Dell PowerEdge T105 Systems Hardware Owner's Manual
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Dell PowerEdge T105 Systems Hardware Owner's Manual

Dell server hardware owner's manual
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Dell™ PowerEdge™ T105 Systems
Hardware Owner's Manual
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Summary of Contents for Dell PowerEdge T105 Systems

  • Page 1 Dell™ PowerEdge™ T105 Systems Hardware Owner’s Manual w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

  • Page 3: Table Of Contents

    Contents About Your System Other Information You May Need Accessing System Features During Startup Front-Panel Features and Indicators Back-Panel Features and Indicators Connecting External Devices NIC Indicator Codes Power Supply Indicators Diagnostic Lights System Messages Warning Messages Diagnostics Messages Alert Messages Using the System Setup Program Entering the System Setup Program Responding to Error Messages...
  • Page 4 System Setup Options Main Screen Memory Information Screen CPU Information Screen SATA Configuration Screen Integrated Devices Screen System Security Screen Exit Screen System and Setup Password Features Using the System Password Using the Setup Password Disabling a Forgotten Password Installing System Components Recommended Tools Inside the System Opening the System...
  • Page 5 Optical and Tape Drives ....Removing an Optical or Tape Drive Installing an Optical or Tape Drive Hard Drives ......Hard Drive Installation Guidelines Removing a Hard Drive Installing a Hard Drive...
  • Page 6 Power Supply Removing the Power Supply Installing the Power Supply Chassis Intrusion Switch Removing the Chassis Intrusion Switch Installing the Chassis Intrusion Switch Bezel (Service Only Parts Procedure) Removing the Bezel Replacing the Bezel I/O Panel Assembly (Service Only Parts Procedure) Removing the I/O Panel Assembly Replacing the I/O Panel Assembly...
  • Page 7 Troubleshooting a Hard Drive Troubleshooting a SAS or SAS RAID Controller Troubleshooting Expansion Cards Troubleshooting the Microprocessor Running the System Diagnostics Using Dell PowerEdge Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Options .
  • Page 8 System Board Connectors Disabling a Forgotten Password Getting Help Obtaining Assistance Online Services Automated Order-Status Service Support Service Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Contents .

  • Page 9: Contents

    Glossary ......Index ......Contents...
  • Page 10 Contents...

  • Page 11: About Your System

    About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.

  • Page 12: Accessing System Features During Startup

    Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. • Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

  • Page 13: Front-Panel Features And Indicators

    Front-Panel Features and Indicators Figure 1-1 shows the controls, indicators, and connectors located on the system's front panel. Table 1-2 provides component descriptions. Figure 1-1. Front-Panel Features and Indicators Table 1-2. Front-Panel Components Item Component USB connectors (2) Icon Description Connects USB 2.0-compliant devices to the system.
  • Page 14 Table 1-2. Front-Panel Components (continued) Item Component power button power light flex bay lower 5.25-inch drive upper 5.25-inch drive About Your System Icon Description The power button controls the DC power supply output to the system. NOTE: If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system performs a...

  • Page 15: Back-Panel Features And Indicators

    Back-Panel Features and Indicators Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-2. Back-Panel Features and Indicators voltage selection switch USB connectors (5) video connector I/O expansion-card slots (4) power connector NIC connector serial connector About Your System...

  • Page 16: Connecting External Devices

    Connecting External Devices When connecting external devices to your system, follow these guidelines: • Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.

  • Page 17: Power Supply Indicators

    Table 1-3. NIC Indicator Codes Indicator Type Indicator Code Activity Blinking Link Yellow Orange Green Power Supply Indicators The voltage selection switch on the back panel of the system allows you to select one of two primary voltage inputs. Ensure that the switch is set to the proper voltage according to Table 1-4.

  • Page 18: Diagnostic Lights

    Diagnostic Lights The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1-5 lists the causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off. NOTE: If the power LEDs blink amber, there is a problem with the power supply.
  • Page 19 Table 1-5. Diagnostic Indicator Codes (continued) Code Causes Possible video failure. Diskette drive or hard drive failure. Possible USB failure. No memory modules detected. System board failure. Memory configuration error. Possible system board resource and/or system board hardware failure. Possible system resource configuration error.

  • Page 20: System Messages

    System Messages System messages appear on the screen to notify you of a possible problem with the system. Table 1-6 lists the system messages that can occur and the probable cause and corrective action for each message. NOTE: If you receive a system message that is not listed in Table 1-6, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.
  • Page 21 Failure Attachment failed to respond Bad command or file name Causes Corrective Actions Use only Dell supported processors. See the Getting Started Guide for a list of supported processors. The fan caused errors Ensure that nothing is the last time the blocking the airflow system was used.
  • Page 22 Table 1-6. System Messages (continued) Message Bad error-correction code (ECC) on disk read CAUTION! NVRAM_CLR jumper is installed on system board. Please run SETUP CD-ROM drive not found Controller has failed Data error Decreasing available memory About Your System Causes Corrective Actions The diskette or hard- See "Troubleshooting a...
  • Page 23 Table 1-6. System Messages (continued) Message Diskette drive 0 seek failure Diskette read failure Diskette subsystem reset failed Diskette write protected Drive not ready General failure Hard disk Fan was not detected Causes Corrective Actions A cable might be loose See "Troubleshooting a or the system Diskette Drive"...
  • Page 24 Table 1-6. System Messages (continued) Message Heatsink was not detected. Insert bootable media Keyboard Controller Failure Keyboard Stuck Key Failure Keyboard failure NIC failure. No boot device available About Your System Causes Corrective Actions Heatsink failure. Ensure heatsink and shroud assembly are properly attached.
  • Page 25 Table 1-6. System Messages (continued) Message No timer tick interrupt A chip on the system Non-system disk or disk error Not a boot diskette Not enough memory or resources. Close some programs and try again. Causes Corrective Actions Run the system board might be diagnostics.
  • Page 26 Table 1-6. System Messages (continued) Message Operating system not found PCI BIOS failed to install Plug and play configuration error Read fault Requested sector not found About Your System Causes Corrective Actions See "Troubleshooting a Hard Drive" on page 120. If the problem persists, see "Getting Help"...
  • Page 27 #) WARNING: It is advisable to immediately back up your data and replace your hard-disk drive by calling your support desk or Dell Inc. System Fan was not detected Causes Corrective Actions The disk reset See "Troubleshooting a operation failed.
  • Page 28 Table 1-6. System Messages (continued) Message The amount of system memory has changed The file being copied is too large for the destination drive. Time-of-day not set — please run SETUP program Timer chip counter 2 failed About Your System Causes Corrective Actions Memory has been...

