wi-Fi connection. 1. Download the Epson Smart Panel app from your device's app store or from Epson's website. See the link below.
Page 119 You see a screen like this: 3. Select an option for the Scan area setting, if necessary. Note: The Scan area setting limits the scan area to a selected size starting at the placement arrow on the scanner bed. It does not scale the image to the selected size. 4.
Page 120 The original is scanned. When scanning is complete, you see a screen like this: 5. You can review, edit, or reorder the scanned images as follows: • Select + Scan to scan more originals. • Select Delete to delete selected scanned images. •...
Page 121: Saving A Scan
You see a screen like this: 8. Select an option to save, send, or print the scanned images. See the links below. Saving a Scan Attaching a Scan to Email Sending a Scan to a Cloud Service Printing a Scan Parent topic: Scanning Saving a Scan...
Page 122: Attaching A Scan To Email
• Select the folder on your computer in which to save the file. 4. Click Save. Parent topic: Scanning a Document in Epson ScanSmart Attaching a Scan to Email You can attach a scanned image to an email as a file attachment.
Page 123: Sending A Scan To A Cloud Service
4. Click Attach to E-mail. Your email program opens with the file attached to a new email. Parent topic: Scanning a Document in Epson ScanSmart Sending a Scan to a Cloud Service You can upload scanned images to a cloud service.
Page 124: Printing A Scan
You see a screen like this: 3. Log in to your account. Note: You may need to allow Epson ScanSmart access to your account. The first time you log in, you may be prompted to enter an authentication code. 4. Change the settings as follows: •...
Page 125: Selecting Epson Scansmart Settings
You see a screen like this: 3. Change the settings as follows: • Select the Epson printer and change the print settings, if necessary. • Select the number of copies you want to print. • If you also want to save a copy of the scanned image to your computer, click the checkbox.
Page 126: Changing The Epson Product
Scanning Changing the Epson Product If you are using more than one Epson product with Epson ScanSmart, you can change the product that you are using with your computer. Note: A product connected to your computer via USB takes priority over a product with a Wi-Fi connection.
Page 127 Note: If you select Auto Mode, you cannot change the scan settings. 1. Click the Settings button. You see a screen like this: 2. Do one of the following: • To change Document Mode settings, select Document Mode > Custom Settings. •...
Page 128 You see a screen like this: 3. Change the settings as necessary and click Save. Parent topic: Selecting Epson ScanSmart Settings...
Page 129: Changing The File Name Settings
Changing the File Name Settings You can change the default file naming method for your scans. 1. Click the Settings button. You see a screen like this: 2. Click the File Name Settings tab.
Page 130: Changing The Save Settings
• Select the date format. • Select a numbering format as the counter format. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file type options for saving your scans. 1. Click the...
Page 131 You see a screen like this: 2. Click the Save Settings tab.
Page 132: Save Settings
4. Click Open folder after saving to open the file folder after a file is saved. 5. Click Close. Save Settings Parent topic: Selecting Epson ScanSmart Settings Save Settings You can change the settings for how scanned images are saved. PDF Options...
Page 133 Setting Options Description General Generate PDF/A File Creates a PDF that conforms to PDF/A-1 standards Create file with all pages Saves all pages as one file Compression Level Selects the compression level for color or grayscale images JPEG Options Setting Options Description Image Quality Options...
Page 134: Customizing Action Icons
Parent topic: Changing the Save Settings Customizing Action Icons You can customize which scan action icons appear on the Select Action screen. Note: You can also customize them by clicking the Customize icon on the Select Action screen. 1. Click the Settings button.
Page 135: Scanning In Epson Scan 2
Documents folder, or open it in your scanning program. You can preview the scanned image and select or change settings as necessary. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 136 You see this window:...
Page 137 8. Select the Correct Document Skew setting to correct skewed originals, image contents, or both. 9. Click the Preview button. Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window. 10. Reinsert your original into the ADF, if necessary. (ET-3943 and ET-3950 Series only) 11.
Page 138: Additional Scanning Settings - Main Settings Tab
Parent topic: Scanning Additional Scanning Settings - Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen. Rotate Rotates the original image clockwise to the desired angle before scanning it.
Page 139 Remove Background Removes the background of the originals. Text Enhancement Sharpens the appearance of letters in text documents. Auto Area Segmentation Makes black and white images clearer and text recognition more accurate by separating the text from the graphics. Threshold Adjusts the level at which black areas in text and line art are delineated, improving text recognition in OCR (Optical Character Recognition) programs.
