HP dc5100 - Microtower PC Service & Reference Manual page 213

Solving Internet Access Problems (Continued)
Problem
Unable to connect to the
Internet. (continued)
Cannot automatically
launch Internet programs.
Internet takes too long to
download Web sites.
Service Reference Guide, dc5100
Cause
Cookies are corrupted.
You must log on to the
ISP before some
programs will start.
Modem is not set up
properly.s
376220-001
Solution
Windows XP
1. Select Start > Control
Panel.
2. Double-click Internet
Options.
3. On the General tab, click the
Delete Cookies button.
Log on to the ISP and launch the
desired program.
Verify that the correct modem speed
and COM port are selected.
For Windows XP
1. Select Start > Control
Panel.
Continue with step #2
2. Double-click System.
3. Click the Hardware tab.
4. In the Device Manager area,
click the Device Manager
button.
5. Double-click Ports (COM &
LPT).
6. Right-click the COM port your
modem uses, then click
Properties.
7. Under Device status, verify
that the modem is working
properly.
8. Under Device usage, verify
the modem is enabled.
9. If there are further problems,
click the Troubleshoot button
and follow the on-screen
instructions.
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