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Oxford Instruments C-BLUE One User Manual

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C-BLUE One
& C-BLUE One UV
User Manual
C-BLUE One User Manual_20241009

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Summary of Contents for Oxford Instruments C-BLUE One

  • Page 1 C-BLUE One & C-BLUE One UV User Manual C-BLUE One User Manual_20241009...

  • Page 2: Table Of Contents

    SPECIFICATIONS................................. 15 Operating conditions ................................. 15 Storage conditions ..................................15 Sensor specifications ................................15 C-BLUE One ................................... 16 C-BLUE One UV .................................. 16 Quantum efficiency curve ..............................17 C-BLUE One ................................... 17 C-BLUE One UV .................................. 17 Angular acceptance .................................. 18 THERMAL MANAGEMENT ............................
  • Page 3 Overview ....................................19 Optional chiller ..................................19 Optional water cooled plate ............................ 21 Thermal performance ..............................22 Electronics protection ..............................23 MECHANICS .................................... 24 Overview ......................................24 Mechanical drawings................................24 CAMERA INTERFACES ..............................30 Rear panel overview .................................. 30 Camera status LEDs .................................. 30 Power supply ....................................
  • Page 4 Basic Image Format Control ............................... 64 Sensor format .................................. 64 Pixel bit depth .................................. 64 14 bits HDR Mode (C-BLUE One cameras) .................... 65 16 bits HDR Mode (C-BLUE One UV)......................66 Analog control ....................................67 Conversion efficiency (C-BLUE One only)....................67 Analog and digital gains ............................
  • Page 5 2x2 binning in Average mode ........................... 81 IMX487 binning support ................................. 81 12. CAMERA MAINTENANCE ............................82 Troubleshooting .................................... 82 Pattern Generation ..................................84 Firmware update ..................................85 Cleaning of the window ................................85 Support requests ..................................86 13. PRECAUTIONS & PRODUCT SAFETY ........................ 87 Precaution of use ..................................

  • Page 6: Introduction

    C-BLUE One (formerly C-MORE) and C-BLUE One UV is a family of high-performance scientific cameras based on Sony’s CMOS sensors. With C-BLUE One and C-BLUE One UV, for the first time a global shutter architecture and low noise acquisition are made possible simultaneously. This is a major improvement for fast acquisition scientific applications.

  • Page 7: C_Blue One Uv

    C-BLUE One UV camera is equipped with an IMX486-AAMJ-C sensor.  The C-BLUE One UV camera supports this sensor’s native 8 and 12 bits quantization. It also supports dual ADC mode, providing a 16-bits HDR feature. The C-BLUE One UV supports 2x2 binning in 8 and 12-bits mode.

  • Page 8: Global Shutter

    Table 3: Camera performance when using CoaXPress ® protocol Resolution Maximum FPS Sensor Width x Height Mono8 Mono12 (pixels) IMX420 3216 x 2208 IMX425 1608 x 1104 IMX426 816 x 624 1594 IMX487 2848 x 2848 When operated using GigE Vision protocol, the camera may limit the maximum framerate achievable depending on the selected pixel format (Mono8, Mono12, Mono12Packed or HDR).

  • Page 9: Dead Time

    The following table indicates typical dead time values obtained when the camera is operated using GigE Vision protocol. Exact values depend on the performances of the full GigE Vision setup. Table 6: Dead times when using GigE-Vision protocol for C-BLUE One and C-BLUE One UV cameras Sensor...

  • Page 10: Minimum And Maximum Exposure Times

    The following table shows typical minimum exposure time values obtained when the camera is operated using GigE Vision interface. Exact values depend on the performances of the full GigE Vision setup. Table 8: Minimum exposure times when using GigE-Vision protocol for C-BLUE One and C-BLUE One UV cameras Sensor IMX420...

  • Page 11: Read Before Use

    2. READ BEFORE USE General warnings The equipment must be plugged on an electrical wiring compliant with the relevant standards in the country of use (for example, in France: NFC 15-100). This wiring must be protected from overcurrent, overvoltage, and ground defaults. Any connected equipment must be compliant with the EN 60950-1 Ed.2006 standard, or to their own standards.