  • Page 29: Warning Messages

    Table 1-6. System Messages (continued) Message Warning! A fatal error has caused system reset! Please check the system event log. Warning: The installed memory configuration is not optimal. Write fault Write fault on selected drive <drive letter> :\ is not accessible.

  • Page 30: Diagnostics Messages

    Diagnostics Messages When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help" on page 137, and then follow the instructions in that section for obtaining technical assistance.

  • Page 31: Using The System Setup Program

    Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference. You can use the System Setup program to: •...

  • Page 32: Using The System Setup Program

    Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens, and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Tab or <Shift><Tab> Down arrow or Up arrow Spacebar, <+>,<–>, left and right arrow...

  • Page 33: Exiting The System Setup Program

    Exiting the System Setup Program If you have made no changes in the BIOS, the system continues the POST after you press <Esc> to exit the System Setup program. If you have made changes in the BIOS, the Exit screen displays the following options after you press <Esc>...
  • Page 34 Table 2-2 through Table 2-9 lists the options and descriptions for each group of information fields that appear on the main System Setup program screen. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable.

  • Page 35: Memory Information Screen

    Table 2-2. Main System Options (continued) Option System Event Log Keyboard NumLock Report Keyboard Errors Enables or disables reporting of keyboard errors during the Memory Information Screen Table 2-3 lists the options and descriptions for the information fields that appear on the CPU Information screen. Table 2-3.

  • Page 36: Cpu Information Screen

    CPU Information Screen Table 2-4 lists the options and descriptions for the information fields that appear on the CPU Information screen. Table 2-4. CPU Information Screen Option 64-Bit Core Speed Bus Speed Demand-Based Power Management Processor 1 ID Level2 Cache Number of Cores SATA Configuration Screen Table 2-5 lists the options and descriptions for the information fields that...

  • Page 37: Integrated Devices Screen

    Table 2-5. SATA Configuration Screen Option SATA Controller Port A Port B Port C Port D Integrated Devices Screen Table 2-6 lists the options and descriptions for the information fields that appear on the Integrated Devices screen. Table 2-6. Integrated Devices Screen Option Diskette Controller User Accessible USB...

  • Page 38: System Security Screen

    Table 2-6. Integrated Devices Screen (continued) Option Embedded Gb NIC 1 MAC Address Serial Port System Security Screen Table 2-7 lists the options and descriptions for the information fields that appear on the System Security screen. Table 2-7. System Security Screen Option System Password Setup Password...

  • Page 39: Exit Screen

    Table 2-7. System Security Screen (continued) Option Chassis Intrusion Reporting Exit Screen After you press <Esc> to exit the System Setup program, the Exit screen displays the following options: • Save Changes and Exit • Discard Changes and Exit • Return to Setup System and Setup Password Features NOTICE:...

  • Page 40: Using The System Password

    Using the System Password After a system password is assigned, only those who know the password have full use of the system. When the System Password option is set to Enabled, the system prompts you for the system password after the system starts. NOTE: If you have assigned a setup password (see "Using the Setup Password"...
  • Page 41 4 Press <Enter>. 5 To confirm your password, type it a second time and press <Enter>. 6 Press <Enter> again to continue. The setting shown for the System Password changes to Enabled. 7 Save and exit the System Setup program and begin using your system. NOTE: Password protection does not take effect until you reboot the system.

  • Page 42: Using The Setup Password

    3 When prompted, type the valid system password and press <Enter>. Press <Enter> in the new password field and press <Enter> in the confirm new password field. 4 Confirm that Not Enabled is displayed for the System Password option. If Not Enabled is displayed for the System Password option, the system password has been deleted.

  • Page 43: Disabling A Forgotten Password

    Operating With a Setup Password Set If Setup Password is Enabled, you must enter the correct setup password before you can modify the System Setup options. When you start the System Setup program, the program prompts you to enter a password. If you do not enter the correct password in three attempts, the system displays an error message stating that the system has halted.
  • Page 44 Using the System Setup Program...

  • Page 45: Installing System Components

    Installing System Components This section describes how to install the following system components: • Front drive bezel • Diskette drive • Optical and tape drives • Hard drives • Expansion cards • SAS controller card • Memory • Microprocessor • Cooling fans •...

  • Page 46: Inside The System

    Inside the System In Figure 3-1, the system cover is opened to provide an interior view of the system. Figure 3-1. Inside the System power supply system board 3.5-inch drive bay 5.25-inch drive bays (2) drive cage The system board can accommodate one processor, four expansion cards, and four memory modules.

  • Page 47: Opening The System

    optional diskette drive. A controller expansion card is required for SAS hard drives. Power is supplied to the system board and internal peripherals through a single nonredundant power supply. Opening the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 48: Front Drive Bezel

    5 To reset the chassis intrusion detector, press <F2> to enter the System Setup program. See "Using the System Setup Program" on page 31. NOTE: If a setup password has been assigned by someone else, contact your network administrator for information on resetting the chassis intrusion detector.

