Epson ET-3900 Series User Manual
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Epson ET-3900 Series User Manual

Epson ET-3900 Series User Manual

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User's Guide
Printing
Copying
Scanning
Maintaining the Printer
Solving Problems
NPD7494-02 EN

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Summary of Contents for Epson ET-3900 Series

  • Page 1 User's Guide Printing Copying Scanning Maintaining the Printer Solving Problems NPD7494-02 EN...

  • Page 2: Table Of Contents

    Contents Guide to This Manual Loading Paper Introduction to the Manuals....6 Paper Handling Precautions....26 Important Safety Instructions (paper manual).
  • Page 3 Clear All Settings:..... . . 62 Checking if a genuine Epson printer driver is installed - Windows..... . 99...
  • Page 4 (Mac OS Printer Driver)....185 Application for Controlling the Scanner (Epson Scan 2)......185 Application for Configuring Printer...

  • Page 5: Guide To This Manual

    Guide to This Manual Introduction to the Manuals......... . . 6 Searching for Information.

  • Page 6: Introduction To The Manuals

    Searching for Information Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.

  • Page 7: Printing Only The Pages You Need

    Guide to This Manual > > About This Manual Marks and Symbols Jumping directly from bookmarks Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous page, perform the following operation on your keyboard.

  • Page 8: Notes On Screenshots And Illustrations

    Guide to This Manual > > About This Manual Operating System References Important: Instructions that must be observed to avoid damage to your equipment. Note: Provides complementary and reference information. Related Information & Links to related sections. Provides Web Video Manuals of the operating instructions. See the related information link. Notes on Screenshots and Illustrations O Screenshots of the printer driver are from Windows 10 or macOS High Sierra (10.13).

  • Page 9: Trademarks

    Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
  • Page 10 Guide to This Manual > Copyright © 2024-2025 Seiko Epson Corporation The contents of this manual and the specifications of this product are subject to change without notice.

  • Page 11: Important Instructions

    Important Instructions Safety Instructions..........12 Printer Advisories and Warnings.

  • Page 12: Safety Instructions

    O Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols/ O Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

  • Page 13: Printer Advisories And Warnings

    Important Instructions > > Printer Advisories and Warnings Advisories and Warnings for Using the Printer Printer Advisories and Warnings Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference. Advisories and Warnings for Setting Up the Printer O Do not block or cover the vents and openings in the printer.

  • Page 14: Advisories And Warnings For Using The Lcd Screen

    Important Instructions > > Printer Advisories and Warnings Notes on the Administrator Password O Prolonged use of the printer when the ink level is below the lower line could damage the printer. Fill the ink tank to the upper line while the printer is not operating. To display the correct ink level estimates, reset the ink level after filling the tank.

  • Page 15: Changing The Administrator Password

    Changing the Administrator Password For security reasons, we recommend changing the initial password. It can be changed from Web Config and Epson Device Admin. When changing the password, set it with at least 8 single-byte alphanumerical characters and symbols. Related Information “Running Web Config on a Web Browser”...

  • Page 16: Protecting Your Personal Information

    Important Instructions > Protecting Your Personal Information Protecting Your Personal Information When you give the printer to someone else or dispose of it, erase all the personal information stored in the printer's memory by selecting Settings > Restore Default Settings > Clear All Data and Settings on the control panel.

  • Page 17: Part Names And Functions

    Part Names and Functions Front............18 Inside.

  • Page 18: Front

    Part Names and Functions > Front Front Open when removing jammed originals in the ADF. ADF cover (F) Feeds originals straight into the printer. Slide to the edge of the originals. ADF edge guide Supports originals. ADF document support Holds originals ejected from the ADF. ADF output tray ADF (Automatic Document Holds multiple originals.

  • Page 19: Inside

    Part Names and Functions > Inside Inside Document cover Blocks external light while scanning. The mat inside the document cover. Document mat (M) Scanner glass Place the originals. Control panel Allows you to make settings and perform operations on the printer. Scanner unit Scans placed originals.

  • Page 20: Rear

    Part Names and Functions > Rear Print head Ink is ejected from the print head nozzles underneath. Ink tank cap Open to refill the ink tank. Status light A light to indicate the status of the printer. It flashes while a job is in progress. If it remains on after flashing, an error has occurred.

  • Page 21: Guide To The Control Panel

    Guide to the Control Panel Control Panel........... . . 22 Home Screen Configuration.

  • Page 22: Control Panel

    Guide to the Control Panel > Control Panel Control Panel Turns the printer on or off. Unplug the power cord after checking that the power light is off. Displays the home screen. Displays the solutions when you are in trouble. Displays menus and messages.

  • Page 23: Home Screen Configuration

    Guide to the Control Panel > Home Screen Configuration Home Screen Configuration This is displayed when a firmware update is available. Select it to update the firmware to improve the printer's features. We recommend using the printer with the latest version of the firmware. Displays the Remaining capacity of Maintenance box screen.

  • Page 24: Guide To The Network Icon

    Guide to the Control Panel > > Home Screen Configuration Guide to the Network Icon Guide to the Network Icon The printer is not connected to a wired (Ethernet) network or a wireless (Wi-Fi) network. The printer is connected to a wired (Ethernet) network. The printer is searching for SSID, unset IP address, or having a problem with a wireless (Wi-Fi) network.

  • Page 25: Loading Paper

    Loading Paper Paper Handling Precautions......... . 26 Paper Size and Type Settings.

  • Page 26: Paper Handling Precautions

    Paper Handling Precautions O Read the instruction sheets supplied with the paper. O To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. O Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.

  • Page 27: Paper Size And Type Settings

    To obtain optimum printing results, select the paper type that suits the paper. Media Name Media Type Control Panel Printer Driver, Mobile Device Epson Bright White Ink Jet Paper Plain paper Plain paper Epson Ultra Glossy Photo Paper Ultra Glossy...

  • Page 28: Loading Paper

    Printer Driver, Mobile Device Epson Matte Paper-Heavyweight Matte Epson Matte Epson Double-Sided Matte Paper Epson Photo Quality Ink Jet Paper Photo Quality Ink Jet Epson Photo Quality Ink Jet Epson Double-sided Photo Quality Ink Jet Paper Epson Photo Quality Self Adhesive...

  • Page 29: Placing Originals

    Placing Originals Placing Originals..........30 Originals that are not Supported by the ADF.

  • Page 30: Placing Originals

    Placing Originals > Placing Originals Placing Originals Place originals on the scanner glass or the ADF. You can place multiple originals in the ADF. Follow the steps below to view the animations for placing originals. Select , and then select How To > Place Originals. Select the method of placing originals that you want to view. Select Finish to close the animation screen.