  • Page 12: Symbols And Indications

    Symbols and Indications Please read this User Manual and the following definitions carefully to understand the potential dangers and which precautions to take. Please refer to this User Manual if a WARNING symbol is marked on the camera. The CE marking indicates the camera’s conformity to the European legislation This pictogram indicates a direct current operation This pictogram invites the user to refer to the instructions / user...

  • Page 13: Camera Delivery

    3. CAMERA DELIVERY Package content Your camera will be delivered in a hard Pelicase, with the following components: Table 9: Package items description Items Quantity Camera Power supply Power supply cable (IEC / NEMA / other) C-Mount adapter Press button tool (cf. rescue software) Quick Start Manual USB key (User manual, software and camera test report) Accessories can be ordered separately.

  • Page 14: Resources

    Resources Test report The performance of your camera has been evaluated by First Light Imaging to ensure compliance with our standards. The Test Report is available in the USB key delivered with the camera. Additional resources Additional resources, such as technical notes, user manuals, latest software releases, etc. are available online: https://andor.oxinst.com/downloads/.

  • Page 15: Specifications

    4. SPECIFICATIONS Operating conditions The table below presents the operating conditions of C-BLUE One and C-BLUE One UV. Do not operate the camera beyond these environmental specifications, as this may cause damage to the camera. Table 12: C-BLUE One and C-BLUE One UV operating conditions...

  • Page 16: C-Blue One

    The recommended recording area is 812 x 620 since pixels located at the edge of  the detector may behave differently. C-BLUE One UV Table 15: C-BLUE One UV sensor specifications Sensor IMX487-AAMJ-C Sensor type CMOS...

  • Page 17: Quantum Efficiency Curve

    The peak quantum efficiency of > 70% is obtained at 520 nm. Figure 3: Quantum efficiency of the Sony IMX425LLJ-C sensor between 400 and 1000 nm C-BLUE One UV The typical spectral response curve of the sensor measured at a sensor temperature of 20°C is shown below.

  • Page 18: Angular Acceptance

    Angular acceptance The angular response is an intrinsic property of the sensor. It characterizes the optical efficiency of the sensor as a function of angle of incidence. Figure 5: Measured angular pixel response for the detector IMX425LLJ-C (normalized) by First Light Imaging and by sensor manufacturer. The angular acceptance will affect the quantum efficiency of the camera.

  • Page 19: Thermal Management

    PoCXP. Camera thermal management Overview The design of the C-BLUE One and C-BLUE One UV cameras is optimized to dissipate heat through the bottom face. The cameras can be configured to maintain the sensor’s temperature at a setpoint specified by the user.
  • Page 20 Figure 7: Water pipes with the hydraulic connectors for the cooling plate (left side) and for the chiller (right side) To mount the system :  Step 1 : Connect the two male white connectors to the chiller white female connectors (see Figure 8:).

  • Page 21: Optional Water Cooled Plate

    . The plate can be attached to the camera with six M3 x 16 mm screws. Figure 9: Back and side view of C-BLUE One. Configuration with the camera attached to its cooling plate Heat is evacuated by circulating a cooling fluid through two rears connectors (G1/8, 10 mm thread).

  • Page 22: Thermal Performance

    Figure 11: Pressure drop (mbar) vs flow rate (Liters per minute) curve for C-BLUE One cameras For more information, please contact First Light Imaging at fli-support@oxinst.com. Thermal performance Due to hardware failure potential, cooling in PoCXP has been disabled from Firmware 2.2.3 onward.

  • Page 23: Electronics Protection

    Electronics protection The camera will automatically shut itself down if it detects temperatures out of its operating range, either hot or cold. This shutdown is made to protect the camera’s electronic components. Please note that it is not possible to disable this functionality. The internal firmware constantly monitors the camera’s parts and boards’...

  • Page 24: Mechanics

    Mechanical drawings The camera is designed to get the best precision possible regarding the optical alignment of the sensor. The drawings below apply to both C-BLUE One and C-BLUE One UV, except for the second page which details the camera’s window.
  • Page 26 Interface drawing for C-BLUE One’s window :...
  • Page 27 Interface drawing for C-BLUE One UV’s window :...