  • Page 49: Removing The Front Drive Bezel

    CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 50: Removing An Insert On The Front Drive Bezel

    Figure 3-3. Removing and Replacing the Front Drive Bezel sliding plate front drive bezel Removing an Insert on the Front Drive Bezel If you install a drive in the 3.5-inch or 5.25-inch drive bays, first remove the corresponding insert on the front drive bezel. Push the insert gently from the front of the bezel.

  • Page 51: Removing And Inserting Blank Drive Inserts

    Figure 3-4. Removing and Replacing the Front Drive Bezel Insert front drive bezel drive bezel insert Removing and Inserting Blank Drive Inserts Depending on the configuration of your system, a blank drive insert might be installed in place of an optical or diskette drive. These are essential for airflow efficiency and for keeping dust out of the system.

  • Page 52: Diskette Drive

    Figure 3-5. Removing and Replacing the Blank Drive Insert drive blank alignment screw Diskette Drive The 3.5-inch drive bay supports an optional standard diskette drive. Removing the Diskette Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
  • Page 53 4 Disconnect the power and data cables from the diskette drive. See Figure 3-6. 5 Slide the lever on the sliding plate in the direction of the arrow. See Figure 3-6. 6 Hold the lever in position and slowly pull the drive out of the bay. Figure 3-6.

  • Page 54: Installing A Diskette Drive

    9 Close the system. See "Closing the System" on page 47. 10 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. Installing a Diskette Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
  • Page 55 Figure 3-7. Installing Diskette Drive Shoulder Screws screws (4) 9 From the front of the chassis, slide the drive into the drive bay until the shoulder screws fit into their slots and snap securely into the sliding plate. 10 Connect the P7 power cable to the drive. See Figure 3-8. 11 Connect the data cable from the drive to the diskette drive connector (FLOPPY) on the system board.
  • Page 56 Figure 3-8. Cabling the Optional Diskette Drive to the Hard Drive system board diskette drive ribbon cable SATA power convert cable cable clip 12 Replace the front drive bezel. See "Replacing the Front Drive Bezel" on page 49. 13 Close the system. See "Closing the System" on page 47. 14 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

  • Page 57: Optical And Tape Drives

    Optical and Tape Drives In the upper 5.25-inch drive bay, you can install only an optical drive. In the lower 5.25-inch drive bay, you can install either an optical or a tape backup unit. Removing an Optical or Tape Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
  • Page 58 Figure 3-9. Removing and Installing an Optical or Tape Drive (SCSI Connection) sliding plate optical drive Installing System Components optical drive shoulder screw drive bay screw slots...
  • Page 59 Figure 3-10. Removing and Installing an Optical or Tape Drive (SATA Connection) sliding plate optical drive 7 If you are installing another drive in the bay, see "Installing an Optical or Tape Drive" on page 60. 8 If the drive is being permanently removed, install an insert on front drive bezel.

  • Page 60: Installing An Optical Or Tape Drive

    Installing an Optical or Tape Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
  • Page 61 7 Remove the three shoulder screws from the insert, and attach one of them to the row of holes and two to the bottom row of holes on the drive. See Figure 3-11. Figure 3-11. Installing Optical or Tape Drive Shoulder Screws screws (3) 8 Gently slide the drive into place until you hear a click or feel the drive securely installed.
  • Page 62 Figure 3-12. Cabling SCSI to the Optical Disk Drive SCSI card SCSI card SATA power convert cable SCSI cable Installing System Components SCSI connector optical disk drive top clip on heat sink shroud system board...
  • Page 63 Figure 3-13. Cabling a SATA Controller to the Optical Disk Drive system board SATA power cable SATA optical disk cable 10 Attach the data cable. If you are installing a SCSI tape drive, connect the SCSI interface cable in the drive kit from the SCSI controller card to the drive.

  • Page 64: Hard Drives

    15 (Optional) Test the drive by running the system diagnostics. See "Running the System Diagnostics" on page 127. Hard Drives NOTE: The system’s drive configuration must consist of all SATA hard drives or all SAS hard drives. Hard Drive Installation Guidelines Your system contains up to two SATA or SAS hard drives in internal drive bays.
  • Page 65 3 Disconnect the hard drive power cable from the hard drive that you are removing. 4 Disconnect the blue data cable from the hard drive that you are removing by pulling up on the blue tab. 5 Press the blue tabs on each side of the hard-drive bracket toward each other and slide the drive and its bracket up and out of the bay.

  • Page 66: Installing A Hard Drive

    6 Close the system. See "Closing the System" on page 47. 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. Installing a Hard Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
  • Page 67 Figure 3-15. Installing a Hard Drive in a Drive Bracket hard drive NOTICE: SAS drives and SATA drives cannot be mixed in the system. The drives must be either SATA or SAS hard drives. NOTE: The SAS controller card must be installed in either PCIe SLOT1 or PCIe SLOT2.
  • Page 68 • For connection to a SAS controller expansion card (SAS or SATA hard drives), connect the data cable from the SAS controller card and the power cable as shown in Figure 3-17. See "SAS Controller Expansion Card" on page 73 for instructions about installing the card and routing the cables.
  • Page 69 Figure 3-17. Attaching a SAS or SATA Hard Drive to a SAS Controller Expansion Card power cable to hard drive (female) SAS or SATA hard drives (2) data cable to SAS controller card 10 Ensure that all connectors are properly cabled and firmly seated. 11 Close the system.