  • Page 31: Originals That Are Not Supported By The Adf

    Placing Originals > Originals that are not Supported by the ADF When using the ADF Important: O Do not load originals above the line just under the triangle symbol inside the ADF edge guide. O Do not add originals while scanning. Related Information “Scanner Specifications”...

  • Page 32: Printing

    Printing Printing Documents..........33 Printing on Envelopes.

  • Page 33: Printing Documents

    Printing > > Printing Documents Printing from a Computer Printing Documents Printing from a Computer This section explains how to print a document from your computer using Windows as an example. On Mac OS, the procedure may be different or some features may not be supported. Printing Using Easy Settings Note: Operations may differ depending on the application.
  • Page 34 Printing > > Printing Documents Printing from a Computer 5. Select Preferences or Properties to access the printer driver window. 6. Change the settings as necessary. You can see the online help for explanations of the setting items. Right-clicking an item displays Help. 7.

  • Page 35: Printing On 2-Sides

    Printing > > Printing Documents Printing from a Computer 1. On the printer driver's Main or More Options tab, set each item (such as Document Size and Paper Type). 2. Click Add/Remove Presets in Printing Presets. 3. Enter a Name and, if necessary, enter a comment. 4.

  • Page 36: Printing A Booklet

    Printing > > Printing Documents Printing from a Computer Printing a Booklet You can also print a booklet that can be created by re-ordering the pages and folding the printout. Note: This feature is not available with borderless printing. Access the printer driver, and then make the following settings. On the Main tab, select the 2-side printing method from 2-Sided Printing, and then select Settings >...

  • Page 37: Printing To Fit The Paper Size

    Printing > > Printing Documents Printing from a Computer Note: This feature is not available with borderless printing. Access the printer driver, and then make the following settings. Main tab > Multi-Page > 2-Up, etc. Printing to Fit the Paper Size You can print to fit the paper size you loaded in the printer.

  • Page 38: Printing One Image On Multiple Sheets For Enlargement (Creating A Poster)

    Printing > > Printing Documents Printing from a Computer 1. On the printer driver's More Options tab, select the document size from the Document Size setting. 2. Select the paper size you want to print on from the Output Paper setting. 3.
  • Page 39 Printing > > Printing Documents Printing from a Computer Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is selected in Print Cutting Guides. 1.
  • Page 40 Printing > > Printing Documents Printing from a Computer 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back. 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks).
  • Page 41 Printing > > Printing Documents Printing from a Computer 4. Tape the sheets together from the back. 5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together. 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks.
  • Page 42 Printing > > Printing Documents Printing from a Computer 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 43 Printing > > Printing Documents Printing from a Computer 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.

  • Page 44: Printing With A Header And Footer

    Printing > > Printing Documents Printing from a Computer 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. Access the printer driver, and then make the following settings.

  • Page 45: Printing A Watermark

    Printing > > Printing Documents Printing from a Computer Printing an Anti-Copy Pattern You can print an anti-copy pattern on your printouts. When printing, the letters themselves are not printed and the entire print is screen-toned lightly. The hidden letters appear when photocopied to easily distinguish the original from the copies.

  • Page 46: Printing Multiple Files Together

    Printing > > Printing Documents Printing from a Computer Printing Multiple Files Together Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job. You can specify the print settings for combined files, such as multi-page layout, and 2-sided printing. 1.

  • Page 47: Adjusting The Print Color

    Printing > > Printing Documents Printing from a Computer Access the printer driver, and then make the following settings. More Options tab > Color Correction > Image Options > Color Universal Print Adjusting the Print Color You can adjust the colors used in the print job. These adjustments are not applied to the original data. PhotoEnhance produces sharper images and more vivid colors by automatically adjusting the contrast, saturation, and brightness of the original image data.

  • Page 48: Printing Clear Bar Codes

    Printing Using Epson Smart Panel Epson Smart Panel is an application that allows you to perform printer operations easily including printing, copying, or scanning from a mobile device. You can connect the printer and mobile device over a wireless network, check the ink levels and printer status, and check for solutions if an error occurs.

  • Page 49: Related Information

    You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v7.0 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.

  • Page 50: Printing On Envelopes

    Printing > > Printing on Envelopes Printing on Envelopes from a Computer (Mac OS) Printing Using Mopria Print Service Mopria Print Service enables instant wireless printing from Android smartphones or tablets. Install Mopria Print Service from Google Play. For more details, access the Mopria Web site at https://mopria.org. Printing on Envelopes Printing on Envelopes from a Computer (Windows) 1.

  • Page 51: Printing Web Pages

    Printing Using a Cloud Service Printing Web Pages Printing Web Pages from a Computer Epson Photo+ allows you to display web pages, crop the specified area, and then edit and print them. See the application’s help for details. Printing Web Pages from Mobile Devices Install Epson Smart Panel from the following URL or QR code.
  • Page 52 This is a shared driver supported by Remote Print Driver. When printing using a printer in a remote location, you can print by changing the printer on the usual applications window. See the Epson Connect web portal for details on how to setup or print. https://www.epsonconnect.com/ http://www.epsonconnect.eu...

  • Page 53: Copying

    Copying Available Copying Methods......... . . 54 Basic Menu Options for Copying.

  • Page 54: Available Copying Methods

    Copying > > Available Copying Methods Copying Originals Available Copying Methods Place the originals on the scanner glass or the ADF, and then select the Copy menu on the home screen. Copying Originals You can copy the originals of fixed size or custom size by color or monochrome. 1.

  • Page 55: Copying On 2-Sides

    Copying > > Available Copying Methods Copying on 2-Sides 4. Select the Copy tab, and then select B&W or Color. 5. Press the button. Copying on 2-Sides Copy multiple originals on both sides of the paper. 1. Place all originals face up in the ADF. Important: If you want to copy originals that are not supported by the ADF, use the scanner glass.

  • Page 56: Copying By Enlarging Or Reducing

    Copying > > Available Copying Methods Copying Multiple Originals onto One Sheet Copying by Enlarging or Reducing You can copy originals at a specified magnification. 1. Place the originals. If you want to copy multiple originals, place all of the originals on the ADF. “Placing Originals”...

  • Page 57: Copying Originals Using Good Quality

    Copying > > Available Copying Methods Copying Originals Using Good Quality O Portrait Originals O Landscape Originals Important: If you want to copy originals that are not supported by the ADF, use the scanner glass. “Originals that are not Supported by the ADF” on page 31 Note: You can also place the originals on the scanner glass.