  • Page 30: Camera Interfaces

    Once the camera is properly powered up by following the steps of Section 10, the system boots and C-BLUE One / C-BLUE One UV is ready to operate. A purple diode signal on the rear panel of the camera confirms its operability.

  • Page 31: Power Supply

    Note: A turned off LED does not necessary mean that there is an issue with the camera. The camera can be configured to switch the LED off automatically once the boot sequence is completed. Power supply C-BLUE One and C-BLUE One UV can be powered either using Power-over-CoaXPress ® (PoCXP), with a compliant CoaXPress ®...

  • Page 32: Coaxpress ® Interface

    CoaXPress ® interface Refer to Section 8 for a complete description of the CoaXPress ® interface. GigE interface Refer to Section 9 for a complete description of the GigE interface. Ethernet interface The RJ45 ethernet link is used for specific maintenance operations, such as camera firmware upgrade and log collection.

  • Page 33: I/O Port

    I/O port Electronic sensitive interface Please use appropriate grounding methods Please use a shielded cable The colors of the cable on the male end of the connector can correspond either to version A or to version B of the wiring, as shown below: Table 20: Pinout of cable version A and B Cable version A Cable version B...
  • Page 34 ���� ���� Absolute Ouput voltage -0.5 maximum ratings Note: Input impedance: HighZ Failure to observe the voltages indicated in the table will permanently damage the camera Figure 16: Camera back view. The LEMO synchro connector is plugged in.

  • Page 35: Coaxpress

    GenICam standard (abbreviation of Generic Interface Camera) which defines standard registers and accesses for communication with the camera. GenICam is developed by the European Machine Vision Association. The C-BLUE One / C-BLUE One UV cameras need two CoaXPress ® links for normal operation.

  • Page 36: Recommended Frame Grabbers

    C-BLUE One supports two cables connected to one frame grabber topology. Always use two HD-BNC cables. Note: Some frame grabbers require the Master connection of the camera to be connected to a specific port of the grabber (for example Euresys Coaxling Duo CXP-12), whereas others do not.

  • Page 37: Connectors

    Connectors Ω The CoaXPress ® protocol uses 75 coaxial cables. The CoaXPress ® 2.0 interface requires two cables with male HD-BNC connectors (also known as Micro BNC). ® Figure 20: CoaXPress cables with HD-BNC connectors. Cable lenghs ® The maximum CXP cable length supported for the connection is dependent of the cable used.

  • Page 38: Connector Indicator Lamps

    Connector indicator lamps Each connector has its own indication lamp. Table 24: Connector indicator lamp states State Lamp Indication No power System booting Solid orange Powered, but nothing connected Flash_1 red AlternateFlash_12_5 green / orange Connection detection in progress, PoCXP Shown for a minimum of 1s even if the active connection detection is faster...

  • Page 39: Coaxpress ® Supported Functionalities

    ® CoaXPress supported functionalities The main functionalities offered by CoaXPress ® and supported by the C-BLUE One camera are the following: ®  CoaXPress 2.0. This enables to reach the maximum frame offered by the sensor. Mono8 and Mono12 pixels formats. Note that Mono10 is not supported.

  • Page 40: Gige Vision

    GenICam is developed by the European Machine Vision association. C-BLUE One and C-BLUE One UV cameras are equipped with an SFP+ cage that can be populated either with a 10 Gbit SFP+ RJ45 or a 10 Gbit SFP+ optical module. When the camera detects the presence of a module during its boot process, it automatically enables the GigE Vision protocol and disables the regular RJ45 Ethernet.

  • Page 41: Gige Vision Communication

    GigE Vision Communication Configuration C-BLUE One and C-BLUE One UV only support Single Link Configuration, as defined in the GigE Vision standard. The connection with the camera is done through the SFP+ cage located at the rear side of the camera. The SFP+ cage can be equipped with 10Gbit copper or fiber SFP+ module, at the user’s convenience.

  • Page 42: 10. Setting Up And Starting Up Camera

    10. SETTING UP AND STARTING UP CAMERA Configuring your computer Recommended system requirements The recommended system requirements are the following: Core i7 or equivalent  8 GBytes of RAM  Table 26: Supported acquisition devices and operating systems Protocol Acquisition device / protocol Supported operating system CoaXPress Matrox...