Page 140: Saving Scanned Documents As A Searchable Pdf Using Epson Scan 2
Optical Character Recognition (OCR) and then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component if you want to perform OCR.
Page 141: Image Format Options
Scanning in Epson Scan 2 Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options.
Page 142: Scan Resolution Guidelines
If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by Epson Scan 2. Follow these guidelines to determine the resolution setting you need:...
Page 143 Increase the Epson Scan 2 Resolution setting in your scan. Increase the resolution by the same amount you will increase the image size to retain a high image quality. For example, if the resolution is 300 dpi (dots per inch) and you will double the image size later, change the Resolution setting to 600 dpi.
Page 144: Refilling Ink
Maintenance Box Replacement Ink Safety Precautions Note: Epson strongly recommends the use of genuine ink to ensure optimal print quality and performance. Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly.
Page 145 • Do not maintain low ink levels for extended periods of time. • Epson recommends filling all ink tanks to the upper line when the product is not operating to reset the ink levels.
Page 146: Checking The Ink And Maintenance Box Levels
• Handle ink carefully. Ink may splatter when the ink tanks are being filled or refilled with ink. If ink gets on your clothes or belongings, it may not come off. If ink adheres to the area around the tank, wipe it off using a lint-free, clean cloth or cotton swab.
Page 147: Checking Ink Levels On Your Product
Checking Ink Levels on Your Product To confirm the actual ink levels, visually check the ink levels in the product’s ink tanks. Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly.
Page 148 You see a window like this: 2. Refill any ink tank or replace the maintenance box as needed. Note: The ink levels displayed are an estimate and may differ from the actual ink remaining in the ink tanks. To confirm the actual remaining ink, visually check the ink levels in the ink tanks. Continued use of the product when the ink level is below the lower line on the tank could damage the product.
Page 149: Checking Ink And Maintenance Box Levels - Mac
1. In the Apple menu or the Dock, select System Preferences or System Settings. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor.
Page 150 You see a window like this: 3. Refill any ink tank or replace the maintenance box as needed. Note: To update or refresh the displayed ink levels, click Update. Note: The ink levels displayed are an estimate and may differ from the actual ink remaining in the ink tanks.
Page 151: Disabling Special Offers With Windows
Refilling the Ink Tanks Disabling Special Offers with Windows You can disable special offers messages from Epson using a utility on your Windows computer. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click .
Page 152: Purchase Epson Ink And Maintenance Box
Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer.
Page 153 Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions.
Page 154 6. Open the cap for the ink tank you are going to fill. Note: Make sure that the color of the ink tank matches the ink color that you want to refill.
Page 155 7. Hold the ink bottle upright and slowly turn the bottle cap to remove it. Caution: Do not shake or squeeze the bottle. Do not touch the top of the bottle after its cap is removed. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water.
Page 156 8. Check the upper line (a) in the ink tank. 9. Position the top of the ink bottle with the filling port and then insert the bottle straight onto the port. Ink flows into the tank. Note: Refer to the color-coded sticker on the ink tank unit to identify the color of each tank. Do not force the bottles into position;...
Page 157 10. Wait for the ink to fill the tank. Do not squeeze the bottle. Ink flows into the tank and stops automatically when the ink is filled to the upper line. Note: If ink does not flow from the bottle, lift and reinsert the bottle. If the ink has reached the upper line of the tank, do not remove and reinsert the bottle or ink may leak.
Page 158 11. When the ink tank is full, remove the ink bottle and securely close the ink bottle cap. Note: Do not leave the ink bottle inserted. The bottle may be damaged or ink may leak. If any ink remains in the bottle, replace the bottle cap and tighten it. Store the bottle upright for later use. 12.
Page 159: Maintenance Box Replacement
Parent topic: Refilling Ink Related concepts Purchase Epson Ink and Maintenance Box Related tasks Checking Ink Levels on Your Product Maintenance Box Replacement The maintenance box stores surplus ink that gets collected during printing or print head cleaning. To prevent ink leakage from the maintenance box, the printer is designed to stop printing when the absorbing capacity of the maintenance box has reached its limit.
