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HP StorageWorks MSA1000 Manual
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HP StorageWorks MSA1000 Manual

HP StorageWorks MSA1000 Manual

Modular san array 1000
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maintenance
and service
guide
hp StorageWorks
modular SAN array 1000
Second Edition (November 2002)
Part Number: 257547-002
This guide provides procedures and diagnostics for maintenance and troubleshooting issues.

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Summary of Contents for HP StorageWorks MSA1000

  • Page 1 StorageWorks modular SAN array 1000 Second Edition (November 2002) Part Number: 257547-002 This guide provides procedures and diagnostics for maintenance and troubleshooting issues.
  • Page 2 Hewlett-Packard. The information contained in this document is subject to change without notice. HP, the HP logo, Compaq, OpenView, ProLiant, and StorageWorks are trademarks of Hewlett-Packard Company in the U.S. and/or other countries.

  • Page 3: Table Of Contents

    HP Authorized Reseller ........
  • Page 4 Contents MSA1000 Hard Drive Blank ..........18 MSA1000 Hot-Plug Hard Drive .
  • Page 5 Contents Diagnostics Diagnostic Tools Utility Overview..........64 For More Diagnostic Information.
  • Page 6 Contents Interpreting Component Indicators..........112 Hard Drive Indicators.
  • Page 7 Contents Figures MSA1000 mechanical parts and system components exploded view... . . 2 Removing an MSA1000 hard drive blank....... . . 18 Removing an MSA1000 hot-plug hard drive .
  • Page 8 Contents Controller display ........... 68 Front view .
  • Page 9 Contents Tables Document Conventions ..........xiv MSA1000 Mechanical Parts and System Components Spare Parts List.

  • Page 10: About This Guide

    Improper repairs can create conditions that are hazardous. WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of...
  • Page 11 About this Guide WARNING: To reduce the risk of electric shock or damage to the equipment: Disconnect power from the system by unplugging all power cords from the ■ power supplies. Do not disable the power cord grounding plug. The grounding plug is an ■...

  • Page 12: Overview

    About this Guide Overview This section covers the following topics: ■ Intended Audience ■ Prerequisites Intended Audience This book is intended for use by system administrators and technicians who are experienced with the following: ■ SAN management ■ Network administration ■...

  • Page 13: Conventions

    Variables <monospace, italic font> Website addresses Underlined, sans serif font text: http://www.hp.com Text Symbols The following symbols may be found in the text of this guide. They have the following meanings. WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life.

  • Page 14: Equipment Symbols

    About this Guide Caution: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or data. Note: Text set off in this manner presents commentary, sidelights, or interesting points of information. Equipment Symbols The following equipment symbols may be found on hardware for which this guide pertains.

  • Page 15: Rack Stability

    About this Guide Power supplies or systems marked with these symbols indicate the presence of multiple sources of power. WARNING: To reduce the risk of injury from electrical shock, remove all power cords to completely disconnect power from the power supplies and systems. Any product or assembly marked with these symbols indicates that the component exceeds the recommended weight for one individual to handle safely.

  • Page 16: Getting Help

    ■ Detailed, specific questions HP Website The HP website has the latest information on this product, as well as the latest drivers. Access storage at: http://hp.com. From this website, select the appropriate product or solution. Modular SAN Array 1000 Maintenance and Service Guide...

  • Page 17: Hp Authorized Reseller

    For the name of your nearest HP Authorized Reseller: ■ In the United States, call 1-800-345-1518 ■ In Canada, call 1-800-263-5868 ■ Elsewhere, see the HP website for locations and telephone numbers: http://www.hp.com. xviii Modular SAN Array 1000 Maintenance and Service Guide...

  • Page 18: Illustrated Parts Catalog

    Illustrated Parts Catalog 1\* 1 This chapter provides the illustrated parts breakdown and a spare parts list for the HP StorageWorks Modular SAN Array 1000 (MSA1000). See Table 2 information on referenced parts. Modular SAN Array 1000 Maintenance and Service Guide...

  • Page 19: Msa1000 Mechanical Parts And System Components Exploded View

    Illustrated Parts Catalog MSA1000 Mechanical Parts and System Components Exploded View Figure 1: MSA1000 mechanical parts and system components exploded view Note: The MSA1000 supports fourteen 1-inch hot-pluggable hard drives and can support up to 42 drives with the addition of two optional storage expansion enclosures. Modular SAN Array 1000 Maintenance and Service Guide...

  • Page 20: Msa1000 Mechanical Parts And System Components Spare Parts List

    Illustrated Parts Catalog Table 2: MSA1000 Mechanical Parts and System Components Spare Parts List Item Description Spare Part Number Chassis Chassis, 4 U, with Backplane 229198-001 Controller Blank 229208-001 System Components Power/Cooling Assembly, 499w 212398-001 Shelf Blower 123482-001 AC power cord (2) 187335-001 Power cords: SPT-2 IEC-C13 IEC-C14...

  • Page 21: Removal And Replacement Procedures

    2\* 2 This chapter provides subassembly/module-level removal and replacement procedures for the HP StorageWorks Modular SAN Array 1000 (MSA1000). After completing all necessary removal and replacement procedures, run the Diagnostics software described in Chapter 3, “Diagnostics,” to verify that all components operate properly.