  • Page 70: Expansion Cards

    13 Press <F2> to enter the System Setup program (see "Entering the System Setup Program" on page 31), and ensure that the drive’s controller is enabled. 14 Exit the System Setup program and reboot the system. 15 Partition and logically format the drive. See the documentation for your operating system for instructions.
  • Page 71 5 Grasp the card by its top corners and ease it out of its connector. 6 If you are removing the card permanently, install a filler bracket in the empty card slot. NOTE: Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission (FCC) certification of the system.

  • Page 72: Installing An Expansion Card

    7 Close the card retention door to secure the remaining card(s) in the system. See Figure 3-18. 8 Close the system. See "Closing the System" on page 47. 9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

  • Page 73: Sas Controller Expansion Card

    7 Close the card retention door to secure the card(s) in the system. NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the system cover from closing properly or cause damage to the equipment.
  • Page 74 Figure 3-19. Cabling a SAS or SATA Hard Drive to a SAS Controller Expansion Card SAS card power cable power cable SAS cable retaining clip on top of heat sink fan shroud See "Hard Drives" on page 64 for information about connecting hard drives. Installing System Components clip on hard disk drive fan shroud hard disk drive fan...

  • Page 75: Memory

    If you remove your original memory modules from the system during a memory upgrade, keep them separate from any new memory modules that you may have, even if you purchased the new memory modules from Dell. Use only unbuffered ECC DDR II memory modules.

  • Page 76: Addressing Memory With 8-Gb Configurations (Microsoft ® Windows ® Operating System Only)

    Table 3-2. Memory Configuration Guidelines Total Memory DIMM_1 512 MB 512 MB 1 GB 1 GB 2 GB 2 GB 1 GB 512 MB 2 GB 512 MB 2 GB 1 GB 3 GB 1 GB 3 GB 512 MB 4 GB 2 GB 4 GB...

  • Page 77: Removing A Memory Module

    • Integrated PCI devices (such as NICs) and SCSI controllers • PCI expansion cards At start-up, the BIOS identifies the components that require address space. The BIOS dynamically calculates the amount of reserved address space required. The BIOS then subtracts the reserved address space from 8 GB to determine the amount of usable space.
  • Page 78 2 Open the system. See "Opening the System" on page 47. 3 Press on the securing clip at each end of the memory module connector. See Figure 3-20. 4 Align the memory module’s edge connector with the alignment key in the connector.

  • Page 79: Microprocessor

    8 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. The system detects that the new memory does not match the existing configuration information and generates the following message: The amount of system memory has changed. Strike the F1 key to continue, F2 to run the setup utility 9 Press <F2>...
  • Page 80 CAUTION: The processor and heat sink can get very hot during normal operation. Ensure that they have had sufficient time to cool before you touch them. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system.
  • Page 81 Figure 3-21. Installing and Removing the Heat Sink heat sink and shroud assembly captive screws (2) 6 Open the processor cover by sliding the release lever from under the release lever latch on the socket. Then, pull the lever back until it is vertically straight to release the processor.

  • Page 82: Replacing The Processor

    Figure 3-22. Installing and Removing a Processor pin 1 marker socket NOTICE: Do not pry the processor from the socket by a single edge. This could result in damage to the processor’s delicate connections. NOTICE: Be careful not to touch or drop any foreign materials on the socket connector pads.

  • Page 83: Cooling Fans

    NOTICE: Use caution when removing and installing the processor. Damaging the processor socket connectors can damage the system board. 4 Carefully set the processor in the processor frame. Ensure that the notched edge of the processor fits securely over the matching tab on the processor frame.

  • Page 84: Removing The Cooling Fans

    Removing the Cooling Fans CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
  • Page 85 Figure 3-23. Removing and Installing the SAS Controller Cooling Fan top release tabs bottom connectors cooling fan bracket mount Installing System Components...

  • Page 86: Replacing The Cooling Fans

    Figure 3-24. Removing and Installing the Heat Sink Cooling Fan bottom release tab connector for processor fan (CPU_CAGE) Replacing the Cooling Fans CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
  • Page 87 If you are replacing the hard drive cooling fan: 1 Align the bottom connectors on the replacement fan with the mounting holes in the system chassis. 2 Squeeze the top two release tabs and maneuver the assembly forward so that it locks into place. If you are replacing the processor cooling fan: 1 Align the bottom connectors on the replacement fan with the mounting holes in the system chassis.

  • Page 88: System Battery

    Figure 3-25. Cabling the Heat Sink Cooling Fan heat sink fan shroud heat sink fan 5 Replace the heat sink and shroud assembly (see "Removing the Processor" on page 79). 6 Reconnect the fan power cable to the system board. 7 Close the system.

  • Page 89: Removing The System Battery

    You can operate your system without a battery; however, without a battery, the configuration information is erased if the system is turned off or unplugged from the electrical outlet. In this case, you must enter the System Setup program and reset the configuration options. CAUTION: A new battery can explode if it is incorrectly installed.

  • Page 90: Installing The System Battery

    Figure 3-26. Removing and Installing the System Battery battery socket Installing the System Battery 1 Install the new battery with the "+" facing up, and press down until it snaps into place. See Figure 3-26. 2 Close the system. See "Closing the System" on page 47. 3 Reconnect the system to the electrical outlet and turn on the system and attached peripherals.

  • Page 91: Power Supply

    10 Properly dispose of the old battery. For more information, see your Product Information Guide. Power Supply Removing the Power Supply CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
  • Page 92 7 Using a #2 Phillips screwdriver, remove the four Phillips screws that secure the power supply to the back panel. 8 Press the power-supply release tab down and slide the power supply toward the front of the system, then lift it out of the system chassis. See Figure 3-27.

  • Page 93: Installing The Power Supply

    Installing the Power Supply 1 Attach the cable clip to the new power supply. 2 Align the power supply mounting holes with the mounting holes on the back panel. 3 Slide the power supply toward the back panel until it snaps into place over the power-supply release tab.