Page 160 Note the following precautions when replacing the maintenance box: • Do not remove the maintenance box or its cover except when replacing the maintenance box; otherwise, ink may leak. • Do not touch the areas of the maintenance box or inside the product as shown below. •...
Page 161: Replacing The Maintenance Box
Note: You cannot print or clean the printhead while the maintenance box is full, but you can perform tasks that do not require ink, such as scanning. Follow the on-screen instructions to replace the maintenance box when prompted. Parent topic: Maintenance Box Replacement Related concepts Purchase Epson Ink and Maintenance Box...
Page 162: Adjusting Print Quality
Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to run a Power Cleaning or clean the paper or print head path.
Page 163: Print Head Maintenance
3 times or Power Cleaning once, turn the product off and wait for at least 12 hours. Run the nozzle check again and repeat the head cleaning if necessary. If print quality has not improved, you can run Power Ink Flushing. If quality still does not improve, contact Epson support. Print Head Nozzle Check...
Page 164 The nozzle check pattern is printed. 6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning...
Page 165: Checking The Nozzles Using A Computer Utility
Power Cleaning once, turn the product off and wait for at least 12 hours. Run the nozzle check again and repeat the head cleaning if necessary. If print quality has not improved, you can run Power Ink Flushing. If quality still does not improve, contact Epson support. Parent topic:...
Page 166 1. Make sure there are no errors on the LCD screen. 2. Load a few sheets of plain paper in the product. 3. Do one of the following: • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click •...
Page 167 6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning...
Page 168: Print Head Cleaning
3 times or Power Cleaning once, turn the product off and wait for at least 12 hours. Run the nozzle check again and repeat the head cleaning if necessary. If print quality has not improved, you can run Power Ink Flushing. If quality still does not improve, contact Epson support. Parent topic:...
Page 169: Cleaning The Print Head Using The Product Control Panel
Parent topic: Print Head Maintenance Related tasks Refilling the Ink Tanks Cleaning the Print Head Using the Product Control Panel You can clean the print head using the control panel on your product. 1. Make sure there are no errors on the LCD screen. 2.
Page 170 6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning...
Page 171: Cleaning The Print Head Using A Computer Utility
Cleaning once, turn the product off and wait at least 12 hours, then run a nozzle check and try cleaning the print head again. If print quality has not improved, you can run Power Ink Flushing. If quality still does not improve, contact Epson support. Parent topic:...
Page 172 2. Load a few sheets of plain paper in the product. 3. Do one of the following: • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click •...
Page 173 5. Select the cleaning cycle you want to run, based on the nozzle check pattern and click Next. 6. Click Start to begin the cleaning cycle. You see a message on the computer screen during the cleaning cycle. The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished.
Page 174 8. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning...
Page 175: Power Cleaning
Power Cleaning once, turn the product off and wait for at least 12 hours. Run the nozzle check again and repeat the head cleaning if necessary. If print quality has not improved, you can run Power Ink Flushing. If quality still does not improve, contact Epson support. Parent topic:...
Page 176: Power Cleaning Using The Product Control Panel
Caution: Running a Power Cleaning consumes a lot of ink, so you should run it only if necessary. Make sure each ink tank is at least one-third full before running a Power Cleaning, or it may damage the product. Caution: Power Cleaning may cause the maintenance box to reach its capacity sooner. When the maintenance box is full, you need to replace it to continue printing.
Page 177: Power Cleaning Using A Computer Utility
If print quality has not improved, you can run Power Ink Flushing. If quality still does not improve, contact Epson support. Parent topic: Power Cleaning Related concepts Print Head Cleaning...
Page 178 Power Cleaning once, turn the product off and wait for at least 12 hours. Run the nozzle check again and repeat the head cleaning if necessary. If print quality has not improved, you can run Power Ink Flushing. If quality still does not improve, contact Epson support.
Page 179: Power Ink Flushing
If print quality has not improved, you can run Power Ink Flushing. If quality still does not improve, contact Epson support. Caution: Running a Power Ink Flushing consumes a lot of ink, so you should run it only if necessary.
Page 180: Flushing The Ink Tubes Using A Computer Utility
5. Follow the instructions on the LCD screen to run the Power Ink Flushing. A confirmation is displayed when Power Ink Flushing is complete. Run the nozzle check again and check the results. If quality still does not improve, contact Epson support.