  • Page 22: Electrostatic Discharge Information

    Removal and Replacement Procedures Electrostatic Discharge Information A discharge of static electricity can damage static-sensitive devices or micro-circuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage, observe the following precautions: ■ Transport products in static-safe containers such as conductive tubes, bags, or boxes.

  • Page 23: Equipment Symbols

    Removal and Replacement Procedures Equipment Symbols These symbols may be located on equipment in areas where hazardous conditions may exist. Any enclosed surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards. Enclosed area contains no operator serviceable parts.

  • Page 24: Preparation Procedures

    Removal and Replacement Procedures Any product or assembly marked with these symbols indicates that the component exceeds the recommended weight for one individual to handle safely. WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manually handling material.

  • Page 25: Non-Hot-Pluggable Parts

    Removal and Replacement Procedures Note: It is not necessary to power down the device to replace hot-plug devices such as SCSI hard drives, blower assemblies/power supplies, Fibre Channel I/O modules, and MSA1000 controllers. Non-Hot-Pluggable Parts If the part is non-hot-pluggable, the MSA1000 must be powered down. Non-hot-pluggable parts include the cache modules, SCSI I/O Module with an Integrated Environmental Monitoring Unit (I/O EMU), 4 U chassis with backplane, drive cages, and power switch.
  • Page 26 Removal and Replacement Procedures 3. Disconnect all other power cords from the AC outlets, and then from the device. WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system. 4.

  • Page 27: Rack Warnings

    Removal and Replacement Procedures Rack Warnings WARNING: To reduce the risk of personal injury or damage to the equipment: Observe local occupational safety requirements and guidelines for heavy ■ equipment handling. Obtain adequate assistance to lift and stabilize the product during ■...

  • Page 28: Device Warnings And Precautions

    Removal and Replacement Procedures WARNING: Because the rack allows stacking of computer components on a vertical rather than horizontal plane, ensure that precautions have been taken to provide for rack stability and safety. It is important to follow these precautions providing for rack stability and safety, and to protect both personnel and property.
  • Page 29 Removal and Replacement Procedures WARNING: To reduce the risk of electric shock or damage to the equipment: Allow the product to cool before removing covers and touching internal ■ components. Do not disable the power cord grounding plug. The grounding plug is an ■...

  • Page 30: Weight Warning

    Removal and Replacement Procedures Caution: Protect the device from power fluctuations and temporary interruptions with a regulating Uninterruptible Power Supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes, and keeps the system in operation during a power failure. Weight Warning WARNING: The MSA1000 weighs 50 pounds (22.7 kilograms) when...

  • Page 31: Connecting The Power

    Removal and Replacement Procedures Connecting the Power Your power cord should be approved for use in your country. The power cord must be rated for the product and for the voltage and current marked on the product's electrical ratings label. The voltage and current rating of the cord should be greater than the voltage and current rating marked on the product.

  • Page 32: Applying Power

    Removal and Replacement Procedures Applying Power Before applying power to the MSA1000, all components of the storage system must be installed and connected to the supported interconnect options Hard drives should be installed in the MSA1000 so that they can be identified and configured at power up.

  • Page 33: Scsi Id Assignments

    Removal and Replacement Procedures Table 3: SCSI ID Assignments Drive Bay SCSI ID SCSI Bus Port Caution: Controlling airflow within the MSA1000 requires a hard drive or a drive blank in each drive bay. To avoid overheating, never remove more than one drive or drive blank from an operating enclosure at the same time.

  • Page 34: Msa1000 Hard Drive Blank

    Removal and Replacement Procedures MSA1000 Hard Drive Blank To remove an MSA1000 hard drive blank: Caution: A hard drive blank must be installed in an unused drive slot. Failure to install a hard drive blank could result in thermal failures. 1.

  • Page 35: Msa1000 Hot-Plug Hard Drive

    Removal and Replacement Procedures MSA1000 Hot-Plug Hard Drive Caution: If you must replace a hot-pluggable drive, it is important that you follow the guidelines in this section. Failure to do so could result in data loss and could void your warranty. RAID 0 is not a fault-tolerant configuration.

  • Page 36: Removing An Msa1000 Hot-Plug Hard Drive

    Removal and Replacement Procedures Caution: Removing more than one disk drive at a time can cause the enclosure to overheat. Never remove more than one disk drive at a time. Install a disk drive or disk drive blank as soon as possible. To remove an MSA1000 hot-plug hard drive: 1.

  • Page 37: Pressing The Ejector And Pulling The Lever

    Removal and Replacement Procedures 5. To install a new hard drive, press the hard drive ejector and pull the lever to a full open position. Figure 4: Pressing the ejector and pulling the lever Modular SAN Array 1000 Maintenance and Service Guide...

  • Page 38: Inserting The New Drive

    Removal and Replacement Procedures 6. Insert the new drive into the same bay as the drive just removed, sliding it in as far as it will go. Make sure the ejector lever is in the full open position to ensure a correct latch. Figure 5: Inserting the new drive 7.

  • Page 39: Msa1000 Controller

    Removal and Replacement Procedures MSA1000 Controller The following steps detail how to replace a failed MSA1000 Controller. Before replacing your controller, follow these guidelines: If your system is Note: equipped with a single controller, and this controller fails, it is recommended that the old cache module be migrated to a new controller.