  • Page 58: Copying Id Card

    Copying > > Available Copying Methods Copying ID card 2. Select Copy on the home screen. u d l r To select an item, use the buttons, and then press the OK button. 3. Select the Advanced Settings tab, select Remove Shadow or Remove Punch Holes, and then enable the setting.

  • Page 59: Copying Without Margins

    Copying > Basic Menu Options for Copying Copying Without Margins Copies without margins around the edges. The image is enlarged a little to remove margins from the edges of the paper. 1. Place the original on the scanner glass. “Placing Originals” on page 30 2.

  • Page 60: (Density)

    Copying > Advanced Menu Options for Copying O 1→2-Sided Copies two single-sided originals onto both sides of a single sheet of paper. Select the orientation of your original and the binding position of the paper. O 2→1-Sided Copies both sides of a double-sided original onto one side of two sheets of paper. Select the orientation and the binding position of the original.

  • Page 61: Original Size

    Copying > Advanced Menu Options for Copying Original Size: Select the size of your original. When copying non-standard size originals, select the size closest to your original. Multi-Page: O Off Copies a single-sided original onto a single sheet. O 2-up Copies two single-sided originals onto a single sheet in 2-up layout.

  • Page 62: Id Card Copy

    Copying > Advanced Menu Options for Copying ID Card Copy: Scans both sides of an ID card and copies onto one side of a paper. Borderless Copy: Copies without margins around the edges. The image is enlarged a little to remove margins from the edges of the paper.

  • Page 63: Scanning

    Scanning Basic Information on Scanning........64 Scanning Originals to a Computer.

  • Page 64: Basic Information On Scanning

    Scanning > > Basic Information on Scanning Available Scanning Methods Basic Information on Scanning What is a "Scan"? A "scan" is the process of converting the optical information of paper data (such as documents, magazine clippings, photos, handwritten illustrations, and so on) into digital image data. You can save scanned data as a digital image such as a JPEG or PDF.

  • Page 65: Scanning Using Wsd

    Available Scanning Methods You can scan easily from the control panel. Use the scanning application Epson ScanSmart to scan from the computer. You can edit images after scanning. Scanning Using WSD You can save the scanned image to a computer connected to the printer, using WSD feature.
  • Page 66 Note: The printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the network screen. You can check the printer's name set on the network from the printer's control panel or by printing a network status sheet.

  • Page 67: Recommended File Formats To Suit Your Purpose

    Select the printer name when using with WSD. Scanning Directly from Mobile Devices You can save scanned images directly to a mobile device by using the Epson Smart Panel application. Recommended File Formats to Suit Your Purpose Generally speaking, the JPEG format is suitable for photos while the PDF format is suitable for documents.

  • Page 68: Scanning Originals To A Computer

    Select Go > Applications > Epson Software. (10.10) / OS X O Epson Scan 2 Mavericks (10.9.5) If the application is not installed, download and install it from the Epson website. www.epson.com Note: For Windows Server operating systems, you can not use this feature.
  • Page 69 O Save as JPEG: Saves the scanned image in JPEG format. O Save as PDF: Saves the scanned image in PDF format. 6. Press the button. When using Windows, or OS X El Capitan (10.11) or later: Epson ScanSmart automatically starts on your computer, and scanning starts.

  • Page 70: Scanning From A Computer

    Scanning Originals to the Cloud Note: O See the Epson ScanSmart help for detailed operation information for the software. Click Help on the Epson ScanSmart screen to open the help. O The color, size, and border of the scanned image will not be exactly the same as the original.
  • Page 71 Scanning > Scanning Originals to the Cloud 3. Select Scan on the control panel. u d l r To select an item, use the buttons, and then press the OK button. 4. Select Cloud. 5. Select on the top of the screen, and then select a destination. 6.

  • Page 72: Cloud Storage Scan Setting Items

    Scanning > > Scanning Originals to the Cloud Advanced Menu Options for Scanning to the Cloud Note: The color, size, and border of the scanned image will not be exactly the same as the original. Cloud Storage Scan Setting Items B&W/Color Select whether to scan in monochrome or in color.

  • Page 73: Scanning Originals Using Wsd

    Scanning > Scanning Originals Using WSD Remove Punch Holes: Remove the punch holes that appear in the scanned image. You can specify the area to erase the punch holes by entering a value in the box on the right. O Erasing Position: Select the position to remove the punch holes.

  • Page 74: Scanning Originals To A Mobile Device

    4. Follow the on-screen instructions to scan and save the images. Advanced Scanning Scanning Multiple Photos at the Same Time Using Epson ScanSmart, you can scan multiple photos at the same time and save each image individually. Note: Windows Server operating systems are not supported.
  • Page 75 Enter the application name in the search charm, and then select the displayed icon. O Windows 7 Click the start button, and then select All Programs > Epson Software > Epson ScanSmart. O Mac OS Select Go > Applications > Epson Software > Epson ScanSmart.

  • Page 76: Maintaining The Printer

    Maintaining the Printer Checking the Ink Level..........77 Cleaning the Paper Path for Paper Feeding Problems.

  • Page 77: Checking The Ink Level

    EPSON Status Monitor 3. O Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > EPSON Status Monitor Related Information “It is Time to Refill the Ink”...
  • Page 78 Maintaining the Printer > Cleaning the Paper Path for Paper Feeding Problems 4. Make sure that the ink tank cap is securely closed. Important: If ink tank cap is not securely closed, ink may leak. 5. Slide out the paper cassette, and then remove the paper. 6.

  • Page 79: Improving Print, Copy, And Scan Quality

    Maintaining the Printer > > Improving Print, Copy, and Scan Quality Adjusting the Print Quality Important: Do not leave the printer standing for a long time. 7. Dampen a soft cloth with water, wring it out thoroughly, and then wipe the roller while rotating it with the cloth.

  • Page 80: Related Information

    Maintaining the Printer > > Improving Print, Copy, and Scan Quality Checking and Cleaning the Print Head Adjustments are performed automatically. Note: O If scanning fails, check the paper set on the scanner glass and select Start Scanning. If the paper is folded or not properly aligned with the corner mark, it cannot be scan.
  • Page 81 Click Print Head Nozzle Check on the Maintenance tab. O Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Print Head Nozzle Check Related Information “Running Power Cleaning”...

  • Page 82: Running Power Cleaning

    Maintenance tab > Print Head Cleaning > Power Cleaning O Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Print Head Cleaning > Power Cleaning Related Information “Checking and Cleaning the Print Head”...