  • Page 43: Software Development Kit

    Software Development Kit A Software Development Kit (SDK) is also provided with your camera. It will allow developers to code their own interface to control the camera. A code in C/C++ is provided to make a demo, and additional example codes are provided in several languages: C, Python, Matlab, LabVIEW.

  • Page 44: 11. Camera Functionalities

    11. CAMERA FUNCTIONALITIES This section will non-exhaustively describe C-BLUE One and C-BLUE One UV’s features. These functionalities can be configured using First Light Vision, First Light Imaging’s graphical user interface, your custom developed interface through FliSDK, or GenICam’s API and GUI.

  • Page 45: Temperature Control

    Temperature control The temperature of the camera can be monitored using several measurement probes. Table 29: Description of the SFNC registers associated to temperature control Name Access Value Description Sensor DeviceTemperatureSelector Temperature of the defined part Power Frontend Heatsink Case DeviceTemperature Device temperature...

  • Page 46: Integration Time And Framerate

    The image corrections that can be applied to the frames in real time are the following. Table 32: Description of available image corrections Name Access Value Description GlowReduction Off / On Glow reduction is disabled / applied. Note: Glow reduction is only available for C-BLUE One family (not UV).

  • Page 47: Trigger Mode

    Trigger mode This section describes how to use C-BLUE One / C-BLUE One UV triggers and the related set of trigger registers. C-BLUE One is SFNC compliant, so are its triggers. The camera has four distinct trigger modes, each with their own, independent settings.
  • Page 48 11.2.4.2.1. Trigger setup sequence Start by setting up the trigger as mentioned above. The following sequence must be used: TriggerSelector : FrameBurstStart TriggerMode : On TriggerSource : Software TriggerDelay : 10 TriggerSelector : FrameBurstEnd TriggerMode : On TriggerSource : Line0 TriggerActivation : FallingEdge AcquisitionburstFrameCount : 10 11.2.4.2.2.

  • Page 49: Triggersource [Triggerselector]