  • Page 40: Replacing The Msa1000 Controller Cache

    Removal and Replacement Procedures Figure 7: Installing the replacement controller Replacing the MSA1000 Controller Cache Caution: It is important to follow these instructions when replacing components in the MSA1000. If the procedure is done improperly, it is possible to lose data or damage equipment. Note: If your system is equipped with a single controller, and you must replace the controller cache, you must power down the system first.

  • Page 41: Removing The Controller

    Removal and Replacement Procedures 1. Press the controller’s thumb latch and pull the latch handle towards you. 2. Remove the MSA1000 Controller by pulling it straight out of the chassis. Figure 8: Removing the controller 3. Unlatch the clips holding the MSA1000 Controller cover and raise the cover. 4.

  • Page 42: Replacing The Cache Module

    Removal and Replacement Procedures 5. Carefully pull the cache away from the controller board. Figure 9: Replacing the cache module Modular SAN Array 1000 Maintenance and Service Guide...

  • Page 43: Installing The Cache Module

    Removal and Replacement Procedures 6. Slide in the new MSA1000 Controller cache into the controller. Be sure the side latches are fully engaged. Figure 10: Installing the cache module 7. Close the MSA1000 Controller cover and make sure the clips are latched. 8.

  • Page 44: Controller Cache Battery Pack Replacement

    Replace only with the HP spare designated for this product. ■ Array Accelerator battery disposal should comply with local regulations. Alternatively, return them by established parts return methods to HP for disposal. Caution: It is important to follow these instructions when replacing components in the MSA1000.

  • Page 45: Bottom Clip On Battery Pack

    Removal and Replacement Procedures To remove the old NiMH battery pack: 1. Push down on the bottom clip of the battery pack, attached near the lower corner of the Array Accelerator. Figure 11: Bottom clip on battery pack Modular SAN Array 1000 Maintenance and Service Guide...

  • Page 46: Angling The Battery Pack

    Removal and Replacement Procedures 2. Swing the battery pack away from the Array Accelerator to about a 30-degree angle. Figure 12: Angling the battery pack Modular SAN Array 1000 Maintenance and Service Guide...

  • Page 47: Removing The Battery Pack

    Removal and Replacement Procedures 3. Lift the pack upward to unhook the top of the battery pack. Figure 13: Removing the battery pack Note: Repeat the replacement procedure for any batteries that were installed at the same time as the batteries that were removed. Modular SAN Array 1000 Maintenance and Service Guide...

  • Page 48: Installing The Battery Pack

    Removal and Replacement Procedures To install a new NiMH battery pack: 1. Wait about 15 seconds after removing the old battery packs to allow the battery charge monitor to reset. 2. Hook the top of the battery pack to the top of the Array Accelerator with the pack held at a 30-degree angle to the plane of the Array Accelerator board.

  • Page 49: Securing The Battery Pack

    Removal and Replacement Procedures 4. Make sure that the top hook and bottom clip on the battery pack are securely attached to the Array Accelerator. Installation of the new battery pack is complete. Repeat for the other battery pack. Figure 15: Securing the battery pack Modular SAN Array 1000 Maintenance and Service Guide...

  • Page 50: Msa1000 Hot-Plug Power Supply/Blower

    Removal and Replacement Procedures MSA1000 Hot-Plug Power Supply/Blower Replacing a Variable Speed Blower WARNING: The blower blades rotate at a high speed and do not stop immediately when power is removed from the MSA1000. Avoid touching the rotating blades when removing the blower. Caution: Removing a power supply significantly changes the airflow within the MSA1000.

  • Page 51: Removing The Blower

    Removal and Replacement Procedures 2. To remove the blower from the power supply, push in the two port-colored blower tabs while pulling the blower element. Figure 16: Removing the blower Caution: Pressing the center section of the blower can damage the blades. To prevent this, press only the outer edge of the blower.

  • Page 52: Installing The Replacement Blower

    Removal and Replacement Procedures 3. Align the new blower’s guidepost with the power supply connector. Slide the replacement blower into the blower base until the tabs snap into place. Figure 17: Installing the replacement blower 4. Make sure the following operational blower indications occur: a.

  • Page 53: Replacing A Power Supply

    Removal and Replacement Procedures Replacing a Power Supply Caution: Removing a power supply significantly changes the airflow within the enclosure. The system could shut down because of overheating unless the five minute power supply is replaced within Caution: The blower shell must be handled carefully to avoid breaking it. Do not press on the center section of the blower shell (circular panel ■...

  • Page 54: Removing The Power Supply

    Removal and Replacement Procedures 2. Disconnect the AC power cord from the defective supply. While lifting up the power supply port-colored module latch, grasp the blower element and pull the defective power supply out of the enclosure. Caution: Move the cord lock to the right when removing the power supply to avoid dislodging the second blower and causing your system to become overheated.

  • Page 55: Installing The Replacement Power Supply

    Removal and Replacement Procedures 3. Install the replacement supply by lifting up on the power supply module latch and pushing in the blower base until the assembly is fully seated in the enclosure. Restore the cord lock to its original position to the left after installing the power Note: supply.