  • Page 83: Running Power Ink Flushing

    4. After running this feature, run the nozzle check to make sure the nozzles are not clogged. For details on how to run the nozzle check, see the related information link below. Important: If print quality has not improved after running Power Ink Flushing, contact Epson support.

  • Page 84: Preventing Nozzle Clogging

    Click Power Ink Flushing on the Maintenance tab O Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Power Ink Flushing Related Information “Running Power Cleaning”...

  • Page 85: Cleaning The Scanner Glass

    Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the Scanner Glass 3. Follow the on-screen instructions to load paper and clean the paper path. 4. Repeat this procedure until the paper is not smeared with ink. 5.

  • Page 86: Cleaning The Adf

    Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the ADF 1. Open the document cover. 2. Use a soft, dry, clean cloth to clean the surface of the scanner glass. Important: O If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it.
  • Page 87 Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the ADF 2. Use a soft, moist cloth to clean the roller and the interior of the ADF. Important: Using a dry cloth may damage the surface of the roller. Use the ADF after the roller has dried. 3.
  • Page 88 Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the ADF 4. Release both tabs and remove the document mat.
  • Page 89 Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the ADF 5. Clean the part that is shown in the illustration. Important: O If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it.
  • Page 90 Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the ADF 6. Reattach the document mat. 7. Close the document cover. 8. Close the ADF cover it clicks.

  • Page 91: Cleaning The Translucent Film

    Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the Translucent Film Cleaning the Translucent Film When the printout is not improved after aligning the print head or cleaning the paper path, the translucent film inside the printer may be smeared. Items required: O Cotton swabs (several) O Water with a few drops of detergent (2 to 3 drops of detergent in 1/4 cup of tap water)
  • Page 92 Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the Translucent Film 5. Check if the translucent film is smeared. Smears are easier to see if you use a light. If there are smears (such as finger marks or grease) on the translucent film (A), go to the next step. A: Translucent film B: Rail Important:...
  • Page 93 Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the Translucent Film 7. Use a new dry cotton swab to wipe the film. Important: Do not leave any fibers on the film. Note: To prevent the smear from spreading, frequently replace the cotton swab with a new one. 8.

  • Page 94: Cleaning The Printer

    Maintaining the Printer > Cleaning Spilled ink Cleaning the Printer If the components and the case are dirty or dusty, turn off the printer and clean them using a soft, clean cloth that has been dampened with water. If you cannot remove the dirt, try adding a small amount of mild detergent to the damp cloth.

  • Page 95: In These Situations

    In These Situations When Replacing a Computer......... . 96 Saving Power.

  • Page 96: When Replacing A Computer

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. Follow the on-screen instructions. https://epson.sn Saving Power The printer enters sleep mode or turns off automatically if no operations are performed for a set period. You can adjust the time before power management is applied.

  • Page 97: Checking The Total Number Of Pages Fed Through The Printer

    Click Printer and Option Information on the Maintenance tab. O Mac OS Apple menu > System Preferences (or System Settings > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Printer and Option Information...

  • Page 98: Installing The Applications Separately

    O You can download the latest applications from the Epson website. http://www.epson.com O If you use Windows Server operating systems, you cannot use Epson Software Updater. Download the latest applications from the Epson website. 1. Make sure the printer and the computer are available for communication, and the printer is connected to the Internet.

  • Page 99: Checking If A Genuine Epson Printer Driver Is Installed - Windows

    O Windows Server 2008 Right-click on the Printers folder, and then click Run as administrator > Server Properties. Click the Drivers tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer.

  • Page 100: Checking If A Genuine Epson Printer Driver Is Installed - Mac Os

    & Checking if a genuine Epson printer driver is installed - Mac OS You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Select System Preferences (or System Settings) from the Apple menu > Printers & Scanners (or Print & Scan, Print &...

  • Page 101: Making Settings For Connecting To The Mobile Device

    Note: If you have already set up the connection between your mobile device and the printer but need to reconfigure it, you can do so from an app such as Epson Smart Panel. Related Information “Printing Using Epson Smart Panel” on page 48 &...
  • Page 102 In These Situations > > Re-Setting the Network Connection Making Wi-Fi Settings from the Control Panel Note: If you are using a wireless router with its default settings, the SSID and password are on the label. If you do not know the SSID and password, see the documentation provided with the wireless router.

  • Page 103: Making Wi-Fi Settings By Push Button Setup (Wps)

    O If the SSID you want to connect to is not displayed, make Wi-Fi settings using software or apps on your computer or mobile device. For more information, enter https://epson.sn in your browser to open the website, enter your product name, and go to Setup.

  • Page 104: Making Wi-Fi Settings By Pin Code Setup (Wps)

    In These Situations > > Re-Setting the Network Connection Making Wi-Fi Settings from the Control Panel 3. Press the OK button. If the network connection is already set up, the connection details are displayed. Select Change Access Point to change the settings. If the printer has already been connected by Ethernet, select Change to Wi-Fi connection., and then select Yes after checking the message.

  • Page 105: Checking The Printer's Network Connection Status (Network Connection Report)

    In These Situations > > … Re-Setting the Network Connection Checking the Printer's Network Connection Status ( 4. Select Others > PIN Code Setup (WPS). 5. Follow the on-screen instructions. If you want to check the network connection status for the printer after setup is complete, see the related information link below for details.

  • Page 106: Messages And Solutions On The Network Connection Report

    In These Situations > > … Re-Setting the Network Connection Messages and Solutions on the Network Connection Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report, and then follow the solutions. a.
  • Page 107 O If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. https://epson.sn > Setup O Another mobile device was added to the network using push button setup.
  • Page 108 In These Situations > > … Re-Setting the Network Connection Messages and Solutions on the Network Connection Solutions: O Make sure the wireless router’s security type is set to one of the following. If it is set to anything else, change the security type on the wireless router.
  • Page 109 O Make network settings on the computer that is on the same network as the printer using the installer. You can download it from the following website. https://epson.sn > Setup If the problem continues to occur, check the IP address of the printer listed in the Network Connection Report and contact your router manufacturer.
  • Page 110 O Turn off the wireless router. Wait for about 10 seconds, and then turn it on. O Make network settings on the computer that is on the same network as the printer using the installer. You can run it from the following website. https://epson.sn > Setup Related Information “Setting a Static IP Address for the Printer”...