  • Page 94: Installing The Chassis Intrusion Switch

    4 Slide the chassis intrusion switch out of the securing bracket notch. See Figure 3-28. 5 Remove the switch and its attached cable from the system. Figure 3-28. Removing and Installing the Chassis Intrusion Switch chassis intrusion switch INTRUSION connector Installing the Chassis Intrusion Switch 1 Align the chassis intrusion switch with the securing bracket notch.

  • Page 95: Bezel (Service Only Parts Procedure)

    4 Close the system. See "Closing the System" on page 47. 5 Reconnect the system to the electrical outlet, and turn on the system. Bezel (Service Only Parts Procedure) Removing the Bezel CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 96: Replacing The Bezel

    Figure 3-29. Removing the Bezel alignment slot bezel Replacing the Bezel 1 Align the bezel with the chassis frame and slide it into position. 2 Secure the alignment tabs into their alignment slots. 3 Attach the two bezel release screws to secure the bezel to the system chassis.

  • Page 97: I/O Panel Assembly (Service Only Parts Procedure)

    I/O Panel Assembly (Service Only Parts Procedure) CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 98: Replacing The I/O Panel Assembly

    Figure 3-30. Removing and Installing the I/O Panel Assembly screw on the I/O panel alignment stop on chassis holding tab on the chassis Replacing the I/O Panel Assembly CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
  • Page 99 2 Secure the I/O panel assembly by replacing the screw. See Figure 3-30. 3 Secure the I/O panel ribbon cable through the clips beneath the 3.5 optional diskette drive and on the side of the power supply shroud, and connect the I/O panel ribbon cable to the new I/O panel connector. See Figure 3-31.

  • Page 100: System Board (Service Only Parts Procedure)

    5 Replace the heat sink and shroud assembly. See "Replacing the Processor" on page 82. NOTE: To prevent damaging the processor, clean the heat sink to remove any thermal grease and then apply fresh thermal grease to the processor before installing the heat sink.

  • Page 101: Installing The System Board

    4 Remove all expansion cards and any attached cables. See "Removing an Expansion Card" on page 70. 5 Remove all memory modules. See "Memory" on page 75. NOTE: Record the memory-module socket locations to ensure proper reinstallation of the memory modules. CAUTION: The processor and heat sink can become extremely hot.
  • Page 102 5 Install the memory modules in the same sockets from which they were removed. See "Installing a Memory Module" on page 77. 6 Install the expansion cards and connect any cables. See "Installing an Expansion Card" on page 72. 7 Depending on your configuration, connect the following cables that you removed in "Removing the System Board"...

  • Page 103: Troubleshooting Your System

    Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation.

  • Page 104: Checking The Equipment

    Table 4-1. Start-Up Routine Indications (continued) Look/listen for: The hard-drive activity indicator. An unfamiliar constant scraping or grinding sound when you access a drive. Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External Connections"...

  • Page 105: Troubleshooting The Keyboard

    1 minute, then connect the monitor to the other video connector and turn the system on again. 3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 127. If the tests run successfully, the problem is not related to video hardware.

  • Page 106: Troubleshooting Serial I/O Problems

    Action 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 127. If the test fails, continue to the next step. 2 Examine the mouse and its cable for signs of damage. If the mouse is not damaged, go to step 4.

  • Page 107: Troubleshooting A Serial I/O Device

    Troubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly. Action 1 Turn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cable, and turn on the system and the serial device.

  • Page 108: Troubleshooting A Nic

    Problem • NIC cannot communicate with network. Action 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 127. 2 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 16. •...

  • Page 109: Troubleshooting A Wet System

    3 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 4 Enter the System Setup program and confirm that the NICs are enabled. See "Using the System Setup Program" on page 31. 5 Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed.

  • Page 110: Troubleshooting A Damaged System

    7 If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed. See "Installing an Expansion Card" on page 72. 8 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 127. If the tests fail, see "Getting Help" on page 137.

  • Page 111: Troubleshooting The System Battery

    Troubleshooting the System Battery Problem • System message indicates a problem with the battery. • System Setup program loses system configuration information. • System date and time do not remain current. NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information.

  • Page 112: Troubleshooting Power Supply

    Troubleshooting Power Supply Problem • Power-supply fault indicator is blinking amber. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 113: Troubleshooting System Cooling Problems

    Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 127. 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 114: Troubleshooting System Memory

    1 If the system is operational, run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 127. If diagnostics indicates a fault, follow the corrective actions provided by the diagnostic program. If the problem is not resolved or if the system is not operational, continue to the next step.
  • Page 115 2 Turn off the system and attached peripherals, unplug the system from the power source and press the power button, and then reconnect the system to power. 3 Turn on the system and attached peripherals and, as the system boots, note the messages on the screen.

  • Page 116: Troubleshooting A Diskette Drive

    See "Using the System Setup Program" on page 31. 2 Remove the bezel. See "Removing the Bezel" on page 95. 3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 127. 4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  • Page 117 5 Open the system. See "Opening the System" on page 47. 6 Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system board. 7 Ensure that a power cable is properly connected to the drive. 8 Close the system.

  • Page 118: Troubleshooting An Optical Drive

    3 Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the System Setup Program" on page 31. 4 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 127. 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 119: Troubleshooting An External Scsi Tape Drive

    See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination. 6 Run the appropriate online diagnostics tests. See "Using Dell PowerEdge Diagnostics" on page 127. 7 Open or remove the bezel. See "Removing the Bezel" on page 95.