  • Page 56: Msa1000 Scsi I/O Module With An Integrated Environmental Monitoring Unit

    Removal and Replacement Procedures MSA1000 SCSI I/O Module with an Integrated Environmental Monitoring Unit (I/O Module) Caution: Removing an Environmental Monitoring Unit (I/O EMU) significantly changes the airflow within the enclosure. To avoid possible overheating, always replace the I/O EMU as soon as possible. To remove the I/O EMU: 1.

  • Page 57: Msa1000 Fibre Channel I/O Module

    Removal and Replacement Procedures To replace an MSA1000 I/O EMU, slide it into the bay until it clicks into place. Figure 21: Installing the I/O EMU MSA1000 Fibre Channel I/O Module To remove an MSA1000 Fibre Channel I/O module: Caution: Removing an MSA1000 Fibre Channel I/O module significantly changes the airflow within the enclosure.

  • Page 58: Msa1000 2-Gb Small Form Factor Pluggable (Sfp) Transceiver

    To reduce the risk of injury from laser radiation or damage to the equipment, observe the following precautions: Allow only HP Authorized Service Technicians to repair the equipment. ■ Do not open any panels, operate controls, make adjustments, or perform ■...

  • Page 59: Removing The Failed Sfp

    Removal and Replacement Procedures 2. Press the release clip on the bottom of the cable connector to remove the Fibre Channel I/O cable from the back of the failed transceiver. Figure 23: Removing the failed SFP Modular SAN Array 1000 Maintenance and Service Guide...

  • Page 60: Installing A New Sfp

    Removal and Replacement Procedures 3. With the plastic tab facing upwards, insert the transceiver straight into the device. Figure 24: Installing a new SFP Modular SAN Array 1000 Maintenance and Service Guide...

  • Page 61: Removing The Dust Cover From The Sfp

    Removal and Replacement Procedures 4. Remove the dust cover from the SFP. Figure 25: Removing the dust cover from the SFP Modular SAN Array 1000 Maintenance and Service Guide...

  • Page 62: Installing The Fibre Channel I/O Cable

    Removal and Replacement Procedures 5. Insert the Fibre Channel I/O cable with the clip side down into the transceiver. The cable should snap into place. Figure 26: Installing the Fibre Channel I/O cable Caution: To reduce the risk of damage to the equipment, do not use excessive force when inserting the transceiver.

  • Page 63: Fibre Channel I/O Cables

    Short-wave transceivers only. To ease the installation of the StorageWorks MSA1000, multi-mode Fibre Channel I/O cable option kits are available from HP. Each kit contains a multi-mode Fibre Channel I/O cable with a connector attached to each end.

  • Page 64: Cable Installation Considerations

    Removal and Replacement Procedures Cable Installation Considerations To ensure the cabling in the back of a rack system does not interfere with system operation or maintenance, follow these guidelines for cable management. This configuration allows removal of either hot-pluggable power supply in redundant power supply systems without disturbing system operation.

  • Page 65: Enclosure Expansion

    Removal and Replacement Procedures Figure 27: Cable management using cable ties Enclosure Expansion This section describes how to add SW4314/SW4214 single bus enclosures or SW5314/SW5214 dual bus enclosures to the MSA1000 System. It does not cover adding disk drives to the MSA1000 or to disk enclosures already attached. Adding disk drives and capacity expansion is covered in the ACU and ACU-XE sections of this manual.

  • Page 66: Installation Overview For Enclosure Migration

    Removal and Replacement Procedures Installation Overview for Enclosure Migration Although extensive design and testing has been performed, HP recommends that you perform a backup of your data before you migrate the enclosure to the MSA1000. Perform disk administration steps to defragment your file systems or volumes prior to performing the backup.

  • Page 67: Msa1000 Expansion Scsi Connectors

    Removal and Replacement Procedures 4. Attach SCSI cables to the MSA1000 expansion SCSI connectors. See in the diagram below for SCSI connector A and SCSI connector B. Figure 28: MSA1000 expansion SCSI connectors 5. Attach the SCSI cables to the expansion disk enclosures. Attach the power cords to the power supplies at the rear of the enclosures.

  • Page 68: Installation Overview For Adding A New Enclosure

    Removal and Replacement Procedures Installation Overview for Adding a New Enclosure Even though extensive design and testing has been performed, when adding enclosures, it is recommended to perform a back up of your data before you add the enclosure to the MSA1000. Perform disk administration steps to defragment your file systems or volumes prior to performing the backup.

  • Page 69: Msa Fabric Switch 6 (Optional)

    Removal and Replacement Procedures 6. Power on the MSA1000 system. Use the power switch in front of the system. Power on server (s) with MSA1000 attached. 7. Configure new storage with ACU or ACU-XE. Verify that additional storage is identified through the utility. See the ACU or ACU/XE sections of this manual for further information.

  • Page 70: Removing The Fibre Channel I/O Module

    Removal and Replacement Procedures 3. If an existing Fibre Channel I/O module is being replaced by the MSA Fabric Switch 6, grasp the module handle, slide the module latch to the right, and then pull the I/O module out of the enclosure. Figure 31: Removing the Fibre Channel I/O module Modular SAN Array 1000 Maintenance and Service Guide...
  • Page 71 Removal and Replacement Procedures 4. Insert the MSA Fabric Switch 6 into the MSA1000. Figure 32: Installing the MSA Fabric Switch 6 To remove the MSA Fabric Switch 6, grasp the handle and pull the switch straight out of the chassis. Modular SAN Array 1000 Maintenance and Service Guide...