  • Page 111: Message On The Network Environment

    O Make network settings on the computer that is on the same network as the printer using the installer. You can run it from the following website. https://epson.sn > Setup O You can register several passwords on a wireless router that uses the WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 112: Connecting A Mobile Device And Printer Directly (Wi-Fi Direct)

    Note: For iOS or Android users, it is convenient to set up from Epson Smart Panel. You only need to make these settings for the printer and the device that you want to connect to once. Unless you disable Wi-...
  • Page 113 In These Situations > > … Connecting a Mobile Device and Printer Directly (Wi-Fi Direct) Connecting to Devices usi 1. Select on the home screen. u d l r To select an item, use the buttons, and then press the OK button. 2.
  • Page 114 For devices that have been connected to the printer before, select the network name (SSID) on the device's Wi-Fi screen to connect them again. Note: If you are using an iOS device, you can also connect by scanning the QR code with the standard iOS camera. See the link below https://epson.sn.

  • Page 115: Disconnecting Wi-Fi Direct (Simple Ap) Connection

    In These Situations > > … Connecting a Mobile Device and Printer Directly (Wi-Fi Direct) Changing the Wi-Fi Direct Disconnecting Wi-Fi Direct (Simple AP) Connection Note: When Wi-Fi Direct (Simple AP) connection disabled, all computers and mobile devices connected to the printer in Wi-Fi Direct (Simple AP) connection are disconnected.

  • Page 116: Adding Or Changing The Printer's Connection

    In These Situations > > Adding or Changing the Printer's Connection To Set Up a Printer on Multiple Computers Note that you cannot re-connect from devices that do not support 5 GHz frequency range when changing to 5 GHz. Disable Wi-Fi Direct Disable Wi-Fi Direct (simple AP) settings of the printer.

  • Page 117: Changing The Connection From Wi-Fi To Usb

    In These Situations > > Adding or Changing the Printer's Connection Changing the Connection from Wi-Fi to USB Furthermore, if you start setting up the printer from computer B in the configuration shown above, the printer is set up on computer B's network allowing computer B to print but not computer A. To prevent this from happening, when you want to set up a networked printer from a second computer, start the installer on the computer connected to the same network as the printer.

  • Page 118: Changing The Connection From Wi-Fi To Wired Lan

    In These Situations > > Adding or Changing the Printer's Connection Setting a Static IP Address for the Printer Example of Windows 10 Changing the Connection from Wi-Fi to Wired LAN If the Wi-Fi you are using is unstable, or if you want to change to a more stable wired LAN connection, follow these instructions.

  • Page 119: Transporting And Storing The Printer

    In These Situations > Transporting and Storing the Printer Note: When you select Auto for the IP address assignment settings, you can select the DNS server settings from Manual or Auto. If you cannot obtain the DNS server address automatically, select Manual and enter the DNS server address. Then, enter the secondary DNS server address directly.
  • Page 120 In These Situations > Transporting and Storing the Printer 8. Open the scanner unit until it clicks. 9. Secure the print head to the case with tape. Note: Be sure to apply the tape as shown below, without covering the holes, or you will not be able to close the scanner unit.
  • Page 121 In These Situations > Transporting and Storing the Printer 10. Close the scanner unit. For safety, the scanner unit is closed in two steps. Note: The scanner unit must be closed completely before it can be opened again. 11. Make sure to install the cap onto the ink tank securely. 12.
  • Page 122 In These Situations > Transporting and Storing the Printer 13. Prepare to pack the printer as shown below. 14. Place the printer in the plastic bag and fold it closed. 15. Pack the printer in its box using the protective materials.
  • Page 123 In These Situations > Transporting and Storing the Printer Important: O When storing or transporting the printer, place the printer in the plastic bag and fold it closed. Avoid tilting the printer, placing it vertically, or turning it upside down; otherwise ink may leak. O When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes.

  • Page 124: Solving Problems

    Solving Problems Cannot Print or Scan..........125 Printing, Copying, and Scanning Quality is Poor.

  • Page 125: Cannot Print Or Scan

    Solving Problems > Cannot Print or Scan Cannot Print or Scan Problem Solving Read this section if you cannot print or scan as expected or if there are problems when printing. See the following for solutions to some common problems. Is the printer turned on? Solutions O Make sure that the printer is turned on.

  • Page 126: The Application Or Printer Driver Do Not Work Properly

    There is a problem with the software or data. Solutions O Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 127 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
  • Page 128 There is a problem with the software or data. Solutions O Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.

  • Page 129: The Printer Cannot Connect By Usb

    “Checking if a genuine Epson printer driver is installed - Windows” on page 99 & “Checking if a genuine Epson printer driver is installed - Mac OS” on page 100 & “Installing the Applications Separately” on page 98 &...

  • Page 130: The Printer Cannot Connect To The Network

    You may be able to solve the problem depending on the results of the check. 1. Double-click the Epson Printer Connection Checker icon on the desktop. Epson Printer Connection Checker starts. If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker.
  • Page 131 Cannot Print or Scan The Printer Cannot Connect to the Network O Windows 11 Click the start button, and then select All apps > Epson Software > Epson Printer Connection Checker. O Windows 10 Click the start button, and then select Epson Software > Epson Printer Connection Checker.
  • Page 132 Solving Problems > > Cannot Print or Scan The Printer Cannot Connect to the Network After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on. When changing the wireless router, the settings do not match the new router.
  • Page 133 Solving Problems > > Cannot Print or Scan The Printer Cannot Connect to the Network Restart the wireless router or reset the network settings for the printer. If the printer network settings are incorrect, reconfigure the printer network settings according to the network environment.

  • Page 134: Paper Does Not Feed Properly

    Solving Problems > > Cannot Print or Scan Paper Does Not Feed Properly 7. Select Log in and enter the administrator password. 8. Select Network > Wired LAN. 9. Select OFF for IEEE 802.3az. 10. Click Next. 11. Click OK. 12.

  • Page 135: Paper Feeds At A Slant

    Solving Problems > > Cannot Print or Scan Paper Does Not Feed Properly The paper settings on the printer are incorrect. Solutions Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer.

  • Page 136: Original Does Not Feed In The Adf

    Solving Problems > > Cannot Print or Scan Paper Does Not Feed Properly Paper is Ejected During Printing Letterhead is not selected as the paper type. Solutions When you load letterhead paper (paper on which information such as the sender's name or corporation name are pre-printed in the header), select Letterhead as the paper type setting.

  • Page 137: Printing, Copying, And Scanning Quality Is Poor

    Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor The original slips when paper dust adheres to the roller. Solutions Clean the inside of the ADF. “Cleaning the ADF” on page 86 & Originals are not detected. Solutions On the screen for copy or scan, check that the ADF icon is on.
  • Page 138 Inks to Create Black, you can print at Standard print quality when the Paper Type is Plain paper, Letterhead, or Envelope. Note that this feature cannot solve nozzle clogging. To solve nozzle clogging, we recommend contacting Epson support for repairs. Colored Banding Appears at Intervals of Approximately 3.4 cm The following causes can be considered.