Page 181: Print Head Alignment
4. Follow the on-screen instructions to flush the ink tubes. 5. When you finish flushing the ink tubes, run a nozzle check to check the print quality. If necessary, also clean the printhead. If quality still does not improve, contact Epson support. Parent topic:...
Page 182: Aligning The Print Head Using The Product Control Panel
Note: Banding may also occur if your print head nozzles need cleaning. Aligning the Print Head Using the Product Control Panel Parent topic: Adjusting Print Quality Aligning the Print Head Using the Product Control Panel You can align the printhead using the control panel on your product. 1.
Page 183 1. If printouts are smeared or scuffed, load plain paper in this size: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]). 2. Select Maintenance > Paper Guide Cleaning. 3. Follow the on-screen instructions to clean the paper guide. 4.
Page 184: Cleaning The Printhead Path
Caution: Do not use tissue paper to clean the inside of the product as lint can clog the print head nozzles. Do not touch the flat white cable, the translucent film, or the ink tubes inside the product. 7. Close the scanner unit. Note: The scanner unit is designed to close slowly with slight resistance to help prevent injury to your fingers.
Page 185 Caution: Do not use any other liquid to clean the printhead path or you may damage your product. Do not use tissue paper to clean the inside of the product. The print head nozzles may become clogged with lint. 1. Turn off the product. 2.
Page 186 Caution: Do not touch the flat white cable, translucent film, or ink tubes inside the product. Doing so may cause a malfunction. 7. Using the flashlight, check the translucent film shown here for ink smears.
Page 187 Translucent film Printhead rail Caution: Do not touch the printhead rail or wipe the grease off of it. You may not be able to print. 8. Moisten a cotton swab with the water and detergent mixture, and squeeze out any excess moisture. Lightly wipe the ink off the translucent film.
Page 188: Cleaning The Paper Rollers
Related tasks Cleaning the Paper Guide Cleaning the Paper Rollers If you encounter repeated paper feed issues from the cassette, clean the paper rollers inside the product. 1. Turn off the product. 2. Unplug the power cable. 3. Disconnect any connected cables. 4.
Page 189 6. Slide out the paper cassette and remove the paper. 7. Place the product on its side with the ink tank on the bottom. Warning: Be careful not to trap your fingers under the product.
Page 190: Checking The Number Of Sheets Fed
8. Use a soft, moist cloth to clean the paper rollers, as shown. Rotate the rollers to clean them thoroughly. 9. Return the product to its normal position. Caution: Do not leave the printer on its side for an extended period of time. 10.
Page 191: Checking The Number Of Sheets On The Lcd Screen
Checking the Number of Sheets on the LCD Screen You can view the total number of prints, black-and-white prints, and color prints that have been printed. 1. Press the home button, if necessary. 2. Select Settings > Print Counter to view the number of prints. Parent topic: Checking the Number of Sheets Fed Checking the Sheet Counter - Windows...
Page 192: Checking The Sheet Counter - Mac
5. After checking the number of sheets fed into the printer, click OK to close the window. Note: The number of sheets is displayed only when Epson Status Monitor 3 is enabled. Parent topic: Checking the Number of Sheets Fed...
Page 193: Cleaning And Transporting Your Product
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Cleaning Your Product Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year.
Page 194 Note: Do not touch the parts shown in the following illustration. Doing so may cause a malfunction. 3. Open the ADF cover. Note: The ET-3930 Series does not have an ADF.
Page 195 4. Use a soft, moistened, lint-free cloth (microfiber is recommended) to clean the rollers and the interior of the ADF. 5. Open the document cover.
Page 196 6. Clean the scanner glass with a soft, lint-free cloth (microfiber is recommended) moistened with a little glass cleaner. Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with any force. Be careful not to scratch or damage the surface of the glass. 7.
Page 197 8. Clean the parts shown in the illustrations. 9. Clean the glass surface with a soft, lint-free cloth (microfiber is recommended) moistened with a little glass cleaner. Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with any force.
Page 198 10. Reattach the document mat. 11. Close the document cover. 12. Close the ADF cover until it clicks. Parent topic: Cleaning and Transporting Your Product...
Page 199: Transporting Your Product
Transporting Your Product If you need to store your product or transport it some distance, prepare it for transportation as described here. Caution: During transportation and storage, follow these guidelines: • Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak. •...