  • Page 72: Msa1000 Power Switch Assembly Servicing

    Removal and Replacement Procedures MSA1000 Power Switch Assembly Servicing The power switch assembly is a serviceable part. To remove the power switch assembly, follow the procedures below: 1. Turn off the power switch and remove the power cord. 2. Remove drives in slots 10-14. 3.

  • Page 73: Msa1000 4 U Chassis With Backplane Replacement

    Removal and Replacement Procedures MSA1000 4 U Chassis with Backplane Replacement In the event of a backplane board failure, a new chassis must be ordered. All original component parts of the MSA1000 can be reinstalled to their respective locations on the new backplane. The parts that will be reinstalled include: ■...

  • Page 74: Location Of The Label For The Handwritten Serial Number

    Removal and Replacement Procedures Write the serial number, shown on the original chassis, on the label of the replacement chassis, located in the area shown in Figure Figure 34: Location of the label for the handwritten serial number Modular SAN Array 1000 Maintenance and Service Guide...

  • Page 75: Interconnect Blank Replacement

    Removal and Replacement Procedures Interconnect Blank Replacement To remove the interconnect blank, loosen the thumbscrew that holds the panel in place and remove the panel from the back of the unit Figure 35: Removing the interconnect blank To reinstall the interconnect blank, install the blank into the back of the chassis and tighten the thumbscrew that holds the panel in place.

  • Page 76: Msa1000 Cable Routing Diagrams

    Removal and Replacement Procedures MSA1000 Cable Routing Diagrams Caution: When routing cables, always ensure that the cables are not in a position in which they can be pinched or crimped. AC Power Cable Assembly To remove the AC power cable assembly: 1.

  • Page 77: Msa1000 Scsi Cable Routing

    Removal and Replacement Procedures MSA1000 SCSI Cable Routing To remove the SCSI cables: 1. Perform the preparation procedures. See “Preparation Procedures,” earlier in this chapter. 2. Unplug the SCSI host port A cable and SCSI host port B cable from the SCSI connectors, as shown in Figure Figure 37: Removing SCSI cables...

  • Page 78: Diagnostics

    Diagnostics 3\* 3 This chapter describes software and firmware diagnostic tools available for the HP StorageWorks MSA1000. Modular SAN Array 1000 Maintenance and Service Guide...

  • Page 79: Diagnostic Tools Utility Overview

    Diagnostics Diagnostic Tools Utility Overview These utilities were developed to assist in diagnosing problems, testing the hardware, and monitoring and managing HP server hardware. Table 4: Diagnostic Tools Tool What it is How to run it HP Diagnostics Utility to assist testing and verifying...
  • Page 80 Specifically, it can: Configuration Utility directly from the Support Software CD supplied Resolve resource conflicts in ■ with the HP Controller Option Kit, areas such as memory, port or SmartStart for Servers CD-ROM. addresses, and interrupts Use the CD supplied for version (IRQs) 5.2 or later supporting the...
  • Page 81 Diagnostics Table 4: Diagnostic Tools Tool What it is How to run it ROM Based Setup This utility is used to configure Run RBSU directly from the system Utility (RBSU) some hardware installed in or ROM by pressing the F9 key when connected to the server.

  • Page 82: For More Diagnostic Information

    Diagnostics For More Diagnostic Information For detailed information about each of these diagnostic tools, refer to the HP Servers Troubleshooting Guide on the Documentation CD. For the most recent www.hp.com. version of this guide, go to the HP website: Recovery ROM Each MSA1000 Controller contains ROM (Read-Only Memory), which holds the firmware that operates the controller.

  • Page 83: Controller Display

    Diagnostics It is possible that a specific version of firmware may not be compatible with certain hardware revisions of a controller. In this scenario the most recent firmware version that is compatible with both controllers will be copied to the controller with the incompatible firmware version.

  • Page 84: Controller Display Messages

    Diagnostics Table 5: Controller Display Item Description Fault indicator (amber) Display Left push button Up push button Right push button Down push button Redundancy Link indicator (green) Controller Display Messages The display module is capable of holding up to 100 messages. Once this maximum has been reached, older messages are removed to make room for newer ones.

  • Page 85: User Input Messages

    Diagnostics User Input Messages User input messages indicate that the system has encountered an issue that can be handled in two different ways. It lets you either choose which way to handle the issue or it defaults to a standard choice after a set period of time. These user input messages will only occur during system power on and not during run time.

  • Page 86: Redundancy Link Indicator

    Diagnostics Redundancy Link Indicator There is a green indicator to the left of the text display window that will be lit when two array controllers have been inserted into the MSA1000 and they have enabled controller redundancy. The indicator will not be lit if there is only one array controller inserted or if the array controllers are not redundant due to some type of failure.

