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HP Blade Blade Getting Started Manual

Business pcs
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Download this manual See also: Troubleshooting Manual, Network Manual

Getting Started

Business PCs
Document Part Number: 384106-001
May 2005
Use this guide after you have completed the steps detailed in the
Quick Setup guide. It will help you set up factory-provided
software. It also includes basic troubleshooting information
should you have problems during the initial startup process.

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  • Page 1: Getting Started

    Getting Started Business PCs Document Part Number: 384106-001 May 2005 Use this guide after you have completed the steps detailed in the Quick Setup guide. It will help you set up factory-provided software. It also includes basic troubleshooting information should you have problems during the initial startup process.
  • Page 2 Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Loaded on the System ......2 Downloading Updates from the Microsoft Windows Update Web Site ....3 www.hp.com Contents...

  • Page 5: Installing & Customizing The Software

    ✎ If the computer shipped with more than one operating system language on the hard drive, the installation process could take up to 60 minutes. Getting Started Getting Started www.hp.com...

  • Page 6: Microsoft Security Updates

    Additional information is available in online help after you install the operating system. Microsoft Security Updates This system has been delivered to you from the HP factory with Microsoft Critical updates loaded on your system and ready for installation that were available at the time of development. HP...

  • Page 7: Downloading Updates From The Microsoft Windows Update Web Site

    Packs link when it appears under the heading Pick updates to install. A list of updates will appear with all updates selected by default. It is recommended that you install all of the updates listed in this section. Getting Started www.microsoft.com www.hp.com Getting Started www.microsoft.com...

  • Page 8: Accessibility

    Then select Yes to reboot the machine. Accessibility HP is committed to designing products, services, and programs with improved usability and accessibility for all customers. HP products with Microsoft Windows XP preinstalled, or that are XP Ready, are designed for accessibility.

  • Page 9: Customizing The Monitor Display

    To do so, right-click on the Windows Desktop, then click Properties to change display settings. For more information, refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor.

  • Page 10: Restoring The Software

    On/Off mode by running Computer Setup. Refer to the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for more information about using the Computer Setup utility. can cause loss of unsaved data. www.hp.com bypasses the Getting Started...

  • Page 11: Finding More Information

    Provides instructions on using this tool to reconfigure or modify default settings for maintenance purposes or when installing new hardware devices. ■ Desktop Management Guide (PDF on the CD) Provides definitions and “how to” instructions for security and Intelligent Manageability features that are preinstalled on some models.

  • Page 12: Using The Documentation And Diagnostics Cd

    ✎ If you do not have an optical drive capable of reading CDs, you may download the product documentation from the Web at http://www.hp.com/support. select See support and troubleshooting information, enter the model number of the computer, and press Using the Documentation and Diagnostics CD 1.

  • Page 13: Before You Call For Technical Support

    Computer Setup. Refer to the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for more information. ✎ The Drive Protection System (DPS) Self-Test software is available on some models only. Getting Started is the drive letter designator for the optical drive) www.adobe.com www.hp.com Getting Started...
  • Page 14 Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ■ Refer to the comprehensive online technical support at www.hp.com/support ■ Refer to general suggestions. ■...
  • Page 15 To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Profession Edition's online chat feature. Access HP Instant Support Professional Edition at: Access the Business Support Center (BSC) at www.hp.com/go/bizsupport...

  • Page 16: Helpful Hints

    If the system will not shut down, unplug the power cord, wait a few seconds, then www.hp.com “Interpreting in this Getting Started...
  • Page 17 ■ If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system. Getting Started for instructions. www.hp.com Getting Started “Solving Hardware...
  • Page 18 CAUTION: When the computer is plugged into an AC power source, there is always voltage applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. www.hp.com Getting Started...

  • Page 19: Basic Troubleshooting

    A comprehensive Troubleshooting Guide is available on the Documentation and Diagnostics CD and under the reference library at http://www.hp.com/support. select See support and troubleshooting information, enter the model number of the computer, and press...
  • Page 20 Unlock the Smart Cover Lock using Computer Setup. The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from HP. You will need the FailSafe Key in case of forgotten password, power loss, or computer malfunction. Getting Started...
  • Page 21 Virus resident on the hard drive. Too many applications running. www.hp.com Getting Started Solution 1. Make sure the airflow to the computer is not blocked. Leave a 4-inch (10.2-cm) clearance at the back of unit and above the monitor to permit required airflow.
  • Page 22 (continued) Cause Some software applications, especially games, are stressful on the graphics subsystem. Cause unknown. www.hp.com Solution 1. Lower the display resolution for the current application or consult the documentation that came with the application for suggestions on how to...
  • Page 23 A fan may be blocked or not turning. The heatsink is not properly attached to the processor. www.hp.com Getting Started Solution 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. Leave a 4-inch (10.2-cm) clearance...
  • Page 24 LEDs on the front of the computer are not flashing. Cause System unable to power on. www.hp.com Solution Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: 1. Check that the voltage...
  • Page 25 LEDs on the front of the computer are not flashing. (continued) Getting Started Cause www.hp.com Getting Started Solution Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on green then: 1.

  • Page 26: Solving Hardware Installation Problems

    When the system advised you of changes to the configuration, you did not accept them. www.hp.com Solution Ensure that the device is properly and securely connected and that pins in the connector are not bent down. Ensure that all cables are...
  • Page 27 3. If you still cannot resolve the issue, contact Customer Support. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board.
  • Page 28 Cause Graphics card is not seated properly or is bad, or system board is bad. Bad option card. www.hp.com Solution For systems with a graphics card: 1. Reseat the graphics card. Power on the system. 2. Replace the graphics card.

  • Page 29: Interpreting Diagnostic Lights And Audible Codes

    Getting Started Possible Cause Computer on. Computer in Suspend to RAM mode (only on some models) or normal Suspend mode. www.hp.com Getting Started Recommended Action None None required. Press any key or move the mouse to wake the computer.

  • Page 30: Diagnostic Front Panel Leds And Audible Codes

    A fan may be blocked or not turning. The heatsink/fan assembly is not properly attached to the processor. www.hp.com Recommended Action 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. Leave a 4-inch (10.2-cm)
  • Page 31 Getting Started Possible Cause Processor is not seated properly or not installed (not an indicator of bad processor). www.hp.com Getting Started Recommended Action 1. Check to see that the processor is present. 2. Reseat the processor.
  • Page 32 The LED flashes continue until the problem is resolved. Possible Cause Power failure (power supply is overloaded). www.hp.com Recommended Action 1. Open the hood and ensure the 4-wire power supply cable is seated into the connector on the system board.
  • Page 33 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. For systems with a graphics card: 1. Reseat the graphics card.
  • Page 34 Possible Cause System board failure (ROM detected failure prior to video). Invalid ROM based on bad checksum. www.hp.com Recommended Action Replace the system board. 1. Reflash the ROM using a ROMPaq diskette. See the “ROM Flash” section of the Desktop...
  • Page 35 Getting Started Possible Cause System powers on but is unable to boot. Bad option card. www.hp.com Getting Started Recommended Action 1. Check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage.
  • Page 36 LEDs are not flashing. Possible Cause System unable to power on. www.hp.com Recommended Action Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: 1. Check that the...
  • Page 37 System does not power on and LEDs are not flashing. (continued) Getting Started Possible Cause www.hp.com Getting Started Recommended Action Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on green then: 1.

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