    11.2.4.3. Trigger registers The registers used to configure the various triggers are the following. Name Access Values Description Selects the trigger used to start a AcquisitionStart continuous acquisition of frames. Selects the trigger used to stop a AcquisitionEnd continuous acquisition of frames. Selects the trigger used to start an acquisition of N frames.
  • Page 50 Note 2: When a trigger is activated, the only other trigger that can be activated is its counterpart. For example, if AcquisitionStart is ON, the only other trigger that can be enabled is AcquisitionEnd. Note 3: The polarity of the start and stop cannot be set on the same edge of the same source.
  • Page 51 11.2.4.4. AcquisitionStart This mode captures frames at the rate indicated by the AcquisitionFrameRate register, exposed according to the ExposureTime register. Below is an example of the output through the LEMO connector when using this trigger. Configuration sequence: TriggerSelector : AcquisitionStart ...
  • Page 52 11.2.4.5. AcquisitionEnd Configuration sequence: TriggerSelector : AcquisitionEnd  TriggerMode : ON  TriggerSource : Line0  TriggerActivation : FallingEdge  TriggerDelay : 0  Figure 26: Example of AcquisitionStop Legend : Blue = AcquistionStop (Line0) ; Pink = SENSOR_EXPOSURE ; Yellow = SENSOR_READOUT...
  • Page 53 11.2.4.6. FrameBurstStart This mode captures frames at the rate indicated by the AcquisitionFrameRate register, exposed according to the ExposureTime register. Below is an example of the output through the LEMO connector when using this trigger. Configuration sequence: TriggerSelector: FrameBurstStart  TriggerMode: ON ...
  • Page 54 11.2.4.7. FrameBurstStart + FrameBurstEnd Configuration sequence: TriggerSelector: FrameBurstStart  TriggerMode: ON  TriggerSource: Line0  TriggerActivation: RisingEdge  TriggerDelay: 0  TriggerSelector: FrameBurstEnd  TriggerMode: ON  TriggerSource: Line0  TriggerActivation: FallingEdge  TriggerDelay: 0  AcquisitionFrameCount: 10000  Figure 28: Example of FrameBurstStart + FrameBurstStop Legend : Blue = FrameBurstStart (Line0) + FrameBurstEnd (Line0);...
  • Page 55 11.2.4.8. FrameStart This mode captures frames exposed according to the ExposureTime register. The value displayed in the AcquisitionFrameRate register is the maximum trigger frequency allowed by the camera. Below is an example of the output through the LEMO connector when using this trigger. Configuration sequence: TriggerSelector: FrameStart ...
  • Page 56 11.2.4.9. ExposureStart/ExposureEnd This mode starts exposing a frame on an ExposureStart trigger and stops on an ExposureEnd trigger. The value displayed in the AcquisitionFrameRate register is the maximum frequency at which frames can be captured. The value displayed in the ExposureTime register is the minimum time that must be respected between an ExposureStart and ExposureEnd trigger.
  • Page 57 Figure 31: Second example of ExposureStart / ExposureEnd Legend : Blue – ExposureStart (FallingEdge Line0) + ExposureStop (RisingEdge Line0); Pink – SENSOR_EXPOSURE; Yellow – SENSOR_READOUT...
  • Page 58 Figure 32: Third example of ExposureStart / ExposureEnd Legend : Blue – ExposureStart (FallingEdge Line0) + ExposureStop (RisingEdge Line0); Pink – SENSOR_EXPOSURE; Yellow – SENSOR_READOUT When the exposition of the sensor is controlled with the ExposureStart and ExposureEnd triggers, two consecutives ExposureEnd trigger must not occur at a faster rate than the value specified in AcquisitionFrameRateMaxReg SFNC register.
  • Page 59 11.2.4.10. Trigger timings This section will detail timings related to the triggers. The timing diagram is shown below: Figure 33: Sensor effective exposition datagram Please note that when the sensor uses a trigger, the exposure has a delay before it begins and another delay before it ends.
  • Page 60 Table 33: Generic timings for trigger IMX487 IMX420 IMX425 IMX426 12 bits 12 bits 12 bits 8 bits 12 bits 8 bits 8 bits 8 bits 14 bits 14 bits 14 bits 16 bits Pre-exposition 24 H 20 H delay 24 H 20 H Post-exposition...
  • Page 61 Table 35: Typical AcquisitionLineDelay values for the different sensor at full frame/full fps function of pixel format AcquisitionLineDelay Mono8 Mono12 Mono12Packed IMX420 IMX425 IMX426 IMX487 Table 36: Typical AcquisitionLineDelay values for the different sensor at full frame/full fps function of pixel format in binning mode AcquisitionLineDelay in binning mode Mono8...
  • Page 62 Figure 34: Example of the 12 bits pre-exposition delay, here 14.39 µs Figure 35: Example of the 12 bits post-exposition delay, here 18.30 µs...
  • Page 63 Figure 36: Example of the 12 bits sensor data output delay, here 187.00 µs...

  • Page 64: Basic Image Format Control

    The 10 bits conversion is not supported by the camera. The sensor also supports a dual ADC mode, used by the camera to create HDR images. For C-BLUE One cameras ( IMX420, IMX425 and IMX426 sensors), the HDR image is ...

  • Page 65: Bits Hdr Mode (C-Blue One Cameras)

    Monochrome 8 bits Mono12 Monochrome 12 bits unpacked Mono14 Monochrome 14 bits (HDR on C-BLUE One) Mono16 Monochrome 16 bits (HDR on C-BLUE One UV) Table 41: Description of the pixel format control using the GigE Vision protocol Name Access Values Description...

  • Page 66: Bits Hdr Mode (C-Blue One Uv)

    When the camera is operating in 14 bits HDR mode, an extra user-defined analog gain limited to 12 dB (instead of 24 dB) can be applied on the image. 16 bits HDR Mode (C-BLUE One UV) HDR mode is implemented using the Dual ADC feature of the sensor, using 12-bits quantization and a difference of 24 dB of analog gain between the two ADC.