Page 200 2. Wait until the power light turns off and then unplug the power cable. Caution: Wait until the power light is off before you unplug the power cable to allow the print head to return to the home position. If the print head does not return to the home position, the ink can dry out and your product can be damaged.
Page 201 9. Secure the print head to the case with tape. Note: Be sure to apply the tape as shown below, without covering the holes, or you will not be able to close the scanner unit.
Page 202 10. Close the scanner unit. For safety, the scanner unit is closed in two steps: Note: The scanner unit must be closed completely before it can be opened again.
Page 203 11. Make sure the ink tank caps are securely closed and close the ink tank cover.
Page 204 12. Prepare to pack the product as shown below. 13. Place the product in its original packaging materials, if possible, or use equivalent cushioning around the product. Be sure to remove the tape from the print head before turning on your product. If print quality has declined when you print again, clean and align the print head.
Page 205 Related concepts Print Head Cleaning Print Head Alignment...
Page 206: Solving Problems
Solving Scanning Problems Solving Scanned Image Quality Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.) or epson.ca/support (Canada) and select your product.
Page 207: Viewing The Help Screen
• OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater. • macOS 10.12.x to 15.x: You can manually update the software by opening the App Store, selecting Updates, searching for a software update option for Epson Software, and selecting Update.
Page 208 Code Solution (E-2), (E-3), (E- • Make sure your wireless router is turned on. • Confirm that your computer or device is connected correctly to the wireless router. • Turn off the wireless router. Wait for about 10 seconds, and then turn it on. •...
Page 209 Code Solution (E-5) • Make sure the wireless router’s security type is set to one of the following. If it is set to anything else, change the security type on the wireless router. • WEP-64 bit (40 bit) • WEP-128 bit (104 bit) •...
Page 210 Code Solution (E-9) • Devices are turned on. • You can access the Internet and other computers or network devices on the same network from the devices you want to connect to the printer. If still does not connect your printer and network devices after confirming the above, try the following.
Page 211 Code Solution (E-11) • The default gateway address is correct if you set the printer’s TCP/IP Setup setting to Manual. • The device that is set as the default gateway is turned on. Set the correct default gateway address. You can check the default gateway address from the Network Status part on the network connection report.
Page 212 Code Solution (E-13) • Network devices such as a wireless router, hub, and router are turned on. • The TCP/IP Setup for network devices has not been set up manually. (If the printer’s TCP/IP Setup is set automatically while the TCP/IP Setup for other network devices is performed manually, the printer’s network may differ from the network for other devices.) If it still does not work after checking the above, try the following.
Page 213 Message Solution *No more Computer and mobile devices that can be connected simultaneously are connected devices can be in full in the Wi-Fi Direct (Simple AP) connection. To add another computer or mobile connected. device, disconnect one of the connected devices or connect it to the other network Disconnect one first.
Page 214: Message Appears Prompting You To Reset Ink Levels
Solving Paper Problems Solving Problems Printing from a Computer Message Appears Prompting You to Reset Ink Levels If you see a message on the LCD screen prompting you to reset the ink levels, do the following: 1. Refill all of the ink tanks or the ink tanks indicated on the LCD screen all the way to the top. Note: Depending on the operating conditions, you may see the ink reset message even when there is still ink in the tanks.
Page 215: Resetting Control Panel Defaults
• If the page prints but the nozzle check pattern has gaps, clean or align the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic:...
Page 216: Solving Setup Problems
• If the product's print head stops moving or making noise, and the charging process has not finished after approximately 20 minutes, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help. Parent topic:...
Page 217: Software Installation Problems
Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your fax and network data and settings.
Page 218: Product Cannot Connect To A Wireless Router Or Access Point
Wired Network Connection Becomes Unstable Cannot Print Over a Network Cannot Scan Over a Network Parent topic: Solving Problems Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless router or access point, try these solutions: •...
Page 219: Network Software Cannot Find Product On A Network
• If your router or access point does not broadcast its network name (SSID), follow the instructions that came with your product to enter your wireless network name manually. • If your router or access point has security enabled, determine the kind of security it is using and any required password or passphrase for connection.
Page 220: Product Does Not Appear In Mac Printer Window
Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router, so note the next step before restarting it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet.
Page 221: Wireless Network Connection Is Unstable On A Mac
• If you are connecting the product wirelessly via EpsonNet Setup and the Wi-Fi icon does not appear lit on your LCD screen, make sure your product software was installed correctly. If necessary, reinstall your software. Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode.
