Compaq dc7700 - Convertible Minitower PC Quick Setup & Getting Started page 16

●
Refer to
suggestions.
●
Refer to the comprehensive Troubleshooting Guide on the
Documentation and Diagnostics CD for more detailed information.
●
Run the Restore Plus CD to restore the original operating system and
factory-installed software.
CAUTION:
drive.
To assist you in resolving problems online, HP Instant Support Professional
Edition provides you with self-solve diagnostics. If you need to contact HP
support, use HP Instant Support Profession Edition's online chat feature.
Access HP Instant Support Professional Edition at: www.hp.com/go/ispe.
Access the Business Support Center (BSC) at
bizsupport for the latest online support information, software and drivers,
proactive notification, and worldwide community of peers and HP experts.
If it becomes necessary to call for technical assistance, be prepared to do
the following to ensure that your service call is handled properly:
●
Be in front of your computer when you call.
●
Write down the computer serial number and product ID number, and
the monitor serial number before calling.
●
Spend time troubleshooting the problem with the service technician.
●
Remove any hardware that was recently added to your system.
●
Remove any software that was recently installed.
●
Run the Restore Plus CD.
CAUTION:
hard drive.
NOTE:
Pack), call an authorized service provider or dealer.
8 Quick Setup & Getting Started
Helpful Hints on page 9
Running the Restore Plus will erase all data on the hard
Running the Restore Plus CD will erase all data on the
For sales information and warranty upgrades (HP Care
in this guide for more general
www.hp.com/go/
ENWW