  • Page 67: Analog Control

    24.1 dB to 48 dB : Digital Gain (0.1 dB step)  When operated in 14 bits HDR mode (C-BLUE One), the sensor has a configurable gain up to 36 0 dB to 12 dB : Analog Gain (0.1 dB step) ...

  • Page 68: Black Level Adjustment

    When operated in 16 bits HDR mode (C-BLUE One UV), the sensor has a configurable gain up to 24 dB: 0 dB to 24 dB : Digital Gain (0.1 dB step)  Analog gain is advantageous to reduce noise. Digital gain only multiplies pixels values without any effect on noise values.

  • Page 69: Region Of Interests

    Table 45: User set control Name Access Value Description UserSetSelector Default8bits Selection of the preset Default12bits HighSensitivity8bits HighSensitivity12bits UserSet0, …, UserSet9 UserSetDefault Default8bits Selection of the user set loaded at Default12bits camera startup HighSensitivity8bits HighSensitivity12bits UserSet0, …, UserSet9 UserSetLoad Command Loads the preset specified by the selector to the device and makes it active.

  • Page 70: Single Roi Support

    Single ROI support When a single ROI is defined, the data sent by the camera corresponds to a contiguous rectangular area of the sensor, as illustrated in Figure 37: Figure 37: Definition of a single ROI Rules for IMX425 and IMX426 The width of the area must be multiples of 8 columns, the height of 16 lines.

  • Page 71: Multiple Roi Support

    Table 47: Description of the SFNC registers associated to single ROI support Name Access Values Description Sparse True Controls whether the region is contiguous or False split in different areas. Width 8, 16, …, WidthMax Width of the image provided by the device (in pixels).
  • Page 72 Rules for IMX487 (normal mode)  All ROIs must be aligned on 16 columns and 16 rows boundaries. All ROIs width must be multiples of 16 columns.   All ROIs height must be multiples of 16 rows. All ROIs must be separated: they cannot overlap and cannot be adjacent. ...
  • Page 73 Figure 38: Example of 2 vertical ROIs, defined using 2 sets of active columns/rows. Figure 39: Example of 2 horizontal ROIs, defined using 2 sets of active columns/rows.
  • Page 74 Figure 40: Example of definition of 4 ROIs, defined using two sets of rows and columns All ROIs must be separated: they cannot overlap and cannot be adjacent. The figure below illustrates ROIs that cannot be defined once Region#1 is set. Figure 41: Example of ROIs that cannot be defined...

  • Page 75: Impact Of The Roi On The Acquisition Frame Rate

    Impact of the ROI on the acquisition frame rate When the camera is operated using CoaXPress ® protocol, it can operate at the maximum frame rate supported by the sensor. In this mode, due to the sensor’s communication protocol, the acquisition frame rate can only be increased when the number of active lines is reduced.
  • Page 76 The tables below list the maximum achievable framerate with GigE Vision in Full width as a function of the number of lines for the C-BLUE One and C-BLUE One UV families. Underlined values correspond to reduced framerate compared to what is theoretically achievable by the sensors.

  • Page 77: Image Enhancements

    The bias correction is used to compensate the difference in dark level and the flat correction to compensate the difference in sensitivity between all the pixels. Since the cosmetic of the C-BLUE One sensors is natively good, the bias and flat corrections are more useful for long exposure duration acquisitions.

  • Page 78: Adu Offset

    ADU offset The AduOffset register is used to specify an offset applied to all the pixels of the sensor. This is last operation done pixels before their conversion Mono8 Mono12/Mono12Packed pixel formats. The main purpose of this offset is to ensure that no pixel value is truncated to 0 when a bias correction is applied.

  • Page 79: Flat Correction File Format

    For Mono12 and Mono12Packed formats, the value to be subtracted in stored on the 12 least significant bits of an unsigned 16-bits register. The 4 most significant bits must be set to 0. The coding of the 16-bits value in the bias correction file is Least Significant Bit (LSB). Flat correction file format The flat correction file contains an array of fixed-point real values that are used to counterbalance the difference of sensitivity between the different pixels.

  • Page 80: Imx420 Binning Support

    Then, the file must be opened: Select the file open mode (Read or Write) using the FileOpenMode register.  Select the Open operation in the FileOperationSelector.  Use the FileOperationExecute command to perform the open operation.  The result of the open operation can be checked using the FileOperationStatus ...

