1. Manuals
  2. Brands
  3. HP Manuals
  4. Desktop
  5. dx2300 - Microtower PC
  6. Troubleshooting manual

HP dx2300 - Microtower PC Troubleshooting Manual

Dx2300 series microtower models
Hide thumbs Also See for dx2300 - Microtower PC:
Table of Contents

Advertisement

Quick Links

See also: Illustrated Parts & Service Map , Service Reference Manual
Troubleshooting Guide - dx2300 Series
Microtower Model
HP Compaq Business PCs

Advertisement

Table of Contents
loading

Related Manuals for HP dx2300 - Microtower PC

Summary of Contents for HP dx2300 - Microtower PC

  • Page 1 Troubleshooting Guide - dx2300 Series Microtower Model HP Compaq Business PCs...
  • Page 2 No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Troubleshooting Guide HP Compaq Business PC dx2300 Series Microtower Model First Edition (January 2007) Document Part Number: 441368-001...

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book ENWW...

  • Page 5: Table Of Contents

    Table of contents 1 Computer Diagnostic Features HP Insight Diagnostics ......................... 1 Accessing HP Insight Diagnostics ..................1 Survey Tab .......................... 2 Test Tab ..........................3 Status Tab ........................... 4 Log Tab ..........................4 Help Tab ..........................4 Saving and Printing Information in HP Insight Diagnostics ..........5 Downloading the Latest Version of HP Insight Diagnostics ..........
  • Page 6 ENWW...

  • Page 7: Computer Diagnostic Features

    Computer Diagnostic Features HP Insight Diagnostics NOTE: HP Insight Diagnostics is included on CD with some computer models only. The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.

  • Page 8: Survey Tab

    Select the appropriate language and click Continue. NOTE: It is recommended that you accept the assigned default keyboard for your language unless you want to test your specific keyboard. In the End User License Agreement page, click Agree if you agree with the terms. The HP Insight Diagnostics utility launches with the Survey tab displayed.

  • Page 9: Test Tab

    Test Tab The Test tab allows you to choose various parts of the system to test. You can also choose the type of test and testing mode. There are three types of tests to choose from: ● Quick Test—Provides a predetermined script where a sample of each hardware component is exercised and requires no user intervention in either Unattended or Interactive mode.

  • Page 10: Status Tab

    Status Tab The Status tab displays the status of the selected tests. The type of test executed (Quick, Complete, or Custom) is also displayed. The main progress bar displays the percent complete of the current set of tests. While testing is in progress, a Cancel Testing button is displayed for use if you want to cancel the test.

  • Page 11: Saving And Printing Information In Hp Insight Diagnostics

    Repair action that should help solve the problem. To find an error code description quickly, enter the code in the box at the top of the tab and click the Find Error Codes button. The Test Components tab displays low-level information on tests that are run. Saving and Printing Information in HP Insight Diagnostics You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a diskette or a USB 2.0 HP Drive Key (64MB or higher).

  • Page 12: Troubleshooting

    Troubleshooting Safety and Comfort WARNING! Misuse of the computer or failure to establish a safe and comfortable work environment may result in discomfort or serious injury. Refer to the Safety & Comfort Guide on the Documentation and Diagnostics CD and available on the Web site at http://www.hp.com/ ergo for more information on choosing a workspace and creating a safe and comfortable work...

  • Page 13: Helpful Hints

    the HP Backup and Recovery Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and Recovery Manager Manual. CAUTION: Running the Restore Plus! CD will erase all data on the hard drive. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics.
  • Page 14 holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will restart if automatic start on power loss is set in Computer Setup. If it does not restart, press the power button to start the computer.

  • Page 15: Solving General Problems

    Solving General Problems You may be able to easily resolve the minor problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact your HP authorized reseller or service provider. Computer will not turn on.

  • Page 16: Chapter 2 Troubleshooting

    Computer date and time display is incorrect. Cause Solution RTC (real-time clock) battery may need to be replaced. First, reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery.
  • Page 17 Poor performance is experienced. Cause Solution Too many applications running. Close unnecessary applications to free up memory. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray. To prevent these applications from launching at startup, go to Start >...
  • Page 18 Power LED is flashing and computer will not start. Cause Solution Internal error has occurred and the computer is flashing a Refer to Interpreting Diagnostic Lights on page 14 to interpret code. the error code. Chapter 2 Troubleshooting ENWW...

  • Page 19: Solving Hardware Installation Problems

    Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, the Windows operating system automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware.

  • Page 20: Interpreting Diagnostic Lights

    Interpreting Diagnostic Lights This section covers the front panel LED codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. NOTE: If you see flashing LEDs on a PS/2 keyboard, look for flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel LED codes.
  • Page 21 Activity Possible Cause Recommended Action Green Power LED flashes six Pre-video graphics error. For systems with a graphics card: times, once every second, followed Reseat the graphics card. by a two second pause. Replace the graphics card. Replace the system board. For systems with integrated graphics, replace the system board.

  • Page 22: Hp Backup And Recovery Manager

    HP Backup and Recovery Manager NOTE: The features described below are only available on systems shipped with Microsoft Windows XP. The HP Backup and Recovery Manager included with Microsoft Windows Vista is a more limited version. Check for updates by clicking the Software & Driver Downloads link at http://www.hp.com.

  • Page 23: Contacting Customer Support

    Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide on the Documentation and Diagnostics CD for technical assistance.

This manual is also suitable for:

Dx2300

Table of Contents