Page 222: Cannot Print Over A Network
• Make sure you install your product's network software as described in your product documentation. • Make sure that the latest version of your product's Epson printer driver is installed. If a genuine Epson printer driver is not installed, the available functions are limited.
Page 223: Cannot Scan Over A Network
LCD screen, make sure your product software was installed correctly. If necessary, reinstall your software. • Check your product's connection status by opening the EPSON Status Monitor 3 (Windows) or EPSON Status Monitor (Mac) on your computer. If the remaining ink levels are displayed, a connection has been successfully established between your computer and your product.
Page 224 • If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again.
Page 225: Solving Copying Problems
Starting a Scan from a Smartphone or Tablet Solving Copying Problems Check these solutions if you have problems copying with your product. Product Makes Noise, But Nothing Copies Product Makes Noise When It Sits for a While Copies Have Incorrect or Faint Colors Position, Size, or Margins of Copies are Incorrect Parent topic: Solving Problems...
Page 226: Position, Size, Or Margins Of Copies Are Incorrect
• Clean the scanner glass with a soft, dry, lint-free cloth or use a small amount of glass cleaner on the cloth, if necessary. Paper towels are not recommended. Caution: Do not spray glass cleaner directly on the scanner glass. •...
Page 227: Paper Feeding Problems
Paper Ejection Problems Parent topic: Solving Problems Paper Feeding Problems If you have problems feeding paper, try these solutions: • Make sure the paper cassette is inserted all the way in the printer. • If paper does not feed correctly, remove and reload it in the cassette and adjust the edge guides. Make sure the paper stack is not above the tab on the edge guides inside the cassette.
Page 228: Paper Jams Inside The Product
Parent topic: Solving Paper Problems Related references Automatic Document Feeder (ADF) Specifications Related topics Placing Originals on the Product Paper Jams Inside the Product If you see a message that paper has jammed in the product, follow the on-screen instructions to locate and remove the jammed paper.
Page 229: Solving Problems Printing From A Computer
Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details. Note: For problems while printing with the Epson Universal Print Driver or PostScript (PS3) printer software, see the sections covering that software in this manual.
Page 230 • In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs. • In Windows, do one of the following to open the Epson Printer Connection Checker and follow the on- screen instructions to check the connection status: •...
Page 231: Product Icon Does Not Appear In Windows Taskbar
• If you are using Windows 7, close the Devices and Printers window before you print. • On a Mac, make sure you download and install the Epson printer driver. • Make sure Quiet Mode is turned off.
Page 232 If printing is still slow and you are using Windows 7 or Windows Vista, try the following: 1. Click and select Computer or My Computer. Double-click the C: drive and open these folders: ProgramData > EPSON > PRINTER.
Page 233: Solving Page Layout And Content Problems
Note: If you do not see the ProgramData folder, open the Organize menu and select Folder and search options. In the window that appears, click the View tab, select Show hidden files, folders, and drives in the Advanced settings list, and click OK. 2.
Page 234: Inverted Image
Inverted Image If your printed image is inverted unexpectedly, try these solutions: • Turn off any mirror or inversion settings in your printing application. • Turn off the Mirror Image, Flip horizontally, or Reverse page orientation settings in your printer software.
Page 235: Incorrect Margins On Printout
Parent topic: Solving Page Layout and Content Problems Related concepts Print Head Nozzle Check Print Head Cleaning Checking the Ink and Maintenance Box Levels Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Selecting Printing Preferences - Mac Selecting Extended Settings - Windows Printing Your Document or Photo - Windows Printing Your Document or Photo - Mac...
Page 236: Border Appears On Borderless Prints
Selecting Page Setup Settings - Mac Related topics Placing Originals on the Product Loading Paper Border Appears on Borderless Prints If you see a border on borderless prints, try these solutions: • Make sure you are printing on a compatible borderless paper type and size. Note: For custom paper sizes, make sure you select a supported borderless page width.
Page 237: Incorrect Characters Print
Incorrect Characters Print If incorrect characters appear in your prints, try these solutions before reprinting: • Make sure any cables are securely connected at both ends. • In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs.
Page 238: Slanted Printout
Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Cleaning Your Product Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac Related topics Placing Originals on the Product Loading Paper Slanted Printout If your printouts are slanted, try these solutions: •...
