Related Manuals for Carrier TruVu Cell Modem Router
Summary of Contents for Carrier TruVu Cell Modem Router
- Page 1 TruVu Cell Modem Router Setup Guide Carrier ©2025 · Catalog No. 11-808-1155-01 · 2/17/2025...
- Page 2 Verify that you have the most current version of this document from www.hvacpartners.com, the Carrier Partner Community website, or your local Carrier office. Important changes are listed in Document revision history at the end of this document. ©2025 Carrier. All rights reserved.
-
Page 3: Table Of Contents
Contents Introduction .................................. 1 Requirements ................................ 1 Installation and setup ..............................2 To connect the modem to a local PC for initial setup ..................2 To configure settings in the modem interface ....................3 To connect the modem to a TruVu™ controller or router ................4 To set up the OpenVPN connection ........................ -
Page 4: Introduction
Field Assistant v8.5 or later NOTE The Cell Modem Router is currently only supported in North America and Mexico. Support for other parts of the world is expected to be a future feature. TruVu Cell Modem Router ©2025 Carrier. Setup Guide... -
Page 5: Installation And Setup
Select Use the following IP address and enter the following addresses: IP address: 169.254.1.2 ▪ ▪ Subnet mask: 255.255.255.248 Default gateway: 169.254.1.5 ▪ Click Ok on all windows to close. TruVu Cell Modem Router ©2025 Carrier. Setup Guide All rights reserved. -
Page 6: To Configure Settings In The Modem Interface
Before closing the cell modem interface, locate and save the cell modem's IP address. You will use this address when setting up the OpenVPN connection. See To set up the OpenVPN connection (page 5). TruVu Cell Modem Router ©2025 Carrier. -
Page 7: To Connect The Modem To A Truvu™ Controller Or Router
TIP Use a mobile phone as an indicator of cell service strength. Connect an Ethernet cable from the TruVu™ controller or router's Service Port to the port with a reference to WAN on the cell modem. TruVu Cell Modem Router ©2025 Carrier. Setup Guide... -
Page 8: To Set Up The Openvpn Connection
Import a modem configuration file Obtain the configuration file either through the Carrier® Partner Community or your local account manager. Open the configuration file and replace the IP address highlighted below with the cell modem's IP address that you saved earlier. See To locate the cell modem's IP address in To configure settings in the cell modem interface (page 3). -
Page 9: To Verify The Connection
When the password dialog appears, enter "server" as the connection password. To verify the connection Verify that the controller or router is communicating successfully through both the modem and the TruVu™ controller or router using the following methods. TruVu Cell Modem Router ©2025 Carrier. Setup Guide All rights reserved. -
Page 10: To Set Up A System In Field Assistant
To set up a system in Field Assistant Launch Field Assistant and create a new system. NOTE We recommend naming your system the same name as the modem configuration file. Under Communications, select BACnet/IP Service Port. TruVu Cell Modem Router ©2025 Carrier. Setup Guide All rights reserved. -
Page 11: To Configure The Modem Firewall
Navigate to Network > Firewall > Traffic Rules and click Add. Configure the General Settings page as shown in the image below. NOTE You can enter any name in the Name field. TruVu Cell Modem Router ©2025 Carrier. Setup Guide... - Page 12 To add a new IP address, follow steps 3-6 in To add a new firewall rule above. To remove an IP address, click the minus (-) button next to the IP address you want to remove. Click Save. Click Save & Apply. TruVu Cell Modem Router ©2025 Carrier. Setup Guide All rights reserved.
-
Page 13: Troubleshooting
1. Use an Ethernet cable to physically connect the modem to a local PC. 2. Navigate to https://169.254.1.5 and log in. 3. Go to Dashboard, then click Signal Strength. TruVu Cell Modem Router ©2025 Carrier. Setup Guide All rights reserved. - Page 14 Field Assistant. • Use the "instanceoverridesuppress disable" manual command to turn this feature off. • Use the "instanceoverridesuppress status" manual command to determine the current state of this feature. TruVu Cell Modem Router ©2025 Carrier. Setup Guide All rights reserved.
-
Page 15: Document Revision History
Important changes to this document are listed below. Minor changes such as typographical or formatting errors are not listed. Date Topic Change description Code* No updates yet. * For internal use only TruVu Cell Modem Router ©2025 Carrier. Setup Guide All rights reserved. - Page 16 Carrier ©2025 · Catalog No. 11-808-1155-01 · 2/17/2025...
Need help?
Do you have a question about the TruVu Cell Modem Router and is the answer not in the manual?
Questions and answers