  • Page 81: 2X2 Binning In Sum Mode

    2x2 binning in Sum mode When the 2x2 binning in Sum mode is activated, the pixel charges of two consecutive pixels are added to the corresponding pixel charges of the next line, then the resulting charge is converted into pixel ADU. This means that the pixel values read in this mode are 4 times greater than the pixel values read when binning is not activated.

  • Page 82: 12. Camera Maintenance

    12. CAMERA MAINTENANCE Troubleshooting Information useful for troubleshooting is available in several SNFC registers. The table below describes these registers. Table 53: Description of the parameters useful to troubleshoot. Name Access Value Description DeviceIndicatorMode Active Device's indicators are active showing their respective status. Inactive Device's indicators are inactive (Off).
  • Page 83 The table below provides a troubleshooting shortlist. Table 54: Common issues and troubleshooting procedures Issue Possible cause Troubleshooting Cooling does not reach  The cooling plate is not in good thermal contact.  Check in Table 17: that the set points are within the reach of the system. the set point.

  • Page 84: Pattern Generation

    Pattern Generation The sensor can be configured to send a fixed pattern. The pattern generation is configurable through the SFNC TestPattern register. Table 55: Descriptions of the control for pattern generation Name Access Values Description TestPattern Sensor normal operation, the image is coming from the sensor Black Generate frames with fixed pixels values...

  • Page 85: Firmware Update

    ® or using the 10G interface when operated using GigE Vision protocol. o The Ethernet cable is not provided in the C-BLUE One camera package. It is strongly advised to use shielded cable to respect Electromagnetic Compatibility (EMC) recommendations. o Please refer to Section 7.6.

  • Page 86: Support Requests

    Support requests The camera’s serial number (S/N) is available on a sticker at the bottom of the camera. All support requests require the involved camera (or cameras) serial number(s) (S/N). Please include them in your mail/support ticket outreach. The camera’s serial number is also given by the SFNC register “DeviceSerialNumber”. Please send your requests at: fli-support@oxinst.com.

  • Page 87: 13. Precautions & Product Safety

    13. PRECAUTIONS & PRODUCT SAFETY Precaution of use Like any scientific instrument, your C-BLUE One camera is fragile and should not be exposed to shocks, extreme temperatures, humidity, and dusty environment. Environmental conditions Like any scientific instrument, your C-BLUE One camera is fragile and should not be exposed to shocks, extreme temperatures, humidity, and dusty environment.

  • Page 88: 14. Warranty And Liability

    14. WARRANTY AND LIABILITY For the USA Limited Warranty Subject to the limitations set forth herein, FLI represents and warrants that the Products (including the Sensor, if applicable) will correspond, at the time of delivery, to the specifications provided to FLI by Purchaser, and shall be free from defects in material and workmanship (the “Limited Warranty”).

  • Page 89: Returns

    Returns In the event the Limited Warranty applies, Purchaser shall return the Product to FLI within thirty (30) days of receiving written authorization from FLI to do so, in the same condition as the Product was originally delivered to Purchaser. Purchaser shall assume all costs, risk and liability in connection with the shipment and return of the Product.

  • Page 90: Purchaser Indemnification

    Purchaser Indemnification Purchaser agrees to defend, indemnify and hold FLI harmless from and against any and all claims, liabilities, damages, penalties, forfeitures, and associated costs and expenses (including attorneys’ fees) that FLI may incur as a result of any breach by purchaser of any warranty, representation or covenant set forth in these terms.

  • Page 91: Liability In Connection With Defective Products

    Liability in connection with defective products FLI’s liability in connection with defective products excludes remedy for any damage caused to the products through commercial use.

  • Page 92: 15. Contact Us

    15. CONTACT US For the USA FIRST LIGHT IMAGING Corp. 185 Alewife Brook Parkway, Ste 210 Cambridge, MA 02138 Phone: + 33 4 42 61 29 20 E-mail: fli-support@oxinst.com Website: https://andor.oxinst.com/ For the rest of the world FIRST LIGHT IMAGING SAS Europarc Sainte Victoire, Bât.

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