  • Page 139: Blurry Prints, Vertical Banding, Or Misalignment

    Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor O Windows Select High from Quality on the printer driver's Main tab. O Mac OS Select Fine as Print Quality from the print dialog's Print Settings menu. “Quality:”...
  • Page 140 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor Printout Comes Out as a Blank Sheet The print head nozzles may be clogged. Solutions Perform the nozzle check, and then try Cleaning or Power Cleaning if the print head nozzles are clogged. “Checking and Cleaning the Print Head”...

  • Page 141: Paper Is Smeared Or Scuffed

    Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor Place the paper on a flat surface to check if it is curled. If it is, flatten it. The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper. “Loading Paper”...

  • Page 142: Printed Photos Are Sticky

    Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor The back of the paper was printed before the side that had already been printed was dry. Solutions When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the paper.
  • Page 143 Color correction has been applied. Solutions When printing from the Windows printer driver, the Epson auto photo adjustment setting is applied by default depending on the paper type. Try change the setting. On the More Options tab, select Custom in Color Correction, and then click Advanced. Change the Scene Correction setting from Automatic to any other option.

  • Page 144: Cannot Print Without Margins

    Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor Cannot Print Without Margins Borderless is not set in the print settings. Solutions Make borderless setting in the print settings. If you select a paper type that does not support borderless printing, you cannot select Borderless.

  • Page 145: The Position, Size, Or Margins Of The Printout Are Incorrect

    Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor Aspect ratio of the image data and the paper size is different. Solutions If the aspect ratio of the image data and the paper size is different, the long side of the image is cropped if it extends beyond the long side of the paper.

  • Page 146: The Printed Image Is Inverted

    Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor The USB cable is not connected correctly. Solutions Connect the USB cable securely to the printer and the computer. There is a job waiting to be printed. Solutions Cancel any paused print jobs.

  • Page 147: Mosaic-Like Patterns In The Prints

    Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor Mosaic-Like Patterns in the Prints Images or photos with a low resolution were printed. Solutions When printing images or photos, print using high-resolution data. Images on web sites are often low resolution although they look good enough on the display, and so print quality may decline.
  • Page 148 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor The following causes can be considered. The paper type setting does not match the paper loaded. Solutions Select the appropriate paper type setting for the type of paper loaded in the printer. “List of Paper Type”...
  • Page 149 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor The print head nozzles may be clogged. Solutions Perform the nozzle check, and then try Cleaning or Power Cleaning if the print head nozzles are clogged. “Checking and Cleaning the Print Head”...
  • Page 150 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor The paper is curled. Solutions Place the paper on a flat surface to check if it is curled. If it is, flatten it. Cannot Copy Without Margins Borderless is not set in the print settings.

  • Page 151: Uneven Colors, Smears, Dots, Or Straight Lines Appear In The Copied Image

    Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor The following causes can be considered. The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper. “Loading Paper”...

  • Page 152: Moiré (Cross-Hatch) Patterns Appear In The Copied Image

    Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor There is dust or dirt on the originals or the scanner glass. Solutions Remove any dust or dirt that adheres to the originals, and clean the scanner glass. “Cleaning the Scanner Glass”...

  • Page 153: An Image Of The Reverse Side Of The Original Appears In The Copied Image

    Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor An Image of the Reverse Side of the Original Appears in the Copied Image The following causes can be considered. When scanning thin originals, images on the back may be scanned at the same time. Solutions Place the original on the scanner glass and then place a piece of black paper over it.

  • Page 154: Scanned Image Problems

    Solving Problems > > Printing, Copying, and Scanning Quality is Poor Scanned Image Problems Scanned Image Problems Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass There is dust or dirt on the originals or the scanner glass. Solutions Remove any dust or dirt that adheres to the originals, and clean the scanner glass.

  • Page 155: Cannot Solve Problems In The Scanned Image

    “Cleaning the Scanner Glass” on page 85 & When scanning multiple originals using Epson ScanSmart, there is not enough of a gap between the originals. Solutions When placing multiple originals on the scanner glass, make sure there is a gap of at least 20 mm (0.8 in.) between the originals.

  • Page 156: Cannot Select Paper Type Or Paper Source In Printer Driver

    Enter the application name in the search charm, and then select the displayed icon. O Windows 7/Windows Server 2008 R2/Windows Server 2008 Click the start button, and then select All Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
  • Page 157 The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.

  • Page 158: Paper Gets Jammed

    Solving Problems > > Paper Gets Jammed Removing Jammed Paper Paper Gets Jammed Check the error displayed on the control panel and follow the instructions to remove the jammed paper including any torn pieces. Next, clear the error. Important: O Remove the jammed paper carefully. Removing the paper vigorously may cause damage to the printer. O When removing jammed paper, avoid tilting the printer, placing it vertically, or turning it upside down;...
  • Page 159 Solving Problems > > Paper Gets Jammed Removing Jammed Paper 3. Remove jammed paper from the rear cover. 4. Insert the rear cover in the printer. 5. Close the document cover if it is open. 6. Raise the control panel. 7.
  • Page 160 Solving Problems > > Paper Gets Jammed Removing Jammed Paper 8. Remove the jammed paper. Important: Do not touch the white flat cable, translucent film, and ink tubes inside the printer. Doing so may cause a malfunction.

  • Page 161: Removing Jammed Paper From The Adf

    Solving Problems > > Paper Gets Jammed Removing Jammed Paper from the ADF 9. Close the scanner unit. For safety, the scanner unit is closed in two steps. Note: The scanner unit must be closed completely before it can be opened again. Removing Jammed Paper from the ADF 1.
  • Page 162 Solving Problems > > Paper Gets Jammed Removing Jammed Paper from the ADF 2. Remove the jammed paper. 3. Open the document cover.
  • Page 163 Solving Problems > > Paper Gets Jammed Removing Jammed Paper from the ADF 4. Release both tabs and remove the document mat. 5. Remove the jammed paper.

  • Page 164: Preventing Paper Jams

    Solving Problems > > Paper Gets Jammed Preventing Paper Jams 6. Close the document cover. 7. Close the ADF cover until it clicks. Preventing Paper Jams Check the following if paper jams occur frequently. O Place the printer on a flat surface and operate in the recommended environmental conditions. “Environmental Specifications”...

  • Page 165: It Is Time To Refill The Ink

    O Do not store the ink bottles in high or freezing temperatures. O Epson recommends using the ink bottle before the date printed on the package. O When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes.

