Troubleshooting - Dell STREAK 7 User Manual

Troubleshooting

Problem
PIN Code is blocked
System problems
Battery does not charge
Unable to turn the
device on.
Shortened standby time
138
Troubleshooting
Possible causes
You have entered an
incorrect PIN code three
consecutive times.
The battery or battery
charger is damaged.
The device's temperature is
below 0°C or higher than
45°C.
Poor contact between the
battery and charger.
The battery is empty.
The duration of standby
time is affected by your
service provider's system
configuration. The same
device used with different
service providers' systems
does not have the same
duration of standby time.
If you are not able to
connect to the network, the
device will continue to send
out signals as it attempts to
locate a base station. Doing
this consumes battery
charge and consequently
shortens standby time.
Possible solutions
Contact your service
provider. If the service
provider provides the SIM
card's PUK code, use the
PUK code to unlock the SIM
card.
Contact the dealer.
Adjust the battery charging
environment to avoid
extreme temperatures.
Check all connectors to
ensure that all connections
have been properly made.
Charge the device.
If you are located in an area
where the network signal is
weak, temporarily turn off
your device.
Change your location to
one where the network is
accessible, or temporarily
turn off your device.