  • Page 120: Troubleshooting A Hard Drive

    This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive. 1 Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 127. Depending on the results of the diagnostics test, proceed as needed through the following steps.
  • Page 121 2 If you are experiencing problems with multiple hard drives, skip to step 6. For a problem with a single hard drive, continue to the next step. 3 If your system has a SAS RAID controller, perform the following steps. Restart the system and press <Ctrl><R>...

  • Page 122: Troubleshooting A Sas Or Sas Raid Controller

    1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 127. 2 Enter the System Setup program and ensure that the SAS or SAS RAID controller is enabled.

  • Page 123: Troubleshooting Expansion Cards

    1 Run the appropriate online diagnostic test for the expansion card which is exhibiting issues. See "Using Dell PowerEdge Diagnostics" on page 127. Follow any recommended actions provided by the diagnostics. If the problem persists, go to the next step.
  • Page 124 4 Open the system. See "Opening the System" on page 47. 5 Ensure that each expansion card is firmly seated in its connector. See "Installing an Expansion Card" on page 72. 6 Close the system. See "Closing the System" on page 47. 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

  • Page 125: Troubleshooting The Microprocessor

    1 If possible, run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 127. 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  • Page 126 12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 127. If the problem persists, the system board is faulty. See "Getting Help" on page 137.

  • Page 127: Running The System Diagnostics

    The files required to run PowerEdge Diagnostics for systems running ® supported Microsoft Windows at support.dell.com and on the CDs that came with your system. For information about using diagnostics, see the Dell PowerEdge Diagnostics User's Guide. System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices.

  • Page 128: When To Use The System Diagnostics

    • View status messages that inform you if tests are completed successfully. • View error messages that inform you of problems encountered during testing. When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated.

  • Page 129: Using The Custom Test Options

    Table 5-1. System Diagnostics Testing Options Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Use this option to quickly identify the source of your problem. Extended Test Performs a more thorough check of the system.

  • Page 130: Viewing Information And Results

    • Test Iterations — Selects the number of times the test is run. • Log output file pathname — When checked, enables you to specify where the test log file is saved. Viewing Information and Results The tabs in the Customize window provide information about the test and the test results.

  • Page 131: Jumpers And Connectors

    Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. System Board Jumpers CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
  • Page 132 Figure 6-1. System Board Jumpers Table 6-1. System Board Jumper Settings Jumper Setting PWRD_EN NVRAM_CLR Jumpers and Connectors Description (default) The password feature is enabled. The password feature is disabled. (default) The configuration settings in NVRAM are retained at system boot. The configuration settings in NVRAM are cleared at next system boot.

  • Page 133: System Board Connectors

    System Board Connectors CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. See Figure 6-2 and Table 6-2 for the location and description of the system board connectors.
  • Page 134 Table 6-2. System Board Connectors Item Connector CONTROL-PANEL USBBACK1 NIC1 BATTERY PCIE_X8_1 PCIE_X8_2 PCIE_X1 FLOPPY1 USB7 - Internal USB FAN2 FAN1 AUXLED1 POWER12V1 SATA_A SATA_B SATA_C SATA_D Jumpers and Connectors Description front panel USB connector NIC connector POWER CONNECTOR drive video connector Serial connector battery socket...

  • Page 135: Disabling A Forgotten Password

    Disabling a Forgotten Password The password jumper on the system board enables the system password features or disables them and clears any password(s) currently in use. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
  • Page 136 Jumpers and Connectors...

  • Page 137: Getting Help

    5 If the preceding steps have not resolved the problem, see "Contacting Dell" on page 142. NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries.

  • Page 138: Online Services

    Online Services You can learn about Dell products and services on the following websites: www.dell.com www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only) You can access Dell Support through the following websites and e-mail addresses: •...

  • Page 139: Automated Order-Status Service

    Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order.

  • Page 140: Returning Items For Warranty Repair Or Credit

    Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 141). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be...
  • Page 141 Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No...