Page 239: Solving Print Quality Problems
Solving Print Quality Problems Check these sections if your printouts have problems with print quality, but your image looks fine on your computer screen. Note: When printing using AirPrint, the available print settings are different from those covered in this manual.
Page 240: Blurry Or Smeared Printout
• Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. • Make sure the paper type setting in your product software matches the type of paper you loaded.
Page 241 • Remove each sheet from the output tray as it is printed. • Avoid handling printouts on glossy paper right after printing to allow the ink to set. • Turn off any high speed settings in your product software. • When vertical banding appears or the paper is smeared, clean the paper path. •...
Page 242: Faint Printout Or Printout Has Gaps
Related concepts Print Head Nozzle Check Print Head Cleaning Power Cleaning Print Head Alignment Checking the Ink and Maintenance Box Levels Related references Paper Specifications Related tasks Cleaning the Paper Guide Selecting Additional Layout and Print Options - Windows Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Selecting Printing Preferences - Mac Selecting Double-sided Printing Settings - Mac...
Page 243: Grainy Printout
Related concepts Print Head Nozzle Check Print Head Cleaning Power Cleaning Print Head Alignment Checking the Ink and Maintenance Box Levels Related tasks Refilling the Ink Tanks Aligning the Print Head Using the Product Control Panel Cleaning the Paper Guide Cleaning the Printhead Path Related topics Loading Paper...
Page 244: Incorrect Colors
• Make sure the Grayscale setting is not selected in your printer software. • Select EPSON Standard as the Color Mode (Windows) or Mode (Mac) setting in the printer software. • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
Page 245: Solving Scanning Problems
Solving Scanning Problems Check these solutions if you have problems scanning with your product. Note: For solutions when using the Epson ScanSmart software, see the Epson ScanSmart help utility. Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2...
Page 246: Scanning Software Does Not Operate Correctly
• Use the Epson Scan 2 Utility on your computer to reset the scanner software settings. If resetting the settings does not solve the problem, uninstall and reinstall the scanner software.
Page 247 Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both versions and install one version.
Page 248: Scanning Is Slow
Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem. Note: For solutions when using the Epson ScanSmart software, see the Epson ScanSmart help utility. Image Consists of a Few Dots Only...
Page 249: Image Consists Of A Few Dots Only
Parent topic: Solving Problems Image Consists of a Few Dots Only If your scanned image consists only of a few dots, try these solutions: • Make sure you placed your original for scanning facing the correct way. • Remove any lint or dirt from your original. •...
Page 250: Straight Lines In An Image Appear Crooked
• Your product will not operate properly while tilted at an angle. Place your product on a flat, stable surface that extends beyond its base in all directions. • Adjust these Epson Scan 2 or Epson ScanSmart settings (if available) and try scanning again: • Make sure you select the correct Image Type for your original.
Page 251 Remove any dust or dirt from your originals and clean the scanner glass. Do not press with too much force on the original or document cover. To adjust the colors in your scanned image, adjust these Epson Scan 2 or Epson ScanSmart settings (if available) and try scanning again: •...
Page 252: Characters Are Not Recognized During Conversion To Editable Text (Ocr)
• When saving scanned images as Searchable PDFs, make sure the correct OCR language is selected. • Adjust the following Epson Scan 2 or Epson ScanSmart settings if available, and try scanning again: • On the Main Settings tab, make sure you select the correct Image Type for your original.
Page 253: Scanned Image Edges Are Cropped
In the Epson Scan 2 or Epson ScanSmart settings, set the Edge Fill setting to None. When scanning using Epson ScanSmart and placing multiple originals on the scanner glass, make sure there is a gap of at least 0.8 in.
Page 254: Uninstall Your Product Software
Note: If resetting the Epson Scan 2 settings does not solve your problem, uninstall Epson Scan 2 and re- install it. Parent topic: Solving Scanned Image Quality Problems Uninstall Your Product Software If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system.
Page 255: Uninstalling Product Software - Mac
In the next window, select your product and click OK. Then follow any on-screen instructions. 5. Do one of the following to uninstall Epson Event Manager, then follow any on-screen instructions: • Windows 11/Windows 10/8.x: Select Epson Event Manager and click Uninstall.