  • Page 87: Display Messages

    CODE=<n>h possible data loss, the chassis. firmware has entered a Should the issue persist, lock-up state. The code contact HP support. contains engineering specific information about the lock-up condition. HP support should be contacted. User Input...
  • Page 88 LVD devices. Error The MSA1000 has a Should the issue persist, 30 I2C READ number of internal contact HP support. FAILURE <I2C devices that are device name> accessed via an I2C hardware bus. One of these devices failed when attempting to read from it.
  • Page 89 Description Action Error The MSA1000 has a Should the issue persist, 31 I2C WRITE number of internal contact HP support. FAILURE <I2C devices that are device name> accessed via an I2C hardware bus. One of these devices failed when attempting to write to it.
  • Page 90 Power off the controllers. Redundancy MSA1000, remove both array is disabled at this time. controllers, and reinsert them, ensuring they are fully seated in the chassis. Should the issue persist, contact HP support. Modular SAN Array 1000 Maintenance and Service Guide...
  • Page 91 Fibre Channel daughter cards as needed on both, and reinsert them, ensuring they are fully seated in the chassis. Should the issue persist, contact HP support. Error Both array controllers Manually update the firmware 45 REDUNDANCY must be running the on the older array controller.
  • Page 92 Should the issue persist, contact HP support. Informational Both array controllers 48 REDUNDANCY must be running the HALTED same version of firmware...
  • Page 93 MSA1000, remove both array controllers, and reinsert them, ensuring they are fully seated in the chassis. Should the issue persist, contact HP support. Error While either attempting If the MSA1000 is currently 50 REDUNDANCY to enter redundant mode...
  • Page 94 Redundancy is disabled ensuring they are fully seated at this time. in the chassis. Should the issue persist, contact HP support. Error While either attempting If the MSA1000 is currently 52 REDUNDANCY to enter redundant mode...
  • Page 95 Should the issue persist, contact HP support. Error The array controller has Remove the failed array 61 DUAL CACHE two cache modules...
  • Page 96 Power off the MSA1000, remove the array controller, replace the cache modules, and reinsert the array controller, ensuring it is fully seated in the chassis. Should the issue persist, contact HP support. Informational The cache memory 67 CACHE hardware has HARDWARE temporarily been...
  • Page 97 Diagnostics Table 6: Display Messages Message Type Description Action Informational Old data that no longer 68 OBSOLETE belongs to any current CACHE DATA configured volumes was DELETED found in the cache memory at power up. This data has been deleted. This typically happens if cache modules are moved between array...
  • Page 98 Diagnostics Table 6: Display Messages Message Type Description Action Error This message is The no option causes the array 71 SYSTEM generated if the user controller to halt, providing an HALTED FOR chooses not to ignore a opportunity to resolve the CACHE ERROR critical cache error issue.
  • Page 99 Diagnostics Table 6: Display Messages Message Type Description Action User Input During power up, data The no option causes the array 72 CACHE was found in the cache controller to halt. Selecting the ERROR <n> that could not be flushed yes option results in the cache IGNORE? to the drives.
  • Page 100 Should the issue persist, contact HP support. Informational A SCSI drive that was previously missing or REPLACEMENT failed has now been...
  • Page 101 Diagnostics Table 6: Display Messages Message Type Description Action Error A SCSI drive in the The drive should be replaced 84 DRIVE MSA1000 or one of the as soon as possible. FAILURE BOX MSA1000s attached to #<n>, BAY <n> it has failed. If the drive was part of a configured volume, then the state of the volume will depend...
  • Page 102 Diagnostics Table 6: Display Messages Message Type Description Action Error The configured volume The failed drives should be 101 VOLUME has been failed because replaced as soon as possible. #<n> STATE too many SCSI drives FAILED that it is composed of have failed exceeding the fault tolerance level.
  • Page 103 Diagnostics Table 6: Display Messages Message Type Description Action Informational The configured volume is 106 VOLUME waiting to start #<n> STATE rebuilding data on a WAITING TO SCSI drive that replaces REBUILD a previously failed drive. The rebuild may not have started yet because the array controller is already performing a...
  • Page 104 Diagnostics Table 6: Display Messages Message Type Description Action Informational The volume expansion 110 VOLUME operation on the #<n> configured volume has EXPANSION been disabled. This may DISABLED be because a rebuild operation is ongoing, another expansion is already running, or the cache memory is disabled due to a low battery.
  • Page 105 Diagnostics Table 6: Display Messages Message Type Description Action Informational The specified number of configured volumes was CONFIGURED detected at power up. VOLUMES <n> Informational No configured volumes If there are supposed to be 121 NO were detected at power configured volumes, power off VOLUMES the MSA1000 and then all...
  • Page 106 Diagnostics Table 6: Display Messages Message Type Description Action Informational A set of volumes have Run the Array Configuration 124 SPARES been migrated from one Utility (ACU) to reassign spare CLEARED array controller to a drives as needed. different array controller that already has configured volumes on it.
  • Page 107 Diagnostics Table 6: Display Messages Message Type Description Action Informational The temperature sensor 201 ARRAY on the array controller CONTROLLER indicates that the TEMPERATURE temperature that was previously exceeding the normal operating range is now back within the range. Error The temperature sensor Check all MSA1000 fans and 202 ARRAY...
  • Page 108 CONTROLLER redundancy failure. and then reinsert the array DISABLED controller ensuring that it is fully seated in the chassis. Should the issue persist, contact HP support. Informational The array controller has 205 ARRAY completed firmware CONTROLLER cloning and will be RESTARTING restarted automatically.
  • Page 109 Diagnostics Table 6: Display Messages Message Type Description Action Informational Indicates that the two 303 ROM array controllers in an CLONING MSA1000 do not have STARTED the same version of firmware on them. Therefore, one array controller’s version of the firmware will be copied on to the other array controller.
  • Page 110 ROM cloning process will be array controller. Both attempted again. controllers must be Should the issue persist, running the same version contact HP support. of firmware in order for controller redundancy to operate. Informational Indicates that the array 306 FIRMWARE...
  • Page 111 311 EMU FLASH an MSA1000 has failed again. FAILED the firmware flash Should the issue persist, process. contact HP support. Informational The specified MSA1000 400 STORAGE indicates that one of its BOX #<n> FAN fans which previously had been failed or degraded is now operating normally.
  • Page 112 Diagnostics Table 6: Display Messages Message Type Description Action Error The temperature sensor Check all fans and ensure they 406 STORAGE in the MSA1000 are operating. Any failed fans BOX #<n> indicates that the should be replaced. Ensure OVERHEATING enclosure is starting to that there are drive blank exceed the normal cartridges in any empty drive...
  • Page 113 MSA1000 and the RESPONDING storage box. Power on the storage box first and then the MSA1000. Should the issue persist, contact HP support. Informational The version of the 413 STORAGE firmware running on the BOX #<n> EMU EMU. This is only...
  • Page 114 SELF TEST error during the power controller, ensuring that it is FAILURE up sequence. fully seated in the chassis. Should the issue persist, contact HP support. Informational The array controller’s Fibre Channel subsystem INITIALIZING is being initialized as FIBRE CHANNEL...