  • Page 142: Contacting Dell

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
  • Page 143 Online Support Technical Support Customer Service and Sales Online Support Technical Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/ag la-techsupport@dell.com 1-800-805-5924 toll-free: 0800-105 34 160 910 29 693 115 www.dell.com/ar la-techsupport@dell.com la_enterprise@dell.com toll-free: 0-800-666-0789 toll-free: 0-800-222-0154...
  • Page 144 24-Hour Automated Order Status Service NOTE: The phone numbers in this section should be called from within Austria only. Online Support tech_support_central_europe@dell.com Technical Support for XPS computers only Large Business Support Technical Support at Home Home/Small Business Sales Home/Small Business Fax...
  • Page 145 Web and E-mail Address 08 20 24 05 30 14 08 20 24 05 30 17 08 20 24 05 30 16 08 20 24 05 30 17 08 20 24 05 30 00 www.dell.com/bs la-techsupport@dell.com toll-free: 1-866-874-3038 toll-free: 1-866-296-9683 www.dell.com/bb la-techsupport@dell.com...
  • Page 146 Technical Support Technical Support Fax Customer Service Fax Sales Online Support Technical Support, Customer Service, Sales Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/bz la-techsupport@dell.com 811-866-686-9880 or (512) 723-0010 www.dell.com/bm la-techsupport@dell.com 1-877-890-0754 1-877-890-0751 www.dell.com/bo la-techsupport@dell.com toll-free: 800-10-0238 or EEUU (512) 723-0010 www.dell.com/br...
  • Page 147 Country (City) International Access Code Country Code City Code Brunei Country Code: 673 Service Type Technical Support (Penang, Malaysia) Customer Service (Penang, Malaysia) 24-Hour Automated Order Status Service Transaction Sales (Penang, Malaysia) Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address 604 633 4966 604 633 3101 or toll-free: 801 1012...
  • Page 148 Sales Small Business Medium/Large Business, Government Spare Parts and Extended Service Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.ca/ostatus support.ca.dell.com toll-free: 1-800-247-9362 toll-free: 1-800-847-4096 toll-free: 1-800-906-3355 toll-free: 1-800-387-5757 toll-free: 1-866-398-8977 toll-free: 1-800-847-4096 toll-free: 1-800-387-5757 1-877-335-5767 toll-free: 1-800-999-3355...
  • Page 149 Support Online Support Technical Support E-mail Customer Service E-mail Technical Support Fax Technical Support – XPS computers only Technical Support – Dell™ Dimension™ and Dell Inspiron™ Technical Support – Dell OptiPlex™, Dell Latitude™, and Dell Precision™ Technical Support – Dell PowerEdge™...
  • Page 150 Country (City) International Access Code Country Code City Code Getting Help Service Type Technical Support – Projectors, PDAs, Switches, Routers, etc. Technical Support – Printers Customer Service Customer Service Fax Home and Small Business Preferred Accounts Division Large Corporate Accounts Large Corporate Accounts Key Accounts Large Corporate Accounts...
  • Page 151 Customer Service and Sales Online Support Technical Support Customer Service Technical Fax Switchboard Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/co la-techsupport@dell.com 01-800-915-5704 01-800-915-4755 toll free: 01-800-915-6158 toll free: 01-800-915-5676 www.dell.com/cr la-techsupport@dell.com 0800-012-0232 0800-012-0231 support.euro.dell.com czech_dell@dell.com...
  • Page 152 Customer Service, Sales Online Support Technical Support Customer Service and Sales Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.com 7010 0074 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 www.dell.com/dm la-techsupport@dell.com...
  • Page 153 Sales under 500 employees Sales over 500 employees Online Support Technical Support for XPS computers only Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/ec la-techsupport@dell.com toll-free: 999-119-877-655- 3355 or EEUU (512) 723-0020 toll-free: 1-800-999-119-877- 655-3355 www.dell.com/sv la-techsupport@dell.com...
  • Page 154 France) Sales Fax (calls from outside of France) Corporate Technical Support Customer Service Switchboard Sales Online Support tech_support_central_europe@dell.com Technical Support for XPS computers only Technical Support Technical Support at Home Home/Small Business Customer Service Global Segment Customer Service...
  • Page 155 Online Support Technical Support, Customer Service, Sales Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address 069 9792-7320 069 9792-7320 069 9792-7320 069 9792-7000 support.euro.dell.com 00800-44 14 95 18 2108129811 2108129810 2108129811 2108129800 2108129812 www.dell.com/gd la-techsupport@dell.com toll-free: 1-866-540-3355 www.dell.com/gt la-techsupport@dell.com...
  • Page 156 Online Support Technical Support – XPS computers only Technical Support – Dimension and Inspiron Technical Support – OptiPlex, Latitude, and Dell Precision Technical Support – Servers and Storage Technical Support – Projectors, PDAs, Switches, Routers, etc. Customer Service Large Corporate Accounts...
  • Page 157 Country (City) International Access Code Country Code City Code Service Type Portable Support E-mail india_support_notebook@dell.com Phone Numbers or your city STD code + 60003355 Server Support E-mail Phone Numbers or your city STD code + 60003355 Gold Support Only E-mail...
  • Page 158 U.K. Sales (dial within U.K. only) Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address 1600 33 8044 1600 33 8046 support.euro.dell.com dell_direct_support@dell.com 1850 200 722 1850 543 543 1850 543 543 1850 200 889 1850 333 200 1850 664 656...
  • Page 159 Technical Support – Dimension and Inspiron Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.com 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55...
  • Page 160 Technical Support outside of Japan – Dimension, and Inspiron Technical Support – Dell Precision, OptiPlex, and Latitude Technical Support outside of Japan – Dell Precision, OptiPlex, and Latitude Technical Support – Dell PowerApp, Dell PowerEdge, Dell PowerConnect™, and Dell PowerVault Technical Support outside of Japan –...
  • Page 161 Dimension, PDA, Electronics, and Accessories Sales Switchboard Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address 044-556-3433 044-556-5963 044-556-3469 044-556-1657 044-556-2203 044-556-4649 044-556-4300 support.ap.dell.com toll-free: 080-999-0283 toll-free: 080-200-3800 toll-free: 080-999-0270 toll-free: 080-200-3801 toll-free: 080-200-3600 2194-6202 2194-6000 Getting Help...
  • Page 162 Online Support Support Home/Small Business Sales Corporate Sales Customer Service Online Support Technical Support – XPS computers only Technical Support – Dell Precision, OptiPlex, and Latitude Technical Support – Dimension, Inspiron, and Electronics and Accessories Area Codes, Local Numbers, and...
  • Page 163 Toll-Free Numbers Web and E-mail Address toll-free: 1800 881 386 toll-free: 1800 881 306 (option 4) 1 800 88 4432 toll-free: 1 800 888 202 toll-free: 1 800 888 213 www.dell.com/mx la-techsupport@dell.com 001-866-563-4425 50-81-8800 or 001-800-725-3355 001-877-384-8979 or 001-877-269-3383 001-866-390-4629...
  • Page 164 Home/Small Business Sales Relational Sales Fax Switchboard Switchboard Fax Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/an la-techsupport@dell.com toll free: 001-866-379-1022 support.euro.dell.com 020 674 45 94 020 674 45 00 020 674 47 66 020 674 42 00...
  • Page 165 Business, Education, and Government Online Support Technical Support Customer Service and Sales Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.ap.dell.com support.ap.dell.com/contactus toll-free: 0800-441-567 toll-free: 0800-446-255 toll-free: 0800-444-617 toll-free: 0800-443-563 toll-free: 0800-335-540 toll-free: 0800-289-3355 (option 3) toll-free: 0800-941-128...
  • Page 166 Technical Support Customer Service, Sales Online Support Technical Support, Customer Service, Sales Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.com 815 35 043 671 16882 671 17575 23162298 671 16800 671 16865 www.dell.com/pa la-techsupport@dell.com toll free: 001-800-507-1385 (C&W)
  • Page 167 Peripherals and Warranty Sales Ink and Toner Sales Customer Service and Sales Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/pe la-techsupport@dell.com 0800-50-869 0800-50-669 support.euro.dell.com pl_support_tech@dell.com 57 95 700 57 95 999 57 95 999 57 95 806...
  • Page 168 Singapore or Malaysia only. Online Support Technical Support XPS computers only Dimension, Inspiron, and Electronics and Accessories OptiPlex, Latitude, and Dell Precision PowerApp, PowerEdge, PowerConnect, and PowerVault Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/kn...
  • Page 169 Web and E-mail Address toll-free: 1 800 394 7430 (option 4) toll-free: 1 800 394 7476 toll-free: 1 800 394 7412 toll-free: 1 800 394 7419 support.euro.dell.com czech_dell@dell.com 02 5750 8303 02 5750 8308 02 5750 8301 420 22537 2707...
  • Page 170 Program (EPP) Support Technical Support Fax Sales Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.com 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 115 236...
  • Page 171 City Code Switzerland (Geneva) International Access Code: 00 Country Code: 41 City Code: 22 Service Type Online Support Tech_support_central_Europe@dell.com Technical Support for XPS computers only Technical Support – Home and Small Business Technical Support at Home Technical Support – Corporate Customer Service –...
  • Page 172 Getting Help...