Page 256: Where To Get Help
5. Double-click the Uninstaller icon. 6. In the Epson Uninstaller screen, select the checkbox for each software program you want to uninstall. 7. Click Uninstall. 8. Follow the on-screen instructions to uninstall the software. 9. Reinstall your product software. Note: If you uninstall the printer driver and your product name remains in the Print & Fax, Print & Scan, or Printers &...
Page 257 You can purchase genuine Epson ink and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems...
Page 258: Technical Specifications
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 259: Mac System Requirements
Note: Mac OS may not support some applications and features; the UNIX File System (UFS) for Mac OS is not supported. Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support...
Page 260: Paper Specifications
Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.
Page 261: Printable Area Specifications
Printable Area Specifications Note: When printing borderless, quality may decline in the expanded printable area. Single sheets - borders Top/bottom/left/right margins: 0.12 inch (3.0 mm) minimum Reduced print quality area/top: 1.61 inches (41.0 mm) minimum Reduced print quality area/bottom: 1.46 inches (37.0 mm) minimum Single sheets - borderless...
Page 262: Automatic Document Feeder (Adf) Specifications
Reduced print quality area/top: 1.73 inches (44.0 mm) minimum Reduced print quality area/bottom: 1.57 inches (40.0 mm) minimum Envelopes Right/left margins: 0.12 inch (3.0 mm) minimum Top/bottom margins: 0.12 inch (3.0 mm) minimum Reduced print quality area/right: 0.71 inch (18.0 mm) minimum Reduced print quality area/left: 1.61 inches (41.0 mm) minimum Parent topic: Technical Specifications...
Page 263: Scanning Specifications
Parent topic: Technical Specifications Scanning Specifications Scanner type Flatbed, color Photoelectric device Effective pixels 10200 × 14040 pixels at 1200 dpi Document size Maximum: 8.5 × 11.7 inches (216 × 297 mm) Scanner glass: US letter or A4 Scanning resolution 1200 dpi (main scan) 2400 dpi (sub scan) Output resolution...
Page 264: Dimension Specifications
Parent topic: Technical Specifications Related references Ink Bottle and Maintenance Box Part Numbers Dimension Specifications Height ET-3940/ET-3950 Series Stored: 9.4 inches (240 mm) Printing: 9.4 inches (240 mm) ET-3930 Series Stored: 7.4 inches (187 mm) Printing: 7.4 inches (187 mm) Width Stored: 14.8 inches (375 mm)
Page 265: Environmental Specifications
Rated current 0.4 to 0.2 A Power consumption Standalone copying: Approx. 15.0 W (ISO/IEC24712) (with USB connection) ET-3940/ET-3950 Series Ready mode: Approx. 6.9 W ET-3930 Series Ready mode: Approx. 6.4 W Sleep mode: Approx. 0.6 W Power off mode: Approx. 0.1 W...
Page 266 Standard TCP/IP (Windows): IPv4, IPv6 WSD Printing (Windows): IPv4, IPv6 Bonjour Printing (Mac OS): IPv4, IPv6 IPP Printing (Windows, Mac OS): IPv4, IPv6 Epson Connect (Email Print, Remote Print): IPv4 AirPrint (iOS 5 or later, Mac OS) : IPv4, IPv6 Network Scanning...
Page 267: Safety And Approvals Specifications
• Manufacturer: Seiko Epson Corporation • Type: J26H005 This product conforms to Part 15 of the FCC Rules and RSS of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product.
Page 268: Notices
Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 269 • If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
Page 270: Wireless Connection Safety Instructions
If discomfort or vision problems remain after a thorough flushing, see a doctor immediately. • Do not press too hard on the LCD screen or subject it to heavy impacts. • If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support.
Page 271: Fcc Compliance Statement
• The LCD screen may contain a few small bright or dark spots, and may display uneven brightness. These are normal and do not indicate that the screen is damaged in any way. Parent topic: Important Safety Instructions FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Page 272: Binding Arbitration And Class Waiver
1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3131 Katella Ave., Los...
Page 273 Orange County, California, at your option. a) Initiation of Arbitration Proceeding. If either you or Epson decides to arbitrate a Dispute, both parties agree to the following procedure: (i) Write a Demand for Arbitration.
Page 274 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...
Page 275: Trademarks
Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
Page 276: Libtiff Software Acknowledgment
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and...
Page 277: A Note Concerning Responsible Use Of Copyrighted Materials
A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume. Contact your legal advisor for any questions regarding copyright law.

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