  • Page 166: Refilling The Ink Tank

    O Visually check ink levels in the actual ink tanks. Prolonged use of the printer when the ink is expended could damage the printer. Epson recommends filling the ink tank to the upper line when the printer is not operating to reset the ink level.
  • Page 167 6. While holding the ink bottle upright, turn the cap slowly to remove it. Important: O Epson recommends the use of genuine Epson ink bottles. O Be careful not to spill any ink. O Do not touch the top of the ink bottle after removing the cap; otherwise you may be smeared with ink.
  • Page 168 Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tank However, do not remove and reinsert the ink bottle when the ink has reached the upper line; otherwise ink may leak or the printer may be damaged if the ink rises above the upper line. 9.
  • Page 169 Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tank Note: If any ink remains in the ink bottle, tighten the cap and store the bottle upright for later use. 10. Close the ink tank cap securely. 11.

  • Page 170: It Is Time To Replace The Maintenance Box

    Solving Problems > > It is Time to Replace the Maintenance Box Maintenance Box Handling Precautions 12. Follow the on-screen instructions to set the ink level of the color of the ink you refilled. Important: Even if you do not refill ink up to the upper line on the ink tank, you can continue using the printer. To keep your printer operating at its best, however, fill ink tank up to the upper line and reset the ink level immediately.

  • Page 171: Replacing A Maintenance Box

    The need for replacement of the box does not mean that your printer has ceased to operate in accordance with its specifications. The Epson warranty does not cover the cost of this replacement. It is a user-...

  • Page 172: Cannot Operate The Printer As Expected

    However, you can perform operations that do not use ink such as scanning. O When the following screen is displayed, the part cannot be replaced by users. Contact Epson support. Borderless printing is not available, but printing with a border is available.

  • Page 173: Power Turns Off Automatically

    Solving Problems > > Cannot Operate the Printer as Expected Operations are Slow Power Does Not Turn Off button was not pressed for long enough. Solutions Hold down the button for a little longer. If you still cannot turn off the printer, unplug the power cord. To prevent the print head from drying out, turn the printer back on and turn it off by pressing the button.

  • Page 174: Printing Slows Down Dramatically During Continuous Printing

    Solving Problems > > Cannot Operate the Printer as Expected Operations are Slow O Mac OS Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the Bidirectional Printing setting.

  • Page 175: Lcd Screen Gets Dark

    EPSON Status Monitor 3 is disabled. Solutions On the printer driver's Maintenance tab, click Extended Settings, and then select Enable EPSON Status Monitor 3. However, it may not be available when the printer is accessed over a network or is used as a shared...

  • Page 176: The Print Settings Menu Is Not Displayed (Mac Os)

    (10.13), macOS Sierra (10.12), OS X El Capitan (10.11), OS X Yosemite (10.10), OS X Mavericks (10.9), the Epson printer driver has not been installed correctly. Enable it from the following menu. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the printer, and then add the printer again.
  • Page 177 O Check that you are using genuine Epson ink bottles. Try to use genuine Epson ink bottles. This product is designed to adjust colors based on the use of genuine Epson ink bottles. The use of non-genuine ink bottles may cause print quality to decline.

  • Page 178: Product Information

    Product Information Paper Information..........179 Consumable Products Information.

  • Page 179: Paper Information

    Do not load more than the maximum number of sheets specified for the paper. Note: O The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. O See the following for information on available paper types for borderless and 2-sided printing.
  • Page 180 Media Name Size Loading Capacity (Sheets) Epson Photo Quality Self Adhesive Sheets Commercially Available Paper Do not load more than the maximum number of sheets specified for the paper. Note: See the following for information on available paper types for borderless and 2-sided printing.

  • Page 181: Paper For 2-Sided Printing

    Genuine Epson Paper O Epson Photo Quality Ink Jet Paper O Epson Bright White Ink Jet Paper O Epson Double-sided Photo Quality Ink Jet Paper O Epson Ultra Glossy Photo Paper O Epson Premium Glossy Photo Paper O Epson Premium Semigloss Photo Paper...

  • Page 182: Unavailable Paper Types

    The following are the codes for genuine Epson ink bottles. Important: O Epson warranty does not cover damage caused by inks other than those specified, including any genuine Epson ink not designed for this printer or any third party ink.

  • Page 183: Maintenance Box Code

    Maintenance Box Code Note: O Ink bottle codes may vary by location. For the correct codes in your area, contact Epson support. O Although the ink bottles may contain recycled materials, this does not affect printer function or performance. O Specifications and appearance of the ink bottle are subject to change without prior notice for improvement.

  • Page 184: Software Information

    Application for Printing from a Computer (Windows Printer Driver) Software Information This section introduces some of the applications available for your printer. For a list of supported software, see the following Epson website or launch Epson Software Updater for confirmation. You can download the latest applications. https://www.epson.com Related Information “Application for Updating Software and Firmware (Epson Software Updater)”...

  • Page 185: Application For Printing From A Computer (Mac Os Printer Driver)

    Application for Controlling the Scanner (Epson Scan 2) Epson Scan 2 is a scanner driver that allows you to control the scanner. You can adjust the size, resolution, brightness, contrast, and quality of the scanned image. You can also start this application from a TWAIN- compliant scanning application.

  • Page 186: Application For Configuring Printer Operations (Web Config)

    IPv6: http://[2001:db8::1000:1]/ Note: Using the mobile devices, you can also run Web Config from the product information screen of the Epson Smart Panel. Since the printer uses a self-signed certificate when accessing HTTPS, a warning is displayed on the browser...

  • Page 187: Application For Updating Software And Firmware (Epson Software Updater)

    Click the start button, and then select All Programs > EPSON Software > Epson Software Updater. Note: You can also start Epson Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update.
  • Page 188 Select this setting to turn the printer off after a specified period of time when all ports including the USB port are disconnected. This feature may not be available depending on your region. See the following website for the specified period of time. https://www.epson.eu/energy-consumption Language: Select the language used on the LCD screen. Operation Time Out: Select On to return to the initial screen when no operations have been performed for the specified time.

  • Page 189: Printer Settings

    Product Information > > Settings Menu List General Settings Keyboard: Change the layout of the keyboard on the LCD screen. Status Light: Adjusts the brightness of the Status Light. When set to minimum, the Status Light is off. Printer Settings Select the menus on the control panel as described below.