  • Page 115: Connectors, Switches, And Leds

    LEDs 4\* 4 This chapter provides figures and tables showing front and rear views and the locations of connectors, switches, and indicators on various parts of the HP StorageWorks MSA1000. Views This section contains figures and information about the front and rear views of the MSA1000.

  • Page 116: Front View

    Connectors, Switches, and LEDs Front View The front view controls accessible to the user are displayed in the figure below. Figure 39: Front view Table 7: MSA1000 Front View Item Description Blank panel (when hot-pluggable redundant Controller is not present) RJ-45Z serial prot (to access the CLI) Hot-Pluggable MSA1000 Controller Controller Display...

  • Page 117: Rear View

    Connectors, Switches, and LEDs Rear View The features and accessible components on the rear panel are displayed in the figure below. Figure 40: Rear view Table 8: MSA1000 Rear View Item Description Blank panel (Do not remove. The blank panels are necessary for airflow.) Power Supply/Blower Assemblies Power Supply/Blower Assembly indicators...

  • Page 118: Connectors

    Connectors, Switches, and LEDs Connectors Backplane Connectors Figure 41: Backplane board front connectors: controller connectors 1, controller connectors 2, power switch connector 3, hard drive connectors 4 Modular SAN Array 1000 Maintenance and Service Guide...
  • Page 119 Connectors, Switches, and LEDs Figure 42: Backplane board back connectors: Fibre Channel connectors 1, power supply connectors 2, I/O EMU connector 3 Modular SAN Array 1000 Maintenance and Service Guide...

  • Page 120: Indicators

    Connectors, Switches, and LEDs SCSI I/O board connectors Figure 43: SCSI I/O board connectors Indicators The MSA1000 is equipped with a series of indicators. The following sections list the indicators. Modular SAN Array 1000 Maintenance and Service Guide...

  • Page 121: Enclosure Status Indicators

    Connectors, Switches, and LEDs Enclosure Status Indicators The Enclosure Status indicators are found on the MSA1000, as displayed in the figure below. Figure 44: Enclosure status indicators Table 9: Enclosure Status Indicators Number Indicator Condition Meaning Blinking EMU is operating normally Green Off/Solid EMU is not operating normally...
  • Page 122 Connectors, Switches, and LEDs Note: The system power in the MSA1000 does not shut off completely with the power switch. STANDBY removes power from most of the electronics and the drives, but portions of the power supply and some internal circuitry remain active. To remove the power completely, disconnect all power cords from the equipment.
  • Page 123 Connectors, Switches, and LEDs Figure 45: Power supply/blower assembly indicators Modular SAN Array 1000 Maintenance and Service Guide...

  • Page 124: Hard Drive Status From Indicator Combinations

    Connectors, Switches, and LEDs Hard Drives The three disk drive status indicators, as shown in the figure below, define the operational status of each drive. Figure 46: Hard drive indicators Table 10: Hard Drive Status from Indicator Combinations 1 Activity 2 Activity 3 Fault Meaning...
  • Page 125 Connectors, Switches, and LEDs Table 10: Hard Drive Status from Indicator Combinations 1 Activity 2 Activity 3 Fault Meaning OK to replace the drive online. The drive is not configured as part of an ■ array or The drive is configured as an online spare. ■...

  • Page 126: Hard Drive Indicators

    Connectors, Switches, and LEDs Interpreting Component Indicators If the fault indicator on any of the MSA1000 components is amber, or if Compaq Insight Manager indicates a fault, determine the reason for this alert by examining the component indicators to see if any indicates a fault. Hard Drive Indicators Caution: Failure to observe the instructions in this section can result in loss of...