  • Page 173: Glossary

    Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature —...
  • Page 174 boot routine — A program that clears all memory, initializes devices, and loads the operating system when you start your system. Unless the operating system fails to respond, you can reboot (also called warm boot) your system by pressing <Ctrl><Alt><Del>. Otherwise, you must restart the system by pressing the reset button or by turning the system off and then back on.
  • Page 175 DNS — Domain Name System. A method of translating Internet domain names, such as www.dell.com, into IP addresses, such as 143.166.83.200. DRAM — Dynamic random-access memory. A system’s RAM is usually made up entirely of DRAM chips.
  • Page 176 expansion bus — Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals, such as NICs. expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an expansion-card connector on the system board. An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral.
  • Page 177 headless system — A system or device that functions without having a keyboard, mouse, or monitor attached. Normally, headless systems are managed over a network using an Internet browser. host adapter — A host adapter implements communication between the system’s bus and the controller for a peripheral device.
  • Page 178 kHz — Kilohertz. KMM — Keyboard/monitor/mouse. KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used. LAN — Local area network. A LAN is usually confined to the same building or a few nearby buildings, with all equipment linked by wiring dedicated specifically to the LAN.
  • Page 179 memory — An area in your system that stores basic system data. A system can contain several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs). MHz — Megahertz. mirroring — A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data.
  • Page 180 pixel — A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as the number of pixels across by the number of pixels up and down. POST —...
  • Page 181 — An I/O port used most often to connect a modem to your system. You can usually identify a serial port on your system by its 9-pin connector. service tag — A bar code label on the system used to identify it when you call Dell for technical support.
  • Page 182 system diskette — See bootable diskette. system memory — See RAM. System Setup program — A BIOS-based program that allows you to configure your system’s hardware and customize the system’s operation by setting features such as password protection. Because the System Setup program is stored in NVRAM, any settings remain in effect until you change them again.
  • Page 183 For NAS systems, the Windows Powered operating system is dedicated to file service for network clients. Windows Server 2003 — A set of Microsoft software technologies that enable software integration through the use of XML Web services. XML Web services are small reusable applications written in XML that allow data to be communicated between otherwise unconnected sources.
  • Page 184 Glossary...
  • Page 185 104 closing the system, 47 connecting external devices, 16 connectors, 133 back-panel, 15 front-panel, 13 NICs, 15 serial port, 15 USB, 13, 15 video, 15 contacting Dell, 142 cooling fans installing, 86 removing, 84 replacing, 86 troubleshooting, 113 Index...
  • Page 186 110 Dell contacting, 142 diagnostics advanced testing options, 129 testing options, 128 when to use, 128 DIMM sockets, 75 diskette drive installing, 54 removing, 52 replacing, 54 troubleshooting, 116 DVD drive. See CD/DVD drive. error messages, 31...
  • Page 187 installing (continued) cooling fans, 86 diskette drive, 54 expansion cards, 72 hard drive, 66 I/O panel, 98 memory, 77 power supply, 93 processor, 82 system battery, 88 system board, 101 tape drive, 60 jumpers, 131 keyboard troubleshooting, 105 memory 4-GB configurations, 76 branches, 75 channels, 75 installing, 77...
  • Page 188 POST accessing system features, 12 power supply installing, 93 removing, 91 replacing, 93 troubleshooting, 112 processor installing, 82 removing, 79 replacing, 82 troubleshooting, 125 recommended tools, 45 removing 3.5-inch drive, 52 bezel, 95 CD/DVD drive, 57 chassis intrusion switch, 93 cooling fans, 84 diskette drive, 52 expansion cards, 70...
  • Page 189 Dell, 142 system closing, 47 opening, 47 system battery removing, 89 system board connectors, 133 installing, 101 jumpers, 131 removing, 100 replacing, 101 system cooling troubleshooting, 113 system features accessing, 12 system messages, 20 system password assigning, 40...
  • Page 190 USB device connectors (back panel), 15 connectors (front panel), 13 troubleshooting, 107 video connector, 15 troubleshooting, 104 Index warning messages, 29 warranty, 11 wet system troubleshooting, 109...

Table of Contents