  • Page 190: Network Settings

    Product Information > > Settings Menu List General Settings Left Offset in Back: Adjust the left margin for the back of the page when performing 2-sided printing. Check Paper Width: Select On to check the paper width before printing. This prevents printing beyond the edges of the paper when the paper size setting is incorrect, but this may lower the print speed.
  • Page 191 Select the frequency band for Wi-Fi Direct connection. Changing the frequency disconnects the connected device. The availability of these channels and use of the product outdoors over these channels varies by location. http://support.epson.net/wifi5ghz/ Disable Wi-Fi Direct: Disables the Wi-Fi Direct function. Restore Default Settings: Restores the Wi-Fi Direct settings.
  • Page 192 Product Information > > Settings Menu List General Settings Android: Displays a QR code for connecting mobile device with Wi-Fi Direct. Other OS Devices: Displays the SSID and password to connect using Wi-Fi Direct. Easy Connect with App: Establish a wireless LAN connection using the wireless LAN information for your computer or mobile device.

  • Page 193: Web Service Settings

    Settings > General Settings > Web Service Settings Epson Connect Services: Displays whether the printer is registered and connected to Epson Connect. You can register to the service by selecting Register and follow the instructions. For usage guides, see the following portal website.

  • Page 194: Print Status Sheet

    Product Information > > Settings Menu List Print Status Sheet Print Head Alignment: Ruled Line Alignment: Select this feature to align vertical lines. Horizontal Alignment: Select this feature if horizontal banding appears at regular intervals in your printouts. Fill Ink: Select this feature to reset the ink level to 100% when filling the ink tank.

  • Page 195: Print Counter

    Settings > Customer Research If you agree to provide customer usage information, product usage information such as the number of prints will be provided to Seiko Epson Corporation. The information collected is used to improve our products and services. Provide usage data: Displays whether or not you have agreed to provide your customer usage information.

  • Page 196: Firmware Update

    Product Information > > Product Specifications Printer Specifications Settings > Restore Default Settings Network Settings: Resets the network settings to the default. Copy: Resets the copy settings to the default. Scan Settings: Resets the scan settings to the default. Clear All Data and Settings: Clears all the personal information stored in the printer's memory and resets all settings to the default.

  • Page 197: Printable Area

    Product Information > > Product Specifications Scanner Specifications Printable Area Printable Area for Single Sheets Print quality may decline in the shaded areas due to the printer's mechanism. Printing with borders 3.0 mm (0.12 in.) 3.0 mm (0.12 in.) 41.0 mm (1.61 in.) 37.0 mm (1.46 in.) *Direction of paper being fed.

  • Page 198: Adf Specifications

    Product Information > > Product Specifications Using Port for the Printer Photoelectric Device Effective Pixels 10200×14040 pixels (1200 dpi) Maximum Document Size 216×297 mm (8.5×11.7 in.) A4, Letter Scanning Resolution 1200 dpi (main scan) 2400 dpi (sub scan) Output Resolution 50 to 9600 dpi in 1 dpi increments Color Depth Color...

  • Page 199: Interface Specifications

    > > Product Specifications Network Specifications When the Sender (Client) is the Printer Destination Protocol Port (Server) Number When Epson Connect is used Epson Connect HTTPS Server XMPP 5222 Control WSD Client computer WSD (TCP) 5357 When the Sender (Client) is the Client Computer...
  • Page 200 “Table A” on page 200 Serial numbers starting with XCYD, XCYE, XDQ5, XDQ6: “Table B” on page 201 ET-3900 Series/L6360 Series Countries or regions except for those listed below “Table A” on page 200 Ireland, United Kingdom, Austria, Germany, “Table B” on page 201...

  • Page 201: Ethernet Specifications

    The availability of these channels and use of the product outdoors over these channels varies by location. For more information, see the following website. http://support.epson.net/wifi5ghz/ Not supported for IEEE 802.11b Infrastructure and Wi-Fi Direct modes or an Ethernet connection can be used simultaneously.

  • Page 202: Security Protocol

    IPv4, IPv6 ✓ Bonjour Printing (Mac OS) IPv4, IPv6 ✓ IPP Printing (Windows, Mac IPv4, IPv6 ✓ Epson Connect (Email Print, IPv4 ✓ Remote Print) AirPrint (iOS, Mac OS) IPv4, IPv6 ✓ iOS 5 or later, OS X Mavericks (10.9.5)

  • Page 203: Supported Third Party Services

    O Depth: 506 mm (19.9 in.) O Height: 269 mm (10.6 in.) Approx. 7.2 kg (15.9 lb) Weight Without the ink and the power cord. ET-3900 Series/L6360 Series Dimensions Storage O Width: 375 mm (14.8 in.) O Depth: 347 mm (13.7 in.) O Height: 187 mm (7.4 in.)

  • Page 204: Electrical Specifications

    Note: O Check the label on the printer for its voltage. O For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption ET-3900 Series/L6360 Series Power Supply Rating AC 100-240 V AC 220-240 V Rated Frequency Range...

  • Page 205: Environmental Specifications

    Product Information > > Product Specifications System Requirements Environmental Specifications Operation Use the printer within the temperature (°C) and humidity (%) ranges shown in the graph, and in an environment without condensation. Storage Temperature after initial ink charging: -15 to 40°C (-5 to 104°F) Temperature before initial ink charging: -20 to 40°C (-4 to 104°F) Humidity: 5 to 85% RH (without condensation) You can store for one month at 40°C (104°F).

  • Page 206: Regulatory Information

    Manufacturer: Seiko Epson Corporation Type: J26H005 This product conforms to Part 15 of the FCC Rules and RSS of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product.

  • Page 207: German Blue Angel

    > Regulatory Information Restrictions on Copying Epson hereby declares that the following equipment Models are in compliance with the essential requirements and other relevant provisions of AS/NZS4268: C639A, C633C Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the product.

  • Page 208: Product Information

    Product Information > Nameplate Nameplate The nameplate is located on the bottom of the product.

  • Page 209: Where To Get Help

    Contacting Epson Support........

  • Page 210: Technical Support Web Site

    Depending on the product, network settings may be stored in the product's memory. Due to breakdown or repair of a product, settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering settings even during a warranty period.

  • Page 211: Help For Users In Australia

    Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 212: Help For Users In Singapore

    Phone: 0800 237 766 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 213: Help For Users In Vietnam

    Our Hotline team can help you with the following over the phone or email: O Sales enquiries and product information O Technical support Help for Users in Hong Kong To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page http://www.epson.com.hk...

  • Page 214: Help For Users In Malaysia

    > Contacting Epson Support Help for Users in India Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: O Product information O Answers to Frequently Asked Questions (FAQs)

  • Page 215: Help For Users In The Philippines

    +91 96400 00333 Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...

This manual is also suitable for:

L6360 seriesEt-3950 seriesL6370 series

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