  • Page 127: Scsi I/O Module Indicators

    Connectors, Switches, and LEDs SCSI I/O Module with Integrated Environmental Monitoring Unit (I/O EMU) The I/O EMU has three indicators. The following figure and table describes their locations and meanings. Figure 48: SCSI I/O Module with Integrated Environmental Monitoring Unit (I/O EMU) Table 11: SCSI I/O Module Indicators Number...

  • Page 128: Fibre Channel I/O Module Global Status Indicator

    Connectors, Switches, and LEDs Fibre Channel I/O Module Two blinking amber lights indicate that the controller is not present. Figure 49: Fibre Channel I/O Module indicators: Global Service Indicator 1, 2-Gb link light 2, and 1-Gb link light 3 Table 12: Fibre Channel I/O Module Global Status Indicator Condition Description Power not applied to Fibre Channel I/O module,...

  • Page 129: Msa1000 Controller Indicator Descriptions

    Connectors, Switches, and LEDs Figure 50: MSA1000 Controller indicators Table 13: MSA1000 Controller Indicator Descriptions Indicator Function Description Busy status ON = Indicates this Array Controller is idle OFF = Indicates this Array Controller is operating at full capacity Target IDs Idle Heartbeat Indicates the Array Controller is idle and functioning Active/Standby...
  • Page 130 Connectors, Switches, and LEDs Table 13: MSA1000 Controller Indicator Descriptions Indicator Function Description Cache Activity ON = Cache active OFF = No cache activity Blinking = Cache transfer pending Drive failure ON = A configured hard drive has failed in the array Redundancy active Green indicates two controllers are in a redundant...

  • Page 131: Specifications

    Specifications 5\* 5 This chapter provides operating and performance specifications for the HP StorageWorks MSA1000. The sections in this chapter are: ■ MSA1000 System Unit Memory ■ ■ Power Supply ■ SCSI I/O Module with Environmental Monitoring Unit (I/O EMU)

  • Page 132: System Unit Specifications

    Specifications System Unit Table 14: System Unit Specifications Item Description Height 17.5 cm (6.9 in) Width 52.1 cm (20.5 in) Depth 48.3 cm (19.0 in) Weight (no drives installed, 22.7 kg (50 lb) single power supply) International input voltage requirements Rated input voltage 100 to 240 VAC Rated input frequency...

  • Page 133: Memory Specifications

    Memory Table 15: Memory Specifications Item Description Speed 100 MHz minimum Width 80 bits Note: Use only HP battery-backed cache accelerator modules. Modular SAN Array 1000 Maintenance and Service Guide...

  • Page 134: Msa1000 System Unit Power Supply Specifications

    Specifications MSA1000 System Unit Power Supply Table 16: MSA1000 System Unit Power Supply Specifications Item Description Height 12.7 cm (4.5 in) Width 15.9 cm (6.25 in) Depth 24.1 cm (9.5 in) Weight 2.9 kg (6.4 lb) Note: The MSA1000 System Unit power supply specifications are calculated without the fan.
  • Page 135 index cautions data loss thermal failure circuit overload, warning chassis power cable assembly part number removing replacement power cord part number Compaq Insight Manager acoustic noise, specifications described ADU, accessing indicating faults array accelerator batteries, installing component level repairs, warning audience xiii connectors...
  • Page 136 Index bad SCSI bus mode non-LVD device found recovery ROM autoflash done recovery ROM autoflash failed begin redundancy support recovery ROM autoflash started cache batteries low, recharging redundancy active active Controller cache data lost battery dead redundancy active standby Controller cache disabled no configuration redundancy failed cache Dimms mismatch cache error...
  • Page 137 Index too many volumes detected bay, configuration uncorrected ECC memory bays, IDs valid cache data found at power up volume expansion disabled volume expansion failure electric shock hazard, warning volume initializing parity electrostatic discharge See ESD volume rebuild failure electrostatic-sensitive parts volume state deleted transporting volume state disabled...
  • Page 138 Index I2C write failure indicators no cache module found controller PCI bridge ASIC self-test failure fibre channel 1/0 module PCI subsystem hardware failure recovery ROM autoflash failed redundancy failed cache Dimms mismatch getting help xvii grounding procedures redundancy failed cache size mismatch redundancy failed firmware lockup redundancy failed hardware failure hard drive...
  • Page 139 Index redundancy active active Controller controller redundancy active standby Controller fibre channel I/O module redundancy halted expand active indicators redundancy halted firmware cloned component replacement drive found box controller restarting system drive access ROM cloning done drive tray ROM cloning started enclosure status smart drive alert box fibre channel I/O module...
  • Page 140 Index labels, symbols on equipment panels latches, hard drive 20, front loading rack, warning part numbers AC power cord cables, 1-Gb to 2-Gb connection cables, 2-Gb to 2-Gb connection Modular SAN Array 1000 cables, VHDCI illustrated parts breakdown and spare parts cache module list chassis...
  • Page 141 ROM Based Setup Utility text symbols thermal failure, caution tools SCSI required for servicing cable routing...
  • Page 142 System Configuration rack stability 11, accessing removing device from rack described websites running hp storage xvii work area recommendations wrist strap, using VHDCI cables, part number views, front and rear Modular SAN Array 1000 Maintenance and Service Guide...